Florence 2012 - World Solid Waste Congress 2012

The Web-GIS as an integrated framework for

planning of services, the automatic final balance,
quality self-control and call center.
Contact:
Quadrifoglio Spa – Florence Italy, via Baccio da Montelupo, 52 – 50142 Florence
Authors:
Angelo Fazio
Project manager Quadrifoglio Spa
Phone number: +390557339277
Cell number: +393357582999
e-mail address: a.fazio@quadrifoglio .org
Domenico Scamardella
R&D Manager Quadrifoglio Spa
Phone number: +390557339329
Cell number: +39 3351827921
e-mail address: d.scamardella@quadrifoglio .org

Executive summary
- Introduction;
- Services planning on GIS Web.
- The automatic final balance on Web GIS
- The activity of self-control on the quality of services through Web GIS
- The front-office communication through the call center Web-GIS
 The Web-GIS as an integrated framework for planning of services, the
automatic final balance, quality self-control and call center.

Introduction
Quadrifoglio Spa has developed over the years an integrated information system on a geographical
basis, managing to make visible and available information on the organization of services, both on
management (manpower, equipment, shifts, working hours, holidays, illness, injury, occupational
medicine work etc.), and geographical (routes, areas, points of interest, workload, maps etc).
The project can be read through three phases of implementation, some already realized and others
under construction.
The main tools for managing the complex framework of information, both in planning and in final
accounting, of the organization of environmental services are three
1. "Monitor" is the management system for planning of resources, based on relational database Oracle;
2. Gerif is the application to manage the geographic information system (GIS) based on data base
Oracle spatial;
3. MIG (monitoring daily operations) is the application which relates, makes visible and makes
possible the final balance, both the information on resource management and geography
data.

Figure 1: the old architecture of integrated information geographic and management system of Quadrifoglio Spa.

The system was then structured through the use of different applications, developed at different
times and handled with complex and time consuming procedures and, above all, spread only in the
internal intranet and manageable only by the personal computer platforms.
The starting point of the project consists of building a Web-GIS architecture on which to manage
the geographic database that contains all the information on the organization of services over the
managed territory.

Figure 2: the new architecture of integrated information geographic and management system of Quadrifoglio Spa.

The evolution of the system is to create the application Gerif Web.

Gerif Web is a Web 2.0 application for the management of environmental services. The web
platform includes various sub-services which are queried via HTTP protocol.
In this way, even at a remote location, through the use of a PDA, a cell phone or a laptop
with internet connection, you can connect to the atlas database and read the status of the planning
of services in the field. Through Gerif Web was made available the reading of organizational
information services in the area, for both service workers and corporate management, and
for other authorized external users (Municipality, local authority etc).
The principal services queried include:
- Base mapping;
- Road graph;
- Management of permissions;
- Connection to the corporate mail protocol;
- Waste bins stations;
- Collection routes and mechanical street sweeping;
- Management of "hot spots" (points of interest) for the manual sweeping.
The client application is not installed but, through the browser, it queries the web server via HTTP
protocol, according to the following scheme:

Figure 3: the flow scheme of the data for querying the system services for the collection and road sweeping

Services planning on GIS Web.

With the first implementation phase was then extended, first in the intranet and then on the
Internet, the ability to read all the map-based information about the planning of urban sanitation
services: the type and frequency of intervention services, operating routes, serving locations, the
location of type and number of bins, baskets, rat boxes, etc.
In this first phase, the final balance of services was manually entered into the database.

Figure 4: Internet connection - the home page of the program GerifWeb - the choice of the core services:
- Management (waste bins and hot point) positions;
- Management of permissions (waste bins positions);
- Planning of service trips;
- Check (waste bins and hot point) stations
Figure 5: Gerif Web consulting – management of waste bins stations – research by street and the characteristics of
the location of waste bins.

Figure 6: Gerif web consulting – check stations (waste bins) linked to Google map and Street view
Figure n° 7: Gerif web consulting – planning of service trips (waste bins collection trip- Side loader unsorted waste).

The automatic final balance on Web GIS

At this stage the final accounting of the services is done manually by operators and autisi, using
the "postcards" generated by MIG (Daily Monitoring Interventions). The results of
individual trips are incorporated into the MIG system. The status of individual trips and
synthesis for service are visible via Intranet by management services.

Figure 8: the display

of MIG synthesis of
the final
accounting of trips to
collect rubbish (Side
Loader) on
the cities of
Florence.
In the second phase of implementation has instead introduced and widespread automatic
summarizing, through the use of RFID technology, with automatic recognition of containers and
locations visited by operational resources, supported by GPS tracking, compared with the
coordinates on the GIS and the transmission of data collected via GPRS to the central data station
(with the automatic transmission variant of the end of the service through the use of a telematic
port). With the activation of the second phase was then made available to both the planning and the
final accounting of the services provided by the territory, both internal and external use (authority,
municipalities, citizens).

Figure n° 9: Diagram of operation of automatic summarizing of services by web through the use of RFID tag on the
waste bins and RFID readers and GPS GPRS on board of waste collection vehicle.

The activity of self-control on the quality of services through Web GIS

In the third phase of the project has expanded the possibility of introducing the self control of
quality of service on Web GIS is also the, through which the internal auditors of the service (area
coordinators and heads of the zone), can detect the actual qualitative performance of the service
performed, documented through photographs and the technical notes and post them on the web in
real time, through the use of smart phones or tablet PC, equipped with a tag reader, a GPS fix and
GPRS transmission systems.
figure n° 10: Diagram of operation of control of quality of services by web through the use a tablet pc equipped with
GPS receiver and GPRS system of communication with Gerifweb.

The front-office communication through the call center Web-GIS

The fourth phase is the one that contains all the information entered into web gis, making it
available to a trained call center, which can interface in real time with users-citizens, institutions
and internal operators, is to give updated information and timely the services provided, both to
accommodate and reserve requirements on demand services. The location of the call center will
then become one of the possible information terminals, available to all players inside the company,
where can obtain and provide information useful both for improving communication, both to
increase the effectiveness and quality of services to users.
figure n° 11: Diagram of operation of request of service (or request of information) to the Call Center linked to the
integrated geographic information service, supported by Gerif Web.

AF/DS/Florence
26.04.2012