TH1807

Homework
Instructions:
1. Search for information and accomplish the following:
• Provide/draw an organizational structure of a hotel’s rooms division;
• Identify functional departments that are linked to the front office department and explain how
each collaborates to front office; and
• Give three (3) front office job positions along with their respective duties and responsibilities.
2. Visit http://www.tripadvisor.com and do the following:
• Browse through some of the reviews by travelers about the different hotels in the Philippines,
preferably those within your locality or region. Take down notes and make a summary of the
common feedback or factors that cause these hotels to be positively or negatively reviewed,
particularly on rooms division; and
• Answer this question:
o What are the implications of your findings to a front office staff?
3. Create an output using the format below. Make sure to include your reference/s.
 Short bond paper (8.5” x 11”)
 Font: Calibri
 Font Size: 11
 Single Spacing
 Margin: 1” all sides
4. Your output will be graded using the following rubric:
CRITERIA PERFORMANCE INDICATORS POINTS
Required information is complete and accurate; there is an evident referencing
30
Content of information included.
(60 points) Positive and negative reviews are noted; implications of such findings to the
30
front office staff are explained.
Mechanics Used correct grammar, punctuation, spelling, and capitalization. 10
(15 points) Proper format is observed. 5
TOTAL 75
5. Submit your output on the eLMS. Print a copy and bring it to the class next meeting (Week 2).

01 Homework 1 *Property of STI

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