Sno Supervisor Clarification

Self Employment - Only Business A/c - What all do we

1 Chaithanya
need to approve

Employment Type - When should we change from

2 Chaithanya employment to self employment to approve instead of
asking proof of income multiple times

Credit Union Bank - Only BS/ Only EBV - When to ask

3 Chaithanya for BC/ Check the list

Income - High/ Low - When to ask PS / When to

4 Chaithanya approve with Low Income
5 Chaithanya Unemployment - When ask for Proof of Income / When
not to take action as Unemployment

6 Soumya what all income need to be taken 

What all details required to accept a screenshot of BS ,

7 Soumya how do we connect those dots and decide to approve a
loan without asking full BS with provided screenshots.

8 Soumya Sales and commission income , how do we calculate

and decide on which income need to be taken 

9 Vandana Income is the important part i feel to be added.

10 Vandana Unemployment

when do v nt accept loan and when do v block a loan

11 Vandana or withdraw..
 Response Discrepancy

1) The account number updated on the statement

should be personal bank account 2) Ask the
customer to provide the personal account
statement matching with application. 3) Once the
personal account statement is received verify as
Checking or Underbank based on transactions. 4)
Ask for 90 days of self employment income proof,
the income proofs can be cashed check copies for
90 days or deposits in EBV / Bank Statement. 5)
Income to be considered from EBV / Bank
Statement as "Any Deposit like mobile, ATM", and
deposits from payment services "Cash App, Paypal
etc", take the leat income of 90 days .6) We do not
consider transfers from other account unless it is
business account to personal account visible on the
same EBV / bank statement.

1) When the employment mentioned in application

and income getting into the EBV / Bank statement
seems like self employment income. Also if the
income proof provided looks like self employment
income. (Doesnot look like a paya stub. 2) Apply
same concept of verifying self employment loan

1) Check the credit union list, if it says "Yes", we

will not need blank check or letter head, match
with application and approve, if it is "No", we will
need blank check or letter head. 2) If it says
"Exception" we are just mindful that those will have
extra digits at the beginning or end identified the
type of account they have with credit union.

1) If we see the latest income as less in EBV / Bank

statement we will approve with less income. 2) If
we see the latest income as more when compared
to the previous deposit, check the previous couple
of incomes and approve with consistent income
what customer is getting. 3) If the latest income is
more when compared to previous deposits, say last
3 to 4 frequencies, then apply 20% concept and ask
for pay stub.
 1) If the fresh loan comes as unemployment we
have to Not Accept it. 2) If its the returning
customer and comes as unemployment, we just
verify the bank account number if it needs to be
updated as latest verfiy with uploaded new bank
statement and not accept the loan. 3) If no new
documents are uploaded and if it comes as
unemployment, we will not accept the loan

1) The account number updated on the statement

should be personal bank account 2) Ask the
customer to provide the personal account
statement matching with application. 3) Once the
personal account statement is received verify as
Checking or Underbank based on transactions. 4)
Ask for 90 days of self employment income proof,
the income proofs can be cashed check copies for
90 days or deposits in EBV / Bank Statement. 5)
Income to be considered from EBV / Bank
Statement as "Any Deposit like mobile, ATM", and
deposits from payment services "Cash App, Paypal
etc", take the leat income of 90 days .6) We do not
consider transfers from other account unless it is
business account to personal account visible on the
same EBV / bank statement.

1) Screen shot of bank statment can be accepted if

we can verify account number / customer name.
For account type verification we need to see
transactions 2) With the screenshot provided if we
are able to verify name, account number and
transactions like checking or underbank we will
verify that and approve else we will ask for full
bank statment to verify bank details

1) Please show me the example for sales income. 2)

Commission Income to be taken if we see YTD
commission income is increasing
Please be specific what you need to understand
 1) If the fresh loan comes as unemployment we
have to Not Accept it. 2) If its the returning
customer and comes as unemployment, we just
verify the bank account number if it needs to be
updated as latest verfiy with uploaded new bank
statement and not accept the loan. 3) If no new
documents are uploaded and if it comes as
unemployment, we will not accept the loan

1) Not Accept or withdraw is something very

similar. We should take this step when the
customer does not provide the most required valid
document for approval inspite of asking many
times (TLs can decide on no of NMIs). 2) Even if a
single document is fraud, we have to block. Do not
even ask for any kind of screen shot.
Sno QC Agent Clarification
If cx is asking high income and mentioned about only
one emp  but we see another emp/ssa/vacp on cx
1 QC Team name ,can we consider that and try to match income
or else can we take only one emp what cx
mentioned in application even if income is less.

CU banks returns last 3 digits can we ask blank check

2 QC Team
or not.

Transaction log already shows info like cx is not

interested or cx joined recently not yet received first
3 QC Team pay stub,In this case can we not accept directly at
first NMI only or else we can give 2 chances.

Repeated NMI's are going on for required

4 QC Team information ,After how many NMI's can we
NotAccept the loan.

EBV showing single deposit and next pay date is not

5 QC Team matching do we approve or ask paystub (cx didn't
have option to select next exact pd that is the reason
they selected randomly).

cx mentioned one employment in application and

we see same employment with another cx name do
6 QC Team
we even ask for proof of income once/twice or Not
accept the loan at first instance  itself.

Cx mentioned one employment with weekly

frequency in application and we see same
7 QC Team employment deposits in ebv with monthly/biweekly
frequency consistently without cx name ,do we ask
paystub twice orelse approve it by changing the freq.

Returning cx account details came as NO Account,

8 QC Team Can we just reapprove as No Account or else ask cx
to update and provide bank details(No info on
transaction log)

Cx mentioned retirement/pension as employment

type but didn't mention employment name like
9 QC Team VACP/SSA, Agents also approved loan without 
employment name. Is it a error /Feedback
 Response Discrepancy

What we are doing currently ? We will discuss

this point in our call

How many cases we are receiving like this. Say 2

to 3 cases day day, Follow the credit union
procedure updated in the TLs sheet in this file

Loan approvals are always for currently

employed customer who have valid pay stubs, if
we see such comment just withdraw or not
approve by mentioning the reason

I am checking with the onshore team on this and

I will get back

For pay date verification we need to have pay

stub if the pay date updated by the customer
does not match with 1 deposit frequency date.

Yes we should ask for pay stub to verify

employment twice and if not provided Not
accept the loan

We should verify the employer by asking the pay

stub as we cannot verify employment with EBV
deposits as it does not have customer name.
Regarding NMI number I will get back to you.

Ask for latest bank statement to verify account

number if the customer still has outstanding
balance as per transaction management.

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