WEB-BASED PERFORMANCE COMMITMENT AND REVIEW DATA COLLECTION

AND CONSOLIDATION WITH DECISION SUPPORT SYSTEM

A Research Study
Presented to the
Faculty of the Senior High School
San Ricardo National High School
San Ricardo, Talavera, Nueva Ecija

in Partial Fulfillment
of the Requirements for the
Subject: Research in Daily Life 1

by:

LOVELY A. ANTONIO, DENISSE BOTE, SHANDY MAE CORPUZ, RIZALYN D.

CORTEZ, KARYLLE DELA CRUZ, YNNHA AQUINO GURAY, DANIELLE C. IBANEZ,
DIANA JOY PATIAG, GHEROME TAPANG, RONALIE T. VILLASOTO
 May 2021

CHAPTER I

THE PURPOSE OF THE STUDY

The aims of the study are to describe the online selling practices and to know the reasons

why the online sellers choose this firm of business. This study explores the working methods and

innovation of the sellers in improving the effectiveness of online selling.

Introduction

Online selling is a new trend of shopping nowadays and it is quickly becoming part of

lifestyle. It is another kind of business wherein the transaction happens with the use of Internet or

mobile apps. It helps us to diminish our time because anyone can buy any products at any time of

the day so that everyone may have a quality time with personal life.

According to Karen Frishman (2013), a Basic Level Expert Author, the online selling field may

seem infinite in scope, with millions of potential customers worldwide. Success in selling

collectibles on the web is gained in much the same way as it is in the physical world, by knowing

buyers' needs and meeting them.

Nowadays, internet is widely spread and technology is the most important element in engaging

in online selling. All of us, know that if you post something online everyone will able to see it.

That’s why many users have a capability to sell and purchase products. And because of that

some people use that as an opportunity to earn profit by selling product or services online.

As quoted by Silva Devaki,

“Sales is not about selling anymore, but about building trust and educating”
In business field, sellers should not focus only on selling their product or services but also they

should consider how they can get their trust so that they will patronize their product again. In

online selling, they should meet or exceed the consumer expectations and this will contribute to

the development of trust between the customer and the sellers. The sellers should act as an

educated person. They should not fool their customers to gain more profit because in social

media it is easy to manipulate their posts just to attract customers

.In addition, lack of confidence is another disadvantage. Customers, especially in Italy, have little

confidence in e-commerce sites, especially in online payment tools. For this reason, the presence

of a live-chat support on the site is of paramount importance, so that the customer feels safer,

supported step by step, and therefore more inclined to buy. Another factor that positively

influences the buying behaviour is the presence of customers’ feedbacks. Being able to read

reviews from customers who have already purchased in the website greatly increases the

confidence in the vendor (Fontebasso, 2017)

People now a day, choose to purchase product through online rather than the actual buying

process. But the researchers believed that online selling is one of the most convenient way of

purchasing therefore, they want to know why online sellers choose this business even though

there are a lot of chooses. There are a lot of bystanders; instead of browsing on the internet with

nonsense purpose they can engage in online selling to earn profit that will help them to have

additional income.