HP Reverb G2 Omnicept

Edition VR Headset
March 2021

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 Rules of the room
What you need to do to participate Learning tools for today Room navigation
• Use the chat window to answer • Chat questions • Please respect the room
questions – it’s fun!
• Video demonstrations
Raise your hand
• Polls

Displays the chat window

Displays the question manager

window

Speaker is on

Microphone is off

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 What you should know
Learning objectives

1. What’s different?
2. First use
3. Where’s the software?
4. Diagnostics
5. Support
6. Troubleshooting the headset

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 HP Reverb G2 Omnicept Edition VR Headset
Introduction

• Bio-analytic sensors capture

– Heart rate
– Pupil reaction
– Eye focus
– Mouth movement

• Enhanced immersive experience

• Builds on top of HP Reverb G2 features

– Valve-designed lenses and ear speakers
– 4 camera tracking and controllers
– Compatibility HP Reverb G2 Omnicept Edition VR Headset
• Windows 10 OS, Windows Mixed Reality, SteamVR

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 What’s different?

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Chat question
Can you name two sensors that you think
will be offered with the HP Reverb G2
Omnicept Edition VR Headset?
 Key mechanical differences from HP Reverb G2
Biometric sensors

• Eye and pupil tracking sensors

• Pulse sensor (heart rate)
• Mouth-tracking sensor (face cam)

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 Key ergonomic differences from the HP Reverb G2
Shape and feel of the headset

Head pad and adjustment control Leather-style face mask

• Bigger rear head pad • Wipeable
• Head pad control • Replaceable

Head pad

Leather-style design

Adjustment
control

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 How does it work?
The Omnicept solution

• Sensors track stimuli when using the headset

• Sensors use HP-developed APIs

• Omnicept SDK enables ISVs to create apps

• Apps can use cognitive load insights

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 What the sensors detect
Pulse and mouth-tracking sensors

Pulse sensor
Tracks the change in pulse rate during
different tasks

Mouth-tracking sensor
Tracks mouth movements during VR
experience Pulse sensor

Mouth-tracking sensor

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 What the sensors detect
Eye and pupillometry sensors

Eye tracking sensor

Tracks user’s eye movement, gaze and eye
focus
Eye tracking sensor

Pupillometry sensor
Tracks user’s pupil size and responses during
tasks of different levels of difficulty

Pupillometry sensor
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 Take a closer look
External features

VIDEO WALKAROUND

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 Poll
Do you think the sensors in the Omnicept Edition VR
Headset would be good for creating NPI training apps?

• Yes
• No

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 First use

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Chat question
Do the biometric sensors automatically
switch on when you set up the HP Reverb
G2 Omnicept Edition VR Headset for the
first time?
Start up
HP Reverb G2 Omnicept Edition Headset Setup app

Same initial setup steps as HP Reverb G2, except

• HP Omnicept Edition has its own setup app
– HP Reverb G2 Omnicept Edition Headset Setup app

• Looks the same until after EULA

Software not installed?
Download Omnicept software

Sensors will not work unless the Omnicept software is

installed
Customers can download it from:
– HP Support site
– ISV portal
Eye tracking calibration
Enabling calibration

Calibration is enabled via the setup software for the headset.

Calibration steps:
1. Adjust vertical fit of headset Eye calibration app
user interface—the
2. Use IPD to adjust distance between lenses user should follow
3. Use your eyes to follow the dots on the display the dots with their
4. If it calibrates, that’s it. eyes only.

5. If it doesn’t calibrate after repeated tries, check the diagnostics.

NOTE: When using the same headset, different users should

adjust the eye tracking calibration to map to their optics.
 Poll
Do you think that this type of VR headset will have an
impact in the gaming industry?

• Yes
• No

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 Where’s the software?

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Chat question
Can you name the VR platforms that will be
supported on the HP Reverb G2 Omnicept
Edition VR Headset?
 Where to find the apps?
Independent Software Vendors (ISVs)

• No HP applications that use the sensor data

• ISV developers to use the Omnicept SDK to create

software applications for the headset’s sensors

• ISV apps to be downloadable to install on the headset’s

host PC

NOTE: HP frontline does not provide tech support for software

created by ISVs.

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 Where does the data go?
Protected privacy

Capture
No data is collected or stored on the VR headset

Security
Data is not stored in the cloud unless Opt-in by ISV and user.

Confidentiality
HP Omnicept applications comply with global privacy
policies (select countries only)

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 Who will buy the Omnicept Edition headset?
Potential customers

• ISVs who can apply their expertise to create

meaningful bio-analytical VR tools

• Customers of ISVs with an interest in bio-analytical

applications in a VR environment

• Enterprise customers looking to VR to drive

outcomes

• Individuals with an interest in developing their own

software or applications

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 Poll
Would you say that this VR headset is ahead of its
time or ahead of the rest?

• Ahead of the rest

• Ahead of its time

NOTE: The Developer Portal on hp.com is available in English only.

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 ISV Vendors and Support

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 Where do I start to get support?
The Developers’ Portal - HP.IO/OMNICEPT

Self-Support

SDK, Demo app, Quick ticket

Diagnostics download (Zendesk)
Developer
documents

FAQ, Forum,
Support tickets

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 Help Center - hpomnicept.zendesk.com
Support ticket creation and Community Forum

1. Zendesk Tickets
Customers can submit
private tickets to HP ISV
Field Engineers

2. Zendesk Forum
Public forum for customers, help
agents, anyone, to discuss
issues, find answers

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 PREMIUM SUPPORT: ZENDESK TICKET 48HRS
POINTS OF FAILURE GUIDED ONLINE HELP

HW Issue
2LS:

SENSORS GOOD
1LS CDAX CDAX AND SI SI: 3LS
1. CHECK DCA SETTINGS
OMNICEPT HARDWARE 2. SENSOR DIAGNOSTIC SW Issue

3. DEVPORTAL: FAQ
DEVELOPER CONSOLE EYE TRACKING CALIBRATION LICENSE OK
5. ZENDESK: FORUM 7. XRDR FAE TRIAGE
HW SIMULATOR 8. JIRA:
NEW RELEASE FIX

6. ZENDESK: CREATE TICKET

4. DEVPORTAL: SENSOR
FUNDAMENTALS
ENGINE PLUGIN
 Diagnostics

Name one VR platform that will be supported on the headset?

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 Chat question
Can you use the UEFI Diagnostics to
troubleshoot the HP Reverb G2 Omnicept
Edition VR Headset?

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 What if a sensor is not working?
HP diagnostics app

• HP diagnostics app is provided to check functionality

– Available from HP Support and ISV portal

• Customer needs to:

1. Download diagnostics app.
2. Install the app.
3. Run the exe.
The app launches in VR headset

IMPORTANT: Make sure that the sensors are turned on in the

Windows Settings headset setup app

• The diagnostic app works while wearing the VR

headset

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 Diagnostic application
Pulse and eye-tracking sensors

"Connected" indicates that

Omnicept software is installed
and running correctly
Green indicates that
the sensor is working
correctly

Red indicates an issue

with the sensor

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 Diagnostic application
Mouth-tracking sensor

The diagnostic app presents an image of the

lower face when the headset and face camera is
on.

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 Diagnostic application
Eye-gaze tracking

Move the blue circle by looking around the box

• When the blue circle follows your gaze, this
confirms functionality.

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 Poll
Do you think the HP Reverb G2 Omnicept Edition VR
Headset will generate a big increase in VR headset
support calls?

• Yes
• No

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 Support

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 Chat question
The face mask for the HP Reverb G2
Omnicept Edition VR Headset gets dirty
from sweat and dust.
Can I clean the face mask?

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 Is it a hardware issue?
Steps to confirm

• Can only support hardware issues

NOTE: HP does not provide support for ISV software. Hardware issue
• To determine if it’s a hardware issue,:
1. Make sure the headset is powered on.
2. Confirm Windows Updates are up-to-date. HP Support
3. Verify access to WMR portal.
4. Run the setup tool for the headset.
5. Ensure the sensors are turned on
Run the diagnostics tool to check sensor and
6.
hardware functionality. Whole unit
replacement:
• If hardware-related, escalate the call to an L2 within warranty
Support agent

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 Warranty and repair
Warranty options and repair strategy

Warranty Repair strategy for headset

• One-year standard limited warranty Whole unit replacement (the headset is not CSR)
• Care Packs—optional
NOTE: HP will support hardware-related issues with
the headset only. Software-related issues should
CSR be passed to the ISV (Independent Software
Provider, and not to HP.
AC adapter, cables, face mask, mouth-tracking sensor,
controllers, earphones

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 Is it a software issue? (Hardware is working correctly)
Steps to confirm

Ask these essential questions to determine the customer type:

Did your company write software for the Omnicept Edition?

Yes → customer is an ISV

Required action: Redirect the ISV caller to the ISV portal for support
ISV URL: hp.io/omnicept

No, I purchased the headset with the bundled software from an ISV → customer is an ISV customer
Required action: Warm transfer for ISV customer to the appropriate ISV support channel, if possible

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 Poll
Do you think that the majority of support calls will be
from an ISV or the customer of an ISV?

• ISV
• Customer of an ISV

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 Troubleshooting the headset

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 Chat question
Why might the sensors stop working after
using the HP Reverb G2 Omnicept Edition
VR Headset for a while?

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 FAQ
Why does the Omnicept Edition headset feel warm Does the Omnicept Edition headset track different
after using it? mouth expressions during a VR experience?
• Hottest temperature near the cable entry Yes, it does.
• Also generates warmth in standby
• Unplug cable from host device when headset is not What version of the Windows operating should my
in use system run to use the Omnicept Edition headset?
Windows 10 May 2019 Update, or later.
Does the Omnicept Edition headset have sensors that
measure hand signals when using the VR controllers?
No, they do not.

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 Resources

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 Resources
Refer to the following:
• Handout for this training
• Additional training:
– HP Reverb Virtual Reality Headset G2 Training (Course ID 0001093741)
• Online resources:
– HP Support site
– hp.com
– HP Computing Support YouTube channel

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 Questions?

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 Thank you

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