Telkomsel Delivers Solid Growth and Revenue from Data in 2019 Annual Report

ANNUAL REPORT 2019
ANNUAL REPORT 2019

Building on the initiatives of previous years,
Telkomsel continued
to enrich its digital
business
to shape the future through
internal collaboration,
synergies, and partnerships
within the digital ecosystem
at large.
to expand and
At the same time, Telkomsel strove

to improve customer experience
and satisfaction as key drivers of
long-term success.
(in billion rupiah) (in million)
DIGITAL BUSINESS DATA USERS

REVENUE
58,237 110.3
23.1% 3.5%
DATA 50,550 LTE USERS 88.3
22.3% (in million) 61.3%
DIGITAL
SERVICES 7,687
29.0%
2019
63.9%
2018
Digital
Business 53.0%
Contribution
2
PT Telekomunikasi Selular
improved
MOMENTUM
Telkomsel has successfully delivered
growth and revenue from data
supported by solid digital products
and services offerings, as shown by
TOTAL BTS improved momentum in 2019.
212,235 (in gigabyte)
12.2% Consumption/ 2019

Data User
3G/4G BTS 54.7% 5.2
161,938
16.7% 2018
3.4
(in terabyte)
PAYLOAD
6,715,227 53.6%
3
ANNUAL REPORT 2019

Highlights of
the Year
6 Key Performance
Company
8 Financial Highlights at a Glance
9 Operational Highlights
10 2019 Event Highlights 52 Telkomsel in Brief

18 Awards & Accolades 53 Share Ownership History
23 Iso Certification 54 Organization Structure
54 Key Products & Services
56 Milestones
Business
Review
Remarks from
the Management 60
61
Vision and Mission
Corporate Strategy in Brief
62 Transformation Program
65 Marketing
26 Remarks from the President Commissioner
72 Digital Services
30 The Board of Commissioners
83 Sales
32 Profile of the Board of Commissioners
88 Information Technology
36 Remarks from the President Director
92 Network
40 The Board of Directors
94 Human Capital Management
42 Profile of the Board of Directors
100 Synergy
Corporate Social
Responsibility
126 CSR Supports the Vision and Mission of the Company
126 Telkomsel CSR Objectives
126 CSR and Sustainability
126 CSR Strategy
Good Corporate 126 Education
Governance 128
132
Digital Citizenship
Community Empowerment and Well-being
136 Philanthropy
105 Code of Conduct
General Meeting of
105
Shareholders
105
Independence of Board of
Commissioners and Board Management
Discussion &
of Directors
105 The Board of Commissioners
108
Committees under the
Board of Commissioners
Analysis
110 The Board of Directors
142 Global and Indonesia Macroeconomic Review
112 Remuneration
142 Business Review and Industry Outlook
112 External Audit
143 Overview of 2019 Performance
113 Whistleblowing
143 Operational Results
113 Corporate Secretary
144 Financial Results
113 Investor Relations
150 Responsibility for the 2019 Annual Report
114 Internal Audit
115 Enterprise Risk Management
119 Regulatory Management Additional Information
123 Litigation Case 153 Abbreviations
154 List of GraPARI
170 Corporate Data
ANNUAL REPORT 2019

Revenues EBITDA & EBITDA Margin
in trillion Rupiah in trillion Rupiah
93.2 89.2 91.1
53.6 49.2
47.4
57.5% 54.0%
53.2%
EBITDA
Margin
2018
2019
2018
2019
2017
2017
Total Customer Base Data Users
in million in million
196.3
163.0 171.1
106.6 110.3
105.8
2018
2019
2018
2019
2017
2017
Highlights of the Year
Net Income & Total Assets
Net Income Margin
in trillion Rupiah in trillion Rupiah
85.7
82.7 82.7
30.4
25.5 25.8
32.6% 28.6% 28.3%

Net
Income
2018
2019
2018
2019
2017
2017
Margin
Total BTS Roll-Out Total BTS On-Air &

Total 3G/4G BTS
in thousand in thousand
212.2
189.1
160.7
161.9 3G/4G
BTS
138.8
31.7 110.4
28.4 23.2
2018
2019
2018
2019
2017
2017
ANNUAL REPORT 2019

Description (in billion Rupiah) 2019 2018 2017 2016 2015
Balance Sheet
Current Assets 18,657 16,836 21,098 28,818 25,660

Fixed Assets 55,229 56,899 56,074 54,259 54,112
Other Non - Current Assets 8,844 8,916 8,576 6,704 4,314
Total Assets 82,730 82,650 85,748 89,781 84,086
Current Liabilities 20,892 20,737 23,031 21,891 20,020
Non-Current Liabilities 12,629 10,767 8,587 8,520 12,565
Equity 49,209 51,147 54,130 59,370 51,502
Total Liabilities and Equity 82,730 82,650 85,748 89,781 84,086
Profit and Loss
Revenues 91,088 89,246 93,217 86,725 76,055

Expenses (Include Depreciation & others) 56,134 54,707 53,164 49,502 46,377
EBITDA 49,218 47,439 53,592 49,781 42,602
Net Income 25,799 25,536 30,395 28,195 22,368
Cash Flows
Cash Flows from Operating Activities 41,478 36,910 39,571 42,805 36,359
Cash Flows for Investing Activities (13,448) (16,095) (13,984) (12,794) (12,951)
Cash Flows from (for) Financing Activities 439 2,998 (710) (4,731) 2,077
Cash Dividend (26,382) (27,865) (34,010) (19,401) (21,533)
Cash and Cash Equivalents at End of Year 8,583 6,497 10,548 19,681 13,802
Financial Ratios
EBITDA Margin1 54% 53% 57% 57% 56%

Net Income Margin 2
28% 29% 33% 33% 29%
Return on Assets 3
31% 30% 35% 32% 27%
Return on Equity 4
51% 49% 54% 51% 43%
Notes:
1. EBITDA divided by Revenues
2. Net Income divided by Revenues
3. Net Income divided by Average Total Assets
4. Net Income divided by Average Total Equity
2019 2018 2017 2016 2015
Customers - in thousands
Postpaid 6,376 5,400 4,739 4,180 3,509
Prepaid 164,729 157,587 191,583 169,740 149,131
Total 171,105 162,988 196,322 173,920 152,641
Legacy Business Drivers

MoU Total - in billion minutes 179 207 212 232 225
SMS Total - in billion units 54 77 135 183 219
Core Business Drivers

Data-enabled Users - in thousands 110,253 106,553 105,808 84,729 73,887
Data Payload - in TB 6,715,227 4,373,077 2,168,245 958,733 492,245
ARPU - in thousand Rupiah

Blended 46 41 43 45 43
Network Data - units

Total BTS-2G 50,297 50,310 50,324 50,344 48,394
Total BTS-3G/4G 161,938 138,771 110,381 78,689 54,895
Total BTS 212,235 189,081 160,705 129,033 103,289
Employee Data
Total Employees (incl. subs & associated co) 5,465 5,535 5,461 5,191 4,902
ANNUAL REPORT 2019

January
MAXstream and Astro Presented An Original
Production, "Nawangsih"
Telkomsel's video streaming application, MAXstream
through MAXstream Original, once again presented
original content in the form of serial “Nawangsih”, in an
effort to improve its user experience. Besides continuing
to provide quality digital video content for its users,
MAXstream also strives to hone the nation's creative
talents by using our platform to showcase their work to
the wider public.
February
WOW! Winners of The NextDev WON Award
at the 2019 Mobile World Congress
Habibi Garden, the winner of Telkomsel's
Corporate Social Responsibility (CSR) program
The NextDev 2016, successfully won an award
at the prestigious annual Mobile World Congress
(MWC) 2019. Specifically, Habibi Garden won the
Best 5 award at the 2019 Global Mobile (GLOMO)
Awards for its social impact contribution for
Indonesia through agriculture.
Exciting & Interesting #BHAYPLASTIK Day

at TSO
Telkomsel launched the #BhayPlastik Day green
campaign on February 19, which was held at the
Telkomsel Smart Office Diorama. This event was
not only aimed to reduce plastic waste, but also
brought in a number of recycling communities to
teach employees how to recycle materials into
useful products.
10
March
Exciting Hackathon at Unpad, and Kick Off of
The Nextdev 2019
The Nextdev Telkomsel, in collaboration with Padjajaran
University, held the first Hackathon to catalyze innovations
and stimulate the development of students as well as
their careers. The event, themed "Respectacular Unpad
Hackathon Weekend", was held on March 22-23, 2019 at
Bale Santika, Padjadjaran University, Jatinangor. The winner
with the best digital product was entitled to application
development assistance funds of Rp100 million.
April
THE PATRIOT DIGITAL VILLAGE PROGRAM FROM
TELKOMSEL MAKES VILLAGES COOL
Telkomsel, through its CSR program called Patriot
Digital Village, collaborated with Mobisaria (a rural
digital platform) to initiate the formation of a digital
literacy community. This program aims to create local
heroes in the form of technology-literate Patriots, thus
creating a new work opportunities in the digital age
and helping community businesses as well as micro,
small and medium enterprises (MSMEs). This program
was launched by West Java Governor Ridwan Kamil,
Telkomsel Human Capital Management Director Irfan A.
Tachrir and Mobisaria CEO Dadang Geminar at Gedung
Sate, Bandung on April 1, 2019.
11
ANNUAL REPORT 2019

April
Spreading Happiness in the Month
of Ramadan
Director of Finance Heri Supriadi symbolically
handed over dates to representatives of the 20
mosques designated as aid recipients at the
Ramadan Takjil Date Handover event held at the
Tarqiyah Taqwa TSO Mosque, Tuesday on April
30, 2019.
Rp500 Million for the Winners of the Dunia

Games Pro League Grand Final
Telkomsel’s gaming news portal and game voucher
sales platform, Dunia Games, held the grand final
of the Dunia Games Pro League (DGPL) on April 27,
2019 at the Dunia Games eSports Stadium, Jakarta.
The DGPL Tournament consisted of a Free Fire
game competition attended by twelve of the best
professional teams in Indonesia who competed for
total prizes of more than Rp 500 million. The DGPL
Tournament is a part of the Dunia Games League
and the Dunia Games Campus League series, two of
the largest eSports league tournament in Indonesia.
May
Telkomsel Formed TMI, A WHOLLY-OWNED Subsidiary to Support

Investment Activities and New Strategic Partnerships
with Startups
Telkomsel reiterated its commitment to accelerate the development of
digital ecosystems in Indonesia with strategic funding for early growth
stage startups through its wholly-owned subsidiary, named Telkomsel Mitra
Innovation (TMI), in collaboration with MDI Ventures Telkom and Singtel
Innov8, a Singtel corporate venture capital. TMI is expected to enable
access to various exciting new opportunities in the technology sector.
12
June
LinkAja Grand Launch, SOE Collaboration for
the Country
LinkAja was officially launched on June 30, 2019 under PT Fintek
Karya Nusantara to LinkAja, a collaboration of State Owned Enterprises
(SOEs) 'From and For Indonesia', is the only fintech supported by a
variety of cross-sector businesses including banking, insurance, and
oil. The inauguration was carried out by Indonesian Vice President
Jusuf Kalla, SOE Minister Rini Soemarno, Transportation Minister Budi
Karya Sumadi, Minister of Communication and Information Rudiantara
and the Managing Directors of several SOEs.
Turning 24 in the Spirit of Transformation T-Perpus, Telkomsel's Digital Library

As it came closer to the quarter century Telkomsel introduced T-Perpus to book lovers in
mark, Telkomsel was infused with the spirit of Indonesia on June 29, 2019. T-Perpus is a digital
transformation, leveraging momentum of its library created by Telkomsel in collaboration with
anniversary celebration as a catalyst for change Gramedia. With the tagline "Knowledge at Your
and transformation to drive the Acceleration of Fingertips", T-Perpus make it easier for users to
the Country. access and read their favorite books.
SIAGA RAFI 2019, IN PREPARATION FOR EID AL-FITR

Approaching eid al-fitr 2019, Telkomsel prepared GraPARI
outlets and mobile services in 215 homecoming routes,
including 342 tourist spots, 508 GraPARI Telkomsel Siaga, 493
Mobile GraPARI (comprises 324 cars and 169 motorbikes), 111
digital self service - MyGraPARI, 831 distributor partner service
offices, and 3,779 Standby Outlets to ensure the quality of
communication and Telkomsel's services during this period.
13
ANNUAL REPORT 2019

July September
DMobXLab, A Cool Collaboration
Between Telkomsel and ZTE
The DMobXLab soft launch was carried
out by HCM Director Irfan A. Tachrir and
ZTE representatives in July. DMobXLab is
Telkomsel's innovation lab for the acceleration
of Industry 4.0 while simultaneously
encouraging the advancement of the digital
industry in Indonesia.
Telkomsel SUPPORTED the Launch of

LinkAja Syariah in line with Islamic
Lifestyle Trends
Telkomsel, through its LinkAja business unit, signed
a partnership with the National Sharia Finance
Committee (KNKS) to launch LinkAja Syariah, a
digital money platform in accordance with Islamic
financial principles. The signing was carried out in
conjunction with the opening of the Islamic Digital
Day event, which was held at the Jakarta Financial
Club on September 16.
August
SPREADING Happiness through Religious Sacrifices

In the moment of Eid al-Adha 10 Dzullhijjah 1440H, the
expanded Telkomsel family once again shared meat from
sacrificial animals in one of its regular Corporate Social
Responsibility (CSR) sharing programs, handing over a total
of 751 sacrificial animals, consisting of 631 goats / sheep and
120 head of cattle, which was symbolically given by President
Director Emma Sri Martini to the DKM of Al-Murthado Mosque
on August 9. This aid was distributed to 505 locations around
Telkomsel service offices, BTS locations, Hajj dormitories, and
social partners / institutions throughout Indonesia.
14
Top Indonesian E-Game Players COMPETED at Golden Ticket 2019
Dunia Games held the Golden Ticket Grand Final Tournament e-games
event on September 28 in Jakarta. A total of 12 e-sports teams competed
on this Free Fire mobile game, which is one of the highest rated game
applications in Indonesia. Held in partnership with Garena as the Free Fire
application developer, this event is expected to encourage the emergence
of professional, globally competitive e-gamers.
Telkomsel DELIVERED Abundant Excitement at the Oh My Gig Festival

Telkomsel held the Oh My Gig (OMG) festival at Senayan Jakarta as a form of its
commitment to encourage the digital lifestyle of its customers by delivering quality
music, films and mobile games for them to experience. A highly popular girl band
from South Korea appeared as the main star at the OMG festival, which aims to
attract the attention of the younger generation as a segment targeted by Telkomsel.
Dunia Games Officially RELEASED ‘Lord of Estera’

Dunia Games, which is one of Telkomsel’s digital lifestyle services, released its newest
e-game, Lord of Estera. As an RPG (role-playing game) online mobile game application,
Lord of Estera has a variety of game modes, characters, and in-app purchases. Lord
of Estera, which is Dunia Games’ second game, can be downloaded via the Google
Play Store for Android-based devices and the App Store for iOS devices and does not
require devices with high specifications.
October
Telkomsel LAUNCHED by.U, the First End-to-end

Digital Prepaid Cellular Service in Indonesia
Telkomsel officially launched by.U, the first digital prepaid
cellular service in Indonesia that provides an end-
to-end digital experience for all telecommunications
needs, from choosing a number to getting a SIM card,
topping-up balance and quota, and making payment.
by.U was developed specifically for the Gen Z segment
in Indonesia which is continuously online, and aimed to
accommodate them through integrated services based
on fully customizable digital applications.
15
ANNUAL REPORT 2019

November
Telkomsel LAUNCHED Various Content on HBO
GO THROUGH MAXSTREAM
Telkomsel in collaboration with Warner Media
Entertainment has now made HBO Go available on the
one-stop video portal MAXstream, which was officially
launched on November 15 at the Senayan City Atrium.
The collaboration made Telkomsel the first cellular
operator to deliver HBO GO services in Indonesia,
enabling its customers to enjoy the entire collection of
HBO blockbuster shows and films anytime, anywhere,
with a variety of special Data package options.
Approaching Christmas and New Year, Telkomsel Successfully TRIALLED 5G

Telkomsel Guarantees Superior Network Network in Batam
Quality Telkomsel successfully tested its 5G network in
In an effort to maintain superior Voice and Data Batam, Riau Islands with the first video call using
quality during the 2019 Christmas and 2020 New a 5G connection between Telkomsel officials and
Year period, Telkomsel Network Directorate carried the President Director of Ericsson Indonesia, Jerry
out various activities including holding a series of Soper. A 5G speed test with Oppo Reno 5G was
Drive Test and Network Inspection (DTNI). This year, also successfully held. In the future, 5G technology
DTNI focused on Super Crowds and the Toll Road is expected to provide many benefits for national
Network, which had just been formalized by the industrial development.
government. The aim is to ensure that Telkomsel
customers can enjoy excellent experience along toll
roads, rest areas and exit tolls with regard to both
Voice and Data access services.
16
December
Supporting the Digital Lifestyle for All,
MAXstream Presented the ‘Isyarat’ Series
MAXstream presented an interesting and inspiring
series called “Isyarat”, a family drama based on
the true story of the struggle of Angkie Yudistia,
founder and CEO of Thisable Enterprise, a
company specialising in supporting Indonesians
with disabilities. Angkie was recently selected to
be Special Staff to President Joko Widodo during
the 2019-2024 period. This series focuses on
how Angkie, who is deaf, is nonetheless able to
Five of Indonesia's Best Startups overcome her disabilities to become an inspiration
Showcased BRILLIANT Creations at The 2019 for the people of Indonesia.
NextDevSummit
The NextDev 2019, as a program that searches for
and helps develop Indonesia's best technology
startups in the social impact field, presented five
finalists as the best startups, namely Benihbaik.
com, Binar Academy, Ravenry, Mother and Crowde.
Revenry, Mother and Crowde later emerged as the
winners, winning development funds amounting
to IDR 100 million each, and the opportunity to go
for training at the Huawei Global Training Center in
Hangzhou, China.
17
ANNUAL REPORT 2019

WSIS Prizes 2019
Champion of WSIS Prizes 2019 -
ICT Applications (e-Agriculture)
Telkomsel
won a
WSIS Prizes 2019
Champion of WSIS Prizes 2019 -
ICT Applications (e-Business)
total of 56
national and These prestigious
achievements reflect
international Telkomsel’s commitment Frost and Sullivan 2019
Digital Service Provider of
to continuous excellence
awards in 2019 in business and customer
the Year 2019
service, maintaining a
in a variety of good corporate image, and
Asia's Best Employer Brand
Awards 2019
delivering on its corporate Asia's Best Employer Brand
categories social responsibility. Awards 2019
Telecom Asia Awards 2019 Telecom Asia Awards 2019 Telecom Asia Awards 2019
Most Innovative Approach to Most Innovative Customer Most Innovative IoT Project
Mobile Security Service Technology (My (INTANK) - Finalist
Telkomsel) - Finalist
18
Frost and Sullivan 2019 Frost and Sullivan 2019
Indonesia Mobile Data Service Indonesia Telecom Service
Provider of the Year Provider of the Year
World Branding
Award 2019 Indonesia Best Brand Awards 2019
Brand of the Year 2019 Platinum Winner - Sim Card simPATI
Applications (e-Agriculture)
Red Hat APAC Innovation

Awards 2019
Digital Transformation
Influential Brand
Awards 2019
Top Brand
Telecommunication
19
ANNUAL REPORT 2019

Corporate Image Frost and Sullivan 2019 Indonesia Mobile Data
Service Provider of the
Indonesia WOW Brand Gold Champion - Year
2019 Operator Seluler
Frost and Sullivan 2019 Indonesia Telecom Service
PR Indonesia Awards 2019 Platinum Winner - Provider of the Year
Perusahaan Swasta Non
Tbk. Influential Brand Awards Top Brand
2019 Telecommunication
Selular Awards 2019 Excellence in Performance
- Irfan A. Tachrir, Kementerian KOMINFO Telecommunications
Director Human Capital Awards 2019 Provider with the Broadest
Management Network, Highest
Quality of Services,
Selular Awards 2019 Excellence in Media and Highest National
- Denny Abidin, Telecommunications
VP Corporate Taxpayer in 2019
Communications
Corporate Image Award Corporate Image Award -
2019 Mobile Operator Corporate Social Responsibility
Indonesia Most Innovative Most Innovative Business - PR Indonesia Awards 2019 Gold Winner - Program
Business Award 2019 Telecommunication CSR Community Based
Development Telkomsel
BrandZ Most Valuable Top 3 Most Valuable
“The NextDev”
Indonesian Brands 2019 Indonesian Brands 2019
WSIS Prizes 2019 Champion of WSIS Prizes
RRI BUMN Award 2019 Gold Winner in Market
2019 - ICT Applications
Dominance
(e-Business)
RRI BUMN Award 2019 Gold Winner in Brand
WSIS Prizes 2019 Champion of WSIS Prizes
Strength
2019 - ICT Applications
RRI BUMN Award 2019 Gold Winner in Social (e-Agriculture)
Economy Contribution
Selular Awards 2019 Best Social Contribution
BUMN Awards 2019 Top 10 Popular Program (Baktiku
SOE Subsidiaries - Negeriku)
Telecommunication
Indonesia's Corporate Top 5 Social Marketing
PR Indonesia Awards 2019 The Most Popular Leader Social Initiative Award Program - Patriot Desa
in Social Media 2019 Digital
World Branding Award Brand of the Year 2019
2019
20
Digital Enterprise
PR Indonesia Awards 2019 Gold Winner - Telecom Asia Awards 2019 Most Innovative Approach
MyTelkomsel Application to Mobile Security
Digital Media HCM
Inhouse Magazine Award The Best of E-Magazine Top 100 Asia’s Best Asia’s Best Employer Brand
2019 for “POPCORN Telkomsel” Employer Brands 2019 in Telecommunication
- Silver Winner in National Industry
Private Company category
Indonesia Best Employer Best Employer Brand
Brand Awards 2019 Award
Digital PR
TOP Digital PR Award 2019 TOP Digital PR Award IoT

in SIM Card Provider
Telecom Asia Awards 2019 Most Innovative IoT Project
category
(INTANK) - Finalist
Digital Services
IT
Frost and Sullivan 2019 Digital Service Provider of
Red Hat APAC Innovation Digital Transformation
the Year 2019
Awards 2019
Selular Awards 2019 Best Digital Service
Top IT Telco Award 2019 TOP Digital
Implementation 2019 on
Telecommunication Sector
Emoney #Level Star 5
Infobank Awards 2019 Best Overall Emoney Non Top IT Telco Award 2019 TOP Wireless Internet
Bank for TCASH Provider
Infobank Awards 2019 1st Rank Emoney Non Bank Top IT Telco Award 2019 TOP Paket Data 2019
for TCASH
Top IT Telco Award 2019 TOP Leader on Digital
Implementation - Emma
Sri Martini (CEO)
21
ANNUAL REPORT 2019

Marketing Public Relation
PR Indonesia Awards 2019 Silver Winner - Program Telkom University Award 1st Best Corporate
Marketing PR Telkomsel 2019 on Transformation in
“Join The Movement Communications
#BhayPlastik”
PR Indonesia Awards 2019 Gold Winner - Video
Infobank-MRI Better Better Brand Kategori SIM Profile Telkomsel
Brands Awards 2019 Card Brand simPATI
PR Indonesia Awards 2019 Gold Winner - Program
Infobank-MRI Better Better Brand Kategori Sim Corporate PR Telkomsel
Brands Awards 2019 Card Brand Kartu AS “Winning Today ,
Advancing The Nation”
Marketing Award 2019 The Best in Market Driving
Company - MAXStream PR Indonesia Awards 2019 Most Popular in Media
subcategory Private
BUMN Track Awards 2019 The Best Branding Anak
Company non Tbk.
Perusahaan BUMN
BUMN Track Awards 2019 The Best Corporate
Branding Anak Perusahaan Product
BUMN
Telecom Asia Awards 2019 Most Innovative Customer
BUMN Track Awards 2019 The Best Digital Marketing Service Technology (My
Anak Perusahaan BUMN Telkomsel) - Finalist
Indonesia Best Brand Platinum Winner for Digital Popular Brand Digital Popular Brand
Awards 2019 simPATI in SIMCARD GSM Award 2019 Award - Sim Card Pre-paid
product category
Wonderful Indonesia The Best Creative Product
Co-Branding Champion for Inbound Traveler
2019
Network
Indonesia's PR of the Year The Best Marketing PR
Selular Awards 2019 Best 4G Service
2019 Program 2019 - Launching
Broadband World Forum Best Wireless Broadband Program by.U
2019 Solution
INFORMATION TECHNOLOGY
Telkomsel received ISO/IEC 27001:2013 Order & Fulfillment Management, Sales & Channel Management,
certification from BSI for operating Customer Management (Prepaid, Business Intelligence Management,
an Information Security Management Postpaid, Customer Data Support), Financial Management, Messaging
System that provides Billing, Rating Supply Chain & Resource and Notification Management,
and Charging, Service Management, Management, Telco Network Infrastructure and
22
Customer Service We are committed to providing the delivering high quality services and
highest customer satisfaction in guaranteed customer satisfaction.
accordance with the International
ISO 9001:2015 standard. This is the In 2019, we maintained ISO
international standard for quality certification for 80 GraPARI,
management, indicating that we reflecting the quality of our
of Telkomsel’s GraPARI
were awarded ISO have achieved consistency in maintenance.
9001:2015 certification
Telkomsel’s GraPARI: • Palembang Icon • Denpasar • WTC Surabaya

• Banda Aceh • Pekanbaru • Gresik • Yogyakarta
• Batam Center • Sibolga • Jember • Ambon
• Batam Penuin • Tanjung Balai Karimun • Kediri • Banjarmasin
• Belitung • Tanjung Pinang • Kudus • Bontang
• Bengkulu • Tembilahan • Kupang • Gorontalo
• Binjai • Center Point Medan • Kuta • Jayapura
• Dumai • Central Park Jakarta Barat • Madiun • Kendari
• Jambi • Cianjur • Malang • Makassar
• Kisaran • Cibubur • Mataram • Manado
• Kualanamu • Cilegon • Pondok Jati • Manado Town Square
• Lampung • Dago Bandung • Probolinggo • Manokwari
• Lhokseumawe • Gandaria City Jakarta • Purwokerto • Palangkaraya
• Lubuk Linggau Selatan • Renon • Palu
• SKA Pekanbaru • Wisma Alia • Ciputra Semarang • Pare-Pare
• Meulaboh • Karawang • Semarang Pahlawan • Pontianak
• Ring Road City Walks • Serang • Solo • Samarinda
Medan • Sukabumi • Bukit Darmo Surabaya • Sudirman Balikpapan
• Muara Bungo • Terminal 3 Bandara Soetta • Surabaya Pemuda • Tarakan
• Padang • Tasikmalaya • Tegal • Timika
• Padang Sidempuan • Banyuwangi • TTC HR Muhammad
Surabaya
Surrounding Billing Environments. In addition, Telkomsel also obtained Supply Chain and Resource Management
This is accordance with the ISMS/ ISO/IEC 20000-1:2011 certification, Service; and Service Management Service
M01 Statement of Applicability v.10.1 which covers the IT Directorate Service from the IT Directorate office and data
dated July 2019 and valid through Management System consisting of center in Jakarta, Tangerang, Surabaya,
September 22, 2022. Billing, Rating and Charging Service; Kalimantan, Pekanbaru, and Solo.
23
ANNUAL REPORT 2019

02
24
REMARKS FROM
25
ANNUAL REPORT 2019

REMARKS FROM
THE PRESIDENT COMMISSIONER
the Indonesian telecommunications

industry managed to grow in 2019, after
the government SIM card registration WAS
EXERCISED in the previous year.
Ririek Adriansyah
26
Remarks from the Management
Dear Shareholders, Legacy services to Data, coupled Supervision and
with ongoing competitive Assessment of the
Global economic conditions environment, continued to put Board of Directors’
continued to exhibit volatility pressure on pricing, Telkomsel was Performance
in 2019, with global political able to achieve positive performance Throughout 2019
uncertainty and weak global trade in 2019. Revenue, EBITDA, Net
and economic growth due to Income and EBITDA Margin In accordance with its duties
international trade tensions and have improved through various and responsibilities, the Board of
other geopolitical issues. Economic strategic initiatives to encourage Commissioners supervised the
weakness was widespread, affecting Data monetization and improve management of the Company
both advanced economies, profitability, while maintaining cost throughout the year, with reference
emerging market and developing leadership initiatives to effectively to Telkomsel’s long-term business
economies. Towards the end of the manage operational expenses. strategy.
year, accommodative monetary
policy and fiscal easing in some Telkomsel also continued its
countries helped to prop up growth, transformation initiatives to drive
but not enough to boost global Digital Business development as the EBITDA MARGIN
expansion. engine of growth and its journey to
become a Digital Telco Company
Despite these conditions, Indonesia and a leading Mobile Digital provider.
managed to achieve a stable GDP As a result, Digital Business recorded
growth of 5.02%, compared with strong performance & substantially
5.17% in the previous year. The increasing its contribution to total
economy moreover continued revenue driven by Data Revenue on-air BTS
to exhibit sound macroeconomic as well as Digital
fundamentals with inflation well Services in line
under control, a strengthening with initiatives to
rupiah, and a still tolerable state strengthen digital
budget deficit. ecosystem and long
term competitive system
In the midst of these dynamics, the through various programs,
Indonesian telecommunications including delivering innovative
industry managed to grow in digital products and services.
2019, after the government SIM
card registration was exercised
in the previous year. Although
the transition from higher margin
27
ANNUAL REPORT 2019

in 2019 this transformation was cascaded
into several programs, with the overall
goal of building up the digital business
while defending legacy and expanding
Data connectivity.
The Board of Commissioners or Rp10.9 trillion to reach Rp58.2 These innovations were supported
is of the opinion that the Board trillion, representing the highest by network improvements for best
of Directors has achieved good growth in the industry in terms of experience, with the number of
performance in managing the absolute numbers. The contribution on-air BTS increasing by 12.2% to
transition of the Legacy business of Digital Business to the total 212,235 BTS, of which the majority
to Digital and continuing the Revenue also increased substantially at around 76% are 3G/4G BTS.
transformation of the Company. to 63.9% from 53.0% in 2018 in line Telkomel also successfully trialed 5G
In addition, the management has with the transition from Legacy to technology as part of its innovation
successfully maintained Telkomsel’s Digital Business. At the same time, during the year.
market leadership, and continued Telkomsel was able to increase
the transformation of the Company EBITDA Margin from the previous In parallel, the Board of Directors
to deliver growth in 2019, with year. The Digital Business segment also maintained continuous human
subscriber numbers rising by 5.0% supported by revenue from Data and resources development as well
YoY to 171.1 million. Digital Services that grew by 22.3% as good corporate governance
YoY and 29.0% YoY, respectively standards, which are important
Telkomsel was able to close 2019 in line with Telkomsel initiatives to to ensuring the continuity and
with positive Revenue, EBITDA accelerate the growth of Digital sustainability of the business.
and Net Income at Rp91.1 trillion Services with key products and
(+2.1% YoY), Rp49.2 trillion (+3.7% services included Digital Lifestyle, Opinion on Business
YoY) and Rp25.8 trillion (+1.0% YoY) Mobile Financial Services, Digital Prospects - Shaping
respectively, while maintaining cost Advertising, Digital Mobile Banking the Future of Digital
leadership initiatives to effectively and Internet of Things (IoT). Indonesia
manage operational expenses. As a
result, EBITDA Margin improved to The Board of Directors continued Since 2012, Telkomsel’s entire
54.0% from 53.2%. to focus on developing Telkomsel’s business and organization has
digital products and services undergone a journey of continuous
This positive performance was through a number of exciting new transformation. Based on its
supported by transformation innovations that will help shape Corporate Strategic Plan, in 2019
initiatives in Digital Business as the customers’ experience as well as this transformation was cascaded
engine of growth, which recorded Telkomsel’s business going forward. into several programs, with the
significant growth of 23.1% YoY
28
overall goal of building up the Remuneration Committee, and Acknowledgement
Digital Business while defending the Capital Expenditure, Financing
Legacy and expanding Data and Management Process (CFMP) Our appreciation and gratitude
connectivity. The programs were Committee. Together, these goes out to the Board of Directors
successfully completed in 2019 committees helped to oversee and all Telkomsel employees,
in line with targets, delivering important aspects related to who successfully advanced the
positive contribution to Telkomsel’s corporate governance, to ensure Company to achieve improved
performance during the year. that the business is run sustainably. performance in this challenging year.
The innovations and improvements
In general, the Board of As a result of these efforts, I am realized in 2019 have created real
Commissioners is of the opinion that pleased to report that Telkomsel’s value and improved customer
Telkomsel has made solid progress financial reporting once again satisfaction alongside our ongoing
in terms of shifting from a product received an unqualified audit opinion journey of transformation.
and network-centric approach in 2019.
to a customer-centric approach. We also wish to thank all of
This new approach, supported by Changes to the Board of Telkomsel’s valued customers,
continued innovation and expansion Commissioners respected partners and all
of its network and ecosystem plus stakeholders for their support and
important collaborations with a The composition of the Board loyalty in our journey to shape the
variety of partners, will enable of Commissioners at Telkomsel future of the business, not only for
Telkomsel to maintain its leading changed during 2019. In May Telkomsel but also for Indonesia.
position in the new digital landscape, 2019, Alex J. Sinaga was honorably
and effectively participate in shaping discharged from the Board of Sincerely yours,
the future of digital Indonesia. Commissioners and I was appointed
in his place. Subsequently in
Corporate Governance November 2019, Nanang Pamuji
Mugasejati was appointed to replace
Good corporate governance is a key Mohamad Irfan. Ririek Adriansyah
priority for the Company. The Board President Commissioner
of Commissioners is responsible The Board of Commissioners
for supervising the implementation expresses its appreciation to Alex J.
of good corporate governance, as Sinaga and Mohamad Irfan for their
well as advising and supervising the services to Telkomsel, and thanks
Board of Directors through regular the shareholders for their trust.
meetings, reports and discussions.
To conduct these tasks, the Board

of Commissioners was assisted
by various committees. These
committees, which report to the
Board of Commissioners, consist
of the Audit Committee, the
29
ANNUAL REPORT 2019

3
1
30
1. Ririek Adriansyah President Commissioner
2. Yose Rizal Commissioner
3. Yuen Kuan Moon Commissioner
4. Harry M. Zen Commissioner
5. Nanang Pamuji Mugasejati Commissioner
6. Paul Dominic O’Sullivan Commissioner
4 6
31
ANNUAL REPORT 2019

Harry M. Zen
Commissioner
Ririek Adriansyah Mr. Harry M. Zen has been a member

President Commissioner
of the Board of Commissioners of
Mr. Ririek Adrianysah has been President Telkomsel since August 2016. He has
Commissioner of Telkomsel since May also served as the Chief Financial
2019. He is currently also the President Officer of PT Telkom Indonesia
Director of PT Telkom Indonesia (Persero) Tbk since April 2016. He has
(Persero) Tbk. concurrently served as President
Commissioner of PT Graha Sarana
He has held various strategic positions Duta since 2016.
at PT Telekomunikasi Indonesia (Telkom)
and Telkom Group since 1990 He previously held various
including as President Director of strategic positions including as
Telkomsel (2015-2019), Director of President Director of PT Credit
Wholesale & International Service Suisse Securities Indonesia
at Telkom (2013-2014), Director of (2008-2015), Director of
Compliance and Risk Management Barclays Capital (2007-2008),
at Telkom (2012-2013) and has Co-Head Investment Banking
also served as President Director of PT Bahana Securities
at PT Telekomunikasi Indonesia (2001-2007) and Assistant
International (Telin), a subsidiary Vice President of Citibank -
of Telkom (2011-2012), Director of Corporate Banking. He was
Marketing & Sales at Telin (2010- named Best CFO in Compliance
2011), Director of International Carrier & Governance at the CFO BUMN
& Services at Telin (2008-2010) and Award 2019, Asia’s Best CFO for
Deputy Executive General Manager of two consecutive years at the 9th
the Infratel Division at Telkom (2004- and 8th Asian Excellence Award in
2008). 2019 and 2018, and Finance Asia’s
Best CFO 2018.
He earned a degree in Electronic
Engineering from the Bandung He holds a Bachelor degree
Institute of Technology (ITB) in 1989. in Metallurgical Engineering
from the University of
Indonesia and a Master of
Business Administration in Corporate
Finance and Financial Institutions &
Market from the State University of
New York at Buffalo, USA.
32
Paul D. O’Sullivan
Commissioner
Yose Rizal
Mr. Paul O’Sullivan has been a Commissioner of Commissioner
Telkomsel since January 2010. He has also served
as Chairman of Optus since October 2014. Mr. Yose Rizal has served as a
Commissioner of Telkomsel since
He is currently a Board Director of the following; May 2017. He is currently the
NDIA, the National Disability Insurance Agency, Chairman and Founder of MediaWave
providing support for Australians with disability, Group, a Big Data and Digital
their families and carers; The Australia and New company. Founder of PoliticaWave,
Zealand Banking Group Limited, (ANZ), an a political social media monitoring
Australian multinational banking and financial and analytics, and an extraordinary
services company; and Coca-Cola Amatil lecturer and business mentor for the
Limited, one of the largest bottlers of non- Master of Business Administration
alcoholic ready-to-drink beverages in the at the School of Business and
Asia-Pacific Region. He is chairman of the Management – the Bandung Institute
Western Sydney Airport Company, a significant of Technology (SBM ITB). He has
national infrastructure project to build a new also been the Head of Research
airport which the Australian Government will and Measurement, Indonesia Digital
own and operate, and also a Board member Association since 2014.
of the St George and Sutherland Medical
Research Foundation and St Vincent’s Previously, he was the Business
Health Australia, a provider of healthcare Director of Snoop Mobile Media
services in the Eastern States of Australia (2008-2010), a Director of Azka
through public and private hospitals and aged Megah Dirgantara (2003-2008), and
care facilities. Director of Bandung Information
Technology (2000-2004). He was
Mr. Paul O’Sullivan was previously CEO of Singtel also Chairman of the Business
Group Consumer from 2012-2014, where he was Data Department at the West Java
responsible for the wholly owned operations in Trade Chamber (2009-2013), the
Singapore and Australia, as well as Singtel’s Chairman of the Creative Industry
investments in Thailand, India, Africa, the Compartment at BPP Himpunan
Philippines and Indonesia. He was CEO Pengusaha Muda Indonesia (2009-
of Optus from September 2004 to March 2010) and the General Secretary of
2012, during which time Optus experienced BPC HIPMI Bandung (2006 -2009).
strong growth including 18 quarters in a row of He earned a degree in Urban &
EBITDA growth and 7 consecutive half-years of Regional Planning from the Bandung
mobile revenue share gain. Institute of Technology in 2003.
He holds a Bachelor (MOD) degree in Economics

from Trinity College, University of Dublin and is a
graduate of the Advanced Management Program
of Harvard University, USA.
33
ANNUAL REPORT 2019

Yuen Kuan Moon
Commissioner Nanang Pamuji M.
Mr. Yuen Kuan Moon has been on the Board Commissioner
of Commissioners since September 2009. He
is currently Singtel’s Chief Executive Officer, Mr. Nanang Pamuji Mugasejati
Consumer Singapore, appointed in June 2012. has served as a Commissioner of
He leads the Singapore consumer business Telkomsel since November 2019. In
to deliver an integrated suite of mobile, October 2019, he was appointed as
broadband and TV services. Concurrently, he a Special Assistant to the Indonesian
is responsible for driving the Singtel’s digital State-Owned Enterprises Minister for
transformation as Group Chief Digital Officer, talent development and technology
a role that was created to unlock digital innovation, with the task of providing
growth opportunities in an era of disruption. advice to the Minister on upgrading SOE
competitiveness for the global market.
In 2003, he was posted to Telkomsel
as General Manager for Product He is presently the Director of
Development and was appointed the Center for Digital Society
Director of Commerce from 2005 to (CFDS) at the Faculty of Social
2007. He has established a strong track and Political Sciences, Gadjah
record in the telecommunications Mada University, Yogyakarta,
industry since starting his career at which conducts research
Singtel in 1993. on digital transformation in
Indonesia (2015-present). He
In October 2016, he was appointed as also teaches at at Department of
a Member of the SkillsFuture Singapore International Relations, Faculty
Board and in January 2018, he joined the of Social and Political Science,
Board of Advisors of the Institute of Service Gadjah Mada University, Yogyakarta
Excellence at Singapore Management (2008-present).
University. He was also appointed as a
member of the Digital Readiness Council He previously served as CEO at
at the Ministry of Communications and Forbil Institute, a leading think
Information in November 2018. In May tank organization in Yogyakarta
2019, he joined the Governing Council of that promotes policies for global
Singapore Institute of Management. competitiveness (2018), as well as
a Commissioner at Krakatau Steel
Mr. Yuen is an Engineering graduate (2017-2019).
with a First Class Honors degree from the
University of Western Australia and the holder He earned a PhD in International
of a Master of Science degree in Management Relations in 2001 from Universitas
from Stanford University, US. Gadjah Mada followed by a stint at
the Graduate School of International
Development (GSID) at Nagoya
University, Nagoya. His area of expertise
is global competitiveness in the era of
digital disruption.
34
Mohamad Irfan
Commissioner (served until June 2019)
Alex J. Sinaga
President Commissioner (served until May 2019) Mr. Mohamad Irfan served
as a Commissioner of
Mr. Alex J. Sinaga served as Telkomsel from July
President Commissioner 2018 until June
of Telkomsel from 2019. An executive
January 2015 to with more than
May 2019. Prior 14 years of
to this, he held profit-driven
various strategic marketing and
positions within sales experience
Telkom Group in various
including President sectors including
Director of Telkom, telecommunications,
President Director of he was experienced in
Telkomsel, President strategy analysis as well as sales and
Director of TelkomMetra profit development.
(a subsidiary of Telkom as a
strategic investment company focusing on He was also a Commissioner at PT Mandala Putera
information, Media, Edutainment and Services), Prima, PT Nurbaitullah Tour & Travel, PT Indonesia
President Commissioner of PT Sigma Cipta Comnets Plus (ICON+), PT Mirga Metracon and
Caraka (Telkomsigma) and Executive General PT Faidhi Systema Solusindo (Fasyndo), where
Manager of various divisions in Telkom he was actively involved in creating, developing
Indonesia. and penetrating new market segments, including
winning major tenders.
Aside from Telkom Group, Alex J. Sinaga has also
held several prestigious positions, including as Over the course of his career he also held positions
the Chairman of Indonesian Telecommunication at PT Mediavision Innovative Technology as the
Association (ATSI) from 2012 to 2014 and Sales Director and at PT Philips Indonesia as Key
Chairman of Board of Trustees of ATSI from Account Manager - Government Segment, Project
2014 to 2015. He holds a degree in Electrical Coordinator - Government Segment for East Java,
Engineering from the Bandung Institute of Bali, NTB & NTT. At GE Consumer & Industrial - PT
Technology (ITB) and a Master’s degree in GE Lighting Indonesia, he was a Sales Engineer for
Telematics from the University of Surrey, DKI Jakarta and Sales Engineer for South Sulawesi.
Guildford, United Kingdom. Previous to that he was a Business Development
Officer at PT Phoenix International Indonesia.
He was awarded the Satyalancana
Pembangunan and Satyalancana Wira Karya He graduated from Hasanuddin University, Makassar
Medals of Honor in 2014 by the President of the in 2001 majoring in Marketing Management, and
Republic of Indonesia. subsequently earned a Magister of Management
degree from the University of Indonesia in 2004,
also majoring in Marketing Management.
35
ANNUAL REPORT 2019

Dear Shareholders, The other change in the industry Financial & Operational
has been the reinforcement of Results
As business and technological the prepaid SIM card registration
change continued to accelerate, exercise. This policy has had a natural In the midst of the challenging
the Indonesian telecommunications cleansing effect, resulting in a better environment, Telkomsel maintained
industry faced multiple challenges quality customer base with higher growth in positive territory, supported
during 2019. Telkomsel continued its numbers of real active subscribers by a variety of strategic initiatives
transformation to become a leading and improvement in ARPU as well as to encourage Data monetization
Digital Telco Company and build a more efficient SIM card production and shifts in customer behavior,
Digital Indonesia through a variety of costs. It will also have positive including take up strategies to
strategic initiatives, which enabled it long-term impact and support the maintain and improve profitability.
to overcome these challenges and emergence of healthier competition The current market dynamics have
expand its capabilities and ecosystem in the industry. confirmed Telkomsel’s decision
to shape the future. as the market leader to point the
In response, Telkomsel implemented industry in a healthier direction,
Similar to recent years, the ongoing a variety of initiatives to drive healthy one which supports better
decline in the Legacy business (Voice growth and profitability while opportunities for growth in Data
& SMS) continued to put pressure continuing its transformation journey & Digital Services as the future of
on the industry throughout 2019. to become a Digital Telco Company telecommunications industry.
Telkomsel actively managed this and a leading Mobile Digital provider,
challenge through various initiatives which I will discuss further below. As a result, we closed 2019 with solid
and simultaneously continued to drive growth and positive performance
Digital Business development as the with Revenue, EBITDA and Net
engine of growth. Income amounting to Rp91.1 trillion
(+2.1% YoY), Rp49.2 trillion (+3.7%
At the same time, Telkomsel had YoY) and Rp25.8 trillion (+1.0% YoY)
to contend with price competition respectively, mainly supported by
in Data, which continued to be transformation initiatives in Digital
challenging as other operators Business as the engine of growth. In
competed for market share by parallel, Cost Leadership initiatives
offering unlimited Data packages,
leading to pressure on margins.
Digital Business
Revenue Contribution
36
we have established
various strategies to
capture opportunities
in the digital
business.
Setyanto
Hantoro
37
ANNUAL REPORT 2018

2019
effectively managed operational Scaling Up Our Digital effectively helped Telkomsel to scale
expenses, resulting in EBITDA Margin Transformation up our digital transformation during
improvement from 53.2% to 54.0%. the year.
Digital Business recorded strong The massive transformation of our
performance with 23.1% YoY growth entire business, people, organization Key digital investments and initiatives
to Rp58,237 billion, substantially and corporate culture continued during the year included the launch
increasing its contribution to total in 2019 with good results. In of our new OMG! product campaign
revenue to 63.9% from 53.0% in the collaboration with partners and digital featuring unlimited Data usage for
previous year. Growth was driven by content providers, we expanded our certain popular applications and social
Data Revenue, which rose by 22.3% Digital Business through innovative media sites, the launch of by.U as
YoY to Rp50,550 billion, as well as by products and services in alignment the first fully digital prepaid cellular
Digital Services, which also recorded with targeted customer segments, telco service, and the release of Dunia
strong growth of 29.0% YoY to in particular emphasizing winning Game’s second e-game called ‘Lord
Rp7,687 billion. the youth segment through the right of Estera’. Furthermore, 2019 marked
digital products and experience. We the successful spin-off of Telkomsel’s
Telkomsel recorded 171.1 million also improved network quality to Mobile Financial Service product,
subscribers in 2019, an increase of deliver optimal customer experience TCASH, which was rebranded as
5.0% YoY on the back of effective towards strengthening customer LinkAja and is now one of the major
marketing campaigns coupled with engagement and loyalty. Internally, players in the flourishing Indonesian
customers retention initiatives that we continued to reshape our culture digital payment ecosystem landscape.
were supported by prepaid SIM and organization to become more Telkomsel also trialed 5G technology
registration, led to lower churn and agile and customer-centric, towards in Batam in 2019, supporting the
shifts in customer behavior. In line attaining the company’s objectives. government’s initiative for industry
with our philosophy to always lead 4.0 as part of our preparations to
in network supply including outside In order to maintain our leading participate in the next wave phase of
Java, we deployed 23,162 new BTS position & shape the future of digital telco innovation.
in 2019 all of which were 4G-based, Indonesia, we established several
in order to maintain and strengthen programs under three major mobile Having successfully enhanced
our network leadership and grow transformation categories with the customer satisfaction through a
our Digital Business. Fueled mainly overall goal of building up the Digital combination of internal innovation and
by Data User growth (+3.5% YoY with Business, while defending Legacy collaborative partnerships, Telkomsel
64.4% penetration) to 110.3 million, and expanding Data connectivity. has measurably advanced towards
our Data traffic surged by 53.6% YoY These three major transformation becoming a Digital Telco Company and
to 6,715,227 TB, while the number categories focused on creating a leader in the Mobile Digital Business
of 3G/4G capable devices reached Future Fit Organization by adapting that is able to positively shape the
119.3 million (+11.5% YoY and 69.7% the organization structure to future of digital Indonesia.
penetration) and Data consumption support end-to-end B2B (Business
usage showed promising growth of to Business) and B2C (Business to Corporate Social
+54.7% YoY to 5.2 GB per Data User. Consumer) segmentation, Energizing Responsibility
At the end of 2019, Telkomsel’s on-air the Workforce to create a high
BTS totaled 212,235 units (+12.2% performance workforce, and ensuring Telkomsel’s vision is to be a world
YoY), 76.3% of which were 3G/4G BTS. efficient, Lean Operations through class, trusted provider of mobile Digital
digitalization. This combination Lifestyle services and solutions, with
a mission to deliver Mobile Digital
38
Services and solutions that exceed training and assistance to produce Subsequently in January 2020, Emma
customers’ expectations, create value young entrepreneurs with a digital Sri Martini and Iskriono Windiarjanto
for our stakeholders and support leadership mindset. were honorably discharged. I was
the economic development of appointed as President Director and
the nation. Telkomsel’s numerous In addition, Telkomsel committed to Venusiana Papasi was appointed as
CSR programs and initiatives have accelerating Indonesia’s development Director of Network.
therefore been designed to support through the Telkomsel Digital
the achievement of Company’s vision Library application, called T-PERPUS We are grateful to Ririek Adriansyah,
and mission. program. This program gives the Emma Sri Martini, Bob Apriawan,
public access to reading materials, Sukardi Silalahi, Montgomery
In 2019, Telkomsel once again thus encouraging the public and Hong, Alistair Johnston and
held the NextDev program to find, school communities in particular to Iskriono Windiarjanto for all their
incubate, and support promising read and improve their educational contributions.
Indonesian technology startups competence and quality.
with social impact. The NextDev Acknowledgement
program consisted of the NextDev These are just a few of Telkomsel’s
Talent Scouting activity, the NextDev many CSR programs in 2019, which On behalf of the Board of Directors,
Academy 2019, the NextDev Summit are discussed in further detail in the I would like to convey our sincere
2019 and Telkomsel on the Mission. CSR chapter of this report. gratitude and appreciation to all of
These activities aimed to help our valued customers and subscribers
selected startups develop sustainable Changes to the Board of for choosing Telkomsel. I would also
solutions for positive social impacts Directors like to thank our partners for their
that will benefit the people of collaboration and support.
Indonesia while further developing The composition of the Board of
the Indonesian digital ecosystem. Directors at Telkomsel changed Our achievements this year would
during 2019-2020. In May 2019, not have been possible without the
In parallel, Telkomsel through Ririek Adriansyah, Bob Apriawan, efforts of all our employees, who
the Baktiku Negeriku program Sukardi Silalahi and Montgomery have worked tirelessly to transform
has created Digital Centers in 18 Hong were honorably discharged Telkomsel. The advice and guidance
regions across Indonesia, to support as, respectively, President Director, of the Board of Commissioners and
technology transfer and access to Director of Network, Director of Sales the regulator were also instrumental
information for local communities, and Director of IT. Replacing them in advancing the business. Finally, I
Telkomsel also launched the Patriot were Emma Sri Martini as President am grateful to our shareholders for
Desa Digital (PDD) program which Director, Iskriono Windiarjanto as their constant support as we strive to
aims to transform village business Director of Network, Ririn Widaryani shape a better future for the benefit
institutions into digitally oriented as Director of Sales and Bharat Alva of all stakeholders.
enterprises. For the millennial as Director of IT.
community, Telkomsel held Digital Sincerely yours,
Creative Millennials (DCM), a business In June 2019, Alistair Johnston was
development program which gives honorably discharged as Director
of Marketing and replaced by
Rachel Goh.
Setyanto Hantoro
President Director
39
ANNUAL REPORT 2019

5
40
1. Edward Ying Siew Heng
Director of Planning and
Transformation
2. Goh Hui Min (Rachel Goh)
Director of Marketing
3. FM Venusiana R
Director of Network
4. Setyanto Hantoro
President Director
6
5. Irfan A Tachrir
Director of Human Capital
Management
6. Heri Supriadi
Director of Finance
7. Ririn Widaryani
Director of Sales
8. Bharat Alva
Director of IT
41
ANNUAL REPORT 2019

Setyanto Hantoro
President Director
Mr. Setyanto Hantoro has served as President

Ririn Widaryani
Director of Sales
Director of Telkomsel since January 2020. He is
responsible for the overall management of the Ms. Ririn Widaryani has served
Company. He is concurrently Commissioner at as Director of Sales since her
PT Dayamitra Telekomunikasi (Mitratel) (since appointment in May 2019. She has
2019-present) and Jalin Pembayaran Nusantara vast experience in sales and consumer
(JALIN) (2017-present). He was previously marketing in the telecommunication
President Director of PT Multimedia Nusantara industry.
(METRA) in 2019.
She was previously Executive Vice
Prior to his tenure at METRA, he held a President Area Jabotabek-Jabar
number of senior strategic leadership (2017-2019), Executive Vice President
positions at Telkom since 2012 including EVP Area Java Bali (2016-2017), Senior
Strategic Investment (2016-2019), VP Vice President Consumer Marketing
Strategic Investment Execution (2016), (2016), VP Prepaid and Broadband
VP Strategic Business Development Marketing (2013-2016), VP Strategic
(2012-2016), VP Business Portfolio and Marketing Group (2012) when
Financial Planning (2010-2012) and AVP Telkomsel won ‘The best mobile
Business Financial Analysis (2009-2010). broadband provider’, and VP
Product Marketing Group
He earned a degree from Sekolah Tinggi (2012). She also served as
Teknologi Telkom in 1995, followed by a the GM for Contact Center &
Magister Management degree in Finance Customer Service Management
from Sekolah Tinggi Management in 2018 and the GM for CLM
Bandung in 2003, where he was named Development, when Telkomsel
best graduate. He has also attended won ‘The Best Call Center Asia-
many training courses domestically and Pacific’.
abroad including at London Business
School, INSEAD and the Kellogg School She graduated from Bandung
of Management, USA. Institute of Technology (ITB)
in 1990 with a degree from
He is presently on the Board of the Engineering Faculty and
the Jendral Soedirman Education immediately began her career
Foundation (2012-present) and the at the Telkom Headquarters.
Chairman of the Board of the Senyum In 2019 she was named
Ananda Foundation (2010-present). Marketeer of the Year 2019
Jabodetabek by Markplus, and
she also received the Satyalancana
Pembangunan Postel medal from the
President of the Republic of Indonesia
in 2016.
42
Goh Hui Min
(Rachel Goh) Heri Supriadi
Director of Marketing
Director of Finance
Ms. Rachel Goh Hui Min has served as Mr. Heri Supriadi has served as Director of
Director of Marketing from July 2019. Finance since May 2012. He is responsible
She has over 20 years of experience in for the overall finance and procurement
the telco and tech industry. Known for functions.
her passion of defining new norms, she
leads Telkomsel's Core Product, Gaming & Prior to joining Telkomsel, he was
E-Sports, Digital Video, MyTsel App, Pricing, President Director of PT Telkom Property
Advanced Analytics, Customer Journey (2010-2012) and held several important
and Brand & Marcoms teams towards positions at PT Telekomunikasi
creating more exciting experiences for Indonesia Tbk such as Vice President
Indonesians. In her pursuit, she of Investor Relations and Corporate
forges strategic partnerships with Secretary (2009-2010), Vice
like-minded providers in the Digital, President of Subsidiary
Content, Media, Devices, Apps, Performance (2007-2010),
IT and Technology ecosystem Assistant Vice President of
to co-create new propositions Subsidiary Performance
for the customers. Under her (2007) and Assistant Vice
leadership, the Marketing President of Funding and
team also collaborates closely Debt Management (2006-
with Sales for more effective 2007).
and digital go-to-
market approaches, and Mr. Heri Supriadi graduated
energizes the market with with a Bachelor degree in
unconventional brand and Industrial Engineering from
social media campaigns. Bandung Institute of Technology
(1991) and has a Master degree
Prior to joining Telkomsel, she in Business Administration from
was Chief Marketing Officer at Saint Mary’s University, Halifax,
Niometrics (2017-2019), Executive Canada (1997) as well as a
Director of Marketing at Doctoral degree in Business
Ooredoo Myanmar (2015), Management from Padjadjaran
Senior Director, International University, Bandung (2013). He
Group at Singtel (2013-2014), has attended various executive
Chief Marketing Officer & EVP Marketing education programs at Harvard
and VP Product Lifecycle Management at Business School, Kellogg School
Telkomsel (2008-2012), and Marketing & of Management, Euro Money, and The
Strategic Planning, Singtel Group (2000- University of Auckland Business School
2008) among others. He is a visiting lecturer at
various universities and the author of books
She holds a Master of Science in on Strategic Management & Research
Telecommunications, and Bachelor of Arts Methodology.
in Marketing and Mass Communications
from Australia.
43
ANNUAL REPORT 2019

Edward Ying Siew Heng
Director of Planning and Transformation
Irfan A Tachrir Mr. Edward Ying Siew Heng has served as Director of
Director of Human Capital Management Planning and Transformation since May 2012. He is now
responsible for leading the Digital Services as well as
Mr. Irfan A. Tachrir has served as Director developing Corporate Strategy and Transformation.
of Human Capital Management since his
appointment in May 2017. He previously served as Director of Commerce of
Telkomsel since November 2011. He has vast leadership
Since joining Telkomsel, he has held experience in the telecommunication industry,
various strategic positions including particularly in the telephony, entertainment and content
Senior Vice President Corporate Secretary business, in many countries. From 2008 to 2011 he
(2014-2015), Vice President Corporate was Chief Multimedia Group at Singtel, where
Counsel (2012-2014), Head of Wholesale he successfully led the company to become a
Management Group (2012), Vice leader in local content, the media landscape
President International Roaming and Pay TV businesses. He also served as COO
(2009-2012) and VP Synergy & of Maxis Communications, Malaysia’s largest
Partnership (2008-2009). mobile operator (2003-2008), with primary
responsibility for developing the multimedia
He holds a degree content business, marketing, channel
in Economics and management, customer service and network
Development Law from operations. He was Chief Operating
the Padjadjaran University, Advisor and a member of the Board of
and has attended various Globe Telecom in the Philippines from
executive education 1996 to 2003. He also served as Chairman of
programs, such as the Metraplasa, a joint venture company between
Management Program at PT Telekomunikasi Indonesia and eBay
the Singapore Management (2013-2015). From 1995 to 1996, he served as
University (SMU), and Managing Director at Cambridge Cable Group
a Leadership Course at Pay TV Business in the United Kingdom, a
the University of California, subsidiary of Comcast Corporation (USA).
Berkeley, USA. He was also
awarded Indonesia’s Best He graduated with a degree in Marketing from
Corporate Secretary in 2015 by the Institute of Marketing, United Kingdom
SWA Magazine, a Satyalancana (1987), holds a Diploma in Sales and
Wira Karya medal in 2016, and Marketing from the Marketing Institute of
Excellence in Performance in the Singapore (1985) and also attended the
16th Annual Selular Award 2019. General Management Program at the National
University of Singapore in 1984 and the International
Executive Program at INSEAD, Fontainebleau, France
(1996). In 2015, he attended the “The Corporate
Entrepreneur – Driving Innovation and New Ventures
(TCE)” executive program at Stanford Graduate School
of Business in California, USA and in 2016, the “Leading
Business into the Future“ Executive Leadership Program
at London Business School, London, United Kingdom.
44
Bharat Alva
FM Venusiana R Director of IT
Director of Network Mr. Bharat Alva has served as Director
of Information Technology since May
Mrs. Venusiana R. has served as Director of 2019, where he actively drives the Digital
Network since her appointment in January Transformation process for Telkomsel in
2020. She has over 25 years of experience addition to being responsible for all aspects
in the telecommunications industry. She has of IT. As Director of IT at Telkomsel,
deep expertise in the telecommunication his vision is to elevate technology to a
industry specializing in large-scale Network, ‘business partnership’ role.
Marketing, Sales and Procurement. She is also a
Commissioner of Telkom infra (2017-present). He has over 30 years of experience
with leading global ICT technology
As Director of Network at Telkomsel, she is solutions/service providers in
responsible for defining Telkomsel’s overall Australia, Hong Kong, Thailand, India
network strategy and leading the network and USA. In his various senior
transformation to implement superior leadership roles, he has focused
digital network connectivity which has on strategy, innovation,
focuses significantly on Prime Zones, transformation and seeking
B2B and Digital Solutions. results that reflect business
growth. Many of the products
She previously served in a number of and services developed under
senior positions including Senior Vice his leadership have been
President Procurement (2017-2019) where recognized with industry
she led the transformation of procurement awards for innovation and
by adopting best practices and leveraging mobile solutions.
synergies across the group, Senior Vice
President Consumer Marketing (2016-2017), He was previously CIO at Optus where
Executive Vice President Area Jabotabek he was responsible for all IT services
Jabar (2013-2016), Vice President Area in Australia. He held various senior
Jabotabek Jabar (2010-2013), Vice President regional roles within the Singtel
Customer Lifecycle Management (2010), Vice Group including VP for Online
President Radio Access Engineering Java-Bali and Enterprise Technologies,
at Telkomsel (2008-2010), and VP Network Head of Wireless services and
Operation (2005-2008). GM Advertising and Finance.
He was responsible for leading
She earned an Electrical Engineering strategic transformation programs in
degree from Universitas Diponegoro (UNDIP) the areas of Digitization, Business support
and a Magister Management degree from systems, Business intelligence, Analytics,
Universitas Hasanuddin (UNHAS). She received the Automation and Value Added services.
Satyalancana Pembangunan special government
award from the President of the Republic He holds an Engineering Degree in
Indonesia in 2015 for successfully deploying BTS Computer Technology from Pune
infrastructure all over Indonesia including the IKK University and has attended various global
(Ibu Kota Kecamatan) Program. executive management programs.
45
ANNUAL REPORT 2019

Emma Sri Martini
President Director (served until January 2020)
Ms. Emma Sri Martini served as

President Director from May
2019 to January 2020. Before
that she successfully led PT
Sarana Multi Infrastruktur
(Persero), Indonesia's
state-owned infrastructure
financing institution, from
its establishment by the
Minister of Finance until it
is transformed into a major
national financing institution
able to support national growth
and important strategic projects
including National Strategic Projects. By
creating innovative financing solutions including Public-
Private Partnerships as well as syndicated loans from
both domestic and foreign lenders, Ms. Emma Sri Martini
successfully developed the company to play an important
role in infrastructure development in Indonesia as well as
gaining the trust of many bilateral/multilateral institutions.
She was previously President Director at PT Sarana Multi

Infrastruktur (Persero) (2009-2019), Director of Finance &
Support at PT Perusahaan Pengelola Aset (Persero) (2004-
2009), Commissioner at PT Trans-Pacific Petrochemical
Indosatama (2004-2009), Division Head System &
Support at the Indonesian Bank Restructuring Agency
(2001-2004), Department Head System Development
Department at Indonesian Bank Restructuring Agency
(2001-2004) and Department Head System Development,
Indonesia Central Securities Depository (1995-1998).
46
Bob Apriawan
Director of Network (served until May 2019)
Iskriono Windiarjanto
Director of Network (served until January 2020) Mr. Bob Apriawan served
as Director of Network
Mr. Iskriono Windiarjanto from May 2017 to
served as Director of May 2019. He
Network from May joined Telkomsel
2019 to January in 2002 and has
2020. He was more than 26
responsible years of telecom
for the overall experience
management and including 11 years at
control of network Telkom, the largest
infrastructure to telecommunications
maintain superior services company in
connectivity. Indonesia. Prior to his
appointment to the Board of
He has extensive Telkomsel, he served in a number of senior
experience in many positions including Senior Vice President
disciplines in the Telkom Group, the largest Procurement (2013-2017), Vice President Asset
telecommunication services company in Management (2012-2013), Vice President
Indonesia. Prior to his appointment to the Board Organization and Workforce Management (2012),
of Telkomsel, he served in several board positions Vice President HR System (2010-2012), and Vice
including CEO of PT. Telkomsigma (2018-2019), President Radio Access Engineering Outside
President Director of PT. Telkom Akses (2017- Java-Bali at Telkomsel (2008-2010). He also
2018), President Director of Telkomedika and served on the Board of Commissioners at Telkom
CEO of Admedika (2016-2017). Infra (2016-2017) and Mitratel (2018-2019).
He holds a Bachelor’s degree in Informatics He holds a Bachelor’s Degree in Electrical

Engineering from Institute Teknologi Sepuluh Engineering from the Diponegoro University,
November (ITS), and a Master of Information and Master of Science in Operational
Technology degree from Royal Melbourne Telecommunication from the Coventry University
Institute of Technology. He received a Special UK. He also attended a Strategic Business
Award from International Best Wireless Leadership program at The University of Chicago
Broadband Solution from Informatech for Booth School of Business, USA.
successfully deploying BTS infrastructure in
remote and border areas, in line with Telkomsel’s
commitment to provide the best mobile
telephony and broadband service across nation.
47
ANNUAL REPORT 2019

Alistair Johnston
Director of Marketing (served until June 2019)
Montgomery Hong Mr. Alistair D. Johnston served as

Director of Marketing from
Director of IT (served until May 2019)
August 2012 to June 2019.
Mr. Hong served as the Director
of IT until May 2019. He He is an experienced
has deep expertise in international business
the Communications leader with a proven
industry specializing track record of driving
in large-scale business growth
Business, in state-owned
Digital, and IT enterprises, multi-
Transformation national corporations
programs for and start-ups. He has
many world-class successfully transformed
companies across traditional telecommunications
North America, Europe, businesses into digital businesses through a
and Asia Pacific. He has combination of thought leadership, people leadership
worked with the majority of the and rigorous implementation of transformational
leading software and hardware providers. ideas.
Prior to joining Telkomsel, Mr. Hong served as Prior to Telkomsel, he served as Group Chief
Singtel International Group’s Regional CIO where Marketing Officer at Augere from 2010 to 2012, where
he was responsible for leading the development he oversaw commercial activities for this start-up
of a Regional IT Roadmap and Vision, defining business offering Internet connectivity to under-
key IT capabilities required for the evolution to a served emerging markets spanning across India,
Digital Service Provider, and working closing with Pakistan, Bangladesh and Uganda.
the Singtel Group Associates to align and adopt
best practices and leverage synergies across the From 1998 to 2010 he held important roles in the
Group. UK telecommunications industry. This included
Telefonica O2 UK (2007 – 2010) where he served
Mr. Hong attended Willamette University in as Head of Prepay, Head of Online and Marketing
Salem, Oregon, USA, and holds Bachelor of Arts Director and helped to build the O2 business into
and Masters of Management degrees. A frequent a strong market leader; Orange UK (2004 – 2007)
keynote speaker at industry conferences, Mr. where he served as Head of Prepay Acquisition and
Hong has published numerous articles, and Retention and British Sky Broadcasting UK (2003 –
previously served on the Board of Directors and 2004). From 1998 to 2003 he worked for Sir Richard
Senior Leadership Team for the TM Forum. Branson’s Virgin Group of companies in a business
development role in the UK, Australia and Singapore
and was a founder of the Virgin Mobile businesses in
the UK and Australia.
He began his career as a Management Consultant at

Andersen Consulting, based in London, UK.
He holds a degree in Modern History from Oxford

University, UK and has attended a number of
management programs, including at Harvard and
Stanford Universities.
48
Sukardi Silalahi
Director of Sales (served until May 2019)
Mr. Sukardi Silalahi served as Director

of Sales from May 2017-May
2019 and Director of Network
from January 2015-May
2017. He is presently CEO
of Telin. Since joining
Telkom in 1991, he has
served in a number of
senior positions prior
to his appointment to
the Board of Telkomsel
including as Board of
Commissioners of various
Telkom subsidiaries, Director of
Consumer Service at Telkom (2012-
2014), Executive General manager of Consumer
service, East Division (2011-2012) and Deputy Executive
General Manager of Consumer service, West Division
(2010-2011).
He holds a Bachelor degree in Civil Engineering

from the Bandung Institute of Technology (ITB) and
a Master’s Degree in Business Administration (Cum
Laude) from the University of Gadjah Mada (UGM). He
has also attended the “Making Corporate Boards More
Effective” executive program from Harvard Business
school, International Business management Training in
Sweden and High Performance Boards Training at ImD
in Switzerland.
He was a recipient of the Satyalancana Pembangunan

medal from the President of the Republic Indonesia
in 2013. In the same year, he was also appointed as
the Community Director of the BUMN (State Owned
Enterprise) Marketers Club. He also won The Best
BUMN on Marketing award in 2013 and The Best
Service Provider of The Year award in recognition of his
milestone achievement in positioning Telkomsel as the
operator with best network quality in Indonesia, based
on Open Signal data for 2015 and 2016.
49
ANNUAL REPORT 2019

Company
50
12
51
ANNUAL REPORT 2019

Telkomsel is a subsidiary of Telkomsel’s trajectory mirrored As Telkomsel transforms into a
PT Telekomunikasi Indonesia Tbk these results, closing 2019 with solid Leading Digital Telco Company, the
(65%) and Singapore Telecom revenue achievement and positive Digital Business continued to be
Mobile Pte Ltd (35%). We have the performance. the engine of growth, supported by
country’s widest network coverage a focus on maintaining Telkomel’s
with estimated 2G population A variety of strategic initiatives to dominance in 3G and 4G network
coverage of almost 100%, 3G maintain and improve profitability supply. The Digital Business segment
population coverage of 86% and drove Telkomsel to record positive recorded strong performance
4G population coverage of 95%. In Revenue, EBITDA and Net Income of 23.1% YoY and increased its
2019, we deployed 23,162 new Base growth amounting to 2.1% YoY, 3.7% contribution to total revenue
Transceiver Stations (BTSs), all of YoY, and 1.0% YoY, respectively. This substantially to 63.9% from 53.0%
which were 4G-based. At the end of was supported by transformation last year. Revenue growth was
2019, Telkomsel’s on-air BTS totaled initiatives in Digital Business as supported by Data user growth
212,235 units of which 76.3% were the engine of growth, along to 110.3 million users and higher
3G/4G BTS. with cost leadership initiatives to smartphone penetration amounting
effectively manage operational
Our go-to-market brand for expenses leading to EBITDA margin
postpaid customers is kartuHalo improvement from 53.2% to 54.0%.
while for prepaid customers,
accounted for around 96% of our
base, we have three distinctive
brands targeted at different 212,235
customer segments: simPATI, Kartu BTS operating in
across Indonesia
As and LOOP. Telkomsel recorded
171.1 million subscribers in 2019, an
increase of 5.0% YoY.
5,465 171.1
The telecommunications industry employees million
customer
in Indonesia returned to positive
territory in 2019 after experiencing
negative growth in the previous
year. The competitive environment
became healthier and more rational,
while the ongoing transition
35%
Singapore Telecom
of Legacy to Data services saw Mobile Pte Ltd
customers’ behavior shifting amidst
various Data monetization initiatives.
65%
PT Telekomunikasi
Indonesia Tbk
52
Company at a glance
The Digital Business segment recorded
strong performance of 23.1% YoY and
increased its contribution to total revenue
substantially to 63.9%.
to 69.7%, as well as healthy growth program which resulted in a Indonesia. As Data consumption and
in Data payload, which increased better-quality customer base, Data pricing still lags the regional
by 53.6% YoY to 6,715,227 TB, and with higher numbers of real active average, we believe that Data
growth in Data consumption per subscribers and improvement in consumption growth is likely to
user by 5.2 GB. ARPU as well as more efficient SIM increase going forward. A number of
card production costs. This program investments and key initiatives have
In parallel, we continued our internal will also have positive long-term been established to accelerate the
organizational transformation impact and support the emergence growth of Digital Business, in line
to become a Customer-Centric of healthier competition in the with Telkomsel’s mission to meet
organization in order to face the industry. customers’ shifting preferences to
challenges of a digital age. We also digital and build a digital Indonesia,
complied with and supported the We continue to see opportunities as well as deliver excellent network
government SIM card registration in the telecommunication industry coverage and quality.
since Data revenue growth is
expected to remain stellar in
1995 1996 2001 2002

Share Ownership History
Telkomsel was KPN Netherlands (KPN) Telkom acquired Singtel Mobile increased
established by and PT Setdco Megacell Indosat shares to its ownership by
PT Telekomunikasi Asia (Setdco) acquired increase its ownership 12.7%, bringing its
Indonesia Tbk (Telkom) stakes in Telkomsel to 77.7%. KPN and total ownership in
and PT Indosat Tbk of 17.3% and 5%, Setdco’s shares were Telkomsel to 35% with
(Indosat). respectively. acquired by Singapore- the remainder 65%
based Singtel Mobile. owned by Telkom as the
majority owner.
53
ANNUAL REPORT 2019

Board of
President Director
Commissioners
Positioned as the postpaid brand of Positioned as the prepaid brand for

choice for professionals and corporate the savvy middle class segment,
customers, kartuHalo provides an simPATI is Telkomsel’s award
unparalleled suite of full mobile services winning lifestyle prepaid brand.
and exclusive privileges. We expanded simPATI continued to offer an
our kartuHalo brand to embrace the exciting range of innovative
young professionals, positioned kartuHalo packages and campaigns to drive
as the coolest and best value postpaid demand for mobile Data.
card for middle and upper segments.
54
Company at a glance
Planning & Information
Marketing Finance
Transformation Technology
Directorate Directorate
Directorate Directorate
Human Capital
Network
Sales Directorate Management
Directorate
Directorate
Positioned as an ‘Affordable, Positioned as the prepaid brand

Value Prepaid Brand’, Kartu As which targeting the youth segment.
is Telkomsel’s prepaid brand With the tagline “Ini KITA” (This Is
targeted at value seekers Us), LOOP has a youthful image
and offering the best value supported by its brand proposition
to customers. of “being better together” and a
focus on offering attractive Data and
Digital Services.
55
ANNUAL REPORT 2019

• The introduction of • The first to trial the
a secure mobile-to- implementation
• Kicked off mobile mobile prepaid top • Became the Pioneer of Long Term
Data services, up system. in renewable energy Evolution (LTE)
including WAP • Joined regional powered BTS in Asia. network broadband
over GPRS mobile alliance • The launch of technology in
• Telkom and PT (General Packet (Bridge Alliance) for Indonesia’s first Indonesia.
Indosat established Radio Services), enhanced customer • The first commercial mobile Voice and • The introduction
Telkomsel. MMS (Multimedia benefits. launch of 3G Data services for of Indonesia’s first
• Launched kartuHalo Messaging Services), • Launched Kartu As network services in PELNI ships on the Mobile Newspaper
postpaid service. and content services. prepaid service. Indonesia. open ocean. services.
1995 2002 2004 2006 2008 2010
1997 2003 2005 2007 2009
• Offered mobile • The first • Our Call Center • Introduced push • The launch of HSUPA
telecommunication commercial launch acquired email services. (High Speed Uplink
services to all 27 of international ISO9001:2000 • Rolled out of Packet Access)
provinces. roaming services to certification. HSDPA (High broadband network
• Launched simPATI Indonesian prepaid • The launch of Speed Downlink based services.
Nusantara as the customers. Mobile Banking Packet Access) and • Kicked off Desa Dering
first prepaid service ATM services. Telkomsel Flash Program to provide
in Asia. service. telecommunications
• Launched TCASH access for over 25,000
to facilitate villages.
mobile financial
transactions.
56
Company at a glance
• LinkAja was officially launched
• Focused on creating on June 30, 2019 under PT.
a consistently Fintek Karya Nusantara, LinkAja,
excellent Customer a collaboration of SOEs 'From
Experience (CX), IoT and For Indonesia', is the only
Digital Ecosystem for fintech supported by a variety of
• Surpassed the Fleet Management cross-sector businesses such as
target of 100 • Telkomsel launched 3 and New Talent banking, insurance, oil.
million subscribers Masterpiece programs: Management to • Dunia Games has released its
which positioned Digital World, Great support Digital newest e-game, Lord of Estera.
Telkomsel as • The launch of Payment Experience Mastery. As an RPG (role-playing game)
the world’s Masterpiece, a and TrueBEx (True • Awarded 30 MHz online mobile game application,
seventh largest program that Broadband Experience). additional spectrum Lord of Estera has a variety of
telecommunication included 268 units • Completed spectrum on the 2300 MHz game modes, characters, and
operator by of mobile GraPARI, re-arrangement in 1800 frequency by the in-app purchases.
customer base. the establishment MHz, and launched government, which • Telkomsel officially launched
• The inauguration of 268 mobile LTE in 14 cities with 2.2 will be used to by.U, the first digital prepaid
of Indonesia’s Broadband Cities, million LTE users. provide the best cellular service in Indonesia
first Research & 68 applications from • Exceeded 100 Data services to that provides an end-to-
Development local developers Thousand BTS and 150 customers and end digital experience for all
Facility for cellular to support the million customer base. support the 2014- telecommunications needs, from
technology. development of • Achieved Triple 3 2019 Indonesian choosing a number to getting a
• The introduction digital creative Strategy, with Enterprise Broadband Plan [as SIM card, topping-up balance and
of Tap Izy, industry. Value > Rp300 Tn, part of Telkomsel’s quota, and making payments.
Indonesia’s first • The launch of 450 3 Year Cumulative commitment to the • Telkomsel successfully tested
mobile contactless units of Compact Revenue of 33%, nation]. its 5G network in Batam, Riau
payment system Mobile Base Station and Digital Business • Telkomsel 4G LTE Islands with the first video call
that turns mobile (COMBAT). Contribution of 33% coverage reached using a 5G connection as well as
phone into an • Successful LTE trial of Revenue which was 490 kabupaten cities a successful 5G speed test.
electronic wallet. during APEC 2013. achieved in Q4-15. across Indonesia.
2011 2013 2015 2017

2019
2012 2014 2016 2018
• The introduction of • Telkomsel launched • Executed 3 • Expanded positioning on

the first Seamless Masterpiece Masterpiece Video ecosystem by launched
Mobile Wi-Fi programs: CRM, programs: Big MAXstream, a one stop video
to Indonesian M2M and Winning Data, Lead 4G, portal which aggregating OTT
customers for The Youth. and Customer video apps, linear channel and
transferring • Telkomsel & Telkom Experience. VOD content.
automatically from reached agreement • Expanded LTE • Launched the first 5G
a 2G/3G network on a Conditional coverage to more technology experience through
connection to a Wi- Business Transfer than 80 Broadband the “Telkomsel 5G Experience
Fi network to access Agreement (CBTA) Cities across the Center” which was open to the
highspeed data. to utilize Flexi’s country. public during the Asian Games
spectrum. • Achieved five 2018.
• Telkomsel became consecutive years • Extended TCASH services
the first to of Triple Double to customers of any
commercially launch Digit growth in telecommunication providers
4G LTE in Indonesia. Revenue (+14.0% so that it can be utilized by
YoY), EBITDA everyone and used for diverse
(+16.9% YoY) types of digital transactions
and Net Income easily, anytime and anywhere.
(+26.1% YoY). • Launched first Indonesian
original series, Brata, which can
be watched on MAXstream
• Published first game, Shellfire,
an e-sport game to target the
existing gamer communities.
57
ANNUAL REPORT 2019

BUSINESS
58
E-SPORTS
TELKOMSEL
59
ANNUAL REPORT 2019

After experiencing negative growth
Vision
in 2018, the Indonesia mobile
telecommunications industry
bounced back in 2019, driven by
steady growth in Data service and
supported by robust SIM Registration
in a bid to maintain high quality
customers.
Telkomsel experienced a similar
trusted provider of mobile digital trajectory, rebounding from -4.3%

YoY growth in 2018 to achieve +2.1%
lifestyle services and solutions YoY growth in 2019, as a result of

accelerating growth in Data service
revenue at +22.3% YoY and Digital
Services revenue +29.0% YoY,
confirming Telkomsel’s belief in Data
Mission
and Digital Service as the future
of the telco industry and returning
Telkomsel’s EBITDA and Net Income
growth to positive territory at
+3.7% and +1.0% YoY respectively,
compared to -11.5% and -16.0% in
2018.
Deliver mobile digital services and Growth was supported by a steady
solutions that exceed customers’ increase in 4G penetration which
in turn stimulated an increase in
expectations, create value for our Telkomsel subscriber Data usage
to 5.2GB per Data User (+54.7%
stakeholders, and support the YoY growth). Telkomsel revenue
growth was also supported by the
ability to maintain mid-high quality
customers and continued focus
on the youth segment, which was
achieved through appropriate
product diversification together
with better network experience and
quality as shown by the +13.3% YoY
increase in ARPU and +5.0% YoY
subscriber growth.
60
BUSINESS REVIEW
Telkomsel also increased customer and “Transforming the Operating Digital Business”, and “Driving Smart
usage and improved their experience Model”. These objectives were Initiatives on Cost Effectiveness”.
by giving better value offerings formulated to prepare Telkomsel As shown by its operational and
including content enrichment on for the inevitable decline in Legacy financial performance, Telkomsel
Digital Services such as Games, Business and to accelerate the successfully achieved its Corporate
Movie, e-Payment and so on, as well growth of Digital Business. Theme for 2019.
as partnering with content provider
towards strengthening customer In 2019, these objectives were Going forward, Telkomsel will
engagement and loyalty. Telkomsel implemented via 5 main programs. continue to capitalize on the
moreover leveraged its strong The first objective, Sharpening the growth in Data and Digital Service
network and new digital businesses Core, was supported by a program to realize its future as a leading
to solidify its position in the digital of "Gain High Value Customers Digital Telco and Data-centric
savvy and millennial segments. across Families & B2B". The second Company. Telkomsel is committed
objective, Creating Expansive Offers, to deliver the best Data Connectivity
Furthermore, 2019 marked the was supported by 2 programs, by ensuring the availability of 4G
successful spin-off of Telkomsel’s namely "Scale-Up Digital Advertising service throughout Indonesia,
Mobile Financial Service product, and Big Data" and "Drive Dominant with 95% population coverage
TCASH, which was rebranded Share of Indonesian Gaming already achieved today. In addition,
as LinkAja and is now one of the Ecosystem". The third objective, Telkomsel is also committed to
major players in the flourishing "Transforming the Operating build Indonesia’s Digital Ecosystem,
Indonesia digital payment ecosystem Model", was channeled through not only developing its own Digital
landscape. the "Accelerating Digital Channels Services (such as Digital Advertising,
using LinkAja" and "Innovative Digital IoT, Big Data, and Digital Lifestyle
Those achievements were Talent Sourcing" programs. to name a few) but also leveraging
made possible by the successful all relevant telco assets owned
implementation of Telkomsel’s Specifically for 2019, Telkomsel also by Telkomsel to become a Digital
5-year Corporate Strategy Plan, established a Corporate Theme, Service enabler.
which has established the following namely “Lead Performance for
Strategic Objectives: “Sharpening the Healthy Growth & Profitability”. This
Core”, “Creating Expansive Offers”, was then cascaded into three pillars:
“Embracing Best-in-class Digital
Customer Experience”, “Intensifying
Telkomsel experienced a similar trajectory,

rebounding from -4.3% YoY growth in 2018
to achieve +2.1% YoY growth in 2019, as
a RESULT OF accelerating growth in DATA
SERVICE REVENUE AND DIGITAL SERVICE REVENUE.
61
ANNUAL REPORT 2019

In order to transform and achieve Overall, all programs were to customer-centric by adapting its
its ambition to become a Digital successfully completed and organization structure to support
Company and a leading Mobile delivered positive contribution to end-to-end B2B (Business to
Digital provider, Telkomsel continues Telkomsel’s performance during Business) and B2C (Business to
its transformation journey, which the year. Consumer) segmentation. Telkomsel
touches on all aspects of the also strengthened enablers and
business including its ecosystem, TO BUILD THE FOUNDATION support functions through business
organization, people, and culture. IN 2019 partnerships in IT, Network, Human
Capital Management, Finance,
To ensure that the fundamentals of Telkomsel is in the process of and Legal. This transformation is still
the Company can provide proper developing a future-fit organization ongoing.
support for growth drivers in every to change the company’s focus
aspect, critical enablers include from product and network-centric As a part of this organizational
future-fit organization, energized change, Telkomsel has centralized
workforce, and lean operation. certain functions such as
Procurement and General Services
Innovation
In 2019, with reference to its within Areas and Regions in order to
corporate strategic plan, Telkomsel drive economies of scale. Telkomsel
established a number of programs also enhanced the application
under three major mobile process for internal employees and
transformation categories, with the implemented a new performance
overall goal of building up the Digital
Business, while defending Legacy
and expanding Data connectivity.
REDEFINE
DATA
MARKET
DATA-CENTRIC
Segment Expansion LEADERSHIP Segment Expansion
B2B FAMILY/HOME
ACCELARATOR EXPANSION
ABSOLUTE TECHNOLOGY LEADERSHIP

People Lead, Beyond Infratructure
FUTURE FIT ENERGIZE LEAN OPERATIONS

ORGANIZATION WORKFORCE Simplification &
Zero Base Organzation Culture & Capabilities Maximum Digital
62
BUSINESS REVIEW
80 employees passed Telkomsel’s ABSOLUTE TECHNOLOGY
Data Science and UX Academy LEADERSHIP
training, as well as 50 leaders.
Telkomsel needs to accelerate its
Even more development programs ability to build new competencies
have been planned for next year in order to support its many
in the form of Internships in innovations in the future. As such,
Singtel Group, as well as Business IT Technology Advisory and IT Agile
Intelligence, Pricing Analytics, projects were implemented to help
Human Centric Design and Mobile ensure that the technology in use
management system towards
SW Developer training. A culture by Telkomsel, as well as the human
ensuring the creation of a high-
program was also developed in the resources deploying it, are aligned
performance organization.
form of an Entropy Index Survey and and adequate to support strategic
activation of three culture markers: projects. In the future, we believe
People are the key to unlocking
Agile, Open Mindset, and that Telkomsel will operate many
transformation. Under Energized
Experimental. innovations and that will be
Workforce, Telkomsel is focused on
supported by the acceleration of
enhancing internal digital capabilities
To ensure ambience and knowledge building new capabilities.
and processes through action. In
distribution access for new
order to drive Product Innovation,
capabilities in entire organization, In addition, we also transformed
in 2019, agile squads were formed
Telkomsel conducted numerous our sales channels and increased
to drive innovation in B2B, Digital,
activities, including Transformational point of sales productivity as well as
and Family.
Expert Development Festival (T.E.D strengthening our channel synergy.
Fest), T-Flyers Talks, and Podcast
This year, Telkomsel also took
corporate action to energize its
(T-Flyers Podcast). driving growth THROUGH
workforce through TMI (Telkomsel
SEGMENT EXPANSION AND
Mitra Inovasi) and Finarya (Fintek
Digitalization is key to creating lean PRODUCT INNOVATION
operations. Moana, a one-stop
Karya Nusantara or LinkAja). In
app for employees, was enhanced In 2019, B2B accelerated its growth
addition, Telkomsel built up both
and relaunched in 2019. Moana by achieving end-to-end integration
the external and internal digital
integrates and helps employees and accountability, from sales funnel
ecosystem through various activities,
carry out administrative office to collection and segment-based
i.e. IndonesiaNEXT, InnoXtion,
activities such as General Services, development. In the Government
The NextDev and TINC (Telkomsel
Human Capital Management, and segment, we achieved growth
Innovation Center).
Finance. The app digitizes many by partnering with Telkom Group
functions which used to be done for a New GTMA (Go to Market
Telkomsel also launched Telkomsel
manually. Also in 2019, Telkomsel Agreement). In the Large Enterprise
Expert Development Program, a new
initiated the implementation of segment, we pushed growth by
capabilities program that provided
RPA (Robotic Process Automation), providing effective solution mixes.
training for new skills, namely Data
which aims to automate many Whereas in the SME (Small Medium
Science, UX, and Leadership. These
repetitive tasks towards a more Enterprise) segment, growth was
opportunities attracted more than
streamlined operation. driven by our digitized Small &
2,000 applicants to apply. More than
Enterprise platform called ‘99%
Usahaku’. B2B also carried out a
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ANNUAL REPORT 2019

radical transformation in terms of its journey and simplifies experience.
basics, by simplifying the business It was built by harnessing business
which ultimately improved customer insights to drive innovation using
journey. This transformation an IT platform and approaches
was executed by shortening the combined with a lean organization
processing time to less than one model.
day from customer discovery to
contracting, and eliminating or Commitment to
enabling self-service for 60%+ of Transformation Product
all issues, thus reducing account
manager time spent on customer Telkomsel’s transformation will innovation
care to less than 20%. continue with a focus on 4 key
areas. First, Telkomsel will focus is always a
Under the ‘Data Centric Leadership, on commercial transformation by
we developed our data management continuing ongoing B2B programs priority for
platform with selected partners. All and creating new B2C programs,
digital ad platforms were integrated supported by the formation of agile Telkomsel.
into this so as to better serve B2B
and B2C customers.
squads across the organization.
In 2019, we
Under the third program in this
The second focus is to digitize
the core business towards driving
launched
category, Family and Home
Expansion, Telkomsel focused on
more efficient internal processes.
Third is to strengthen the corporate
‘BY.U’, the first
delivering the best home solution
services for customers through
culture and new ways of working
towards enabling a mindset shift
end-to-end
collaboration and partnership. This
resulted in the Indihome Fixed
and behavioral change. Fourth,
to continue to speed up new
digital prepaid
Mobile Convergence Bundling capabilities. cellular
Product for both postpaid and
prepaid. We are confident that this service in
transformation is fully supported by
Product innovation is always a our employees which can be seen Indonesia.
priority for Telkomsel. In 2019, we from Telkomsel’s internal survey.
launched ‘by.U’, the first end-to- Employee buy-in was also evident
end digital prepaid cellular service from the changes in behavior
in Indonesia. This innovative during many corporate
mobile application targets the activities.
youth segment and is expected to
help redefine our data market as it
supports savvy digital behavior and
online interactions. ‘by.U’ offers
a better customer
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BUSINESS REVIEW
Marketing Program and Postpaid Credit Limit self-service feature.
Strategies kartuHalo is a Telkomsel postpaid Customer also have a choice of
product that is positioned as payment channels for convenient
To complete the company’s the choice for professionals and online bill payment.
transformation into a leading Digital corporate customers seeking
Telco Company, in 2019 Telkomsel convenience. kartuHalo offers In 2019, kartuHalo had two main
rolled out various programs, excellent customer experience, programs. The first, Halo Kick
promotions and product offers to extraordinary value and exclusive Gold & Platinum, was an ongoing
maintain Legacy revenue and drive lifestyle privileges tailored to program that offered higher quota,
Digital Business as the primary suit customers’ needs. In 2019, more rewards, entertainment,
engine of growth. Telkomsel enhanced kartuHalo’s and premium benefits geared to
value propositions by offering convenience-seeking professionals.
These marketing strategies and premium entertainment services and Customers who subscribed to this
programs were carefully aligned better device bundling offers. Thus, package automatically enjoy all
with specific customer segments kartuHalo is positioned as the best the benefits of being a Gold and
and personalized offerings were value and most convenient postpaid Platinum customer.
delivered through digital channels card for the middle and upper
for efficient implementation. customer segments. The second program was Halo
Telkomsel also focused on improving Play, a collaboration with HBO GO
payload growth and acquiring Data Telkomsel continued to lead in the and several OTT video streaming
users. Customers were encouraged postpaid market by comprehensive providers. This program targets
to use more Data by providing more mobile services and entertainment customers looking for complete
relevant content and digital product with user convenience, excellent mobile services package bundled
that they can enjoy anywhere. customer experience, and exclusive with premium entertainment
lifestyle privileges tailored to subscriptions such as HBO Go,
To bring more engaging and relevant customers’ needs. Telkomsel also Viu and Vidio, as well as higher
content, Telkomsel partnered with expanded its channels and enriched entertainment quota. This package
strategic partners from multiple customer benefits by strengthening is suitable for an urban lifestyle that
verticals to enrich content on our collaboration with strategic enjoys entertainment on the go.
existing digital platform and offer partners such as banks, device
”more for more” programs across principles, device distributors, and
our value propositions. e-commerce. In 2019, kartuHalo’s
customer base recorded double-
digit growth of 18.1% to 6.4 million
subscribers.
kartuHalo tries to ensure that

customers can enjoy postpaid
services with peace of mind by
enabling them to manage their
spend limit using the kartuHalo
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ANNUAL REPORT 2019

Prepaid were offered combo packages to
Telkomsel has three prepaid brands, encourage Data usage. Big voice
each targeted at different customer minute quota is offered through our
segments. simPATI, our most popular Talkmania Ultima package to shift
prepaid brands designed to cater customer to purchase package.
to the needs of most customers, Customers who purchased the
whereas Kartu AS is designed for unlimited voice packages were given
the value-seeking segment, and opportunities to win a lucky draw.
LOOP brand positioned for the
youth or next-generation segment. To boost the Digital Business,
During 2019, LOOP committed to Telkomsel focused on enriching
delivering digital product innovation, content and give more value for
relevant engagement programs customers so as to encourage higher
and digital platform tailored for the usage. Under the simPATI brand,
needs of youth users. In 2019, the Telkomsel released a special value
total number of Telkomsel's prepaid simPATI entertainment starter pack
subscribers exceeded 160 million. which includes 3GB of Maxstream
quota. Under the Kartu As, Telkomsel
organized the Pesta Kuota program
which offered 10GB Data package
for only Rp 10, for customers who
topped up a certain amount of Throughout 2019, Telkomsel held
credit. Telkomsel also launched many events to improve brand
the Ilmupedia package to enrich awareness among customers,
education in Indonesia by giving especially the youth segment. For
educational content to students, example, the Telkomsel Kickfest,
starting from Rp 25,000 for 3GB to held in Malang and Bandung,
access online education platforms. featured local musicians, a variety of
Other than that, Telkomsel also cuisines and local clothing brands.
held stimulation programs giving Telkomsel also developed LOOP
extra e-vouchers to customers who Squad, an online content creator
purchased Data packages on the academy which provides video
In 2019, Telkomsel held many LOOP digital channel, in relation learning for millennials who want
programs and activities to to certain events such as public to become better influencers or
encourage customers to use more holidays, Independence Day, New content creators. They can also
Data. Customers who still mainly use Years and so forth. join various challenges which are
our Legacy Voice and SMS service regularly held by LOOP Squad for
content creation, with one of the
topics being Telkomsel products. In
2019, LOOP had 3,500 LOOP Squad
buzzers.
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BUSINESS REVIEW
Telkomsel launched Kuota Keluarga
in 2019 to cater to the needs of
customers with family. Kuota
Keluarga is a large Data package
offering up to 90GB at Rp150,000,
which can be shared between
family members. Telkomsel also
accommodated customers needs
for low denomination value
LOOP continued its collaboration Telkomsel continued to strengthen
products by launching a new variant
with Gramedia to hold the SBMPTN its commitment as a Digital Telco
of internet vouchers that can be
(Joint Entrance Selection of State Company that prioritizes customer
purchased through a physical
Universities) Simulation program needs by personalizing products
store or MyTelkomsel apps. These
in 19 cities which attracted 16,000 and services offered based on
vouchers have a short usage period
participants, who also received customer needs. We make it easier
of 3 to 7 days with a total quota of
free exercise books. Finally, to for customer to consume Digital
up to 3.5GB.
increase brand awareness, Telkomsel Services content such as video
showcased Maxstream’s, Dunia streaming and social media as part
MyTelkomsel
Games’, and Langit Musik’s digital of their daily lives.
MyTelkomsel was enhanced and
product experience in a big festival
improved in 2019 to support the
called Oh My Gig which included a
continuous improvement of user
music concert, games competition,
experience and support their ever-
a movie talk show, and more.
growing needs. My Telkomsel was
also equipped with more payment
DATA
methods including virtual account
In alignment with its transformation
payments for major banks, plus
initiative to become a Digital
MyTelkomsel was connected to
Telco Company, Telkomsel held
LinkAja and other e-wallets.
various initiatives and programs to
achieve Data-centric leadership
To boost crucial user engagement,
supported by best quality digital
we reintroduced a Daily Check-in
connectivity services.
program on myTelkomsel featuring a
new look in partnership with LinkAja,
In 2019, Telkomsel launched the Oh
and other e-commerce. We also
My Gigabytes (OMG!) internet quota.
provided in-app access to videos
The OMG! Package can be used
by Telkomsel prepaid customers to
access popular applications such
as YouTube, Facebook, Instagram,
MAXstream, Viu, iFlix, KlikFilm, BeIN
Sports and Nickelodeon Play without
additional cost.
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ANNUAL REPORT 2019

Loyalty Programs
Telkomsel’s Loyalty program strives
to increase customer loyalty by
rewarding them with satisfying
experiences in the form of both
online and on the ground events.
Telkomsel also rewards customers
by enabling them to exchange
their Loyalty POIN at Telkomsel’s
e-commerce partners.
Telkomsel Siaga Sebar Hepi

(Anniversary / Ramadhan Period &
End Year Period)
This is the biggest Telkomsel Lucky
Draw program, and it is held twice
yearly. In 2019, the first Lucky
Draw period was held around the
and TV channels from MaxStream with Veronika, a chat-based virtual
Telkomsel Anniversary in May and
so users can watch them without assistant, that allows users to ask
the second period took place at year
leaving the app. Moreover, users about Telkomsel products and
end from November to December
can play mini-games inside the app. services in a convenient, interactive
2019. During each period, Telkomsel
Through the Instagram account way.
gave away thousands of prizes
@mytelkomsel.app, we encouraged
such as luxury cars, motorcycles,
users through various promotions At the same time, MyTelkomsel now
smartphones, LinkAja balance,
to engage in more activities. All of has a more personalized appearance
and more.
these have driven more than 18 and shows relevant loyalty benefits
million users to use MyTelkomsel in line with customers' Loyalty
actively every month (MAU). Tier features: Diamond, Platinum,
Gold, and Silver. Along with all
We also have redesigned and of our accomplishments in 2019,
refreshed the MyTelkomsel App to MyTelkomsel received recognition
enable users to find information as the Gold winner of the Public
more easily and encourage them Relations Indonesia Award 2019
to participate in various programs in the App category, as a result
offered. MyTelkomsel is integrated of MyTelkomsel's plans to keep
improving and transforming to
become the most preferred digital
channel among Indonesian telcos
and digital users.
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BUSINESS REVIEW
from customers can be converted
to money or goods which are then
sent to disaster areas, for example
to help orphans in Palu during the
earthquake in 2019.
Telkomsel POIN the ability to choose the prize and Twin Date Merchants Promo
To enhance customer experience shorter draw period. Telkomsel collaborated with partners
during POIN redemption and attract to hold Online Shopping merchant
customer interest, Telkomsel held promos on several twin dates in
special redemption programs for 2019 namely 9.9 (September),
Telkomsel POIN such as POINtastic 10.10 (October), 11.11 (November),
Deals, POIN Jajan LinkAja and and 12.12 (December). Many
Racing POIN. Telkomsel collaborated e-commerce partners contributed
with various partners such as to these program such as Zalora,
handset distributors, e-commerce Lazada, Shopback and Bukalapak.
sites, merchants, LinkAja and more These promos attracted customer to
to provide smartphones, vouchers, redeem their POIN.
telco packages and LinkAja bonus
balances etc. as rewards. Telkomsel
also held seasonal programs tied
to special events such as Customer
Day, Movie Premier and POIN Undi Hepi is a new variant of
Festival which customers could lucky draw program which allows
participate in by redeeming their customers to choose the prize that
POIN. they want.
Undi Hepi Donation

Our most waited Loyalty promo Indonesian people have a strong
program was enhanced, after tradition of helping one another.
listening to customer feedback on Telkomsel provides opportunities for
customers to donate their POIN for
social causes. For example, POIN
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ANNUAL REPORT 2019

New Airport Lounge Partnership
As one of Telkomsel's special
programs for HVC customers,
Telkomsel provides airport lounges
for Gold, Platinum and Diamond
customers as well as Executive
corporate customers. This service is
available at 16 locations throughout
Indonesia as part of our attempt to and distributors to offer best device benefits including higher quota of up
broaden our service to Telkomsel bundling package and the most to 50GB per month, specifically to
customers. profitable bundling packages for support the preorder and launch of
device principals and distributors. Telkomsel’s flagship smartphone.
In 2019, Telkomsel strengthened Through the TAU Dynamic Plan,

partnership collaboration between which is the main bundling package,
device principals and distributors on Telkomsel provided bundled value
both the modern device channel and with a long validity period (3 and 6
traditional device channel. months) and a large quota to fulfill
Telkomsel collaborated with customer needs. Telkomsel also
principals and distributors to bundle launched the TAU Lite 6 and TAU Lite
device with SIM cards, vouchers, 4G 7 packages which were bundled with
device migration, sales activation affordable 4G smartphones, with
and co-marketing with financial, the main objective of boosting 4G
insurance, banking, e-commerce, DNA (device, network, application)
large enterprise as well as SME. penetration nationwide.
For postpaid customers, Telkomsel Given that e-commerce usage by

collaborated with device distributors Telkomsel customers has grown
to boost sales at more than 70 significantly, in order to help
Device Bundling Programs GraPARI nationwide. Furthermore, to users shop conveniently online,
Telkomsel aims to touch the daily increase 4G customer penetration, Telkomsel collaborated with several
digital lifestyle of every Indonesian, kartuHalo actively undertook various e-commerce sites and worked
keeping customers comfortable tactical promotions involving hand-in-hand with lending platforms
and enabling them to enjoy life principals, device partners, banks, to give special installments. Since
more through Telkomsel’s brand micro-finance and e-commerce to mid-2019, 62 GraPARI Nationwide
experience and services. In order to offer attractive 4G device bundling have established ready-to-sales
deliver these initiatives, Telkomsel packages with more attractive
partnered with device principals cashback and 0% installments for up
to 24 months. kartuHalo bundling
packages were also offered with
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BUSINESS REVIEW
devices partnerships with device Interconnection in term of Data quota, coverage
distributors. Customers can bundle This year, interconnection continued and duration. Customers can use
new device with kartuHalo and to face disruption from OTT their package during stopovers in
TAU prepaid plans for maximum (Over the Top) providers in both transit countries without purchasing
convenience and the best Data domestic and international voice another roaming package.
package experience. services, with both incoming and
outgoing domestic traffic declined.
Despite facing disruption, the
international voice termination
service still contributes significant
revenue and to secure it, Telkomsel
strengthened its network security,
preventing voice traffic leakage by
routing traffic via SIMBOX. Another
important initiative to grow new As part of giving the best service
revenue streams is Telkomsel’s to Very High Value Customers
international A2P SMS service, which and VVIPs, Telkomsel launched
involves securing off net and on ROAMazing, an international
net traffic leakage and managing roaming package offering broad
domestic as well as international coverage in 178 countries, big
channels in order to maximize A2P quotas, and seamless convenience
SMS monetization. in using this service.
International Roaming Telkomsel also gave best service

In its international roaming business, and support for customers travelling
Telkomsel continued to transform its to Saudi Arabia on Hajj so they can
Roaming Business revenue structure stay connected to their family in
from Pay per Use to Package Indonesia. Telkomsel’s superior
revenue model, by offering attractive roaming service was achieved in
During 2019, Telkomsel continued collaboration with Roaming Partners
and affordable Roaming Packages.
to migrate existing customers to 4G all over the world, through its
by replacing old SIM card with USIM membership in Bridge Alliance.
At the end of 2019, Telkomsel
and moving 2G/3G device users to
launched an aggressive new
4G devices. Customers can choose
Roaming Package called ROAMax
to do the replacement at GraPARi
which enables customers to
and MyGraPARI, thematic events or
continue using Telkomsel’s service in
simply by accessing the Telkomsel
Asia and Australia without changing
website to get the USIM delivered to
to a local SIM Card. ROAMax also
their home.
offers travelers going to destinations
such as Europe, the United States
or Canada superior price and value
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ANNUAL REPORT 2019

DIGITAL
SERVICES
About Digital Services digit growth, mBanking is central to Going forward, we will continue to
providing Indonesians with broader scale up our Digital Services business
Digital Services has been the key access to financial transactions from more rapidly through innovations
driver of Telkomsel’s transformation their mobile phones. and partnerships while also
to become a Digital Telco Company. developing the digital ecosystem
Years of continuous improvements We rapidly built our Big Data in parallel, as a key foundation to
and investments have enabled us to business (MSIGHT) by supporting become a Digital Telco Company
provide advanced Digital Services institutions with data-driven and to build a Digital Indonesia.
in Indonesia, in alignment with our actionable insights from our Telco
mission of accelerating innovation Big Data. As an enabler of Digital Digital Advertising – Far
and advancing the nation. Our Transformation for our clients, Beyond SMS Messaging
Digital Services portfolio consists of we provide lead generation, telco
Digital Advertising, Mobile Banking, credit scoring, market insights,
Big Data & API, the Internet of and an API platform to 40+
Things, and Digital Lifestyle products enterprises of financial institutions,
and services. e-commerce unicorns, system
integrators, logistic providers
We have continued to build and the Indonesian government. In keeping with the dynamic
our digital advertising business, One of our growth drivers, Credit acceleration of the digital advertising
DigiAds (formerly Telkomsel Digital Scoring API, has assisted more industry, we rebranded Telkomsel
Advertising), into a digital media than Rp 250+ billion personal loan Digital Advertising as DigiAds in early
powerhouse of the Indonesian disbursements from 20+ financial 2019. This unique new branding
Advertising Industry. DigiAds revenue institutions with 3 million API hits. strengthens our positioning as a
grew by 60% in 2019 from an already We assist key e-commerce players provider of comprehensive digital
significant base in 2018 as we in understanding their market advertising solutions across a wide
continued to create custom digital positioning as well as with customer variety of channels, one that can
marketing solutions by enhancing activation to both increase the meet advertiser demand for high
our premium advertising inventory spending of their existing customers quality digital advertising consulting,
with Big Data analytics. Those and acquire new productive data analytics, media solutions and
solutions have delivered highly customers. reporting.
personalized audience targeting,
providing higher ROI to advertisers We have continuously expanded DigiAds provides the widest range
and better relevance to the target our footprint in the Internet of of mobile advertising solutions
audiences. Things (IoT) business, going for advertisers in Indonesia. These
beyond connectivity with analytics solutions are delivered by combining
Our mobile banking business, and solutions to capture bigger our advertising capabilities in
mBanking, has enabled more than opportunities in the vast industrial Messaging, Programmatic Display
90 financial institutions to provide landscape. We have also doubled IoT and Video, Contextual and Location
mobile banking services via SMS, business from our industrial-focused Based Advertising (LBA) and Rewards
USSD, IVR, and mobile apps. portfolio: Smart Connectivity, and Mobile Couponing, and using
Continuing to achieve solid double- Fleet Management, Remote Tank
Monitoring, Asset Tracking, and
Managed Networks.
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BUSINESS REVIEW
our unique insights developed offers are especially successful in These alliances with respected
from sophisticated data analytics driving retail footfall and restaurant innovators of the international
of more than 171 million Telkomsel traffic. adtech industry have empowered
subscribers. us to provide world class digital
The continuous improvement of advertising solutions for our
We partner with leading international our digital advertising products and multinational and Indonesian
technology providers across the services led to significant growth clients.
industry to provide the highest in the number of advertisers we
quality services, leveraging our vast partnered with. As a result, we 3. Building the Foundation of
inventory and analytic methods. successfully served more than 500 Digital Marketing Activation for
This combination of highly accurate client brands in 2019. SMEs
audience targeting, widest reach
and the most extensive digital Key Highlights
telco inventory in Indonesia allows 1. Expanding our Display and
advertisers to better target their Video Inventory
ads to the right audience for higher As we continue to add value
returns. beyond messaging, we
significantly increased our display
Demand for performance-based and video ad space inventory Small to Medium Enterprises
advertising is increasing, especially on Telkomsel applications and (SMEs) are key to Indonesia’s
within the online services vertical. platforms including MyTelkomsel, continued economic
To satisfy this demands, DigiAds MAXstream, Langit Musik and development. Through MyAds,
delivers performance-based Dunia Games. Through our our self-service digital marketing
campaigns including Cost per Lead recently announced strategic activation platform, we have
(CPL), Cost per Installation (CPI), partnership with Kompas enabled 20,000 SMEs nationwide
and Cost per Acquisition (CPA). We Gramedia Group (KGM), we further to begin advertising to increase
further enhance those campaigns broadened our available video their revenues. We continuously
by enabling advertisers to reward inventory by including access to improve our MyAds services to
their respondents with free data KGM’s Tribunnews and BolaSport help local businesses to grow at
(our FRIDA offering), SMS and Voice portals. their own pace, guiding them to
packages (our GITA offering), in take control of this important way
order to increase response rates 2. Strengthened Programmatic of driving their business growth
and boost consumer engagement. Ecosystem through our cost-effective, easy-
DigiAds also provides a high- In alignment with our vision of to-learn advertising platform,
performance Mobile Coupon Service becoming the programmatic which allows them to manage
which combines several of these powerhouse of Indonesia, spending wisely while delivering
elements to send tightly targeted we strengthened Indonesia’s solid results.
mobile coupons with offers that are programmatic advertising
redeemable at point of sale. These ecosystem by partnering with
global industry leaders MOAT, The
Trade Desk (TTD), and Pubmatic.
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ANNUAL REPORT 2019

4. ROLi Revamp of professionals including more partnerships with the top state-
than 50 C-level executives from owned Banks to acquire new users
more than 100 major companies and to increase transactions. In
in Indonesia. The event combined alignment with the banks’ missions
an extensive product exhibition to digitize banking transaction
and a much-reported sharing behavior, we created a loyalty
session by distinguished speaker program which significantly boosted
Piyush Gupta, the CEO of mobile banking traffic.
DBS Group, who has led the
We continued to enhance the
digital transformation of the Big Data & API –
value provided to both the
Singapore-based regional banking Digitalizing Enterprises
users and advertisers on our
powerhouse and was voted best
new, reward-based mobile app
CEO in Asia-Pacific by Asian
ROLi. We added more advanced
Banker.
features, built a more intuitive
interface, and added broader and
Mobile Banking –
higher quality content including
Accelerating Branchless
sports and news feeds. RoLi now Our Big Data & API business,
Banking
has more than 1 million active MSIGHT, has helped enable
users who can earn up to 600 MB enterprises' digital transformation
Data by viewing advertisements through valuable and actionable
when they use the ROLi app. insights. By investing and leveraging
our key assets: data generated from
5. Telkomsel NextWave Our Mobile Banking (mBanking) serving dominant market share in
supported Government in Indonesia and extensive capabilities
transforming traditional banking in telco services, we help our clients
to digital banking behavior by to make faster and more precise
partnering with 90 financial decisions.
institutions in Indonesia. mBanking
helps customers to access and use MSIGHT provides Big Data & API
multiple banking services anytime services to 40+ clients from financial
In March 2019, the Telkomsel and anywhere. These services are institutions, e-commerce unicorns,
NextWave event showcased available through mBanking mobile system integrators, logistic providers,
our newest digital businesses apps, SMS and USSD channels. and Indonesian government. We are
to our current and prospective In 2019, mBanking once again committed to compliance in all legal
clients and business partners. The recorded double-digit YoY revenue aspects to ensure that customers’
portfolio on display included our growth by completing 2 billion personal data remains protected.
offerings in Digital Advertising, transactions for over 10 million
Big Data & Analytics, Mobile monthly active users. Users
Banking and the Internet of were able to conduct financial
Things and attracted hundreds transactions with great convenience
and high reliability over our broad
network coverage across Indonesia.
We continued to expand our
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BUSINESS REVIEW
Key Highlights competition. Subsequently, we offers authentication, fraud, risk,
1. Telco Credit Scoring activated this understanding to personalization, and lifestyle
Telco Credit Score is a service increase the existing customers profile use cases. Through
designed specifically for financial spend and acquire new ones. We DigiHUB, local developers can
institutions or loan providers to also continued to collaborate with seamlessly utilize Telkomsel API
help assess the credit-worthiness government officials by providing using self-service approach.
level of applicants based on our mobile positioning data for
their telco demographic and the purposes drawing up official Internet of Things –
behavior. We scaled up our telco statistics. Smart Connection for
credit scoring business in 2019, Smart Industries
serving 11 financial institutions 3. Telco API
with 3.5 million API hits. We MSIGHT leverages Telkomsel
maintained close collaborations SMS and charging capability
with legitimate partners supervised through API SMS and the DCB
by OJK and other government (Direct Carrier Billing) business.
institutions to provide advanced API SMS enables our clients to
services in the financial industry. send multiple SMS seamlessly and
As such, we played a role in automatically without the need to
ensuring that all individuals have manually log in to an application
access to affordable financial or platform. While API DCB (Direct
products and services regardless Carrier Billing) allows Telkomsel About IoT
of personal net worth, with the customers to pay for online items Telkomsel IoT (Internet of Things)
noble purpose of improving the from various marketplaces using connects devices, machines and
overall quality of their lives. their mobile device through an objects containing embedded
airtime deduction process. We technology to the Internet, turning
2. Competitive Insights achieved 50 million API SMS hits them into ‘intelligent’ assets that
Our insight dashboard visualizes and delivered more than Rp 20 interact with external environments.
data derived from key data points, billion of charging requests via We empower enterprises to gather
thus enabling clients to see DCB API. real-time data and analytics from
snapshots of their performance connected devices through our
against their competitors in the 4. API marketplace: DigiHUB reliable, secure, and advanced IoT
market at any time. We partnered We aim to further grow our API solutions so that enterprises can
with key players in the online business through our new API then make data-driven decisions. In
sector such as ecommerce, marketplace, DigiHUB, which 2019 we connected 1 million devices
fintech, and ride hailing to help offers a better interface and across 250+ enterprises, and we
them understand their market user experience. Our clients continuously pushed to go beyond
positioning compared to the can easily purchase API services connectivity to develop analytics and
anytime and anywhere via automation capabilities.
DigiHUB web portal using one
of many available payment
methods. We also introduced our
new API Insight service which
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ANNUAL REPORT 2019

With 5G technology on the horizon 2. In utility sector, PLN has begun IoT Control Center
IoT solutions will become more widely implementing IoT in its
powerful than ever, connecting core configuration to monitor
at much higher speed. Ultra-low performance and scale up
latency 5G will deliver seamless operations. We have now
user experience for cases such as partnered with ICON+, PLN’s
connected cars, edge computing, subsidiary, to provide NB-IoT
process automation and many solutions for electrical substations IoT Control center is a cloud-based
others. Through our intelligent monitoring and smart meter solution that enables enterprises to
IoT solutions, we play a key role systems. automate the management of their
in building the Digital Enterprise connected devices. In addition to
Ecosystem and become a key 3. In the government sector, connectivity management, these
enabler of the ‘Making Indonesia 4.0’ more smart city plans are being powerful control center automation
Government initiative. implemented. The Gorontalo and tracking features (LOCI) provide
regional government (Pemda) asset visibility and safety, thus
and Makassar city government helping to ensure the reliability of
pioneered the implementation of connected services, device usage
our FleetSight solution for various optimization and predictable costs.
fleet management services as part We further enhanced the IoT Control
of their Smart City initiatives. Center, so that it can manage 4G
connectivity and NB-IoT devices on
4. Lastly in the industrial sector, a single platform.
we released several Industrial-
focused solutions: Intelligent IoT Managed Service
Expansion in Key Sectors
Liquid Tank Monitoring (INTANK), Connectivity
1. The financial sector continued
Asset Monitoring Solution (Asset
to dominate our IoT business
Performance Management)
with various connected devices
and customized product line
available such as ATM, EDC,
monitoring. These solutions
and branchless banking.
have been implemented in major
Our primary customer Bank
companies such as MitraTel,
Rakyat Indonesia (BRI) has fully IoT Managed Service is our corporate
Pertamina, Patraniaga, and the
utilized and implemented IoT connectivity service offering up to
National Railway (PT KAI).
to drive efficiency and improve 99.5% uptime guarantee through
productivity for their operation various channels including leased
and business expansion. line, multicellular, and VSAT. IoT
Managed Service decreases the
likelihood of downtime, simplifies
network setup and ensures that your
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BUSINESS REVIEW
business stays connected 24/7. We FleetSight was further enhanced INTANK
launched various enhancements for with 2 new features, namely DSM
IoT Managed Service Connectivity: and ADAS. These features were
• Bonding Technology, which developed to increase safety on the
ensures reliable connectivity using road.
multiple SIM cards. • Driver Status Monitoring System
• L2VPN, which supports extensive (DSM) is an artificial intelligence Intelligent Tank Monitoring
connectivity for maximum system that provides warnings System (INTANK) is an end-to-
productivity in the case of abnormal driver end IoT intelligent solution with
• SDWAN to operate all corporate behavior. the capacity to track and monitor
WANs simultaneously, and • Advance Driving Monitoring liquid inventories, particularly oil,
• Failover to diversify your Assistance (ADAS) is used to chemical, and water. Armed with
connectivity. detect the situation in front of robust and efficient technology
cars in real-time and provide early and sensors, INTANK brings
FleetSight warnings such as lane departure visibility and enhances operational
warning and collision warning to efficiency in liquid inventories
reduce driving risks. resulting in 50% energy cost
reduction. Backed by international
TOMS certification for its devices and
sensors, INTANK has been adopted
Fleetsight is an end-to-end Fleet
by multiple enterprises for numerous
Management solution that provides
commercial projects.
insight and professional services
to help enterprises improve
Asset Performance
productivity, safety and efficiencies.
Management
Our focus is vehicle telematics,
which utilizes sensor devices
embedded in the vehicle and fleet Telkomsel Order Management
management platform. FleetSight System (TOMS) is an adjacent
helps enterprises increase efficiency, solution for enterprise fleet
improve productivity and minimize order management. With TOMS,
the risks associated with vehicle enterprises can now track and
investment. manage their operational fleet A new addition to our business
to increase its efficiency and solution line-up is Asset
decrease downtime. TOMS can be Performance Management. It works
implemented as a standalone system in real-time to monitor and analyze
or combined with our FleetSight assets indoor, outdoor, and in transit.
Solution. The solution allows enterprises to
easily monitor the quality, availability,
and security of their assets anytime
and anywhere.
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ANNUAL REPORT 2019

Digital Lifestyle other DCB carriers and owned an additional 6 original local content
published Game Titles. An eSports titles and more than 80 local series
Over the past several years, Platform was launched in March on MAXstream.
Telkomsel has been undergoing 2019 to support and engage with
a transformation into a Digital gamer communities by enabling Meanwhile in Music, Telkomsel
Company, staying at the forefront them to hold e-sport competitions. focused on improving user
of digital products and services that Our eSport events cater to all gamer experience on our RBT platform
meet customers’ preferences and segments from Amateur, Campus Langit Musik, and partnering with
enabling us to be “Indonesia Digital to Professional Teams, making us OTT apps to provide Direct carrier
Service Provider of the Year”. This The Biggest eSports player in the Billing payment. Langit Musik also
was done through continuous scale- region. Meanwhile we published acquired more than 700 song
up, innovation and collaborative our first ever e-game, ShellFire collections from 500 indie musicians
partnerships in Digital Services with both nationwide and globally. by holding workshops and concerts.
local as well as global digital content Subsequently in October 2019 we
providers towards enhancing the released our 2nd game, Lord of Estera Having won the ‘The Most Innovative
Digital Ecosystem in Indonesia. which was also released globally, Voice Solution from Telecom Asia
strengthening the Dunia Games and Digital Lifestyle from Asia
A new partnership with Google brand as a premier Game Publishing Communication Awards’ in 2018, the
enables Telkomsel customers to Player in the region. Company has continued to deliver
purchase games and applications innovative new mobile Value Added
in Google Playstore using prepaid Telkomsel strengthened its Services to expand its digital lifestyle
credits or alternatively, through positioning in the Video Streaming product base. Among others, we
postpaid billing. This arrangement industry by enriching its content added credit scoring capabilities
is convenient for customers given and platform for mass market. To to the Paket Darurat (Emergency
the low credit card penetration do so, we joined with partners Package) Service, which allows users
rate in Indonesia. Telkomsel also to offer a wide variety of content to stay connected when their credit
customized packages to meet and customized packages for balance runs out, with the aim of
customers’ digital lifestyle needs in video data plans, as well as targeting new subscribers who are
Video, Game, Music and other Digital premium subscriptions to several potentially highly profitable.
Value Added Services, supported OTT Services. The content from
by top local and global content MAXstream, which can be accessed GAMES
partners. via Maxstream’s app as well as Telkomsel acts as payment solution
OTT partners’ platforms in form provider, enabling Direct Carrier
In 2019, Telkomsel maintained its of live broadcast and video-on- Billing (DCB) access so that
domination of Indonesia’s gaming demand, includes blockbuster subscribers can purchase digital
ecosystem through Dunia Games movies, Hollywood series, sports content (game items, game top-ups
with a wide range of e-Sports programs, reality shows and drama or premium game subscription) on
tournaments, game vouchers, series, as well as Free To Air TV and application stores including Google
expanded payment choices involving international channels from HBO Playstore, Samsung Galaxy Store, as
GO, HOOQ, Vidio and Viu. In 2019,
Telkomsel also continued to develop
the local movie industry by releasing
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BUSINESS REVIEW
well as on the Dunia Games page. created by users on the platform content providers such as Viu, Vidio,
As of the end of 2019, more than and participation of more than iflix, HOOQ and KlikFilm to enrich its
100 game publishers and developers 70k players. content and platform. MAXstream
have connected to the Dunia Games also collaborated with HBO to be
DCB. Game Publishing the first mobile partner to launch
In September 2019, Dunia Games HBO GO on the wholesale markets.
Dunia Games Platform Telkomsel published its second This partnership allows MAXstream
Building on its success in 2018, game, Lord of Estera, an Action to broadcast HBO live channels as
Dunia Games has also allowed other Battle Card RPG genre taking place well as a number of iconic TV series.
subscribers from other telcos to in a Multiplayer Online Battle Arena
charge purchases to their postpaid (MOBA) format. Players are able to To further enhance user experience,
bills or prepaid credits. This has make in-app purchase of diamonds Maxstream added new features
significantly increased Dunia Games’ (Lord of Estera in-game currency) such as OTT Playout, which enables
MAU, making it the Number 1 to buy resources that can improve customers to play OTT content from
Games Portal in Indonesia. their gaming experience. This game MAXstream (HOOQ, Vidio, iflix, HBO
is available on Google Play Store and GO), as well as a web version for
Dunia Games' innovations range App Store. the Video Player so that users can
from providing game vouchers stream movies from the website and
through various Indonesian For Dunia Games first published watch them on a big screen (TV).
telecommuniation providers, game, ShellFire, a national
enhancing the experience for tournament was held from August MAXstream also enriched its
users (when reading, watching – November 2019. A total of 560 platform with original content. In
and purchasing Game Vouchers), teams joined from all over Indonesia, 2019, working in collaboration with
releasing Reseller tools for the competing for prizes worth the local movie industry, it produced
salesforce to boost transactions, Rp 1 billion. more than 70 original episodes
and the eSport Open Platform, under 10 titles, of which 6 titles were
where users can create their own VIDEO launched during the year.
Tournament Page and Bracket. MAXstream acts as a one stop video
portal where users can stream best MUSIC
As a result, Dunia Games traffic quality videos covering a wide range Telkomsel continuously enhances
grew significantly in 2019. As a of services: live streaming events, Langit Musik to give the best
leading Game Media, Dunia Games AVOD, TVOD, and SVOD, which experience for customers. With its
has published more than 100K consists of OTT video content new interface and new features
articles (averaging 100 articles per bundled with attractive Telkomsel including seamless login, search
week), and produced more than internet data packages. recommendation, new players
1,100 videos with 20 million views and more than 7 million local and
(averaging 8 videos per week), more In 2019, MAXstream strengthened its international songs catalogue,
than 1,100 videos produced (20 positioning in the video streaming Langit Musik continue to please
million views) averaging 8 videos per industry by partnering with video music lovers and support the music
week. For the eSport platform, more industry in Indonesia. The average
than 1.6K tournaments have been session duration on Langit Music in
2019 was 28 minutes, higher than
other music apps.
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ANNUAL REPORT 2019

In the second half of 2019, Langit
Musik worked with other platforms
In the second DIGITAL VAS
In 2019, Telkomsel collaborated
such as Dunia Games, Duniaku,
Wifi ID, Kumparan, Indihome
half of 2019, with app-based healthcare services
providers, accelerating equal
and MyTelkomsel to put a widget
on their platforms and provide
Langit Musik distribution of easy and convenient
access to healthcare services for
music streaming service to their
subscribers. Langit Musik also held
worked the public and further developing
the Telkomsel digital ecosystem.
numerous music events including with other This inter-industry collaboration is
‘PagelaRans’, held with the RANS expected to become a sustainable
label in several cities (Padang, Bogor, platforms digital-based partnership which
Banjarmasin, Manado, Malang, utilizes technology for broader
Bandung, Tangerang). Telkomsel such as social impact.
also held the Langit Musik Festival
in 9 big cities (Cirebon, Palembang, Dunia Games, Telkomsel has also delivered Paket
Medan, Surabaya, Jogjakarta, Bali, Darurat Service for almost 2 years
Ambon, Makassar and Banjarmasin) Duniaku, Wifi (since February 2018). Currently,
where it reached in the local Paket Darurat is available through
musicians to educate them on how ID, Kumparan, the MyTelkomsel app, SMS and UMB.
to make money in the digital music In 2019 Telkomsel enhanced Paket
business. These events attracted Indihome and Darurat Service with credit scoring
more than 500 local musicians with
more than 700 song collections. MyTelkomsel features which aim to gain new and
highly profitable subscribers.
Furthermore, Telkomsel improved

to put a widget SHAPING THE FUTURE OF
its Ring Back Tone (RBT) platform,
collaborating with 80 radio stations
on their DIGITAL INDONESIA
to promote RBT via differentiated

UMB. Additionally, Telkomsel
platforms and LinkAja – E-Money for the
Indonesian masses nationwide
extended a soft bundling package
for RBT to HVC. RBT can be
provide music
purchased through Langit Musik streaming
application. To promote RBT,
Telkomsel held a program with service
prizes for customers who activated
RBT when calling other RBT to their
customers or who replied when
offered RBT recommendations. subscribers. To fulfil our vision of realizing
financial inclusion and creating
a cashless society in Indonesia,
in 2019 we merged our mobile
financial service flagship, TCASH,
with several other SOE e-money
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BUSINESS REVIEW
services to create LinkAja. Supported by.U is designed to appeal to Gen-Z be accessed through a live chat
by the SOEs, LinkAja is empowered users, who are known for being feature on the by.U digital app, on
to provide much more distinctive empowered, creative, always-on, the official website www.byu.id, as
use cases for all Indonesians, and who prioritize their freedom. well as through by.U’s Instagram and
becoming the leading choice of These characteristics are reflected Facebook channels.
e-money nationwide. in by.U’s main values which include
digitalization, personalization and Open Innovation with
transparency. TINC & TMI
Adopting a pizza concept, by.U

customers choose their quota size
(S/M/L) as the base, and then on
top of it they can add their toppings
such as their YouTube quota,
Instagram quota, voice quota, and As the Digital Ecosystem in
by.U – the first fully-digital so on. All the packages and toppings Indonesia has continued to flourish,
telco service in Indonesia are available 24 hours without usage we initiated TINC, a collaborative
limitations nationwide. innovation center where startups
can collaborate with our business
Recognizing that Gen-Z users do not incubation team. TINC stands
like to wait and want to get things for Telkomsel Innovation Center.
done quickly, by.U aims to let them Its role is to spot new business
directly manage their accounts opportunities from the earliest
over the app, including monitor stage. Through TINC, we can better
their usage and handle their own engage with Indonesia’s vast Digital
customer service, with zero human Ecosystem plus incubate and
interaction needed. accelerate business innovations in
this experimental environment.
Our focus in 2019 was to strengthen

the IoT Low-Power Wide-Area
Capturing the opportunity to expand
(LPWA) ecosystem using NB-IOT
our youth market share through
technology. We released a NB-IOT
savvy digital behavior, in October we
SDK toolkit, held hackathons, and
launched by.U, the first fully-digital
extended our NB-IOT technology to
prepaid wireless telecommunication
the university IOT labs we had set up
service in Indonesia. Through the
in 2018 on certain campuses.
by.U mobile app, users enjoy a fully
digital end-to-end experience for all However for users who need help,
their telecommunication needs from by.U’s digital-based products
choosing a number to getting a SIM and services are supported by an
card, topping-up balance and quota, integrated help center which can
and payment.
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ANNUAL REPORT 2019

During May-July, we held roadshows At TMI, we are building tomorrow's
in 4 cities to engage local startup future by giving entrepreneurs
communities, ending with a unparalleled access to Telkomsel's
hackathon to attract developer ecosystem, unlocking the
talent as the prerequisite for the distribution and expertise necessary
incubation stage. The events to stay ahead of the curve.
produced 4 innovators who were
ready for incubation in TINC batch 3, Network Technology
which focused on Industrial IOT. Leadership
Following its success as the first
Telkomsel completed the 800 mobile operator in Indonesia to
MHz and 900 MHz frequency conduct 5G trials, which took place
bands refarming as required during the Asian Games 2018,
by the Decree of the Minister of Telkomsel has been mandated by
Launched in early 2019, Telkomsel Communication and Information the Ministry of Communication and
Mitra Inovasi or TMI is the venture Technology Number 29 of 2019 Information Technology to conduct
arm of Telkomsel. TMI's main focus which requires Cellular Mobile 5G trials focusing on the industrial
is to scout for new technologies Network operators to rearrange sector. In 2019 we held 5G trials in
or services that can give Telkomsel current non-contiguous 800 MHz Batam and Jakarta, demonstrating
a head start to better serve our and 900 MHz radio frequency bands. our commitment to being the
customers, in order to lead and The refarming process began in foremost operator in supporting
shape the industry. Through TMI, February and was completed in April, the ‘Making Indonesia 4.0’
we seek and invest in promising covering 42 clusters in 34 provinces government initiative. As it catalyzes
entrepreneurial companies that nationwide. Thanks to this spectrum collaboration among stakeholders
are tackling some of today's most refarming, the Telkomsel frequency for Industry 4.0, Telkomsel is paving
significant technological challenges band, which was non-contiguous at the road for the implementation
for consumers as well as enterprise 800 - 900 MHz, is now contiguous of 5G as the key enabler towards
customers. In less than a year, at 15 MHz. As a result, Telkomsel can achieving Indonesia’s vision of
this fund has invested in FinAccel provide better customer experience becoming one of world’s biggest
(Kredivo), PrivyID, and Roambee. with enhanced internet speed and economies in 2030.
LTE coverage.
In 2019 we held 5G trials in Batam and Jakarta,

demonstrating our commitment to being the
foremost operator in supporting the ‘Making
Indonesia 4.0’ government initiative.
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BUSINESS REVIEW
SALES BUSINESS STRATEGY
In 2019, we continued to
In 2019, we continued to implement
our three main sales strategies to
implement our three main
Increase Data Share, Digital Touch
Point Experience and Winning
sales strategies to Increase
Enterprise Business and Digital Data Share, improve digital
Lifestyle. However, the way in
which these sales strategies were Touch Point Experience and
implemented were adjusted in
line with corporate objectives and WIn Enterprise Business and
market conditions, for a total of 8
sales programs as follows. Digital Lifestyle.
1. Increase Data Share b. Strengthen Youth & Data promoters and referral codes
a. Retain and Expand HVC (High through Retail territory for a comprehensive training
Value Customers) through management program, have helped increase
Single View of Customer We consider the youth segment the number of Telkomsel’s new
Approach to be the future driver of youth subscribers.
HVC or High Value Customers economic growth in Indonesia.
refer to customers who Therefore, Telkomsel launched c. Manage territory with more
generate the largest revenue SMILES (Sales Millennials Ideas), granular approach based on
contribution in Telkomsel overall an agile project to win youth its characteristics
revenue. To provide the best market share by addressing what With customer experience
service to HVC customers, matters most to youth in both as the main focus, Telkomsel
service differentiation was rural and urban areas. continued to listen to the voice
created by ensuring that of customers to understand
HVC get priority handling at The solutions proposed, their different needs and
Customer Touch Points (CTP) which ranged from Data wants in each territory, and
ranging from service queues to package comparisons to digital we therefore maintained our
complaint handling. cluster-based product offers
approach while also applying
a more granular approach to
managing sales operations and
programs by territory.
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ANNUAL REPORT 2019

At the same time, we improved
territory management by
maintaining a strong relationship Aktivitas
with our strategic business di Embarkasi
partners and re-clustering

to support faster sales
program execution.
Aktivitas
As a result, the proportion of di GraPARI
Saudi &
active outlets which sell our
Maktab
products (starter packs, Data
package and DLS packages)
has increased compared to
to ensure availability and sales also cooperated with local and
last year. Through extensive
performance achievement. At national device stores, in order
cooperation with modern retail
the end of 2019, Telkomsel’s to provide added value for Hajj
stores, we also scaled up the
digital products were available and Umrah pilgrims.
expansion of our integrated
on several online as well as
sales channels. Finally, to
offline to online channels c. Improve Digital Touch Point
cement our position as a market
including prominent online Experience and Service
leader, we also focused on cities
marketplaces, ride hailing Transformation
with high competition levels
services, online travel sites and 2019 is the year of
by establishing special direct
DigiPos as a “hero” mobile Point transformation in terms of
sales teams, attractive reseller
of Sales, while Mobile GraPARI service to customers by
programs and various customer
evolved to become a one stop introducing more varied Digital
engagement events. As a result,
solution for digital products & Services for self-service.
we gained significant market
entertainment. Simple transactions include
share in those cities.
information and requests that
b. Next Gen Partnership to Push can be accessed by customers
2. Digital Touch Point
Digital Products & Services through MyTelkomsel (apps
Experience
Communication is a primary and web), My GraPARI IVR and
a. Empower and Utilize Sales
need for travelers. Looking at Virtual Assistant.
Digital Channels
the annual increase in Hajj and
Going forward, the biggest
Umrah each year, Telkomsel To improve services through
revenue contribution is
therefore focused on Hajj and digital touch points, Telkomsel
forecasted to come mainly
Umrah pilgrims in 2019 by has launched a chatbot-based
from digital channels. We have
working with travel agents, service called Telkomsel Virtual
therefore focused on expanding
banks and the Ministry of Assistant that is embedded
our digital channels, along with
Religious Affairs. Telkomsel on the social media platforms
clear policies, programs and
Facebook Messenger, LINE,
daily performance monitoring
Telegram and also the
MyTelkomsel application.
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BUSINESS REVIEW
3. Winning Enterprise Business place in November 2019 in 8 In order to make it easier for
& Digital Lifestyle (DLS) big cities. Free Fire national customers to reach customer
a. Market expansion on SME and tournament attracted 8,600 service assistance, Telkomsel
Enterprise Business with B2B teams to compete, ending with provides 188 Call Center services
Solutions a Grand Final Tournament on which are available for 24-hours for
The B2B segment focused 28 September 2019 at Tennis all customers. Call Center services
on expanding the SME Indoor Senayan Jakarta, one of are located in 4 cities; Medan,
and Enterprise market. In the biggest game competitions Bandung, Surabaya & Makassar.
the SME segment, we are in Jakarta. In addition, customers can access
building Indonesia’s largest E-care assistance via Email as well as
SME ecosystem through our Telkomsel’s Facebook, Twitter and
digital platform, 99% Usahaku, Instagram accounts.
which had its soft launch on
September 9, 2019. By joining Through these self-service channels,
99% Usahaku, SME will be able customers can easily get information
to optimize their procurement, or communicate requests using
expand the market, access to MyTelkomsel, MyGraPARI and IVR
financing, increase productivity as well as Virtual Assistants. Virtual
and get education opportunities. Assistant services can be accessed
CHANNEL MANAGEMENT via Facebook, Telegram, LINE,
In the Enterprise, Corporate Telkomsel.com and MyTelkomsel.
and Government segment, Direct Channel Management
Telkomsel is positioned as Continuing last year’s success In addition, to make it easier for
an orchestrator of digital in providing the best service to customers to access GraPARI
technology and enterprise customers, Telkomsel continued services, Telkomsel has provided
digital solutions starting to improve service quality in all online reservation services through
from Basic Connectivity and Customer Touch Points. Overall, MyTelkomsel so that customers can
progressing to Advanced customer service channels were split decide when they want to come to
Connectivity, Cloud/SaaS, into two, namely assisted channels GraPARI and immediately see the
Security, Analytics and IoT. (GraPARI, Call Centers, E-care) and Customer Service Staff.
unaided / independent services
b. Win Youth through Digital (MyGraPARI, MyTelkomsel, IVR, Supported by efforts to continuously
Products and Experience Virtual Assistants). As of December improve MyGraPARI services, in 2019
In order to win the youth 2019, Telkom managed ISO 9001: Telkomsel increased the number
segment, we created new 2015 certified 80 GraPARI, 341 of MyGraPARI to 118 in all Regions
events and experiences where GraPARI Partners and 5 GraPARI & Regions by focusing on card
people can experience our new International operating in Mecca, replacement services, kartuHalo bill
digital products, namely HBO Medina, Hong Kong & Taiwan. payments, repayment content, and
GO streaming on MaxStream service package activation.
and Free Fire e-games on
Dunia Games. The HBO Go on
MaxStream launch event took
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ANNUAL REPORT 2019

CHANNEL MANAGEMENT PARTNER Telkomsel continues to encourage generate revenue. A good Cluster
Telkomsel continues to work the agility and creativity of each Health Index score reflects strong
in partnerships with numerous employee by providing relevant retail fundamentals not only at the
partners from different industries to new skillsets related to facing city level but also in village outlets.
maintain its products and services transformation. Moreover, Telkomsel To maintain good scores, several
availability nationwide. In 2019, fosters a corporate culture that programs have been created to build
Telkomsel increased its number of enables employees to be able to up retail fundamentals, win market
modern partners while optimizing its fully demonstrate their individual share and reach the target audience.
partnership with traditional partners. abilities and encourage employees
to continue to innovate both inside To maintain the mass market
New partners that have established and outside the company. segment, various programs were
partnerships with Telkomsel include created such as the OMG Race
KAHA, Yukk, Paytren and Ayopop. Telkomsel realizes that customer Medan, Fun Festival Batam and Fun
Telkomsel’s main objective is to behavior has changed significantly. Festival Belitung. HVC Diamond
further increase market penetration Nowadays customers tend to use Telkomsel customers were also
of Data and digital products as well the internet more to access social invited to talk to Telkomsel’s
as boosting Data packages renewals. media, stream music and videos, BOD. Telkomsel also continued
In addition, during certain seasons and play online games. Responding strengthening the fundamentals to
Telkomsel also provided special to changes in customer behavior, support healthy growth and revenue,
offers to customers such as RAFI, Telkomsel continues to develop while still focusing on the youth
Harbolnas, MAXSTREAM GALA, HBO partnerships with content providers segment by ensuring the availability
Go, and many more. and game publishers, including of Telkomsel products in schools
holding various digital activities. and campuses. Other than that,
AREA SALES ACTIVITIES Telkomsel Sumatera also pushed
In 2019, Telkomsel in Sumatera 4G SDN growth and nurtured
Telkomsel recognizes that the has authorized each region to digital ecosystem market growth
industry is in the middle of many determine their respective sales in collaboration with Amazon Web
changes and disruptions. Facing strategies based on local market Service, with the goal of eventually
these challenges, Telkomsel conditions. Nevertheless, its focus enabling SMEs to join the global
is currently in the process of was to build the digital ecosystem by market.
transforming into a Digital Telco segmenting customers and offering
Company. This process is certainly differentiated Digital Services
not easy, but it is a challenge that accordingly. This segmentation
must be faced. was established to ensure effective
targeting of the products sold.
Telkomsel believe that going digital
is not necessarily about technology, Telkomsel also focused on
but more importantly about improving its Cluster Health Index,
the mindset of each employee. which measures how well each
cluster manages its retail activities
and convert those activities to
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BUSINESS REVIEW
A similar strategy was applied to In addition to providing the best To maintain Telkomsel’s dominance
the Jabotabek West Java area, service, Telkomsel Area Java-Bali in the Papua, Maluku, Sulawesi, and
where Telkomsel strengthened continued to ensure best network Kalimantan (Pamasuka), we focused
fundamentals through a availability throughout the country, on expanding existing Digital
customer-centric approach even in 3T (Frontier, Outermost, Ecosystems and retaining potential
as the primary key to increase and Least Developed) areas. During customers (HVC) in those areas.
incremental revenue. Telkomsel emergency conditions for example Telkomsel aggressively implemented
created, executed, and evaluated when disasters occur, Telkomsel programs to protect the market,
programs based on customer always strives to ensure the improved healthy growth of renewal
segmentation and preferences to availability of its telecommunications packages and existing subscriber
maintain customer length of stay networks through COMBAT revenue, held digital campaigns and
(LOS) and uplift ARPU. In terms of (Compact Mobile BTS) and mobile offered Digital Services to maintain
the youth segment, Telkomsel held backup power. This is in line with its Telkomsel’s position in clusters
various activities such as student commitment to open up access to where it dominates.
performances, a Mobile Legend telecommunications and information
competition, a Youth Festival and so in border areas, relocated areas, and To support the strategy, several
forth as part of its commitment to maritime routes in Indonesia while “topping” packages were offered,
strengthening its approach for the supporting the acceleration of the namely in the form of Big Quota
youth segment. Indonesian Broadband Plan for the Short Validity (BQSV) Data and
2014-2019 period. physical vouchers. The HVC program
provides rewards and loyalty to
In terms of developing digital customers both in the form of direct
ecosystems, the Java Bali Telkomsel prizes and sweepstakes with very
Area launched the Dunia Games attractive and varied prizes.
Caster Academy to produce
professional video game casters in To push Digital Services, Telkomsel
the Java Bali Area. In the first batch, Pamasuka area launched an
ten participants were selected from interactive campaign to build
all applicants to take part in a series awareness and customer experience
of trainings ranging from how to use for digital products and services.
software and casting compilation The introduction of digital products
software to creating unique images and services was done by using
and characters as casters. digital groups / communities as our
On National Customer day,
digital agents. Telkomsel continued
Telkomsel Jabotabek West Java
ongoing evaluation of existing digital
sales held a parade on Car Free Day
programs such as Games, Music and
(CFD) Area and participated in the
Video and continued to disseminate
Jakarta Fair Kemayoran with many
new products for Digital Services.
products and services. At the end
of 2019, OMG! was launched as the
main product to generate revenue
for Telkomsel. Various events were
held to socialize this program
to customers.
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ANNUAL REPORT 2019

Overview Consumer-B2C MyTelkomsel, USSD menu,
MaxStream and internal Customer
2019 saw a continuation of Several key strategic programs were Care systems, which now use
Telkomsel’s digital IT transformation, executed in 2019 to better serve B2C Digital Core as their backbone.
which started in 2018 with the customers and support business The result is an omni-channel
implementation of a digital transformation. These included the experience for customers,
core as the foundation for this digital core to support customer whereby customers can activate
transformation. This digital core care and a Next-Gen Recharge the same set of product menus
made it possible to upscale platform as the main platform for on all channels. This can also
consumer experience on Telkomsel indirect sales via dealers and outlets. speed up the integration of
channels/applications and has also external channels such as
transformed the billing and charging 1. Digital Core LinkAja, e-commerce sites, and
journey, besides setting up the The Digital Core, which has been so forth on Telkomsel’s platform,
foundation for Big Data and Business implemented since 2018, features thus enabling various activities
Intelligence capabilities. a set of strategic IT capabilities including checking customer
that are key to improved customer profiles and activating products.
Throughout 2019, Telkomsel experience. This was being done Besides delivering technology
continued the IT digital by enabling single Enterprise enhancements, the Digital Core
transformation journey to enable Product Catalogs to cover product also supports Agile development
critical capabilities in 4 of its configurations, single Enterprise methodology thus enables
operations streams, namely Service Bus and API Gateways as Telkomsel to create product faster
Consumer-B2C, Enterprise- the main middleware and gateway for improved Time-to-Market. This
B2B, Digital and Entertainment for all customer traffic requests, is critical in order for Telkomsel to
Ecosystem, and Corporate as well as enabling Digital Order respond to the changing dynamics
Transformation/Digitization, while Management to digitally process of the business.
also strengthening our cyber customer requests such as
security capabilities. product activation requests. 2. Next Generation Recharge
The Next-Generation Recharge
In 2019, the Digital Core was platform, which is powered by
expanded to 16 channels/ the Digital Core, was developed
applications including
Throughout 2019, Telkomsel continued the

IT digital transformation journey to enable
critical capabilities in 4 of its operations
streams, namely Consumer-B2C, Enterprise-
B2B, Digital and Entertainment Ecosystem, and
Corporate Transformation/DigitizatioN.
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BUSINESS REVIEW
to support new sales business management. To enable this, all operations with the ticketing
models. Using this platform, AM and corporate account data is process during the aftersales
Sales teams can better control stored in SAFORA. phase. EMS enables Telkomsel to
the inventory, cash on hand and capture and monitor customer
price of prepaid vouchers; enrich Sales opportunities will then requests, information and
customer and channel profiling; be managed by applying CPQ complaints towards improving the
and enable real-time campaigns (Configure Price Quote) software. after sales journey for better SLA.
related to recharge events. CPQ will help to digitally manage
Technology-wise, this platform the quotation including discount Digital and
also supports open API, enabling pricing. CPQ will also allow the Entertainment Ecosystem
rapid on-boarding for external sales team to see all of Telkomsel
digital channels. corporate products and easily In accordance with Telkomsel’s
manage the quotation lifecycle for vision to be a trusted, world class
Enterprise - B2B customers. provider of digital lifestyle services,
Once the contract is finalized, Telkomsel consistently made
Enterprise/B2B has been one of the the documents will be managed enhancements to Digital Lifestyle
key focus areas in 2019. To improve by the LDMS (Legal Document platforms, including MaxStream and
enterprise customer experience and Management System). This Dunia Games. We also introduced
their overall journey, IT Telkomsel is system simplifies and digitizes the API Marketplace to leverage
equipping businesses with integrated the customer contract process, Telkomsel services within the
end-to-end systems and tools. For functioning as an electronic external ecosystem.
2019, the key deliverables comprised contract system for new contracts
the following platforms. as well as contract renewals. 1. MaxStream
After launching MaxStream in
1. SAFORA-CPQ-LDMS 2. DSC 2018 to support high-profile
SAFORA (Salesforce Automation IT has also launched DSC (Digital events such as the World Cup and
system) was designed and built Smart Care) for corporate Asian Games, in 2019 Telkomsel
to make it easier to manage customers. This is a one stop enhanced MaxStream by enabling
sales plans all the way to self-service portal that empowers OTT playout through iflix and
customer accounts. It features enterprise customers (especially its HBO Group. MaxStream, which
an enterprise sales dashboard PIC) to manage their phone/Data is also equipped with advertising
that offers information on Sales usage, employee user accounts, capabilities, has become a a new
Plan and Account Manager billing, and payments. revenue source for Telkomsel.
(AM) Performance as well as
project (leads/ opportunities) 3. EMS
IT also launched EMS (Enterprise
Management System) to help both
Telkomsel’s internal and partner
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ANNUAL REPORT 2019

2. Dunia Games
On Dunia Games, the web portal
Corporate
Transformation and
In 2019,
underwent a major revamp
and now has the capability
Digitization Telkomsel also
to let customers run e-Sport
tournaments. Other new features
Throughout 2019, several
internal digitization projects were
INTRODUCED
include vouchers on the Games
Store and the ability to process
implemented to streamline and MOANA, a one-
improve business processes. In
more payment methods. Finance area, two initiatives to stop employee
digitalize documents have been
3. API Marketplace deployed to handle financial self-service
Telkomsel’s API (Application documents (including contracts
Programming Interface) and invoices). DocuTrack focuses platform
Marketplace consists of a web on converting physical documents
portal containing a list of API or and saving them as digital media, that enables
services that can be accessed and while also enabling users to track
used by mobile application or web the circulation of documents users to
developer. In line with the rising based on predefined workflows.
trends of API usage in the IT world, Another platform called DINA is also access various
Telkomsel has been introducing being deployed to create Digital
its API Marketplace to external Documents based on templates, corporate
parties (including developers
and partners) who can then get
with digital signatures that are legally
acceptable.
functions.
authorization to securely access
Telkomsel services (i.e. sending In 2019, Telkomsel also introduced
SMS using external applications, MOANA, a one-stop employee
activate products, etc.). This self-service platform that enables
will open up new business users to access various corporate
opportunities and drive innovation functions including HCM services,
for Telkomsel, as well as building IT services, GA and Corporate
a community of developers as Communication. This includes GPS-
potential partners. based attendance, electronic memos
for internal units, booking meeting
rooms, IT ticketing, and chat bots.
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BUSINESS REVIEW
Cyber Security Awards
Fortification
In 2019, IT Telkomsel received 3
While digitization and open awards:
ecosystems have created many
opportunities, this has also 1. A Cyber Security Awareness Award
introduced security threats. To in August 2019 from BSSN (Badan
counter this, security measures need Siber Dan Sandi Negara).
to be kept up to date to ensure that
Telkomsel can operate in a safe
and secure manner that protects
customer data and privacy from
unauthorized access.
This has been a key focus of

Telkomsel in running several
2. A Red Hat Open Source
high-profile security programs
Innovation APAC Award in
throughout 2019. These programs
October 2019 from Red Hat
include initiatives to improve internal
employee awareness on properly
managing confidential information,
deploying security devices and
applications (e.g. modernization and
expansion of firewalls, advanced
persistent threats, anti DDOS
protection expansion, server anti-
virus, continuous security testing, 3. The Top Digital Implementation
and so on) to prevent security 2019 award in the Telecom
incidents, while also making sure sector #Level Star 5 award at the
that proper security monitoring IT Works Top Digital Awards in
and fast remediation can be November 2019, alongside other
implemented through the Telkomsel awards such as:
SOC (Security Operation Center). - Top Leader in Digital
Implementation 2019
- Top Wireless Internet Provider
2019
- Top Data Package 2019
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ANNUAL REPORT 2019

During 2019, Network’s strategy and high capacity terrestrial solutions In collaboration with the Marketing
programs focused on transforming for the rest in collaboration with our and Sales Directorates we also
capabilities to deliver extensive parent company, Telkom Indonesia. started to segment Data service
data leadership, digital network, based on service demand for micro
and operational excellence. In As a result, the performance clusters within cities.
line with these objectives digital of our LTE network has been
technology innovation and Data consistently ranked among the Telkomsel also has launched
leadership were established as key best in Indonesia by independent virtualized network infrastructure
strategic initiatives. In addition, the network performance measurement into the live network as part of
successfully implemented following applications, affirmed our LTE its journey into 5G readiness. The
Network programs: LTE Leadership, leadership in this country. Virtual Network will transform our
Virtualized Network Infrastructures, Network operating model, establish
Digital Network Capabilities, Our principal strategy to deliver new way of working, and capture the
Operation Excellence, and Cost best customer data experience full benefits of agile networks. Cap-
Transformation. has been focused on customer and-Grow is the business model
experience and established a robust used to transform the network from
Telkomsel continues to display network, which being accomplished physical to virtualized infrastructure.
network superiority as a key through a network optimization Through this model, we “cap” the
experience differentiator. Through program called True Customer- Legacy network solution and “grow”
LTE Leadership program, we Oriented Experience, whereby cities new capabilities using state-of-
continued to leverage our spectrum were prioritized and segmented the-art Virtual Network technology.
assets and harness advanced to boost optimal performance. The transformation started by
technologies to lead the industry.
This included the delivery of
exceptional connection with 23,000
new LTE network elements that We continued to leverage our
have covered 95% of the population
throughout Indonesia. We are also spectrum assets and harness
thrilled that our LTE Long Range
Coverage Solution was awarded Best
advanced technologies to lead
Wireless Broadband Solution in the
World Broadband Forum 2019.
the INDUSTRY, WHICH INCLUDED
We continued investing in cutting
THE DELIVERY OF EXCEPTIONAL
edge technology to strengthen
our LTE infrastructure, deploying
connection with 23,000 new LTE
advanced LTE technology and
capabilities such as Massive MIMO,
network elements that have
256 QAM, and 8T8R. To enable the covered 95% of the population
technology, we fiberized more than
half of all priority sites and deployed throughout Indonesia.
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BUSINESS REVIEW
rolling out Virtual Evolve Packet As part of our smart investment In addition, Telkomsel actively
Core (VEPC) in the West and East strategy, we pushed to apply partnered with the government to
Regions to strengthen the Data the latest technology including deploy data networks in remote
services. In addition, we are also automation to improve the and border areas through the
in the process of building Network effectiveness and agility of our USO (Universal Service Obligation)
Function Virtualization (NFV) product network infrastructure and program. By the end of 2019, we
portfolios to anticipate growing operations. We continued to have built 941 2G and 4G USO sites.
demand as customers shift away modernize our BTS infrastructure to
from traditional network services support Multimode SDR (Software It is also worth noting that Telkomsel
and devices. Defined Radio) and enable 5G is committed to maximizing the
readiness. We also modernized our infrastructure of the Palapa Ring
We enhanced our Digital Network antenna infrastructure to support project, which is the government’s
Capability by widely deploying NB- multiband, as well as electrical flagship broadband development
IOT within the ten biggest cities in control technology. infrastructure project. The Palapa
Indonesia to ensure that Telkomsel Ring consists of fiber optic cables
is competitive as far as digital We met our goal of delivering linking East Indonesia (Palapa Ring
network readiness is concerned. We effective and efficient infrastructure Timur) to Central Indonesia (Palapa
believe that this will enable the IoT solutions in remote areas by Ring Tengah), and West Indonesia
ecosystem to thrive and accelerate providing smart custom towers, (Palapa Ring Barat). In addition,
digital innovation, thus create more which successfully accelerated Telkomsel also supported additional
business use case opportunities for the tower deployment process. 251 new USO sites around Indonesia
our Digital Business. Telkomsel now owns around 18,000 which, together with the Telkomsel
towers, expanding our coverage and Merah Putih program, supports
As the technology leader in the connectivity. digital access in remote and border
country, we anticipate that the high areas outside of the USO program.
connectivity and low latency of 5G Supporting Digital By the end of 2019, 238 Merah
will greatly enable Industry 4.0 and Access in Indonesia Putih sites have been deployed
create new business opportunities. all over Indonesia using green
We therefore continued to trial Our support for the government’s technology solutions.
5G technology in Batam, aiming accelerated infrastructure
to create and enhance use cases development programs can be seen
that are aligned with growing in the form of our special program
industrial digitization such as for LTE connectivity in public
autonomous drones for smart air infrastructure such as toll roads,
patrols, high speed throughput for highways, railways, commuter lines,
smart surveillance, and augmented and mass rapid transport (MRT),
reality support for maintenance and which are priority infrastructure
repair situations. projects for the Indonesian
government. This program also
reflects our commitment to building
connectivity and digital access
solutions in Indonesia.
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ANNUAL REPORT 2019

In alignment with the corporate
strategy to become a Digital
This shift in strategic and
Telecommunication Company,
the Human Capital Management
business models requires
(HCM) plays a pivotal role in shaping
the company culture and guiding
HCM to attract and develop
employees towards attaining the
company’s objectives. Key enablers
the right leadership and
of successful transformation include talent, fully engage the
building future-fit capabilities and
establishing a strong digital culture organization around the
across the organization.
strategy, and build a culture
As Telkomsel embarks on a
transformation journey to become that supports change.
a customer-centric organization,
new operating models have been
implemented with regard to its supporting this new organization. Centric to Customer-Centric, a
process, people, and technology, The third was the development paradigm shift which has driven the
and several initiatives are of a high performance culture creation of new operating models.
currently underway that focus on to support the organization and To support this, HCM has had
“Accelerating High-Performance people transformation. All of this to create a new organization
Organization and Drive New will enable us to be more agile, structure which now emphasizes
Capabilities for Healthy Growth & technology-focused and innovative the ownership and accountability
Profitability”. This shift in strategic towards achieving the Company’s of each market segment served. In
and business models requires HCM business goals. this way, the Telkomsel organization
to attract and develop the right can move more dynamically to
leadership and talent, fully engage Shaping a Customer- suit the needs of each very diverse
the organization around the strategy, Centric Organization consumer segment; it has become
and build a culture that supports an organism — a living organism that
change. As the market becomes increasingly is continuously evolving through
complex and fluid, Telkomsel interactions with customers and its
During 2019, HCM focused on 3 needs to be able to respond and efforts to continuously provide a
areas of improvement. The first adapt rapidly in line with the better user experience.
was to transform the organization changing market. Thus, Telkomsel's
and operating model to become organization has had to change This new organization structure was
more customer-centric. The completely, not merely moving launched in phases in line with the
second was to upskill people and from structure A to structure B, but release of new operating models,
develop the capabilities needed for fundamentally changing in order
to accommodate the change in
business paradigm from Product-
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BUSINESS REVIEW
started from B2B and continuing To become a high-performing UX Academy
with B2C Marketing, B2C Sales, organization, HCM used two Continuing to refer to the Corporate
Finance and HCM. Most recently, approaches: Build and Buy. In an Strategic Plan, Telkomsel not only
we launched a new organization effort to Build Future-Fit Capabilities, needs good data management
structure for the CEO’s Office, HCM implemented integrated but also good UX design in order
Planning and Transformation, development programs under a to effectively present its big
Network and IT. series of 'Transformational Expert data analysis to Telkomsel’s data
Development' (TED) programs. customers.
Furthermore, HCM also tried a Meanwhile, to achieve quick wins
different approach for fulfilling in business competition, in some Good UX Design can be described
positions in the new organization cases HCM also hired external talent as a 'sweet spot' where user needs,
structure, especially for Senior to accelerate the learning process business goals, and the ability of
Management. For senior and more quickly fulfill necessary technology teams (engineers /
management, positions employees capabilities. developers) to create products and
were invited to apply directly to services that consumers need all
these vacancies. The Board of Data Science Academy come together. The resulting user
Directors will then decide based Referring to the Corporate Strategic experience should be easy to use
on the employee’s aspirations, Plan, Telkomsel needs to cultivate and provide a pleasant experience
job history, performance history data management and utilization for users (Technology to Human
and suitability of the employee’s capabilities in order to support the Interaction).
competence. All of this aims to transformation into a Digitelco
create transparency in fulfilling (Digital Telecommunication Based on this, the UX Academy
positions while taking into Company). Data is a key resource was the second TED program
consideration employees’ aspirations in the digital industry, and a critical to open. Employees responded
in the process. enabler in Telkomsel's efforts to enthusiastically with 19% or 1,056
better understand consumers. registrants signing up for a program.
Building and Acquiring The Data Science Academy (DSA), Those employees who passed
Future-Fit Capabilities which was the first TED program selection rounds will participate in
academy held, successfully attracted a series of programs for 6 months:
Going beyond organizational around 24% of all employees, with bootcamp, full-stack development,
structure, the success of the 1,296 registered participants. Those intensive coaching and hands-on
transformation is determined who passed multiple selection projects, earning certification as
by the employees who run the rounds were eligible to participate in a UX Researcher / UX Designer /
business. Therefore, as soon as the a series of programs over a 6-month UI Designer Expert at the end of
new organization went live, HCM period. Bootcamp, full-stack the program.
simultaneously held a variety of development, intensive coaching
programs that encourage capabilities and hands-on projects, ending
fulfillment as well as an innovation with certification as a Data Scientist
culture in company. Expert at the end of the program.
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ANNUAL REPORT 2019

Data Science Academy InnoXtion Transformational Expert
Development Festival (TED Fest)
Transformational Expert 200 Telkomsel employees, 70 One of the projects launched

Development Festival (TED college students and 30 local in 2019 that is related to the
Fest) communities who came to see implementation of new ways of
TED Fest is a new capability and listen to various speakers from working was the “Home LTE Project”.
development program in the form of various backgrounds. Open recruitment for this project
conferences, seminars and sharing was launched in October 2019, with
sessions aimed at Telkomsel Area, DigitalX, OJI, InnoXtion 7 roles open to staff and middle
Regional and Branch employees as In addition to building capabilities management employees only. At
well as the general public (students through various academies under the end of the registration period,
and communities). This is part of the TED program, HCM also HCM received 595 applications who
an employee development series organizes programs to introduce were tested. The 10 employees or
conducted by Telkomsel where new ways of working that are more 2% of applicants who passed were
leaders / CEOs of startup and digital agile, dynamic, collaborative, and chosen to become the project team.
companies share their stories on innovative through DigitalX and OJI HCM also opened an innovation
Digital Business and discuss what (On the Job Innovating) programs. lab called InnoXtion to help an
competencies are needed in this These programs encourage innovation culture of innovation
emerging industry. employees to go the extra mile thrive in Telkomsel. This lab is open
and try new, more experimental all year round to any employee who
The first TED Fest was held in ways of working for more impactful wants to work on innovations for
Surabaya on 4-5 December 2019, results. Until the end of 2019, 617 Telkomsel. HCM also brought in
with “We The People 4.0” as its employees from various Directorates coaches to assist with employees’
theme. It was attended by around and regions, from Sumatera to innovation projects until they
Papua, have been involved in the
DigitalX and OJI programs.
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BUSINESS REVIEW
During can successfully enter the new
business incubation stage. Once a
Develop A High Performance
Culture
2018-2019, year, on Telkomsel’s anniversary,

employees receive awards for the
Besides the fact that Organizational
transformation requires shifting
employees best projects. During 2018-2019,

employees submitted 164 ideas for
people's capabilities, it also
requires a supporting system or
submitted innovation, showing that Telkomsel
has succeeded in building a culture
working environment that can drive
employee behavior to continue
164 ideas for of innovation so that each individual working beyond expectations.
is eager to think innovatively. Hence HCM develops high-
innovation, performance culture through 3
Recruitment Channel aspects: Performance & Incentives
showing that Strategy through Telkomsel Scheme Revamp, Work Life Balance
Next Gen and Experienced Hire Activation, and HR Technology
Telkomsel has The need to deliver Future-Fit Enhancement.
Capabilities was done not only
succeeded through internal build programs Revamp of Performance
but also through external talent Calibration, Performance
in building a hires. Since its launch last year, the Measurement System &
Telkomsel Next Gen Program has Incentive Scheme
culture of become a recruitment channel for “If we can’t measure it, then we can’t
talent in their final year of university,
innovation who are put through a Bootcamp
manage it”. This is why standardized
key performance indicators (KPI)
so that each program where they are given an

individual project target to achieve.
have been created for each position,
complete with its scoring rules in
individual is Telkomsel also hires external

order to set clear and objective
measurements for employee
eager to think talent with expertise in future-fit

capabilities to join the company
performance.
innovatively. and boost performance. There

were 20 new external hires for
Starting in the second half of
2019, HCM has implemented a
future capabilities in 2019 who were new performance measurement
distributed between several levels system (New PMS) that is more
and units. These hires come from fair, objective and standardized.
various companies with diverse In the New PMS, performance
experiences, and were hired by results reflects actual employee
Telkomsel after they successfully
passed a series of tests.
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ANNUAL REPORT 2019

performance without needing to
be manually harmonized, and it also
worked. Employees were permitted
to flexibly clock in between 7 a.m
In 2019,
includes a quantitative weighting
process.
until 9 a.m and clock out between
4 p.m until 6 p.m, so long as they
Telkomsel
Specifically for senior management
recorded at least 8 working hours.
This flexible arrangement allows
was awarded
HCM applied a performance
calibration process in order to
employees to arrange their schedule
more conveniently and helps them
the TOP 10
distinguish the relative performance achieve work-life balance. ASIA’S Best
of employees in level senior
management. Employees’ HCM is also in charge of employee Employer
performance will be rated on recreatrional activities called
a bell curve to create “forced “IBO” (Iman, Budaya, Olahraga Brands 2019
rankings” and subsequently – Faith, Culture, Sport). Through
classified into the category of Poor IBO, Telkomsel strives to provide award as
Performers, Average Performers, recreational facilities that touch on
and Top Performers based on their religion, culture and sport towards well as the
performance rating. enjoying good quality work-life
balance, which in turn will increase Indonesia
Work Life Balance Activation employee engagement and improve
through Flexible Working employee productivity. Best Employer
Hours and IBO Practices
High-performance culture requires With regard to religion and Brand Award
employees to enjoy a balance
of work and personal life. HCM
spirituality, HCM has established
a task force to facilitate Majelis
2019 from
therefore trialed flexible working
hours starting in November 2019,
Ta’lim Telkomsel (MTT) with two
tasks. The first is to facilitate
Employer
which was conducted for 3 months
until January 2020 with the purpose
organization form changes, form
“Yayasan - Foundation” to become
Branding
of giving employees more flexible
work arrangements that enable them
“Perkumpulan - Association”.
The second task is to collaborate
Institute.
to accommodate personal needs. with Telkomsel and help guide
the development of company
This arrangement was subject to infrastructure to support the
number of rules, in compliance with spiritual development of employees,
Indonesian labor laws in Indonesia especially Moslems.
regarding the number of hours
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BUSINESS REVIEW
In accordance with HRC’s
commitment and the success in
application. This ChatBot offers
24 hour HCM help desk digital
In October
managing IBO, Singtel conducted
a benchmarking study regarding
assistance with easy-to-use,
interactive services. Employee can
2019, HCM
Telkomsel IBO management
on November 13, 2019 at the
ask the Chatbot information on HCM
services anywhere and anytime.
launched
Telkomsel Smart Office Building.
A total of 20 Singtel employees
Furthermore, HCM carried out
continuous improvement with the
an employee
came as representatives of the launch of 3 new features in MOANA: service
Singtel Recreation Club (SRC) to a “STPD Online” (Surat Tugas
see how IBO is managed and try Perjalanan Dinas Online – Online information
some activities such as sports and Business Travel Benefit) module,
traditional dances. Personal Data module, and Leave intranet
Management module.
HR Technology Enhancement microsite
through Digital Platform Employees can now process their
To develop a high performance business travel needs apply and called
culture and support productive check their annual leave, and update
behavior, technology enablers their personal and family data simply “LOVINA”, that
need to be integrated into the and easily through MOANA.
performance and reward system In the near future, HCM will contains
as well as work life arrangements.
Consequently, HCM stays up-to-
launch E-Recruitment to broaden
recruitment channels for Telkomsel policies and
date with the latest HR technology
in order to provide employees with
by making it easier for applicants to
see job opportunities in Telkomsel.
guidelines
services and solutions in an efficient
and convenient manner.
This is in line with HCM’s objective
of improving its services for better
for using
In October 2019, HCM launched
employee experiences.
HCM digital
an employee service information
intranet microsite called “LOVINA”,
Human Capital
Management Awards
applications
that contains policies and guidelines and Acknowledgement and services.
for using HCM digital applications
and services. This site aims to In 2019, Telkomsel was awarded
facilitate employees in accessing the TOP 10 ASIA’S Best Employer
HCM policies on the internal Brands 2019 award as well as the
company network. Indonesia Best Employer Brand
Award 2019 from Employer Branding
At the same time, HCM also Institute. These awards reflect its
launched a ChatBot feature achievements in HCM.
inside the MOANA (Mobile Office
Application and Automation)
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ANNUAL REPORT 2019

In 2019, supported by synergies with 3. Transforming the Company’s the transition to the Entity. For the
its parent companies, the Company operating model to sustain Home LTE business, a HomeLTE
maintained its position as the market growth, i.e. changing the way Business Committee Team has been
leader in the telco industry, even as Telkomsel operates to a lean formed by Telkom and Telkomsel to
its success has led to ever greater and agile mindset to support conduct trials and assess the pilot
challenges and competition. Telkom accelerated growth. project and product viability.
Group and Singtel as the parent
companies continued to commit There were more than 25 synergy In B2B Segment, Telkomsel and
resources towards developing and initiatives in 2019, which could be Telkom Enterprise initiated a New
strengthening Telkomsel’s Legacy broadly categorized as follows: Go-to-Market Alignment (New
business as well as its digital mobile 1. Synergies related to Customer GTMA) program to drive acquisition
service. These synergies have Experience of new customers and generate
especially benefited Telkomsel’s 2. Synergies related to Network more revenue from the Government
digital mobile development Infrastructure and State Owned Enterprise
by integrating them within the 3. Synergies related to Digital segment by offering Corporate
parent companies’ larger digital Business Business Solutions and digital
ecosystems, thus furthering the 4. Synergies related to Business advertising.
Company’s transformation. Support
As part of prioritizing synergy
Overall these synergies focused on Synergies Related to between SOEs, Telkomsel initiated
3 aspects: Customer Experience synergy with PT Pegadaian in
1. Strengthening the Core Growth the form of joint promos and
Market, by maintaining leadership In 2019, Telkomsel and Telkom utilization of products and services,
in the core business through Group collaborated to improve internal provision and affiliate
flawless execution of ongoing customer experience through a pilot communication programs for
initiatives to grow in line with project that integrates fixed and agency applications.
market expectations. cellular networks to deliver Seamless
2. Creating Expansive Offers to Go Digital Experience (SEADEX) and On July 10, 2019, Telkomsel
Beyond, which involves building HomeLTE. The SEADEX pilot project launched the DmobXLab specifically
new engines of growth by supports end-to-end improvement to test devices and applications.
intensifying digital businesses in of customer journey including the In the future, device testing will
order to surpass the growth rate commercialization process and accelerate device approvals as well
of the Indonesian cellular market
and deliver excellent customer
experience.
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BUSINESS REVIEW
as the Go-to-Market process. These Radio Network reengineering to and provides communication and
initiatives to improve consumer improve customer experience at digital solutions for employees and
experience, test devices and 1,147 locations, improve BTS power students at Telkom University.
optimize devices are part of the TAU usage nationally, and improve
(Telkomsel Android Unity) program, management of its Network Telkomsel also synergized with
which educates consumers to buy Technical Service Agreement. highly promising digital startups
network friendly devices so that from Telkom’s venture arm, MDI
users can enjoy a good network Telkomsel and Telkom Group Ventures, to help fill industry gaps
experience while reducing network also collaborated through the and develop Telkom Group’s “Next
expenses overall. Collaborative Network Optimization Be (Next Billion Ecosystem). These
Project (CNOP) where Order startups included Kredivo, PrevyID
The Superior Performance Management and Service Level and Roambee as promising new
Assessment Criteria (KPKU) is a Management was enhanced, in companies.
management and control system order to ensure adequate support
for SOE performance that has for Telkomsel’s network plan, design Synergies related to
been established by the Ministry of and preparations for the Ramadhan Business Support
SOE, which aims to improve the and Idul Fitri period (RAFI) as well as
effectiveness and capability of SOEs the Christmas and New Year period Supporting the development of
as a whole. The goal is to capture (NARU). Big Data, a program called Telkom
overall organizational performance Group Insight Exchange has
from process to results. The assessor Synergies Related to been implemented at Telkomsel.
team provides feedback and gives Digital Business This program focuses on proper
the SOE in question an opportunity governance of data exchange
to improve its practices in order During the year, Telkomsel leveraged between Telkomsel and Telkom
to achieve the best performance. synergies with Telkom Group and Group, which must now be
Telkomsel supports TELKOM other stakeholders to drive the approved by the Telkom Group Digi
Group’s results in the areas of growth of the Digital Business, Counsel. Existing use cases have
Customer Focus and Business by expanding the LinkAja parking been used to support the SEADEX
Results. ecosystem to include Telkom and HomeLTE program.
payment facilities. LinkAja has also
Synergies Related to been implemented at the Telkomsel Other synergies related to business
Network Infrastructure Multimedia Building as well as support include synergy programs
Telkomsel Smart Offices, and is were carried out by Telkomsel
Synergies related to network ready for mass usage. with its managed companies
infrastructure primarily focused on to accelerate their human
leveraging Telkom’s infrastructure In line with its commitment to resources readiness in support
to drive cost efficiencies through developing the Indonesian education of transformation into a digital
economies of scale, while enhancing system, Telkomsel collaborated company. For example, a Design
revenue, quality and preparing with Telkom University to develop Sharing program was held to
Telkomsel’s infrastructure for Digital the Digital Campus Ecosystem. The develop new capabilities such as
Business. By synergizing with Telkom Digital Campus Ecosystem supports Data Scientist, UI / UX and Customer
Group's operational experiences, innovation and knowledge sharing, Experience capabilities.
Telkomsel was able to speed up its
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102
good corporate
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ANNUAL REPORT 2019

Our commitment to the
implementation of Good Corporate
Transparency
This principle shall be carried
In order to
Governance (GCG) in every aspect
of the business represents our
out in the effort to present fair
access to all information about
build a strong
compliance with the Company Law
No. 40 of 2007 and certain aspects
the Company’s financial and
operational performance.
GCG structure
of the United States Sarbanes-Oxley
Act (SOA), with which all subsidiaries Accountability
within the
of PT Telekomunikasi Indonesia Tbk Management and staff at all levels organization,
(TELKOM) are required to comply are required to develop high
following its share listing on New accountability in every action we are firmly
York Stock Exchange (NYSE). taken and in maintaining a fruitful
relationship with the shareholders bound by five
At the same time, the GCG and stakeholders as well as with
implementation is also an regard to regulatory compliance. principles
important element that will
ensure the Company’s continuous Responsibility which serve
competitiveness, enable us to stay This principle requires the
ahead of the industry and maintain commitment of all elements in as the pillars
our market leadership position, the organization to show their
and guide us in creating long-term integrity and responsibility in of our GCG
value for both shareholders and the decision-making process, in
stakeholders. In order to build a defending the Company’s and implementation.
strong GCG structure within the stakeholders’ interests and assets
organization, we are firmly bound and risk management to ensure
by five principles which serve as the business continuity.
pillars of our GCG implementation.
The five principles are: Independence
We exercise our independence as an
organization with high integrity by
ensuring that all management is free
from conflict of interest and/or the
influence of other party.
Fairness
We carry out this principle to
ensure that all shareholders
and stakeholders receive
equal treatment, including fair
opportunities for the employees
to earn career promotions,
training and education, and access
to information.
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Good Corporate Governance
CODE OF CONDUCT INDEPENDENCE OF BOARD OF COMMISSIONERS AND BOARD
OF DIRECTORS
Telkomsel has adopted a code
of conduct in accordance with The Company has a firm policy regarding the independence and potential
highest standards of values and conflict of interest of its Boards, which requires all members of Board of
ethical conducts. The code applies Commissioners and Board of Directors to report any positions they hold at
to all employees representing the other institutions that may potentially result in a conflict of interest or violate
Company and it is envisioned to existing laws and regulations. In a situation where one of our Directors is
govern them in executing their exposed to a conflict of interest, he or she, in accordance with the Articles of
duties. Everyone associated with Association, shall be represented by another Board member.
the Telkomsel code of conduct
should comply with prevailing laws The Articles of Association further states that the Board of Commissioners
and regulations and act in the best may take over responsibility from the Board of Directors in the case that
interest of the Company. all members of the Board of Directors have a conflict of interest. To further
The code influences how employees ensure independence, our policy regulates that all members of the Board of
think about actions and what Directors and Board of Commissioners must not possess familial relationships
they should or should not do in with any other Board member.
safeguarding the Company’s assets,
revenues and monetary adjustment THE BOARD OF COMMISSIONERS
beyond the Company's policies. It is
the personal responsibility of each The Board of Commissioners comprises six members of whom one performs
employee to adhere to applicable as the President Commissioner. Telkom as the majority shareholder is
standards. entitled to nominate four Commissioners and Singapore Telecom Mobile
Pte Ltd reserves the right to nominate two Commissioners. Based on
GENERAL MEETING OF the shareholders resolution, the composition of Telkomsel’s Board of
SHAREHOLDERS Commissioners effective from July 16, 2018 to May 31, 2019 was as follows:
As stated in the Articles of Telkom Representatives

Association, the General Meeting of
Shareholders (GMS) serves as the President Commissioner Alex Janangkih Sinaga
highest forum that is granted the Commissioner Harry Mozarta Zen
authority other than that granted to Commissioner Mohamad Irfan
either the Board of Directors or the
Commissioner Yose Rizal
Board of Commissioners, including
taking the decisions regarding vital
and strategic corporate actions and
Singtel Representatives
approving the reports of the Board
of Commissioners and the Directors. Commissioner Paul Dominic O’Sullivan
In the GMS, the Board of Directors Commissioner Yuen Kuan Moon
releases the Company Annual
Report and the financial report,
determines the allocation of the
Company Net Profit and appoints the
independent auditors.
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ANNUAL REPORT 2019

Based on the Annual General Meeting of Shareholders, the composition
of Telkomsel’s Board of Commissioners effective from May 31, 2019 was
as follows:
Telkom Representatives
President Commissioner Ririek Adriansyah

Commissioner Harry Mozarta Zen
Commissioner Mohamad Irfan
Commissioner Paul Dominic O’Sullivan

Commissioner Yuen Kuan Moon
Based on the shareholders resolution, the composition of Telkomsel’s Board

of Commissioners effective from November 25, 2019 was as follows:
President Commissioner Ririek Adriansyah

Commissioner Harry Mozarta Zen
Commissioner Nanang Pamuji Mugasejati
Commissioner Paul Dominic O’Sullivan

Commissioner Yuen Kuan Moon
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The Board of Commissioners is responsible for:
• Supervising the Board of Directors’ management of the Company;
• Supervising the implementation of the Company’s long-term business
strategy;
• Overseeing the effectiveness of the good corporate governance practices
in the Company, including risk management and internal controls;
• Monitoring the performance of the business;
• Providing direction, recommendations and guidance for the Board of
Directors in managing the Company’s business.
MEETINGS OF THE BOARD OF COMMISSIONERS IN 2019
The Articles of Association states that the Board of Commissioners holds

a meeting at least once every three months, or whenever necessary as
requested by any of the Board members or shareholder(s) who represent at
least 1/10 of the total issued shares of the Company with valid voting rights.
The Board of Commissioners also holds joint meetings with the Board of
Directors as part of performing its supervisory function.
BOARD OF COMMISSIONERS
Name Position Meeting Attendance
Alex J. Sinaga President Commissioner 1 of 1

Ririek Adriansyah President Commissioner 2 of 2
Harry Mozarta Zen Commissioner 3 of 3
Yose Rizal Commissioner 3 of 3
Paul Dominic Commissioner 3 of 3
O’Sullivan
Yuen Kuan Moon Commissioner 3 of 3
Mohamad Irfan Commissioner 1 of 3
Nanang Pamuji Commissioner 0 of 0
Mugasejati
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ANNUAL REPORT 2019

BOARD OF DIRECTORS THE AUDIT COMMITTEE
The Audit Committee assists the
Name Position Meeting Attendance Board of Commissioners in fulfilling
its oversight responsibilities for
Ririek Adriansyah President Director 1 of 1
the financial reporting process,
Emma Sri Martini President Director 2 of 2 internal control process, internal
Sukardi Silalahi Director of Sales 1 of 1 and external audit process and risk
management process. In performing
Ririn Widaryani Director of Sales 2 of 2
its duties, the Audit Committee
Heri Supriadi Director of Finance 3 of 3 shall ensure an effective working
Bob Apriawan Director of Network 1 of 1 relationship with the Board of
Directors, Managements, Internal
Iskriono Windiarjanto Director of Network 2 of 2
Auditors and External Auditors. The
Irfan Ahadi Director of Human Capital 3 of 3 Audit Committee shall meet at least
Management four (4) times a year, and meetings
Edward Ying Director of Planning and 3 of 3 must be attended by at least two
Transformation members of the Audit Committee,
including one member nominated
Montgomery Hong Director of IT 1 of 1
by Telkom and one member
Bharat Alva Director of IT 2 of 2 nominated by Singapore Telecom
Alistair Johnston Director of Marketing 1 of 1 Mobile Pte Ltd. The Audit Committee
members shall comprise at least
Goh Hui Min Director of Marketing 2 of 2
3 (three) members. The members
are appointed by the Board of
In addition, there were 2 additional strategic workshops in 2019 attended by
Commissioners, and at least one of
selected members of the Board of Commissioners.
the members shall have competency
in accounting and/or auditing.
COMMITTEES UNDER THE BOARD OF COMMISSIONERS
Based on the Circular Resolution of
The Board of Commissioners is charged with a supervisory role in a general
the Board of Commissioners of the
and/or a specific manner in accordance with the Articles of Association
Company on the Appointment of
and to provide advice to Board of Directors. In performing its supervisory
Committee Members of the Board
function, the Board of Commissioners is assisted by three Committees. The
of Commissioners, the members of
Committees are:
the Audit Committee from August 1,
• Audit Committee
2018 are:
• Remuneration Committee
• CAPEX, Financing and Management Process (CFMP) Committee
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• Harry Mozarta Zen as Chairman 3 members and the members are appointed by the Board of Commissioners.
• Paul Dominic O’Sullivan as a Pursuant to its Charter, the Remuneration Committee shall meet at least 1
Member (once) a year and the meeting shall be attended by at least 2 (two) members.
• Mohamad Irfan as a Member
• Agus Suryono as a Member Based on the Circular Resolution of the Board of Commissioners of the
Company on the Appointment of Committee Members of the Board of
Based on the Circular Resolution of Commissioners, the members of the Remuneration Committee during the
the Board of Commissioners of the 2019 financial year were:
Company on the Appointment of • Yuen Kuan Moon as Chairman
Committee Members of the Board of • Harry Mozarta Zen as a Member
Commissioners, the members of the • Yose Rizal as a Member
Audit Committee from November • Irfan Ahadi as a Member
25, 2019 are:
• Harry Mozarta Zen as Chairman In 2019, there were a total of 2 Remuneration Committee meetings.
• Paul Dominic O’Sullivan as a
Member THE CAPEX, FINANCING AND MANAGEMENT PROCESS (CFMP)
• Nanang Pamuji Mugasejati as a COMMITTEE
Member The Capex, Financing and Management Process (CFMP) Committee shall
• Agus Suryono as a Member assist the Board of Commissioners in fulfilling its oversight responsibilities
regarding the Capex, financing, and management processes of the Company.
The Audit Committee holds The CFMP Committee will provide the Board of Commissioners from time
meetings on regular basis with the to time with its findings and recommendations. For an effective review and
Internal Audit Group to discuss understanding of the Capex and operational processes, the CFMP Committee
findings from the audit process. In will need to have ongoing interaction with the management, which can be
2019, there were a total of 7 Audit the members of the Board of Directors.
Committee meetings.
a. The CFMP Committee shall review, but are not limited to, the following:
THE REMUNERATION COMMITTEE b. The Capex planning and management process.
The Remuneration Committee is c. The financing policies and plans of the Company.
established to assist the Board of
Commissioners in ensuring that the The CFMP Committee reports periodically to the Board of Commissioners. Its
remuneration policy and scheme reports contains a summary of the CFMP Committee’s activities, findings and
that is being implemented or will be recommendations. The CFMP Committee shall comprise at least 3 (three)
implemented in the Company fairly members. At least one member of the CFMP Committee is a member of the
rewards the Board of Directors and Board of Commissioners nominated by Telkom and at least one member
employees, attracts talent and has of the CFMP Committee is a member of the Board of Commissioners
competitive value, in order to ensure
that the Company has competent
human resources. The Remuneration
Committee shall comprise of at least
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ANNUAL REPORT 2019

nominated by Singtel. One other member of the CFMP Committee shall be
a representative of the Company in charge for Capex planning/monitoring
and financing. The CFMP Committee holds regular meetings, structured via a
timetable, agendas and minutes of meeting. The frequency of meetings will
depend on the CFMP Committee’s objectives and scope of activities.
Based on the Circular Resolution of the Board of Commissioners of the

Company on the Appointment of Committee Members of the Board of
Commissioners, the members of the Capex, Financing & Management
Process (CFMP) Committee for 2019 are:
• Harry Mozarta Zen as Chairman
• Yuen Kuan Moon as a Member
• Heri Supriadi as Member
• Era Kamali Nasution as a Member
In 2019, there were a total of 5 CFMP Committee meetings.
THE BOARD OF DIRECTORS
The Board of Directors consists of eight members and is led by the President
Director. PT Telkom as the majority shareholder is entitled to nominate five
Directors and Singapore Telecom Mobile Pte Ltd reserves right to nominate
three Directors. Based on the Shareholders Resolution, the composition of
Telkomsel’s Board of Directors effective from May 1, 2019, was as follows:
President Director Ririek Adriansyah

Director of Sales Sukardi Silalahi
Director of Finance Heri Supriadi
Director of Human Capital Management Irfan Ahadi
Director of Network Bob Apriawan
Director of Planning and Transformation Edward Ying Siew Heng

Director of IT Alva Bharat
Director of Marketing Alistair Johnston
110
Based on the Annual General Meeting Shareholders’ Resolution, the The Board of Directors is
composition of Telkomsel’s Board of Directors effective from May 31, 2019, responsible for:
was as follows: • Maintaining the daily business of
the Company;
Telkom Representatives • Formulating Telkomsel’s
Business Plan and Strategy;
President Director Emma Sri Martini • Preparing the Annual budget;
Director of Sales Ririn Widaryani • Preparing the Annual Report to
Director of Finance Heri Supriadi Shareholders;
• Ensuring that the business is run
effectively to give value to the
Director of Network Iskriono Windiarjanto shareholders and stakeholders;
• Representing the Company in
any legal cases.
Director of Planning and Transformation Edward Ying Siew Heng MEETINGS OF THE BOARD
OF DIRECTORS IN 2019
Director of IT Alva Bharat
Director of Marketing Goh Hui Min The Board of Directors holds
meetings at least once in every two
Based on the Annual General Meeting Shareholders’ Resolution, the months or whenever requested by
composition of Telkomsel’s Board of Directors effective from January 16, any of the Board members or by
2020, was as follows: any of the Commissioners or by
shareholder(s) who represent at
Telkom Representatives least 1/10 of the total issued shares
of the Company with valid voting
President Director Setyanto Hantoro
rights. The Board of Directors
Director of Sales Ririn Widaryani also holds joint meetings with
Director of Finance Heri Supriadi the Board of Commissioners to
present reports on the operational
and financial performances of the
Director of Network FM Venusiana R Company as well as to discuss and
seek the necessary approval for
the corporate agenda. The quorum
for the meetings of the Board
Director of Planning and Transformation Edward Ying Siew Heng of Directors is four members,
Director of IT Alva Bharat including one Director nominated
by each shareholder of the
Director of Marketing Goh Hui Min
Company that possesses at least
10% of the total issued shares of
the Company.
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ANNUAL REPORT 2019

Name Position Meeting Attendance EXTERNAL AUDIT
Ririek Adriansyah President Director 14

During the AGMS, Telkomsel’s
Emma Sri Martini President Director 17 shareholders empower the Board of
Sukardi Silalahi Director of Sales 15 Commissioners to appoint external
auditors. The external auditors serve
Ririn Widaryani Director of Sales 20
until their removal or resignation.
Heri Supriadi Director of Finance 37 The Audit Committee assesses the
Bob Apriawan Director of Network 14 external auditors based on factors
such as the performance and quality
Iskriono Windiarjanto Director of Network 18
of their audit and the independence
Irfan Ahadi Director of Human Capital 33 of the auditors, and recommends
Management their appointment to the Board of
Edward Ying Director of Planning and 32 Directors in the frame of synergy
Transformation with the majority shareholding.
In order to maintain the
Montgomery Hong Director of IT 9
independence of the external
Bharat Alva Director of IT 26 auditors, Telkomsel has developed
Alistair Johnston Director of Marketing 17 policies regarding the types of
non-audit services that the external
Goh Hui Min Director of Marketing 18
auditors can provide and related
approval processes.
REMUNERATION
The Audit Committee has also
The General Meeting of Shareholders is authorized to determine the
reviewed the non-audit services
amount of remuneration for members of the Board of Commissioners and
provided by the external auditors
Board of Directors based on the recommendations from the Remuneration
during the financial year and the fees
Committee. The remuneration structure for Directors and Commissioners
paid for such services.
comprises three components, namely fixed compensation, variable
The Audit Committee is satisfied
compensation, benefits and facilities.
that the independence of the
external auditors has not been
1. Fixed Compensation
impaired by the provision of those
Fixed Compensation comprises the base salary with reference to the AGMS.
services. The external auditors have
2. Variable Compensation
also provided a confirmation of
Variable Compensation shall be paid in form of a yearly bonus. The amount
their independence to the Audit
of yearly bonus will be determined in the AGMS.
Committee.
3. Benefits & Facilities
Telkomsel provides benefits such as medical, allowance, housing,
membership, communication and insurance.
For the year ended December 31, 2018 and 2019, the Company paid
aggregate compensation of Rp269.1 billion and Rp259.0 billion to all
Commissioners and Directors, a decrease of 3.8% YoY.
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WHISTLEBLOWING The detailed scope of duties and The Investor Relations team is
responsibilities of the Corporate responsible for:
Telkomsel applies a firm Secretary includes: • The distribution of accurate and
whistleblowing policy. This policy • To ensure the governance of the complete information on the
regulates the ways in which an Company’s operations, particularly Company’s business activities,
employee or other parties report in terms of the alignment of strategies and performance in a
fraud, unethical behavior, corruption, interests among the stakeholders timely manner.
dishonest practices or breaches of as well as the distribution of rights • The issuance of Info Memos on
internal control and code of conduct and responsibilities among the key a quarterly basis, which will be
to Telkomsel’s Audit Committee. elements of the Company. inserted into Telkom’s quarterly
The Committee will then follow up • To ensure that all policies and Info Memo, and the Annual
with an investigation. As long as the business process of the Company Report.
reporting of such matters is done in are in compliance with the • Participation in a series of
good faith, Telkomsel ensures that prevailing laws and regulations. corporate events, such as road
the employees making such reports • To ensure effective shows and conferences, investor
are treated fairly and protected communication between the meetings and site visits with the
from reprisals. All whistleblower Company, the regulators and mass holding companies.
complaints are investigated by a media and develop the Company’s
special audit team and the results capability to fulfill its obligations to In 2019, we held 396 meetings
of the investigation are reported to the Government. with investors/analysts and held a
the Audit Committee for follow up • To manage working facilities total of 23 non-deal road shows/
action. and infrastructure in order to conferences in Jakarta, Singapore,
facilitate the efficient and effective Hong Kong, Melbourne, Sydney,
CORPORATE SECRETARY operation of the Company. Paris, Copenhagen, London, Boston,
• To develop the Corporate Image New York and San Francisco.
The scope of work of the Corporate and carry out the Corporate Social For any inquiries regarding
Secretary is to ensure regulatory Responsibilities (CSR) activities. Telkomsel’s financial and operational
compliance and to manage • To hold the Corporate General information, please visit Telkomsel’s
relationships with the Company’s Meetings, including Annual website, www. telkomsel.com or
stakeholders on the principles General Meeting of Shareholders. Telkom’s website, www.telkom.co.id.
of good corporate governance,
including the relationships INVESTOR RELATIONS
with employees, shareholders,
government institutions, the Our Investor Relations represents
public and the media. The a commitment to promote
Corporate Secretary manages the transparency and fairness of the
interrelationship between the Board Company to the shareholders and
of Commissioners and the Board of stakeholders. Together with Telkom’s
Directors as well as the relationships Investor Relations team, we facilitate
among the Board members. meetings and conferences with
existing and potential institutional
investors, investment and market
analysts as well as financial
communities.
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ANNUAL REPORT 2019

THE FUNCTION AND ROLE INTERNAL AUDIT CHARTER assignments, 15 commerce and
OF INTERNAL AUDIT support assignments, and 8
Internal Audit is supported by continuous audit assignments.
The function of the Internal Audit the Internal Audit Charter which Continuous audit, which was
is to provide independent and describes its vision and mission, implemented in 2019 by Internal
objective assurance, particularly code of conduct, scope of authority Audit, represents an automation
on the effectiveness and integrity and responsibility. The Internal method to assess control risk &
of risk management, control and Audit Charter makes reference identify any unexpected events on
governance processes. Internal Audit to applicable rules and standards population and more frequent basis.
also executed consulting activities including standards issued by The
to support Telkomsel in achieving its Institute of Internal Auditors.
objectives.
INTERNAL AUDIT PROGRAMS
The Internal Audit prepares an AND ACTIVITIES IN 2019
annual audit plan approved by Audit
Committee and maintains close In 2019 Internal Audit executed
coordination with Audit Committee 43 assurance and consulting
and Management on the execution. assignments which consisted
Internal Audit directly reports to the of 12 integrated financial audit
CEO and the Audit Committee. assignments, 8 Information
Communication & Technology
In 2019 Internal Audit executed 43

assurance and consulting assignments
which consisted of 12 integrated
financial audit assignments, 8 Information
Communication & Technology assignments,
15 commerce and support assignments, and
8 continuous audit assignments.
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Over the past few years, the
Company has realized that
complex business environment,
continuous technology
In 2019, the
transformation into a digital
company means not only competing
development, continuous regulatory
change and globalization.
Company
with other telecommunication
companies, but also competing In 2019, the Company approved,
approved,
with startups and larger global
digital companies, thus creating
assessed and responded to
corporate-level risks which could
assessed and
new opportunities, challenges and affect the business and business responded to
benefits. continuity of the Company,
implemented a Business Continuity corporate-
Managing a Digital Business in Management System, and updated
the future is not an easy task. business processes and internal level risks
This means that the company controls as needed.
must develop digital capabilities which could
in all of its activities, ranging from A. POTENTIAL RISKS
human resources and culture affect the
to organizational structure, in The risks that have the potential to
alignment with organizational goals. hinder the Company’s performance business and
This must be done to maintain and responses to mitigate these risks
its position as a leader as well as include: business
the continuity of the business.
Companies are also required to be 1. Failure to optimize revenue continuity of
increasingly innovative and strategic
in serving the market.
from DATA services
The telecomunication business
the Company.
has shifted from Legacy business
In connection with these emerging (Voice and SMS) to Data. The
challenges and risks, the role availability of 4G technology,
of Risk Management has also which can provide Data access
expanded in line with the demands speeds of up to 300 Mbps, has
of stakeholders as related to the changed the business landscape.
transparency and accountability The decrease in Legacy revenue
of the Company, the increasingly is not proportional to the increase
in revenue from Data because the
increase in Data traffic, although
significant, is not proportional in
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ANNUAL REPORT 2019

terms of revenue per megabyte 3. Simplify the process of replacing 1. Digital lifestyle programs,
(RPMB). The industry recorded 4G USIM cards for customers especially games, by investing
average RPMB of Rp 7.6/MB in by using various methods, both as a publisher and distributor
2018 which decreased to Rp 6.1/ through GraPARI and direct of games to increase active
MB in 2019. The decrease in RPMB offers to customers. game users, while video and
Data usage is due to competition, 4. Increasing the number of music programs have increased
whereby operators compete to HVC customers (high value MaxStream and Langit Music
attract new customers by offering customers) with a personal users.
affordable Data prices. package program, lifestyle 2. Digital advertising programs
& loyalty program as well as which exploit Telkomsel’s
The Company has carried out network priorities and problem internal assets, Apps
mitigatory steps to reduce the risk solving for HVC customers. (MyTelkomsel, ROLI), and the
of decreasing revenue and using Telkomsel website (www.
Data, including: 2. Inability to Monetize Digital telkomsel.com), so that
1. Marketing programs to increase Business in Response to Telkomse’s advertisement
ARPU, including providing Declining Legacy Revenue products can be further
personalized packages and Digital Services are part of the introduced and used.
treatments based on customer digital product business. The 3. Strengthening collaboration
loyalty, massive recharge types of Digital Service products with banks and launching
programs as a stimulus to include: digital lifestyle (DLS), mBanking Apps that can be used
customers, launching sharing digital banking, digital advertising, by all banks.
quotas for the family segment, IoT and M2M. In the coming years, 4. Big Data API which focuses on
and pricing zones as well as the Digital Service products consist strengthening product lines
addition of special packages to of video, games, Big Data and such as ID verification, reference
customers. advertising are expected to be the ID, and credit scoring so that
2. Expanding the use and main revenue creators as digital these can be used by Telkomsel
distribution of LTE data through ecosystem enablers. partners for monetization.
low cost 4G smartphone 5. Fulfillment of human resources
bundling programs and 4G Data The limitations on the Company’s who have specific qualifications
packages as well as expanding business resources and scope in producing Digital Business
coverage and selectively are one reason as to why Digital products.
expanding 4G network Services are still undeveloped. In
penetration to remote areas. addition, Digital Service products
still require additional socialization
to customers.
Mitigation undertaken to reduce

the impact of risks associated with
Digital Services include:
116
3. SHORTAGE of capable
people to support the
The Company has identified
transformation of the
Company
new capabilities /
The pace of business change
and development are very
competencies to support the
different compared to the past.
This is due to several influences
transformation process
including: market dynamics, new both in terms of technology
technologies and regulatory
frameworks. There is a term that and business, which it is in
business is currently entering the
VUCA era in which the business shortage of.
world is very vulnerable to
Volatility, Uncertainty, Complexity
and Ambiguity. In its digital transformation, the to retail customers, to providing
Company has compiled critical wholesale customers in various
The Company is required to points that must be carried out fields / industries with business
adapt and continue to transform as key success factors, and one solution services. The Company’s
in order to survive and compete, of the most important is the employees are required to
both with peers as well as Company’s success in carrying out understand the end-to-end
companies in other industries that people capability development. solution services that will be
disrupt the Company’s business. The Company has identified new directly delivered to wholesale
Therefore, the Company has capabilities / competencies customers (B2B solutions). On
established a medium-term to support the transformation the other hand, the Company
digital transformation strategy to process both in terms of is also required to maintain and
take the company from being a technology and business, which it even increase revenue from the
connectivity provider to a digital is in shortage of. B2C customer segment (HVC,
ecosystem enabler, whereby the Non-HVC, and Family), given that
Company becomes a solution The Company’s biggest revenue from that segment is still
provider for B2B customers with challenge in conducting people very significant.
Data as a core business replacing development is changing the
Legacy (Voice and SMS), and the work culture of employees
business model moves from being who previously focused on
product-focused to become providing connectivity services
customer-centric.
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ANNUAL REPORT 2019

Mitigatory steps carried out by the B. BUSINESS CONTINUITY C. INTERNAL CONTROL
Company in order to minimize MANAGEMENT SYSTEM IMPROVEMENT PROGRAM
the risks that may arise from the (BCMS)
transformation process, especially With reference to the 2013 COSO
in terms of people development, The Company has implemented a Internal Control Framework and TM
includes setting up of B2B end- Business Continuity Management Forum Framework, the Company
to-end organization; segment System / BCMS using the ISO made continuous improvements
and horizontal / enabler teams; 22301: 2012 framework. With to the business process and Risk
performance calibration cycle for the application of this BCMS, the Control Matrix (RCM) as related
VPs and GMs senior pro-hires in Company is expected to be able to to Internal Control over Financial
place Sales Heads and Solution continue providing its main services Reporting (ICoFR) and operations, to
architects for B2B as well as to customers with the minimum ensure the process of achieving the
Analytics and User Interface / User level of service that has been Company's targets was supported
Experience (UI / UX) specialists for accepted and predetermined by by business processes and internal
B2C; and Company Wide Culture management, in the event of a crisis controls is in accordance with the
transformation covering a future- or disaster. organizational changes, policy
fit mindset, by expanding the’agent changes / regulations, automation
of change’ role in accelerating As implementation of the Business and simplification of processes.
mindset transformation for level 4 Continuity Management System The improvements made include
employees and below; agile ways policy, the Company has conducted ensuring the readiness of the
of working, to be applied in all rehearsals for several scenarios. Company to implement International
directorates; plus completion of In 2019, the Company managed to Financial Reporting Standards (IFRS),
assessment and overall iteration overcome crisis / disasters, both in particular IFRS 15 - Revenue from
for Smart Attacker & Fixed Mobile at the Corporate level for example Contracts with Customers, IFRS 9 -
Convergence as well as HCM in the case of Huawei which has Financial Instruments, and IFRS 16
Agile projects. been placed on the United States – Leases, and the preparation for the
Entity List, and at the Area level, adoption of those new accounting
namely blackouts due to PLN power standards into PSAK in January 2020.
outages, Jakarta riots and forest fires The implementation of IFRS is a
in Sumatra and Kalimantan. consequence of the Company being
a subsidiary of PT Telekomunikasi
Indonesia Tbk (TELKOM) and
an associate company of
Singapore Telecom Mobile Pte Ltd
(Singtel Mobile).
118
1. Refarming of the and 900 MHz frequency bands, with 3. Extension of Operating
800 - 900 MHz a radio frequency spectrum band License for Cellular
Frequency Band allocation between 880 MHz - 890 Mobile Networks
MHz paired with 925 MHz - 935 MHz
Following on the Ministerial Decree on the 800 MHz band and 890 MHz Based on the evaluation results of
on the rearrangement of 800 MHz - 895 MHz paired with 935 MHz - the extension of operating licenses
and 900 MHz Frequency Bands 940 MHz on the 900 MHz band. for the 5 (five) annual cellular
for the Implementation of Cellular telecommunications network
Mobile Network Operations issued 2. Extension of the 2100 owned by Telkomsel, the Ministry
on December 19, 2018 and the MHz 2nd Carrier Radio of Communication and Information
Decree of the Director General Frequency Band License Technology has issued a Ministerial
of Resources and Equipment of Decree on the License of PT.
Post and Information Technology Based on the evaluation results Telekomunikasi Selular to operate a
on Technical Instructions on of the extension of the 2100 MHz Cellular Mobile Network. With this
Rearrangement of the 800 MHz and 2nd carrier Radio Frequency band license, Telkomsel has the right to
900 MHz Radio Frequency Bands license for the 10 (ten) annual operate cellular mobile networks
for the purposes of the operation owned by Telkomsel, the Ministry on the 800 MHz, 900 MHz, 1800
of cellular mobile networks, of Communication and Information MHz, 2100 MHz and 2300 MHz radio
Telkomsel carried out frequency Technology issued a Ministerial bands, as well as providing basic
rearrangement activities nationally Decree (KM) on the Extension of the telephony services for the next 5
beginning in February 2019 and Determination of the 2.1 GHz Radio years.
ending on April 1, 2019. These Frequency Band in the Range 1935-
frequency rearrangement activities 1940 MHz in pairs with 2125-2130 4. Fulfillment of
were carried out using a cluster MHz PT. Telekomunikasi Selular. Telkomsel's obligations
system starting from the Papua With the issuance of this license, (compliance) to the
cluster and ending in the East Java Telkomsel has the right to utilize 5 Government
cluster with the involvement of the MHz of this frequency band for the
Telkomsel Network Directorate team next 10 years until 2029, along with During 2019, Telkomsel was declared
at both head office and regional 10 MHz bandwidth in the frequency to have fulfilled all obligations issued
levels. Following the rearrangement, range of 1940-1950 MHz (2 x 5 by the government, including:
Telkomsel operates contiguous MHz) paired with the 2130-2140
frequency bands on the 800 MHz MHz (2 x 5 MHz) band which is still
valid today.
Working Visit of the Directorate

General of Resources and
Equipment of Post and
Information Technology at the
800 MHz and 900 MHz band the
Radio Frequency Refarming Post
on April 1, 2019
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ANNUAL REPORT 2019

a. Related to the fulfillment of d. Telkomsel has also submitted a
3G domestic component level guarantee of payment of the BHP
achievement (TKDN) both for the IPSFR (spectrum surety bond)
Capital Expenditure (CAPEX) and next year to the Government in
Operational Expenditure (OPEX) accordance with relevant statutory
components, which according provisions.
to verification results issued by e. Telkomsel has fulfilled all
the Ministry of Communication payment obligations of the
and Information Technology Telecommunications Operating
is still above the target set by Rights Fee (BHP Jastel) and
the government of at least 30% Universal Service Contribution
domestic components for CAPEX (KPU/USO) to the Government,
and 50% for OPEX. whereby the value of the
b. Related to the level of cellular obligation is calculated by self-
mobile network service quality assessment in accordance with
fulfillment both in terms of service applicable laws and regulations.
quality and network quality, during f. In order to comply with the
2019 Telkomsel is considered to provisions in the Minister of 5. Trial of 5G Technology
have met the minimum standards Communication and Information to Support Industry 4.0
issued by the government Technology Regulation on
whereby the network quality score Fundamental Technical Plan and On November 13, 2019, the Ministry
is based on measurement results Letter (BRTI) dated 18 September of Communication and Information
by the Government. As for the 2019 regarding the Extension of Technology appointed Telkomsel
fulfillment of service quality, this the Termination of Use of the as a provider of cellular mobile
conclusion is based on the results 6ABCD Access Code, Telkomsel networks involved in the trial of
of the audit/verification issued by has carried out the termination of IMT-2020 (5G) technology for
the Ministry of Communication 21 6ABCD Call Center access code the industrial sector based on a
and Information Technology on numbers from 15 Bank partners letter from the Director General of
all data parameters submitted by effective as of 16 December 2019. Resources and Equipment of Post
Telkomsel. This termination was carried and Information Technology (SDPPI).
c. Telkomsel has fulfilled all BHP out prior to the Freeze Release For this trial activity, Telkomsel
IPSFR payment obligations, both Network and IT activities held on upheld the theme "Enhancing Nation
for the 2100 MHz frequency December 18, 2019 to January Industry 4.0 with 5G Trial". The
band (1st carrier, 2nd carrier and 8, 2020 which aimed to maintain 5G trials were planned for several
3rd carrier), 900 MHz, 800 MHz, services to Telkomsel customers cities, and during the November -
2300 MHz and 1800 MHz. Related during Christmas 2019 and New December 2019 period was already
to this matter, the Ministry of Year 2020 (NARU). been held in two cities, namely in
Communication and Information Batam on 28-29 November 2019
Technology has issued a and in South Jakarta on 7 December
ratification of all these payments. 2019. In the trial, Telkomsel
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demonstrated the potential use case
of 5G for industries such as Vehicle
As set forth in the letter from the
Secretary of the Directorate General
The 5G trials
Identification and Management,
Body Camera for Security, VR
of Post and Information Technology
of the Ministry of Communication
were planned
Immersive Meeting, Physical
City Model, Mixed Reality for
and Information Technology dated
November 7, 2019 concerning
for several
Manufacturing, Remote Operation
Mining, Intelligent Drone, Smart
Notification of the Launching of
the Information and Complaints
cities, and
Agriculture, AR Remote Assistance, Service Ticketing Update Directorate
General of PPI, Telkomsel
during the
Smart City, Safe City, Smart Airport,
Smart Education and Smart Finance. continuously follows the progress of November -
the new application which has the
6. Telkomsel proposed capability to automatically improve December 2019
and supported the service to all operators’ subscribers,
Development of amounting to more than 200 million period was
the Smart Ticketing customers. During implementation
Application for of Smart PPI, this application already been
Information and requires some development and
Complaints Services improvement, especially for the held in two
of the Directorate technical aspects so as to facilitate
General of PPI ("SMART and speed up the customer service cities, namely
PPI") - BRTI process. Telkomsel has an active role
in providing input to the Ministry of in Batam
In the context of implementing
the BRTI Decree on the Handling
CIT to improve Smart PPI.
on 28-29
7. Implementation of the
of Complaints on the Abuse of
Telecommunications Services, IMEI Device Control
November 2019
Telkomsel has proposed an
automatic application system update
Policy
and in South
to simplify customer complaints
handling, including system
On October 18, 2019 the Minister
of Communication and Information
Jakarta on 7
integration for blocking/unblocking Technology has stipulated a
Ministerial Regulation (PM) on the
December 2019.
it according to customer requests
so that complaints can be handled Control of Telecommunication
faster and more easily with several Equipment and/or Devices
types of reporting available as connected to Cellular Mobile
needed. Networks through the Identification
of the International Mobile
Equipment Identity (IMEI) which is
effective for 6 months from the date
of promulgation.
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ANNUAL REPORT 2019

The main The purpose of the issuance of the
Kominfo Regulation is to protect the
Government goals, Telkomsel
encourages and pioneered the
task of the public from telecommunications

equipment that does not meet the
concept of using a Whitelist system
in controlling IMEI which has a
IMEI control technical requirements and/or crime
proceeds and to prevent/reduce the
preventive approach to be applied in
IMEI control regulation in Indonesia.
taskforce is circulation of illegal/black market
telecommunications equipment 8. Customer Registration
to prepare or those with unregistered IMEI for Prepaid
numbers. Telecommunications
and evaluate Services
Currently the Ministry of
the results of Communication and Information The Ministry of Communication
Technology is preparing a trial and Information Technology
the trial test test with all operators in order and BRTI has conducted a
to draw up the Regulation of the Telecommunications Services
and assist the Director General (Perdirjen) to Customer Registration System
serve as technical guidelines for Audit for each Cellular Operator.
Government in the Ministry of Communication and This was done to create a healthier
Information Technology Regulation telecommunications industry climate
formulating which must be implemented within and meet the registration objectives
6 (six) months, by April 2020.
Directorate A taskforce team consisting of
as mandated by the Regulations
along with its amendments and BRTI
General representatives of the Ministry of ICT

and representatives of all cellular
Tap. To support the smooth audit
process, Telkomsel has conveyed
Regulations. operators is currently being prepared

through a Ministerial Decree in order
the necessary documents to the
Ministry of Communication and
to support this. The main task of the Information Technology and BRTI.
IMEI control taskforce is to prepare The Ministry of Communication
and evaluate the results of the trial and Information Technology and
test and assist the Government in BRTI is currently also drafting a
formulating Directorate General Minister of Communication and
Regulations by using one of the Information Technology's Regulation
two concepts, Whitelist system on Telecommunications Services
or Blacklist system. To prioritize Customer Registration for which
customer protection and achieve ratification is planned in 2020.
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9. Regulation of d. Fulfil services and protect USO TELINFO TUNTAS
the Minister of customers in accordance with ARBITRATION CASE
Communication statutory provisions.
and Information e. Carry out efforts to The Telkomsel Consortium
Technology on the safeguard and protect the (Telkomsel and PT Dayamitra
Implementation of services provided as well as Telekomunikasi) signed the USO
Telecommunications Telecommunications Facilities Telinfo-Tuntas Contract with BAKTI
Services and Infrastructure in accordance (previously known as BP3TI). During
with statutory provisions. the period of the said contract,
On October 18, 2019, the Minister f. Set forth all working BAKTI defaulted by unilaterally
of Communication and Information cooperation with regards terminating the USO Telinfo-Tuntas
Technology has stipulated a to the Provision of Contract, which causing losses for
Regulation on the Implementation Telecommunications Services in the Telkomsel Consortium which at
of Telecommunications Services a written agreement. that time have already completed its
(Jastel Regulation) promulgated by g. Provide contact information initial obligations as stipulated in the
the Director General of Laws and services that have facilities to USO Telinfo-Tuntas Contract.
Regulations of the Ministry of Law serve complaints and inquiries This case has already been examined
and Human Rights on October 25, from customers at least in and resolved by BANI, which in
2019. The Jastel is a simplification the form of telephone and substance ruled that BAKTI must
of the 16 Communication and electronic mail services. pay damages to the Telkomsel
Information Technology Regulations h. Prioritize the delivery, Consortium amounting to Rp217.7
related to telecommunications distribution and delivery of billion. In November 2019, BAKTI
services. This was carried out by important information to the paid Rp91.4 in compensation to the
the Ministry of Communication public related to the interests of Telkomsel Consortium, and so the
and Information Technology in the country. total amount of compensation still
accordance with the President's i. Publish the achievement of owed to the Telkomsel Consortium
instructions to simplify regulations service quality standards for amounts to Rp126.3 billion.
and the need for easy licensing each reporting period online
in order to increase domestic through the information In December 2019, the Telkomsel
investment. service contact page of the Consortium and BAKTI signed a
Telecommunications Service mutual agreement regarding the
Telkomsel’s obligations as a Provider. value of the outstanding damages
telecommunications service provider that BAKI must pay to the Telkomsel
are as follows: As information, this Jastel Consortium as stated above. As
a. Ensure the implementation of Regulation will take effect 6 of now, Telkomsel Consortium
telecommunications services in months after the date of its is still waiting for payment of the
accordance with its Operating promulgation and the Ministry of remaining amount from BAKTI.
Permit. Communication and Information
b. Fulfill its service commitments. Technology will issue a Director
c. Prioritize the use of domestic General Regulation to serve
telecommunications equipment as technical guidance for
and/or equipment as far as Telecommunication Services
possible and available. Providers.
123
ANNUAL REPORT 2019

124
CORPORATE SOCIAL
125
ANNUAL REPORT 2019

CSR SUPPORTS THE VISION TELKOMSEL CSR OBJECTIVES CSR STRATEGY
AND MISSION OF THE
COMPANY In conducting its CSR program, In order to support the achievement
Telkomsel has several objectives, of the company’s 2019 goals and
Telkomsel’s vision is to be a world namely: targets, particularly with regard to
class, trusted provider of mobile • Maximizing the positive impact of the company’s mission to become
Digital Lifestyle services and the company on society. a Digital Telco Company, Telkomsel
solutions, with a mission to deliver • Introducing the latest innovations has established strategic initiatives
Mobile Digital Services and solutions from Telkomsel in the form of to build efficient, ICT-based CSR
that exceed customers’ expectations, excellent products or services in program platforms that will have
create value for our stakeholders and the field of technology to solve long-term, sustainable impact.
support the economic development various social problems, while These strategic CSR initiatives were
of the nation. Telkomsel’s numerous simultaneously increasing the level realized through CSR programs in
CSR programs and initiatives have of technological adoption by the four (4) pillar categories, namely
therefore been designed to support public. Education, Digital Citizenship,
the achievement of the Company’s • Supporting its transformation into Community Empowerment &
vision and mission. a digital company. Wellbeing, and Philanthropy.
Through a variety of CSR programs CSR AND SUSTAINABILITY A. EDUCATION

based on its vision and mission, IndonesiaNEXT
Telkomsel desires to strengthen As a company that operates in IndonesiaNEXT was one of
its position as a company that is numerous Indonesian locations Telkomsel CSR Masterpiece
technologically innovative, delivers in direct contact with the public, programs in 2019. This program
products and services to help Telkomsel consistently uses prepared students for global
solve various social economic technology to deliver benefits to competition at national and
problems, and provides added value communities towards supporting international levels. In its fourth
for Indonesia. future sustainability. Therefore, year, IndonesiaNEXT upheld the
Telkomsel’s various CSR programs theme “Yes I’m The Next” with
are clearly designed to broadly the aim of preparing Indonesian
benefit society. students to compete with students
Telkomsel’s numerous CSR programs

and initiatives have therefore been
designed to support the achievement of
Company’s vision and mission.
126
CORPORATE SOCIAL RESPONSIBILITY
In 2019, IndonesiaNext’s events were attended
by 4,625 registrants from 280 universities
and 4 vocational schools participating in 6
Indonesian cities such as Bandung, Sumedang,
Yogyakarta, Surabaya, Banjarmasin and
Samarinda.
from various countries at regional attended by 4,625 registrants from The participants were directed to
and international levels. This 280 universities and 4 vocational take part in the Massive Online
theme demonstrates Telkomsel’s schools participating in 6 Open Course (MOOC), an online
commitment in developing Indonesian cities such as Bandung, training program consisting
Human Resources, especially Sumedang, Yogyakarta, Surabaya, of Creative Content, Office,
Indonesian students, to attain the Banjarmasin and Samarinda. Presentation and Creative Design
capability and competence to to which is guided by mentors who
compete at national, regional and As part of the IndonesiaNEXT are competent in modules such
international levels. 2019 Program, public lectures as Microsoft Office Master, Adobe
were held at selected universities Visual Design Specialist, Social
The training provided was not with the theme “Digital Media Content Creator.
only delivered through offline Leadership” featuring speakers
classes (on ground training) but from academics, industry, and Subsequently, participants
also digitally using through online practitioners so as to broaden engaged in various hard skills
Learning Media portals based on students’ insights in preparing training leading to international
the concept of MOOC (Massive careers and entrepreneurs. All certification in Microsoft Office
Online Open Course), thus giving participants were also directly able PowerPoint 2016. Those who
participants the freedom to learn to experience Telkomsel products passed were invited to participate
anytime and anywhere. In 2019, and services such as OMG in a 2-day communications
IndonesiaNEXT's events were Challenge and Link Aja. skills training.
127
ANNUAL REPORT 2019

In 2019 T-PERPUS focused on
campaigning for a digital literacy
by carrying out roadshows in
several Indonesian cities that
featured talkshows, book reviews
and masterclasses related to
literacy by presenting speakers
who are writers, editors, publishers
Selected finalists from each city/ T-Perpus National Literacy
and content creators. These
region presented their ideas Campaign (Gerakan Literasi
programs are expected to increase
in front of a jury comprising Nasional)
public interest in reading in
Telkomsel Area / Region / Branch As a Digital Telco Company,
Indonesia and create a digital
top leaders and content partners. Telkomsel is always committed to
reading culture.
Each city then sent their 6 best moving forward and accelerating
talents to take part in a series the nation’s development
B. DIGITAL CITIZENSHIP
of national bootcamp activities. through the use of appropriate
The NextDev 2019
The talents enjoyed a visit to technology solutions. To support
The NextDev Talent Scouting
the Telkomsel Smart Office this commitment, Telkomsel has
In 2019, Telkomsel once again
Headquarters, Digital Experience created T-PERPUS, a Telkomsel
held The NextDev Talent Scouting,
in Tdx, Neuro Lingustic Program, digital library application platform
a search for early stage digital
professional attitude program, in collaboration with Gramedia
startups focused on social impact
industry talk sharing session and Digital holds more than 6,000
in Indonesia. In its fifth year,
Idea Presentation Discussion, titles of books, newspapers,
The NextDev upheld the theme
ending with a test held by the magazines from leading publishers
“Social Impact and Go Beyond”
national qualification panel in that can be downloaded for free
to show Telkomsel’s commitment
the form of a jury consisting of on Android or iOS.
to developing the national digital
industry, academics, professionals/
ecosystem and its corporate social
practitioners and Telkomsel’s T-PERPUS, which is part of
responsibility whereby it equipped
top leaders. Telkomsel’s Corporate Social
startups with Digital Business
Responsibility (CSR) under the
capabilities and competencies to
The winners were announced at education pillar, aims to improve
support positive socio-economic
the ‘Indonesia Next Best Talents the knowledge and professional
impact for Indonesia.
2019’ as the Crowning Session. skills of Indonesia’s youth and
They were awarded a Reward to support the government’s
This year’s The NextDev focused
Program in the form of short National Literacy Movement
on ‘social impact & going beyond’
courses at global multinational (GLN) program.
to present business solutions that
companies, industries,
have positive social impact for
and universities.
Indonesia.
Through The NextDev, Telkomsel

opened access and encouraged
the formation of startups by
youth across the country, not
only in central areas but also
128
from April to October 2019, the
participants obtained mentorship,
offline and online training
related to business strategy,
sprint design, branding, product
development and investment
in the regional areas. Through to go international and media as well as digital marketing. In
The NextDev, Telkomsel hopes publications), and Golden Ticket addition, The NextDev Academy
to help fostering initiatives to The NextDev Academy (tickets gave materials on how to improve
and breakthroughs from all to participate in a comprehensive start up team dynamics and
over the country so that these early stage startup development ecosystem building in general,
young people can contribute program). while nurturing the spirit of
appropriately and equitably to the collaboration between startups
Indonesian public, and we can all The following is the list of to further their social impact.
continue to move forward. startups which passed the Local Subsequently, selected startups
Stage Pitch: Jagel ID, Daurulang, from the NextDev Academy will be
For The NextDev Talent Scouting myAgro, Kedata Smart City sent by Telkomsel to the Singtel
2019, the main requirement for Analytics, Sertiva, IN-SUIT / Group Regional Future Makers to
registrants was to have a Minimum DigiPin, Heikaku, Smart Enclosure, represent Indonesia.
Viable Product (MVP) that has Qur’an Call, Plastikinia, Bolehbaca.
positive social impact on people’s com, iBunda, Crowde, Eduka, The NextDev Summit 2019
lives in various fields. In total, 270 Blod ID, Neurafarm, Ravenry, Having successfully held The
of the best social impact startups Travelbuddy, GotongRoyong.com, NextDev program every year
in Indonesia presented brilliant Artria, DukungCalonmu.com, since 2015, this year Telkomsel
ideas at the Local Stage Pitch that Dapurtani, Trakteer, LelangBintang. presented the very first The
took place from April to October com and MuslimLife. NextDev Summit, which is a
2019 in nine cities: Jakarta, technology conference that
Denpasar, Palembang, Makassar, The NextDev Academy connects stakeholders from
Medan, Yogyakarta, Pontianak, Meanwhile, The NextDev Academy various backgrounds, ranging from
Semarang and Surabaya. 2019 is an event to improve the tech-enthusiasts, startups, creative
quality of applications created by digital communities to investors.
The 25 best startups from these the 25 best startups who were Themed “Spark the Change”, The
nine cities received some form finalists at The NextDev 2018. NextDev Summit 2019 accelerated
of 5G startup development: Themed ‘Towards an Impactful the spirit of creating meaningful
Grant Money (development fund Digital Startup Ecosystem’. During change through collaboration with
for the best of the best), Good the academy which took place key players in the digital sector.
Opportunities (opportunities
to attract investors and expand
the startups’ value proposition),
Great Mentors (meet startup
experts and explore new insights),
Generate Exposures (opportunities
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ANNUAL REPORT 2019

The NextDev Summit 2019 put
together various technological
experiences into conference
format, supported by an
integrated digital ecosystem.
One of the technology
conferences featured 105
speakers on various topics The NextDev Academy X Singtel For 2019, Telkomsel successfully
related to digital technology, Group Future Makers sent 2 startups to Future Makers.
including Johnny G. Plate In 2019, Telkomsel sent several FishGO, a digital platform designed
(Minister of Communication startups from The NextDev to increase the welfare of
and Information of the Republic Academy to join the Singtel Indonesia’s traditional fishermen
of Indonesia) and Wishnutama Group Future Makers event which using long-range sensory
(Minister of Tourism and Creative was held in Singapore on 24-28 technology to determine the easily
Economy of the Republic of June 2019, along with the Asian accessible fish-catching potential
Indonesia). Venture Philanthropy Network zones and Diffago, an all-in-one
(AVPN) Conference 2019. The solutions platform dedicated to
During this technology competition was attended by sustainably solve disability issues.
conference series, Telkomsel representatives from various
also presented various 5G countries, selected through local The NextDev Academy X Unleash
use-cases in collaboration with competitions organized by all In 2019, The NextDev Academy
Huawei, such as 5G Artificial telecommunications operators showcased the latest social
Intelligent (AI)-based Smart under Singtel Group, namely enterprise development concepts
City with Intelligent Operation Telkomsel (Indonesia), Optus and curriculum, featuring
Center, 5G Cloud Virtual Reality (Australia), Singtel (Singapore), a collaboration between
(VR) and Gaming Industry, 5G Globe (Philippines), AIS (Thailand), Telkomsel and a key player in
Smart Airport Ground Handling, Airtel (India). Selected start- global innovation labs, namely
5G Smart Education, 5G Safe ups will receive development the Innovation Lab for SDGs,
City, 5G Smart Agriculture, and funds with a total value of up to which encourages digital talent
5G Smart Finance. SGD 1,000,000. throughout the world to produce
solutions for the United Nations
Future Makers, which has been a Sustainable Development Goals
Singtel Group regional program (UN SDGs).
since 2017, aims to encourage
social impact startups to produce The six-month incubation
innovative solution that can help program implemented the
address key social challenges UNLEASH curriculum together
facing Asia today. with a Social Lean Canvas model,
so that startups can produce
mature product and business
planning strategies that are ready
to be marketed.
130
During the UNLEASH program, Based on The NextDev throughout Indonesia, as well as
talent from The NextDev membership distribution data from supporting programs to realize
Telkomsel formed teams together 2015 to 2017, less than 10% of the government priority programs
with other talents with the approximately 4,000 early stage through the 1,000 Digital Startup
aim of creating joint solutions startups in Indonesia came from National Movement.
through the five stages of the Eastern Indonesia. Therefore in
UNLEASH innovation program, 2018, Telkomsel On the Mission In each of these cities, participants
namely Problem Framing, was born under the name ‘The participated in a Training and
Ideation, Prototyping, Testing NextDev On the Mission’, which Coaching curriculum designed
and Implementing. Teams were focused on the cities of Ambon to create a basic understanding
supported by experts, facilitators, and Kupang with a mission of digital products. Telkomsel
and investors throughout to accelerate the abilities and expects this initiative to produce
the process. capabilities of youth in Eastern 45 digital products from each
Indonesia to create and develop host city.
Telkomsel sent one of its best digital products.
evangelist startups from the In addition to providing materials
UNLEASH program, e-Health Telkomsel On the 2019 mission, and facilities, Telkomsel On the
Check Lab, to take part in the which is supported by the Mission 2019 also provided access
Innovation Lab for SDGs program Ministry of Communication to stakeholders as well as national
held in Shenzhen, China on and Information Technology recognition in cooperation with
November 6-13, 2019. (Kemenkominfo) and Kumpul the Ministry of Communication
Coworking Space, has expanded and Information Technology
Telkomsel On the 2019 Mission to supports more regions towards (Kemenkominfo) and the KUMPUL
As a form of commitment to inspiring more startups and Coworking Room. This initiative
accelerate the country through innovators in Eastern Indonesia to is also part of Telkomsel’s support
more equitable distribution of advance together with Telkomsel. for the government in the form of
digital ecosystems in Indonesia, the 1000 Digital Startup National
Telkomsel held Telkomsel On the This program was held in three Movement to accelerate the
2019 Mission. cities namely Minahasa-Manado, birth of new, high quality digital
Mataram, and Kendari. The choice startup companies.
of locations reflects Telkomsel’s
commitment to producing and
advancing new digital talent
Based on The NextDev membership distribution

data from 2015 to 2017, less than 10% of the
approximately 4,000 early stage startups in
Indonesia came from Eastern Indonesia.
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ANNUAL REPORT 2019

Internet Baik This year, Internet Baik applied a C. COMMUNITY EMPOWERMENT &
At the end of 2019, as a form of comprehensive educational concept WELL-BEING
Telkomsel’s responsibility, Telkomsel from upstream to downstream. Baktiku Negeriku
once again held the Internet Baik Starting from the formation of Telkomsel as a leading institution,
initiative, a community education agents of change in the form has created the Baktiku Negeriku
movement that offers a concrete of Telkomsel employees who program as a humble contribution
solution for the alignment and participate in the Internet Baik to the country. Baktiku Negeriku
optimization of good internet usage Training Of Trainer (TOT) program, focuses on improving the quality
(Responsible, Safe, Inspirational they are then given the Internet Baik of life of people in various regions
and Creative). In its fourth year application as the main media to throughout Indonesia, with
of implementation, Internet Baik help educate the people. community empowerment and
chose the theme “Transforming education programs.
Internet Education” to demonstrate The Internet Baik Training of Trainers
Telkomsel’s commitment to the this year was divided into two Since it was first held, Baktiku
development of an educative digital concepts, namely a Theater Show Negeriku has developed from
ecosystem, as well as the company’s Concept and ToT Class Concept. year to year, starting from a
corporate social responsibility to The Theater Show Concept was focus on Educational programs
raise public awareness in using held in Jakarta at the Telkomsel including training on the use of
the internet. Smart Office, while the ToT training information technology for youth
featured various notable speakers groups or youth organizations in
Since it was first held, Internet Baik several areas. This training also
has expanded from year to year. It In creating these agents of intends to make them agents of
started from focusing on in-person change, the main benchmark was change, so that they can lead
education of teachers and children the awareness of good internet their local communities towards
in 2015 to optimizing internet usage usage, and the way that the agents a better life by utilizing the
in developing creativity during 2016, of change communicated the digital ecosystem. We believe
responding to hoaxes in 2018, and importance of good internet usage that technology transfer from
now providing comprehensive to the general public. cities to rural areas is a must.
education both face-to-face Indonesia’s rural communities
and online in 2019. Internet Baik Up to now, five parties that have has many sectors with potential
now focuses on transforming collaborated to support this event, like tourism, agriculture, the
internet education to deliver online namely: Siberkreasi, Creators Hang cultural industry and many more
educational solutions that have a Out, Blogger Community, ICT which needs to be improved
positive social impact in Indonesia. Watch, Sob and Fammi. in this digital era so as to face
the current challenges. Baktiku
Negeriku also established a Digital
Center in every region that its
team visited. The Digital Center is
a facility that supports technology
transfer and access to information
for the local community.
132
In parallel with the fourth the internet wisely and how driving and building connections
industrial revolution Baktiku to use the Baktiku Negeriku between village communities and
Negeriku intends to make farmers’ application to sell the villagers’ modern business facilities such
lives better by establishing products. as e-payment, e-commerce and
an upstream-to-downstream e-finance. PDD targets SMEs,
agricultural ecosystem which Patriot Desa Digital (PDD) cooperatives, BUMDES (village-
uses information technology Patriot Desa Digital (PDD) is a owned enterprises) and pesantren
aimed at young farmers groups Telkomsel CSR program that (Islamic boarding schools) in
or youth organizations in several was launched in 2019 as a suburban and rural areas.
areas. This technology will part of Telkomsel’s mission to
facilitate the involvement of all establish digital transformation PDD 2019 Programs
stakeholders through synergies and acceleration, especially in In 2019, PDD focused on
between governments, smart rural areas as villages are now introducing the PDD program
agriculture, access to markets, becoming drivers of economic to rural business communities.
involvement and support from growth in Indonesia. However, The main target of PDD program
fintech as well as Telkomsel data from the Ministry of in 2019 were cooperatives,
itself, so that ultimately it can Telecommunications shows that especially sharia based
promote a more equitable digital only about 5% of villagers are cooperatives, which are known
ecosystem throughout the using digital. Most villagers work as BMT (Baitul Maal wat Tamwil).
country. in small medium enterprises in PDD held seminars, workshops
sectors like agriculture, trading, and gave assistance for BMTs
Throughout 2019, the Baktiku and home industries without on becoming agents of change
Negeriku program succeeded using digital. for their members. In 2019, the
in building Digital Centers at 18 PDD was introduced to bridge PDD program was successfully
points distributed from the west various government programs: conducted in five areas: Bandung,
end to the eastern end of the digital villages, patriot desa, one Surabaya, Jogjakarta, Medan
archipelago, including locations village one product, and one and Karawang, attracting 80
in Maluku, NTT and Papua. This village one company. PDD has BMTs with 1,200 participants
was done as a concrete effort created 5 pillars as a foundation comprised of BMT leaders,
to build up local communities’ for success as Patriot Desa BMT members (SMEs) and
digital awareness and bridge Digital: Change, Community, BMT partners (pesantren and
the digital divide through Collaboration, Creative and BUMDES). In addition, special
the construction of digital Capability. PDD programs were held for
facilities and infrastructure. The young entrepreneurs.
construction of Digital Centers PDD Launch and Kick Off
were accompanied by social PDD was launched on April 1
activities such as mass beach 2019 in Gedung Sate, Bandung
cleanups and planting mangroves, by the Governor of West Java
as well as educational activities as a movement to transform
for the community about using village business institutions into
digital oriented enterprises by
empowering digital agents of
change. These are individuals or
institutions who take the lead in
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ANNUAL REPORT 2019

Digital Leadership Seminar Gerai Digital based commercial companies /
Digital Leadership Seminars were Gerai Digital are branchless products so as to produce young
held to explain to participants the BMT outlets established by entrepreneurs with a digital
importance of digital technology PDD to educate others to leadership mindset.
for business success. These PDD shift from conventional to
seminars presented speakers from digital transactions and grow Initiated by PTS together with
local government, academicians their business through digital Telkomsel, Digital Creative
and digital practitioners technology. The Gerai Digital Millennial (DCM) is a concrete
from several industries. They pilot project successfully created initiative to increase the
provided audiences with data, 50 Gerai Digital in 2019, headed competitiveness of Indonesian
opportunities and successful by housewives who helped their MSMEs, especially in the creative
stories to open up the audience’s husbands to increase family industry. Starting with the
minds. income. signing of a Memorandum of
Understanding (MoU) between
Workshop: Digital Literacy and Digital Creative Millenials Telkomsel and PTS at the end
Transformation Digital Creative Millennials of 2018, the DCM program was
Through workshops, PDD aimed (DCM) is a business development successfully implemented in 2019
to increase the audience’s skills program (start-up and scale- in 5 cities in Indonesia: Jakarta,
in building digital communities, up) that relies on digital Surabaya, Medan, Yogyakarta, and
developing agents of change, transformation and collaboration Karawang. In accordance with the
transforming from conventional designed to stimulate program’s aim to make millennial
to digital transactions and entrepreneurship in the energetic entrepreneurs more competitive
expanding business through youth / millennials segment. through digital transformation
digital technology. Audiences also This program includes training and collaboration, DCM 2019
learned how to use digital tools and assistance to transform their
and platforms, including Kasir conventional business into data-
digital Telkomsel.
business
craftsmen and transactions
home industries
cities pcs sold item
creative
entrepreneurs
134
succeeded in involving more
than 150 creative entrepreneurs
The Gerai Digital pilot
engaged in fashion & crafts which
empowered more than 350
project successfully
craftsmen and home industries
in Indonesia with total business
created 50 Gerai Digital in
transactions reaching Rp 30
billion per month. The digital
2019, headed by housewives
transformation process was given who helped their husbands
through seminars and workshops
to DCM audiences in the 5 cities. to increase family income.
The seminar had multiple target
audiences, namely (1) fashion
brand owners who have run transformation process so as to Digital Transformation Workshop
businesses that are ready to scale be able to compete in today’s From the total participants of
up, and (2) creative millennials technological era. the digital leadership seminar,
or students who have ideas and more than 200 participants were
are ready to run a product-based A very useful takeaway from chosen to participate in the
business in the creative industry. this program initiative is that digital transformation workshop.
the local brand owners realized In this workshop, participants
Local Brand Gathering that to be able to compete and received material on supply chain
Held in Jakarta, this event was be more efficient, they must management approach from both
attended by more than 50 collaborate and focus on the core a theoretical and best practice
local brand owners from the competencies of their respective perspective. The material in this
fashion industry. Presentation companies / brands. workshop focused on business
and discussion related to issues simulations in order to provide
and challenges of business DIGITAL LEADERSHIP SEMINAR participants a taste of decision
development in the era of sharing Seminars on digital leadership making in business.
economy are the main topics. were held in 5 cities with
Each brand owner also expressed a total of more than 1,000 Benefits and Impact of Creative
their unique experiences participants consisting of: Millennials Digital Program
in carrying out the digital local brand owners, individual The Digital Creative Millennial
creative entrepreneurs, MSME Program focuses on developing
entrepreneurs and students. MSMEs through digital
In accordance with the Digital transformation and collaboration
Creative Millennials program by building a digital ecosystem
themed digital transformation and that can fulfill all businesses’
collaboration, the DCM seminar needs, especially businesses
invited practitioners, academics, engaged in the product-
and business people to share their based creative industry. With
experiences with the audience the formation of this digital
and provide guidance on how to ecosystem, each party can focus
build a business properly right
from the very start.
135
ANNUAL REPORT 2019

on their core competencies. • Improved decision making for inventory value positions, and
For example, a brand which every party in the supply chain vendor performance can be
has design and marketing network by using previously evaluated properly.
competencies can collaborate stored data.
with partners who have other • Improving companies’ ability to This is a solution that can be very
competencies such as managing meet customer needs with the helpful for the development of
logistical activities and the ability to access data requests MSME businesses, as previously
production process. Collaboration in real time, on time delivery information system tools could
between stakeholders is easy and with minimal costs, as well only be used by businesses with
simple because it is managed in as a controlled procurement large capital.
an integrated digital platform. process.
Therefore, several positive D. PHILANTHROPY
benefits and impacts in total With the help of an integrated Disaster Handling System
business management will be information system, business (TERRA)
generated, including: activities can be controlled using Telkomsel Emergency Response
• The supply chain becomes an operational dashboard to and Recovery Activity (TERRA)
more connected, scalable ensure data transparency and fast is Telkomsel’s frontline disaster
and faster. By changing access to information as shown in handling program, in line with
their traditional supply chain the following examples: Telkomsel’s responsibility as
strategy to digital, companies the largest cellular operator
can improve customer Currently, business transactions in Indonesia to ensure good,
relationships and achieve can be recorded properly in reliable communication networks
better financial performance. real time so that key business in disaster areas which can
parameters such as total
sales, number of orders,
TERRA has many volunteers consisting of

both internal Telkomsel employees and
external parties. These volunteer employees
have previously participated in basic rescue
training including Water Rescue, Vertical
Rescue, and Posko management.
136
facilitate actions ranging from In 2019, TERRA carried out the i. To provide basic knowledge
humanitarian and disaster following activities: of disaster management and
response efforts to post-disaster concepts.
rehabilitation and disaster TERRA – Technology-based ii. Socialization and application
mitigation processes. TERRA Training of IT-based disaster mitigation
Disaster response and mitigation facilities.
TERRA has many volunteers in Indonesia is best directed iii. To establish a disaster response
consisting of both internal at disaster prevention and community and standardize
Telkomsel employees and disaster risk reduction (DRR). disaster management SOP.
external parties. These volunteer This management has therefore
employees have previously conducted IT-based TERRA The specific objectives of
participated in basic rescue training programs in its CSR implementing IT-based
training including Water Rescue, programs since 2017 so as to emergency response training are
Vertical Rescue, and Posko produce effective and efficient as follows:
management. Since its launch disaster management programs. i. Trainees are able to identify the
in 2010, at least 500 employees TERRA has since been expanded potential for disasters in their
have been trained and prepared to 10 regional Telkomsel areas, surrounding environment.
to volunteer in the event of a where the field coordinators ii. Trainees are able to apply
disaster. routinely participate in Focus the principles of disaster
Group Discussions. TERRA management to their
External Volunteers are volunteers is also expected to support surroundings.
from nature lover groups, who the continuity of Telkomsel’s iii. Train participants to use
are integrated into a partnership operations during disasters, when technology for effective
so as to help provide solutions telecommunication services are disaster management.
for Telkomsel when conducting essential for the acceleration iv. Improve communication
disaster mitigation. of disaster recovery. Early and through practical digital-based
appropriate handling of disaster solutions.
Currently TERRA volunteers situations plays a very important
are scattered throughout all of role in ensuring that any affected
Telkomsel’s working areas. This production tools belonging to
program has been ongoing since Telkomsel can function. The
2010 until the present. general purpose of implementing
IT-based emergency response
training based is as follows:
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ANNUAL REPORT 2019

MAPPER TRACKER SYSTEM 24 Tons Of Takjil Break- During this Ramadhan roadshow,
- Disaster Management Fasting Date orphans were given assistance in
Technology Since 2013, Telkomsel has always the form of school supplies, while
Disaster mitigation is presently a given dates to mosques for those in poverty were assisted with
national priority, with dedicated Ramadan in accordance with basic needs. Meanwhile, aid was
response agencies established Telkomsel’s age. To welcome given to mosques and foundations
at national and local levels. Ramadan 1440 Hijriyah, in its 24th to repair religious facilities and
Currently, field updates are still year, Telkomsel therefore donated infrastructure. Not only that,
entered manually, resulting in 24 tons of dates to 20 mosques in there was also a mosque clean-
delayed responses due to delays various regions from the eastern up action involving Telkomsel
in information. tip of Indonesia to its westernmost employees, iftar meals to be
edge, to be enjoyed by the general shared with the community, BAIK
Mapper Tracker is a map-based public as takjil when breaking Internet education (Responsible,
geographic information system their fast. Safe, Inspirational and Creative)
that functions as an information and BhayPlastik training (as part
center which can visually show During the month of Ramadan, of socializing the community to
disaster conditions and disaster people frequently visit mosques to reduce plastic waste) which was
response efforts, becoming a worship and break their fast. The held in various areas in Indonesia.
center for the latest updates mosques selected by Telkomsel
and monitoring of member for distribution of these dates are Distribution Of Sacrificial
movements. those that serve as major centers Animal Parcels – Idul Adha 2019
of religious activities in their On Idul Adha 10 Dzulhijjah 1440
This mobile information center region. Hijriyah Year 2019, Telkomsel
can serve as a media center provided 751 sacrificial animals,
at every disaster site as it Fast-Breaking With 5,000 consisting of 120 cows and
enables the media to easily see Children And The Poor – RAFI 631 goats / sheep. In the spirit
the areas affected by natural 2019 of Spreading Happiness, these
disasters, as well as helping Telkomsel once again held a fast- sacrificial animals (qurban), which
to direct volunteers providing breaking roadshow for a total of are a Telkomsel CSR (Corporate
assistance, and providing photo 5,000 domestic children and poor Social Responsibility) activity,
updates remotely. people in four cities in Indonesia, were delivered to more than
namely Jakarta, Makassar, Medan 43,000 beneficiaries in 505
and Sidoarjo. Prioritizing the locations across various regions
spirit of “Spreading Happiness”, of Indonesia.
in addition to giving assistance
to orphans and poor people, During Eid al-Adha in 2019,
Telkomsel also provided assistance more than 43,000 sacrificial
to 50 mosques and foundations animals (qurban) packages were
by providing or repairing religious distributed by Telkomsel to
facilities and infrastructure in those in need in various regions.
various regions in Indonesia. Overall, the number of Telkomsel
sacrificial animal (qurban)
packages distributed this year has
138
increased compared to last year,
in line with Telkomsel’s expanded
Telkomsel generated, Vestifarm won the The
Next Evangelist 2017. Until now,
operational areas and Telkomsel’s
commitment to manifest its care
once again Telkomsel continues to support
this startup in order to deliver
for the people of Indonesia.
held a FAST- wider social impact in Indonesia.
In this year’s qurban program,

Telkomsel also provides digital
BREAKING Assistance For 5,000 Orphans
And Underprivileged Christmas
offerings through the Telkomsel roadshow 2019
Ta’lim Assembly (MTT) working Welcoming the Christmas 2019,
together with Vestifarm. Through for a total Telkomsel held an initiative to
Vestifarm, Telkomsel employees bring happiness to communities,
were also able to procure of 5,000 orphanages and social foundations
sacrificial animals through the through the 2019 NARU
online system and make payments domestic Roadshow. The program began
with LinkAja’s digital payment. with an event at Telkom Landmark
children and Tower, Jakarta, on November 29,
In addition, the procurement of 2019. The 2019 NARU Roadshow,
sacrificial animals through digital poor people which is part of Telkomsel’s
can also be done by the wider corporate social responsibility
community, especially LinkAja in four cities (CSR) program, provided
users. LinkAja users can channel
the digital sacrificial animals in Indonesia assistance to 2,500 people in
need, 2,500 orphanage children,
through the LinkAja Sharing
feature on the LinkAja application.
namely and 40 places of worship or social
foundations throughout Indonesia.
The sacrificial animals offered
today are cows with prices listed
Jakarta, The 2019 NARU Roadshow was
on the application including
distribution, slaughtering, and
Makassar, held in four cities in Indonesia,
namely Pekanbaru (5 December),
reporting of sacrificial animals.
Medan and Bogor (9 December), Malang (12
December) and Pontianak (19
Vestifarm is a startup at The Sidoarjo. December). During its course,
NextDev Telkomsel in the field of the program ranged from giving
agriculture and animal husbandry assistance to renovations/repairs
that offers a profit-sharing system for foundations or places of
between farmers or ranchers and worship, workshops, and creativity
investors. Thus, investors can contests for children. In addition,
help fund aquaculture projects. a number of Telkomsel employees
When the harvest is complete, played and shopped with
investors can enjoy the benefits orphan children.
of the funds deposited through
the profit sharing system. Thanks
to the ideas and social impact
139
ANNUAL REPORT 2019

MANAGEMENT
DISCUSSION
140
A
AT
D
A
AT
D
141
ANNUAL REPORT 2019

GLOBAL AND INDONESIA as it also affected the global in 2019 margins for Data improved,
MACROECONOMIC REVIEW economic growth, Indonesia’s boosting telecommunication
economic growth may be adversely providers’ bottom line in Indonesia.
Global growth continued to soften affected by the COVID-19 which Simultaneously, Digital Business
in 2019 due to international trade will restrain the domestic economic continued to accelerate supported
tensions and other geopolitical growth outlook for 2020. In by 4G network roll out, as well by
issues, as well as various natural response to this, the government the increasing number of digital
disasters around the world. Towards launched an economic stimulus products and services available
the end of the year, accommodative package consisting of fiscal and in Indonesia.
monetary policy and fiscal easing in non-fiscal stimulus in order to boost
some countries helped to prop up customer spending and the spread Telkomsel continued to strengthen
growth, but not enough to boost of COVID-19. It is projected that its digital ecosystem and long term
global expansion (International Indonesia’s economic growth will competitive system through various
Monetary Fund, World Economic regain upward momentum in 2021 programs and initiatives, including
Outlook Update – January 2020). and strengthen in the medium term. adding more 4G BTS to its network,
Global commodity prices also delivering innovative digital products
weakened overall. Supported by Data traffic growth, and services including e-games
Indonesia’s telecommunications and video streaming, and improving
Despite these conditions, Indonesia industry is at a point where Data distribution as well as customer
continued to grow well above the revenue growth has outpaced service. In parallel, Telkomsel
global average, recording GDP the Legacy revenue decline. The supported the government’s target
growth of 5.02%, stable compared mobile Data revenue growth will of bridging the digital divide by
with 5.17% in the previous year be driven by continued strength in supporting Data coverage in remote
(BPS data). The economy moreover Data traffic growth (as mobile video areas, and also supported the
continued to exhibit sound consumption picks up), rather than government’s ‘Making Indonesia 4.0’
macroeconomic fundamentals by mobile Data yield improvement. goal by driving innovation in IoT and
with inflation well under control, other related technologies.
a strengthening rupiah, a still BUSINESS REVIEW AND
tolerable state budget deficit, and INDUSTRY OUTLOOK Moving forward, the
stable household spending at 5.04% telecommunications industry in
compared with 5.05% in 2018. The Indonesian telecommunications Indonesia appears poised for growth.
industry returned to growth in 2019 The nationwide improvement
On the back of heightened global after shrinking in 2018 due to the in 4G BTS network quality has
uncertainty and undeniable impact government SIM card registration not only improved customer
of outbreak in Corona virus or exercise carried out in 2018. experience, but also encouraged
COVID-19 to Indonesian economy Although the transition from higher- the growth of new services that
margin Legacy to Data services
continued to put pressure on pricing,
142
MANAGEMENT DISCUSSION & ANALYSIS
could potentially increase operator growth opportunities for Data & OPERATIONAL RESULTS
revenue. Meanwhile, capex spending Digital Services as the future of the
for 4G expected to decrease as telecommunications industry. CUSTOMER BASE
most of the nation already enjoys As the end of 2019, Telkomsel served
coverage, which should help boost This has been supported by the 171.1 million subscribers nationwide,
operators’ returns especially as government prepaid SIM registration an increase of 5.0% YoY. Growth was
Data usage increases. According to policy's ongoing natural cleansing driven among others by effective
GSMA intelligence, the percentage effect, which has resulted in a marketing campaigns, with customer
of cellular dominated by 4G in better-quality customer base with retention initiatives supported by
Indonesia is expected to rise higher numbers of real active prepaid SIM registration that led to
from 44% in 2018 to 79% in 2025, subscribers and higher ARPU, as lower churn and shifting customer
presenting telecommunications well as more efficient SIM card behaviour, as well as securing
providers like Telkomsel with production costs. It will also have and growing the youth segment.
significant opportunities for growth. positive long-term impact and It is also aligned with Telkomsel's
support the emergence of healthier transformation initiative, which
OVERVIEW OF 2019 competition in the industry. prioritises improved customer
PERFORMANCE experience and usage by providing
In line with our philosophy to always best quality Digital connectivity with
Telkomsel experienced positive lead in network supply both on and rich content, towards becoming a
performance during the year with outside Java, we maintained and Digital Telco Company & achieving
Revenue, EBITDA and Net Income strengthened our network leadership Data-centric leadership.
at Rp91.1 trillion (+2.1% YoY), Rp49.2 by deploying 23,162 new BTS in
trillion (+3.7% YoY) and Rp25.8 2019, with all which were 4G-based. DATA DRIVERS
trillion (+1.0% YoY) respectively, Our Data traffic increased by 53.6% At the end of December 2019,
supported by transformation YoY to 6,715,227 TB supported Telkomsel Data users reached 110.3
initiatives in Digital Business as the by higher Data Users numbers, million (+3.5% YoY), representing
engine of growth along with Cost 3G/4G capable device growth and around 64.4% of the Company’s
Leadership initiatives to effectively increasing Data usage per user. At total subscribers with 119.3 million
manage operational expenses. As the end of 2019, Telkomsel’s on-air 3G/4G capable devices (+11.5%
a result, EBITDA Margin improved BTS on-air reached 212,235 units YoY & 69.7% penetration). The
from 53.2% in 2018 to 54.0%. The (+12.2% YoY), 76.3% of which were higher penetration of Data users,
current dynamics of the market have 3G/4G BTS. along with the availability of various
corroborated Telkomsel’s decision to applications, is critical to increasing
lead the industry shift in a healthier Data traffic. As end of 2019,
direction, one that creates better Telkomsel Data user consumption
was promising at 5.2 GB per
Data User, an increase of +54.7%
compared to the previous year, in
alignment with Telkomsel’s strategy
to increase Data penetration.
143
ANNUAL REPORT 2019

ARPU the last year, driven by a 22.3% YoY increase in Data revenue and a 29.0% YoY
As we shift from the Legacy business increase in Digital Services revenue.
to Digital Business, double-digit
growth in our Digital ARPU has been Postpaid revenue increased by 2.7% YoY to Rp8,229 billion while Prepaid
able to compensate for the decline revenue increased by 3.0% YoY to Rp77,574 billion as customers shifted from
of Legacy ARPU. This is reflected in consuming starter packs to topping up existing subscriptions in the aftermath
our blended ARPU growth, which of the SIM card registration program. As a result, active customers became
was mainly due to higher Data user more productive.
productivity as well as strong growth
in Data traffic. Interconnection and International Roaming revenues decreased by 22.2% YoY
to Rp3,689 billion, mainly due to declining Voice and SMS traffic from other
NETWORK DEVELOPMENT local operators as an impact of substitute services from OTT applications.
Our focus on Digital Business
was reflected in our network In billion (Rp) 2019 2018 GROWTH
deployment. To support our
Digital Business, we continued to Revenue by Product
accelerate our network development Postpaid 8,229 8,009 2.7%
this year with aggressive 4G BTS
Prepaid 77,574 75,306 3.0%
deployment using on-demand basis
strategy, taking into account 4G Interconnection & International 3,689 4,740 -22.2%
handset penetration and the level of Roaming
demand in Broadband cities. To date Others 1,597 1,191 34.0%
we have deployed 79,834 4G BTS.
Total 91,088 89,246 2.1%
The network roll out increased the
total number of on-air BTS at the
VOICE AND SMS
end of 2019, of which 161,938 units
In line with the natural transition of Legacy to Data and impact of OTT
were 3G/4G BTS (+16.7% YoY).
services cannibalization, Telkomsel’s Legacy business slowed in 2019, which
was expected. Voice revenue decreased by 18.5% YoY to Rp26,790 billion and
FINANCIAL RESULTS
Voice traffic declined by 13.7% YoY, while SMS revenue declined by 39.8%
YoY to Rp3,973 billion and SMS traffic declined by 30.1% YoY. The downtrend
REVENUE
in the Legacy business was managed by offering better value package and
In 2019, Telkomsel experienced a
attractive Combo (Voice & Data) packages, using a personalised marketing
positive trajectory, closing the year
approach.
with positive performance. Digital
Business revenue grew by 23.1% over
DIGITAL BUSINESS
The Digital Business segment, which remained the engine of growth, focused
on maintaining its leading network position in 3G and 4G infrastructure. This
segment recorded strong performance with 23.1% YoY revenue growth to
Rp58,237 billion, substantially increasing its contribution to total revenue
144
from 53.0% last year to 63.9%. As Services and innovations with key products and services such as Digital
the Legacy revenue base becomes Lifestyle, Mobile Financial Services, Digital Advertising, Digital Mobile Banking
smaller and Data & Digital Services and Internet of Things (IoT).
revenue growth has picked up on
the back of strong Data traffic, In billion (Rp) 2019 2018 GROWTH
Telkomsel has been able to grow its
Digital Business and face the natural Revenue by Service
erosion of Legacy by providing Voice 26,790 32,858 -18.5%
better growth opportunities for
SMS 3,973 6,599 -39.8%
mobile revenue overall. This in
turn has enabled Telkomsel to lead Sales Discounts & Other Revenue (2,001) (2,672) -25.1%
the industry shift towards more IC & IR 3,689 4,740 -22.2%
rational competition by setting
Others 401 422 -5.0%
healthier prices.
Data 50,550 41,339 22.3%
Revenue from Data grew by 22.3% Digital Services 7,687 5,960 29.0%
YoY to Rp50,550 billion, driven by
Total 91,088 89,246 2.1%
110.3 mn Data users. The number
of Data users increased, supported
EXPENSES
by a rise in smartphone penetration
from 65.7% last year to 69.7%, and
Data payloads experienced healthy In billion (Rp) 2019 2018 GROWTH
growth of 53.6% YoY to 6,715,227 TB. Expenses
Digital Services also recorded strong
growth of 29.0% YoY to Rp7,687 Operation & Maintenance 25,938 25,059 3.5%
billion, becoming the main driver of Depreciation & Amortization 14,227 13,480 5.5%
Telkomsel’s transformation from a
Cost of Services 4,325 4,063 6.4%
Telco Company to a Leading Digital
Telco Company. Interconnection & International 2,439 3,191 -23.6%
Roaming
A number of investments and key Personnel 4,846 4,074 19.0%

initiatives have been established General & Administration 1,860 2,072 -10.2%
to accelerate the growth of Digital
Marketing 2,462 3,347 -26.4%
Services, in line with Telkomsel’s
mission to serve customers’ digital Other – net 37 (579) 106.4%
preferences and build a digital Total 56,134 54,707 2.6%
Indonesia. Telkomsel therefore drove
continuous scale up of its Digital
145
ANNUAL REPORT 2019

In FY 2019, total expenses including depreciation and amortization increased
by 2.6% YoY to Rp56,134 billion. The main driver of growth were Operational
As of
& Maintenance expenses related to the Company’s initiative to build more
BTS infrastructure towards strengthening 4G LTE services and maximizing
December
Data service quality. The number of BTS increased by 12.2% YoY. However,
all other expense components were effectively managed as reflected by the
31, 2019,
decrease in General Administration as well as Marketing Expenses. Total Assets
EBITDA AND NET INCOME slightly
EBITDA and Net Income respectively increased by 3.7% YoY to Rp49,218
billion and 1.0% YoY to Rp25,799 billion, while EBITDA margin increased increased
slightly by 0.9ppt to 54.0% and Net Income margin decreased slightly by
-0.3ppt to 28.3%. by 0.1% to
BALANCE SHEET Rp82,730
In billion (Rp) 2019 2018 GROWTH
billion, Total
Statement of Financial Position Liabilities
Current Assets 18,657 16,836 10.8%
increased
Non-Current Assets 64,073 65,814 -2.6%
Total Assets 82,730 82,650 0.1% by 6.4% to
Current Liabilities 20,892 20,737 0.7%
Rp33,521
Non-Current Liabilities 12,629 10,767 17.3%
Equity 49,209 51,147 -3.8% billion and
Total Liabilities & Stockholders
Equity
82,730 82,650 0.1% Total Equity
As of December 31, 2019, Total Assets slightly increased by 0.1% to Rp82,730
decreased
billion, Total Liabilities increased by 6.4% to Rp33,521 billion and Total Equity by 3.8% to
decreased by 3.8% to Rp49,209 billion.
Rp49,209
• Current Assets increased 10.8% to Rp18,657 billion, mainly due to increase
in cash and cash Equivalents. billion.
146
Net cash • Non-current Assets decreased 2.6% to Rp64,073 billion, mainly due to
decrease in Fixed Assets.
USED IN • Current Liabilities increased 0.7% to Rp20,892 billion, mainly due to

increase in taxes payable and unearned revenue.
financing • Non-current Liabilities increased 17.3% to Rp12,629 billion, mainly due to

increase in medium-term loans net of current maturities.
activities • Total Equity decreased by 3.8% to Rp49,209 billion, mainly due to
decrease in retained earnings as the company distributed dividend in the
(excluding current period.
DIVIDEND) CASH FLOW
decreased In billion (Rp) 2019 2018 GROWTH
to Rp439 Cash Flow
Cash Flow from Operating 41,478 36,910 12.4%

billion as Activities
the company Cash Flow for Investing Activities (13,448) (16,095) -16.4%
Cash Flow from Financing Activities 439 2,998 -85.4%
has repaid Dividend Payment (26,382) (27,865) -5.3%
loans. Net Increase/(Decrease) in Cash &

Cash Equivalents
2,087 (4,051) 151.5%
Cash & Cash Equivalents at 6,497 10,548 -38.4%

Beginning of Year
Cash & Cash Equivalents at End of 8,583 6,497 32.1%
Year
Net cash generated from operations in December 2019 increased 12.4%

YoY to Rp41,478 billion mainly contributed by higher cash receipts from
operational activities. Cash flow used in investment activities decreased
16.4% YoY to Rp13,448 billion mainly due to lower payment of infrastructure
spending as our initiatives in capex efficiency. Net cash used in financing
activities (excluding dividend) decreased to Rp439 billion as the company has
repaid loans.
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ANNUAL REPORT 2019

DEBT PROFILE
As of December 31, 2019, Telkomsel’s total outstanding loans amounted to
Telkomsel
Rp6,000 billion from revolving credit facilities, of which 50% matures in 2021
and 50% in 2023. As of December 31, 2019, Telkomsel Debt to Equity Ratio
has excellent
(DER) was 18.5%.
credit
Description LOCAL TOTAL quality and
CURRENCY EQUIVALENT
(Rp bn) (Rp bn) is one of the
% of Total Loan 100% 100%
highest rated
Loan per Maturity
2021 3,000.0 3,000.0 companies in
2023 3,000.0 3,000.0 Indonesia.
Total 6,000.0 6,000.0
Telkomsel is under obligation to maintain several financial covenants related

to its loans/debts. As of December 31, 2019, the covenants were as follows:
Covenants To Be Maintained REQUIRED ACTUAL
EBITDA to Debt Service ≥ 1.25 5.29

Debt to Tangible Net Worth ≤ 2.00 0.14
CREDIT RATINGS
Telkomsel has excellent credit quality and is one of the highest rated
companies in Indonesia. Telkomsel’s latest ratings issued by Fitch Ratings
Indonesia are as follows:
148
RATINGS OUTLOOK ISSUED DATE
Fitch Ratings Indonesia AAA Stable December 3,

(National 2019
Long-Term)
FINANCIAL RATIOS
Telkomsel’s strong financial profile was reflected in several key financial
ratios, as follows:
2019 2018 YoY
Solvability
Debt* to Equity (%) 18.5 16.9 1.6ppt

Debt* to EBITDA (Times) 0.21 0.25 -14.6%
*) Debt includes Obligations under finance lease - net of current maturities.
2019 2018 YoY
Profitability
Return on Assets 31.2% 30.3% 0.9ppt

Return on Equity 51.4% 48.5% 2.9ppt
149
ANNUAL REPORT 2019

This Annual Report including the accompanying consolidated financial statements and related financial information
for the year ended December 31, 2019 was authoritatively signed by members of the Board of Commissioners and the
Board of Directors of PT Telekomunikasi Selular.
Jakarta, May 2020
BOARD OF COMMISSIONERS
Ririek Adriansyah
President Commissioner
Harry M. Zen Nanang Pamuji M. Yose Rizal

Commissioner Commissioner Commissioner
Paul Dominic O’Sullivan Yuen Kuan Moon Alex J. Sinaga

Commissioner Commissioner President Commissioner
(served until May 2019)
150
BOARD OF DIRECTORS
Setyanto Hantoro
President Director
Ririn Widaryani Heri Supriadi FM Venusiana R Rachel Goh

Director of Sales Director of Finance Director of Network Director of Marketing
Bharat Alva Edward Ying Siew Heng Irfan A. Tachrir

Director of IT Director of Planning & Director of Human
Transformation Capital Management
Emma Sri Martini Sukardi Silalahi Bob Apriawan Iskriono Windiarjanto

President Director Director of Sales Director of Network Director of Network
(served until January 2020) (served until May 2019) (served until May 2019) (served until January 2020)
Alistair Johnston Montgomery Hong

Director of Marketing Director of IT
(served until June 2019) (served until May 2019)
151
ANNUAL REPORT 2019

3G 3rd Generation of wireless mobile ICT Information and Communication
telecommunications technology Technology
4G 4th Generation of broadband cellular IoT Internet of Things
network technology
IT Information Technology
APEC Asia Pacific Economic Cooperation
LBA Location Based Advertising
API Application Programming Interface
LTE Long Term Evolution
ARPU Average Revenue Per User
M2M Machine to Machine
ATM Automated Teller Machine
MHz Megahertz
BTS Base Transceiver Station
MFS Mobile Financial Services
Capex Capital Expenditure
MMS Multimedia Messaging Service
CBTA Conditional Business Transfer Agreement
MoU Minute of Usage
CFMP Capital Expenditure, Financing, and
Management Process OTT Over The Top
COMBAT Compact Mobile Base Station SIM Subscriber Identity Module
CSR Corporate Social Responsibility SME Small Medium Enterprise
CTP Customer Touch Points SMS Short Messaging Service
DNA Device, Network, Applications SOA Sarbanes–Oxley Act
EBITDA Earning Before Interest, Tax, TAU Telkomsel Android United
Depreciation, and Amortization
TERRA Telkomsel Emergency Response and
Fintech Financial Technology
Recovery Activity
GB Gigabyte USO Universal Service Obligation
GCG Good Corporate Governance USSD Unstructured Supplementary Service
Data
GHz Gigahertz
VAS Value Added Service
GPRS General Packet Radio Service
WAP Wireless Application Protocol
GSM Global System for Mobile
communication
HCM Human Capital Management
HSDPA High Speed Downlink Packet Access
153
ANNUAL REPORT 2019

REGION NAME ADDRESS
NORTH SUMATERA GraPARI BALIGE Jl. SM. Raja No. 70C, Balige
GraPARI BANDA ACEH Jl. Tgk. H. M. Daud Beureueh No. 23 Banda Aceh
GraPARI BINJAI Jl. Soekarno Hatta No. 14 Binjai, Binjai Super Mall Upper Ground Ground, 01-03. Binjai
GraPARI BIREUN Jln. Sultan Iskandar Muda no 17 Desa Bireuen Meunasah Blang,Kec Kota Juang Kab
Bireuen 24211
GraPARI CENTER POINT Mall Center Point, Sektor 17, lt 1 Jl Jawa no 8 Medan
(MALL.)
GraPARI GUNUNG SITOLI Jl. Muhamad Hatta No.2 Kel Pasar Gunungsitoli, Kec. Gunung Sitoli, Kab Nias-22813
GraPARI KABANJAHE Jl. Veteran No. 76 Kabanjahe
GraPARI KAMPUNG Jl. Gatot Subroto Km. 7.8 Blok A No. 9 Comp. Makro Medan Sunggal
LALANG
GraPARI KISARAN Jl. HOS. Cokroaminoto No 30,32 Kel.Kisaran Kota Lk. IV Kec. Kisaran Barat
GraPARI KOTA PINANG Jl. Bukit Kotapinang Kel. Kotapinang Kec. Kotapinang Kab. Labuhanbatu Selatan
GraPARI KRAKATAU Jl. Gunung Krakatau No.191 A Medan
GraPARI KUALANAMU Terminal Kedatangan lt. 1, Bandar Udara Kualanamu Medan
GraPARI LANGSA Jl. Ahmad Yani No.4 Langsa
GraPARI LHOKSEUMAWE Jl. Tgk. Chik Ditiro Desa Lancang Garam Kec. Banda Sakti No. 1
GraPARI LUBUK PAKAM Jl. Dr. Sutomo No. 7 Lubuk Pakam, Deli Serdang
GraPARI MEDAN FAIR Jl. Gatot Subroto Plaza Medan Fair Lt 1 No 52-53 Medan
PLAZA (MALL.)
GraPARI MEDAN Jl.Tritura , Ruko Titi Kuning Mas B-3, Medan
KARYAJASA
GraPARI MEDAN SUTOMO Jl. Sutomo Ujung No. 7/9, Kel. Gaharu, Kec. Medan Timur - Medan 20235
GraPARI MEULABOH Jl. Nasional Ujung Baroh, Kec.Johan Pahlawan, Meulaboh, Aceh Barat
GraPARI PADANG Jl. SM Raja No. 212 ABC, Kel. Sitamiang Baru, Kec. Padang Sidempuan Selatan
SIDEMPUAN
GraPARI PANYABUNGAN Jl.Willem Iskandar No. 117 , Panyabungan Kota, Kab. Mandailing Natal, Sumatera Utara
22913
GraPARI PLAZA MILLENIUM Jl. Kapten Muslim NO 111 Plaza Millenium Lt Dasar No 4-5 Medan
(MALL.)
GraPARI RANTAU PRAPAT Jl. Ahmad Yani No.31 Rantau Prapat
GraPARI RING ROAD CITY Level 2, No. 02 Jl. Gagak Hitam No. 28 Medan – 20122
WALKS MEDAN (MALL.)
GraPARI SABANG JL . OENTOENG SUROPATI KEL. KOTA ATAS KEC. SUKAKARYA SABANG 23512
GraPARI SETUI Jl.Teuku Umar NO.232, Kelurahan Setui, Kec. Baiturahman, Banda Aceh 23243
GraPARI SIBOLGA Jl. Zainul Arifin No.33, Sibolga
154
REGION NAME ADDRESS
GraPARI SIGLI Jl. Iskandar Muda No.32 Blok Bengkel Kec Kota Sigli Kab Pidie-Sigli Aceh. Telp / Fax : 0653
201010
GraPARI STABAT Jl. Jend. Sudirman No. 14 A, Kelurahan Perdamaian, Stabat
GraPARI TAKENGON Jl. Lebee Kadir No.243, Takengon, Blang Kolak, Bebesan, Aceh Tengah
GraPARI TANJUNG BALAI Jl.Teuku Umar No.120 Tanjung Balai 21312
ASAHAN
GraPARI TANJUNG Jl. Medan Km.17.5, Komp. Suzuya Plaza Blok A6, Tanjung Morawa, Deli Serdang.
MORAWA
GraPARI TARUTUNG Jl. Mayjend DI Panjaitan No. 143, Kec. Tarutung Kab. Tapanuli utara-22412
GraPARI TEBING TINGGI Jl. Jend. Sudirman No. 405F Tebing Tinggi
GraPARI TELKOM GROUP Jl. W. R. Supratman No.11, Proklamasi, Siantar Bar., Kota Pematang Siantar, Sumatera
PEMATANG SIANTAR Utara 21146
GraPARI TELKOM GROUP Graha Merah Putih Lt. 1 Jl. Putri Hijau No.1 Medan, 20111
PUTRI HIJAU MEDAN
GraPARI WAHIDIN Jl. Dr. Wahidin No. 46 / 4-AA Medan 20211
CENTRAL SUMATERA GraPARI BAGAN BATU Jl. Jendral Sudirman No.745, Bagan Batu, Kec.Bagan Sinembah, Kab. Rokan Hilir 28992
GraPARI BANGKINANG Jl. DI. Panjaitan No 88 c Depan plasa telkom bangkinang, Kab-Kampar-28411
GraPARI BATAM CENTER Jl. Engku Putri Batam Centre Batam
GraPARI BATAM PENUIN Jl. Pembangunan Nusa Indah Komplek Penuin Regency No 3-4 Batu Selicin Lubuk Baja
Batam
GraPARI BATU SANGKAR Jln ahmad yani pincuran 7 kecamatan lima kaum batusangkar, 27211 kab tanah datar
sumatera barat
GraPARI BENGKALIS Jl. A Yani Depan Kantor Bupati, Bengkalis 28712
GraPARI BOTANIA Komp. Pertokoan Botania Garden Blok B12 No. 2B Batam
GraPARI BUKIT TINGGI JL ahmad Karim No 8c, Kel. Benteng Pasar Atas, Kec. Guguk Panjang, Bukittinggi 26100
GraPARI DABO SINGKEP Jl.kartini no.17A, Kec.singkep kab.lingga, Dabo singkep 29871
GraPARI DUMAI Jl. Jendral Sudirman No.153 Riau
GraPARI DURI Jl. Hangtuah No. 10 RT 02 RW 10 kel. Duri Barat Kec. Mandau Duri Riau 28884. Tlp 0765-
594168
GraPARI LUBUK ALUNG JL.Raya Padang Bukittinggi Pasar Lubuk Alung Padang Pariaman Sumatera Barat 25581.
GraPARI NAGOYA HILL Ruko Nagoya Hill Mall Blok O No. 12B-15, Kec. Lubuk Baja, Nagoya Batam, Kep. Riau 29432
(MALL.)
GraPARI NATUNA Jl. datok kaya wan mohd. benteng no.116, kec. bunguran timur, kota ranai, kab natuna
GraPARI PADANG Jl. Khatib Sulaiman No. 51 Padang
GraPARI PANBILL (MALL.) Lt. Dasar KD 2.Panbil Mall muka kuning, batam 29433
GraPARI PANGKALAN Jl. Lintas Timur no 11 samping BPJS kesehatan pasar baru pangkalan kerinci kab.
KERINCI Pelalawan Prov Riau 28300
GraPARI PASAMAN Jl. Jend. Soedirman Simpang Empat selatan Kec. Pasaman Kab. Pasaman Barat Sumatera
Barat-26566
155
ANNUAL REPORT 2019

REGION NAME ADDRESS
GraPARI PAYAKUMBUH Jl soekarno Hatta no 37-39 kelurahan padang tangah kecamatan payakumbuh barat
Sumatera Barat
GraPARI PEKANBARU Jl. Jend Sudirman No 199 Pekanbaru
GraPARI PEKANBARU Jl. Hr Subrantas km 12,5 (samping riau pos) Panam
PANAM
GraPARI PERAWANG Jl. Raya Perawang No. 79 KM. 6 kel. Perawang kec. Tualang kab. Siak-Riau 28772
GraPARI SELAT PANJANG Jln. Diponegoro No. 107 C, Kab. Kepulauan Meranti, Selatpanjang - 28753, Riau
GraPARI SIMPANG ARU Jl.Veteran no 69 BC sumbar 25114
GraPARI SKA PEKANBARU Mall SKA Pekanbaru Lt.2 No.23-26, Jalan Soekarno Hatta, Pekanbaru, Riau 28292
(MALL.)
GraPARI SOLOK Jl. Cindur Mato No. 06 Kel. PPA Kec. Tj Harapan, Kota Solok-2732
GraPARI SUNGAI RUMBAI Jl. Lintas Sumatera (depan lapangan sepak bola Sungai Rumbai), Kec. Sungai Rumbai, Kab.
Dharmasraya
GraPARI TANJUNG BALAI Komplek Karimun Centre Jl. A Yani no. 9-10 Kolong Tg Balai Karimun
KARIMUN
GraPARI TANJUNG Jl. Basuki Rachmat No. 9 Tanjung Pinang
PINANG
GraPARI TANJUNG UBAN Jl. Permaisuri No 2 Tanjung Uban (depan wisma pesona) Kab. Bintan-29152
GraPARI TELUK KUANTAN Jl. Merdeka no. 18c rt/rw 01/01 kel.pasar taluk,kec. Kuantan tengah,kab.kuantan singingi.
GraPARI TEMBILAHAN Jl M Boya RT 004 RW 001 Tembilahan
GraPARI BAGAN SIAPIAPI JL. Pahlawan no. 74 Bagansiapiapi Rokan Hilir Telp/fax 0767 23443
GraPARI RENGAT Jl. Narasinga No. 04 Kambesko (Depan Kantor Pos), Rengat , Inhu-Riau-29300 Tlp. 0769-
323380
GraPARI TANJUNG BATU Jl. Jend. Sudirman No. 216 RT 02/03 , Tanjung Batu Kota, Tanjung Batu Kundur 29662,
Kepri-Indonesia
SOUTH SUMATERA GraPARI ALANG ALANG Jl. Raya Palembang-Betung KM 15 No. 10, Kel. Sukajadi, Kec. Talang Kelapa Banyuasin
LEBAR 30716 Alang-alang Lebar
GraPARI BANDAR JAYA Jl. Proklamator raya no. 71 c Bandar jaya terbanggi besar lampung tengah 34162
GraPARI BATU RAJA Jl. Ahmad Yani No. 84, kemalaraja Atas-Pasar Baru, Baturaja
GraPARI BELITANG Jl. Jendral Sudirman Komp. Ruko Belitang Mas Gumawang BK. 10 OKU Timur Sumsel
32382
GraPARI BELITUNG Jl Jend Sudirman No 28 D-E Pangkal Lalang, Tanjung Pandan
GraPARI BENGKULU Jl. Kapten Tendean No.86 Km.6,5 Bengkulu
GraPARI BETUNG Jl. Palembang-Betung No.76 RT.003/001 LK.I Kel.Betung Kec.Betung Banyuasin 30758
GraPARI CURUP Jl. M.Hasan no.61 (samping pasar bang mego) Kel.Pasar Tengah. Curup-Bengkulu
156
REGION NAME ADDRESS
GraPARI INDRALAYA Jl. Lintas Timur Palembang-Kayuagung Km. 36 Komplek Ruko TPI Blok B1, Indralaya Ogan
Ilir Sumsel
GraPARI JAMBI Jl.HM Yusuf Singadekane No.09 Telanaipura, Jambi.
GraPARI KALIANDA Jl. Kusuma Bangsa no.88B Kalianda Lampung Selatan 35513
GraPARI KAYU AGUNG Jl. Letnan Muchtar Saleh Blok A No. 2 Ogan Komering Ilir, Sumsel
GraPARI KEDATON Jl. Teuku Umar no.43c Kedaton Bandar Lampung 35147
GraPARI KOTABUMI Jl. Jend. Sudirman No.414, Kotabumi, Kel. Tg Aman, Kec. Kotabumi Selatan, Kab. Lampung
Utara
GraPARI KUALA TUNGKAL Jl. Ki Hajar Dewantara no. 30B Kuala Tungkal
GraPARI LAHAT Jl. Kolonel Burlian No.182 Talang Kapuk Kelurahan Pasar Lama Lahat Sumsel 31413
GraPARI LAMPUNG Jl. Pangeran Antasari. Komp. Villa Citra Blok RE I-III Lantai 2
GraPARI LUBUK LINGGAU Jl. Yos Sudarso No. 13 A, RT. 04, Kelurahan Taba Jemekeh, Kecamatan Lubuk Linggau
Timur
GraPARI MANNA Jl. Letnan Tukiran No. 46 RT/RW : 002/000 Kel. Pasar Baru, Kec. Kota Manna Bengkulu
Selatan 38513
GraPARI MDP PALEMBANG Gedung MDP Lt.2, Jl. Jend. Sudirman KM 4(simpang POLDA ), Palembang 30128
(MALL.)
GraPARI MERANGIN Jl. Jend. Sudirman Lintas Sumatera KM 3 Kec. Nalotantan Kel. Sungai Ulak, Merangin-
Jambi 37300
GraPARI METRO LAMPUNG Jl. Jendral Sudirman No. 282 Metro Lampung
GraPARI MUARA BUNGO Jl. Jendral Sudirman No 76 Kelurahan Pasir Putih, Muara Bungo
GraPARI MUARA ENIM Jl. Jendral Sudirman Talang Jawa Atas Kel.Pasar III Kab.Muara Enim 31315 (Samping Bank
BRI)
GraPARI NATAR Jl. Raya Natar No 78E, Desa Merak Batin, Kec. Natar, Kota Lampung Selatan, Provinsi
Lampung, Kode Pos 35362
GraPARI PALEMBANG Jl.POM IX, Palembang icon Rt.30,RW.09 Lorok Pakjo Ilir Barat I, Palembang 30137
ICON (MALL.)
GraPARI PALEMBANG Jl. MP.Mangkunegara No.2 RT.40 RW.017 Perumnas Sako Kenten, Kel.8 Ilir Kec.Ilir Timur II
KENTEN Palembang 30163
GraPARI PALEMBANG Komp. Ruko Palembang Square Blok R 95 Jl. POM IX Palembang
SQUARE (MALL.)
GraPARI PRABUMULIH Jl. Jend. Sudirman No.2 (samping Jati Jepara) Kel.Muara Dua Kec.Prabumulih Timur
GraPARI PRINGSEWU Jl. Ahmad Yani No 188AB Pringsewu 35373
GraPARI RADEN INTAN Jl. Raden Intan no.57A Kel.Enggal Kec.Enggal Bandar Lampung
GraPARI RIMBO BUJANG Jl. Pahlawan Unit 2 (depan Polsek) Kel.Wirotho Agung Kec.Rimbo Bujang Kab.Tebo. Jambi
37553
GraPARI SAROLANGUN Jl. Lintas Sumatera KM.1, Kel. Augading, Simpang Raya RT.08 No. 2, Kab. Sarolangun,
Jambi
157
ANNUAL REPORT 2019

REGION NAME ADDRESS
GraPARI SEBRANG ULU Jl. Ahmad Yani No.30 RT.20 RW.01 Kel.13 Ulu Kec.Seberang Ulu II. Palembang 30263
GraPARI SEKAYU Jl. Kol Wahid Udin No.559D Ruko Sejahtera Kec.Sekayu Kab.Musi Banyuasin 30711
GraPARI SRIBAWONO Jl. Jend Sudirman no.16A Kel.Srimenanti Kec.Bandar Sribawono Lampung Timur 34199
GraPARI SUNGAI LIAT Jl. Jend. Sudirman, Ruko Permata Indah Blok C No.1, kel. Sungai Liat, kec. Sungai Liat,
Kab. Bangka 33211
GraPARI SUNGAI PENUH Jl. Jendral Sudirman No.88A Amar Sakti Kel.Pondok Tinggi Kota Sungai Penuh 37114
GraPARI TELKOM GROUP Jl. Jalan Rustam Effendi no 3. Pangkal Pinang, Bangka
PANGKAL PINANG
GraPARI TELKOM GROUP 20 Ilir D. III, Ilir Timur I, Palembang City, South Sumatra
SUDIRMAN PALEMBANG
GraPARI TELUK BETUNG Jl. Laksamana Malahayati No.103 Kel.Kangkung Kec.Teluk Betung Selatan Bandar
Lampung 35224
GraPARI TULANG BAWANG Jl. Lintas Timur Unit 2 Kp. DWT Jaya Kec.Banjar Agung Kab.Tulang Bawang Prov.Lampung
34595
GraPARI WTC JAMBI WTC Batanghari Jambi, Jl. Sultan Thaha No.17, Ps. Jambi, Kota Jambi, Jambi 36123
(MALL.)
WESTERN GraPARI BALARAJA Jl. Raya Serang KM.24 No 88 Balaraja (depan PT. Darma Polimental) 100 M dari Pintu Tol
JABOTABEK
Balaraja Barat (021) 29015521
GraPARI BINTARO Mall Bintaro Jaya Xchange,CBD Bintaro Jaya Sektor VII Lantai G No.121 Tangerang Selatan
EXCHANGE (MALL.) 15227
GraPARI CIKUPA Ruko Belgie Blok B. 05B, No. 1, Citra Raya Square II Perumahan Citra Raya Cikupa, Jl. Raya
Serang KM 14.7 Tangerang
GraPARI CILEGON Graha Sucofindo Lt.1, Jl. Jendral A. Yani No.106 Cilegon 42426
GraPARI CIPUTAT Jl. Dewi Sartika No. 71 D, Ciputat - Tangerang Selatan
GraPARI LABUAN Jl. Perintis Kemerdekaan No.24 C-D Desa Teluk Kec.Labuan Kab.Pandeglang 42264
GraPARI PANDEGLANG Jl.Lapangan Sukarela No.2E. Kadu Pandak Pandeglang 42213
GraPARI RANGKASBITUNG Ruko Rabinza Jl.Rt. Hardiwinangun Blok A.No.15 Kel.MC Timur Kec.Rangkasbitung
GraPARI SERANG (MALL.) Mall of Serang (MOS) lt. 1 Jl. Lingkar Kemang, Kotabaru Panancangan, Cipocok Jaya
Serang 42112 - Banten
GraPARI SUMMARECON Mall Summarecon Serpong 2 lt. Unit 2 F-239 Tangerang Banten
SERPONG (MALL.)
GraPARI SUPERMALL Supermall Karawaci e-Center, Lt. LG Blok A5/4-A5/7 Jl. Boulevard Diponegoro, Tangerang
KARAWACI (MALL.)
158
REGION NAME ADDRESS
GraPARI TANGERANG CITY Mall Tangerang City Lt.LG Blok C.61 Jl. Jend Sudirman Tangerang Selatan
(MALL.)
GraPARI TELKOM GROUP Graha Telekomunikasi Lt.Dasar Jl Raya Serpong Sektor IV BSD Tangerang 15322
BSD
GraPARI TERMINAL 3 Bandara Soekarno-Hatta Terminal 3, Gate Kedatangan 5 Lt. GF 19120 Jl. Pajang,
BANDARA SOETA Kecamatan Tangerang Kota - Tangerang
CENTRAL JAKARTA GraPARI AMBASSADOR Mall Ambassador Lt. 3 No.1 , Jl. Prof.Dr. Satrio, Jakarta Selatan
(MALL.)
GraPARI BASSURA CITY Lantai 1, Jl Basuki Rahmat No.1A Rt.008 Rw.010 Jatinegara, Cipinang Besar Jakarta Timur,
(MALL.) DKI Jakarta
GraPARI CEMPAKA MAS Mall ITC Cempaka Mas Lt. LG Unit 220B, Jl. Letjen Soeprapto, Sumur Batu, Kemayoran,
(MALL.) Jakarta Pusat
GraPARI CENGKARENG Ruko Mutiara Palem Blok A 2 No.11 Cengkareng
GraPARI CENTRAL PARK Mall Central Park Lt. 3 Lot 116-118, Jl. Letjen S. Parman, Jakarta Barat, Jakarta 11480
(MALL.)
GraPARI CIJANTUNG Mall Cijantung Lantai 1 No.1-4, Cijantung, Jakarta Timur
(MALL.)
GraPARI EMPORIUM PLUIT Emporium Pluit Mall, Jl. Pluit Selatan Raya Lt. 2, Jakarta Utara
(MALL.)
GraPARI GANDARIA CITY Gandaria City Mall, Jl. KH.Syafii'I Hazami No.8, Jakarta Selatan
(MALL.)
GraPARI KEBON JERUK Jl. Kebun Jeruk No. 24
GraPARI KELAPA GADING Mall Kelapa Gading 3, Lt. 2 Jl. Boulevard Kelapa Gading blok M RT 13/ RW 18, Kelapa
3 (MALL.) Gading Timur, JKT 14240
GraPARI KOTA Jl. Casablanca Raya Kav.88, Lt. 2, Jakarta Selatan
KASABLANKA (MALL.)
GraPARI METRO CIPULIR Mall Metro Cipulir, Lantai LG Blok A no. 1 Jl. Ciledug Raya No. 1 Jakarta Selatan
(MALL.)
GraPARI PGC (MALL.) PGC Lt. 3A Jl. Mayjen Sutoyo No. 76 Cililitan Kramat Jati Jaktim
GraPARI PLAZA SEMANGGI Plaza Semanggi Lt.1 Kav 046-047, Jl. Jend. Sudirman Kav.50 Semanggi Jakarta Selatan
(MALL.) 12930
GraPARI PONDOK BAMBU Jl. Pahlawan Revolusi no.41 Pondok Bambu Jaktim
GraPARI ROXY MAS Komp. Ruko ITC Roxy Mas Blok D1 No.1-7,Jl. KH. Hasyim Ashari, Jakarta Pusat
GraPARI SAWAH BESAR Jl. Sukarjo Wiryopranoto No. 3 & 3A, Sawah Besar,Jakarta Barat
GraPARI TELKOM GROUP Jl. Jendral Gatot Subroto Kav. 52 Jakarta Selatan 12710
THE TELKOM HUB
GraPARI WISMA ALIA Gedung Wisma Alia, Jl. M. Ridwan Rais 10-18, Jakarta Pusat
159
ANNUAL REPORT 2019

REGION NAME ADDRESS
GraPARI PONDOK INDAH Street Gallery Lantai 2 No.205, Pondok Indah Mall 3, Jalan Metro Pondok Indah Blok IIIB,
(MALL.) Kebayoran Lama, Jakarta Selatan 12310
PLASA TELKOM YOS Jl.Yos Sudarsono Kav. 23 - 24
SUDARSO
EASTERN GraPARI BEKASI CYBER Gedung Bekasi Cyber Park, Jl KH Noer Ali No. 177, Bekasi Selatan 17144
JABODETABEK
PARK (MALL.)
GraPARI BEKASI TIMUR Ruko Bekasi Town Square Blok I-2 Jl. Chairil Anwar, Bekasi Timur 17113
GraPARI BOGOR Jl. Raya Pajajaran No. 37 Bogor 16143
GraPARI CIBINONG Komplek.Ruko Permata Cibinong No.3A JL.Mayor Oking No.60 Cibinong - Bogor
GraPARI CIBUBUR (MALL.) Jl. Raya Alternatif Cibubur - Cileungsi Km 4 Cibubur Jawa Barat
GraPARI CICURUG Ruko Cicurug City Jl. Siliwangi No.48 Blok B15 Cicurug Sukabumi 43359
GraPARI CIKAMPEK Jl. Ir. Haji Juanda No.123, Sarimulya, Kotabaru, Kabupaten Karawang, Jawa Barat 41374
GraPARI CINERE (MALL.) Mall Cinere Lt.2 No.9 Cinere, Jaksel
GraPARI DRAMAGA Jl.Raya Leuwiliang Rt.02/Rw.05 Desa Cihideung Ilir,Kecamatan Ciampea,Kabupaten Bogor
(sebelah DR.Chicken Cibanteng)
GraPARI ITC DEPOK Mall ITC Depok Jl. Margonda Raya Depok 16423 Lantai dasar Blok A No 5Jl. Margonda
(MALL.) Raya No 56 Lt G Blok 5A ( letak persisnya di sebelah kanan Lobi Utama ITC Depok)
GraPARI JAMPANG KULON Jl. Raya cinageun No.89 Kp. cinageun Rt 01 Rw 01 Desa. Ciparay Kec. Jampangkulon Kab.
SukabumiÂ (samping mexico fashion store)
GraPARI KARAWANG Mall Techno Mart Blok A53 & A51, Jl. Arteri Galuh Mas, Puseur Jaya - Teluk Jambe Timur,
(MALL.) Kabupaten Karawang - Jawa Barat
GraPARI MARGO CITY Jl. Margonda Raya No.358 Lantai 1 Blok L 131 Kota Depok Jawa Barat 16423
(MALL.)
GraPARI PELABUHAN RATU GraPARI Plasa Telkom Jl. Siliwangi No. 11 Palabuhan Ratu Kode Pos : 43364
GraPARI PURWAKARTA Jl terusan Ibrahim Singadilaga, Ruko Pembaharuan No 12, Kec. Nagrikaler, Kab Purwakarta
(41115)
GraPARI SUKABUMI Jl. RE Martadinata No. 71 Cikole Sukabumi
GraPARI CIKARANG Komplek Ruko 21, Jalan Raya Cibarusah No.21H Kel Sukaresmi, Kec Cikarang Selatan, Kab
Bekasi (17530)
west java GraPARI BANJAR Jl. Let.Jend Suwarto No. 03 Rt 01 Rw 01 Kel Hegarsari Kec.Pataruman Kota Banjar 46311
GraPARI BANTARKALONG Jl. Raya sindangreret Kp. Sindangreret, RT/RW 001/001 Kecamatan Karangnunggal Kab
Tasikmalaya 46186
GraPARI BEC (MALL.) Bandung Electronic Centre LG. Utama, Jl. Purnawarman No.13-15Bandung
GraPARI BTC (MALL.) BTC MALL Jl. Dr. Djundjunan 143-149, Lantai GF Blok A1 No 2-3
160
REGION NAME ADDRESS
GraPARI CIANJUR Jl.Abdullah Bin Nuh No.64 - 66 Cianjur
GraPARI CIMAHI Plaza Sangkuriang Jl Sangkuriang No 19-23, Cimahi
GraPARI CIREBON SUPER Mall Cirebon Superblok (CSB) Lt.2 Jl. Dokter Cipto Mangunkusumo No.26 Cirebon, Jawa
BLOK (MALL.) Barat
GraPARI DAGO Jl. Ir. H. Juanda no. 252 Bandung
GraPARI FESTIVAL Festival Citylink lt. 1 unit 51 Jl. Peta No. 241 Bandung 40232
CITYLINK (MALL.)
GraPARI GARUT Jl. Pramuka Ruko IBC D-19 Depan Ramayana Kel. Pakuwon Kec. Garut kota Kab. Garut
GraPARI INDRAMAYU Jalan D.I Panjaitan Rt/Rw 03/03 no.54 - Indramayu 45212
GraPARI JATIBARANG JL. Mayor Dasuki No. 58/82 Jatibarang Kab.Indramayu 45273
GraPARI KABUPATEN Jl. Merdeka Utara No.192 Ciledug Tengah Kab.Cirebon 45188
CIREBON
GraPARI KOTA CIREBON Jl. Tuparev No. 57 Cirebon
GraPARI KUNINGAN Jl. Siliwangi No. 196 Cigembang purwawinangun Kuningan 45512
GraPARI LEMBANG JL. Raya Lembang No. 241 Lembang
GraPARI MAJALAYA Ruko Permata Majalaya Blok B No.2 Jl.Tengah 3 Majalaya 60882
GraPARI MAJALENGKA Jl. KH. Abdul Halim No 158, Majalengka 45418
GraPARI MIKO (MALL.) MIKO MALL Jl. KOPO No. 599 Lt. 1 BLOK B1 20-30 Kel. Cirangrang Kec. Babakan Ciparay
Bandung 40255
GraPARI PADALARANG Jalan Rancabali No. 78a Padalarang Bandung Barat 40553
GraPARI PANGANDARAN Jl Merdeka KM 0,5 rt/rw 03/03 pananjung. Kec. Pangandaran-Ciamis 46395
GraPARI PEMANUKAN Jl. Ion Martasasmita No. 12F, Pamanukan-Subang 41254
GraPARI RANCAEKEK Jl. Raya Rancaekek No. 151 Sumedang
GraPARI SINGAPARNA Jl. Raya Timur No. 212 Singaparna Kab. Tasikmalaya
GraPARI SOREANG Jalan Al-Fathu Ruko Bale Sakanca Blok A.03 Desa Pamekaran Kec Soreang 40912 Kab
Bandung
GraPARI SUBANG Jl.Kapt.Hanafiah ruko c-8 kel.karanganyar kec Subang kab.subang 41211
GraPARI SUMBER Jl P.Cakrabuana - Kemantren Ruko Grand Duta 14A Sumber 45611 - Cirebon
GraPARI SUMEDANG Jl. Mayor Abdurrahman no 154 Komplek Pujasera Sawopolo Sumedang
GraPARI SUNDA Jl. Sunda No.16, Bandung 40112
GraPARI TASIKMALAYA Jl. Panglayungan II No. 3 - 5 Cipedes, Tasikmalaya
GraPARI TELKOM GROUP Jl. Lembong no 11 Bandung
LEMBONG
GraPARI TRANS STUDIO Trans Studio Mall Lantai 3 Jalan Gatot Subroto No.289 Cibangkong, Bandung, Jawa Barat
(MALL.) 40273
GraPARI CIAMIS Jl. KH. Ahmad Dahlan No. 13B Ciamis
GraPARI MTC Jl. Soekarno-Hatta no 590, Ruko MTC D-18 bandung 40286
161
ANNUAL REPORT 2019

REGION NAME ADDRESS
CENTRAL JAVA GraPARI BANJARNEGARA Ruko Atrium Blok B-5, JL HOS Cokroaminoto Banjarnegara No.39 53412 Jawa Tengah
GraPARI BANYUMANIK Jl. Jati Raya Blok C-17 Banyumanik , Kabupaten Semarang, Jawa Tengah
GraPARI BATANG Jl. Raya Limpung (Jl. Jend Sudirman) Ruko no 6 Limpung (selatan SD N 1 Limpung),
Batang
GraPARI BOYOLALI Jl. Pandanaran No. 23, Boyolali.
GraPARI CEPU Jl. Ronggolawe No. 67 Cepu-Blora
GraPARI CILACAP Jl. S. Parman No 30 Cilacap
GraPARI CILACAP KROYA Plaza Telkom Jl A Yani no 70 Kroya Cilacap 53282
GraPARI Mall Ciputra FL. UG, No. 62, Jl. Simpang Lima No 1, Semarang
CIPUTRA SEMARANG
(MALL.)
GraPARI DEMAK Ruko C Jl Sultan Fatah Demak
GraPARI GEDONG KUNING Jl. Gedong Kuning No. 94B, Rejowinangun,Kota Gede,Yogyakarta-55171.
GraPARI HARTONO SOLO : Hartono Mall GF-C09 Jl Ir Soekarno Madegondo Solo Baru Sukoharjo
(MALL.)
GraPARI HARTONO Hartono Mall Lt. 1/B-11, Jl. Raya Ring Road Utara, Kel. Condong Catur, Kec. Depok, Kab.
YOGYAKARTA (MALL.) Sleman, DIY - 55283.
GraPARI JEPARA Jl. Pemuda No. 64 Jepara, Jawa Tengah
GraPARI JOGJA CITY Jogja City Mall Lt.1,?ï¿½Jl Magelang Km.6 No.18 Sinduadi, Sleman, DIY
(MALL.)
GraPARI KARANGANYAR Jl. Lawu barat, pandes papahan. Karanganyar
GraPARI KEBUMEN Jl. H.M Sarbini No.15A Kebumen 54311
GraPARI KENDAL Jl. Soekarno Hatta No.70 B Weleri - Kendal 51355
GraPARI KLATEN Jl. Veteran No. 22 Klaten
GraPARI KUDUS Jl. Jenderal Sudirman No.69, Kudus
GraPARI KULONPROGO Jl. Sutidjab 74, Kel. Wonosari Lor, Kec. Wates, Kulon Progo.
GraPARI MAGELANG Jl. Jend. Sudirman No 375 Magelang
GraPARI PATI Jl. Pemuda No 252 Pati, Jawa Tengah
GraPARI PEKALONGAN Jl. Merdeka No.3 D Pekalongan
GraPARI PEMALANG Jl. Jend. Sudirman, Ruko Swalayan Pemalang Permai Blok F, Pemalang
GraPARI PURBALINGGA Jl. MT Haryono No. 18 Purbalingga Jawa Tengah
GraPARI PURWODADI Ruko Grand City No2B,Jl. R. Suprapto No 60,Purwodadi
GraPARI PURWOKERTO Komp Ruko Permata Hijau, Jl DR Angka, Purwokerto
GraPARI PURWOREJO Jl. KHA Dahlan No. 141
GraPARI REMBANG Jl. Diponegoro No.28 Rembang
GraPARI SALATIGA Jl.Diponegoro, Ruko Wijaya Square Blok A No 5 , Salatiga
GraPARI SEMARANG Jl. Pahlawan No 10, Semarang
PAHLAWAN
GraPARI SOLO Jl. Slamet Riyadi No 310, Solo
GraPARI SRAGEN Jl. Raya Sukowati No.28E (Ruko depan samsat sragen) , Sragen, Jawa Tengah
162
REGION NAME ADDRESS
GraPARI TEGAL Jl. Gajah Mada No 77, Tegal
GraPARI TEMANGGUNG Jl. Jend. Sudirman No. 95, Ruko 1,Jampiroso, Temanggung.
GraPARI UNGARAN Jl. Diponegoro No 158 Ungaran
GraPARI WONOGIRI JL Pemuda II No.1 Wonogiri (efektif 1 November 2015)
GraPARI WONOSARI Jl KH Agus Salim No 6 Kepek Wonosari
GraPARI WONOSOBO Jl. RSU Setjonegoro No. 10 B, Wonosobo
GraPARI YOGYAKARTA Jl. Jend Sudirman No 60, Yogyakarta
LOOP STATION Jl Trikora No.2 Yogyakarta 55122
YOGYAKARTA
EAST JAVA GraPARI ATOM (MALL.) JL. Bunguran45 Lt 1 Blok A-85 Surabaya
GraPARI BANGKALAN Jl. Trunojoyo 39C, Bangkalan
GraPARI BANYUWANGI Jl. DR. Sutomo No.63 Banyuwangi
GraPARI BLITAR Ruko Melati 1E. Jln. Melati No. 1 Blitar
GraPARI BOJONEGORO Jl. Dr Wahidin No. 9B Bojonegoro
GraPARI BONDOWOSO Jl. Diponegoro No 24B Bondowoso
GraPARI BUKIT DARMO Jl. Bukit Darmo Boulevard No 6 C-D, Surabaya
GraPARI CARUBAN Jl. Panglima Sudirman No.16 Caruban, Madiun 63153
GraPARI CIPUTRA WORLD Ciputra World Surabaya LG -55 Jl. Mayjend Sungkono 89 Surabaya
(MALL.)
GraPARI CYBER (MALL.) JL. Raya Langsep no. 2 Malang
GraPARI GALAXY Jalan Dharmahusada Indah Timur No.35 - 37 Galaxy Mall 1 lt.2 unit 228 Surabaya
SURABAYA (MALL.)
GraPARI GENTENG Jl. Hassanuddin No.11, Genteng Wetan Banyuwangi
GraPARI GRESIK Jl. Usman Sadar No 81, Gresik
GraPARI JEMBER Jl Kartini No 4-6 Jember
GraPARI JOMBANG Jl. KH Wachid Hasyim No. 136E Jombang
GraPARI KEDIRI PT. Telkom Kediri , Jl. Hayam Wuruk 45-47 Kediri
GraPARI KEPANJEN Jl. Panji 154 Kepanjen 65163
GraPARI LAMONGAN Jalan Veteran No. 12 (depan SMAN 2 Lamongan)
GraPARI LAWANG Jl. Raya Cipto 57 Bedali Lawang Malang
GraPARI LUMAJANG Jl. Raya PB Sudirman 73 Lumajang Jawa Timur
GraPARI MADIUN Gedung Telkom , Jl. Pahlawan No 59, Madiun
GraPARI MAGETAN Jl. Monginsidi No. 30 Magetan
GraPARI MALANG Jl. S.Parman No 47 Malang
GraPARI MOJOKERTO Jl. Gajah Mada 98A Mojokerto
GraPARI MUNCAR Jl. Brawijaya no. 27 Muncar Banyuwangi
GraPARI NGANJUK Ruko Mustika Square, Jl. Merdeka block 2A Nganjuk
163
ANNUAL REPORT 2019

REGION NAME ADDRESS
GraPARI NGAWI Jl. A Yani No 97, Ngawi
GraPARI PACITAN Jl. P. Sudirman 180 Pacitan 63511
GraPARI PAMEKASAN Gedung Telkom, Jl. Trunojoyo No. 67 Pamekasan
GraPARI PANDAAN Plaza Telkom Jl A. Yani No. 56A Kasri - Pandaan
GraPARI PARE Jl. A. Yani no 6 Pare Kediri
GraPARI PASURUAN Jl. Panglima Sudirman No. 122, Pasuruan
GraPARI PERAK Jl. Perak Timur 40 B Surabaya
GraPARI PONDOK JATI Jl. Raya Pondok Jati Blok BE no. 12A Sidoarjo
GraPARI PROBOLINGGO Jl. Suroyo No 16, Probolinggo
GraPARI RUNGKUT Ruko MERR Square City 2B Pandugo
GraPARI SAMPANG Jl. J.A. Suprapto No. 50, Sampang
GraPARI SIDOARJO Komp. Jenggolo Plaza Blok B-1, Jl. Kh. Mukmin A-11 Sda
GraPARI SITUBONDO Jl. Kenanga no 94 Situbondo
GraPARI SUMENEP Jl. KH Wachid Hasyim No. C-2 Sumenep 69417
GraPARI SURABAYA Jl. Pemuda No. 181, Surabaya
PEMUDA
GraPARI TAMAN Jl. Raya Taman no. 218 E Sidoarjo
GraPARI TELKOM GROUP Jl. Raya Dinoyo No.48, Keputran, Tegalsari, Kota SBY, Jawa Timur 60265
DINOYO
GraPARI TRENGGALEK Jl. Sukarno Hatta Ruko Hayam Wuruk, Trenggalek
GraPARI TTC HR Jl. HR Muhammad No 46, Surabaya
MUHAMMAD
GraPARI TUBAN Jl. Brawijaya No. 26 Tuban
GraPARI TULUNGAGUNG JL. Panglima Sudirman 45 Ruko Kanjengan Tulungagung
GraPARI WTC SURABAYA Gedung WTC lt.1 No. 164 - 171 . Jl. Pemuda 27-31. Surabaya
(MALL.)
GraPARI PLAZA MARINA Mall Plaza Marina Lt.1 Block B12-B21, Jl Raya Margorejo Indah 97-99 Surabaya
SURABAYA (MALL.)
GraPARI PONOROGO Jl. Diponegoro No 42 Ponorogo
LOOP STATION SURABAYA Jl. Raya Darmo No. 110 Surabaya
Dinoyo Jl. Raya Dinoyo No.48, Keputran, Tegalsari, Jawa Timur 60265
BALI NUSA GraPARI ATAMBUA Jl. Adam Malik No. 5, Kelurahan Beirafu, Kec. Atambua Barat, Kabupaten Belu 85711
TENGGARA
GraPARI BIMA Jl.Soekarno Hatta kelurahan Pane (depan Gedung Koni lapangan manggemaci) Kota Bima
GraPARI DENPASAR JL. Teuku Umar No 6, Denpasar
GraPARI GATSU Jl. Gatot Subroto Timur no 36 C, Denpasar 80237
GraPARI GUNUNG AGUNG Jl. Gunung Agung 125B, Denpasar (80118)
GraPARI KARANGASEM Jl . Jendral Sudirman No.98 C Amlapura, karangasem, 80813
GraPARI KEFAMENANU Jl. Basuki Rahmat Kel. Benpasi, Kec. Kota Kefamenanu
GraPARI KUPANG Jl. WJ. Lalamentik No 88, Oebufu, Kupang
164
REGION NAME ADDRESS
GraPARI KUTA (MALL.) Jl. By Pass I Gusti Ngurah Rai, Simpang Dewa Ruci Kuta – Bali (Simpang Siur), Bali
GraPARI LOMBOK Jalan Sriwijaya No. 333, Mataram, NTB
EPICENTRUM (MALL.)
GraPARI LOMBOK UTARA Jl. Raya Tanjung komplek Pertokoan (Depan Lap Umum Super Semar) Tanjung-Lombok
Utara, 83352
GraPARI MALUK Jl. Raya Maluk no. 141 Maluk-Sumbawa Barat 84357
NEWMONT
GraPARI MATARAM Jl.Pejanggik No 47F, Mataram, Lombok
GraPARI MAUMERE Jl Ahmad Yani Kelurahan Nangameting Kecamatan Alok Timur Kabupaten Sikka 86111
GraPARI MITRA CELLULAR Jl. Jenderal Sudirman, No.60, Kuanino, Kec. Kota Raja, Kota Kupang, Nusa Tenggara
WORLD (MALL.) Timur. Kode Pos 85119
GraPARI NEGARA Jl. Ngurah Rai 86-Negara 82217
GraPARI NUSA DUA Jl. Bypass Ngurah Rai No. 122, Mumbul, Nusa Dua 80363
GraPARI RENON Jl. Raya Puputan Renon No. 33, Renon, Denpasar
GraPARI RUTENG Jl. Kartini No. 2, Desa Lawir, Kec. Langke Rembong, Kab. Manggarai 86516
GraPARI SELONG Jl. Pejanggik No.53 Pancor (Komplek Pertokoan Yanmar baru) Kelurahan Majidi,
Kecamatan Selong, Lombok Timur 83611
GraPARI SINGARAJA Jl. A. Yani No. 72 Singaraja 81116
GraPARI SOE Ruko Baru Soe JL.Hayam Wuruk No.16A Kelurahan Taubneno, Kota Soe Kabupaten TTS-
NTT 85511
GraPARI SUMBAWA BESAR Jl. Mangga No.09 Kel.Umasima Sumbawa Besar, NTB
GraPARI TABANAN Jl. Ir. Soekarno No. 99D (Bypass Kediri), Kec. Kediri, Tabanan 52151
GraPARI TALIWANG Jl. Jendral Sudirman No 30 Taliwang, Sumbawa Barat 84355
GraPARI WAINGAPU Kompleks Pertokoan Permata Sari Jl. Ahmad Yani No.4, Blok A2, Mentawai, Waingapu
87111
GraPARI GIANYAR Jl. By Pass Darmagiri Desa Buruan Kecamatan Blahbatuh Kabupaten Gianyar
(Dewatacom)
KALIMANTAN GraPARI AMUNTAI Jl.A.Yani Km 01 Amuntai Kota Depan Taman Putri Junjung Buih Kec. Amuntai Tengah Kel.
Antasari ,Amuntai 71414
GraPARI BANJARBARU Jl A Yani km 35.5 Kel Mentaos Banjarbaru Utara 70711 Kec. Banjarbaru Utara Kel. Mentaos
,Banjarbaru 70711
GraPARI BANJARMASIN Jl. Ahmad Yani Km 5,7 Banjarmasin
GraPARI BARABAI Jl. Ir. P. H.M.Noor No.57 Depan Gedung Murakata Barabai Hulu Sungai Tengah Kec.
Barabai Kel. Barabai Kota ,Barabai 71311
GraPARI BATULICIN Jl Raya Batulicin Rt04 Batulicin Tanah Bumbu Kec. Batulicin Kel. Simpang Empay ,Batulicin
70121
GraPARI BONTANG Jl. Brigjend Katamso No.10 Bontang Plaza, Bontang
GraPARI BUNTOK Jl. Pangluma Batur No. 25 Kec. Dusun Selatan Kel. Hilir Sper ,Buntok 73711
165
ANNUAL REPORT 2019

REGION NAME ADDRESS
GraPARI HANDIL Jl. M. Hatta Handil 3 Kec. Muara Jawa Kel. Muara Jawa Ulu ,Kutai Kartanegara 75261
GraPARI HR ARAHMAN Jl H Rais Arahman No 168 (sebelah bank syariah mandiri) sungai jawi Kec. pontianak kota
PONTIANAK Kel. sungai jawi ,pontianak 78118
GraPARI KANDANGAN Jl. Panglima batur simp.4 bri no 36 Kec. kandangan Kel. kandangan kota ,kandangan
71211
GraPARI KASONGAN jl.Tjilik riwut Km.01 kasongan sampit (sebelah kantor Adira Finance) Kec. Katingan Hilir Kel.
Kasongan Lama ,Kasongan 74313
GraPARI KETAPANG Jl. Sisingamangaraja no.22 Kec. delta pawan Kel. sampit ,ketapang 78851
GraPARI KOTA BANGUN Jl.Sri Bangun Rt.19 No.31 depan gedung serbaguna Kec. Kota bangun Kel. Kota Bangun
Ulu ,Kutai Kartanegara 75561
GraPARI KOTABARU Jl. Veteran No. 01 (Seberang Hotel Kartika) Kec. Pulau Laut Utara Kel. Dirgahayu ,Kotabaru
72116
GraPARI KUALA KAPUAS Jl. Tambun Bungai No. 94 RT.07 Kec. Selat Kel. Selat Dalam ,Kuala Kapuas 73516
GraPARI LOAJANAN Jl. Cipto Mangunkusumo Rt.12 No:09 Kec. Loajanan Kel. Harapan Baru ,Samarinda
Seberang 75131
GraPARI MALINAU Jl Raja Pandita Rt 10 Tanjung Belimbing Kec. Malinau Kota Kel. Malinau Hulu ,Malinau
77554
GraPARI MELAK Jl KH Dewantara No. 55Ab RT 26 Kec. Kel. ,
GraPARI MT HARYONO Jl..soekarno hatta km.5 kel.grha Kec. balikpapapn utara Kel. graha ,balikpapan 76136
BALIKPAPAN
GraPARI NGABANG Jl. Pemuda Dusun Tungkul No. 08 Ngabang ( Sebelah toko roti kaisar ) Kec. Ngabang Kel.
Hilir Kantor ,Landak 79357
GraPARI NUNUKAN Jl. Tien Soeharto Rt.14 No.13 Kec. Nunukan Kel. Kel. Nunukan Timur ,Nunukan 77482
GraPARI PALANGKARAYA Jl. Ahmad Yani No. 45 Pahandut, Palangkaraya
GraPARI PANGKALAN BUN Jl. Iskandar No.99b Kec. Arut Selatan Kel. Madurejo ,Pangkalan Bun 74112
GraPARI PELAIHARI Komp. Safira Land No. B2 Jl. Mangga Besar, Sarang Halang Kec. Pelaihari Kel. Sarang
Halang ,Pelaihari 70813
GraPARI PENAJAM Jl. Propinsi km.18 ruko pasar petung Kec. penajam Kel. petung ,balikpapan 76143
GraPARI PONTIANAK Jl. Gusti Sulung Lelanang No.5A, Pontianak
GraPARI PULAU IRIAN Jl. Pulau Irian no. 67 samping Mall SCP Samarinda Kec. Samarinda Ilir Kel. Pelabuhan
SAMARINDA ,Samarinda 75111
GraPARI PUTUSIBAU Jl Komyos Sudarso No 28 - Putussibau Kec. putussibau selatan Kel. putussibau kota
,putussibau 78711
GraPARI RANTAU Jl. Brigjend H. Hasan Basry Kec. Tapin Utara Kel. Rantau Kiwa ,Rantau 71111
GraPARI S.PARMAN Jl. Brigjend H. Hasan Basry rt.42 no. 3 ruko Kec. banjarmasin utara Kel. sei miai
BANJARMASIN ,banjarmasin 70123
GraPARI SAMARINDA Mall Lembuswana Blok AC 16-18 Jl. S Parman Samarinda Utara
GraPARI SAMBAS Jl.Terigas ds.saing rambi no 89.b rt rw 14/03 Kec. Sambas Kel. Sunsung ,Sambas 79400
GraPARI SAMPIT Jl. Cilik Riwut KM 1.5 RT 15 Sampit - Kalimantan Tengah
166
REGION NAME ADDRESS
GraPARI SANGATTA Jl. Apt.Pranoto No 98D Kec. Sangatta Kel. Sangatta Utara ,Sangatta 75611
GraPARI SANGGAU Jl. A. Yani No. 25 Kec. Kapuas Kel. Ilir kota ,Sanggau 78516
GraPARI SEI DANAU Jln.provinsi km.167 makmur mulia satui tanah bumbu kalsel Kec. satui Kel. sungai danau
,tanah bumbu 72275
GraPARI SINGKAWANG Jl. Swadaya No.02 Kec. Singkawang Barat Kel. Pasiran ,Singkawang 79123
GraPARI SINTANG Jl.MT Haryono KM 03 Kec. Sintang Kel. Rawa Mambok ,Sintang 78614
GraPARI SUDIRMAN Jl. Jenderal Sudirman No. 1 Damai, Balikpapan
BALIKPAPAN
GraPARI TANAH GROGOT Jl. Noto Sunardi No.17 (Samping Mesjid Bina Islam) Kec. Tanah Grogot Kel. Tanah Grogot
,Balikpapan 76211
GraPARI TANJUNG Jl. Ir. PHM. Noor RT. 08 kel. Mabuun kec. Murung pudakkab. Tabalong Kec. murung pudak
Kel. mabuun ,tabalong
GraPARI TANJUNG REDEP Jl. Niaga 1 RT 1 No. 19 Tj. Redep - Berau 77311
GraPARI TANJUNG SELOR Jl. Sengkawit, No. 104B, Rt. 056 Kec. Tanjung Selor Kel. Tanjung Selor Hilir ,Bulungan
77212
GraPARI TARAKAN Jl. Mulawarman No. 12, Tarakan
GraPARI TENGGARONG Jl.Patin No.09 RT.28 Kec. Tenggarong Kel. Timbau ,Kutai Kartanegara 75511
SULAWESI GraPARI AMURANG JL. Kantor Pos Lk 2 Kec. Amurang Kel. Uwuran 1 ,Manado 95111
GraPARI BAU BAU Jl. Betoambari no. 55 Kec. Murhum Kel. Tanganapada ,Baubau 93725
GraPARI BITUNG Jl. Wolter Monginsidi KM 4, Paceda Madidir Kec. Madidir Kel. Madidir Unet ,Bitung 95372
GraPARI BONE JL. Ahmad Yani (Depan Alfamart) Kec. Tanete Riattang Barat Kel. Jeppe’e ,Watampone
92732
GraPARI BULUKUMBA Jl.Kusuma Bangsa (Depan KFC Bulukumba) Kec. CAILE Kel. UJUNG BULU ,BULUKUMBA
GraPARI DAYA MAKASSAR Jl. Perintis Kemerdekaan KM15 Blok A28 ruko kima square daya Kec. Biringkanaya Kel.
Daya ,Makassar 90241
GraPARI GORONTALO Jl. Jaksa Agung Suprapto No. 22, Limba U dua, kota selatan, Gorontalo
GraPARI GOWA jl sultan hasanuddin no 146b kab Gowa Kec. Somba opu Kel. Pandangpandang ,Gowa
92111
GraPARI KENDARI Jl. A Yani No.8 Kendari
GraPARI KOLAKA JL. Pramuka , Samping Bank BAHTERAMAS Kec. KOLAKA Kel. LAMOKATO ,KOLAKA 93516
GraPARI KOTAMOBAGU Jl. Adampe Dolot No. 19 Kec. Kotamobagu barat Kel. mogolaing ,kotamobagu 95711
GraPARI LUWUK Jl.Urip sumoharjo Kec. luwuk Kel. karaton ,luwuk 94711
GraPARI MAKASSAR Jl. AP. Pettarani No.2 Makassar
GraPARI MAKASSAR TRADE jl. Ahmad Yani No 49 MTC Lt3. Blok P6 - P9 Kec. Wajo Kel. Patunuang ,Makassar 90171
CENTER (MALL.)
GraPARI MAMUJU Jl. KS. Tubun ( Samping Kiri Indomaret) Kec. Mamuju Kel. Rimuku ,Mamuju 91511
GraPARI MANADO Jl. Pemuda No.2 Sario Manado
GraPARI MANADO TOWN Jl. Piere Tendean Boulevard Lt. Ground Floor (GF), Manado
SQUARE (MALL.)
GraPARI MAROS Jl.jend. sudiirman no 133 butta toa maros Kec. Turikale Kel. Pettuadae ,Maros 90516
167
ANNUAL REPORT 2019

REGION NAME ADDRESS
GraPARI MATOANGIN Jl. Perintis Kemerdekaan KM.8 No.57A Kec. Tamalanrea Kel. Tamalanrea Jaya ,Makassar
SQUARE 90245
GraPARI OSMAN DJAFAR Jl. Usman Djafar No. 9 Kec. Ujung Pandang Kel. Baru ,Makassar 90111
MAKASSAR
GraPARI PALOPO Jl. Andi Djemmma Ruko No. 4-5 Kota Palopo Kec. Wara Kel. Tompotika ,Palopo 91921
GraPARI PALU Jl. Towua No. 43 Palu Selatan, Palu Sulawesi Tengah
GraPARI PANAKUKKANG Jl.Adhyaksa Baru No.1 Panakkukang Square Lt.2 Kec. Panakkukang Kel. Pampang
(MALL.) ,Makassar 90231
GraPARI PARE-PARE Jl. BAU MASSEPE no. 108 kel. Cappa Galung kec. Bacukiki Barat kota Parepare
GraPARI PARIGI Jl. Trans Sulawesi Kel. Masigi Kec. Parigi Kel. Masigi ,Parigi 94471
GraPARI POLMAN Jl. H Andi Depu No. 186 Pekkabata Kec. Polewali Kel. Pekkabata ,Polman 91311
GraPARI POSO Jl. P Irian Jaya No. 8 Kelurahan Kayamanya sentral Kec. Poso Kota Kel. Kayamanya
Sentral ,Poso 94617
GraPARI RAHA Jl. S. Sukowati No. 36 Kec. Katobu Kel. Raha II ,Raha 96311
GraPARI SELAYAR Jl.Kenari ( samping hotel selayar beach )kab.kepulauan selayar Kec. benteng Kel. benteng
,benteng selayar 92812
GraPARI SENGKANG Jl. Jawa no 2 (depan apotik mawar ) Kec. tempe Kel. lapongkoda ,sengkang 90911
GraPARI SINJAI Jl.Persatuan Raya no.13 depan kantor BNI Kec. Sinjai Utara Kel. Balangnipa ,Sinjai 92612
GraPARI SOROAKO Jl.Gamalama No.01 Soroako Kec. Nuha Kel. Magani ,Soroako 92984
GraPARI TERNATE Jl. Kapitan Pattimura No. 124 Kec. Ternate Tengah Kel. Kalumpang ,Ternate 97722
GraPARI TOBELO Jl. Bhayangkara RT003/RW005 Desa Gamsungi Kec Tobelo Kec. Tobelo Kel. Gamsungi,
Tobelo 97762
GraPARI TOLI TOLI Jl. Usman Binol No. 24 Kec. Baru Kel. Baolan ,Tolitoli 94514
GraPARI TOMOHON Jl. Raya Tomohon, Kel. Kakaskasen, Lk. VI Kec. Kec. Tomohon Utara Kel. Kakaskasen,
Tomohon 95417
GraPARI TORAJA Jl. Pongtiku lemb. Rinding Batu Kec. Kesu (Samping Bank Pundi) Toraja Utara 91831
GraPARI MARISA Jl. Trans Sulawesi No. 133 Kec. Duhiadaa Kel. Buntulia Selatan ,Marisa 96266
GraPARI PANGKEP Jl. Kemakmuran no 05 & 06 Ruko Abadi Pangkep Kec. pangkajene Kel. Mappasaile,
Pangkep 90611
GraPARI PINRANG Jl.Jendral Sudirman Kec. maccorawalie Kel. bentenge ,Pinrang 91212
MALUKU PAPUA GraPARI ABEPURA Jl.Raya Abepura (Plasa Telkom Abepura) Kec. Abepura Kel. Awiyo ,Jayapura 99225
GraPARI AMBON Jl. J.B Sitanala No 9 A, Talake, Ambon
GraPARI BIAK Jl. Jend. Sudirman Ruko Pemda No.04 Kec. Biak Kota Kel. Fandoi ,Biak 98112
GraPARI FAK FAK Jln. DRS. Selasa Namudat No.8/9 Kec. Fakfak Kel. Fakfak Selatan ,Fakfak 98611
GraPARI JAYAPURA Mall Jayapura Ground Floor Blok A 12-13, Jl. Samratulangi, Bayangkara, Jayapura Utara.
Kota Jayapura, Papua 99112
GraPARI MANOKWARI Jl. Merdeka No. 66, Manokwari
GraPARI MASOHI Jl Imam Bonjol, Belakang Bank BtPN Lama Kec. Kota Masohi Kel. Namaelo ,Masohi 97511
GraPARI MERAUKE Jl. Raya Mandala No 168 Kec. Merauke Kel. Merauke ,Merauke 99616
GraPARI NABIRE Jl.Pepera,Samping Plasa Telkom Kec. Nabire Kel. Karang Mulia ,Nabire 98815
168
REGION NAME ADDRESS
GraPARI RIDGE CAMP Superblock Plaza agawa Ogom Ridgecamp Mp 72 Kec. Tembagapura Kel. Ridgecamp,
Timika 99971
GraPARI SAUMLAKI TAP Saumlaki - Jln. Mathilda Batlayeri No. 8 (eks Toko Pindah) samping SMK Negeri 2 dan
Mutiara Meubel Kec. Tanimbar Selatan Kel. Saumlaki ,Saumlaki 97464
GraPARI SENTANI Jl. Sentani Hawai kantor GraPARI Telkomsel Sentani Kec. Sentani Kel. Sentani Kota
,Sentani 99352
GraPARI TELKOM GROUP Jl. Ahmad Yani No. 16 Sorong Manoi, Papua Barat 98412
SORONG
GraPARI TEMBAGAPURA Mile 68, Tembagapura Grapari Kec. Tembagapura Kel. Tembagapura ,Tembagapura 99967
GraPARI TIMIKA Jl. Hasanuddin, Timika, Mimika Baru, Nawaripi, Mimika Baru, Kabupaten Mimika, Papua
99910
GraPARI TUAL Jln. Dr. Laimena ( Samping Kantor Pegadaian Kota Tual) Kec. Pulau Dullah Selatan Kel.
Ketsoblak ,Tual 97612
GraPARI WAMENA Jl. Thamrin Kec. Wamena kota Kel. wanena ,jayawijaya 99511
REGION NAME ADDRESS

INTERNATIONAL GraPARI HONGKONG 11 Keswick Street Causeway Bay (Depan KJRI Hong Kong)
GraPARI MADINAH I Al Namlah Center ( Hotel Salihiyah) Pintu 26 Masjid Nabawi
GraPARI MADINAH II Hotel Millenium Taibah Lantai Shopping Center Pintu 6 & Pintu 7 Masjid Nabawi
GraPARI MAKKAH Zam-zam tower, lantai P3 (Foodcourt area)
GraPARI TAIWAN Ruko No. 1A, Lantai B1, Taipei City Mall (Mall Bawah Tanah TMS pintu Y27, Beimen MRT
Ext 3)
AREA GraPARI Type Number of GraPARI Outlet

1 GRA Mitra 85
2 GRA Mitra 70
3 GRA Mitra 92
4 GRA Mitra 83
169
ANNUAL REPORT 2019

Telkomsel’s shareholders are PT Telekomunikasi Indonesia Tbk (TELKOM) and Singapore Telecom Mobile Pte
Ltd (Singtel Mobile). TELKOM, which owns 65% of Telkomsel’s issued share capital, is the largest full-service
telecommunications operator in Indonesia. TELKOM is listed on the Indonesia Stock Exchange (IDX:TLKM)
and the New York Stock Exchange (NYSE:TLK) and is majority owned by the Government of Indonesia.
Singtel Mobile owns 35% of Telkomsel’s issued share capital and is a wholly-owned subsidiary of Singapore
Telecommunications Limited (Singtel). Singtel is Asia’s leading communications group with a network of
offices in the US, Europe, Asia-Pacific and Middle East. Singtel is listed on the Singapore Exchange (SGX:ST).
Addresses of Shareholders Company Address
(Telkomsel)
Telkom Landmark Tower, Tower 1
Jl. Jend Gatot Subroto Kav. 52,
PT Telekomunikasi Indonesia Tbk
Jakarta 12710, Indonesia
(TELKOM)
www.telkomsel.com
Graha Merah Putih
Jl. Japati No. 1, Bandung
Jawa Barat, Indonesia - 40133
Telepon : +62-22-4521404
Faksimili : +62-22-7206757
Website : www.telkom.co.id
Singtel Mobile
31 Exeter Road - Comcentre
Singapore 239732
Tel. +65-6838 3388
Fax. +65-6738 3769
www.singtel.com
170
171
ANNUAL REPORT 2019

PT Telekomunikasi Selular (Telkomsel)
Telkom Landmark Tower, Tower 1

Jl. Jend Gatot Subroto Kav. 52,
Jakarta 12710, Indonesia
www.telkomsel.com
172

Telkomsel Delivers Solid Growth and Revenue from Data in 2019 Annual Report

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Telkomsel Delivers Solid Growth and Revenue from Data in 2019 Annual Report

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ANNUAL REPORT 2019

ANNUAL REPORT 2019

At the same time, Telkomsel strove

DIGITAL BUSINESS DATA USERS

TOTAL BTS improved momentum in 2019.

212,235 (in gigabyte)

12.2% Consumption/ 2019

ANNUAL REPORT 2019

10 2019 Event Highlights 52 Telkomsel in Brief

54 Key Products & Services

Corporate Strategy in Brief

126 Telkomsel CSR Objectives

126 CSR and Sustainability

126 CSR Strategy

Good Corporate 126 Education

Community Empowerment and Well-being

105 Code of Conduct

105 The Board of Commissioners

115 Enterprise Risk Management

119 Regulatory Management Additional Information

123 Litigation Case 153 Abbreviations

154 List of GraPARI

170 Corporate Data

ANNUAL REPORT 2019

in trillion Rupiah in trillion Rupiah

93.2 89.2 91.1

Total Customer Base Data Users

32.6% 28.6% 28.3%

Total BTS Roll-Out Total BTS On-Air &

ANNUAL REPORT 2019

Current Assets 18,657 16,836 21,098 28,818 25,660

Profit and Loss

Revenues 91,088 89,246 93,217 86,725 76,055

EBITDA Margin1 54% 53% 57% 57% 56%

Legacy Business Drivers

Core Business Drivers

ARPU - in thousand Rupiah

Network Data - units

ANNUAL REPORT 2019

Exciting & Interesting #BHAYPLASTIK Day

ANNUAL REPORT 2019

Rp500 Million for the Winners of the Dunia

Telkomsel Formed TMI, A WHOLLY-OWNED Subsidiary to Support

Turning 24 in the Spirit of Transformation T-Perpus, Telkomsel's Digital Library

SIAGA RAFI 2019, IN PREPARATION FOR EID AL-FITR

ANNUAL REPORT 2019

Telkomsel SUPPORTED the Launch of

SPREADING Happiness through Religious Sacrifices

Telkomsel DELIVERED Abundant Excitement at the Oh My Gig Festival

Dunia Games Officially RELEASED ‘Lord of Estera’

Telkomsel LAUNCHED by.U, the First End-to-end

ANNUAL REPORT 2019

Approaching Christmas and New Year, Telkomsel Successfully TRIALLED 5G

ANNUAL REPORT 2019

Red Hat APAC Innovation

ANNUAL REPORT 2019

Digital Media HCM

TOP Digital PR Award 2019 TOP Digital PR Award IoT

ANNUAL REPORT 2019

Telkomsel’s GraPARI: • Palembang Icon • Denpasar • WTC Surabaya

ANNUAL REPORT 2019

ANNUAL REPORT 2019

the Indonesian telecommunications