[Tue May 26 2020 14:38:59 GMT+0300 (RTZ 2 (зима))]

You: Networking

[Tue May 26 2020 14:39:00 GMT+0300 (RTZ 2 (зима))]

You: Networking

[Tue May 26 2020 14:39:01 GMT+0300 (RTZ 2 (зима))]

You: Virtualization

[Tue May 26 2020 14:39:17 GMT+0300 (RTZ 2 (зима))]

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[Tue May 26 2020 14:39:38 GMT+0300 (RTZ 2 (зима))]

Please do not post credit card or other sensitive data in this window. The IBM
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[Tue May 26 2020 14:39:38 GMT+0300 (RTZ 2 (зима))]

Please wait for your IBM Live Advisor to respond.

[Tue May 26 2020 14:39:39 GMT+0300 (RTZ 2 (зима))]

You are now chatting with Emil R.

[Tue May 26 2020 14:40:13 GMT+0300 (RTZ 2 (зима))]

You: Sorry, im was here, my page reload and chat star new

[Tue May 26 2020 14:40:16 GMT+0300 (RTZ 2 (зима))]

Emil R: HI, thank you for contacting IBM Cloud Support, how can I help you today?

[Tue May 26 2020 14:40:22 GMT+0300 (RTZ 2 (зима))]

You: my problem :

[Tue May 26 2020 14:40:24 GMT+0300 (RTZ 2 (зима))]

You: 10.160.21.11

[Tue May 26 2020 14:41:26 GMT+0300 (RTZ 2 (зима))]

You: acoount : 2081764, ip 169.45.75.171

[Tue May 26 2020 14:42:01 GMT+0300 (RTZ 2 (зима))]

You: when i click rescue mode my server off and i cant get acces to him

[Tue May 26 2020 14:42:07 GMT+0300 (RTZ 2 (зима))]

Emil R: Can you please describe what is your problem ?

[Tue May 26 2020 14:42:24 GMT+0300 (RTZ 2 (зима))]

Emil R: ah okay, let me check it for you

[Tue May 26 2020 14:42:28 GMT+0300 (RTZ 2 (зима))]

You: before i have problem with rdp

[Tue May 26 2020 14:42:31 GMT+0300 (RTZ 2 (зима))]

Emil R: I'll be back shortly

[Tue May 26 2020 14:51:10 GMT+0300 (RTZ 2 (зима))]

You: hi, something new?

[Tue May 26 2020 14:51:30 GMT+0300 (RTZ 2 (зима))]

Emil R: not yet, I'm still trying to reach the management port
[Tue May 26 2020 14:51:38 GMT+0300 (RTZ 2 (зима))]
Emil R: please bear with me a bit longer

[Tue May 26 2020 14:52:20 GMT+0300 (RTZ 2 (зима))]

You: thanks a lot

[Tue May 26 2020 14:55:57 GMT+0300 (RTZ 2 (зима))]

Emil R: I can see the server is still booting at the moment

[Tue May 26 2020 14:56:24 GMT+0300 (RTZ 2 (зима))]

You: he booting 3 hours

[Tue May 26 2020 14:57:48 GMT+0300 (RTZ 2 (зима))]

Emil R: can you try connect to the IPMI port and monitor the process from there?

[Tue May 26 2020 14:59:22 GMT+0300 (RTZ 2 (зима))]

You: you mean create vpn connection to 10.160.21.4 and go in browser into
10.160.21.11?

[Tue May 26 2020 14:59:35 GMT+0300 (RTZ 2 (зима))]

Emil R: yes

[Tue May 26 2020 14:59:40 GMT+0300 (RTZ 2 (зима))]

Emil R: that is correct

[Tue May 26 2020 14:59:43 GMT+0300 (RTZ 2 (зима))]

You: no i cant

[Tue May 26 2020 15:01:21 GMT+0300 (RTZ 2 (зима))]

You: can't find page

[Tue May 26 2020 15:01:30 GMT+0300 (RTZ 2 (зима))]

Emil R: I will transfer this chat to my colleague, please wait

[Tue May 26 2020 15:02:00 GMT+0300 (RTZ 2 (зима))]

You: thank you!

[Tue May 26 2020 15:02:02 GMT+0300 (RTZ 2 (зима))]

Please wait while I transfer the chat to the best suited site operator.

[Tue May 26 2020 15:02:04 GMT+0300 (RTZ 2 (зима))]

You are now chatting with Donald H.

[Tue May 26 2020 15:02:14 GMT+0300 (RTZ 2 (зима))]

Donald H: Thank you for contacting IBM technical support. How may I help you?

[Tue May 26 2020 15:03:27 GMT+0300 (RTZ 2 (зима))]

You: hi, i has acces problem, after i click "rescue mode " my server off and i cant
get acces to him.

[Tue May 26 2020 15:03:41 GMT+0300 (RTZ 2 (зима))]

You: acoount : 2081764, ip 169.45.75.171

[Tue May 26 2020 15:03:42 GMT+0300 (RTZ 2 (зима))]

Donald H: What is your account number? You can find it in the upper right hand
corner of the portal.

[Tue May 26 2020 15:04:24 GMT+0300 (RTZ 2 (зима))]

Donald H: What is your IBM ID? It is the email address you use to log into the
portal.

[Tue May 26 2020 15:05:18 GMT+0300 (RTZ 2 (зима))]

You: yes, artem.tkachev@bulletpoint.network

[Tue May 26 2020 15:07:08 GMT+0300 (RTZ 2 (зима))]

Donald H: To be able to let you know what is going on, I would need to verify
you.Since you do not have any security questions, then I would need to ask you
either to create them (which will help you out now and in the future should you
need to contact us) or else to give us the last four digits of the credit card on
file.

[Tue May 26 2020 15:09:51 GMT+0300 (RTZ 2 (зима))]

You: i will create security questions

[Tue May 26 2020 15:10:11 GMT+0300 (RTZ 2 (зима))]

Donald H: Ok

[Tue May 26 2020 15:11:04 GMT+0300 (RTZ 2 (зима))]

You: you mean make it in profile?

[Tue May 26 2020 15:11:14 GMT+0300 (RTZ 2 (зима))]

Donald H: Yes

[Tue May 26 2020 15:14:09 GMT+0300 (RTZ 2 (зима))]

You: im create it

[Tue May 26 2020 15:14:54 GMT+0300 (RTZ 2 (зима))]

Donald H: One moment

[Tue May 26 2020 15:16:09 GMT+0300 (RTZ 2 (зима))]

Donald H: Who is your favorite artist?

[Tue May 26 2020 15:16:28 GMT+0300 (RTZ 2 (зима))]

You: kat

[Tue May 26 2020 15:19:40 GMT+0300 (RTZ 2 (зима))]

Donald H: Thank you. There is an open ticket with another user on the account. The
ticket is with our hardware/datacenter team.

[Tue May 26 2020 15:20:11 GMT+0300 (RTZ 2 (зима))]

Donald H: I apologize, the ticket is with you.

[Tue May 26 2020 15:20:48 GMT+0300 (RTZ 2 (зима))]

You: ok, when i have answer or help and how?

[Tue May 26 2020 15:21:28 GMT+0300 (RTZ 2 (зима))]

Donald H: I am not sure if you can see it because they are using the older ticket
system. But right now our datacenter team is working on it for you. They do not
have an ETA but they have created an internal escalation in regards to it.

[Tue May 26 2020 15:23:23 GMT+0300 (RTZ 2 (зима))]

You: yes i can' see this ticket, hope they write me into the email?

[Tue May 26 2020 15:23:40 GMT+0300 (RTZ 2 (зима))]

Donald H: They will reply to you through the ticket when the work is done.

[Tue May 26 2020 15:25:08 GMT+0300 (RTZ 2 (зима))]

You: and how i will get it if cant see a ticket?
[Tue May 26 2020 15:26:03 GMT+0300 (RTZ 2 (зима))]
Donald H: You had said you can. I apologize. You can check back with us
periodically and we will let you know.

[Tue May 26 2020 15:26:15 GMT+0300 (RTZ 2 (зима))]

Donald H: I would suggest come back in two hours.

[Tue May 26 2020 15:26:52 GMT+0300 (RTZ 2 (зима))]

You: oh sorry, i can't

[Tue May 26 2020 15:27:16 GMT+0300 (RTZ 2 (зима))]

Donald H: No worries. As I said, you can check back in a couple of hours.

[Tue May 26 2020 15:27:29 GMT+0300 (RTZ 2 (зима))]

You: thanks a lot

[Tue May 26 2020 15:27:40 GMT+0300 (RTZ 2 (зима))]

Donald H: Thank you for using IBM technical support chat. If you have any other
questions or concerns then do not hesitate to contact us back. Enjoy the rest of
your day.

[Tue May 26 2020 15:27:44 GMT+0300 (RTZ 2 (зима))]

Chat session has been terminated by the site operator.

[Tue May 26 2020 15:27:46 GMT+0300 (RTZ 2 (зима))]

You are now chatting with a Virtual Agent