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Script Confirming A Hotel Booking

The document is a transcript of a telephone conversation between a hotel receptionist and a customer trying to confirm and modify their booking. The line is bad, so the receptionist has to repeatedly ask the customer to repeat themselves. The customer wants to change their booking from one double room and one single, to two double rooms. The receptionist checks their system and confirms the change is possible. They also note the customer's requests for vegetarian meals and an early morning alarm call on their departure date. The receptionist recaps the modified booking for confirmation.

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Hilal Imtiyaz
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12K views2 pages

Script Confirming A Hotel Booking

The document is a transcript of a telephone conversation between a hotel receptionist and a customer trying to confirm and modify their booking. The line is bad, so the receptionist has to repeatedly ask the customer to repeat themselves. The customer wants to change their booking from one double room and one single, to two double rooms. The receptionist checks their system and confirms the change is possible. They also note the customer's requests for vegetarian meals and an early morning alarm call on their departure date. The receptionist recaps the modified booking for confirmation.

Uploaded by

Hilal Imtiyaz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
  • Listening Materials - Hotel Booking Dialogue: Presents an English conversation script between a hotel receptionist and a customer booking a room, useful for listening comprehension practice.

ENGLISH LISTENING MATERIALS

www.haarrr.wordpress.com
Topic : Confirming a hotel booking
Type : ialog!e" # Con$er"ation
Situation : a telephone conversation between a hotel receptionist and a person trying to
make a booking. The line is bad but the receptionist has the telephone skills to
deal with this problem.
SCRIPTS:
Hello and welcome to this Learn English professional recording, brought to you by the British
Council. To find out more and to access language actiities and audio scripts, isit our Learn
English website at www.britishcouncil.org/learnenglish
CO!IR"I# $ %OT&' (OO)I#
Receptionist ! "ood afternoon, #rion Hotel, how may $ help you%
Customer ! $&m ringing to confirm a boo'ing $ made a wee' ago. $ was e(pecting an email
but $ haen&t receied anything.
Receptionist ! $&m sorry the line is rather bad, would you mind repeating that, please%
Customer ! )es, $ made a reseration on your website under the name of Coutts. "eorge
Coutts.
Receptionist ! Could you spell your surname for me, please%
Customer ! )es, that&s C*#*+*T*T*,
Receptionist ! -nd when was the reseration for%
Customer ! .uly /0
rd
to the /1
th
Receptionist ! ,orry, did you say the /2
st
%
Customer ! 3o, the /0
rd
Receptionist ! Let me 4ust chec' if we hae your details on the system. -h5 yes, here we
are.
Customer ! $ put down one double and one single room, but $ wonder if $ could change that.
Receptionist ! $&m terribly sorry $ didn&t 6uite catch that. 7ould you mind spea'ing up a little%
Customer ! )es, $ wanted to change the number of rooms. $s it possible to hae two
doubles instead of a single and a double%
Receptionist ! Let&s see5oh hold on a moment. $&e got someone on the other line. (Speaks
to other customer) yeah, yeah5would you mind if $ rang you bac'. $&m 4ust
dealing with a reseration. Than's.
Customer ! ,orry%
Receptionist ! )es, sorry about that 8r. Coutts, $&m 4ust getting your boo'ing details up now.
)es, we do hae another double aailable for those nights. 7as there anything
else%
Customer ! 7ell, $ wanted to 'now if you did egetarian food for the eening meal. $t wasn&t
clear from the website.
Receptionist ! )es, we do, but by prior arrangement. But now you&e re6uested it, $&ll put that
down in the boo'ing. How many people was that for%
Customer ! .ust myself
Receptionist ! 9ery good. -nything else%
Customer ! 7ell, we&e got a ery early return flight on the 0:
th
, so we&ll need an alarm call
at about ;.0:, $ should thin'.
Thank yo! for %o&nloa%ing from &&&'haarrr'&or%pre""'com
(
Receptionist ! 3o problem sir, $&ll arrange that now. 7as that all%
Customer ! $ thin' so.
Receptionist ! ,o you&d li'e two double rooms for the nights of /0
rd
to the /1
th
.uly inclusie,
egetarian proision for one and an early morning call on your departure. $s
that correct%
Customer ! That&s right
Receptionist ! $f we can help you with anything else, 4ust gie us a ring. 7e loo' forward to
seeing you in .uly.
)"o!rce: http://britishcouncil.org *
More %o&nloa%"+ Engli"h Li"tening Material"+ $i"it
www.haarrr.wordpress.com
education for all; education for a better life
Thank yo! for %o&nloa%ing from &&&'haarrr'&or%pre""'com
,

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