The Development Fund LTD

Knowledge for a Professional bus and Coach driver

Level 2

Unit 3 Evidence Logbook

Candidate Name:………………………………………………
Assessor: ……………………………………………….

Reference: M/601/7387
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The Development Fund LTD

Information for Learners

This workbook is designed to enable you to demonstrate your knowledge and

understanding of the learning outcomes listed above, which is part of the Technical
Certificate.

A Technical certificate is a key element of an apprenticeship framework and provides

evidence of your knowledge and understanding of you work.

You should think about what you do, or have done in your job role on a regular
basis, using real life examples.

You should also think about your organisations policies and procedures and how you
implement these whilst at work.

If you are unsure about how to answer any question, your assessor will be able to
support you.

The work you complete in this workbook will, where possible be used to show
competence in other elements of your apprenticeship framework, such as Functional
Skills (reading & writing) and elements of the NVQ. Try to use full sentences and
the correct grammar and punctuation as much as you can

To Complete this Workbook (3)

You should read each question and think carefully about your answer, then write
your answer as fully as possible, giving as much information as you can. If you do
not have enough space to write you can continue on a separate sheet.

At the back of this workbook there is guidance for each question which you can use
as a reference. It will help to read the guidance for each question before you
answer, or to check the answers that you have given.

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The Development Fund LTD
The Development Fund LTD

Safe Bus or Coach Services

Y/601/7387

UNIT AIM

The aim of this unit is to develop your knowledge and understanding of

the operational requirements of bus or coach services.

Learning outcome 1

Know how bus or coach services are operated.

Learning outcome 2

Know procedures for operating bus or coach services.

Learning outcome 3

Understand how on-board equipment supports bus or coach operations

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The Development Fund LTD
The Development Fund LTD

Futures Ref: Y/601/7387

Question 1 (LO 1.1)

Outline the structure and aims of a bus or coach company operating in

your own locality.

Question 2 (LO 2.1)

Outline how to operate a bus route or plan a coach route.

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The Development Fund LTD

Question 3 (LO 2.2)

Describe procedures for the carriage of passengers.

Question 4 (LO 2.3)

State procedures for responding to collisions and incidents when

operating a bus or coach.

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The Development Fund LTD
The Development Fund LTD

Question 5 (LO 3.1)

Explain how on-board equipment supports bus or coach operations.

Question 6 (LO 3.2)

Explain how communication systems support bus or coach operations.

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The Development Fund LTD
The Development Fund LTD

Question 7 (LO 3.3)

Explain the role of security systems in bus or coach operations.

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The Development Fund LTD
Learner Guide
Question 1

Hint: Describe how your company is structured.

For example: managing Director-Operations Director-Finance Director – Engineering

Director. = Senior management.

General Manager - Operations manager - engineering manager and so on.

Inspectors – supervisors – output drivers – union officers.

Drivers – cleaners

Create a family tree for your garage or depot.

What are the aims of the company?

 Profit
 More revenue
 Grow the business
 Provide a good service / recognition

Question 2

When the new route is agreed register the route with the Traffic Commissioner and
Local Authority.

Hint: Risk assess the route – is it suitable for a bus. Type of bus, road conditions,
parked cars,

Consult with the trade union

Is it cost effective- how many people will use it?

Staffing implications

Staff training

Engineering back up

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Question 3

What are the procedures for the carriage of passengers?

Hint: Think about the following:

 company procedures
 maximum standing and seating capacity
 make scheduled stops and waits
 keep to running schedules
 passenger comfort and safety
 use of seatbelts for carriage of school children or where fitted
 provide details of (communication) disruptions and delays to passengers;
pre-service checks; requirements for carriage of passengers

Question 4

If you have been involved in a collision or accident think about what you did; what
procedures did you follow?

Hint: Legal requirements e.g. stop immediately after collision or incident has
happened; company procedures (ensure safety of passengers, switch off engine,
secure vehicle, request emergency services); company reporting and recording
procedure. Report to police. Accident/incident report forms.

Question 5

Write how on-board equipment assists in the running of the service or helps with
customer comfort.

Hint: Priority passenger (equipment-ramp, lowering floor, wheelchair base), health

and safety equipment (first aid, fire extinguisher, hammers), comfort equipment and
facilities (heating, phone chargers, Wi-Fi, information displays), satellite navigation

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Question 6

What communication systems are there and what do they do to support the
operation?

Hint: PA systems, electronic display boards, bells, depot communication systems.

Bell on Bus, telephone App for bus times. Wi-Fi on the vehicle. Leaflets. On bus
posters.

Question 7

Explain the role of security systems in bus or coach operations.

Hint: CCTV, fire alarms, door alarms, anti-theft alarms, engine stop button, driver
safety screen, panic button, radio, authorised entry to staff area, set pattern to start
the bus.

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