5 Stages of a Conversation

BUILD RAPPORT
Send a warm opening message
and build trust with GCTs

EXPLORE
Use active listening to understand what
led the texter to text in, risk level, and
how the crisis is impacting them.

IDENTIFY THE GOAL

“Hi there, I’m Ryan, and I’m here for Understand their main reason
you. It sounds like you are struggling for texting in and what they want
with school. Will you share more to focus on.
about what’s going on?”
DISCOVER NEXT STEPS
Identify coping skills, social
“It makes sense you’re upset that support, and resources that
they’re making up lies about you. Having utilize the texter’s strengths
other people spread rumors about you END THE CONVERSATION
is a difficult situation to be in.” Recap the conversation, review
their next step, and send a warm
closing.
“It’s understandable that you want to get
some rest. You are resilient for continuing
to power through. What do you usually
do when you have a hard time sleeping?”

“I’m hearing you are worried about

school tomorrow. Talking about
your fears can be scary. What do
you see as your options right now?”
“We talked about how frustrating it is to
be bullied. It sounds like you are going
to watch videos tonight to help. Your
self-awareness is impressive. Take
care.”