Tybria Hills

Student
Fort Pierce, FL 34947
tybriahills8_kyb@indeedemail.com
+1 772 577 1711

Authorized to work in the US for any employer

Work Experience

City Carrier Assistant

United States Postal Service - Fort Pierce, FL
June 2021 to September 2021
Moving the mail according to federal laws.

Licensed Insurance Agent

Teleperformance - Port Saint Lucie, FL
April 2020 to March 2021
Enrollment in Medicare advantage plans

Picker/Packer
Amazon Fulfillment Associates - Fort Pierce, FL
November 2019 to March 2020
Order picker

Designated Player
Off Suit Gaming - Fort Pierce, FL
March 2018 to January 2019

Patient Service Representative

McKesson - Port Saint Lucie, FL
November 2016 to May 2017
Medical scheduler.

Cashier/Customer Service
Walmart - Fort Pierce, FL
November 2015 to April 2016
Responsibilities
Cash handling experience
Customer assistance

Skills Used
Cash handling
Proficient scanning
Listening
Customer Service Representative
Spherion - Port Saint Lucie, FL
February 2015 to May 2015
Responsibilities
Enrollment in GA Peachcare For Kids.

Skills Used
Listening
Typing

Customer Service Advocate

Convey Health Solutions - Fort Pierce, FL
August 2014 to February 2015
Responsibilities
Provided customer service to members of Part D Prescription Drug Plans approved by Medicare, assisted
with claims that needed to be processed through retail pharmacies, checked formulary for medication
coverage.

Accomplishments
Scored 100% on most Quality Assurance reviews.

Skills Used
Listening
Typing
Navigation of multiple screens

Patient Service Representative

Express Scripts - Port Saint Lucie, FL
August 2013 to October 2013
Inbound call center rep, doing prescription refills for mail order pharmacy.

Collector
Medical Data Systems - Vero Beach, FL
November 2012 to March 2013
Inbound/ outbound calls from hospitals call guarantors, in attempts to collect money. Establish payment
plans if balance in full could not be made.

Customer Service Representative

Nation's Health - Fort Pierce, FL
October 2011 to January 2012
Advise customers of plan benefits, that they have signed up for with HealthSprings, and BravoHealth.
Answer any questions they may have had.

Education

Certificate in Medical Assistant

Fortis Institute - Port Saint Lucie, FL
2016 to 2017

Certification in pharmacy technician

Virginia College - Fort Pierce, FL
2014 to 2016

Hs in Education
Fort Pierce Central High - Fort Pierce, FL
2007 to 2011

Skills
• Typing, Active Listening, Data Entry, Microsoft Office (4 years)
• Microsoft Word
• Health Insurance
• Customer Service
• Research (3 years)
• EMR Systems (Less than 1 year)
• Picker Packer
• Picking
• General Labor
• Picking Packing
• Warehouse Associate
• Packing
• Shipping
• Shipping Receiving
• General Laborer
• Insurance Sales
• Order fulfillment
• Documentation review
• Clerical experience
• Medical terminology
• Patient Care
• Insurance Verification
• Medical Scheduling
• Microsoft Office
• Sales
• Typing

Certifications and Licenses

CPR/BLS
Health Insurance Agent
July 2019 to July 2021

Driver's License

Property & Casualty License

Assessments

Administrative Assistant — Familiar

February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Familiar

Teaching Skills: Elementary Classroom Management — Proficient

February 2020
Managing behavior in elementary school classrooms
Full results: Proficient

Conscientiousness — Highly Proficient

January 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
before acting.
Full results: Highly Proficient

Reliability — Proficient
July 2019
Tendency to be dependable and come to work
Full results: Proficient

Delivery driver — Proficient

January 2021
Interpreting instructions or signs and solving problems
Full results: Proficient

Customer service — Highly Proficient

January 2021
Identifying and resolving common customer issues
Full results: Highly Proficient

Attention to detail — Highly Proficient

February 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.