ORGANIZATION AND MANAGEMENT ANSWERS

FIRST QUARTER

A successful person in which of the following positions may be promoted to a management position?

● an accounting professional
● a scientist
● an engineer
● All of the options may lead to successful management positions

Which is a characteristic for organization?

● People
● All of the given options
● Structure
● Goals

Which of the following is/are benefits of planning?

● Direction
● All of the given options are correct
● Minimize waste and redundancy
● Reduce uncertainty

Assumptions about the environment in which the plan is to be carried out.

● Premises
● Rules
● Strategies
● Policies

A successful person in which the following positions may be promoted to a management position?

● An accounting professional
● A scientist
● An engineer
● All of these options may lead to successful management position

In the twenty first century the four functions of management are:

● monitoring, organizing, suggesting, and accommodating employees

● planning, organizing,suggesting, and accommodating employees
● monitoring, suggesting, journaling, and accommodating employees
● planning, organizing, controlling, and leading employees

Which is Characteristic for organization?

● People
● Structure
● Goals
● All of the given options
SWOT is an acronym for:

● strategy, working, opinion, tactical

● strategy, work, openness, toughness
● strategy, weakness, opinions, tactics
● strengths, weaknesses, opportunities, threats

Which of the following does not form part of an organization's micro-environment?

● Customers
● Statute legislation
● Suppliers
● Intermediaries

Individuals in organizations who direct the activities of others.

● Stockholders
● Shareholders
● Managers
● Non-managerial employees

It is choosing a goal and developing a method of strategy to achieve that goal.

● Decision-making
● Management
● Planning
● Organizing

What are the major functions Henry Fayol delineated for managers?

● Planning, Commanding, Staffing, Monitoring & Directing

● Planning, Organizing, Staffing, Commanding & Controlling
● Leading, Organizing, Commanding, Coordinating & Controlling
● Planning, Organizing, Commanding, Coordinating & Controlling

Coordinating people and human resources to accomplish organizational goals is the process of:

● Management
● Leadership
● Directing
● Planning

They are usually the simplest type of plan.

● Rules
● Objectives
● Missions
● Budgets

Mintzberg classified the activities for monitoring, disseminating and being a spokesperson as part of a manager's
____ role.

● Decisional
● No correct answer
● Interpersonal
● Informational

The study of management theory is important for which of the following reasons;

● it helps in decision making

● it is scientific
● Management theories are interpretative and evolve with organizational changes

These factors include demographic and culture aspects of external micro-environment and affect customer needs
and the size of potential markets.

● Political factors
● Social factors
● Economic factors

Individuals in organizations who direct the activities of others.

● Managers
● Non-managerial employees
● Shareholder
● Stockholder

In the twenty-first century the four functions of management are:

● monitoring, organizing, suggesting, and accommodating employees

● planning, organizing, suggesting, and accommodating employees
● monitoring, suggesting, journaling, and accommodating employees
● planning, organizing, controlling, and leading employees

The three major forms of business organizations are (1) Sole proprietorships, (2) Partnerships, and (3) Co-operatives

● True
● False

It is not easy to enter an industry if there is

● Restricted distribution channels

● Difficulty in brand switching
● All of the given options

They manage the activities of other managers.

● Top managers
● Middle Managers
● First-line Managers
Fayol’s functions of management include:

● Preparing, commanding, operating, consulting, controlling

● Punishing, commanding, organizing, coordinating, controlling
● Planning, commanding, organizing, coordinating, controlling
● Planning, designing, completing and cooperating

Which one is not an interpersonal managerial role?

● Spokesperson
● Liaison
● Figurehead
● Leader

The main schools of management thought are: (Identification)

● Classical, human relations, systems, contingency

_____ in businesses and organizations is the function that coordinates the efforts of people to accomplish goals and
objectives using available resources efficiently and effectively.

● Entrepreneurship
● Leading
● Trading
● Management

Humanistic realities were originally advocated by:

● Taylor
● Barnard
● Maslow
● Weber

Effectiveness is synonymous with _____.

● Cost minimization
● Efficiency
● Goal attainment
● Resource control

The simplest form of business ownership is a:

● Partnership
● Corporation
● Proprietorship

The main schools of management thought are:

● Classical, human relations, systems, contingency.

● Comprehensive, human resources, continuous, systems
● Scientific, technical, social, human relations.
 ● Classical, human resources, systems, contingency.

Which of the following is/are benefits of planning?

● Direction
● Minimize waste and redundancy
● Reduce uncertainty
● All of the given options are correct

Managers require a combination of technical competence, social and human skills and conceptual ability. Technical
competence may be defined as:

● The ability to view the complexities of the operations of the organization as a whole, including environmental
influences.
● The ability to secure the effective use of human resources of the organization
● The ability to apply specific knowledge, methods and skill to discrete tasks.

A sole proprietorship is the simplest form of business organization.

● True
● False

Internal environment consists of the trends and events within an organization that affect_____.

● Organizational culture
● Employees
● Management
● All of the given options

Internal Consists of the trends and events within an organization that affect_____.

● Employees
● Organizational culture
● None of the given options
● All of the given options
● Management

Which of the following is an example of Hawthorne experiments?

● The relay assembly test room

● The bank wiring observation room
● The interview program
● The illustration experiments
● All of the given options are correct

The application of scientific principles to management is called:

● Theory X and Y
● Maslow’s theory
 ● Scientific management
● Herzberg’s theory

It combines tech with business to get people the information they need to do their jobs better/faster/smarter.

● Management information system

● Management science
● Strategic Management
● Operations management

Partnerships are the most common forms of the business organizations.

● True
● False

Which of the following is not considered as an internal strength of firms that succeed in cost leadership?

● Efficient distribution channels

● High level of expertise in manufacturing process engineering
● Access to leading scientific research

Modern managers are:

● Able to build a sense of shared value

● Able to manage change effectively
● Action oriented
● All of the given options

Low switching costs increase rivalry. When a customer can freely switch from one product to another, there is greater
struggle to capture customers.

● True
● False

Planning helps management pull the individual to achieve common goals by

● Well published procedures

● Unity of direction
● Provision of well-defined objectives

In Maslow’s hierarchy of needs, which is the highest level of need?

● Esteem
● Social
● Safety
● None of the given options

One of the earliest and most enduring descriptions of managerial roles comes from:

● Jack Welsh
● Henry Mintzberg
 ● Peter Drucker
● Adam Smith

Checking progress against plans

● Organizing
● Planning
● Leading
● Controlling

A business with two or more owners

● Corporation
● Conglomerate
● Partnership

The agreement to form a partnership may be oral, written, or implied from the conduct of the parties

● True
● False

The five needs expressed in Maslow’s hierarchy are:

● Physiological, safety, social, esteem and self-actualization

● Physiological, safety, responsibility, motivation and self-actualization
● Psychological, safety, social, esteem and self-actualization

Assumptions about the environment in which the plan is to be carried out.

● Premises
● Rules
● Strategies
● Policies

When call center managers spend much of their time monitoring customer calls and giving employees feedback
about how to improve their dialogue with customers in the future, these managers are using __________ skills.

● Ethical
● Situational
● Conceptual
● Technical

With regard to a sole proprietorship, the owner of the business is the business; in other words, there is no separate
legal entity.

● True
● False

The most effective form of business organization for raising capital is the:

● Proprietorship
 ● Partnership
● Corporation

A corporation is a separate legal entity distinct from its owners.

● True
● False

Defining goals and setting objectives is part of the organizing function of management.

● False
● True

Which of the following is a Threat for an organization?

● Economic downturn
● Out-of-date products / technology
● Rapid market growth
● Higher costs

Which of the following is not an assumption of Theory Y?

● primary motivators are fear and money

● under most circumstances, most people seek additional responsibility
● most people like work
● People are intelligent

Planning is ______ and ______ function of management.

● Important and secondary

● First and foremost
● Middle and important

The first step in management by objectives is:

● managers set goals for their departments

● objectives are matched with results
● employees are rewarded for achieving goals

It is concerned with managing the process that converts inputs into outputs.

● Operations management.
● Management Information System
● Management science
● Strategic management

First-line supervisors are responsible for directing the day-to-day activities of operative employees.

● False
● True
The basic purpose or function or tasks of an enterprise or agency or any part of it.

● Mission
● Policies
● Objectives
● Technical plan

Which of the following is an advantage of a sole proprietorship?

● All of the given options

● ease of starting a business
● being your own boss
● pride of ownership

The offering of employee health insurance addresses which of Maslow's needs?

● safety
● social
● self-actualization

To be effective, an organization must have clearly defined sets of goals and objectives.

● True
● False (as per OED checking, but for theoretical purposes, it must be true)

The three main types of managers include:

● general, functional, and front-line managers

● general, functional, and detailed managers
● general, specific, and front-line managers
● general, specific, and detailed manager

A ______ provides for the greatest degree of continuity:

● General partnership
● Sole proprietorship
● Joint venture
● Corporation

PEST stands for:

● Political, Strength, Economic, Technological

● Political, Economic, Social, Technological
● Political, Strength, Economic, Threat

Which of the following would be included in the "controlling function"?

● Setting standards
● Explaining routines
● Measuring results against corporate objectives
● Giving assignments
They are the ends toward which activity is aimed

● Objectives
● Strategies
● Missions
● Policies

Which of the following best describes Maslow's hierarchy of needs?

● It is a perfect model of workplace motivation.

● It is a highly flawed model, although it does recognize that people are motivated differently.
● It was devised by Maslow after meticulous research in workplace settings.
● It has been proven empirically to be accurate in workplace settings.

Planning, organizing, directing and controlling are the:

● Goals of management
● Results of management
● Functions of management

Which of the following does not form part of a firm's macro-environment?

● political environment
● technological environment
● economic environment
● internal environment

Which one of the following is not a characteristic of a bureaucratic organization?

● Change
● Authority
● Regulations
● Command structure

It is choosing a goal and developing a method of strategy to achieve that goal.

● Planning
● Organizing
● Management
● Decision-making

Middle managers set goals and objectives and make decisions about the direction of the organization that affect
everyone in the organization.

● True
● False

A smaller number of firms increase rivalry because fewer firms must compete for the same customers and resources.

● True
● False
Systems theory holds that:

● The whole is greater than the sum of the parts.

● Centralized organizations are more productive.
● Fragmentation improves performance.
● Decentralized organizations are more productive

Which of the following hygiene factors are in Herzberg's theories?

● company policy and administration

● responsibility
● work itself-not
● recognition and interpersonal relations

Who is the father of scientific management?

● Max Weber
● Henry R. Towne
● Henry Fayol
● Frederick Winslow Taylor

Which of the following is not a feature of a bureaucracy?

● Generalism
● Impersonality
● Specialization
● Hierarchy of authority

Scientific management is based on the assumption that:

● Workers would receive a set wage regardless of performance.

● Workers can decide their own methods of performing tasks.
● Observation would reveal the workers need to be multi-skilled.
● The scientific observation of people at work would reveal the one best way to do the task.

Managers can be classified in terms of either their level in the organization at which they work and or their area of
specialization.

● False
● True

Which of the following is not a measure of a manager's effectiveness?

● Speed of promotion through the organization

● Accidents at work
● Absenteeism and sickness
● Level of staff turnover

Which of the following is not a commonly used term to describe an element of the business environment?
 ● Macro-environment
● Internal environment
● Extrinsic environment
● Micro-environment

Which approach to the study of organizational behavior emphasizes the formal structure, hierarchy of management,
the technical requirements and the assumption of rational behavior?

● The system approach

● The contingency theory
● The human relations approach
● The classical approach

It means that the whole is greater than its parts.

● Objectives
● Technical plan
● Synergy
● Strategic Management

It is a system that operates in continual interaction with its environment.

● Closed system
● Synergy
● Open system

Technical skills are most important for which of the following?

● Top managers
● First line managers
● Middle managers

The following are examples of Economic Factors except

● Trade restrictions and tariffs

● Interest rates
● Economic growth

Which of the following is not included in our definition of management?

● Working within a changing environment

● Working with and through people
● Balancing efficiency against effectiveness
● Achieving organizational objectives

Which one is known as early systematize of management?

● Henry R. Towne
● Charles Babbage
● Robert Own
● Sun Tzu
The systems approach _____

● Encourages managers to view the organization both as a whole and as part of a larger environment.
● Emphasizes the technical requirements of the organization and its needs.
● No correct answer
● Emphasizes the psychological and social aspects.

Which of the following is considered as a Social Factor?

● Career attitudes
● R&D activity
● Environmental regulations

They are a complex set of goals, policies, procedures, rules, task assignments, steps to be taken, resources to be
employed, and other elements necessary to carry out a given course of action.

● Goals
● Strategies
● Rules
● Programs

This refers to quantitative planning to decide how to allocate money to accomplish company goals.

● Purpose statement
● Standing plans
● Budgets

It is the determination of the basic long-term objectives of an enterprise and the adoption of courses of action and
allocation of resources necessary to achieve these goals.

● Strategies
● Programs
● Policies
● Rules

The main disadvantage of a general partnership is:

● disagreement amongst partners

● shared management
● difficulty of termination
● the unlimited liability of the partners

Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance. Which of the
following statements are relevant to Maslow's hierarchy of needs theory?

● The hierarchy is not necessarily in a fixed order

● All of the given answers are correct
● A need is not necessarily fully satisfied before a subsequent need arises
● A satisfied need is no longer a motivator
Which of the following is an opportunity for an organization?

● Rapid market growth

● Good distribution skills
● Poor marketing skills
● Limited management skills

Which of the following is an opportunity for an organization?

● Establishing Internet sales

● Good product development-not
● High labor turnover
● Good financial control-not

In Setting goals the "S.M.A.R.T" stands for:

● Single, Measurable, Attainable, Realistic, Timely

● Specific, Manageable, Attainable, Realistic, Timely
● Specific, Measurable, Attainable, Realistic, Timely
● Social, Measurable, Attainable, Resources, Timely

It is the continuous planning, monitoring, analysis and assessment of all that is necessary for an organization to meet
its goals and objectives.

● Strategic management
● Management by objectives
● Tactical management

Planning involves choosing tasks that must be performed to attain organizational goals, outlining how the tasks must
be performed, and indicating when they should be performed.

● True
● False

It is a statement of expected results expressed in numerical terms.

● Purpose
● Budget
● Goal
● Strategy

It is directing the work activities of others.

● Controlling
● Organizing
● Leading
● Planning

Short term goals are mean to achieve long term goals:

● True
 ● False

It means at the end of the period it should be possible to determine whether or not objective has been achieved.

● Verifiable objectives
● Rules
● Programs
● Mission

Strategic planning is done by:

● Supervisory managers
● Top managers
● Middle managers

Behavioral Science Approach is an extension of the ______.

● Human Relations Approach

● Scientific management
● Organizational development
● Strategic management

These permit managers to delegate authority and maintain control over what their subordinates do.

● Procedures
● Policies
● Rules
● Programs

A comprehensive managerial system that integrates many key managerial activities in a systematic manner and
consciously directed toward the effective and efficient achievement of organizational and individual objectives.

● Tactical plans
● Management by objectives
● Strategic management

They are general statements or understandings that guide or channel thinking in decision making.

● Policies
● Strategies
● Budgets
● Programs

One of the earliest and most enduring descriptions of managerial roles comes from:

● Peter Drucker
● Jack Welsh
● Henry Mintzberg
● Adam Smith

This is something that at some time in the future may destabilize and/or reduce the potential performance of the
organization.

● Opportunity
● Weakness
● Threat
● Strength

Someone who works with and through other people by coordinating their work activities in order to accomplish
organizational goal is ______.

● A very intelligent individual

● A manager
● An operations supervisor
● A supervisor of production work

Distinguishes a managerial position from a non-managerial one.

● Concern for the law

● Increasing efficiency
● Manipulating others
● Coordinating and integrating others' work

____ bridges the gap from where we are to where we want to go.

● Controlling
● Leading
● Staffing
● Planning

A partnership must have a written agreement.

● True
● False

A company picnic addresses which of Maslow's hierarchy of needs:

● Esteem
● Social
● Physiological
● Safety

Which of the following is most closely associated with Henry Fayol?

● Classical Management School

● Hawthorne studies
● Time and motion study
● Iron cage

Supervisory management spends most of his/her time:

● Planning and organizing

 ● Planning and controlling
● Directing and controlling
● Organizing and controlling

Which of the following are sub-groupings of the classical approach?

● Individual and bureaucracy

● Scientific management and bureaucracy
● Scientific management and gender management
● Environment and individual

Which of the following is not an assumption of Theory X?

● Employees dislike responsibility

● Employees are creative
● Employees are lazy
● Employees dislike work

_____develop and carry out tactical plans.

● Operational plans
● Tactical plan
● Management by objectives

Which statement is wrong?

● Leader role is under Interpersonal managerial roles

● Disseminator role is under Interpersonal managerial roles
● Entrepreneur role is under Decisional managerial roles
● Negotiator role is under Decisional managerial roles

Which of the following is not an example of bureaucratic functioning in organizations?

● Paperwork and record-keeping

● Advertising and marketing brochures
● Policies, rules and procedures
● Hierarchical organizational structure

What characteristics is not a key feature of the 'Open System' model of management?

● Morale
● Growth resource
● Innovation
● Adaption

Used to describe a framework for the analysis of macro environmental factors:

● SWOT Analysis
● Case Analysis
● PEST Analysis
The most effective leader is one who:

● none of the answers are correct-not

● works with managers and employees to make decisions
● makes managerial decisions without consulting others
● has the leadership style most appropriate to the situation and the employee involved.

The leader of an organization performs __________, as per Mintzberg.

● All of the given options

● An Interpersonal role
● An Informational role
● A Decisional role

Which of the following is a strength for an organization?

● Presence of non-price competition

● New market opportunities in Germany
● Low labor turnover
● Small competitors in the home market

Mintzberg identifies twelve managerial roles grouped into three classes: Interpersonal, inter-organizational and
decisional.

● The statement contains three errors.

● The statement is true.
● The statement contains one error.
● The statement contains two errors.