Unit Outline

Unit Outline
Empyrean Institute of Education
2017
Monitor Work Operations
SITXMGT001
Fremantle Campus
File Path: /conversion/tmp/scratch/473729763.docx

Author : Dean Thomas Created: 11.07.2016 Version: 1
Contents
UNIT DESCRIPTION...................................................................................................................................................3
Introduction..........................................................................................................................................................3
Unit description....................................................................................................................................................3
Unit content.........................................................................................................................................................3
Learning outcomes...............................................................................................................................................5
CONTACT DETAILS....................................................................................................................................................6
Unit Contact.........................................................................................................................................................6
Training Lecturer..............................................................................................................................................6
TEACHING AND LEARNING RESPONSIBILITIES.........................................................................................................7
Teaching and learning strategies.........................................................................................................................7

Student’s rights and responsibilities....................................................................................................................7
Empyrean contact details.....................................................................................................................................7
Use of student feedback......................................................................................................................................8
ASSESSMENT OVERVIEW..........................................................................................................................................8
ASSESSMENT MECHANICS....................................................................................................................................8
Assessment Due Dates.........................................................................................................................................8
Assessment details...............................................................................................................................................9
Assessment 1, A1, eCoach Learning Content & eQuiz.....................................................................................9
Assessment 2, A2, Case Study Ocean View Motel...........................................................................................9
Assessment 2, A2, The Sous Chef Evidence Portfolio......................................................................................9
Assessment: Penalties, fees and descriptions...................................................................................................10
UNIT RESOURCES...................................................................................................................................................10

UNIT DESCRIPTION
Introduction
Welcome to the unit Monitor Work Operations. This is one of the units that make up the
Certificate IV Qualification. It involves 6 sessions and comprises of 2 Assessments (related to
the performance criteria of the unit) which you will need to demonstrate to reach
competency.
Unit description
This unit describes the performance outcomes, skills and knowledge required to oversee
and monitor the quality of day to day work. It requires the ability to communicate
effectively with team members, plan and organise operational functions and solve
problems.
Unit content
This unit is broken up into 4 elements each with specific performance criteria as shown
below:

ELEMENT PERFORMANCE CRITERIA
1. Monitor and improve 1.1.Monitor efficiency and service levels through close
workplace operations. contact with day-to-day operations.
1.2.Ensure workplace operations support overall
organisational goals and quality assurance initiatives.
1.3.Identify quality problems and issues and make
appropriate adjustments to procedures and systems, with
relevant approvals.
1.4.Proactively consult with colleagues about ways to
improve efficiency and service levels, including
potential for new technologies and other innovations.
1.5.Provide feedback to colleagues and management to
inform future planning.
1.6.Identify and take opportunities to evaluate current and
emerging industry trends and practices for relevance to
own work situation.
1.7.Assess and respond to opportunities to improve
sustainability of day-to-day operations.
2. Plan and organise 2.1.Assess current workloads, and schedule work to
workflow. maximise efficiency and customer service quality within
budget constraints.
2.2.Delegate work according to principles of delegation.
2.3.Assess workflow and progress against agreed objectives
and timelines.
2.4.Assist colleagues in prioritising workload through
supportive feedback and coaching.
2.5.Provide timely input to appropriate management
regarding staffing needs.
3. Monitor and support 3.1.Monitor team and individual performance against
team members. agreed goals and objectives.
3.2.Proactively share information, knowledge and
experiences with team members.
3.3.Challenge and test ideas within the team in a positive
and collaborative way.
3.4.Provide feedback, coaching and support to team
members.
3.5.Complete and submit organisation records as required.
4. Solve problems and 4.1.Identify and analyse workplace problems from an
make decisions. operational and customer service perspective.
4.2.Initiate short-term actions to resolve immediate
problems where appropriate.
4.3.Analyse problems for long-term impact, and assess and
action potential solutions in consultation with relevant

ELEMENT PERFORMANCE CRITERIA
colleagues.
4.4.Where a team member raises a problem, encourage
individual participation in solving it.
4.5.Take follow-up action to monitor effectiveness of
solutions.
Learning outcomes
On completion of this unit, you should be able to:
 Monitor and improve workplace operations.

 Plan and organise workflow.
 Monitor and support team members.
 Solve problems and make decisions.
CONTACT DETAILS
Unit Contact
Training Lecturer
Name : Dean Thomas

Email : dean.thomas@eei.wa.edu.au

Phone : 0473389330
Consultation Hours : Friday, 9.00 to 11.00 am
Building : 18
TEACHING AND LEARNING RESPONSIBILITIES

Teaching and learning strategies
At the start of the unit, students will be exposed with a general overview of the theoretical
content of the unit followed by a synopsis of the different assessments involved.
Sessions will be taught through power point presentation to formulate the lessons. Student
will be engaged in class activities throughout the lessons through an amalgamation of visual,
auditory or kinaesthetic techniques.
At the end of the unit delivery, each assessments will be explained in detail until
comprehension is reached individually.
Assessments are constantly updated based on the current working environment in Australia
thus developing students for work experience.

Student’s rights and responsibilities
This section explore the fundamental rights of students who undertake their education at
Empyrean Institute of Education.
It recognises that excellence in teaching and learning requires students to be active
participants in their vocational experience. It upholds the ethos that in addition to the
college's role of awarding vocational qualifications to students, the Empyrean Institute of
Education must strive to instil in all students independent learning, critical judgement,
academic integrity and ethical sensitivity.
Please refer to the Student Handbook regarding student’s rights and responsibilities.
Empyrean contact details
Phone: (+618)92281600
Facsimile: (+618)92271428
E-mail :reception@empyrean.wa.edu.au
Website :http://www.eei.wa.edu.au
Use of student feedback
Feedback forms are handed over to students at the end of every term and their feedback
are taken into account when the unit is updated.
Previous feedback from students have brought considerable improvement in teaching
strategies and assessment activities.
ASSESSMENT OVERVIEW
ASSESSMENT MECHANICS

All two assessments are designed in conjunction with the performance criteria, required
skills and knowledge and the assessment guidelines and range statement from the
government training package.
Assessment Due Dates
Item Due date
Assessment1 See Master

Assessment
A1, eCoach Learning Content & eQuiz Timeframe
Assessment2
A2, Case Study Ocean View Motel See Master
Assessment
Or Timeframe
A2, The Sous Chef Evidence Portfolio
Assessment details
Assessment 1, A1, eCoach Learning Content & eQuiz
Elements Assessed: 1 - 4
Purpose: This is to be used for assessing students via the method of questions and answers.
The eQuiz has multiple choice answers.
Assessment 2, A2, Case Study Ocean View Motel
Elements Assessed: 1-4

The purpose of this assessment is to assess your ability to complete tasks outlined in elements and
performance criteria of this unit in the context of the job role, and:
 plan and organise workflow for a team operation or activity that takes into account at least six of
the following contingencies:
 monitor and respond to team-based operational and service issues during the above operation or
activity
 complete each of the following organisational records for the above operation or activity:
Or
Assessment 2, A2, The Sous Chef Evidence Portfolio
Elements Assessed: 1-4

This Assessment is designed to be able to directly observe the learner on multiple occasions.
This assessment is used in conjunction with two other practical units which are assessed
holistically within the;
•simulated industry environment such as a training kitchen servicing customers (1 day)
•real industry workplace (5 days)
Assessment: Penalties, fees and descriptions
Late submission of Assessments: Late marking fee $25 per assessment

This Unit Outline prescribes when each assessment is due for this Unit of Competence. If
you submit your assessments late you will be required to pay the Late Assessment Fee.
Re-Assessment Fee $150 per assessment
If a student has submitted an assessment and has not fulfilled all necessary criteria and
receives a not achieved result for assessment outcome; student will be required to re-do
assessment. Above fee per assessment must be paid before submitting work to Trainer for
marking.
Plagiarism (Academic dishonesty) $150 per assessment

Students found copying, cheating or completing another students work will be deemed as
being academically dishonest. Trainer’s discretion will be used in the overall outcome of the
offence, penalties will incur per assessment.
Re-sit Unit: Full unit fee**
If student is re-scheduled to attend full unit re-sit inclusive of delivery of knowledge and
assessment criteria, student require Trainer facilitation for completion of unit requirements
full unit fee will apply.
UNIT RESOURCES
Lecture notes handouts-

 Additional template formats
 Additional resources & reading material
 Futura eContent
Self-perpetuated learning-
 Websites
 Magazines
 Academic Journals
 Newspapers


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Empyrean Institute of Education

Monitor Work Operations

File Path: /conversion/tmp/scratch/473729763.docx

Teaching and learning strategies.........................................................................................................................7

File Path: /conversion/tmp/scratch/473729763.docx

File Path: /conversion/tmp/scratch/473729763.docx

File Path: /conversion/tmp/scratch/473729763.docx

 Monitor and improve workplace operations.

Name : Dean Thomas

File Path: /conversion/tmp/scratch/473729763.docx

TEACHING AND LEARNING RESPONSIBILITIES

File Path: /conversion/tmp/scratch/473729763.docx

Empyrean contact details

Use of student feedback

File Path: /conversion/tmp/scratch/473729763.docx

Item Due date

Assessment1 See Master

Assessment 1, A1, eCoach Learning Content & eQuiz

Assessment 2, A2, Case Study Ocean View Motel

Elements Assessed: 1-4

File Path: /conversion/tmp/scratch/473729763.docx

Assessment 2, A2, The Sous Chef Evidence Portfolio

Elements Assessed: 1-4

Assessment: Penalties, fees and descriptions

Late submission of Assessments: Late marking fee $25 per assessment

File Path: /conversion/tmp/scratch/473729763.docx

Lecture notes handouts-

File Path: /conversion/tmp/scratch/473729763.docx

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