Question 

1
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Recalibration updates benchmark findings and asses' improvements in processes.

Select one:
True
False

Question 2
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_________________ involves studying products, processes, or business performance of
competitors in the same industry.

Select one:
a.
Kaizen
b.
Competitive benchmarking
c.
Process benchmarking
d.
Strategic benchmarking

Question 3
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Question text
Cost of quality is really _____________.

Select one:
a.
An accounting jargon
b.
Cost of production
c.
Cost of high quality products
d.
A way to prioritize actions

Question 4
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_____________________are incurred as a result of unsatisfactory quality found before the
delivery of a product to the customer

Select one:
a.
Prevention cost
b.
Cost of quality
c.
Appraisal cost
d.
Internal failure cost
Question 5
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Total involvement means every employee must strive for improvement.

Select one:
True
False

Question 6
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________________ reveal waste and inefficiency as well as poor quality.

Select one:
a.
Operating practice
b.
Physical practice
c.
Computer practice
d.
System practice

Question 7
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Question text
Breakthrough Improvement is defined as _____________

Select one:
a.
Intermittent improvement
b.
Systematic improvement
c.
Discontinuous change or improvement often caused by stretch goals.
d.
Continuous change or development

Question 8
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Question text
___________________identifies the most effective practices order in the companies that perform
similar functions, no matter in what industry.

Select one:
a.
Benchmarking
b.
Competitive benchmarking
c.
Kaizen
d.
Process benchmarking
Question 9
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_____________________ means every employee must strive for improvement.

Select one:
a.
Total quality involvement
b.
Total involvement
c.
Total quality improvement
d.
Total improvement

Question 10
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Question text
Cause-effect diagram is used in ___________.

Select one:
a.
Field visits
b.
Vendor surveys
c.
Problem identification
d.
Problem analysis