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5.

       Which of the following was not given as a key feature of Total Quality Management?
(a)    Using quality tools and techniques (b) Continuous improvement (c)
Teamwork, trust and empowerment (d) Establishing clear specifications
Ans. (d)

POK stands for


(A) Product ordering Kanban

(B) Process Ordering Kanban

(C) Production Ordering Kanban

(D) Plan Ordering Kanban

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