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    Maria Mercedes Castillo
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    at the hotel 8voA

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    7 views1 page

    At The Hotel 8voa

    Uploaded by

    Maria Mercedes Castillo

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    AT THE

    María Mercedes CastilloMora

    HOTEL
    MAKING THE BOOKING

    I’d like to book a (single / double /


    twin) room for two nights, please.
    I’d like to make a reservation for a
    (single / double / twin) room for the
    night of (date), please.
    Do you have any double rooms left
    for the weekend?
    Do you have any double rooms
    available this weekend?
    How much is… a single room / a
    SOME USEFUL PHRASES double room / a suite?
    What time is check-in? (check-in =
    Do you have a reservation? when you arrive and give your
    May I have your name, please? passport information)
    How long will you be staying? What time is check-out? (when you
    Could I see you I.D., please? leave and pay)
    How many guests are with you? What time is breakfast?Are all your
    Could you please fill out this form? rooms ensuite? (= with bathroom)
    Do you need help with your bags? Is there wifi in the room?Is there a
    Do you need a wake-up call?. lift? (life / elevator).

    CHECK IN
    FRONT DESK RECEPTIONIST

    What name is the reservation under?


    How long will you be staying?
    Are you planning on checking out
    CHECK IN
    tomorrow? GUEST
    I'm afraid you can't check in until
    after 4:00 pm. We have a reservation under Jill
    What type of vehicle are you driving? McMann.
    Do you know the license plate Do you have any vacancies?
    number of your vehicle? Is the hotel booked, or can we get a
    Complimentary breakfast is served in room for tonight?
    the lobby between 8 and 10 am. How do we get to our room from here?
    I'll give you two room keys. Is it okay to park out front?
    The dining room is on the main floor What time is the pool open until?
    at the end of the hall. What time is breakfast served at?
    The weight room and sauna are on Is it too early to check in?
    the top floor. Can we get a wake-up call?
    Just call the front desk if you need When is check out time?
    any extra towels or pillows.

    CHECK OUT
    FRONT DESK RECEPTIONIST

    Are you ready to check out?


    CHECK OUT
    What room were you in? GUEST
    How was your stay?
    Was everything satisfactory? We're checking out of room 401.
    Will you be putting this on your card? Sorry we're a bit late checking
    And how will you be paying for this? out.
    Would you like to speak to the hotel I'm afraid we overslept/slept in.
    manager on duty? We really enjoyed our stay.
    I'll just need your room keys, please. We have a few complaints.
    Enjoy the rest of your holiday. We'll be back next time we're in
    Have a safe trip home. town.

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