• PC / Laptop Managed Services

• Security Manage Service

• Radio Trunking

PT. Indonesia Comnets Plus

Juli 2021
 Agenda

Manage Service PC Laptop:

1 • icon+ as tier-1
• product range
• performance services

Security Manage Service / Unified Endpoint Management:

2 • sms to uem
• icon+ experience: IT service management to SMS
• end point manager + security

Radio Trunking:
3 • DMR system
• PLN’s anti blackout breaktrought initiative

Page | 2
 1. PC/Laptop Manage Services [1/3]
H/W Supply Chain: icon+ sebagai distributor perangkat
 1. PC/Laptop Manage Services [2/3]
Product Range

PERSONAL COMPUTER/DESKTOP NOTEBOOK

Basic Premium All-in-One Basic Medium Premium Exclusive

HP ProBook 440 HP ProBook 430

* HP 280 Pro HP ProOne 400 All-in-One PC HP Elite Dragonfly x360

Notebook PC Notebook PC
HP P19v Monitor
Standard Package

Acer TravelMate P2 Acer Swif 3 Acer Spin 3 Active

Acer Veriton Essential S Acer Veriton Z
Acer EB192Q Monitor

Dell Latitude 3420 Dell Latitude 5320 Dell Latitude 7320

Dell OptiPlex 3080 Tower OptiPlex 3280 All-in-One
Dell E1920H Monitor

* specification may vary due to principal product unvail

Page | 4
 1. PC/Laptop Manage Services [3/3]
Service Performance: 2018 - 2021

Delivery:

• Delivery Management
•
•
Service Operation
Operating System
a. 2018 : 2.953 pcs.
• Antivirus
b. 2019 : 5.174 pcs.
c. 2020 : 9.822 pcs.
TOTAL : 19.949 pcs.
On Going 2021 : 5.267pcs

Total : 23.216pcs

Operation & Maintenance:

a. SLA Area 1 : 1 day
b. SLA Area 2 : 2 day
c. SLA Area 3 : 5 day
 2. Security Manage Service (SMS) [1/3]
PLN’s SMS to Unified Endpoint Management (UEM)

Unified endpoint management (UEM) tools

combine the management of multiple endpoint
types in a single console. UEM tools perform the
following functions:
SMS to UEM • Configure, manage and monitor iOS, Android,
Windows 10 and macOS, and manage some
Internet of Things (IoT) and wearable
endpoints.
• Unify the application of configurations,
management profiles, device compliance, and
data protection.
• Provide a single view of multidevice users,
enhancing the efficacy of end-user support and
gathering detailed workplace analytics.
• Act as a coordination point to orchestrate the
activities of related endpoint technologies such
as identity services and security infrastructure.

https://www.gartner.com/reviews/market/unified-endpoint-management-tools

Page | 6
 2. Security Manage Service / UEM [2/3]
icon+ experience: IT Service Management (ITSM) to UEM

1 2 3 4 5

SLA: <180’
• incident
• service request

Page | 7
 2. Security Manage Service / UEM [3/3]
Endpoint Manager + Security

Endpoint Manager: Security:

1. Discovery 1. Discovery
2. Inventory 2. Inventory
3. Software Lisence Monitoring 3. Antivirus
4. Software Distribution 4. Host Intrusion Prevention
5. Remote Control / Problem Resolution 5. Audit & Compliance Enforcement
6. Hardware Management 6. Application Blocking
7. Power Management 7. Patch Management
8. OS Provisioning & Migration 8. Firewall
9. Data Analytics 9. Spyware Blocking/Removal
10. Reporting & Dashboard 10. Reporting & Dashboard

Page | 8
3. Radio Trunking PLN [1/2]
Digital Mobile Radio (DMR)

Page | 9
 3. Radio Trunking PLN [2/2]
PLN Breakthrough Initiative: Line Energizing: Upgrading PLN’s emergency communication system to an integrated system with broadcast capabilities

Ultimate design: Penugasan:

Unified Communication integration
• Jumlah : 4 area P2B (Banten,Jakarta, Jabar, JatengDIY, Bali)
• Coverage : GITET 500kV, GI 150/70kV, Kit Jawa Bali
• Kapasitas : 2 Talk Group (1TG Management Energy, 1TG
switching)
• Spesifikasi Tech. : Digital Mobile Radio (DMR)
• Target Selesai : Agustus 2021
• Kemajuan Pekerjaan:

Rep. signal strength sample Next:

1. UID Banten:
• +6 repeater
• +60 base station
• +100 HT
2. UID Jabar:
• +15 repeater
• +240 base station
• +150 HT

Page | 10
Terima Kasih
PT Indonesia Comnets Plus
Jl, KH Abdul Rochim No.1 Mampang Prapatan
Jakarta, Indonesia

T (021) 5253019
F (021) 5253659
www.iconpln.co.id
 Fitur Produk ITMS
Berdasarkan Tipe Lisensi
No Fitur Help Desk Service Desk Service Management
1 Dashboards & Reporting Yes Yes Yes
2 Incident Management Yes Yes Yes
3 Knowledge Management Yes Yes Yes
4 Mobile Yes Yes Yes
5 Self Service Yes Yes Yes
6 Service Catalog Yes Yes Yes
7 Survey Yes Yes Yes
8 Workflow Automation Yes Yes Yes
9 Change Management X Yes Yes
10 CMDB X Yes Yes
11 Configuration Management X Yes Yes
12 Problem Management X Yes Yes
13 Service Level Management X Yes Yes
14 Availability Management X X Yes
15 Event Management X X Yes
16 Financial Management X X Yes
17 Portfolio Management X X Yes
18 Project Management X X Yes
19 Release Management X X Yes
Page | 12
 Ruang Lingkup

Qty
NO Object Information

1 UEM Lisensi untuk 2.000 perangkat 2.000 perangkat

8 lisensi Level Helpdesk
2 ITSM Lisensi bersifat concurrent 1 lisensi Level Service desk
1 lisensi Level Service Management
CPU (Core) minimal 4 core
Server / Virtual
3 On Cloud / Data Center ICON+ Gandul RAM minimal 16 GB
Machine
HDD minimal 500 GB
10 – 20 Mbps Metronet
4 Network Menggunakan Kontrak Terpusat
5 – 10 Mbps Internet
3 Lisensi Windows Server
Lisensi Lisensi Windows Server dan Lisensi SQL Server,
5 1 Lisensi SQL Server
Microsoft CAL
2.000 Lisensi CAL
6 Implementasi Install agent dibagi menjadi 4 tahap 2.000 perangkat
• 10 objek Katalog
Konfigurasi Jumlah Configurasi yang termasuk dalam • 3 formulir
7 • 3 dashboard
Modul ITSM penawaran
• 3 analisa dampak CMDB Page | 13

1 2
Initial Deployment
• Menyiapkan infrastruktur
desktop yang meliputi perangkat
keras Komputer/Laptop,
• Instalasi operating system,
• Instalasi perangkat lunak
software standar,
• Delivery layanan.
Solusi Yang Ditawarkan
Ruang Lingkup Layanan Secara Umum
3
Helpdesk & Problem Maintenance &
Configuration Management
Management
Mengatasi permasalahan • Pengecekan hardware,
yang terkait : • Monthly Report.
• Hardware / perangkat keras,
• Operating system dan
aplikasi local / perangkat
lunak pada PC/Laptop,
• Dedicated Engineer On Call
(based on jumlah layanan
dan jarak).
Page | 14
 PC / AIO Spesification
Spesification PC Basic PC AIO PC Premium
Category PC for Business All In One PC PC for Business
Operating System DOS DOS DOS
Mikroprosesor Min i5 / R5 Min i5 / R5 Min i7 / R7

Memori Min 8 GB Min 8 GB Min 16 GB

Storage Min 500 GB HDD Min 500 GB HDD Min 1 TB HDD

Display Card Integrated Integrated Min 2 GB
Ethernet on Board Yes Yes Yes
18.5" (Non Touch 20" (Non Touch 18.5" (Non Touch
Monitor
Screen) Screen) Screen)
Interface USB, HDMI, VGA USB, HDMI USB, HDMI, VGA
Mouse Yes (Wired) Yes (Wired) Yes (Wireless)
Keyboard Yes (Wired) Yes (Wired) Yes (Wireless)
Warranty 3 Years 3 Years 3 Years
Page | 15
 Laptop Spesification
Laptop Laptop Laptop Laptop
Spesification
Basic Medium Premium Exclusive
Category Notebook for Business Notebook for Business Notebook for Business Notebook for Business
Operating System DOS DOS DOS DOS
Mikroprosesor Min i5 / R5 Min i5/ R5 Min i7 /R7 Min i7 / R7
Memori Min 8 GB Min 8 GB Min 16 GB Min 16 GB
Min SSD128GB + HDD
Min HDD 500GB atau Min 256
Storage 500Gb atau Min 512 GB SSD Min 512 GB SSD
GB SSD
Min 512 GB SSD
Optical Drive n/a n/a n/a n/a
Display Card Integrated 2 GB Integrated Integrated
Ethernet on Board Yes Yes n/a n/a
Display 14” (Non Touch Screen) 14” (Non Touch Screen) 13.3” (Non Touch Screen) 13.3" (Touch Screen)
Wifi Yes Yes Yes Yes
Interface USB, USB-C, HDMI USB, USB-C, HDMI USB, USB-C, HDMI USB, USB-C, HDMI
Mouse Embedded Embedded Embedded Embedded
Keyboard Embedded Embedded Embedded Embedded Backlit
Warranty 3 Years 3 Years 3 Years 3 Years

Page | 16
 1. PC BASIC
Brand HP Acer Dell *
HP 280 Pro
Category PC for Business PC for Business PC for Business
Operating
*
HP P19v Monitor
DOS DOS DOS
System
Prosesor Min i5 / R5 Min i5 / R5 Min i5 / R5
Memori Min 8 GB Min 8 GB Min 8 GB
Storage Min 500 GB HDD Min 1 TB HDD Min 500 GB HDD
Display *
Integrated Integrated Integrated Acer Veriton
Card
Ethernet
Yes Yes Yes
Essential S *
on Board Acer EB192Q
18.5" (Non Touch 18.5" (Non Touch 18.5” (Non Touch Monitor
Monitor
Screen) Screen) Screen)
Interface USB, HDMI, VGA USB, HDMI, VGA USB, HDMI, VGA Dell OptiPlex 3080 *
Mouse Yes (Wired) Yes (Wired) Yes (Wired) Tower *
Keyboard Yes (Wired) Yes (Wired) Yes (Wired) Dell E1920H Monitor
Warranty 3 Years 3 Years 3 Years

Disarankan bagi pengguna:

1. Admin
2. Staff
* Type dapat berubah sewaktu-waktu sesuai kondisi di Principle
Page | 17
 3. PC PREMIUM
Brand HP Acer Dell *
HP 280 Pro
Category PC for Business PC for Business PC for Business
Operating
*
HP P19v Monitor
DOS DOS DOS
System
Prosesor Min i7 / R7 Min i7 / R7 Min i7 / R7
Memori Min 16 GB Min 16 GB Min 16 GB
Storage Min 1 TB HDD Min 1 TB HDD Min 1 TB HDD
Display *
Min 2 GB Min 2 GB Min 2GB Acer Veriton
Card
Ethernet
Yes Yes Yes
Essential S *
on Board Acer EB192Q
18.5" (Non Touch 18.5" (Non Touch 18.5” (Non Touch Monitor
Monitor
Screen) Screen) Screen)
Interface USB, HDMI, VGA USB, HDMI, VGA USB, HDMI, VGA Dell OptiPlex 5080 *
Mouse Yes (Wired) Yes (Wired) Yes (Wired) Tower *
Keyboard Yes (Wired) Yes (Wired) Yes (Wired) Dell E1920H Monitor
Warranty 3 Years 3 Years 3 Years

Disarankan bagi pengguna:

1. Manager Dasar
2. Manager Atas
* Type dapat berubah sewaktu-waktu sesuai kondisi di Principle
Page | 18
 2. PC AIO
Brand HP Acer Dell
HP ProOne 400 All-in-One*
Category PC All-in-One PC All-in-One PC All-in-One
Operating PC
DOS DOS DOS
System
Prosesor Min i5 / R5 Min i5 / R5 Min i5 / R5
Memori Min 8 GB Min 8 GB Min 8 GB
Storage Min 500 GB HDD Min 1 TB HDD Min 500 GB HDD
Display
Integrated Integrated Integrated
Card
Ethernet
Yes Yes Yes
on Board
20" (Non Touch 21.5" (Non Touch 21.5” (Non Touch
Monitor
Screen) Screen) Screen)
Interface USB, HDMI USB, HDMI, VGA USB, HDMI, DP-Port
Mouse Yes (Wired) Yes (Wired) Yes (Wired)
Keyboard Yes (Wired) Yes (Wired) Yes (Wired)
Warranty 3 Years 3 Years 3 Years
Disarankan bagi pengguna:
1. Supervisor
*
OptiPlex 3280 All-in-One
2. SPV, Deputy Manager
* Type dapat berubah sewaktu-waktu sesuai kondisi di Principle
Page | 19
 4. LAPTOP BASIC

Brand HP Acer Dell * PC

HP ProBook 440 Notebook
Notebook for Notebook for Notebook for
Category
Business Business Business
Operating
DOS DOS DOS
System
Prosesor Min i5 / R5 Min i5 / R5 Min i5 / R5
Memori Min 8 GB Min 8 GB Min 8 GB
Min 1 TB HDD + 128
Storage Min 256 GB SSD Min 256 GB SSD
GB SSD
Display
Integrated Integrated Integrated
Card
Ethernet
on Board
Yes Yes Yes Acer TravelMate * *
Dell Latitude 3420
14" (Non Touch 14" (Non Touch 14” (Non Touch P2
Display
Screen) Screen) Screen)
Interface USB, HDMI USB, HDMI, VGA USB, HDMI
Mouse Embedded Embedded Embedded
Keyboard Embedded Embedded Embedded
Warranty 3 Years 3 Years 3 Years
Disarankan bagi pengguna:
1. Admin
2. Staff * Type dapat berubah sewaktu-waktu sesuai kondisi di Principle
Page | 20
 5. LAPTOP MEDIUM

Brand HP Acer Dell * PC

HP ProBook 440 Notebook
Notebook for Notebook for Notebook for
Category
Business Business Business
Operating
DOS DOS DOS
System
Prosesor Min i5 / R5 Min i5 / R5 Min i5 / R5
Memori Min 8 GB Min 8 GB Min 8 GB
Min 1 TB HDD + 256
Storage Min 512 GB SSD Min 512 GB SSD
GB SSD
Display
Min 2GB Min 2GB Min 2GB
Card
Ethernet
on Board
Yes Yes Yes Acer TravelMate * *
Dell Latitude 3420
14" (Non Touch 14" (Non Touch 14” (Non Touch
Display
Screen) Screen) Screen)
P2
Interface USB, HDMI USB, HDMI, VGA USB, HDMI
Mouse Embedded Embedded Embedded
Keyboard Embedded Embedded Embedded
Warranty 3 Years 3 Years 3 Years
Disarankan bagi pengguna:
1. Supervisor
2. Deputy Manager * Type dapat berubah sewaktu-waktu sesuai kondisi di Principle
Page | 21
 6. LAPTOP PREMIUM

Brand HP Acer Dell HP ProBook 430 Notebook* PC

Notebook for Notebook for Notebook for
Category
Business Business Business
Operating
DOS DOS DOS
System
Prosesor Min i7 / R7 Min i7 / R7 Min i7 / R7
Memori Min 16 GB Min 16 GB Min 16 GB
Storage Min 512 GB SSD Min 512 GB SSD Min 512 GB SSD
Display
Integrated Integrated Integrated
Card
Ethernet
N/A N/A N/A
on Board
13.3" (Non Touch 14" (Non Touch 13.3” (Non Touch
* *
Dell Latitude 5320
Display
Screen) Screen) Screen)
Interface USB, HDMI USB, HDMI USB, HDMI
Mouse Embedded Embedded Embedded
Keyboard Embedded Embedded Embedded
Warranty 3 Years 3 Years 3 Years

Disarankan bagi pengguna:

1. Supervisor
2. Deputy Manager * Type dapat berubah sewaktu-waktu sesuai kondisi di Principle
Page | 22
 7. LAPTOP EXCLUSIVE

Brand HP
Notebook for
Acer
Notebook for
Dell
Notebook for
*
HP Elite Dragonfly x360
Category
Business Business Business
Operating
DOS DOS DOS
System
Prosesor Min i7 / R7 Min i7 / R7 Min i7 / R7
Memori Min 16 GB Min 16 GB Min 16 GB
Storage Min 512 GB SSD Min 512 GB SSD Min 512 GB SSD
Display
Integrated Integrated Integrated
Card
Ethernet
N/A N/A N/A
on Board
Display
13.3" (Touch
13.3" (Touch Screen) 13.3” (Touch Screen)
Spin 3 * *
Dell Latitude 7320
Screen) Active
Interface USB, HDMI USB, HDMI USB, HDMI
Mouse Embedded Embedded Embedded
Keyboard Embedded Embedded Embedded
Warranty 3 Years 3 Years 3 Years

Disarankan bagi pengguna:

1. General Manager
2. Kepala Divisi * Type dapat berubah sewaktu-waktu sesuai kondisi di Principle
Page | 23
 Basic Communication
Khusus Pelanggan PLN Group

1. Permintaan Layanan dari ICON+

User Layer Pelanggan / User
Permintaan disampaikan kepada Layer Administrasi Layer Teknis
Divisi Umum
2a. Divisi Umum Koordinasi 1 2b
dengan Divisi STI
Koordinasi mengenai Lisensi OS,
Open Office dan Lisensi Anti Virus User / Div UMUM Regional : ICON+ Regional : ICON+ MS PC & Laptop :
Pelanggan  Assesment  Implementation Principal Pusat
 Sales
2b. Divisi Umum Koordinasi  Procurement  Operation &  Replacemen
Maintenance t Stock
dengan ICON+ 4 2a  Report  SparePart /
Divisi Umum mengirimkan surat ICON+ : Services
permintaan disesuaikan antara  Billing &
Collection
Jabatan dan type perangkat yang
akan diminta.  Policy IT
3. Implementasi oleh ICON+ Div STI PLN:  Report
 Approval Services Principal
ICON+ melakukan proses
implementasi, termasuk instalasi
 Policy IT 3 Regional

OS, Open Office dan Anti Virus.

Setelah itu diserahkan kepada
Divisi Umum

4. User dan Contact Center

ICON+
Apabila terjadi gangguan layanan, Contact Center ICON+ :
user dapat langsung menghubungi  EoS Regional : …
Contact Center ICON+  Call : 1500071
Telp: 1500071  Atau Telp: 021-29532400 ext 2228

Page | 24
 Basic Communication
Exclusive Customer

1. Permintaan Layanan dari ICON+

User Layer Pelanggan / User
Permintaan disampaikan kepada Layer Administrasi Layer Teknis
Procurement
2a. Procurement Koordinasi 1 2b
dengan Bagian IT
Koordinasi mengenai Lisensi OS,
Open Office dan Lisensi Anti Virus User / Procurement Divisi: ICON+ Regional : ICON+ MS PC & Laptop :
Pelanggan  Assesment  Implementation Principal Pusat
 Sales
2b. Procurement Koordinasi  Procurement  Operation &  Replacemen
Maintenance t Stock
dengan ICON+ 4 2a  Report  SparePart /
Procurement mengirimkan surat ICON+ : Services
permintaan disesuaikan antara  Billing &
Collection
Jabatan dan type perangkat yang
akan diminta.  Policy IT
3. Implementasi oleh ICON+ IT Pelanggan  Report
 Approval Services Principal
ICON+ melakukan proses
implementasi, termasuk instalasi
 Policy IT 3 Regional

OS, Open Office dan Anti Virus.

Setelah itu diserahkan kepada
Procurement dan IT

4. User dan Contact Center

ICON+
Apabila terjadi gangguan layanan, Contact Center ICON+ :
user dapat langsung menghubungi  WA Operasional : 0811-8403-123
Contact Center ICON+  Call : 1500071
Telp: 1500071 / WA 0811-8403-123  Atau Telp: 021-29532400 ext 2228

Page | 25
Walk In Center / Service Center Process
Perangkat dibawa ke Service Center terdekat

Page | 26