PMI-ACP Course

Domain III. Stakeholder Engagement

17% of the exam (20 questions)

Eng. Mahmoud Nassar YouTube channel

IBM Agile Coach, Kanban Agile Coach
PMP®, PMI-ACP®, CSM®, 6Sigma yellow belt
Domain III. Outline
1. Domain III. Tasks (9 Tasks)
2. Stakeholders in Agile Projects
3. Identity Stakeholders
4. Agile Charter
5. Definition of done
6. Information Radiator
7. Interpersonal skills
8. Others
9. Questions
Domain III. Stakeholder Engagement (9 Tasks)

Engage current and future interested parties by building a trusting environment that aligns their needs and expectations and balances
their requests with an understanding of the cost/effort involved. Promote participation and collaboration throughout the project life
cycle and provide the tools for effective and informed decision making.

1. Engage and empower business stakeholders

2. Share information frequently with all stakeholders
3. Form working agreements for participation
4. Assess organizational changes to maintain a stakeholder engagement
5. Used collaborative decision-making and conflict resolution
6. Establish a shared vision for project stakeholders
7. Maintain a shared understanding of project success
8. Provide transparency for better decisions
9. Balance certainty and adaptability for better planning
Stakeholders in Agile Projects
Analyze Stakeholders
 Agile Project Charter / Agile Charter

• Project name
• Project Purpose
• Sponsor name or who authorize the project charter
• Authorize the project and the project manager
• High level requirements
• Key stakeholder list
• Preapproved financial resources
• Overall project risk
• Project success criteria

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 Definition of done

• It defines the conditions that must be met for a potentially shippable product
• An example of a shared vision
• Different from acceptance criteria which is written by PO
• User stories – done means developed documented and tested
• Releases – done means there are no large defects or remaining change requests

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 Wireframes

• Simple with no colors

• Ensures that everyone has the same understanding of the product
• Quick way to get feedback
• Get you 80% of the information that you need to communicate
• Used as a communication tool
 user story

• A requirement which defines what is required by the user as functionality.

• As a <User Role> I want <Functionality> so that <Business Value>
• Record high-level requirements
• short, usually fitting on a sticky note
• Deliver business value fast with less risk
 user story

• The three components (CCCs) of a user story

are: Card, Conversation, and Confirmation
Agile Communication Management
Formal & Informal / Internal & External
Communication Management (Two-way communication)
Communication methods & effectiveness
 Knowledge Sharing

• Knowledge sharing is critical for projects success

• • Agile practices promote knowledge sharing:
• Kanban boards
• Information radiators
• Wireframes
• Cross Functional team, Pair Programing, Sharing Expertise
 Information Radiators
• Highly visible
• Large graphs or charts that summarize project data
• In open and easily accessible
• Also known as visual controls

Some of the information radiators that are used in Agile projects

are:
• Burnup Charts
• Burndown Charts
• Kanban or Task boards
• Impediment Logs
Burnup Charts
Burndown Charts
Kanban or Task Board
Impediment Logs
 Engaging People in Agile Projects

• Creates better ideas and put some conversations

• Engaging & Collaboration are keys in agile projects
• Bring active problem solving instead of command and control
• Team must work together daily throughout the project
• Motivates and engages the project team
• Engage people with meeting, workshops, Brainstorming, ..etc.
Brainstorming

• Collaborative technique too rapidly generate lots of ideas

• Maximize number of suggestions
• No stupid ideas
• Will sort through the ideas later
 REMEMBER THE PRUNE THE
Collaboration FUTURE PRODUCT TREE
Games

SPEED BOAT
 Remember the Future

• Stakeholders look back at the project

• Write down how the project went
• Includes what was created; written on
sticky notes
• It is easier to understand and
describe a future event from the past
tense over a possible future event
 Prune The Product
Tree

• Drawing of a tree
• The trunk is what we already
know or have built
• The branches are new
functionality and what needs
to be designed
• Participants add features on
sticky notes to the tree
• Closer to the trunk represents
higher priority
 Speed Boat Games –
Sailboat

• What winds are pushing the

sailboat
• There is a goal to go for
• What rocks are in the way
 Emotional intelligence

Active listening

Interpersonal
Skills for Agile
Facilitation techniques

Projects Negotiation

Conflict resolution

Participatory decision making

 Running effective meetings and workshops

Goals – ensuring that meetings are not a waste of time

by promoting

participation

Facilitation
Rules – establishing ground rules and holding people
accountable to these rules

Timing – the duration of the meeting is established

ahead of time

Assisting – making the meeting effective and assuring

that everyone may contribute
Voting Techniques

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Simple Voting
Thumbs Up,
Down, or
Sideways
Fist of Five
Voting
5 Questions on
Domain III
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Question 1
Which collaborative game could your team use to better understand what they will need to do or
deliver to complete the project successfully?
A. Prune the Product Tree
B. Sailboat
C. Remember the Future
D. Project Pre-Mortem

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Question 2
Your team is trying to identify and define the risks that are involved in your new project. What
technique or practice could help you do this?
A. Brainstorming
B. Kaizen
C. Shu-Ha-Ri
D. Systems thinking

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Question 3
How would an agile practitioner correctly rank the richness, or temperature, of the following
communication channels from cold to hot?
A) Two people at a whiteboard, two people on the phone, two people communicating via email
B) Two people on the phone, two people communicating via email, two people at a whiteboard
C) Two people communicating via email, two people on the phone, two people at a whiteboard
D) Two people communicating via email, two people at a whiteboard, two people on the phone

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Question 4
An agile team needs to produce a simple visual representation of the user interface that will
display the content, layout, and intended functionality of a new community center website.
Which of the following should they develop and demonstrate to the customer or product owner
for feedback?
A) A prototype
B) A wireframe
C) A screen design
D) A mock-up

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Question 5
Due to cost reduction, a scrum team who used to be co-located will now work from home. Which
would most likely be retained when the team members switch from physical to virtual co-
location?
A) Osmotic communication
B) Daily scrum
C) Face-to-face communication
D) Tacit Knowledge

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