Donna Mae Bool

Krizzel Mae De Leon

Enkeli Valdecantos
August 17, 2021
Guide Questions
1. Identify the communication barriers present in scenario 1 and evaluate how
the patient responds with the nurse?
● The communication barriers present in the first scenario are inappropriate
body language and attitudinal barriers. In the beginning of the clip, the
nurse immediately presented inappropriate body language, and the first
mistake is that the nurse is looking down on the patient wherein it should
be on eye-level. Second is that the nurse seems to not care about the
patient’s complaint about her other nurse. And the last mistake is that the
nurse crossed her arms while talking to the patient, and this can be
interpreted as the nurse being defensive. On the other hand, the attitude
that the nurse displayed towards the patient is inappropriate as she is
insisting that she is not the only patient and that they are busy. Upon
evaluating the scenario, the patient seems to grow more aggravated and
uncomfortable towards the situation which can worsen the patient’s
condition.

2. What are the communication techniques used by the nurse on scenario 2?

Evaluate how the patient responds with these techniques and improve their
interaction?
● In scenario 2, the nurse applied the communication technique known as
"The Active Listening Skills." Attending skills, bracketing, leading,
reflecting, focusing, and probing are the six categories of this technique.
The nurse used appropriate body language – both verbal and nonverbal –
to communicate in this scenario. She spoke with the patient in a calm
voice and sat next to her, showing that she's really interested in what the
patient has to say. The next phase is bracketing. When the patient started
talking about how her prior nurse upsets everything out of her, the nurse
left aside her own judgements and did not become biased, as we saw in
the video. The third approach is leading. In this section, the nurse let her
patient to express her own sentiments and concerns. “Are you clear on
everything (Referring to the procedure to be performed on the patient)?”
she questioned the patient in an Indirect Lead. The fourth and fifth steps
are reflecting and focusing, and the nurse allowed the patient to express
her feelings about the procedure, to which she received a response that
reassured her. Finally, there's probing. Before leaving the patient's room,
 the nurse inquired, "Is there anything else you need?" as seen in the
video, in order to obtain further information from the patient that would aid
her recovery.

3. If you will be the assigned nurse, what will you do differently to improve the
exchanges of communication and interaction between you and your
patient?
● Good communication between nurses and patients is crucial to the
success of each patient’s individual nursing care. If I were the designated
nurse, I would make it a point to be approachable. I make sure that my
body language and facial expressions are comprehensive enough for the
patient to express their problems. Sitting in a chair, for example, allows us
to be face to face and keep eye contact as they share their story in their
own way. Second, no matter how busy I am, I will always make time for
each patient I encounter, so that we can fulfill their wishes and provide
them with alternatives. Finally, be patient; some patients may move and
speak slowly or harshly due to their age and illness, therefore one nurse
must be patient.