PMBOK QUIZ 6 - PROJECT QUALITY MANAGEMENT

1. In preparing to undertake a software development Project for a company

based in Europe, your lead software developer asked you to identify the
quality requirement for the project. Which project quality management
process will you refer to for guidance?
a. Assure Quality
b. Control Quality
c. Plan Quality Management
d. Manage Quality Assurance
2. Project Quality Management addresses:
a. The management of the project and the deliverables of the project
b. The management of the project and the scope of the project
c. The management of the product and the project management processes
d. The project quality standard and the product of the project
3. Organisation ABC is located in east Australia. They are in the business of
constructing modern cost-effective houses for low income earners. On
one of their new development project, the project sponsor wanted to
know who would be responsible for managing the trade-offs associated
with delivering the required levels of both quality and grade. You will
respond by saying:

a. The Project Manager

b. The Subcontractor
c. The Site Manager and Construction Supervisor
d. The Project Manager and Project Management Team

4. ___________________ means that a project produces a product of which

it was created to produce based on the needs of the customer.

a. Conform to requirements
b. Fit for use
c. Meet the needs of the end users
d. Quality was well managed

5. You are preparing to develop a comprehensive Quality Management Plan

for a Systems Integration Project. Which of the following will you use as
an input into planning for quality?

a. Cost Benefit Analysis

b. Cost of Quality
c. Quality Management Plan Format/Template
d. The Organization’s Quality Policy, Procedures and Guidelines

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 6. Meeting quality requirements can include all of the following except: -

a. Less rework
b. Increased stakeholder satisfaction
c. Increase in business opportunities
d. Increase in warranty costs

7. Failure costs on a project can also be referred to as:

a. Cost of poor quality

b. Cost of failure
c. Cost of rework
d. Cost of non-conformance

8. Upon completion of a major systems design project your client indicated

that your company was being sued for loss of business opportunities due
to a number of systems’ security defects in the product of the project.
This particular cost associated with non-conformance is directed related
to:

a. Internal failure
b. External failure
c. Failure Appraisal
d. Cost of Prevention

9. ______________________ is a process involving the comparison of actual

or planned project practices to those of comparable projects with the
intent of identifying best practice, generate ideas for improvement and
provide a basis for measuring performance.

a. Design for X
b. Benchmarking
c. Strategic review
d. SWOT Analysis

10. Which technique can be used while performing control quality activities
on a project that would involve part of the stakeholder population of
architects to review engineering drawings?

a. Flowcharting
b. Statistical sampling
c. Brainstorming
d. Benchmarking

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 11. Your project sponsor wants you to present a report giving details on
whether project activities comply with the policies, procedures and
processes of the organization. In an attempt to do this, you must
undertake a:

a. Performance Review
b. Process Analysis
c. Bench Marking Exercise
d. Quality Audit

12. You are managing a project funded by an International Development

Partner (IDP). During your project implementation phase, you realized that
your procurement management processes were experiencing some
major challenges which reduced the implementation rate of the project.
In order to examine these problems and develop recommended
preventive actions you would conduct a:

a. Design for X
b. Process Audit
c. Process Analysis
d. Root Cause Analysis

13. When should you apply the aspects of Control Quality on projects?

a. Upon completion of your project deliverables

b. Upon the start of each project phase
c. During Project Execution and Closing
d. Throughout the project

14. In agile projects, control quality is often performed by: -

a. A quality control department or similarly titled organisational unit

b. All team members throughout the project life cycle
c. The Project Manager upon submission of the project deliverables
d. The Project Manager and the Project Management Team

15. Inspection is performed to:-

a. Keep errors out of the hands of the customer

b. Keep errors out of the process
c. Measure conformity to standard
d. Assess the specified range of acceptable results

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 16. Your project sponsor wants to know which control quality tool can be
used to provide objective information about the quality of the project’s
products/deliverables under tests in accordance with the project
requirements. You would respond by indicating that the ____________
can be used.

a. Fish bone diagram

b. Inspection
c. Testing/Product Evaluation
d. Pareto chart

17. Your project sponsor requires you to assess the stability and predictable
performance of a key project management process. Which data
representation tool/technique is appropriate for this exercise?

a. Pareto chart
b. Run Chart
c. Control chart
d. Inspection

18. One of the fundamental tenets of modern quality management is that

quality

a. Should always exceed client expectations

b. Has a minimal cost
c. Is planned in, not inspected in
d. Is assured through careful planning

19. Which of the following is not a cost of quality (COQ)

a. Prevention
b. Appraisal
c. Failure
d. Design for X

20. In order to achieve long-term quality improvements, management must

do the following:

a. Motivate the employees with seminars, contests, and institution of

programs such as “Quality Improvement Day”.
b. Create a quality control department and give the head of the department
ultimate responsibility for quality improvement.
c. Implement a formal quality control program with worker and management
involvement.
d. Establish financial incentive packages for workers

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 21. Conformance to requirements means:

a. The product or service produced must satisfy real needs

b. The project must produce what it said it would produce
c. The project must satisfy real needs
d. The project must be fit for us

22. You want to verify compliance of a project’s deliverable before you submit
the handover documents to your client. In undertaking this compliance
exercise, you should be clear on the ___________ that would be used.

a. Measurement
b. Quality metric
c. Quality standard
d. Quality specification

23. A _______________ is a structured data gathering tool, usually

component-specific, used to verify that a set of required steps has been
performed.

a. Quality Checklist
b. Process improvement plan
c. Project management plan
d. Quality Audit

24. The difference between quality and grade is fundamentally that: -

a. Quality is the “degree to which a set of inherent characteristics fulfill

requirement”, grade “is a category assigned to products or services having
the same functional use but different technical characteristics”
b. Grade is the “degree to which a set of inherent characteristics fulfill
requirement”, quality “is a category assigned to products or services having
the same functional use but different technical characteristics”
c. Quality “refers to the total cost of all efforts in preventing failure, grade
“refers to the cost of preventing mistakes”
d. Quality refers to the total cost associated in ensuring quality, grade “degree
to which a set of inherent characteristics fulfil requirement”

25. Quality management on a project is the ultimate responsibility of which

project stakeholder?

a. The Quality control team

b. The Project Manager
c. The Project Sponsor
d. The Project Director

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 26. The cost of non-conformance on an engineering project includes all of
the following except?

a. Training
b. Rework
c. Wastage
d. Warranty cost

27. During a project status meeting the project team decided to add extra
work onto a specific work package on the project because it can add
additional value to the project owner. What is wrong about this scenario?
a. Nothing the project team is making a valuable contribution
b. Nothing the team is following their leader
c. This decision should not be done at this meeting
d. The team is gold plating
28. On a project being undertaken in your organization you have been asked
to select appropriate tools and techniques to implement a quality
assurance programme to supplement existing control quality activities.
Which of the following would you choose?
a. Statistical sampling
b. Pareto charts
c. Quality audit
d. Trend analysis
29. Congratulations! You have just been assigned as the project manager on
an Urban Development project in Jamaica. You noted to your project
director that you are going to be conducting weekly quality meetings on
your project. His response to this was that the work must be completed
on time and these meetings are a waste of time. In ensuring that he sees
the benefits of this you should respond by saying; ensuring that quality
standards are meet can lead to:

a. Less rework, higher productivity, lower non-conformance costs and

increased stakeholder satisfaction
b. Less rework, increase cost of retraining and decrease in project scheduling
c. Improvement in the cost of quality, delivery of results and lower operational
cost
d. Less management cost, reduction in productivity and greater cost
effectiveness

30. While managing a project for Price Waterhouse Coopers (PWC) in Guyana
a management consultant wanted to use a tool that would determine if
project activities comply with the HSSE’s Policy and Procedures of the
organization. Which tool should he/she use in this case?
a. Pareto chart
b. Control chart
c. Brainstorming
d. Quality Audit

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 31. Your project management committee has just completed an exercise
using a control chart. They identified seven data points in a row above the
mean. With an outcome such as this, what should the committee do?

a. Do nothing, all is well and the rule of seven is not in effect

b. Make the necessary adjustment to reflect the data points below the mean
c. Undertake a Pareto analysis
d. Undertake an exercise to find the root cause of this occurrence

32. You are not happy with the level of accuracy in project information being
received during project roll-out. You however need substantive evidence
and facts to bring to the attention of senior management with a view of
defining a solution. Which manage quality tool would you use?

a. Problem Solving
b. Quality Control Analysis
c. Design for X
d. Quality Audit

33. The purpose of conducting a quality audit on a project is to:

a. Ensure that the project delivers what it said it was going to deliver
b. Ensure that project results are delivered according to the project charter
c. Ensure that he project quality risks are mitigated
d. Ensure that project activities comply with the relevant organization process
assets

34. During project design you decided to invest in training your project
support staff in the fundamental principles of project management. This
intervention created a significant cost implication on the project’s budget.
You noted to your project sponsor that the cost of this intervention was
worth it and a high ROI is expected. The associated costs of this training
is an example of

a. Cost of Conformance
b. Cost of Non Conformance
c. Indirect Costs
d. Internal Failure Costs

35. You are experiencing major changes on a contract with one of your most
reliable subcontractor in the market. It is important however that you
manage the amount of contract changes and keep the relationship
positive. You have decided that a quality standard should be established
to address this issue and you will be leading the initiative. Which Project
Quality Management process will you seek guidance from?

a. Plan Quality Management

b. Manage Quality Assurance
c. Control Quality
d. Plan Quality, Manage Quality and Perform Quality Control

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 36. ________________refers to the total cost of all the efforts related to
quality throughout the product life cycle.

a. Quality Cycle Management

b. Cost of Conformance
c. Total Quality Management
d. Cost of Quality

37. The ________________identifies the success criteria that will influence

the quality management of a project.

a. Stakeholder register
b. Project Integration Management Plan
c. Stakeholder Engagement Plan
d. Project charter

38. A ________________ can be used to identify all the good/best practices

being implemented on any type and classification of projects.

a. Quality Audit
b. Quality Inspection
c. Process Review
d. Project Management Assessment

39. You are in the process of developing a quality management plan for a
project. You want to use a data gathering techniques that incorporated
subject matter experts in order to ensure that key aspects of the quality
management plan are developed. In this situation, as the Project Manager,
you should immediately use the techniques of

a. Brainstorming
b. Problem Solving
c. Root Cause Analysis
d. Expert Judgment

40. Which document would you review to obtain guidance on issues relating
to product standards, quality objectives and quality roles and
responsibilities?

a. Project Management Plan

b. Quality Metrics
c. Requirements Traceability Matrix
d. Quality Management Plan

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