Presentation on

Quality Management

Date: June 22, 2023

Prepared By:

Jahid Hasnain
Sub-Divisional Engineer,
PWD

1
Outline

2
 Concept of Quality
Quality
the “degree to which a set of inherent characteristics (attributes)
of the delivered object satisfies a set of requirements.”

3
 Aspects of Quality
✓Performance [primary operating characteristics, measurable]
✓Features [additional characteristics to enhance appeal/service]
Quality
✓Reliability [performance assurance without failure]
✓Conformity [level of precision to meet set standards]
✓Durability [life span of the product]
✓Serviceability [easiness to service revival after failure]
✓Aesthetics [subjective preference of user]
4
 Benefits of Quality

Efficient
Stakeholder Ensure best
Value for price resource
Satisfaction practice
utilization

Continuous Value addition Transparency

Sustainability
improvement to society of service

5
 Why Quality Management
QM addresses the MANAGEMENT of a PROJECT and its
DELIVERABLES in COMPLIANCE WITH SET REQUIREMENTS
Management to

Achieve Quality

Maintain Quality

Improve Quality

6
 Quality Management Process
(2) Detail
(1) Basic (10) Lesson
Requirement (3) Project
Scope learned
Requirements of
identified by Determination
Customer
Project Team
(11) Plan Adjustment

(5) Additional (4) Available

(6) QM Plan Quality Quality (12) Corrective
Standards Standards Actions

(9) Test& (15) Customer

(7) Integration
of (8) Execution of Acceptance
verification of
Project needs Plan (QM) (Project Completion)
outputs (QC)

7
Components of Quality Management
(1) Plan Quality

(3) Control Quality (2) Manage Quality

8
[1] Plan Quality
the process within project planning phase to

identify quality REQUIREMENTS/STANDARDS

define DELIVERABLES

find way to DEMONSTRATE COMPLIANCE

9
 [1] Plan Quality

▪ Project ▪ Expert ▪ Quality

TOOLS & TECHNIQUES

INPUTS

OUTPUTS
agreement judgement management
▪ Standards ▪ Data analysis Plan
▪ Policies ▪ Test & ▪ Quality
▪ Enterprise inspection parameters
environmental planning ▪ Quality
factors ▪ Brainstorming inspection
▪ Discussion terms

10
 [2] Manage Quality
the process of executing QM plan focusing on -
▪ Project completion satisfying set requirements.
▪ perform duties as per set standards.
▪ identify ineffective components.
▪ check and analyze QC feedbacks.
▪ check compliance status.
▪ identify causes of substandard quality.
▪ update Plan, revise project scope, schedule and cost baseline.
11
 [3] Control Quality
the process of inspection, monitoring and recording results of QM
activities focusing on-
▪ assessment of ongoing performance.
▪ produce test & evaluation reports.
▪ ensure stepwise outputs to be correct.
▪ help understand the status of complying
the specified requirements of the key stakeholder for final acceptance.
▪ indicate source(s) of non compliance and force for corrective measures.
12
13
 Exercise - 1
Project Title: Construction of a specialized hospital
Customer requirements
• Establishment of a Specialized Cancer Hospital.

Project scope identified by Project Team

• Civil and E/M work of hospital building.
• Medical equipment set-up.
• Waste management system.
• Water treatment plant, Oxygen plant, Substation.
14
 Exercise – 1 cont…
Quality standards and policies (requirements)
• Facility for cancer care (medical standards).
• Facility for medical tests and diagnosis (medical standards).
• Medical equipment.
• Building and other Infrastructures (engineering standards).
• Standards for E/M and plumbing facilities.
• Radiation and other medical wastes (waste management standards).
• Research facility (additional standards).

15
 Exercise – 1 cont…
Quality management plan
• Survey, sub-soil investigation, feasibility study etc.
• Master plan (maintain connectivity, balance, proportionate space allocation etc.)
• Architectural design (underground Radiation facilities, free height, landscaping etc.)
• Structural design (meeting building code, material standards, safety etc.)
• E/M, Plumbing, Fire safety design.
• Procurement planning, budgeting, scheduling, supply chain sourcing.
• Preparation of detail specification and quality assurance plan.
• Test standards, parameters, frequency, sampling method, acceptance criteria etc.

16
 Exercise – 1 cont…
Quality management plan – [Civil work of the hospital building]

DESIGN

Follow BNBC and relevant other codes and standards

[i] [ii] [iii]

[iv] [v]
Structural Geotechnical Building
Detailing Fire rating
Design Design Materials

17
 Exercise – 1 cont…
Quality management plan – [Civil work of the hospital building]
Dead
Gravity
Live
Wind
Loads Lateral
Earthquake
Material Earth
Boundary Misc. Flood & Surge
Condition
Structural Explosion
Design Serviceability

18
 Exercise – 1 cont…
Quality management plan – [Code provisions for Load consideration]

19
 Exercise – 1 cont…
Quality management plan – [Code provisions for Material aspect]

20
 Exercise – 1 cont…
Quality management plan – [Code provisions for Serviceability]

21
 Exercise – 1 cont…
Quality management plan – [Structural Design considerations - sample]

22
 Exercise – 1 cont…
Quality management plan – [Civil work of the hospital building]
Water table, Load
Geotechnical Design Soil investigation Capacity, Soil class,
Liquefaction potential

Shallow/Deep, Settlement,
Foundation
stability, economy

Retaining height,
Retaining structure surcharge, stability,
economy
23
 Exercise – 1 cont…
Quality management plan – [Geotechnical Design Data]

24
 Exercise – 1 cont…
Quality management plan – [Civil work of the hospital building]
Strength grade f’c and f’cr

Aggregate CA, FA Gradation, FM, ACV etc.

Reinforcement fy, fu, composition, ductility etc.

Mix ratio, Workability, Durability As per requirement

Concrete
Mixing, Conveying, Depositing, Curing Prepare SOP
Building Materials
Acceptance Criteria Field Test and/or Lab Test report
[Specifications & Test
Standards]
Formwork Steel/Plywood/Fiber glass/Wooden

Masonry, Floor Finish, Paint, Sanitary appliances etc.

25
 Exercise – 1 cont…
Quality management plan – [Material Specification - sample]

26
 Exercise – 1 cont…
Quality management plan – [Civil work of the hospital building]
Material Strength
General Design Considerations

Notes Codes & Standards

Case
Special criteria
Specific

Member Structural
Details Non-Structural
Prepare
Structural Seismic Detailing
Detailing Drawings
Special criteria for corrosive environment
27
 Exercise – 1 cont…
Quality management plan – [Structural Drawing - sample]

* All relevant drawings shall be prepared at this stage for execution at next stage.
28
 Exercise – 1 cont…
Quality management plan – [Seismic Detailing Requirements- sample]

BEAM of SMF
29
 Exercise – 1 cont…
Quality management plan – [Considering Exposure condition - sample]

30
 Exercise – 1 cont…
Execution of construction work (Quality Management) – [Civil work of the hospital building]

Field check Comply standard

Checklist
Schedule of Sampling & Testing
Supply-Chain
Man, Incentive/
Training/Meeting
Material, Motivation
Equipment
Sampling, Testing, Compare with
All relevant Field Reporting specification
Drawings Construction
Revise QM Plan Revise Scope, schedule, cost
31
 Exercise – 1 cont…
Execution of construction work (Quality Management) – [Inspection, Sampling, Test]

32
 Exercise – 1 cont…
Execution of construction work (Quality Management) – [Inspection, Sampling, Test]

33
 Exercise – 1 cont…
Execution of construction work (Quality Management) – [Inspection, Sampling, Test]

34
 Exercise – 1 cont…
Execution of construction work (Quality Management) – [Inspection, Sampling, Test]

35
 Exercise – 1 cont…
Execution of construction work (Quality Control) – [Civil work of the hospital building]

All relevant Comply Criteria Accepted

Field Report,
Drawings, Test Report,
Specification, Inspection Request Plan
QA
Standard, Report, Survey revision
Policy Report Non-
compliant Propose
Share among Revision of
QA
stake holders Scope,
Schedule, Cost

36
 Exercise – 1 cont…
Execution of construction work (Quality Control) – [Test Report - Sample]

37
 Analysis Tool - Cause and Effect
Quality Management – [Possible Sources of Non-compliance]

38
Important Issues of Quality Management
Gold Plating
(unwanted quality)
Prevention over
Inspection
Continuous Improvement

Just In Time

Responsibility

Cost of Quality

39
Thank You!

40