Hotel Vocabulary

A) Types of room and room features – match the words to the pictures:

/ balcony / twin room / single room / en suite bathroom / double room /

Twin room
double room

single room suite bathroom balcony

B) Items in the room – match the words to the pictures:

/ fan / pillow / keycard / bathrobe / safe / towel / hair dryer / armchair / bedsheets
/ coffee machine / iron & ironing board / air conditioner / key / bedside table /
Hair dryer
Coffee machine towel bedsheets
pillow

safe Iron & ironing board bathrobe Bedside table

armchair

fan
key Air conditioner
keycard
 Booking a Hotel Room

Look at this advertisement for a hotel, then read the dialogue between the hotel receptionist and
the person booking the room. Fill in the gaps with the correct phrases.

Royal Park Hotel

Twin Room en suite £60 per night

Double room en suite £55 per night

Single room en suite £40 per night

Breakfast

Served between 6:30 am and 10:00 am Full English Breakfast£9

French breakfast£6

Restaurant & Bar

Open from 6 pm until 11:30 pm. Full à la carte menu available.

TV, coffee machine, safe and hair dryer in all rooms.

For bookings call 0181 745 6231

e-mail:
Website:

pay in cash on arrivalDoes the price include How much is the room per night That will be £49 in total

à la carteSo, to confirm Can I help you Your booking reference number is

Could you spell that for me could I book a room

 Making an enquiry and booking a hotel room

A: Hotel Receptionist B: Caller

A: Good afternoon, Royal Park Hotel. (1)Can I help you?

B: Hello, (2) could I book a room for the night of Wednesday, the 19thof July please.
A: Of course, can you tell me what kind of room you require? We have single, double and twin
rooms.
B: A single room, with an en suite bathroom if possible.
A: One moment please. Yes, we do have a room available.
B: (3) How much is the room per night?
A: £40.
B: (4) Does the price include breakfast?
A: No, the price is room only - but breakfast is available if required. We offer a full English breakfast
at £9 per person, or you can have a French breakfast for £6.
B: What about evening meals? Are they available?
A: Yes madam. We have a restaurant which is open from 6pm to 11:30pm and offers a full
(5) à la carte service.
B: Perfect. Could I book a single room with a full English breakfast? My name is Rebecca Stevens.
A: (6) Could you spell that for me please?

B: Yes, it’s R-E-B-E-C-C-A S-T-E-V-E-N-S.

A: (7) _ So, to confirm _, that’s a single room for the night of Wednesday the 19th of July with
a full English breakfast in the name of Rebecca Stevens.

B: That’s right.
A: (8)_ That will be £49 in total . Would you like to pay by credit card now or
(9) pay in cash on arrival ?
B: I’ll pay in cash when I arrive if that’s okay.
A: Yes, that’s fine. (10) _ Your booking reference number is _ 646702.
B: Thank you. Goodbye.
A: Goodbye.

ANSWERS: Making an enquiry and booking a hotel

room

A: Hotel Receptionist B: Caller

A: Good afternoon, Royal Park Hotel. (1)Can I help you?
B: Hello, (2)could I book a room for the night of Wednesday, the 19thof July please.
A: Sure, can you tell me what kind of room you require? We have single, double and twin rooms.
B: A single room, with an en suite bathroom if possible.
A: One moment please. Yes, we do have a room available.
B: (3) How much is the room per night?
A: £40.
B: (4)Does the price include breakfast?
A: No, the price is room only - but breakfast is available if required. We offer a full English breakfast
at £9 per person, or you can have a French breakfast for £6.
B: What about evening meals? Are they available?
A: Yes madam. We have a restaurant which is open from 6pm to 11:30pm and offers a full
(5)à la carte service.
B: Perfect. Could I book a single room with a full English breakfast? My name is Rebecca Stevens.
A: (6)Could you spell that for me please?

B: Yes, it’s R-E-B-E-C-C-A S-T-E-V-E-N-S.

A: (7)So, to confirm, that’s a single room for the night of Wednesday the 19 th of July with a full
English breakfast in the name of Rebecca Stevens.

B: That’s right.
A: (8)That will be £49 in total. Would you like to pay by credit card now or (9)pay in cash on
arrival?

B: I’ll pay in cash when I arrive if that’s okay.

A: Yes, that’s fine. (10)Your booking reference number is 646702.
B: Thank you. Goodbye.
A: Goodbye.
Create an advertisement for your own hotel:

Nicole’s Hotel

Twin _ room _$70usd__ per night

Double_ room $60 usd_ per night
single_ room $60 usd_ per night
Breakfast

Served between 7:00 am and 11:00 am

english breakfast Price:_11usd
breakfast french Price:_12usd

Restaurant & Bar

Open from _7:00pm_ until 12:00am . Full à la carte menu

available.
tv, towels, bathrobe, hair dryer, air conditioner and coffe machine in
all rooms.

For bookings call _01804628 e-mail:

info@ Nicole”shotel_.com Website:
www.Nicole”shotel_.com
 Making an enquiry and booking a hotel room

A: Good afternoon,Nicole”s_Hotel. Can I help you?

B: Hello, could I book a room for _the night of Monday , the 26thof may_ please.
A: Sure, can you tell me what kind of room you require? We have single , double and
twin rooms.
B: A _double room, with an suit bathroom if possible.
A: One moment please. Yes, we do have a room available.
B: How much is the room per night?
A: _60usd_.
B: Does the price include breakfast?
A: No, the price is room only - but breakfast is available if required. We offer English breakfast_ at
_10usd_ per person, or you can have _french breakfast_ for _12usd .
B: What about evening meals? Are they available?
A: Yes madam/sir. We have a restaurant which is open from _7:00 pm_ to 12:00am
and offers a
full à la carte service.
B: Perfect. Could I book a _double _ room with a French breakfast? My name is Sandra .
A: Could you spell that for me please?

B: Yes, it’s S_ a_ n_ r_ d r a_ .

A: So, to confirm, that’s a _double_ room the night of Monday , the 26thof may with a
for
french breakfast in the name of Sandra.

B: That’s right.
A: That will be _77usd_ in total. Would you like to pay by credit card now or pay in cash on arrival?

B: I’ll pay by credit card now.

B: I’ll pay in cash when I arrive if A: Okay, may I have your credit card number and expiry
that’s okay. date please?

A: Yes, that’s fine. Your B: Yes, the number is _27493020 and the expiry date is
the 20_ of _June , 2038_.
booking reference number is
A: Thank you, one moment please…okay, that’s all done.
45367 .
B: Thank you. Goodbye.
A: Goodbye.