TH1807

Homework
Instructions:
1. Search for information and accomplish the following:
• Provide/create an organizational structure of a hotel’s rooms division;
• Identify the functional departments that are linked to the front office department and explain
how each collaborates with front office; and
• Give three (3) front office job positions along with their respective duties and responsibilities.
2. Visit http://www.tripadvisor.com and do the following:
• Browse through some of the reviews by travelers about the different hotels in the Philippines,
preferably those within your locality or region. Takedown notes and make a summary of the
common feedback or factors that cause these hotels to be positively or negatively reviewed,
particularly on rooms division; and
• Afterward, answer this question:
o What are the implications of your findings to a front office staff?
3. Create an output using the format below. Make sure to include your reference/s.
 Paper Size: Short bond paper (8.5” x 11” or Letter)
 Font: Calibri
 Font Size: 11 pt.
 Spacing: Single
 Margin: 1” all sides
4. Your output will be graded using the following rubric:
CRITERIA PERFORMANCE INDICATORS POINTS
Required information is complete and accurate; there is an evident referencing
30
Content of information included.
(60 points) Positive and negative reviews are noted; implications of such findings to the
30
front office staff are explained.
Mechanics The output is written clearly and logically; points are organized as enumerated. 10
(15 points) The proper format is observed. 5
TOTAL 75
5. Upload your output in the eLMS under the 01 Homework 1 section for grading by your instructor. Save
also a copy on your device for later use on the succeeding modules. Use your surname as the filename for
easier identification.

01 Homework 1 *Property of STI

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