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DEPARTMENT OF STATISTICS MALAYSIA

PRESS RELEASE
ICT USE AND ACCESS BY INDIVIDUALS AND HOUSEHOLDS SURVEY REPORT 2020
ICT ACCESS BY HOUSEHOLDS

The percentage of household access showed an increase in access to mobile phones (98.6%), television (98.5%), radio (98.5%),
internet (91.7%), pay TV channel (78.9%) and computer (77.6%). Meanwhile the percentage of household access to fixed-line
telephones decreased to 22.4 per cent.

Exhibit 1: Percentage of households with access to ICT services and equipment, Malaysia, 2018 - 2020

ICT USE BY INDIVIDUALS

The percentage of individuals using the internet increased by 5.4 percentage points from 84.2 per cent in 2019 to 89.6 per cent in
2020. The percentage of individuals using computers increased by 7.9 percentage points from 72.1 per cent in 2019 to 80.0 per
cent in 2020. Meanwhile, the percentage of individuals using mobile phone increased by 0.3 percentage points from 97.9 per cent
in 2019 to 98.2 per cent in 2020.

Exhibit 2: Percentage of individuals using the ICT services and equipment, Malaysia, 2018 - 2020
ICT SKILLS BY INDIVIDUALS

The ICT skill that showed highest percentage in 2020 was using copy and paste tools to duplicate or move information within a
document (87.7%). This is followed by copying or moving a file or folder (86.4%), connecting and installing new devices
(72.0%), sending an e-mail with attached files (69.0%) and transferring files between a computer and other mobile devices
(68.3%).

Exhibit 3: Percentage of individuals using computer by top five ICT skills, Malaysia, 2019 - 2020

INTERNET ACTIVITIES BY INDIVIDUALS

The most popular internet user activities in 2020 was participating in social networks (98.0%). This is followed by downloading
images, movies, videos, or music; playing or downloading games (87.9%), finding information about goods and services (85.4%),
make a phone call over the internet/ VoIP (81.2%) and downloading software or applications (78.4%).

Exhibit 4: Percentage of individuals using the internet by top five internet activities, Malaysia, 2019 - 2020

The full publication of the ICT Use and Access by Individuals and Households Survey Report (ICTHS) 2020 can be downloaded
through eStatistik portal.

Released By:

DATO' SRI DR. MOHD UZIR MAHIDIN

CHIEF STATISTICIAN MALAYSIA
DEPARTMENT OF STATISTICS, MALAYSIA
DrUzir_Mahidin Dr_Uzir
12 APRIL 2021

Contact person:

Mohd Yusrizal Ab Razak

Public Relation Officer
Strategic Communication and International Division
Department of Statistics, Malaysia
Tel : +603-8885 7942
Fax : +603-8888 9248
Email : yusrizal.razak[at]dosm.gov.my