REFERENCE:

CHANGE CONTROL
PROCEDURE
DATE: September CONFIDENTIALITY CONFIDENTIAL
30, 2021

CHANGE REQUEST FORM

By approving or declining this change control request you acknowledge that you are fully
aware of the implications of the required change and therefore accept the Responsibilities of
Change Approvers as outlined in the Change Management Standards and Procedures

Requested by Boitumelo Date September 30, Ref No:

Selokoe 2021
Department Operations
Date Requested September 30, 2021 Change - ZTE
Assignee - IP Core Networks
Change type ü Hardware Change ü Business Request
ü System Software Category ü Fix
ü Applications ü Technical (Hdw/Sw)
ü Environment
ü Network
ü Configuration
ü Business Rule

Is this Urgent? Yes

Description of proposed change?
The proposed change is to install new patches on ZTE ZXR10 8905E (HQ-8905E-CORE-
SW01). These are hot patches and therefore are not going to affect the service. The actual
uninstalling of the existing patches, uploading of the new ones, and installing them will start at
01:00AM to 02:00AM 01/10/2021 and services monitoring will then start from 02:00AM to
03:00AM 01/10/2021.
Which IS /IT / Business areas will be affected?

Both Voice and Data services namely Mobile(2G/3G/LTE), Roaming (voice and data), Fixed
(FTTx/ADSL/Land-Lines), Direct Internet Access, Billing, USSD services, SMSC services,
Ecocash Services, HPE-PCLOUD, Recharging, IT and ISP Systems (DNS, AD, MAILS, NMSes..)
and Bundles.
Business Justification / Reason for Change
We have recently identified a number of alarms which were addressed but the rate at which they
appeared led to ask for vendor recommendations. Software bugs were identified, to fix them we
need software patches. This patching will also be addressing the possible security loopholes of
which if not addressed would lead to information theft, network disruption and hence revenue lose.
Priority High
 REFERENCE:
CHANGE CONTROL
PROCEDURE
DATE: September 30, CONFIDENTIALITY CONFIDENTIAL
2021

Technical Details
Component(s) name HQ-8905E-CORE Platform ZTE
Dependencies None Number of 1
Changes
Implementation Date September 19, Change Implementor IP Core Networks Team
2021 ZTE Team
Time Required 2 hours Time Scheduled 00:00 - 03:00AM
01/10/2021 - 01/10/2021
Risk High Impact High

Implementation Plan
- Uninstall the current absolute hot patches
- Copy the new hot patches to the switch
- Install the new patches
- Observer the traffic
Back-out Plan
1. Roll back configurations and software version
Callout person Moholobela Moholobela Contact No 6222 0002

Documentation / Procedures required

Configurations backups
Services Test Matrix
Vendor Implementation Document

Business Implications
All mentioned services disruption and hence revenue loss.

ECONET TELECOM LESOTHO Change Control Procedure

Technical Page 2 of 4 Version: 2.0
 REFERENCE:
CHANGE CONTROL
PROCEDURE
DATE: September 30, CONFIDENTIALITY CONFIDENTIAL
2021

APPROVALS

Change Approvers Name / Alternate Signature and Date

IP Core Networks Manager
Moholobela Moholobela 30/09/2021

T. Mosito 30/09/21
IT Operations Manager

Network & Infor Security

Manager Moseli Ts'oeunyane 30/09/2021
Corenetwork Manager
Lebohang 'Meko (i.a) 30/09/2021
Network Quality Manager
Tseliso Lechela 30/09/2021
HOD Billing & IS

HOD Operation
Lithakong Mothibe (i.a) 30/09/2021
GM Marketing and Services

GM Sales and Services

Change Control Approval

Change control approved Date

(CTO)
Comments

Change control noted(GM Date

Internal Audit & Risk)
Comments

CHANGE CLOSURE

Was the change successful? Yes / No

If No, please state Incident Number (Inc No______________) give a brief description of problem(s)
encountered.

ECONET TELECOM LESOTHO Change Control Procedure

Technical Page 3 of 4 Version: 2.0
 REFERENCE:
CHANGE CONTROL
PROCEDURE
DATE: September 30, CONFIDENTIALITY CONFIDENTIAL
2021

Date Closed Signature

ECONET TELECOM LESOTHO Change Control Procedure

Technical Page 4 of 4 Version: 2.0