CASE 1

I. SUMMARY / BACKGROUND OF THE CASE☐

PMP Manufacturing Corporation consists of more than 300 line workers
and around 35 office personnel that engaged in production of quality spare
parts for motorcycles for both export and local sales.

The canteen that serves snacks and regular meals is located inside the
plant, however, the canteen’s operator does not pay rent, water, power and
electricity due to being related to the company’s president. The company
provides all the facilities including plates, spoons, forks and other kitchen
utensils.

Mr. Nonoy Padrones, the Personnel Manager, have been receiving

complaints from Angie, the concessionaire manager, about the increase in
the cost of the canteen’s food due to the implementation of the EVAT law.
Mr. Padrones has addressed this issue during the employees’ association
meeting. Mr. Ronald, the president of the employee association, specified
that the employees are not satisfied with the kind of service the canteen is
providing, he also stated that they provide limited food choices. Mr.
Padrones is now working on how to resolve this issue and how to address
this problem to the company’s president about the canteen’s poor service
and the request of the employees for a change in the canteen operator.

His solution is either to provide employees with food subsidy and

allowance or to give the employees their meal chits that is chargeable to
company funds.

II. HBO Issue/Concern

1. ETHICS
2. COMMUNICATION

III. STATEMENT OF THE PROBLEM

How can Mr. Padrones address the issue of concern by the employees on the canteen services to the company
president?

IV. Objectives
1. To ensure that the requests of the employees for better food and service is being addressed.
2. To discuss with the company president the pressing issue regarding the canteen operation.

V. Areas for Consideration

Strengths:
• The company engages in the production of quality spare parts for motorcycles for both export and for local
sales.
• The company employs more than 300 line workers and employs about 35 office personnel.
• The food offered in the cafeteria is affordable for the employees.

Weaknesses:
• The canteen’s operator does not pay rent, water, power and electricity due to being related with the company’s
president.
 • The food on the cafeteria menu is limited.
Opportunities:
• The possibility to hire a new concessionaire.
Threats:
• The implementation of EVAT law greatly affects the cost of living of the employees.
VI. Alternative Courses of Action
1. Grievance Management
Pros:
Cons:
2. Make a pitch to the company president on plan/s to bring in another concessionaire for more options to the
employees.
Pros: There will be options if ever the plan to bring in another concessionaire will be implemented.
Cons: Budget constraint.
3. Form a Cooperative among the workers, Angie included.
Pros: Employees have the say on what the menu will be consisted of.
Cons: Internal arguments may arise.
IX. Action Plan
Means Concerned Personnel Timeframe

Formal meeting President of the company, Mr. Padrones, 1 day

Mr. Ronald and Ms. Angie

Contract Mr. Padrones and Ms. Angie 1 day

Suggestion box • Employees of the company For the whole duration.

• Concessionaire personnel

X. Potential Problem Arising

There will be a possibility that no actions will be made from the concessionaire since they are complacent with the fact
that they are relatives of the owner of the company.
There is also a possibility, that the employees would still prefer to have additional options offered in the cafeteria
menu.