VOCABULARY Match the words and their definitions HOTEL STAFF

What are their responsibilities?

1 book A the breakfast is in the price Speak to your partner.
2 vacancy B a room with a double bed
3 check-in C breakfast and a main meal included
4 check out D return the key and settle the bill
5 adjoining rooms E arrange to stay in a hotel
6 breakfast is included F the window overlooks a nice place
7 half board G a room with two separate beds
8 full board H the price of the room for one night
9 single room I a room with one bed
bellboy chambermaid
10 double room J go to the front desk and register
11 twin room K a phone call from the front desk
12 suite L amount paid ahead
13 room with a view M an available room in a hotel
14 charge Ł45 per night N a set of rooms
15 wake up call O all meals are included
16 deposit P two rooms connected with a door
receptionist doorman

FACILITIES a b DIALOGUE Fill in the missing words, then

Match the facilities to act out similar dialogues.
The pictures
breakfast vacancy double book
overlooking (2x) prefer great with
1. Room service
2. Mini bar c d  Can I _______________ a room till Tuesday,
3. Restaurant please?
4. Indoor pool  _______________ or single?
5. Laundry service  Double _______________ a shower.
6. Gym  We have one _______________ on the second
7. Room internet floor _______________ the street.
e f  I’m rather a bad sleeper. I’d
8. Meeting room
_______________ a quieter room.
9. Room coffee/tea
 Then I can give you one _______________ the
10. Room iron
garden.
11. Room hairdryer  That sounds _______________. How much is
12. Smoking room it?
13. Air conditioning g h
 £32, _______________included.
14. Gift and book shop
15. Parking
16. Airport shuttle
’SKELETON DIALOGUE’
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 Room for one. From … to …
 Bath or shower?
 Shower. Sea view?
 Yes. Top floor.
 OK. What facilities?
m n o p  Mini bar, restaurant, indoor pool.
 Air conditioning?
 Of course. And also …
 OK. Deposit?
 Yes. Confirm via email.
 1 book E arrange to stay in a hotel
HOTEL STAFF
2 vacancy M an available room in a hotel
3 check-in J go to the front desk and register - Bellboy: a man in a hotel
4 check out D return the key and settle the bill employed to carry cases, open
5 adjoining rooms P two rooms connected with a door doors, etc.
6 breakfast is included A the breakfast is in the price
- Chambermaid: a woman
7 half board C breakfast and a main meal included
employed in a hotel to clean and
8 full board O all meals are included tidy bedrooms
9 single room I a room with one bed
10 double room B a room with a double bed - Receptionist: a person who
11 twin room G a room with two separate beds welcomes and helps visitors and
answers the telephone
12 suite N a set of rooms
14 room with a view F the window overlooks a nice place - Doorman: a person whose job is
15 charge Ł45 per night H the price of the room for one night to stand by the door of a hotel and
16 wake up call K a phone call from the front desk allow people to go in or out, and to
open their car doors, etc.
17 deposit L amount paid ahead

FACILITIES DIALOGUE Fill in the missing words

Match the facilities to a b
The pictures
o Can I book a room till Tuesday, please?
1 Room service f o Double or single?
2 Mini bar p o Double with a shower.
3 Restaurant e o We have one vacancy on the second floor
c d
4 Indoor pool k overlooking the street.
5 Laundry service m o I’m rather a bad sleeper. I’d prefer a quieter
6 Gym d room.
7 Room internet b o Then I can give you one overlooking the
8 Meeting room a garden.
9 Room coffee/tea c e f o That sounds great. How much is it?
10 Room iron h o £32, breakfast included.
11 Room hairdryer g
12 Smoking room l
13 Air conditioning o
14 Gift and book shop n g h
15 Parking j
16 Airport shuttle i

i j k l

m n o p