English for Communication I

Part I. New Words

arrival front desk complimentary breakfast
departure concierge transportation
passport elevator shuttle bus
flight vending machine taxi
lobby room service

Part II. At the front desk or concierge

Dialogue I:
Guest: Excuse me. I want to stay at this hotel.
Staff: Ok. What kind of room would you like?
Guest: I want to stay in a room with twin beds.
Staff: How many people will be staying with you?
Guest: There will be 4 people all together, 2 adults and 2 children.
Staff: How long will you be staying with us?
Guest: We will stay for 1 week.
Staff: Will you pay with cash or a credit card?
Guest: How much does it cost?
Staff: The room with twin beds costs $200 per night.
Guest: Ok. I will pay with a credit card.

Dialogue II:
Reception: Good morning madam. Can I help you?
Guest: I would like to check-in please.
Reception: Certainly madam. Do you have a reservation?
Guest: Yes. My name is Clara William
Reception: Ah yes. Ms. Clara. Can I have your credit card please?
Guest: Sure. Is Visa card okay?
Reception: Yes, that's fine thank you. How long will you be staying?
Guest: Three nights. Here is my credit card.
Reception: Thank you. You are in room 2508. Please sign here. Here is your key. The bell-boy will help you
with your luggage and show you to your room.
Guest: Thank you. Oh, by the way, what time is breakfast?
Reception: Breakfast is from 7 to 9 in the restaurant on the 3rd floor.
Guest: Thank you, and what time is check-out?
Reception: Check-out is at 10am.
Guest: Thank you.
Reception: Have a pleasant stay madam.
Part III: Circle true or false for each sentence about the dialogue II. If false, please correct the sentence.
1. The guest has booked the room. True / False _________________________________________
2. The guest is alone. True / False _________________________________________
3. The guest will stay for 3 weeks. True / False _________________________________________
4. The breakfast time is 2 hours. True / False _________________________________________
5. The guest will pay with a credit card. True / False _________________________________________

Part IV: Practice with a partner.

Staff: Welcome to the Plaza Hotel. What kind of room would you like?
Guest: I want to stay in a room with ____________________________.
a queen bed 2 adults
Staff: How many people will be staying with you?
twin beds 2 children
Guest: _______________________________________.
a single bed with a debit card
Staff: How long will you be staying with us?
a hot tub by check
Guest: I will stay for _______________________.
just me with cash
Staff: Will you pay with cash or a credit card?
3 days
Guest: I will pay __________________________.

Part V: Find the words in the box below.

A B C D E F G H I J K L M N O
1 e k d o t t t q b c l e f r n arrival
2 j n u e h a r x o e c b r h o concierge
3 h k i g p g x n d i m l o b i departure
4 a x i h j a c i v c c a n o t elevator
5 d l w y c i r r z f x v t l a flight
6 f w o z e a e t v v k i d k t front desk
7 x v y r k s m l u v k r e a r lobby
8 y p g l m a r g p r y r s u o passport
9 g e l o a w d o n v e a k d p room service
10 t r o p s s a p t i a j d k s shuttle bus
11 w r a s c u u d v a d t m o n taxi
12 s h u t t l e b u s v n l n a transportation
13 t n s u e u m x n r f e e s r vending machine
14 g k n m f l o b b y x a l v t
15 j u r n y c y l b k i k v e d