Master’s Thesis Questionnaire Research:

Determining the Factors that Affect the Successful Operation of the

Four Modern Rice Processing Complexes (KOICA RPCs) in the Philippines
<Purpose and introduction of the survey>

Dear Sir/Ma’am,

Good day!

My name is Nancy M. Supil, a student of Master’s Degree Program in Agricultural Production at

Kyungpook National University, Daegu City, South Korea. Currently, I am working on my
thesis entitled “Determining the Factors that Affect the Successful Operation of the Four
Modern Rice Processing Complexes (KOICA RPCs) in the Philippines” and is surveying
implementers/stakeholders opinion of the KOICA RPCs in the country. The purpose of this survey
is to assess the operation of the KOICA RPCs and to further determine the challenges and
identify factors affecting the successful operation of the projects, which may later on, analyze
and look over to help the Republic of Korea and the Republic of the Philippines in providing a
successful agriculture-related project that will greatly help the farmers in the country.

The questionnaire consists of demographic characteristics of the respondents and two (2) types
of survey forms. One survey form is for the technical team working in KOICA RPC which is
divided in five parts and another form is for the government sector. The survey form will take
no longer than 20 minutes to complete. All responses will be kept entirely confidential and
anonymous, and no one will be identifiable in the research. Further, the survey will only be used
for statistical analysis.

Thank you for participating in the survey.

(2021.05.04)

Researcher: Nancy M. Supil

Student of Master in Agriculture
Kyungpook National University
80 Daehak-ro, Buk-gu, Daegu,
South Korea, 41566
Mobile number: _________
Email: nmsupil@gmail.com
 Individual Profile
(KOICA RPC Management Board/Team and RPC Staff)

Name of RPC: ______________________________________________ Location: ______________________________

Farmer’s Organization/Beneficiaries:_____________________________ Date established: ________________________

Demographic characteristics of respondents. (I re-emphasized that your personal information will be kept strictly
confidential)

a) Gender (Kasarian):

(1) Male (Lalaki )_____ (2) Female (Babae) _____

b) Age (Edad): _________________

c) Stakeholder’s category (Grupong kinabibilangan):

(1) Management Board/Team ___ (2) RPC Staff/Employees ___ (3) Others, please specify ________

d) Years of Involvement in the KOICA RPC (Bilang ng taon ng paglahok sa RPC): _____________

e) Civil Status (Katayuang Sibil):

(1) Single (Walang Asawa) _____ (2) Married (May Asawa) _____ (3) Widowed (Biyuda/Biyudo) _____
(4) Separated (Hiwalay) ______ (5) Others, please specify _____________

f) Highest Educational Attainment (Antas ng Pinag-aralan):

(1) Elementary School Graduate _____ (2) Secondary School Graduate _____ (3) College Graduate _____
(4) Post-Graduate _____ (5) Others, please specify _______________

g) Position in the Organization (Posisyon sa organisasyon):

(1) Management Board _____ (2) General Manager _____ (3) Procurement Officer _____
(4) Marketing Officer _____ (5) Others, please specify _______________

h) Income per month (Kita kada buwan):

(1) Below Php10,000.00 ____ (2) Php10,000.00 – 20,000.00 ____ (3) Php21,000.00-30,000.00 _____
(4) Php31,000.00-40,000.00 _____ (5) Others, please specify ______

i) Level of understanding about the RPC (Antas ng pag-unawa tungkol sa RPC):

(1) Very High _____ (2) High _____ (3) Moderate _____ (4) Low _____ (5) Very low ____

j) Level of awareness about the RPC (Antas ng kamalayan tungkol sa RPC):

(1) Very High _____ (2) High _____ (3) Moderate _____ (4) Low _____ (5) Very low ____
 Survey Form

Instructions:

The interviewer shall accomplish the survey form. On Score (Level of Compliance). Select the appropriate responses
from the list to indicate the level of compliance with the indicator listed below. Please do not leave blank items.

RATING:

5 – Excellent 2 – Needs Improvement

4 – Good 1 – Non- Compliance

3 – Needs Slight Improvement

Recommendations to address compliance issues and other interventions identified as needed by the KOICA RPC project
should be added on the space provided at the end.

I. ORGANIZATION AND ADMINISTRATION. This section will focus on evaluating the human resources policies
and management systems and processes of KOICA RPC. It also measures the organizational direction, plans, operational
systems and policies, leadership and management, governance, compliance to legal identity and reportorial requirements,
etc. all that is related to what goes on within the organization.

INDICATOR SCORE REMARKS

(Level of (Further
Compliance) explanation)
A. Leadership and Governance
Vision, Mission, Goals, Objectives and Policies
1. Vision, mission, goals, objectives and policies of the project are well
defined and communicated to all (management board/team and
staff/employees).
2. With written, updated, adopted, applied Operational Guidelines and
Policies that is being adapted/used.
3. Accountabilities of management board/team and staff/employees are clear,
written and executed in accordance with the Operational Guidelines and
Policies.
4. The project has complete files (hard/printed copy and electronic copy) of
the organization documents (i.e minutes of all meetings, resolution, incoming
and outgoing communication, written and updated Operational Plan, reports
and others).
5. Management board/team and staff/employees have a clear view on the
RPC plans, programs and priorities.
B. Human Resource Management
1. Salaries and benefits given to the management board/team and
staff/employees are in accordance with the Labor Code of the Philippines.
2. The management board/team and staff/employees are well informed about
his/her position and remuneration.
3. The management board/team and staff/employees are well informed of the
hiring and firing policy of the project.
4. With policy on equal opportunity for hiring (locals, out-of-school youth,
PWD, gender-specific and religion/culture-specific individual).
5. The project has training program or continuous education for their
staff/employees that will contribute to the improvement of its operation.
6. There is sufficient (young) people available to become executive managers
or officers when the current executives retire.
7. The organization select and appoint its executives or officers based on
their qualifications.
8. The organization is able to find and attract the right employees that it
 needs.
9. Instituted regular performance assessment of its staff/employees.
10. Keep proper records of the management board/team and staff/employees
of the project.

II. OPERATION OF THE RPC. This section looks into the key components of the operations of KOICA RPC from the
processes and procedures, use of facilities and equipment and adoption of technologies.

INDICATOR SCORE
(Level of REMARKS
Compliance)
A. Operational Process and Procedures
A.1. Production and Processing
1. All the officers and management staff/employees were oriented and
familiar with the production, processes and procedures of the KOICA RPC
operations.
2. The operations of the project are in accordance to the approved
Operational Guidelines and Policies or any written documents indication the
operation of the project.
3. Available profiles or information of producers/suppliers including the
volume capacity, mode of payment and mode of delivery (supply contract).
4. Production schedule are posted and being followed strictly.
5. Production objectives are set and well-defined (e.g. target volume per
season or cycle).
6. Target volume based on marketing target.
7. Checks quality assurance and specifications of raw materials (paddy)
before use in production/processing.
8. Monthly production report submitted.
9. Employed quality control system or traceability system to ensure that all
the products of the project meet the quality standards of the buyers.
10. Organization use appropriate and latest technologies for the operation of
the project.
A.2. Custom Service Facility
1. The project has well written policy on the use and scheduling of the
facilities.
2. Custom servicing objectives are set and well-defined (e.g. target volume
based on marketing target).
3. Monthly report on custom servicing prepared and submitted to the
management board/team.
B. Inventory Management Control
1. The management has policy on the storage and inventory of raw
materials/inputs in ensuring the sufficiency of the supply and quality of the
products. First In-First Out and Last In-First Out (FIFO & LIFO).
2. Established raw materials specifications (volume, size, maturity, color,
expiration, packaging, mode of payment and mode of delivery (supply
contract).
3. Storage facilities for supplies and materials are adequate and well-
maintained.
4. Uses digital technology for inventory management system.
5. The inventory securely and appropriately stored, with access restricted to
authorized personnel.
C. Fixed Assets Utilization and Maintenance
1. With written policies on facilities and equipment utilization and
maintenance (e.g. utilization schedule, maintenance schedule, disposal
policy and others).
2. Set aside budget for repairs and maintenance of fixed assets.
3.Keeps record of utilization of facilities and equipment (e.g. delivery
schedule, equipment use input and output volume and others).
4. Facilities and equipment compliant with the minimum requirement set by
the GAP, GAHP, PAES, PNS and Food Safety Standards and other
standards.
 5. The management undertake assessments to identify underutilized, idle,
redundant or obsolete assets.

III. FINANCIAL MANAGEMENT. This section will check on the execution of the financial management system in
place, and assess awareness level by the project staff/employees. It will look on the organization’s performance on
financial budgeting and planning, sourcing, financial risk management and also its record keeping and monitoring.
SCORE REMARKS
INDICATOR (Level of Compliance)
1. With enough capital to maximize the operations of the RPC.
2. With clearly established Simple Financial Management System (strictly
implemented the policy on receipts and disbursements, conduct of regular audit,
policy on banking system, policy on customer accounts, policy for loans and
advances and others).
3. Available and secured book of Accounts (general journal, general ledger, cash
receipt, sales journal, cash book and others).
4. Keep records of updated Financial Statements. Issue and file pre-numbered
accountable Finance Forms/receipts.
5. There is monitoring and reporting system on the status of the KOICA RPC.
6. Regular financial planning and budgeting are done by the management team.
7. The reports (i.e Financial Statement, Cash Flow and Balance Sheet) have been
presented in a generally accepted accounting format.
8. The reports have been verified/audited for the accuracy and quality of the
information.
9. The financial report contents are up-to-date, relevant, accurate and complete.
10. Financial report is presented to the Management Board/Team during meetings.

IV. MARKETING. This section will focus on the systemic flow of goods/products within marketing/trading activities
and determine compliance with the set guidelines/protocols.
SCORE REMARKS
INDICATOR (Level of Compliance)
1. Marketing objectives are set and well defined (set target sales, target margins and
profit).
2. Marketing plan is accessible, utilized, communicated, and regularly updated.
3. Has dedicated marketing staff with knowledge of the marketing operation.
4. Clear and consistent product/service specifications.
5. Has available facilities for logistics and distribution.
6. Point of sale and storage locations are strategically located.
7. Marketing strategies (including the pricing strategy) are well presented and
discussed with the officers and employees by the marketing officer.
8. Regularly check market trends and developments and immediately adjusts
marketing strategies to recent developments.
9. Feedback mechanism for customer/consumer complaints is available.
10. With Marketing Agreement between buyers and the KOICA RPC.

V. SUSTAINABILITY. This section will cover growth potential (in terms of production, product, technology, market,
network and measures to identify and mitigate risks of the KOICA RPC.
SCORE REMARKS
INDICATOR (Level of Compliance)
1. The enterprise has a Career Development Program for its employees (capability
trainings for management board/team and staff/employees).
2. The enterprise has existing good and long-term relationships with
buyers/suppliers.
3. The enterprise has available supply of spare parts for the maintenance of
 machineries and facilities of the KOICA RPC.
4. With written Sustainability Plan (including social, market, technological, climate
and political risks among others).
5. There is awareness on possible solutions and strategies to mitigate the risks
(market pricing, human, political and socio-economic, occupational and health
hazard.

Recommendations to address compliance issues and other interventions identified as needed by the KOICA RPC project:
_________________________________________________________________________________________________.