TH1807

TASK PERFORMANCE
Instructions:
1. Work in pairs and create two (2) different three-minute booking scripts, including the following
specifications and considerations. Use the sample dialogues provided in 03 Handout 2 as your guide.
• Number of guests to check-in
• Room types and configurations
• Room rate categories and tariffs
• Billing arrangement
• Type of reservation
2. Create your scripts with these format details:
 Short bond paper (8.5” x 11”)
 Font: Calibri
 Font Size: 11 pt.
 Single Spacing
 Margin: 1” all sides
3. An actual reservation procedure will be demonstrated in the last meeting before the examination
week (Week 4). A maximum of six (6) minutes will be given to each pair for presentation where they
are not allowed to hold a script.
4. One (1) student will be acting as a reservations staff, while the other will be a guest in two (2) rounds,
respectively:
• 1st round (Script A: Telephone) – Student A: Reservations staff | Student B: Guest
• 2nd round (Script B: Walk-in) – Student A: Guest | Student B: Front Desk Staff
Optional: Students are encouraged to bring props and dress in a more appropriate attire to make their
presentation more realistic.
5. Your output and presentation will be graded based on the following rubric:
CRITERIA PERFORMANCE INDICATORS POINTS
Required information is complete and correct. 40
Content
Content has correct grammar, punctuation, spelling, and capitalization. 5
(50 points)
Printed output follows the specified format. 5
Presenters properly demonstrated the complete reservation process. 10
Presenters maintained confidence, composure, and good manners
15
throughout the demonstration.
Delivery Presenters used clear, audible voice during the entire demonstration; the
(50 points) words are enunciated well; and the conversation has a good, natural 15
pacing.
Appropriate attire, proper grooming, and posture are observed. 5
Length of presentation is within the assigned time limit. 5
TOTAL 100

03 Task Performance 1 *Property of STI

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