Hotel Reception

Hotel Receptionist Good afternoon, Sir. May I help you?

Mr.Verma Good afternoon. Can I get a room in the Hotel please?
Hotel Receptionist Have you made an Advance booking, Sir?
Mr.Verma I’m afraid I haven’t done any room reservation. I tried to do hotel online
booking. I think that hotel reservation software was not working then
Hotel Receptionist What kind of room do you want, Sir? A double
room or a single room?
Mr.Verma A single room, please.
Hotel Receptionist Let me see. (Looking at the register). We are fully booked up at
this time of the year. No, we haven’t a single room available, sir.
Mr.Verma But please do try to help me out. I wouldn’t know where else to stay.
Hotel Receptionist would you like to see the hotel Manager, Sir? He just might
have some rooms reserved for emergencies.
Mr.Verma Thank you. Can you direct me to the Hotel Manager, Please.
Hotel Receptionist I’ll look for him in the hotel. Just a moment, Sir.
(Talking into the phone).
+Please get me the Hotel Manager.
-He might be in booking office. If he is not in the booking office, try the North Indian
Restaurant.
+Thank you
Mr.Verma meanwhile, can someone get my baggage out of the taxi?
Hotel Receptionist Why not? Of course. (To the porter.) Please get the gentleman’s
bags out of the taxi. (To Mr.Verma) please sit down. I’ll speak to the Manager of the
Hotel about a room for you, Sir.
Mr.Verma What is the room tariff in this hotel?
Hotel Receptionist We charge 50€ a day for a single room Sir.
(The telephone rings.).
+Yes, I want to speak to the Hotel Manager. I am speaking from Hotel Reception.
-Good morning.
+Sir. I have a small problem. There is a guest here who has just arrived. He wants a
single room and we haven’t any single rooms vacant. Is there some way of helping him
out, Sir?
- Just a moment. I’ll come down myself.
Mr.Verma (Approaching the hotel reception desk again). Could you get me a single
room?
Hotel Receptionist The Hotel Manager is coming down here and then we’ll see
what can be done. Don’t worry, Sir. We’ll try our best to help you out.
Hotel Manager Good morning, Sir. I am the Hotel Manager. What is the problem?
Hotel Receptionist The gentleman here has no reservation but requires a single
room. All the rooms are booked up.
Hotel Manager (Looking at the register). How long do you want to stay, Sir?
Mr.Verma Just for one night. I’m catching the train tomorrow afternoon.
Hotel Manager All right. I think we can accommodate you. Miss Tarner, give the
gentleman one of the room booked for the German group. Their plane has been delayed
and they will now be coming in tomorrow by lunch time. Will that be all right, Sir?
Mr.Verma Thank you very much.
Manager You are welcome.
Hotel Receptionist Here you are, Sir. I am giving you a single room on the second
floor. Will you please fill in your name and address in the registration book? Thank you.
Mr.Verma Does the room rent include meals also?
Hotel Receptionist No, Sir. Meals are charged separately. Here is your room key.
We’ve put you in room 206. The porter will take your bags up to your room. Is there
anything else you would like, Sir?
Mr.Verma No. Thank you very much.
Hotel Receptionist It is a pleasure, Sir.
Porter This way, Sir.
Mr.Verma Oh yes, forgot to mention. Can I get morning tea at 5o’clock tomorrow
morning?
Hotel Receptionist Of course, Sir. We’ll call you at 5 o’clock tomorrow morning,
with tea. If you want to eat your meals in the hotel, you can either call Room Service, or
come down to eat in one of the restaurants.
Mr.Verma Thank you.
alojamiento accommodation un peine comb

las sábanas (bed) sheets el comedor dining room

una reclamación a complaint el ascensor elevator / lift

una cama de primera

a double bed first (second/third/
matrimonio (segunda/tercer
fourth) floor
a/ cuarta) planta
una habitación
a double room
doble secador de pelo hair dryer

una habitación calefacción heating

a double-bedded
con cama de
room agua caliente hot water
matrimonio

a reservation / llave key

una reserva
booking
tarjeta (llave) key card
una habitación a room with
con baño bathroom el servicio de
laundry service
lavandería
una cama
a single bed salón lounge
individual

una habitación el equipaje luggage

a single room
individual el director manager
una propina a tip colchón mattress
una habitación almohada pillow
a twin-bedded
con dos cama s
room
individuales máquina de
razor
afeitar
aire
air conditioning
acondicionado factura receipt
el bar bar recepción reception
la bañera bath recepcionista receptionist
un albornoz bathrobe un reembolso refund
el botones bellboy restaurante restaurant
la cuenta bill servicio a las
room service
habitaciones
las mantas blankets
champú shampoo
car park attendant /
guardacoches
parking attendant ducha shower
un gorro de
shower cap
ducha

zapatillas slippers

jabón soap

jabonera soap dispenser

escaleras stairs

grifo tap / faucet

planchar to iron

dar o dejar una to pay a deposit or

señal down payment

lavar to wash

papel higiénico toilet paper

cepillo de
toothbrush
dientes

pasta
dentrífica / toothpaste
pasta de dientes

toalla towel

camas gemelas twin beds

camarero / la
waiter / waitress
camarera

lavabo washbasin

ventana window
¿Quedan habitaciones libres (para el cinco Do you have any rooms available (for the
de junio)? 5th June)?

Quiero una habitación doble para tres

I'd like a double room for three nights.
noches.

¿Cuál es el precio por día? How much does it cost per day?

¿Cuánto cuesta la pensión completa? How much is full board?

¿Cuánto cuesta la media pensión? How much is half board?

Lo siento, no entiendo. ¿me puede hablar I'm sorry I don't understand. Could you
más despacio por favor? speak more slowly please.

¿Puede darme la llave de la 206? Can you give me the key to room 206?

Quiero dejar un recado para el señor Smith. I'd like to leave a message for Mr. Smith.

Hay correo / algún recado para mí? Is there any mail / messages for me?

apartamento ático A penthouse suite

El hotel tiene magníficas vistas ´The hotel has wonderful views

El Hotel se sitúa al lado de la catedral The hotel is located next to the Cathedral

Deseo que me limpien los zapatos. I would like my shoes cleaned

Deseo que recojan una camisa para lavar y I would like you to pick up a shirt to be
planchar. washed and ironed.

¿Dónde puedo aparcar el coche? Where can I park my car?

Tengo el equipaje en el maletero. My luggage is in the boot / trunk.

Tengo reservada una habitación para esta

I have a reservation for tonight.
noche.

¿Está incluido el desayuno? Is breakfast included?

la cuenta bill
¿Me puede preparar la cuenta por favor? Could you get my bill ready please?

marcharse to leave
Nos marcharemos mañana por la mañana. We'll be leaving tomorrow morning.
Me marcharé mañana por la tarde / noche. I'll be leaving tomorrow afternoon / night.

¿Puede decirme a qué se refiere este

Could you tell me what this charge is for?
concepto?

¿Aceptan tarjetas de crédito? Do you take credit cards?

una llamada despertador an alarm call

¿Me puede despertar a las ocho horas? Can you wake me at eight o'clock?

¿Hablo con el bar? Am I speaking to the bar?

La calefacción no funciona. The heating doesn't work.

El/La ............. no funciona. The ........... doesn't work.

La televisión está averiada.

Note: The equivalent of the English: The television is not working
"Out of Order" is Averiada

¿Me puede traer un cepillo de dientes? Could you bring me a toothbrush?

What time does the restaurant open /

¿A qué hora abre / cierra el restaurante?
close?

¿A que hora comienza el servicio de What time do you serve breakfast / lunch /
desayunos / comidas / cenas? dinner?

La habitación no está arreglada. The room hasn't been made up.

¿Me pueden subir una botella de champán a Could you bring me a bottle of chapagne
la habitación? to my room?

Necesito papel / sobres / sellos. I need some paper / envelopes / stamps.

¿Quedan habitaciones libres (para el cinco Do you have any rooms available (for the
de junio)? 5th June)?

No molestar Do not disturb.

escalera de incendios fire escape

salida de incendios fire exit

arrival llegada to check out registrar la salida
bath baño to deposit depositar
bellboy botones to disturb molestar
booking reserva to stay permanecer
breakfast area área de desayuno
cancellation cancelación bungalow bungalow, chalet
departure salida country cottage casa de campo
double room habitación doble casa de huéspedes,
guesthouse
floor piso pensión
front office recepción
front-office clerkrecepcionista American plan
pensión completa
ground floor planta baja (US)
hall porter conserje modified
American plan media pensión
housekeeper ama de llaves
(US)
housekeeping personal de
European plan habitación solamente
staff habitaciones
bed and breakfast,
surtidor de cubos de cama y desayuno
ice-dispenser B&B
hielo
half board (GB) media pensión
key llave
room and board,
key card llave magnética pensión completa
R&B (GB)
key clerk encargado de llaves
laundry lavandería
lobby vestíbulo
luggage equipaje
mail clerk encargado del correo
porter portero
registration card tarjeta de registración
restaurant restaurante
servicio a la
room service
habitación
single room habitación individual
safe caja de seguridad
shower ducha
staff personal
towel toalla
dos camas
twin beds
individuales
disponibilidad de
vacancy
habitaciones
voucher cupón
Despertador
wake-up call
telefónico

to book reservar
to check in registrarse