CBC Market Operation and Development NC Level IV - Rev1

COMPETENCY-BASED CURRICULUM
Sector :
SOCIAL AND OTHER COMMUNITY DEVELOPMENT
SERVICES
Qualification :
MARKET OPERATION AND DEVELOPMENT NC IV
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT

AUTHORITY
East Service Road, South Superhighway, Taguig City, Metro Manila
TABLE OF CONTENTS
Page
A. Course Design...............................................................................................1-10
B. Modules of Instruction...............................................................................11-162
 BASIC COMPETENCIES
o Utilize specialized communication skills ……………………………...
o Develop and lead teams ……………………………………………….
o Perform higher-order thinking processes and apply techniques in
the workplace
o Contribute to the practice of social justice in the workplace
o Manage innovative work instructions
o Manage and evaluate usage of information
o Lead in improvement of Occupational Safety and Health (OSH)
programs, policies and procedures
o Lead towards improvement of environment work programs, policies
and procedures
o Sustain entrepreneurial skills
 COMMON COMPETENCIES
o Provide quality customer service
o Comply with quality and ethical standards
o Perform computer operations
 CORE COMPETENCIES
o Implement market design and plan
o Operate and maintain market and market activities
o Improve market and market activities
o Organize and mobilize market stakeholders
o Conduct market promotional activities
o Implement market waste management
2
COURSE DESIGN
COURSE TITLE : MARKET OPERATION AND DEVELOPMENT NC IV
NOMINAL DURATION : 315 hours + 80 hours (SIL)
COURSE DESCRIPTION :
This course is designed to enhance the knowledge, skills and attitudes required of a
person to be able to to implement market design and plan, operate and maintain market
and market activities, improve market and market activities, organize and mobilize
stakeholders, conduct market promotional activities and implement market waste
management..
This also includes competencies like; Utilize specialized communication skills;

develop and lead teams; perform higher-order thinking processes and apply techniques in
the workplace; contribute to the practice of social justice in the workplace; manage
innovative work instructions; manage and evaluate usage of information; lead in
improvement of Occupational Safety and Health (OSH) programs, policies and procedures;
lead towards improvement of environment work programs, policies and procedures; sustain
entrepreneurial skills; provide quality customer service; comply with quality and ethical
standards; perform computer operations; implement market design and plan; operate and
maintain market and market activities; improve market and market activities; organize and
mobilize market stakeholders; conduct market promotional activities and implement market
waste management
ENTRY REQUIREMENTS :
Trainees or students wishing to gain entry in any of these courses should possess the
following requirements:
 A Senior High School Completer;

 At least three (3) years experience in market works;
 Good communication skills; and
 Arithmetic skills.
COURSE STRUCTURE:
BASIC COMPETENCIES
(43 hours)
UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Utilize specialized 1.1 Utilizing 1.1.1 Meet common and 6 hours
communication specialized specific communication
communication needs of clients and
colleagues.
1.1.2 Contribute to the
development of
communication
strategies
1.1.3. Deliver a technical
presentation
1.1.4 Represent the
organization
1.1.5 Facilitate group
discussion
1.1.6 Conduct interview
2. Develop and 2.1 Developing and 2.1.1 Foster Individual growth 8 hours
lead teams leading teams 2.1.2 Foster individual and
team growth
2.1.3 Monitor and evaluate
workplace learning
2.1.4 Develop team
commitment and
cooperation
2.1.5 Facilitate
accomplishment of team
goals
3. Perform higher- 3.1 Performing 3.1.1 Evaluate 4 hours
order thinking higher-order effectiveness and
processes and thinking efficiency of the
apply processes and workplace systems,
techniques in applying processes and
the workplace techniques in procedures.
the workplace 3.1.2 Foster the habit of critical
inquiry and curiosity in
the workplace.
3.1.3 Develop practical action
plans for improving
4
workplace conditions.
4. Contribute to 4.1 Contributing to 4.1.1 Update self on local, 3 hours
the practice of the practice of national and global
social justice in social justice in trends/ issues in the
the workplace the workplace workplace
4.1.2 Relate local and global
trends to workplace
context
4.1.3 Engage and take actions
on workplace issues and
concerns
5. Manage Managing 5.1.1 Review and analyze 3 hours

innovative work innovative work existing workplace
instructions instructions practices
5.1.2 Examine
opportunities for
continuous improvement
and innovation of
practices in the
workplace
5.1.3 Implement innovative
ways in the conduct of
usual workplace
practices
6. Manage and Managing and 6.1.1 Review information 8 hours
evaluate usage evaluating usage of needs and sources
of information information 6.1.2 Collect and analyze
information
6.1.3 Use management
information systems
6.1.4 Report and disseminate
analyzed information
7. Lead in Leading in 7.1.1 Assess Occupationa l 4 hours
improvement of improvement of Safety and Health (OSH)
occupational occupational safety
safety and health practices and programs
and health (osh)
(osh) programs, programs, policies 7.1.2 Recommend OSH
policies and and procedures program
procedures
improvement
initiatives
7.1.3 Implement
recommended
improvements on
Occupational
Safety and
Health (OSH)
Programs,
Procedures and Policies
8. Lead towards Leading towards 8.1.1 Assess environmental 3 hours
improvement of improvement of work practices and
environmental programs
work programs, environmental work
policies programs, policies 8.1.2 Recommend
and procedures and procedures environmental program
improvements
initiatives
8.1.3 Implement
recommended
improvements on
environmental programs,
policies and procedures
9. Sustain Sustaining 9.1.1 Enhance one’s 4 hours
entrepreneurial entrepreneurial
skills business skills
skills
9.1.2 Manage entrepreneurial
practices
9.1.3 Expand markets and
clientele
6
COMMON COMPETENCIES
(57 hours)
UNIT OF NOMINAL
COMPETENCY DURATION
1. Provide quality 1.1 Providing quality 1.1.1 Update knowledge of 17 hours
customer customer products and services.
service service 1.1.2 Assess needs of new
and existing clients.
1.1.3 Conduct client
satisfaction survey
2. Comply with 2.1 Complying with 2.1.1 Assess quality of 18 hours
quality and quality and received materials
ethical ethical 2.1.2 Assess own work/output
standards standards
2.1.3 Submit oneself to third
party assessment
2.1.4 Engage in quality
improvement
3. Perform 3.1 Performing 3.1.1 Plan and prepare for 22 hours
Computer Computer assigned task.
Operation Operation 3.1.2 Encode data
3.1.3 Access information.
3.1.4 Produce data
3.1.5 Use the internet to
access information.
3.1.6 Maintain computer
equipment and systems
CORE COMPETENCIES
(215 hours)
(Plus 80 hours S.I.L.)
UNIT OF NOMINAL
COMPETENCY DURATION
1. Implement 1.1 Implementing 1.1.1 Implement market 30 hours
market design market design waste management.
and plan and plan 1.1.2 Supervise installation of
market design and plan.
1.1.3 Supervise
documentation.
2. Operate and 2.1. Operating and 2.1.1 Implement protection 40 hours
maintain market and security measures
maintain
and market in market place.
market and 2.1.2 Direct repair and
activities
market maintenance of market
activities place.
2.1.3 Employ quality control.
products and services
2.1.4 Evaluate market and
market activities.
2.1.5 Apply value adding to
products and services.
3. Improve market 3.1 Improving 3.1.1 Conduct research. 50 hours
and market market and 3.1.2 Formulate
activities recommendation on
market activities
market improvement.
3.1.3 Conduct pilot run.
3.1.4 Implement market
improvement.
4. Organize and 4.1 Organizing and 4.1.1 Analyze needs of 35 hours
mobilize market mobilizing market stakeholder.
stakeholders market 4.1.2 Capacitate human
resource development.
stakeholders
4.1.3 Facilitate availment of
various programs.
4.1.4 Facilitate establishment
of financing investment.
5. Conduct market 5.1 Conducting 5.1.1 Facilitate internal 20 hours
promotional promotion.
market
activities 5.1.2 Coordinate external
promotional promotion.
activities 5.1.3 Handle promotional
tools and materials.
6. Implement 6.1 Implementing 6.1.1 Organize for 40 hours
market waste implementation of waste
market waste
management management plan.
management 6.1.2 Undertake plan
implementation
activities.
6.1.3 Monitor and review
outcomes of waste
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management plan
CONDITIONS:
TOOLS:
 Safety barriers and warning signs Collection containers

 Protective glasses Eyewash kit
 First aid kit Safety barriers and warning signs
 Collection containers Protective glasses
 Survey instruments
EQUIPMENT:
 Bunding equipment Camera

 Lifting gear Measurement equipment
 PPE Computer with Internet connection
 Mobile phone Two-way radio
 Megaphone Telephone w/ Fax machine
 Printer and scanner Photocopier
 Built-in cameras Multimedia projector
 Safety barriers and warning signs Sample bench
 Scales Fire extinguishers
 Compaction equipment Overhanging signs
 Spark-producing equipment
MATERIALS:
 Absorbent material Footwear

 Protective glasses Overalls and protective clothing
 Goggles Diskettes
 Zip disks Local and remote hard disk drives
 Optical drives (CDs) USB flash drives
 Local and remote hard disk drives Optical drives (CDs)
 Flyers Flipcharts
 Signages Tarpaulins
 MIS manual OSHS book
 Business plan Physical arrangement plan
 Structural plan HRD plan
 Briefing papers Job sheets
 Memos Letters
 Quality assurance documents Tender and contract documents
 Verbal and written instructions and directions
 Manuals, Brochures,
 Financial statements/reports Organizational standard forms
 Minutes of meeting Notices
 Product manuals and brochures Operational handbook/manuals
 Work plans and schedules MIS manual
ASSESSMENT METHODS:
 Case Study
 Interview
 Portfolio Assessment
 Role Play/Written Test
 Observation/Oral Questioning
COURSE DELIVERY:
 School–based training
 Dual Training system
 Industry-based training
 Self-paced instruction
TRAINER’S QUALIFICATION:
1. Must be a holder of Certificate of Training of Trainers or a practicing trainer for at least

two (2) years within the last five (5) years; and
2. Must have at least three (3) years experience relevant in Market Operation and
Development
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MODULES OF INSTRUCTION
BASIC COMPETENCIES
UNIT OF COMPETENCY : UTILIZE SPECIALIZED COMMUNICATION
MODULE TITLE : UTILIZING SPECIALIZED COMMUNICATION
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to use specialized communication skills to meet specific
needs of internal and internal clients, conduct interviews,
facilitate discussion with groups, and contribute to the
development of communication strategies.
NOMINAL DURATION : 6 hours
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/ trainees will be able to:
LO 1. Meet common and specific communication needs of clients and colleagues.
LO 2. Contribute to the development of communication strategies.
LO 3. Deliver a technical presentation.
LO 4. Represent the organization
LO 5. Facilitate group discussion
LO 6. Conduct interview
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LO1. MEET COMMON AND SPECIFIC COMMUNICATION NEEDS OF CLIENTS AND
COLLEAGUES
ASSESSMENT CRITERIA:
1. Specific communication needs of clients and colleagues are identified and met
2. Different approaches are used to meet communication needs of clients and
colleagues
3. Conflict is addressed promptly in a manner which does not compromise the
organization.
CONTENTS:
 Communication processes;
 Communication skills;
 Communication techniques;
 Different styles of group leadership;
 Active listening;
 Feedback system;
 Roles boundaries setting;
 Negotiation skills;
 Interpretation of information;
 Establishing empathy
 Public speaking
 Conflict management
CONDITIONS:
The students/ trainees must be provided with the following:
 Actual or Simulated Workplace

 Classroom
 Learning materials, manuals, references, books
• Communication processes;
• Communication skills;
• Communication techniques;
• Different styles of group leadership;
• Active listening;
• Feedback system;
• Roles boundaries setting;
• Negotiation skills;
• Interpretation of information;
• Establishing empathy
• Public speaking
• Conflict management
 Writing materials (pen & paper)
 Personal computer with internet;
 LCD projector
METHODOLOGY:
 Lecture/discussion (Face-to-face or online)

 Online/distance learning
 Demonstration / (virtual Instruction)
 Hands-on experience (scheduled face-to face)
ASSESSMENT METHOD:
 Written Examination
 Case Study
 Interview
 Role Play
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L02. CONTRIBUTE TO THE DEVELOPMENT OF COMMUNICATION STRATEGIES
ASSESSMENT CRTERIA:
1. Strategies for internal and external dissemination of information are developed,

promoted, implemented and reviewed as required;
2. Channels of communication are established and reviewed regularly;
3. Coaching in effective communication is provided;
4. Work related network and relationship are maintained;
5. Negotiation and conflict resolution strategies are used where required; and
6. Communication with clients and colleagues is performed appropriate to individual
needs and organizational objectives
CONTENTS:
 Communication channels;
 Communication process;
 Negotiation process;
 Styles of group leadership.
 Feedback system;
 Role boundaries setting
 Channels of communication
 Coaching
CONDITIONS:
The students/trainees must be provided with the following:

 Classroom
• Communication channels;
• Communication process;
• Negotiation process;
• Styles of group leadership.
• Feedback system;
• Role boundaries setting
• Channels of communication
• Coaching
 Personal computer;
 LCD projector
 Memo
 Notices
 Business letter
METHODOLOGY:
 Lecture/Group discussion (Face-to-face or online)

ASSESSMENT METHOD:
 Observation
 Oral Evaluation/Interview
 Case Study
 Role Play
 Written Test
16
LO3. DELIVER A TECHNICAL PRESENTATION
1. Presentation is delivered clearly, sequential and delivered within allotted time.

2. Utilize appropriate media to enhance.
3. Differences in views/opinions are respected.
4. Questions during fora are responded in a manner consistent with organizational
standard
CONTENTS:
 Different styles of group leadership
 Appropriate media
 Negotiation skills
 Introduction to speech communication – interpretation of information
 Feedback system
CONDITIONS:

 Classroom
• Different styles of group leadership
• Appropriate media
• Negotiation skills
• Introduction to speech communication – interpretation of information
• Feedback system
 Personal computer with internet;
 LCD projector
 Media technology
 PPT
METHODOLOGY:

ASSESSMENT METHOD:
 Observation
 Case Study
 Interview
 Role Play
 Written Test
18
LO4. REPRESENT THE ORGANIZATION
1. When participating in internal or external forums, presentation is relevant,

appropriately researched and presented in a manner to promote the organization
2. Presentation is clear and sequential and delivered within a predetermined time
3. Utilize appropriate media to enhance presentation
4. Differences in views are respected
5. Written communication is consistent with organizational standards
6. Inquiries are responded in a manner consistent with organizational standard
7. Consolidate ideas and suggestions
8. Generalize and summarize all ideas and suggestions
CONTENTS:
 Presentation techniques;
 Developing a presentation;
 Multi-media utilization in presentation;
 Writing communication in organizational set-up;
 Empathy
 Feedback system
 Business documents – memo, letter, etc.

CONDITIONS:

 Classroom
• Presentation techniques;
• Developing a presentation;
• Multi-media utilization in presentation;
• Writing communication in organizational set-up;
• Empathy
• Feedback system
• Business documents – memo, letter, etc.
 LCD projector
 Media technology
 PPT
 Paper
 Pencils/ball pen
 References (books)
 Books
 Memos
 Notices
 Business letter

METHODOLOGY:

ASSESSMENT METHOD:
 Observation
 Case Study
 Interview
 Role Play
 Written Test
20
LO5. FACILITATE GROUP DISCUSSION
1. Mechanisms which enhance effective group interaction is defined and

implemented
2. Strategies which encourage all group members to participate are used
routinely
3. Objectives and agenda for meetings and discussions are routinely set and
followed
4. Relevant information is provided to group to facilitate outcomes
5. Evaluation of group communication strategies is undertaken to promote
participation of all parties
6. Specific communication needs of individuals are identified and addressed
CONTENTS:
 SOP on enhancing effective group interaction

 Strategic management
 Forms of social interaction;
 Facilitation skills;
 Group facilitation;
 Basic communication skills;
 Types of information;
 Identification of communication needs;
 Organizing a meeting;
 Communication strategies;
 Evaluation system
 Decision making
CONDITIONS:

 Classroom
• SOP on enhancing effective group interaction
• Strategic management
• Forms of social interaction;
• Facilitation skills;
• Group facilitation;
• Basic communication skills;
• Types of information;
• Identification of communication needs;
• Organizing a meeting;
• Communication strategies;
• Evaluation system
• Decision making
 LCD projector
 Books
 Memos
 Notices
 Evaluation form
 Feedback report
METHODOLOGY:

ASSESSMENT METHOD:
 Observation
 Case Study
 Interview
 Role Play
 Written Test
22
LO6. CONDUCT INTERVIEW
1. A range of appropriate communication strategies are employed in interview

situations.
2. Records of interviews are made and maintained in accordance with
organizational procedures.
3. Effective questioning, listening and nonverbal communication techniques are
used to ensure that required message is communicated.
CONTENTS:
 Basic communication skills;

 Facilitation skills;
 Interview skills;
 Communication strategies;
 Feedback system
 Verbal and non-verbal communication
 SOP in recording of information (interviews)
CONDITIONS:

 Classroom
• Basic communication skills;
• Facilitation skills;
• Interview skills;
• Communication strategies;
• Feedback system
• Verbal and non-verbal communication
• SOP in recording of information (interviews)
 LCD projector
 Books
 Memos
 Notices
 Evaluation form
 Feedback report

METHODOLOGY:
 Lecture/Group discussion (Face-to-face or online)

ASSESSMENT METHOD:
 Observation
 Case Study
 Oral evaluation/Interview
 Role Play
 Written Test
24
UNIT OF COMPETENCY : DEVELOP AND LEAD TEAMS
MODULE TITLE : DEVELOPING AND LEADING TEAMS
MODULE DESCRIPTOR : This unit covers the skills, knowledge and attitudes required
to determine individual and team development needs
Upon completion of this module, the students/ trainees will be able to:
LO1. Foster Individual growth.
LO2. Foster individual and team growth.
LO3. Monitor and evaluate workplace learning.
LO4. Develop team commitment and cooperation.
LO5. Facilitate accomplishment of team goals

LO1. FOSTER INDIVIDUAL GROWTH.
1. Learning and development needs of team members are systematically identified in

line with organizational requirements
2. Development plan to meet individual needs is collaboratively developed and
implemented
3. Individuals are encouraged to self evaluate performance and identify areas for
improvement
4. Feedback on performance of team members is collected from relevant sources and
compared with established team learning process.
CONTENTS:
 Learning and development needs of a team;

 Organizational development plan;
 Performance evaluation;
 Types of feedback;
 Types of Sources of information.
 Team learning process.
 Coaching and Mentoring principles
 Feedback system
 Leadership concepts
 Effective written communication skills
 Planning skills
 21st century skills
 Facilitation skills
 SOP on reporting information

CONDITIONS:

 Classroom
• Learning and development needs of a team;
• Organizational development plan;
• Performance evaluation;
• Types of feedback;
• Types of Sources of information.
• Team learning process.
• Coaching and Mentoring principles
• Feedback system
• Leadership concepts
• Effective written communication skills
• Planning skills
26
• 21st century skills
• Facilitation skills
• SOP on reporting information
 LCD projector
 Memos
 Notices
 Evaluation form
 Feedback report
 Guidelines on Monitoring and Evaluation.
 Learning and development needs
 Organizational requirements

METHODOLOGY:

ASSESSMENT METHOD:
 Observation
 Simulation
 Case Study
LO2. FOSTER INDIVIDUAL AND TEAM GROWTH
1. Learning and development program goals and objectives are identified to match the
specific knowledge and skills requirements of competency standards
2. Learning delivery methods are appropriate to the learning goals, the learning style of
participants and availability of equipment and resources
3. Workplace learning opportunities and coaching/ mentoring assistance are provided
to facilitate individual and team achievement of competencies
4. Resources and timelines required for learning activities are identified and approved
in accordance with organizational requirements
.CONTENTS:
 Coaching and mentoring principles;

 Knowledge and skills requirements of competency standards in the industry;
 Learning delivery methods;
 Resource management;
 Time management;
 Concepts on Performance Evaluation
 Techniques in Training and Development
 Instructional plan
 Principles of public speaking
CONDITIONS:
 Personal computers;
 Simulated Workplace
 Manual on Job coaching/mentoring
 Procedures on solving a problem
 Learning Plans
 Learning materials
 Coaching and mentoring principles manual;
 Learning and development program goals and objectives
 Knowledge and skills requirements of competency standards in the
industry;
 Resource management;
 Time management;
28
 Pen, pencil, paper, bond paper.
METHODOLOGY:

 On the job coaching/mentoring
 Conference
 and seminar attendance
ASSESSMENT METHOD:
 Observation
 Simulation
 Role Play
 Case Study
.
LO3. MONITOR AND EVALUATE WORKPLACE LEARNING
1. Feedback from individuals or teams is used to identify and implement

2. improvements in future learning arrangements
3. Outcomes and performance of individuals/teams are assessed and recorded to
determine the effectiveness of development programs and the extent of additional
support
4. Modifications to learning plans are negotiated to improve the efficiency and
effectiveness of
5. learning
6. Records and reports of competency are maintained within organizational
requirement
.CONTENTS:
 Concepts of feedback;
 Program evaluation techniques;
 Learning plans, styles and strategies;
 Approaches in Training development;
 Types of instructional planning;
 Types of delivery skills;
 Monitoring skills;
 Mentoring and coaching skills
CONDITIONS:
 Classroom
 Learning materials, manual, references, books
• Concepts of feedback;
• Program evaluation techniques;
• Learning plans, styles and strategies;
• Approaches in Training development;
• Types of instructional planning;
• Types of delivery skills;
• Monitoring skills;
• Mentoring and coaching skills
• Concepts on Performance Evaluation
• Techniques in Training and Development
• Instructional plan
30
• Principles of public speaking
 Procedures on solving a problem
 Learning Plans
 Feedback report/form
 Evaluation report/form
 Instructional planning guidelines
 Memos
 Notices
 Letters

METHODOLOGY:

ASSESSMENT METHOD:
 Observation
 Simulation
 Role Play
 Case Study
LO4. DEVELOP TEAM COMMITMENT AND COOPERATION
1. Open communication processes to obtain and share information is used by team

2. Decisions are reached by the team in accordance with its agreed roles and
responsibilities
3. Mutual concern and camaraderie are developed in the team
4. Career planning for each member are monitored
CONTENTS:
 Team roles and responsibilities

 Career development plan;
 Monitoring skills
 Evaluation skills
 Mentoring and coaching skills;
 Decision making skills
CONDITIONS:
 Classroom
• Team roles and responsibilities
• Career development plan;
• Monitoring skills
• Evaluation skills
• Mentoring and coaching skills;
• Communication processes;
• Types of delivery skills;
• Decision making skills
• Concepts on Performance Evaluation
• Instructional plan
 Memos
 Notices
 Letters

32
METHODOLOGY:

ASSESSMENT METHOD:
 Observation
 Simulation
 Role Play
 Case Study
LO5. FACILITATE ACCOMPLISHMENT OF TEAM GOALS
1. Team members actively participated in team activities and communication processes

2. Teams members developed individual and joint responsibility for their actions
3. Collaborative efforts are sustained to attain organizational goals
CONTENTS:
 Principles of organizational development;

 Mentoring and coaching skills;
 Decision making skills
 Instructional planning;
 Organizational leadership
CONDITIONS:
 Classroom
o Principles of organizational development;
o 21st century skills
o Monitoring skills
o Evaluation skills
o Mentoring and coaching skills;
o Communication processes;
o Types of delivery skills;
o Decision making skills
o Concepts on Performance Evaluation
o Instructional planning;
o Organizational leadership
 Memos
34
 Notices
 Letters

METHODOLOGY:

ASSESSMENT METHOD:
 Observation
 Simulation
 Role Play
 Case Study
UNIT OF COMPETENCY : PERFORM HIGHER-ORDER THINKING SKILLS AND
APPLY TECHNIQUES IN THE WORKPLACE
MODULE TITLE : PERFORMING HIGHER-ORDER THINKING SKILLS AND

APPLYING TECHNIQUES IN THE WORKPLACE
MODULE DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to use fundamental critical thinking skills in the
workplace.
Upon completion of this module, the trainee/student must be able to:
LO1. Evaluate effectiveness and efficiency of the workplace systems, processes and
procedures.
LO2. Foster the habit of critical inquiry and curiosity in the workplace.
LO3. Develop practical action plans for improving workplace conditions.
36
LO1. EVALUATE EFFECTIVENESS AND EFFICIENCY OF THE WORKPLACE
SYSTEMS, PROCESSES AND PROCEDURES
1. Effectiveness and efficiency of workplace standards and procedures are examined.

2. Usage of inquiry and dialogue to communicate evaluation measures and results are
implemented.
3. Evaluation reports are prepared and communicated to team members.
CONTENTS:
 Workplace systems, standards, procedures and protocols

 Different methods of critical and appreciative inquiry and their relevance to
different situations
 Accountability and responsibility – Code of ethics
 Range of analytical techniques
 Evaluation process and procedures
 Evaluation reports
 Personal development
 Product development
 Skills development
 Career development
CONDITIONS:
 Simulated workplace
 Classroom
 Learning materials/reference manuals/books:
 Workplace systems, standards, procedures and protocols
 Code of ethics
 21st century skills
 Methods of critical and appreciative inquiry
 Range of Analytical techniques
 Evaluation process and procedures
 Forming of questionnaire
 Forming of analytical techniques
 Personal development
 Product development
 Skills enhancement
 Career development
• Tools/Equipment :
 Computer with internet
 Evaluation instrument
• Materials
 Paper,pen and pencil
 USB
 Reports Form
 Evaluation for
 CD’s, VHS tapes, transparencies
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
 Demonstration with questioning (scheduled face-to face)
 Virtual questioning
38
LO2. FOSTER THE HABIT OF CRITICAL INQUIRY AND CURIOSITY IN THE
WORKPLACE
1. Foster the habit of wondered about.

2. Issues and problems in the workplace particularly in the policies, procedures and
protocols are discussed and evaluated between and among teams.
3. Evaluation of efficiency and effectiveness of workplace policies, procedures and
protocols are documented, communicated and agreed upon between and among
teams.
4. Growth mindset and positive relationship and communication is applied in the
context of curiosity and critical inquiry in the workplace
CONTENTS:

 Accountability and responsibility – Code of ethics
 Personal development
 Product development
 Skills development
 Career development
 Documentation procedures
 Work values and ethical standards
 Information processing
CONDITIONS:
 Classroom
 Code of ethics
 Forming of analytical techniques
 Personal development
 Product development
 Skills enhancement

 Evaluation instrument
• Materials
 USB
 Reports Form
 Evaluation form
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
40
LO3. DEVELOP PRACTICAL ACTION PLANS FOR IMPROVING WORKPLACE
CONDITIONS.
1. Evaluation of efficiency and effectiveness of workplace policies, procedures and

protocols are documented, communicated to stakeholders.
2. Practical action plans in improving workplace conditions are formulated, presented
and negotiated with stakeholders.
3. Proposed changes and directions are inquired, processed and negotiated between
and among teams, and stakeholders as well of the organization.
4. Commitment to continuous improvement and change is highlighted.
5. Passion and dedication for changing and adapting to the demands of the 21st
century workplace are considered.
CONTENTS:

 Techniques in questioning
 Change management
 Continuous improvement concepts
 Documentation procedures
 Work values and ethical standards
 Organizations’ policies and guidelines
 Professionalism in the workplace
CONDITIONS:
 Classroom
 Practical action plans
 Code of ethics
 Change management
 Continuous improvement concepts
 Forming of analytical techniques
 CD’s, VHS tapes on professionalism in the workplace
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
 Role play
 Observation
42
UNIT OF COMPETENCY : CONTRIBUTE TO THE PRACTICE OF SOCIAL JUSTICE
IN THE WORKPLACE
MODULE TITLE : CONTRIBUTING TO THE PRACTICE OF SOCIAL

JUSTICE IN THE WORKPLACE
MODULE DESCRIPTOR : This unit covers ways and means to assume active roles in
resolving local and global challenges and to become
proactive contributors to a more peaceful and sustainable
world.
LO1. Update self on local, national and global trends/issues in the workplace.
LO2. Engage and take actions on workplace issues and concerns.

LO1. UPDATE SELF ON LOCAL, NATIONAL AND GLOBAL TRENDS/ISSUES IN THE
WORKPLACE
1. Media are regularly scanned/ monitored for trends and issues relevant to human
rights, gender equality, promotion of culture of peace and non-violence, global
citizenship and appreciation of cultural diversity.
2. Knowledge and understanding of local, national and global issues and their
interconnectedness and interdependency are acquired.
3. Notable issues and trends are critically examined and discussed with peers,
colleagues, or family members.
CONTENTS:
 Local, national global systems and structures

 Politics, political system and social structures
 Human rights situation
 GAD
 Peace and order
 Cultural diversity
 Labor laws
 Labor relations
 Global citizenship
 Analytical skills
CONDITIONS:
 Classroom
 Print media
 Broadcast media
 Internet and social media
 Sources of information
 Conversation with clients
 Scanning print
 Poverty
 Unemployment
 Global warming
 Safety
 Security and well-being
 Communication skills
 Monitoring form
 CD’s, VHS tapes, transparencies
44
METHODOLOGY:

ASSESSMENT METHOD:

 Case study
 Third-party report
LO2. ENGAGE AND TAKE ACTIONS ON WORKPLACE ISSUES AND CONCERNS
1. Effective and responsible actions at local, national and global levels are identified.
2. Motivation and willingness to take necessary actions are developed.
3. Attitude of “thinking globally and acting locally” is practiced.
CONTENTS:
 Code of ethics
 Values
 Civic engagement
 Strategies and techniques of thinking globally and acting locally
 Workplace issues
CONDITIONS:
 Classroom
 Values
 Strategies and techniques of thinking
 Benefits of civic engagement
 Case studies
 National and local issues
 Global issues
METHODOLOGY:

ASSESSMENT METHOD:
 Simulation
 Third party report
46
UNIT OF COMPETENCY : MANAGE INNOVATIVE WORK INSTRUCTIONS
MODULE TITLE : MANAGING INNOVATIVE WORK INSTRUCTIONS
to sustain and develop a workplace environment in which
improvement, innovation and learning are promoted and
reinforced.
LO1. Review and analyze existing workplace practices
LO2. Examine opportunities for continuous improvement and innovation of practices in the
workplace.
LO3. Implement innovative ways in the conduct of usual workplace practices.

LO1. REVIEW AND ANALYZE EXISTING WORKPLACE PRACTICES.
1. Current instructions and strategies to perform tasks in the workplace are reviewed
2. Climate for innovation at the organizational level is defined
3. Innovation drivers in the workplace are identified
CONTENTS
 Four drivers of Innovation

 Nine dimensions of innovation climate
 Types of innovation
 Innovation process
 Organizational innovative practices
CONDITIONS:
 Classroom
 Workplace tasks
 Workplace instructions and strategies
 Four drivers of innovation
 Nine dimensions of innovation climate
 Innovation process
 Organizational innovative practices
 Products versus processes
 Radical versus incremental
 Technical versus administrative

• Materials
 USB
 Review form
 Evaluation form
48
METHODOLOGY:

ASSESSMENT METHOD:
 Written evaluation
 Interview
 Case analysis
LO2. EXAMINE OPPORTUNITIES FOR CONTINOUS IMPROVEMENT AND
INNOVATION PRACTICES IN THE WORKPLACE
1. Effectiveness of innovative practices in the workplace is determined.

2. Innovative behaviors of leaders or managers in the organization are
assessed.
3. Driving principles of innovation are discussed
CONTENTS:
 Innovative behaviors
 Principles of innovation
 Process of evaluation of organizational innovative practices
 Code of ethics in innovation
 Opportunities and challenges in implementing innovation

CONDITIONS:
 Classroom
 Innovative behaviors
 Principles of innovation
 Process of evaluation of organizational innovative practices
 Code of ethics in innovation
 Opportunities and challenges in implementing innovation

• Materials
 USB
 Evaluation/assessment form

 Workplace
 PPE
 OHS personal records
 Health record
50
METHODOLOGY:

ASSESSMENT METHOD:
 Interview
 Case analysis
LO3. IMPLEMENT INNOVATIVE WAYS IN THE CONDUCT OF USUAL WORKPLACE
PRACTICES
1. Innovative behaviors in the workplace are performed

2. Innovative climate in the workplace is maintained
3. Adoption or modification of new ideas relevant to the organizational needs is
achieved
CONTENTS:
 Innovative behaviors
 Nine dimensions of innovative climate
 Techniques in implementing innovative change in the workplace
 Risk management techniques and control systems
 Impact evaluation on changes
 Developing action plan
 Strategies and techniques in managing changes in the workplace

CONDITIONS:
 Classroom
 Innovative behaviors
 Nine dimensions of innovative climate
 Techniques in implementing innovative change in the workplace
 Risk management techniques and control systems
 Impact evaluation on changes
 Developing action plan
 Strategies and techniques in managing changes in the workplace


• Materials
 USB
 Impact evaluation/assessment form
 PPE
 OHS personal records
52
 Health record
METHODOLOGY:

ASSESSMENT METHOD:
 Interview
 Case analysis
UNIT OF COMPETENCY : MANAGE AND EVALUATE USAGE OF INFORMATION
MODULE TITLE : MANAGING AND EVALUATING USAGE OF

INFORMATION
to support .
LO1. Review information needs and sources.
LO2. Collect and analyze information
LO3. Use management information systems
LO4. Report and disseminate analyzed information.
54
LO1. REVIEW INFORMATION NEEDS AND SOURCES
1. The information needs of individuals/teams are determined and the sources are
identified.
2. Information held by the organization is reviewed to determine suitability and
accessibility.
3. Plans are prepared to obtain information that is not available or accessible within the
organization.
CONTENTS
 Types of information
 Information gathering
 Sources of information
 Analysis techniques
 Display techniques
 Evaluation of information
 Information storage requirements and methods
 Reporting procedures in the organization
 Plans preparation to obtain information

CONDITIONS:
 Classroom
 Types of information
 Information gathering
 Sources of information
 Analysis techniques
 Display techniques
 Evaluation of information
 Information storage requirements and methods
 Reporting procedures in the organization
 Plans preparation to obtain information


• Materials
 USB
 Review form
 Evaluation form
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
 Interview
 Simulation
56
LO2. COLLECT AND ANALYZE INFORMATION
1. Collection of information is interpreted timely and relevant to the needs of

individuals/teams.
2. Information is collected in formal suitable for analysis, interpretation and
dissemination.
3. Information is analyzed to identify relevant trends and developments in terms of
the needs for which is acquired.
CONTENTS
 Collection techniques/Information gathering
 Collection methods
 Media literacy
 Reporting format
CONDITIONS:
 Classroom
 Collection techniques/Information gathering
 Collection methods
 Media literacy
 Reporting format

• Materials
 USB
 Review form
 Evaluation form
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
 Interview
 Simulation
58
LO3. USE MANAGEMENT INFORMATION SYSTEMS
1. Management information systems are used to store and retrieve data for decision
making.
2. Technology available in the work area/ organisation is used to manage information.
3. Recommendations for improving the information system are submitted to designated
persons/ groups.
CONTENTS
 Management information systems and its components

 Media literacy
CONDITIONS:
 Classroom
 Management information systems and its components
 Media literacy

• Materials
 USB
 Evaluation form
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
 Interview
 Simulation
60
LO4. REPORT AND DISSEMINATE ANALYZED INFORMATION
1. The results of information gathering, analysis and synthesis are reported

within specified time frames and to the standard defined by the organization.
2. The results of information gathering, analysis and synthesis are reported so
they can be inputs to policy development and organization decision making.
3. Information which is gathered is disseminated to appropriate personnel within
the specified timeframe
CONTENTS
 Management information systems and its components

 Recording procedures.
 Media literacy
CONDITIONS:
 Classroom
 Management information systems and its components
 Media literacy
 Statistical tools
 Mathematical tools
• Materials
 USB
 Evaluation form
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
 Interview
 Simulation
62
UNIT OF COMPETENCY : LEAD IN IMPROVEMENT OF OCCUPATIONAL SAFETY
AND HEALTH (OSH) PROGRAMS, POLICIES AND
PROCEDURES
MODULE TITLE : LEADING IN INPROVEMENT OF OCCUPATIONAL AND

HEALTH (OSH) PROGRAMS, POLICIES AND
PROCEDURES
to assess Occupational Safety and Health (OSH) practices
and programs, recommend OSH program improvement
initiatives, and implement recommended improvements on
Occupational Safety and Health (OSH) Programs,
Procedures and Policies.
Procedures and Policies
LO1. Assess Occupational Safety and Health (OSH) practices and programs.
LO2. Recommend OSH program improvement initiatives
LO3. Implement recommended improvements on Occupational Safety and Health (OSH)

Programs, Procedures and Policies.
LO1. ASSESS OCCUPATIONAL SAFETY AND HEALTH (OSH) PRACTICES AND
PROGRAMS
1. OSH practices and programs are reviewed based on workplace policies and
procedures
2. Appropriate personnel or OSH reference guides are consulted for proper guidance
based on workplace policies and procedures
3. Current practices and programs are evaluated based on acceptable level of
OSH work standards
CONTENTS
 OSH practices and programs

 OSH reference guides
 OSH work standards
 Workplace policies and procedures
 Evaluation standards
CONDITIONS:
 Classroom
 OSH practices and programs
 OSH reference guides
 OSH work standards
 Workplace policies and procedures
 Evaluation standards

 PPE
 First-Aid kit
• Materials
 USB
 OSH personal records
 Health records
64
 Review form
 Evaluation form
METHODOLOGY:

ASSESSMENT METHOD:
 Portfolio assessment
 Interview
 Case study/situation
 Observation/Demonstration and oral questioning
LO2. RECOMMEND OSH PROGRAM IMPROVEMENT INITIATIVES
1. OSH work improvement initiatives are identified that are relevant with the
workplace scenario
2. OSH program improvement plans are organized based on workplace policies and
procedures
3. OSH program improvement plans are presented based on workplace policies and
procedures
CONTENTS
 Media literacy
 Reporting format
CONDITIONS:
 Classroom
 Media literacy
 Reporting format
66

• Materials
 USB
 Review form
 Evaluation form
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
 Interview
 Simulation
LO3. IMPLEMENT RECOMMENDED IMPROVEMENTS ON OCCUPATIONAL SAFETY
AND HEALTH (OSH) PROGRAMS, PROCEDURES AND POLICIES
1. Approved improvements on OSH work improvement initiatives are communicated

2. Concern personnel are guided in accordance with workplace policies and
procedures
3. Implementation of the approved OSH initiatives are monitored in accordance with
workplace policies and procedures
4. Implementation of approved OSH initiatives are evaluated based on workplace
CONTENTS
 OSH programs, procedures and policies

 OSH workplace policies and procedures
 Coaching concepts/skills
 OSH work improvement initiatives
 Supervisory concepts/skills
 Auditing skills
 Media literacy
 First-aid
 Safety practices
CONDITIONS:
 Classroom
 OSH programs, procedures and policies
 OSH workplace policies and procedures
 Coaching concepts/skills
 OSH work improvement initiatives
 Supervisory concepts/skills
 Monitoring skills
 Evaluation skills
 Auditing skills
 Media literacy
 First-aid
 Safety practices

68
 PPE
 First-aid kit
• Materials
 USB
 Evaluation form
 Monitoring form
METHODOLOGY:

ASSESSMENT METHOD:
 Interview
 Case study/situation
 Observation/Demonstration and oral questioning
UNIT OF COMPETENCY : LEAD TOWARDS IMPROVEMENT OF ENVIRONMENTAL
WORK PROGRAMS, POLICIES AND PROCEDURES
MODULE TITLE : LEADING TOWARDS IMPROVEMENT OF

ENVIRONMENTAL WORK PROGRAMS, POLICIES AND
PROCEDURES
in assessing environmental work practices and standards,
recommending environmental work improvement initiatives
and implementing recommended environmental
improvements.
LO1. Assess environmental work practices and programs.
LO2. Recommend environmental program improvements initiatives.
LO3. Implement recommended improvements on environmental programs, procedures

and policies.
70
LO1. ASSESS ENVIRONMENTAL WORK PRACTICES AND PROGRAMS
1. Environmental practices and programs are reviewed based on workplace policies

and procedures
2. Appropriate personnel or environmental reference guides are consulted for proper
guidance based on workplace policies and procedures
3. Current practices and programs are evaluated based on acceptable level of
environmental work standards
CONTENTS
 Environmental practices and programs

 RA 9003 – Philippine Solid Waste Management Act
 RA 9275 – Philippine Clean Water Act 2004
 RA 8749 – Philippine Clean Air Act of 1999
 RA 6969 – Toxic Substances, hazardous and Nuclear Waste Control Act
 Utilization of Energy, Water, Fuel
 Chemical Application
 Equipment Operation
 Dewatering and Discharging
 Surface Disturbance
 Periodic Inspection
 Environmental reference guides
 Air Emission and Ambient Air Quality Guidelines
 Energy Conservation Guidelines
 Wastewater and Ambient Water Quality Guidelines
 Water Conservation Guidelines
 Noise
 Contaminated Land
 Cultural Conservation Guides
 Environmental experts
 Energy and Healthy habits
 Observation skills
 Training delivery skills

CONDITIONS:
 Classroom
 Environmental practices and programs
 Utilization of Energy, Water, Fuel
 Chemical Application
 Equipment Operation
 Dewatering and Discharging
 Surface Disturbance
 Periodic Inspection
 Environmental reference guides
 Air Emission and Ambient Air Quality Guidelines
 Energy Conservation Guidelines
 Wastewater and Ambient Water Quality Guidelines
 Water Conservation Guidelines
 Noise
 Contaminated Land
 Cultural Conservation Guides
 Environmental experts
 Energy and Healthy habits
 PPE
 First-Aid kit
• Materials
 USB
 Inspection form
 Equipment operation form
 Assessment form
72
METHODOLOGY:

ASSESSMENT METHOD:
 Written test/Oral examination

 Interview/Third party reports
 Simulation/Role play
 Case studies
LO2. RECOMMEND ENVIRONMENTAL PROGRAM IMPROVEMENT INITIATIVES
1. Environment practices opportunities are Identified that are relevant with the
workplace scenario
2. Environmental program improvement plans are organized based on workplace
policies and procedures*
3. Environmental program improvement plans are presented based on workplace
CONTENTS
 Environmental practices and standards

 Mitigation requirements
 Environmental program improvement plans
 Financial literacy

CONDITIONS:
 Classroom
 Environmental practices and standards
 Mitigation requirements
 Environmental program improvement plans

 PPE
 First-Aid kit
• Materials
 USB
74
METHODOLOGY:

ASSESSMENT METHOD:

 Case studies
LO3. IMPLEMENT RECOMMENDED IMPROVEMENTS ON ENVIRONMENTAL
PROGRAMS, POLICIES AND PROCEDURES
1. Approved improvements on environmental work program initiatives are promoted

2. Implementation of the approved environmental initiatives are monitored in
accordance with workplace policies and procedures
3. Implementation of approved environmental initiatives are evaluated based on
workplace policies and procedures
CONTENTS
 Environmental work program initiatives

 Low Energy Lighting
 Water Reduction initiatives
 Holding Employee Awareness event
 Recycling Waste Materials
 Unplugging power converters overnight
 Tree-Planting
 Wildlife conservation
 Communication strategies
 Problem solving skills
 Inspection and Monitoring techniques

CONDITIONS:
 Classroom
 Environmental work program initiatives
 Low Energy Lighting
 Water Reduction initiatives
 Holding Employee Awareness event
 Recycling Waste Materials
 Unplugging power converters overnight
 Tree-Planting
 Wildlife conservation
 Communication strategies
76
 Problem solving skills
 Inspection and Monitoring techniques

 PPE
 First-Aid kit
• Materials
 USB
 Inspection report/form
 Monitoring report/form
METHODOLOGY:

ASSESSMENT METHOD:

 Case studies
UNIT OF COMPETENCY : SUSTAIN ENTREPRENEURIAL SKILLS
MODULE TITLE : SUSTAINING ENTREPRENEURIAL SKILLS
MODULE DESCRIPTOR : This unit covers the outcomes required to update and
continue one’s professional development along
entrepreneurship, including applying such growth in skills
toward expanding the enterprise and developing its work
force.
LO1. Enhance one’s business skills.
LO2. Manage entrepreneurial practices.
LO3. Expand markets and clientele.
78
LO1. ENHANCE ONE’S BUSINESS SKILLS
1. Entrepreneurial skills development needs are identified and responded to promptly.

2. Market trends are monitored, anticipated and taken advantage of where feasible.
3. New technologies, products and processes are included/utilized where
advantageous to the enterprise.
4. Constant dialog/linkages with other entrepreneurs/peers and stakeholders are
maintained
5. Circulation and participation in business fora, meetings, conventions and exhibits are
maintained.
CONTENTS
 Business models
 Types of business
 Categories of business
 Business internal controls
 Market trends
 Relevant national and local legislation and regulations
 Basic concepts of QA and QC
 Basic bookkeeping
 Customer relations
 Strategic management – building competitive advantage
 People Management
 Operation management

CONDITIONS:
 Classroom
 Business models
 Types of business
 Categories of business
 Business internal controls
 Market trends
 Relevant national and local legislation and regulations
 Basic concepts of QA and QC
 Financial Management, Basic bookkeeping
 People Management, Customer relations
 Operation management
 Strategic management – building competitive advantage

• Materials
 USB
 Internal control checklist
 Ledger
 Columnar notebook,pad
 Financial statements (IS, CS, BS)
 Monitoring report
 Cash Memo: .
 Invoice and Bill:
 Receipt: ...
 Pay in Slip: ...
 Cheque: ...
 Debit Note: ...
 Credit Note: ...
 Vouchers:
METHODOLOGY:

ASSESSMENT METHOD:
 Written report
 Demonstration/observation with oral questioning
 Portfolio assessment with interview
80
LO2. MANAGE ENTREPRENEURIAL PRACTICES
1. Ideas and comments for improvements are sought from workers and clients.
2. Staff/workers are encouraged and supported in their skills development and
enhancement.
3. A culture of continuous improvement is fostered within the enterprise.
4. Innovations on the existing lines of products and services are encouraged
CONTENTS
 Marketing management
 Business proposal/Feasibility study
 Business ethics
 Media literacy
 Quality management
 Systems theory – feedback system
CONDITIONS:
 Classroom
 Marketing management
 Business proposal/Feasibility study
 Business ethics
 Media literacy
 Quality management
 Systems theory – feedback system


• Materials
 USB
 Posters
 Tarpaulins
 Flyers
 Feedback form
 Quality contro/ form/report
 Format for business proposal/feasibility study
METHODOLOGY:

ASSESSMENT METHOD:
 Written report
82
LO3. EXPAND MARKETS AND CLIENTELE
1. Enterprise is built up and sustained through judicious control of cash flows.

2. Profitability of enterprise is ensured though appropriate internal controls.
3. Unnecessary or lower-priority expenses and purchases are avoided.
4. New markets and clients are identified based on current market trends
CONTENTS
 Financial management
 Financial analysis
 Business internal controls
 Business plans
 Marketing management

CONDITIONS:
 Classroom
 Financial management
 Financial analysis
 Business internal controls
 Business plans
 Marketing management

 Financial tools
 Comparative Statement or Comparative Financial and Operating Statements.
 Common Size Statements.
 Trend Ratios or Trend Analysis.
 Average Analysis.
 Statement of Changes in Working Capital.
 Fund Flow Analysis.
 Cash Flow Analysis.
 Ratio Analysis.

• Materials
 USB
 Financial statements – IS, CS, BS
METHODOLOGY:

ASSESSMENT METHOD:
 Written report
84
COMMON COMPETENCIES
UNIT OF COMPETENCY : PROVIDE QUALITY CUSTOMER SERVICE
MODULE TITLE : PROVIDING QUALITY CUSTOMER SERVICE
MODULE DESCRIPTION : This module covers the knowledge, skill and attitudes
required to provide effective and efficient services to the
clients of the microfinance industry.
Upon completion of the module the trainees/student should be able to:
LO1. Update knowledge of products and services
LO2. Assess needs of new and existing clients
LO3. Conduct client satisfaction survey
86
LO1. UPDATE KNOWLEDGE OF PRODUCTS AND SERVICES
1. Products and/or services to be marketed are identified, familiarized with and fully
understood
2. Information on programs is accessed
3. Knowledge on products, services and programs are updated
4. Additional information on products, services and programs are prepared
CONTENT:
 Types of product/services and programs

 Types of clients, its nature, motivations, expectations and needs
 Methods of identifying customer needs
 Marketing practices and promotional strategies
 Organizations’ vision, mission and values
 Listing of materials as per company standards.
 Effective oral communication skills
 Listening skills
 Motivational skills
 Interpersonal skills
 Data gathering skills
 Creative skills
 Ethical standards
CONDITION:
Students/trainees must be provided with the following:
• Actual or simulated workplace

• Learning materials/reference manuals/books:
 Profile of company/business/organization
 Products/services and programs
 Marketing
 Marketing skills
 Customer service skills
 Effective communication literacy
 Creative skills
 Computer literacy
 Financial literacy
 Non-financial services
 Information gathering technique

 Survey/data gathering instrument

87
• Materials
 USB
METHODOLOGY:

ASSESSMENT METHOD:
 Written Test
 Practical Demonstration with questioning (scheduled face-to face)
 Oral questioning
88
LO2. ASSESS NEEDS OF NEW AND EXISTING CLIENTS
1. Active listening is used to gather information from clients

2. Provided clients with courteous and professional treatment throughout the interaction
using interactive communication
3. Inquiries, concerns and comments are responded to promptly and accurately in
accordance with organization’s policies
4. Recorded all the gathered information given by the clients
5. Identified related or applicable needs of clients based on the products/services and
program being offered
6. Orientation on products/services, program and policies are conducted
CONTENT:
 Ethics of information gathering

 Effective questioning
 Probing technique
 Organizations’ structure and policies
 Customer service management
 Types of clients, its nature, motivation, expectations and needs
 Marketing
 Marketing skills
 Customer service skills
 Information gathering skills
 Product/services/policies orientation procedures
CONDITIONS:
 Actual or simulated workplace

 Profile of company/business/organization
 Types of clients
 Design of clients satisfaction survey instrument
 Procedure in administering survey instrument
 Process of satisfaction survey data
 Products/services and programs
 Marketing
 Creative skills
89
 Conflict management
 Tools/Equipment :
 Sample of survey/data gathering instrument
 Materials
 USB
 Sample of organizational structure
 Recording instrument
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
90
LO3. CONDUCT CLIENT SATISAFACTION SURVEY
ASSESSMENT CRITERIA
1. Client satisfaction survey is administered.

2. Survey results are collated and analyzed Positive and negative results are defined
3. Negative feedbacks are well addressed immediately through appropriate
communication strategies.
CONTENT:
 Types of feedback mechanism.

 Procedures in designing client’s satisfaction survey
 Procedures in administering client’s satisfaction survey.
 Procedures in collating and analysis of survey results
 Company policies in handling confidential information.
 Marketing
 Marketing skills
 Customer service skills
 Effective communication literacy
 Creative skills
 Computer literacy

CONDITIONS:

 Client’s satisfaction survey
 Positive and feedback results
 Marketing
 Creative skills
 Communication strategies
 Company standards in protection clients’ information

91
 Sample of survey/data gathering instrument
 Materials
 USB
 Client’s satisfaction survey form
 Client’s satisfaction survey result form
 Positive feedback form
 Negative feedback form
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
92
UNIT OF COMPETENCY : COMPLY WITH QUALITY AND ETHICAL STANDARDS
MODULE TITLE : COMPLYING WITH QUALITY AND ETHICAL

STANDARDS
MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes
needed to apply quality and ethical standards in the
workplace. The unit also includes the application of relevant
safety procedures and regulations, organization procedures,
client and industry requirements..
LO1. Assess quality of received materials
LO2. Assess own work/output.
LO3. Submit oneself to third party assessment.
LO4. Engage in quality improvement.
93
LO1. ASSESS QUALITY OF RECEIVED MATERIALS
1. Work instruction is obtained and carried out in accordance with standard operating
procedures
2. Received materials are checked against workplace standards and specifications
3. Defective materials are identified, reported and isolated
4. Defective materials are repaired/replaced in accordance with workplace procedures
5. Defects and any identified causes are recorded and/or reported to the concerned
personnel in accordance with workplace procedures
CONTENT:

 Products/services/programs
 Operational standards and procedures
 Quality checking procedures
 Workplace procedures
 OHS procedures
 Characteristics of hardware, software and materials in quality service
 Procedures in identifying defects/irregularities
 Procedures in reporting defects/irregularities
 Quality improvement process
 Quality awareness
 Values orientation
 Data analysis skills
 Comprehension skills
 Organizing skills
CONDITIONS:

 SOP in work instruction
 SOP in checking and receiving materials
 SOP in identifying, reporting and isolating defective materials
 SOP in recording/reporting of defects and its causes to concerned
personnel
 Software/hardware defects
 Company/organization’s profile
 Organizations’ policies and procedures
 Hiring process
 Duties and responsibilities of an employee
 Product/services/programs
 SOP in QA
94
 SOP in OHS
 SOP in characterizing hardware, software, materials used in rendering
quality service
 Data analysis skills
 Organizing skills
 Education and training
 Hardware
 Office equipment
 Audio/video presentations
 Materials
 USB
 Flyers, flipcharts, signages, tarpaulin
 Work orders
 Standard form
 PowerPoint presentation materials
 Documentation
 Software
 Documentations
 Holy scriptures
 Materials receiving form
 Materials checking requisition form
METHODOLOGY:

ASSESSMENT METHOD:
 Written test

95
LO2. ASSESS OWN WORK/OUTPUT
ASSESSMENT CRITERIA
1. Documentation relative to quality within the company is identified and used

2. Completed work is checked against workplace standards
3. Defects are identified and corrected in accordance with the company quality
standards
CONTENTS
 Identifying and reporting of defects/irregularities
 Company quality standards
 Quality improvement processes
 Quality checking procedures
 Quality assurance
 Analysis skills

CONDITIONS:

 SOP on quality standards on the following:
 Materials
 Software
 Office supplies
 Office facilities
 Office equipment
 Office standard forms
 Work processes
 Customer service
 Products and services
 Work outputs
 Communication process
 Ethical and professional ethics
 Training program design and delivery
 Value added services/product innovations
 Organization’s policies and procedures manual
 SOP in quality improvement process
 SOP in quality checking
96
 Hardware
 Office equipment/facilities
 Electronic documentations e.g website
 Materials
 Software
 Office supplies
 USB
 Quality checklist
 Monitoring feedback sheet
 Loan application form
 CCI/BI
 Cash flows
 Loan utilization checks
 Client exits/withdrawals
 Work/Job Order,
 Client Feedback Notice,
 Material Requisition Form,
 Performance Appraisal Report,
 Training Evaluation Forms
 Financial Statements,
 Operational Assessments/Highlights and Plans,
 Cash Position Reports
 Minutes of meetings (Board, Branch, Department/Units/Groups)
 Special orders, memorandums, notices, announcements
 Employee movements (promotion, demotion, discharge, termination, suspension)
 Linkages such as Loan Verification, SSS and Philhealth dues
 Files/Employees’ Profile
METHODOLOGY:

97
ASSESSMENT METHOD:
 Written test
 Role play
98
LO3. SUBMIT ONESELF TO THIRD PARTY ASSESSMENT
ASSESSMENT CRITERIA
1. Information on the quality and other indicators of performance are recorded in

accordance with workplace procedures
2. In cases of deviations from specific quality standards, causes are documented
and reported in accordance with the workplace’s standards operating
procedures
3. In cases of objections/disagreements, reasons are expressed thru written
documentation
4. Settlements are sought in accordance with company policies
CONTENTS

 Product/services/programs
 Standard operating procedures
 Documentation and reporting
 Specific quality standards
 Performance indicators
 Causes of quality defects/deviations
 Analysis skills
 Company policies on settlement/dispute
CONDITIONS:

 Organizations’ vision, mission and values
 Work procedures
 Customer service
 Product, services and programs
 Specific quality standards and other performance indicators
 Cases of deviations
 Documentation, reporting and recording
 Company policies on settlements/disputes
99
 LCD with projector
 Materials
 Software
 Office supplies
 USB
 Written documentation
 Monitoring feedback sheet
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
 Role play
 Case study
100
LO4. ENGAGE IN QUALITY IMPROVEMENT
ASSESSMENT CRITERIA
1. Process improvement procedures are participated in relative to workplace

assignment
2. Work is carried out in accordance with process improvement procedures
3. Services are delivered in accordance with ethical standards
4. Quality service is monitored to ensure client satisfaction
5. Client’s needs are assessed through conduct of researches, focus group
discussions, and satisfaction surveys/interviews
6. Trainings, orientations, and exposures are rendered to ensure their
understanding/ familiarization on products, services and programs
CONTENTS
 Process improvement procedures

 Quality service
 Occupational health and safety procedures
 Product/services/programs
 Standard operating procedures
 Documentation and reporting
 Specific quality standards
 Performance indicators
 Causes of quality defects/deviations
 Analysis skills
 Company policies on settlement/dispute
CONDITIONS:

 External clients
 Internal clients
 Operational standards and procedures
 Quality checking procedures
 OHS procedures
 Process improvement procedures
 Products/services/programs
 Characteristics of hardware and software
101
 Ethical standards
 LCD with projector
 Materials
 Software
 Office supplies
 USB
 Satisfaction survey/interview instrument
 Assessment form
METHODOLOGY:

102
UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS
MODULE TITLE : PERFORMING COMPUTER OPERATIONS
MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes
needed to perform computer operations which include
encoding, accessing, decoding, transferring and storing data
and information using the appropriate hardware and
software.
LO1. Plan and prepare assigned task.
LO2. Encode data.
LO3. Access information
LO4. Produce data
LO5. Use the internet to access the information.
LO6. Maintain computer equipment and systems.
103
LO1. PLAN AND PREPARE FOR ASSIGNED TASK
1. Tasks are determined according to required output

2. Appropriate hardware and software are selected
3. OHS standards are complied with appropriate guidelines and procedures are
identified
4. Required data security guidelines are determined
CONTENTS:
 Computer hardware, its parts and uses

 Computer software, its parts and uses
 Categories of storage devices and memories
 Types and uses of software applications
 Intellectual property rights
 Computer virus information, detection and elimination
 OHS principles and practices
 Guidelines on work details
 Computer operation
 Basic maintenance/troubleshooting on software/hardware
CONDITIONS:

 Learning materials/reference manuals/books on the ff:
 Computer, its uses and peripherals
 Software applications
 Maintenance and troubleshooting on hardware/software
 Hardware
 Computer set-up
 Network systems
 Communication equipment
 Printer and scanner
 Built-in cameras
 Multimedia projector
 Software
 Microsoft Office applications
 Database applications
 Web browser
104
 Client specific software
 Multimedia projector
 Built-in cameras
 Printer and scanner
 Communication equipment
 Materials
 Maintenance report
 Office supplies
 USB
 PPE
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
105
LO2. ENCODE DATA
1. Accuracy of data/information is validated
2. Data are encoded using appropriate application
3. Information is saved in storage devices according to requirements
4. Work is performed within OHS guidelines
CONTENTS:
 Computer, its uses, parts and applications
 Computer hardware
 Computer software
 OSHC work guidelines
 Computer maintenance/troubleshooting guidelines
 Effective communication skills
CONDITIONS:
 Actual or simulated workplace/
 Classroom for discussion
o Storage devices 9diskettes, zip disks, local and remote hard disk drives,
optical drives, USB)
o Kinds of manuals:
o Manufacturer's specification manual
o Repair manual
o Maintenance procedure manual
o Periodic maintenance manual
o OHS guidelines (types of equipment, ergonomic furniture, radiation barrier for
monitors, sitting posture, lifting posture)
 Maintenance schedule forms
 Handouts/instructional materials
 Maintenance materials, tools and equipment
 Cleaning materials
 Computer parts
 PPE
METHODOLOGY:

106
107
ASSESSMENT METHOD:
 Written test
108
LO3. ACCESS INFORMATION
1. Appropriate application is selected based on job requirements

2. Proper use of navigation keys and icons is observed
3. Proper use of computer and other peripherals is observed
CONTENTS:
 Appropriate applications
 Navigations keys and icons
 Computer and peripherals
 Computer, its uses, parts and applications
 Computer hardware
 Computer software
 OSHC work guidelines
 Quality assurance
 Computer maintenance/troubleshooting guidelines
 Effective communication skills

CONDITIONS:

 Classroom
 Storage devices (diskettes, zip disks, local and remote hard disk drives, optical
drives, USB)
 Kinds of manuals:
 Manufacturer's specification manual
 Repair manual
 Maintenance procedure manual
 Periodic maintenance manual
 OHS guidelines (types of equipment, ergonomic furniture, radiation barrier for
 Handouts/instructional materials
 Computer parts
 PPE
 Forms
o Requisition slip
109
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
110
LO4. PRODUCE DATA
1. Processed data using appropriate applications by authorized personnel

2. Data are printed according to standard operating procedures
3. Data are analyzed
4. Files and data are transferred according to standard operating procedures
5. Files and data are securely stored.
CONTENTS:
 Types of data
 Appropriate applications used
 SOP in printing data
 Different types of symbols.
 Analysis of data
 SOP on files transfer
 Storing data.

CONDITIONS:
 Classroom
o SOP in printing data
o SOP in file transfer
o Storing data
o Types of data
o Manufacturer's specification manual
o Repair manual
o Maintenance procedure manual
o Periodic maintenance manual
o OHS guidelines (types of equipment, ergonomic furniture, radiation barrier for
o Instruction materials
 Computer parts
 PPE
 Forms
 Effective communication
METHODOLOGY:
111
ASSESSMENT METHOD:
 Written test
112
LO5. USE THE INTERNET TO ACCESS INFORMATION
1. Required information is identified

2. Appropriate browser and search engine are used in accordance with the
organization’s standards and procedures
3. Relevant links are utilized to access
CONTENTS:
 SOP on appropriate browser and search engine used

 Relevant links
 Fundamentals of Computer
 Computer system
 Computer operating system
 Internet browsing
 Sentence construction
CONDITIONS:
 Classroom for discussion
o SOP on appropriate browser and search engine used
o Relevant links
o Fundamentals of Computer
o Computer system
o Computer operating system
o Internet browsing
o Sentence construction
o Analytical skills
 Instructional materials
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
113
114
LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS
1. Procedures for system security such as virus check, data back-up, and
system defragmentation are implemented
2. Appropriate basic equipment maintenance procedures and Management
Information System requirements are implemented
CONTENTS:
 SOP on systems security e.g. virus check, data back-up and system
defragmentation
 Basic equipment maintenance procedures
 Management information system
 Basic fundamentals of computer used
 Categories of storage device and memories
 Types and uses of software
 Maintenance and troubleshooting of computer
 Organizations’ guidelines
 Tasking
CONDITIONS:
 Classroom for discussion.
 SOP on systems security
 Management information system
 Basic equipment maintenance and procedures
 Fundamentals of Computer
 Computer system
 Computer encoding
 Internet browsing/networking
 Instructional materials
115
METHODOLOGY:

ASSESSMENT METHOD:
 Written test
116
CORE COMPETENCIES
117
UNIT OF COMPETENCY : IMPLEMENT MARKET DESIGN AND PLAN
MODULE TITLE : IMPLEMENTING MARKET DESIGN AND PLAN
NOMINAL DURATION : 30 hours (plus 80 hours S.I.L.)
MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes
required to enforce compliance of city ordinances and
market policies, supervise installation of market design
and plan and documentation.
LO1. Enforce compliance of city ordinances and market policies
LO2. Supervise installation of market design and plan
LO3. Supervise documentation.
118
LO1. ENFORCE COMPLIANCE OF CITY ORDINANCES AND MARKET
POLICIES
1. City ordinances and market policies are secured from authority

2. City ordinances and market policies are analyzed and interpreted following
industry standards
3. Administration of city ordinances and market policies are carried out
following established practices.
CONTENTS:
 City ordinances
 Market policies
 Communication skills
 Effective management practices
 Supervisory skills
CONDITION:
The students must be provided with:
 ACTUAL OR SIMULATED WORKPLACE

 COMPUTER WITH INTERNET
 DOCUMENTS
 business profile
 lease of contract
 transfer of rights
 business permit/mayor’s permit
 health certificate
 REFERENCE MANUALS
 PPE
 FIRST AID KIT
METHODOLOGY:

119
ASSESSMENT METHOD:
 Written examination
 Demonstration/Direct observation with questioning (scheduled face-to
face)
 Case study
120
LO2. SUPERVISE INSTALLATION OF MARKET DESIGN AND PLAN
1. Market design and plan is secured from authority

2. Market design and plan are interpreted according to industry standards
3. Compliance of design and plan is assured following approved regulations
CONTENTS:
 Understanding of Market plan;

 Interpretation of Market design;
 Channels of Approving authority
 Environmental laws and regulations;
 City ordinances
CONDITION:

 Computer with internet
 Market/building plan/design
 Reference manuals
 PPEs
 First aid kit
METHODOLOGY:
• Lecture/discussion (Face-to-face or online)

• Online/distance learning
• Demonstration / (virtual Instruction)
• Hands-on experience (scheduled face-to face)
ASSESSMENT METHOD:
• Written examination
• Demonstration/Direct observation with questioning (scheduled face-to face)
• Case study
121
LO3. SUPERVISE DOCUMENTATION
1. Documentation is imposed following industry requirements

2. Collection of documents is supervised according to workplace
requirements
3. Report is prepared following industry standards
4. Report is submitted to immediate superior
5. Recordkeeping is implemented following workplace requirement
CONTENTS:
 City ordinances;
 Market laws;
 Reporting authority
 Recordkeeping procedures
 Report preparation
 Work related documentation procedure/process
 Supervisory skills;
 Analytical skills.
CONDITION:

 Manuals on the following:
 Recordkeeping;
 Preparing reports;
 Documentation per industry requirements.
 Duties and responsibilities of supervisor.
METHODOLOGY:

122
ASSESSMENT METHOD:
 Written
UNIT OF COMPETENCY : OPERATE AND MAINTAIN MARKET AND

MARKET ACTIVITIES
MODULE TITLE : OPERATING AND MAINTAINING MARKET

AND MARKET ACTIVITIES
NOMINAL DURATION : 40 hours (plus 80 hours S.I.L.)
MODULE DESCRIPTION : This unit covers the knowledge, skills and

attitudes required to implement protection
and security measures in a market, direct
repair and maintenance of market place,
employ quality control, evaluate market
activities and apply value adding to
products. .
LO1. Implement protection and security measures in market place
LO2. Direct repair and maintenance of market place
LO3. Employ quality control
LO4. Evaluate market and market activities.
LO5. Apply value adding to products and services.
123
LO1. IMPLEMENT PROTECTION AND SECURITY MEASURES IN MARKET
PLACE
1. Safety practices are promoted following industry standard.

2. Safety of life and property within the market is ensured following workplace
practice
3. Coordination with proper authorities is conducted following industry procedure
4. Cases and issues are endorsed to proper authorities following workplace
protocol
5. Feedback are obtained from the authority for tracking purposes.
CONTENTS:
 City laws and market policies

 OHSC laws and regulations
 Workplace practices
 Workplace protocol on handling cases and issues
 Proper authorities
 Feedback skills
CONDITION:

 Safety of life and property
 Safety practices in the workplace
 Industry procedure in coordinating with proper authorities
 Feedback for tracking purposes.
 Reporting procedures.
 PPE
124
 FIRST AID KIT
METHODOLOGY:
• Lecture/discussion (Face-to-face or online)

• Online/distance learning
• Demonstration / (virtual Instruction)
• Hands-on experience (scheduled face-to face)
ASSESSMENT METHOD:
• Written examination
• Demonstration/Direct observation with questioning (scheduled face-to face)
• Case study
125
LO2. DIRECT REPAIR AND MAINTENANCE
1. SAFETY PRACTICES ARE PROMOTED FOLLOWING INDUSTRY STANDARD.
2. SAFETY OF LIFE AND PROPERTY WITHIN THE MARKET IS ENSURED

FOLLOWING WORKPLACE PRACTICE
3. COORDINATION WITH PROPER AUTHORITIES IS CONDUCTED FOLLOWING

INDUSTRY PROCEDURE
4. CASES AND ISSUES ARE ENDORSED TO PROPER AUTHORITIES FOLLOWING

WORKPLACE PROTOCOL
5. FEEDBACK ARE OBTAINED FROM THE AUTHORITY FOR TRACKING

PURPOSES.
CONTENTS:
 MARKET FACILITY INSPECTION PROCEDURES

 MANNER OF REPORTING FOR IRREGULARITIES AND BREAKDOWN
 BUILDING CODE
 ELECTRICAL CODE
 PROPER AUTHORITIES
 COMMUNICATION SKILLS
 SUPERVISORY SKILLS
 ANALYTICAL SKILLS
 MONITORING PROCEDURES
CONDITION:

 REFERENCE MANUALS FOR:
 buidling code
 electrical code
 SAFETY MANUAL
 TOOLS
 inspection
 maintenance
 repair
 REPORTING MANUAL/FORM
 PPE
 FIRST AID KIT
126
METHODOLOGY:
 LECTURE/DISCUSSION (FACE-TO-FACE OR ONLINE)

 ONLINE/DISTANCE LEARNING
 DEMONSTRATION / (VIRTUAL INSTRUCTION)
 HANDS-ON EXPERIENCE (SCHEDULED FACE-TO FACE)
ASSESSMENT METHOD:
 WRITTEN EXAMINATION
 DEMONSTRATION/DIRECT OBSERVATION WITH QUESTIONING (SCHEDULED
FACE-TO FACE)
 CASE STUDY
127
LO3. EMPLOY QUALITY CONTROL
1. Checking of weighing scales is directed following manufacturer’s manual.

2. Cleanliness and sanitation of market and market facilities are imposed based on
laws and ordinances.
3. Product Quality Inspection Are Supervised And Monitored Following Industry
Standard
4. Provision Of Quality Services Are Supervised Following Industry Standard
5. Violations Are Recorded And Reported To Proper Authority
6. Proper Authority Is Coordinated In Accordance With Workplace Protocol
CONTENTS:
 MARKET LAWS AND ORDINACES ON SANITATION

 MARKET FACILITIES;
 DUTIES AND RESPONSIBILITIES
 QUALITY INSPECTION PROCEDURE
 MONITORING OF PRODUCT QUALITY
 KINDS MARKET VIOLATIONS
 PROCEDURES IN THE CONDUCT OF MARKET VIOLATIONS
 REPORTING PROCEDURES OF MARKET VIOLATIONS
 MONITORING PROCEDURES
CONDITIONS:

 REFERENCE MANUALS FOR:
 QUALITY CONTROL
 MARKET VIOLATIONS
 MARKET SANITATION ORDINANCES
 TOOLS
 WEIGHING SCALE
 CLEANING TOOLS

 COLLECTION CONTAINERS
 INSPECTION REPORT/FORM

128
 REPORTING MANUAL/FORM

 PPE
 FIRST AID KIT
METHODOLOGY:
 Lecture/Discussion (Face-To-Face Or Online)

 Online/Distance Learning
 Demonstration / (Virtual Instruction)
 Hands-On Experience (Scheduled Face-To Face)
ASSESSMENT METHOD:
 Written Examination
 Demonstration/Direct Observation With Questioning (Scheduled
Face-To Face)
 Case Study
129
LO4. EVALUATE MARKET AND MARKET ACTIVITIES
1. MONTHLY PERFORMANCE REPORT IS PREPARED FOLLOWING WORKPLACE

REQUIREMENT;
2. GATHERED INFORMATION AND DATA ARE INTERPRETED FOLLOWING WORKPLACE
REQUIREMENT; AND
3. RECOMMENDATION IS PREPARED AND SUBMITTED TO IMMEDIATE SUPERIOR
CONTENTS:
 CITY LAWS AND POLICIES

 PERFORMANCE REPORT
 DATA COLLECTION, ANALYSIS AND INTERPRETATION
 REPORT PREPARATION AND SUBMISSION
CONDITION:

 EQUIPMENT
 COMPUTER WITH INTERNET
 TWO-WAY RADIO
 CELLPHONE
 LCD PROJECTOR
 MATERIALS
 REFERENCE/MANUALS FOR:
 WORKPLACE REQUIREMENT
 CITY LAWS AND MARKET POLICIES
 PREPARATION OF REPORT
 DATA GATHERING
 DATA ANALYS
 INSPECTION REPORT/FORM
 TOOLS

METHODOLOGY:
130
ASSESSMENT METHOD:
FACE-TO FACE)
 CASE STUDY
131
LO5. APPLY VALUE ADDING TO PRODUCTS AND SERVICES
1. TECHNOLOGY IS UTILIZED IN ACCORDANCE WITH WORKPLACE

REQUIREMENT
2. PROCESSING OF FOOD PRODUCTS ARE IMPOSED FOLLOWING WORKPLACE

REQUIREMENT
3. PACKAGING AND LABELLING OF PRODUCTS ARE IMPLEMENTED

FOLLOWING INDUSTRY STANDARD
4. STORING PRODUCTS IS SUPERVISED FOLLOWING PRODUCT REQUIREMENT
5. TOTAL CUSTOMER SERVICES ARE DIRECTED FOLLOWING INDUSTRY

PROCEDURE
CONTENTS:
 USE OF TECHNOLOGY ACCORDING TO WORKPLACE REQUIREMENT

 TYPES OF PRODUCT
 TYPES OF SERVICES
 PROCESS OF FOOD PRODUCTS
 PROPER PACKAGING AND LABELLING PROCEDURES
 PROPER STORING OF FOOD PRODUCTS
 TOTAL CUSTOMER SERVICES
CONDITION:

 EQUIPMENT
 COMPUTER WITH INTERNET
 TWO-WAY RADIO
 CELLPHONE
 LCD PROJECTOR
132
 MATERIALS
 REFERENCE/MANUALS FOR:
O PRODUCT’S PROCESSING
O PRODUCT’S PACKAGING/LABELLING
O STORING AND SAFEKEEPING
O SERVICES
O CITY LAWS AND MARKET POLICIES
 TOOLS
METHODOLOGY:

ASSESSMENT METHOD:
FACE-TO FACE)
 CASE STUDY
133
UNIT OF COMPETENCY : IMPROVE MARKET AND MARKET ACTIVITIES
MODULE TITLE : IMPROVING MARKET AND MARKET

ACTIVITIES
NOMINAL DURATION : 50 HOURS (PLUS 80 HOURS S.I.L.)
MODULE DESCRIPTION : This unit describes the knowledge,

skills and attitude required to
conduct research, formulate
recommendation, conduct pilot run
and implement improvement .
UPON COMPLETION OF THE MODULE THE TRAINEES/STUDENT SHOULD BE ABLE

TO:
LO1. CONDUCT RESEARCH
LO2. FORMULATE RECOMMENDATION ON MARKET IMPROVEMENT
LO3. CONDUCT PILOT RUN
LO4. IMPLEMENT MARKET IMPROVEMENT
134
LO1. CONDUCT RESEARCH
1. DATA FROM THE MARKET STAKEHOLDERS ARE GATHERED FOLLOWING

INDUSTRY PRACTICES
2. THREATS AND OPPORTUNITIES ARE IDENTIFIED FOLLOWING INDUSTRY

PRACTICES
3. RESEARCH ON EMERGING TREND ON MARKET ACTIVITIES IS CONDUCTED

FOLLOWING INDUSTRY PRACTICES
4. COLLECTED DATA AND INFORMATION ARE SYNTHESIZED FOLLOWING

INDUSTRY PRACTICES
CONTENTS:
 DATA GATHERING PROCEDURE

 THREATS AND OPPORTUNITIES
 DATA GATHERING AND ANALYSIS
 EMERGING TREND ON MARKET ACTIVITIES
 FEEDBACK SKILLS
CONDITION:

 NUMBER OF MARKET STALLS
 VIOLATIONS
 CURRENT TRENDS ON MARKET IMPROVEMENTS
 RESEARCH PROCEDURES
135
 DATA GATHERING PROCEDURES
 ANALYSIS ON COLLECTED DATA AND INFORMATION
 PPE
 FIRST AID KIT
METHODOLOGY:

ASSESSMENT METHOD:
 CASE STUDY
136
LO2. FORMULATE RECOMMENDATION ON MARKET IMPROVEMENT
1. SYNTHESIZED DATA ARE ANALYZED FOLLOWING INDUSTRY PRACTICE
2. INNOVATIONS ARE IDENTIFIED FOLLOWING INDUSTRY PRACTICES
3. FEASIBILITY STUDY IS COORDINATED WITH PROPER AUTHORITY FOLLOWING

INDUSTRY STANDARDS
4. PLANS ARE DRAFTED FOR RECOMMENDATION PURPOSES
CONTENTS:
 BUSINESS SUSTAINABILITY
 INNOVATIONS
 PRODUCT BRANDING
 PRODUCT PACKAGING
 NUTRIONAL FACTS AND HEALTH BENEFITS
 REFERENCE MANUAL ON PLANS PREPARATION
 BUSINESS PLAN
 PHYSICAL ARRANGEMENT PLAN
 STRUCTURAL PLAN
 HRD PLAN
 FEASIBILITY STUDY
CONDITION:

137
 PAPER, PEN & PENCIL
 IDENTIFYING INNOVATIONS
 BUSINESS SUSTAINABILITY
 ANALYSIS ON SYNTHESIZED DATA
 DRAFTING PLANS
 FEASIBILITY STUDY
 BUSINESS PLAN
 PHYSICAL ARRANGMENT PLAN
 STRUCUTURAL PLAN
 HRD PLAN

METHODOLOGY:

ASSESSMENT METHOD:
 CASE STUDY
138
LO3. CONDUCT PILOT RUN
1 Innovation are applied based on recommended market plan improvement

2 Pilot run is monitored according established procedures
3 Results are recorded based on the established procedures.
CONTENTS:
 Innovation plan on market improvement
 Procedures of pilot run
 Monitoring procedures
 Recording procedures
 Applying innovation
 Monitoring pilot run
 Recording results
CONDITION:
The students must e provided with:
Monitoring Manual
Monitoring Form/Sheet
Paper, pen, pencil
PPE
 Hard hat
 Safety shoes
 Goggles
 Gloves
 Dust mask
 Working clothes
139
Computer with internet connections
Learning materials, manuals, reference books on
the following:
 Innovation plan
 Pilot run procedures
 Monitoring procedures
 Recording procedures
140
METHODOLOGY:

ASSESSMENT METHOD:
 Written
141
LO4. IMPLEMENT MARKET IMPROVEMENT
1. Innovations are selected based on the need and requirement of the market
activities
2. Innovations are incorporated in the market activities
3. Necessary adjustment in market activities is applied following industry procedure
4. Implementation is monitored following industry procedure
CONTENTS:
 Criteria in selecting effective Innovations

 Implementation and Monitoring procedures
 Recording procedures
 Incorporation of effective innovations
 Application of necessary adjustments
CONDITION:
 Monitoring Manual
 Monitoring Form/Sheet
 Paper, pen, pencil
 PPE
 Hard hat
 Safety shoes
 Goggles
 Gloves
 Dust mask
 Working clothes
 Computer with internet connections
 Learning materials, manuals, reference books on the following:
 Innovations
 Market activities
 Selection procedures
 Incorporation procedures
 Implementation and Monitoring procedures

142
METHODOLOGY:

ASSESSMENT METHOD:
 Written
143
UNIT OF COMPETENCY : ORGANIZE AND MOBILIZE STAKEHOLDERS
MODULE TITLE : ORGANIZING AND MOBILZING STATEKEHOLDERS
MODULE DESCRIPTION : This unit describes the knowledge, skills and attitude
required to conduct training needs analysis, capacitate
human resource development, facilitate availment of
various programs, facilitate establishment of financing
investment.

TO:
LO1. ANALYZE NEEDS OF MARKET STAKEHOLDERS
LO2. CAPACITATE HUMAN RESOURCE DEVELOPMENT
LO3. FACILITATE AVAILMENT OF VARIOUS PROGRAMS
LO4. FACILITATE ESTABLISHMENT OF FINANCING INVESTMENT
144
LO1. ANALYZE NEEDS OF MARKET STAKEHOLDERS
1. Training needs analysis is conducted following industry procedure
2. Survey is conducted to address the needs of stakeholders
3. Assessment is facilitated to identify training needs of stakeholders
4. Training needs are identified according to assessment and survey
CONTENTS:
 Training Needs Analysis

 Survey procedure
 Training on:
 Storage
 Product display
 Financial management
 Business plan
 Feasibility study
 Safety practices
 Disaster prevention
 First-aid and security
 Cultural sensitivity
 Gender sensitivity
 Conduct of assessment
 Facilitation assessment skills
CONDITION:

 Paper, pen, penci
 Reference manuals/learning materials/books:
 TNA
 Conduct of Survey
 Conduct of Assessment
 Training on storage, product display, financial management/literacy, simple business
plan, bookkeeping, feasibility study, safety practices, disaster prevention, first-aid,
security
145
 New policies
 Awareness program
 Induction program
 Training program
 PPE
 Hard hat
 Safety shoes
 Goggles
 Gloves
 Dust mask
 Working clothes
 First aid kit
METHODOLOGY:
 Lecture/discussion (face-to-face or online)

 Demonstration / (virtual instruction)
ASSESSMENT METHOD:
 Observation with oral questioning
 Case study
146
LO2. CAPACITATE HUMAN RESOURCE DEVELOPMENT
1. Training and seminar workshops are organized in accordance with industry

standards
2. HRD plan is utilized in accordance with industry standards
3. Induction training is coordinated with proper authority
4. Mentoring and coaching is provided based on the needs of stakeholder
CONTENTS:
 Training and seminar workshops

 Human Resourced Development Plan
 Induction training
 Mentoring/coaching
 Proper authorities
 Stakeholders
CONDITION:

 Paper, pen & pencil
o Hrd plan
o Training/seminar and workshops
o Mentoring/coaching
METHODOLOGY:

ASSESSMENT METHOD:
147
 Observation with oral questioning
 Role play
 Case study
LO3. FACILITATE AVAILMENT OF VARIOUS PROGRAMS
1. Information and programs are disseminated following industry procedure

2. Preparation and submission of required documents are facilitated following industry
procedure
3. Stakeholders are endorsed to proper authority following industry procedure
CONTENTS:
Procedures of disseminating information and programs

Facilitation skills
Communication skills
Analytical skills
Supervisory skills
CONDITION:
 Monitoring Manual
 Monitoring Form/Sheet
 Documents

 Orientation program
 Awareness program
 Induction training program
 Training program
 Financing investment program
 HRD program
,

METHODOLOGY:

148
ASSESSMENT METHOD:
 Written
LO4. FACILITATE ESTABLISHMENT OF FINANCING INVESTMENT
1. Business plan is utilized in accordance with industry procedure

2. Stakeholders are organized based on the approved needs
3. Formulation of policies and guidelines are directed based industry procedure
4. Execution of policies and guidelines are supervised following approved industry
procedure
CONTENTS:
 Utilization of business plan

 Organizing stakeholders/shareholders
 Formulation of policies and guidelines
 Executing formulated policies and guidelines
CONDITION:

 Business plan
 Policies and guidelines
 Organization structure
 Documents


METHODOLOGY:

149
ASSESSMENT METHOD:
UNIT OF COMPETENCY : CONDUCT PROMOTION OF MARKET AND MARKET

PRODUCTS
MODULE TITLE : CONDUCTING PROMOTION OF MARKET AND

MARKET PRODUCTS
required to facilitate internal promotion, coordinate
external promotion and handle promotional tools and
materials.

TO:
LO1. FACILITATE INTERNAL PROMOTIONS
LO2. COORDINATE EXTERNAL PROMOTION
LO3. HANDLE PROMOTIONAL TOOLS AND MATERIALS
150
LO1. FACILITATE INTERNAL PROMOTIONS
1. Customer relation is implemented and monitored following workplace practices

2. Fair trading is implemented and monitored following industry standard
3. Incentive scheme is introduced to the vendors following industry procedure
CONTENTS:
 Customer relation
 Fair trading
 Incentive scheme
 Mathematical skills
CONDITION:

 Classroom
 Reference manuals/learning materials/books:
 Customer relation
 Trading practices (fair trading)
 Implementation and monitoring of fair trading
 Incentive programs
METHODOLOGY:

 Role play/Demonstration / (virtual instruction)
ASSESSMENT METHOD:
151
 Demonstration with oral questioning
LO2. COORDINATE EXTERNAL PROMOTION
ASSESSMENT CRITERIA
1. Advertisement of market and market products is facilitated following industry

procedure.
2. Branding of market and market products are established following industry
procedure
CONTENTS:
 Marketing tactic (advertising)

 Marketing practices (branding)
 Promotional strategies
 Implementation procedures
CONDITION:

 Marketing tactic – Advertising
 Marketing practice – branding
 Implementation procedures
 Equipment :
 Online advertising
 Radio
 Television
152
 Trade fairs, forums, festivals
 Materials
Paper,pen and pencil
Print out (advertising)
METHODOLOGY:

ASSESSMENT METHOD:
Written examination
Demonstration with oral questioning
Role play
Case study
153
LO3. HANDLE PROMOTIONAL TOOLS AND MATERIALS
1. Use of effective promotional tools and materials are initiated following industry
procedure
2. Compliance to the rules and regulations on advertising and promotional activities are
implemented and monitored following industry procedure
3. Updating information on digital platform is overseen following industry procedure
CONTENTS:
 Effective promotional tools

 Effective promotional materials
 Rules and regulations in advertising and promotion
 Implementation procedures
 Digital platform
CONDITION:

 Effective promotional tools
 Effective promotional materials
 Rules and regulations in advertising and promotion
 Implementation procedures
154
 Equipment:
 Computer with internet connection

 Materials:
 Monitoring Form/Sheet
 Paper, pen, pencil

METHODOLOGY:

ASSESSMENT METHOD:
155
UNIT OF COMPETENCY : IMPLEMENT MARKET WASTE MANAGEMENT
MODULE TITLE : IMPLEMENTING MARKET WASTE MANAGEMENT
required to organize for implementation of waste,
undertake plan implementation activities, monitor and
review outcomes of waste management plan.

TO:
LO1. ORGANIZE FOR IMPLEMENTATION OF WASTE MANAGEMENT PLAN
LO2. UNDERTAKE PLAN IMPLEMENTATION ACTIVITIES
LO3. MONITOR AND REVIEW OUTCOMES OF WASTE MANAGEMENT PLAN
156
LO1. ORGANIZE FOR IMPLEMENTATION OF WASTE MANAGEMENT PLAN
1. Waste management plan is reviewed to determine implementation requirements.

2. Potential hazards and risks are identified and communicated to designated
appropriate person.
3. Equipment, including emergency and personal protective equipment (PPE), is
selected for implementation of strategy according to organizational requirements and
occupational health and safety (OHS) procedures.
4. Personnel are informed how to maintain PPE.
CONTENTS
 Waste management plan

 Hazards and risks
 Dangerous goods
 Hazardous substances
 Emergency and personal protective equipment
 OHS procedures (RA 11058)
 Environmental laws (RA 9003)
 Renewable energy
 Legislation and codes
 Interpersonal skills
CONDITION:

157
 Australian codes
 Commonwealth, state and territory legislation
 IRR on RA 9003 – Ecological solid waste management act of 2004
 IRR on RA 11058 – OHSC law
 Waste management plan
 Implementation strategies, including:
 material safety data sheets (MSDS)
 measurement and recording
 OHS procedures
 PPE
 legislation and codes
 site contract requirements
 work procedures
 Objectives pertaining to:
 changes to processes and procedures
 environmental issues
 education and training
 past and future reviews and audits
 recycling requirements
 reduction of waste
 Review strategies, including:
 internal and external audits
 monitoring statistics
 monitoring personnel performance following training
 undertaking quality control checks
 reviewing effectiveness of new procedures and processes
 formalizing review strategies via re-planning
 sampling
 counting waste
 Targets, such as:
 carbon emissions reduction
 lean management
 recycling rates
 waste minimization.
 Compaction
 Spark producing equipment
 Conveyor belt
 Bunding equipment
 Camera
 Collection containers
 Lifting gear
 Measuring equipment
 Safety barriers
 Warning signs
 Sample bench
158
 Scales
 Communications equipment
 Eyewash kit
 Fire extinguishers
 Footwear
 First-aid kit
 Overalls and protective clothing
 Breathing apparatus
 Spill kit
 Emergency procedure guides
 Materials
 MSDS (material data safety sheets)
 Overhanging signs
 Goggles
 Gloves
 Absorbent materials
 Face shields
 Masks
 Hearing protection
 Hard hats
 Briefing papaers
 Job sheets
 Memos
 Letters
 QA documents
 Tender and contract documents
 Verbal and written instructions
 Equipment specifications
 Manufacturer specifications

METHODOLOGY:

 Role play/Demonstration / (virtual instruction)
ASSESSMENT METHOD:
 Case study
159
LO2. UNDERTAKE PLAN IMPLEMENTATION ACTIVITIES
1. New and changed waste management procedures and processes are

explained undertake plan to relevant personnel.
2. New or changed waste management procedures are implemented according to
waste management plan, organizational requirements and legislation and
codes.
3. Education and training are provided to personnel to ensure full understanding of
and commitment to waste management plan.
CONTENTS:

 Hazards and risks
 3 Rs
 Resource recovery
 Valuable resources
 Potential resources
 New waste management procedures and processes
 Implementation on new and changed waste management procedures
 Education and training
 Legislation and codes
CONDITION:

 Resource recovery
 New and changed waste management procedures and processes
 Education and training
160
 Australian codes
 Commonwealth, state and territory legislation
 Camera
 First-aid kit
 Overalls and protective clothing
 Materials
 Briefing papaers
 Job sheets
 Memos
 Letters
 QA documents
 Tender and contract documents
METHODOLOGY:

ASSESSMENT METHOD:
 Role play
 Case study
161
LO3. MONITOR AND REVIEW OUTCOMES OF WASTE MANAGEMENT PLAN
1. Review of waste management plan is conducted to determine safety, feasibility,

compliance, efficiency and effectiveness
2. Necessary adjustments to waste management plan are made to maximize
achievement of objectives.
3. Details of implementation and review of waste management plan are documented
and reviewed according to organizational requirements
CONTENTS:

 Waste assessment review process
 Analysis of waste practices
 Analysis of previous assessment plans and processes
 Standard audit requirements and procedures
 Nature and significance of waste minimization hierarchy
 Types of client waste management surveys and their uses
 Documentation process on the implementation and review of waste management
plan
 Monitoring procedures.
CONDITION:

162
 Review strategies, including:
 internal and external audits
 monitoring statistics
 monitoring personnel performance following training
 undertaking quality control checks
 reviewing effectiveness of new procedures and processes
 formalizing review strategies via re-planning
 sampling
 counting waste
 Compaction
 Spark producing equipment
 Conveyor belt
 Bunding equipment
 Camera
 First-aid kit
 Materials
 Briefing papers
 Job sheets
 Memos
 Letters
 QA documents
 Monitoring sheet/form
METHODOLOGY:

ASSESSMENT METHOD:
163

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COMPETENCY-BASED CURRICULUM

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT

COURSE TITLE : MARKET OPERATION AND DEVELOPMENT NC IV

NOMINAL DURATION : 315 hours + 80 hours (SIL)

This also includes competencies like; Utilize specialized communication skills;

 A Senior High School Completer;

5. Manage Managing 5.1.1 Review and analyze 3 hours

 Safety barriers and warning signs Collection containers

 Bunding equipment Camera

 Absorbent material Footwear

1. Must be a holder of Certificate of Training of Trainers or a practicing trainer for at least

NOMINAL DURATION : 6 hours

SUMMARY OF LEARNING OUTCOMES:

LO 1. Meet common and specific communication needs of clients and colleagues.

LO 2. Contribute to the development of communication strategies.

LO 3. Deliver a technical presentation.

LO 4. Represent the organization

LO 5. Facilitate group discussion

The students/ trainees must be provided with the following:

 Actual or Simulated Workplace

 Lecture/discussion (Face-to-face or online)

1. Strategies for internal and external dissemination of information are developed,

The students/trainees must be provided with the following:

 Actual or Simulated Workplace

 Lecture/Group discussion (Face-to-face or online)

1. Presentation is delivered clearly, sequential and delivered within allotted time.

The students/trainees must be provided with the following:

 Actual or Simulated Workplace

 Lecture/discussion (Face-to-face or online)

1. When participating in internal or external forums, presentation is relevant,

The students/trainees must be provided with the following:

 Actual or Simulated Workplace

 Lecture/discussion (Face-to-face or online)

1. Mechanisms which enhance effective group interaction is defined and

 SOP on enhancing effective group interaction

The students/trainees must be provided with the following:

 Actual or Simulated Workplace

 Lecture/discussion (Face-to-face or online)

1. A range of appropriate communication strategies are employed in interview

 Basic communication skills;

The students/trainees must be provided with the following:

 Actual or Simulated Workplace

 Lecture/Group discussion (Face-to-face or online)

MODULE TITLE : DEVELOPING AND LEADING TEAMS

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

LO1. Foster Individual growth.

LO2. Foster individual and team growth.

LO3. Monitor and evaluate workplace learning.

LO4. Develop team commitment and cooperation.

LO5. Facilitate accomplishment of team goals

1. Learning and development needs of team members are systematically identified in

 Learning and development needs of a team;

The students/ trainees must be provided with the following:

 Actual or Simulated Workplace

 Lecture/discussion (Face-to-face or online)

 Coaching and mentoring principles;

The students/trainees must be provided with the following:

 Lecture/discussion (Face-to-face or online)

1. Feedback from individuals or teams is used to identify and implement

The students/trainees must be provided with the following:

 Lecture/discussion (Face-to-face or online)

1. Open communication processes to obtain and share information is used by team