ASSESSMENT

BSBPMG532 Manage project quality

Student Name : Pasindu Bhanuka Weerasekara

Student ID : 11452975

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ASSESSMENT
BSBPMG532 Manage project quality

Knowledge Assessment (Written Tasks)

1. The cost of quality refers to:

(a) The cost to put quality systems and checks in place.
(b) The additional cost to make better products or services.
(c) The total cost of all efforts related to quality.(Missed)
(d) None of the above.

2. Quality Control is
(a) Evaluating overall project performance to ensure the project will satisfy the relevant quality
standards.
(b) Identifying which quality standards are relevant to the project and how to satisfy them.
(c) Monitoring specific project results to ensure that they comply with the relevant quality
standards while identifying ways to improve overall quality.
(d) The graphic display of data that illustrates results of a process over time.

3. Quality Assurance is
(a) Evaluating overall project performance to ensure the project will satisfy the relevant quality
standards.
(b) Identifying which quality standards are relevant to the project and how to satisfy them.
(c) Monitoring specific project results to ensure that they comply with the relevant quality
standards while identifying ways to improve overall quality.
(d) The graphic display of data that illustrates results of a process over time.

4. The Quality Management Plan must address

(a) Quality Control for the project.
(b) Quality Assurance for the project.
(c) Continuous Process Improvement for the project .
(d) All of the above.
(e) None of the above.

5. In the context of Project Quality Management, a scatter diagram is a

(a) Quality Control tool or technique
(b) Quality Control output
(c) Quality Assurance tool or technique
(d) Quality Assurance output
(e) Quality Planning tool or technique

6. When doing Quality Planning the following need to be considered, except:

(a) The Project Scope Statement

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(b) The Project Network Diagram
(c) Rules, standards or guidelines that relate to the product or service
(d) Procedures, standards or guidelines that pertain to the organization

7. The process control charts are used:

(a) to determine whether a process is or not

(b) to detect the problem
(c) to reject the problem
(d) to determine the acceptability of the work product

8. The process of identifying quality requirements and/or standards for the project and its
deliverables and documenting how the project will demonstrate compliance with quality
requirements and/or standards is called:
(a) Plan Quality Management
(b) Control Quality
(c) Perform Quality Assurance
(d) Both A & B

9. Quality control in the final analysis is :

(a) using the process of monitoring project results to decide if the outputs meet the requirements
(b) a production system
(c) an inspection system
(d) fitness for purpose

10. Which of the following outputs of the Plan Quality Management is not used as an input in the
Perform Quality Assurance process?
(a) Quality Management Plan
(b) Process Improvement Plan
(c) Quality Metrics
(d) Quality Checklists

11. The technique used as an additional quality planning tool and allow ideas to be brainstormed
in small groups and then reviewed by a larger group is known as

(a) Brainstorming
(b) Nominal Group Technique
(c) Force-Field Analysis
(d) Quality Management and Control Tools

12. The name for the tool used in Perform Quality Assurance to represent decomposition
hierarchies such as the WBS (work breakdown structure), RBS (risk breakdown structure), and OBS
(organizational breakdown structure) is:
(a) Tree Diagrams

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(b) Process decision program charts (PDPC)
(c) Affinity Diagrams
(d) Matrix Diagrams

13. The technique of comparing actual or planned project practices to those of other projects to
generate ideas for improvement and to provide a basis by which to measure performance is
known as:
(a) Workbench
(b) Quality control
(c) Dependency
(d) Benchmarking

14. Gordon has recently taken over a project as the project manager. The project is already
halfway through the execution. Reviewing the project management plan, Gordon found outs that
the project’s WBS is not aligned with the project management plan and the 100% rule was
ignored. What does this mean?

WBS consists of all the work packages from upper level to lower level categorized on phases of
the project. 100% rule describes how the upper level task completes with respect to the
completion of lower level tasks under that major task. Project management plan includes the time
line for the completion of tasks. If the project ignores the 100% rule project overruns.

15. A project manager is unsure of the difference between precision and accuracy and asks for
your help in understanding the difference between the two terms. Which of these responses
would be the best response to such a question?
(a) Accuracy and Precision are equivalent and normally specified in the SOW by the customer who
issues the SOW.
(b) Accuracy is consistency that the value of a repeated set of measurements are clustered and
have little scatter whereas precision is correctness that the measured value is very close to the true
value.
(c) Accuracy is more important than precision. The project management team must decide the
level of accuracy required.
(d) Precision is consistency that the value of a repeated set of measurements are clustered and
have little scatter whereas accuracy is correctness that the measured value is very close to the true
value.

16. You are the project manager of a project and have come up with a bar graph of problems
and their frequencies. This kind of a chart is called a?

Histogram

17. What of the following is wrong about Cost of Quality (COQ) as a tool for Plan Quality process?
(a) Cost of Quality does not include Cost of Conformance (money spent during project) and Cost
of Non-conformance (money spent during and after the project).

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(b) Prevention Costs are those that ensure of building a quality product, while Appraisal Costs are
related to the process of assessing the quality.
(c) Cost of Non-conformance includes Internal Failure Costs (rework, scrap), and External Failure
Costs (liabilities, warranty work, lost business).
(d) Cost of Conformance includes prevention Costs (training, document processes, equipment,
time to do it right) and Appraisal Costs (testing, destructive testing loss, inspections).

18. What documents the Quality Audit provides needs to update?

(a) Project Document - Quality audits reports, Training plans, and Process documentation.
(b) Organizational Process Assets - the parts related to quality standards.
(c) Project Management Plan - Quality Management Plan, Schedule Management Plan, and Cost
Management Plan.
(d) Project Document Updates.
(e) All choices are right.

19. What is the purpose of Quality Metrics in Perform Quality Assurance process?
(a) Define project or product attributes and how the Quality Control process measures it.
(b) Define project processes to be evaluated and improves by the Quality Control process.
(c) Define project or product properties to be measured by the Quality Control process.
(d) Define a project or product risks to be address during the Quality Control process.

20. You are the project manager for an automobile company. Because of change in Government
regulations, the emission norms for automobile vehicles have been made stricter. As a project
manager, you are concerned that your project will not satisfy the required quality standards. This
could be remedied through better:
(a) Quality Assurance
(b) Quality Planning
(c) Quality Control
(d) Modifications to Quality Management Plan

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Assessment Outcome

Question Correct ()

10

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20

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Assessed by _________________________ Assessor Signature_______________ Date _________

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Skills Assessment (Practical Tasks)

ASSESSOR NOTE

These instructions must be followed when assessing the student in this unit. The checklist on the
following page is to be completed for each student. Please refer to separate mapping document for
specific details relating to alignment of this task to the unit requirements.

This competency is to be assessed using standard and authorised work practices, safety
requirements and environmental constraints.

Assessment of essential underpinning knowledge will usually be conducted in an off-site

context.

Assessment is to comply with relevant regulatory or Australian standards' requirements.

Resource implications for assessment include:

• an induction procedure and requirement

• realistic tasks or simulated tasks covering the mandatory task requirements

• relevant specifications and work instructions

• tools and equipment appropriate to applying safe work practices

• support materials appropriate to activity

• workplace instructions relating to safe work practices and addressing hazards and
emergencies

• material safety data sheets

• research resources, including industry related systems information.

Reasonable adjustments for people with disabilities must be made to assessment processes
where required. This could include access to modified equipment and other physical resources,
and the provision of appropriate assessment support.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?

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The assessment process is designed to answer the question “has the participant satisfactorily
demonstrated competence yet?” If the answer is “Not yet”, then we work with you to see how we
can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your Trainer will
provide you with the necessary feedback and guidance, in order for you to resubmit/redo your
assessment task(s).

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to an assessment of your competency. An
appeal should only be made if you have been assessed as ‘Not Yet Competent’ against specific
competency standards and you feel you have sufficient grounds to believe that you are entitled to
be assessed as competent.

You must be able to adequately demonstrate that you have the skills and experience to be able to
meet the requirements of the unit you are appealing against the assessment of.

You can request a form to make an appeal and submit it to your Trainer, the Course Coordinator,
or an Administration Officer. The RTO will examine the appeal and you will be advised of the
outcome within 14 days. Any additional information you wish to provide may be attached to the
form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in
this unit, speak with your Trainer, as you may be able to apply for Recognition of Prior Learning
(RPL).

Credit Transfer
Credit transfer is recognition for study you have already completed. To receive Credit Transfer,
you must be enrolled in the relevant program. Credit Transfer can be granted if you provide the
RTO with certified copies of your qualifications, a Statement of Attainment or a Statement of
Results along with Credit Transfer Application Form. (For further information please visit Credit
Transfer Policy)

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Task 1 – Project Quality Management

Assuming your organization was awarded the following tender:

ATM ID: NAA RFT 20xx/1058

Agency: National Archives of Australia

Category: 81110000 - Computer services

Close Date & Time: 15-Aug-20xx 2:00 pm (ACT Local Time)

Publish Date: 15-Jul-20xx

Location: ACT Canberra

ATM Type: Request for Tender

APP Reference: NAA20XX-1

Multi Agency Access: No

Panel Arrangement: No

Description:

A service provider is being sought for the technical upgrade of the Archives’ website
Destination: Australia. In order to ensure the best value for money and optimal functionality (for
the website and related exhibition interactive) going forward, it is necessary for the website to
be transferred from a proprietary CMS to a commonly available CMS (including, but not limited
to, an Open Source CMS).

The website will enable the National Archives of Australia to collect user contributed data about
the photographic collection featured on the site. The interface must be modern, engaging and
user-friendly, designed to meet the needs of people of all ages, and differing levels of
computer and English literacy. The website must interact successfully with an exhibition
interactive via an existing API. There is an option for hosting, maintenance and support services
to be provided from contract execution until 31 December 2019.

Timeframe for Delivery: November/December 20XX with a possible extension of up to 3 years

for hosting and maintenance.

The Requirement

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 The National Archives of Australia (Archives) (the Customer) is responsible under the Archives Act 1983
(Cth) for the preservation and storage of Commonwealth records, including the archival resources of the
Commonwealth.

This procurement request relates to the website redevelopment and hosting and maintenance services
for website Destination: Australia. The current website is located at
https://www.destinationaustralia.gov.au

The photographs showcased on this website are part of the Immigration Photographic Archive
(Series A12111). This collection comprises more than 22,000 black-and-white and colour
photographs taken by government photographers between 1946 and 1999 to record the
arrival and settlement of migrants in Australia after World War II. The photographs were used in
newspapers, magazines, posters, brochures and displays to promote Australia as a prosperous
welcoming nation to potential migrants and to reassure the Australian public that new migrants
would readily settle into the Australian way of life.

In 2014, Destination: Australia was upgraded to encourage users to upload their own photographs and
stories to share their migrant experience, further adding rich personal context to the Archives’ collection.
These ‘Feature Stories’ are also available (via an API) in a ‘Globe’ interactive in the Archives’ exhibition A
Ticket to Paradise?, which is touring nationally from April 2016 to September 2019.

Required

 Redevelopment of existing website Destination: Australia

 Software to be either open source or common-use proprietary Content Management System
(CMS)
 One website prototype round, with testing and feedback
 Website testing including content review
 Final revisions
 Final testing and bug fixes
 Website handover
 Final documentation including website style guides, master templates, admin user
guidelines, technical specifications. This must be written in English with clear instructions
for non-technical experts to operate the CMS.
 

Optional

 External hosting and ongoing support with a service level agreement (3 years).

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  Updates and post implementation changes in response to user feedback
 

Required deliverables

API compatibility

 The website must continue to work with the pre-existing API linking the content with an
exhibition interactive
 The administrator account to the Destination: Australia CMS must have a check box function that
allows the administrator to select which feature stories will be published through the API to the
exhibition interactive.
 The API must be able to draw all user-added content in the selected feature stories,
including photographs, through to the linked exhibition interactive.
 The website will support sourcing and storing its data from the Archives’ API, according
to API calls provided by the Archives, to ensure valid, up to date data is displayed on
the website.
 The website must successfully GET, POST and PUT and DELETE data using the API
within agreed timeframes.
 Data from the API contains a mix of official records and user generated content
 API compatibility and function must be maintained at all times until December 2019
 The successful supplier will be provided with further documentation on the API.
 

Accessibility/compatibility

 All elements of the solution must comply with the relevant Australian Government
mandatory criteria including meeting Web Content Accessibility Guidelines (WCAG) 2.0
– to Level AA. Refer to the Australian Government Digital Transformation Office website
for more information – https://www.dto.gov.au/standard/design-guides/
 Any online forms should include identifying mandatory fields, error validation and error
suggestion on input fields (e.g. include @ for email addresses), as per the WCAG 2.0
Level AA.
 All elements of the solution must display consistently across popular Windows,
Macintosh and Linux browsers including Internet Explorer (V9 up), Firefox, Chrome,
Safari and Opera.
 Code to ensure ease of use and accessibility from desktop, tablet and smart phone /
mobile platforms using responsive interface design.
 

Privacy, security and intellectual property

 Data captured in online forms should reflect the Australian Privacy Principles (which
unify the National Privacy Principals and the Information Privacy Principles) and security
obligations of (ASD). Including any updates to how data should be stored according to

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 the Australian Privacy Principles or security obligations.
  Website security appropriate to support administration module, members’ pages, API
developer key hidden and enables encryption of stored data including indexes and
registered user’s personal details e.g. email address.
 

Hosting

 The website application must be built to be hosted externally to the Archives’ IT

infrastructure taking into account data sovereignty, data protection controls (see the
Australian Government Protective Security Policy Framework (PSPF) and Information
Security Manual) and compliance with the Privacy Act.
 Please see ‘Optional Deliverables’ for information on the optional hosting component of
this procurement process.
 

Aesthetic design

 The aesthetic design of the website must be maintained for the upgraded website.
 Style guides and other necessary components will be provided to the successful
Supplier.
 

Content Management System

 The website must support formats to enable crowd sourced data and display of
collection data including images.
 The solution must provide an easy way for administrators to view and record user-
generated activity across the site from within the administration CMS.
 The website’s supporting CMS or web application must have both a design and source
interface enabling recognition of user contributed data and has the ability to manage
full user administration and content moderation in-house. This must include tasks such
as updating all content (including descriptions on collection photographs), monitoring
and moderating user-generated data and where necessary, blocking, removing, editing
and/or extracting user-generated data.
 Administration module must be secure
 Administration page displays name (as well as screen ID) of contributing users
 The solution must support Google Analytics for website visitor statistics and pre-scripted
database reports for listing and exporting all user generated content.
 The website must comply with records management requirements to enable the
website to be archived with user-generated data extracted (e.g. XML, CSV format and
image formats) with relevant references for future re-purposing.
 

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 Email notifications to administrator

 Email notification to be sent to destinationaustralia@naa.gov.au when a user adds a

comment, tag, person, location to a collection photograph, or adds a feature story. 
Notifications should include a hyperlink to the new content in the CMS administrator
account.
 Email notification to be sent to destinationaustralia@naa.gov.au when a user reports
comments or other content. Notifications must include a direct hyperlink to the
reported content.
 

Public user login

 Website users have the option of browsing and searching the website without
registration. Anyone wishing to input data to the website must register and login with a
unique email address and passphrase.
 Existing usernames and passwords must carry over to the redeveloped site
 Profile must include an online form for users to contact Archives to remove or edit their
user-added content
 Optional: ability for the user to ‘link’ together multiple stories that they have contributed
by the user, or to allow sorting by tag with user name. The published feature story page
would display a link to take viewers to the related stories.
 

Navigation

 Website navigation must align with pre-existing information architecture for Destination:
Australia.
 Breadcrumbs must be added to the top of each page to enhance user navigation
 

Search function

 Ability to query search and return search results, this will be supported through the API
calls, and the interface will need to be configured to return merged search
requirements and apply search parameters (e.g. filters) for the Discovering Anzacs
interface.
 Required: free text feature stories and comments contributed by users must be posted back to
the API to become searchable on Destination: Australia.
 User-added tags on stories must be posted back through the API to become
searchable.
 User-added locations on stories must be searchable and clickable to sort stories by
place
 Adding terms to the search parameters should refine the search (it currently expands
the result field)
 The website must include all images within the A12111 series/collection, and search results must
display all relevant images. Check that search picks up all photographs in collection (or that

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 Destination: Australia captures all images in A12111) – e.g. searching for “Petrus Mouwmans”
does not give a result, although it is listed in RecordSearch: A12111, 1/1963/14/9.
 Results distinguish between feature stories, collection items and user added
photographs.
 Results able to be sorted by category (feature story, collection item) or by date range
(earliest to latest or vice versa)
 Image title to appear at the top of the results display (currently “view this photograph”).
 Hit highlighting - the search interface will support search term (eg. keyword, name) hit
highlighting using bold or similar
 

Updates/fixes to ‘add your story’ form (see Attachment B for images of changes)

 All free text fields must allow users to copy and paste text from other programs.
 The fields ‘Year’, ‘Country of origin’, ‘Theme’ and ‘Photos’ (at least one) must be
compulsory

Adding images

 ‘Add photos’ must be moved to location above ‘Add Your Story’

 When adding an image from the website, the citation and image caption must also be
imported. The citation (e.g. NAA: A12111, 2/1969/4A/18) must be locked in, with the
option for the user to personalise the caption.
 When adding an image from the website, users must be able to search by collection
control symbols and non-consecutive key words.
 When adding an image from the website, user has the ability to refine the search using
date range.
 When adding an image from the website, clicking ‘enter’ after typing keyword must
initiate the search (currently takes user to blank error page).
 ‘Add image from website’ search must return all results available through Destination: Australia.
 The website must perform checks to ensure the user is uploading an accepted size and
format (e.g. png, jpeg) and provide error messages where limits are exceeded.
 Optional: add a new function to allow users to select from their ‘Favourite’ images to
add to their story.
 Optional: users able to crop images before they upload.
 

Add your story

 ‘Add your story’ text field must allow simple formatting: paragraph breaks, italics.
 Must display Latin diacritics (accents e.g. acute é, grave è, circonflex ê, caron č; dots e.g.
diaeresis ë; cedilla ç, ogonek ą).
 

Feature story publishing process

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  Selecting ‘Preview’ must save a copy that allows for the user to return and edit content.
This draft copy must not be publicly available at this stage.
 Selecting ‘Save your story’ (on contribution form page) or ‘Save and submit’ (on preview
page) submits the story to the CMS and publishes the feature story on the live website
 Stories are automatically published on submission.
 

Feature story display page (front end)

 On published feature stories, viewers must be able to click on categories (year, country,
tags, locations) to bring up a list of any other stories/images with the same user-added
metadata
 Must display Latin diacritics (accents e.g. acute é, grave è, circonflex ê, caron č; dots e.g.
diaeresis ë; cedilla ç, ogonek ą)
 Must display simple formatting: line breaks, italics
 Images must be able to open for larger display in a lightbox, with accompanying
caption
 Optional: where a user has added a photograph from the website, the image on the
published feature story page links back to the image display page for the particular
record (i.e. with metadata, comments, tags etc).
 Optional: if users add data to ‘location’, map with tagged locations should be shown on
published feature story page.
 

Record display page (front end)

 Required: create ‘order record’ button that takes the user through to PhotoSearch result
for that image and the associated ‘ordering images’ text box.
 

Home page

 Optional: preview of ‘Feature stories’ displays feature stories at random

Testing

 The Supplier must outline the project plan and team roles and the testing strategy and
plan. It should also include any handover files and documentation to be provided for
implementation.
 Extensive testing will be required prior to the website launch. This includes iterative
testing during development, implementation of changes and subsequent re-testing.
 On implementation and handover the Destination: Australia website should be fully functional
and populated with relevant content and data. As part of the website handover, training sessions
and support documentation for nominated administrators will also be required.
 Testing must include success of API calls to/from the Destination: Australia website for creation,
deletion, updates and retrieval of data in conjunction A Ticket to Paradise? ‘globe’ interactive.

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  The National Archives will determine when the website is ready to be launched and the
date. However, the supplier must be able to meet the nominal launch date of 25
October 2016.

Acknowledgements

The banner (visible on all pages) must include:

 Destination: Australia web tile

 Multi-agency logo for the National Archives of Australia and the Department of
Immigration and Border Protection (to be provided by the Customer)
 The following tagline:
o ‘The National Archives acknowledges the support of the Department of Immigration
and Border Protection for the Destination: Australia website’, with the text ‘Department
of Immigration and Border Protection’ hyperlinked to the website
https://www.border.gov.au/
 

Progress meetings and reports

The successful Supplier will be required to:

 Attend the project kick-off meeting (face-to-face / teleconference)

 Attend regular updates at an agreed time and day, at least fortnightly.
 Attend scheduled project meetings to report at key milestones or deliverables
throughout the project.
 Communicate any issues which may impact agreed project tolerances as they occur
 Attend project wrap-up meeting with final deliverables and website handover including
report/documentation.
 Work collaboratively with National Archives staff and Suppliers to meet expectations
and resolve issues.
 

Optional

 Should the option of host services be agreed to by the Customer, the Supplier must
attend ongoing support meetings or maintain regular communication as required, up
until the end of the contract.

Project Management Requirements

 The Archives will nominate a Project Manager who will be responsible for liaison with

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 the successful supplier in relation to management of the contract and overall service
delivery.
 Potential Suppliers must specify all staff and subcontractors proposed to complete the
work.
 The successful Supplier will be required to nominate a Project Manager as the primary
point of contact for the Archives. This person will be responsible for the management of
the contract as a whole and for liaison with the Archives’ Project Manager.

After delivery

The Supplier must commit to providing defect resolution in the post-launch period, up to 30 April 20xx,
in response to Archives user testing and feedback. In this period the Supplier must complete full internal
testing and bug fixes before any solution release for publishing.

Optional deliverables

Hosting and maintenance

The Potential Supplier should provide a response for an optional service level agreement, to
host the website externally to the Archives’ infrastructure, provide ongoing maintenance and
support until 31 December 2019.

 The website application must be hosted externally to the Archives’ IT infrastructure

taking into account data sovereignty, data protection controls (see the Australian
Government Protective Security Policy Framework (PSPF) and Information Security
Manual) and compliance with the Privacy Act.
 Quality of service requirement in order to maintain its effectiveness; available 99% of up
time annually and has appropriate back-up (with equal features to meet above-
mentioned data security and privacy requirements) scalability options and recovery
processes.
 Response time for issues to be negotiated and confirmed with the successful Supplier.

Capability to function with future API’s

Potential to link with National Archives’ and external sources’ collections and data, via API’s that
may be developed in the future.

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Your task is to:

 work with others to decide a project's quality requirements

 document a quality-management plan
 implement quality control and assurance processes for a defined project using a range of
tools and methodologies
 review outcomes and recommend process improvements.

In order to do so, you must:

(a) Work as a group to determine and document the quality requirements applicable to the
project. Create a quality definition table that will outline the quality requirements. Answer the
following questions once the quality requirement definition has been created.

What processes were used to develop the quality definitions? List the steps. (You may need to
discuss this with people involved in the early stages of the project, including the project
manager.)

As the first step of the project quality management plan quality definitions which are the essential
items are identified. But, this defining process is implemented and documented after consultation
with clients, relevant stakeholders and the higher project authority. In order to develop quality
definitions for the redevelopment project of destination Australia, following steps will be taken.

1. Nominating a Project Manager:

The National Archives of Australia nominated a Project Manager who liaised with the
supplier who were awarded the contract. A project manager was also appointed by the
supplier who was responsible for the management of tender and liaising with the Archive’s
Project Manager.

2. Collection of information:

The supplier project team met with the customer and key stakeholders such as other
subcontractors to gather information on quality requirements of the website.

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 3. Grouping and aggregation of quality items

The quality requirements identified during consultation with customer were documented
in a project plan along with cost and schedule baseline. These requirements were
grouped, and similar requirements were combined.

4. Recording aggregated project quality items in a Quality Definition Table

The identified quality requirements were documented in a quality definition table. They
formed 1st column of the table.

5. Scoping how to measure quality items

The supplier project team gathered and with few quality specialists on-board,
brainstormed how to measure each quality item listed in the table.

6. Validating, refining and agreeing on final list of quality items with customer

The draft of quality definition table, with quality requirements and measurable items was
presented to customer and relevant stakeholders for their input. Adjustments and
additions were done, and the customer was asked to identify essential quality items. They
were: compatibility, accessibility, privacy and security, content management system,
unique login and ease of uploading images.

7. Finalising quality items and measures and identifying tools to be applied to quality
measurement

The priority list was taken to project team for their input and the quality items were
reviewed, measurable items were improved, and units of measure were added. This
generated a final version of quality definition table.

What were the quality items identified?

Following quality items were identified at the outset of the project, in the quality management
plan by project manager, client and stakeholders.

1. Compatibility
2. Accessibility
3. Privacy and Security

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 4. Data Protection
5. Content Management System
6. Navigation
7. Unique Login
8. Ease of uploading images
9. Ease of search.

Were measurable items specified? What are they?

Following table has outlined quality items specified as measurable. However, there is no
accepted measure of quality unlike cost and schedule and hence considering the requirements
of customers and relevant stakeholders and will generally be in descriptive outcome terms.

Quality Item Measurable Item

Compatibility  Working with pre-existing API linking

 Administrator control
 Ability to retrieve user added content
Accessibility  WCAG 2.0 level AA identifying
mandatory fields
 Consistency across different browsers
Privacy and Security  Secure data capturing as per Australian
Privacy Principles
 Encrypted administrator and registered
user details
Data Protection  Compliance with ASD security
obligations
Content Management System  Support formats
 Ease of recording and viewing user-
generated activity
 Support Google Analytics
Navigation  Alignment with pre-existing information
architecture
Unique Login  Carryover of existing user names
 Unique login information for each user
Ease of uploading images  Upload image with different
specifications
Ease of search  Fewer support calls
 User added content posted back to API.

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 What information/data would you need to collect to measure quality against the criteria?

Successful project means project deliverables must comply with quality standards. Quality
planning is a critical process which describe how the project quality will be assured and
controlled throughout the project and project team and project manager involves with
defining and codifying the standards that are required by the project to successfully meet
customer expectations. Quality planning is done conjunction with project planning as it
influences triple constraints.

Quality planning helps in determination of:

 What is going to be measured

 What metrics state whether the project is successful or not
 How metrics will be satisfied from beginning to the end of project

The information needed to measure quality of the website redevelopment, Destination

Australia, against the criteria is:

 Roles of project team members associated with the quality requirements and
management
 Responsibilities associated with each role
 Approach of quality assurance
 Techniques and measurements used for quality control
 Quality improvement plan and activities.

What quality items were compromised because of time, resourcing or other constraints?

Project deliverables are to be achieved within the triple constraints of any projects. Therefore,
not only the quality, but also resources and risk have to be manageable within the cost,
schedule and scope of the project. It is necessary sometimes to compromise some quality
inside the triangle of triple constraints but it doesn’t mean that overall project quality is
beyond the customer’s requirement.

Following three quality items have to be compromised based on schedule and cost
requirement after negotiating with customers and stakeholders as it outruns the allocable and
allowable cost and schedule.

 Data protection
 Navigation
 Ease of search.

(b) Develop the outline of a quality plan for a project you have worked on.

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Quality planning can be described as establishing and conducting the process of identifying and
determining quality standards which are most relevant and appropriate to the identified quality
items so that the final product to meet required quality. It needs to be agreed by relevant
stakeholders, ensuring that their expectations of quality are being met correctly. The processes
described should conform to the processes, values and culture of the host organisation. Following
components are included in the quality plan.

 Definition and components of quality known as quality objectives

 Standards or measures to be met
 Level of performance or quality required.

Following table outlines the Quality plan for the destination Australia web redevelopment project.

Quality Item Measurable Item Unit Measure and Standards

Compatibility  Working with pre-
existing API linking
 Administrator control
 Ability to retrieve user
added content
 Average Time between
failures
 Number of calls to help desk
 % of user added content
retrieved

Accessibility  WCAG 2.0 level AA  Number of errors received

identifying mandatory
fields
 Consistency across
different browsers

Privacy and Security  Secure data capturing as  Average time between

per Australian Privacy failures
Principles  Number of error reports
 Encrypted administrator
and registered user
details

Data Protection  Compliance with ASD  Number of error reports

security obligations

Content Management  Support formats  % of errors received

System  Ease of recording and  Number of error reports
viewing user-generated
activity

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  Support Google
Analytics  % of errors while connecting
to google analytics

Navigation  Alignment with pre-  % of failure to link

existing information
architecture

Unique Login  Carryover of existing  Number of existing users

user names carried over
 Unique login information  Number of calls to help desk
for each user

Ease of uploading images  Upload image with  Number of calls to help desk
different specifications

Ease of search  Fewer support calls  Number of calls to help desk

 User added content  % of missing information.
posted back to API

Include:

1 Overall statement on project quality

Redevelopment of Destination Australia website represents a unique approach to technological

advancement by representing software update and enhances demographic and research
information in website. The result of this project may also beneficial to other social media by
potentially highlighting awareness where this is not typically considered. This awareness will lead
to better Archive improve innovation and creation of original content or improvement of policies,
procedures and also training activities. This plan will cover quality issues on,

 Compliance with any legal requirements and policies

 How to manage and approach a project
 Quality management system and your accreditation against any standards such as (ISO
9001)
 Previous experience in dealing with similar projects.
 Qualifications, expertise and experience of key personnel

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2 Processes used in development of the plan

1 Identifying and sharing the understanding of quality objectives

As the initial step to the quality plan, team meetings are conducted to make sure all team
members have a shared understanding of quality objectives. Project stakeholders are also get
involved as it is important to discuss on their quality definitions, requirements and expectations.
Bringing Project team and stakeholders together in this meeting provides a room to better
understanding and provides opportunity to communicate and discuss on views. After sharing and
discussing on identified quality objectives, it is listed down by the project manager.

2 Collecting and Analyzing Input data

Some documents are required for this process including,

 Project Scope/Charter
 Stakeholders Requirements
 Risk Register
 Project Schedule

These documents provide input data for quality objectives. For the analyzing process, project
manager can work together with a data analytics and techniques like cost – benefit analysis are
implemented to determine cost to achieve expected quality.

3 Determining the Project Quality Deliverables

Project deliverables are already listed out, but some deliverables may not be considered for
quality purpose so in this steps all the required deliverables are shortlisted. Specially there are
some resources, products and services associated during the project have to be considered in
quality management.

4 Assigning roles and responsibilities

Project manager has overall responsibility along with the others appointed on undertake specific
quality purpose. Having a separate quality management team is effective based on quality
assurance, control and monitor the improvement of quality and reported to project manager.

 The project manager– Responsible for developing quality management and make sure all
the deliverables meet expected quality under allocated budget.
 Team members- Responsible for quality assurance and quality control for each of the
tasks and activities they are assigned to complete. They are also responsible for ensuring
all the quality standards are followed as designed.
 Stakeholders– Responsible for communicating their expectations of quality achievement of
each phase of the project, and responsible for accepting project deliverables.

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5 Setting up quality matrices for quality control

Quality control means monitoring whether the project deliverables comply with performance
measurement thresholds as indicated in the quality plan. It is necessary to have performance
indicators for each deliverable. Some of the major quality matrices used in each activity of the
project include cost control, on-time performance, failure rate and defect frequency. In addition to
that, for the web redevelopment project following matrices are identified for the quality control of
the website.

 Compatibility
 Performance
 Usability
 Up to date content
 Accessibility

6 Designing Quality Assurance Checklist

The purpose of quality assurance is whether the quality meets the set of standards or not. QA
approach is carried out as following steps,

 Requirements analysis. First, QA engineers analyze the functional and non-functional

website requirements.
 Test planning. Based on the information gathered during the analysis
 Test design. Quality assurance engineers design test prototype that cover the project
requirements.
 Test execution and bug reporting.
 Regression testing. When these bugs get fixed or when more related functionality is
added, QA engineers perform regression testing to make sure everything works properly
and nothing has been affected by the new changes

7 Identifying Risks and Constraints

After developing QA checklist, it is important to meet what type of risk and constraints associate in
approaching expected quality. Identifying risk beforehand and find out solutions for the will help
to avoid delay of time and financial loses while carrying out the project. Prevention and
correction of defects of project deliverables are also in this part.

8 Designing quality improvement plan

As the final step of the quality management plan it is important to cover the loopholes and
constraints immerge when quality control and assurance. This acts as the final checklist to increase
the effectiveness of project deliverables. This will also assist to identify all the corrective actions
such as change request and provide improvements for them.

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3 Definition of quality in a table:

Existing project
Unit Measure and tools that will Timing of
Quality Item Measurable Item
Standards provide quality Measurement
data
Compatibility  Working with  Average Time Cost of Quality Monthly checks
pre-existing API between
linking failures
 Administrator  Number of
control calls to help
 Ability to desk
retrieve user  % of user
added content added content
retrieved.
Accessibility  WCAG 2.0 level  Number of Processes that Monthly checks
AA identifying errors received indicate
mandatory fields  Number of calls variation
 Consistency to help desk
across different
browsers
Privacy and  Secure data  Average time Cost of Quality Monthly checks
Security capturing as per between
Australian failures
Privacy Principles
 Encrypted  Number of
administrator error reports
and registered
user details
Data  Compliance with  Number of Pareto chart Monthly checks
Protection ASD security error reports
obligations
Content  Support formats  % of errors Histograms Monthly checks
Management  Ease of received
System recording and  Number of
viewing user- error reports
generated  % of errors
activity while
 Support Google connecting to
Analytics google
analytics
Navigation  Alignment with  % of failure to Histograms Monthly checks
pre-existing link

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 information
architecture
Unique Login  Carryover of  Number of Control Charts Monthly checks.
existing user existing users
names carried over
 Unique login  Number of calls
information for to help desk
each user
Ease of  Upload image  Number of calls Control Charts Monthly checks
uploading with different to help desk
images specifications

Ease of search  Fewer support  Number of Control Charts Monthly checks

calls calls to help
 User added desk
content posted  % of missing
back to API information

4 Quality Control processes to be used to monitor quality

Quality control is to make sure the project deliverables otherwise outputs meet the acceptance
criteria defined in the quality plan and is verified through inspection, measurement and testing.
This is done to prevent errors on deliverables when it comes to final stage and pass to the
customer. Listed quality items are measured against standards to know that they adhere with
expected quality outcomes.

Item Measure Project Stage

Compatibility Web Interface Standards
Accessibility Web Content Accessibility
Guidelines
Privacy and Security ASD security obligations
Data Protection Documentation standards
Content Management System Documentation standards
Navigation Web Interface Standards
Unique Login Web Interface Standards
Ease of uploading images Web Interface Standards
Ease of search Web Interface Standards
At final delivery
At completion of each
deliverable
At final delivery
At final delivery
At completion of each
deliverable
At completion of each
deliverable
At final delivery
At completion of each
deliverable
At completion of each

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 deliverable.

5 Quality Assurance Processes to be used:

The aim of the quality assurance process to fulfil the quality requirement of deliverables through a
planned and systematic approach. Therefore, it provides the necessary attention to detail for
continuous improvement of activities and processes to achieve quality. Quality inputs are
evaluated using tools and techniques and then determined what suitable output has to be taken
to ensure the quality.

Quality Assurance Approach

 Requirements analysis. First, QA engineers analyze the functional and non-functional

website requirements.
 Test planning. Based on the information gathered during the analysis
 Test design. Quality assurance engineers design test prototype that cover the project
requirements.
 Test execution and bug reporting.
 Regression testing. When these bugs get fixed or when more related functionality is
added, QA engineers perform regression testing to make sure everything works properly
and nothing has been affected by the new changes

Ongoing (External and Internal) At the end (External and Internal)

Procurement activities- testing the purchased
hardware and software essential for website
redevelopment
Quality assurance of milestones
Affinity diagrams- used to generate ideas that
can be linked to form organised patterns of
through about problem
Quality Audit- consists of structured,
independent reviews to determine whether
project activities comply with organisational
and project policies, processes and
procedures
Customer Feedback and Satisfaction Surveys
Activity Network Diagrams

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 Process decision program charts- used to Nonconforming Requirements.
understand goal relative to steps towards goal

(c) Develop a set of performance criteria that could be used to assure quality of project products
and control the quality of processes. What measures would be applicable to each?

Performance Criteria Measures

Demonstrated compatibility with pre-existing Results of performance testing
API linking
Compliance in meeting WCAG 2.0 to LEVEL Results of performance testing.
AA for accessibility
Application of Australian Privacy Principles Feedback from stakeholders
Supporting formats to enable crowd sourced Customer satisfaction surveys
data
Employing unique log ins for each user Reports from Quality assurance team
Alignment of navigation with pre-existing Feedback from stakeholders
information
Ease of using search function, uploading Results of performance testing.
images and story

(d) What lessons are to be learnt from the case study in relation to controlling project quality. To
what extent did it impact on overall project effectiveness?

Lessons learned,

 Importance of quality in project management, Processes which can be sued to develop

quality definition and key concepts and terms.
 How to determine and document the quality requirements applicable to the project.
 Identifying quality items and selection of them among what have be compromised based
on time and cost. What quality matrices should be used to measure quality items against
them.
 Structure of quality plan management plan and main steps the plan comprises of.
 How to carried out quality planning, Quality assurance, Quality control and Identifying
improvements based on evaluation of outputs in quality assurance process. Main tools
and techniques used in each stages.
 As a project manager, how to get others involved, establishing a quality team, assigning
roles and responsibilities and how to manage cost and time effectively but achieving
expected quality outcomes.

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Completion of project within the time frame and budget does not mean a successful project or
effective project unless the customers are not having expected benefits and satisfaction from the
final product or service. There are five main considerations to evaluate the effectiveness including,

 schedule
 quality
 cost
 stakeholder satisfaction
 performance against the business case.

Most of the time customers review the quality of the time after finalizing the project although they
always vigilant of cost and time. But failure of quality means that directly affect to stakeholder
satisfaction and business performance. Therefore working under the quality plan is essential to
avoid such a failure which can be irreversible or although it can be fixed, the it consumes time and
money.

(e) From your own experience produce an outline of quality standards that applied to the project.

1. Web Interface Standards

2. ISO 9001
3. Web Content Accessibility Guidelines
4. ASD Security Obligations (Australian Cyber Security)
5. Documentation Standards
6. Total Quality Management
7. Continuous Improvement.

What was your role in:?

 developing the standards

Quality standards are the documents that provide requirements, specifications, guidelines or
characteristic which can be guided to ensure whether the processes, materials, goods or services
meet their purposes. Project Manager is primarily responsible for the overall quality management
of the project. First, project quality meetings are conducted led by project manager to identify
quality objectives and establish quality matrices for the quality control process and appropriate
quality standards are selected for the quality assurance purpose. Project manager has to always
be aware and updated on QA and QC activities and with collaboration with project team identifies
quality improvement opportunities and implements corrective action or process improvement.
Project manager is also responsible on updating and maintaining quality management plan.

 managing the standards

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In managing the standards project manager plays a critical role with schedule and cost
management. Project deliverables are scheduled to be delivered and budget has been allocated
on each work packages. As quality influences on both of them project manager has to perform
with best management skills on managing standards. Communication with project team as well as
the stakeholders on quality standards and applying continuous improvement while quality
controlling will lead to customer satisfaction with delivering a flawless output at highly expected
level.

(f) How will quality managed throughout the project so that processes were continuously
improved?

Quality control involves identifying faults, product orientation and problem search and elimination
meanwhile Quality assurance involves with prevention of faults, process oriented and planning
and systematic activities. Combination of both sets is the suitable way to improve the quality.
According to ISO continuous improvement is a permanent and ongoing effort to improve
organization's products, services, and/or processes and when it comes to project management it
should be throughout the project life cycle.

Quality management cycle as follows,

 Quality Planning – provides the documentation standards and framework for quality
during the lifecycle of the Destination Australia Project.
 Quality Assurance – provides the necessary attention to detail for continuous
improvement of activities and processes to achieve quality.
 Quality Control – a monitor and inspection process that ensures every deliverable and
work product is measured, tested, and ensures results conform to quality standards.
 Quality Improvement – identifies quality improvement opportunities and implements
corrective action or process improvement.

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(g) Was there room to improve on this? How?

In order to develop and perform quality management for the web redevelopment project of
destination Australia, involvement and providing opportunities as well as the contribution of
National Archives Australia is really important.

 Discussing with project manager and approaching to a final concurrence on quality

objectives, matrices and quality standards.
 Negotiation with allocation of money and scheduling based on quality outcomes
 Involvement for developing quality management plan
 Communication with project manager and active participation for quality management
meetings,
 Providing facilities, finance and other assistance not to slow down or hold on the project
activities

Will create room to perform under quality management plan.

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Observation Checklist

Observation Criteria S NS

Determined quality objectives and standards with input from

stakeholders

Documented, in a quality management plan, quality metrics for the

project and product output

Selected established quality management methods, techniques and

tools to resolve quality issues

Distributed, discussed and supported quality requirements with project

team and stakeholders

Included agreed quality requirements in the project management plan,

and implemented as basis for performance measurement

Undertook quality assurance audit of project processes for compliance

with agreed plans

Assessed quality control of project and product output according to

agreed quality specifications

Identified causes of variance to quality metrics and undertook remedial

action

Maintained a quality management system to enable accurate and

timely recording of quality audit data

Reviewed processes and implemented agreed changes continually

throughout the project life cycle to ensure continuous quality
improvement

Reviewed project outcomes against performance requirements to

determine the effectiveness of quality-management processes and
procedures

Identified and documented lessons learned and recommended

improvements

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Outcome
 Satisfactory  Unsatisfactory

Comments:

Date ______________________

Signed _____________________________ (Assessor)

Signed ______________________________(Student)

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