Customer Evaluation of Hotel Services in Bontoc, Mountain Province

I.
1.Nationality: Total:
a.Local guest: 90
Excellent Very Satisfactory Moderately Very
Satisfactory Poor Poor
2. Services:
2.1. Restaurant
a.Ambiance 20 19 28 13 3
b. Food & Beverages 22 18 27 10 2
c. Coffee/Tea 18 16 30 9
2.2. Lodging
a.Economy Room 20 21 17 2 1
b. Standard Room 16 14 20 5
c. Private Room 28 18 18 1 1
d. Family Room 16 8 11 3
2.3. Bar
a.Foods 20 11 35 8
b.Drinks & Wines 16 18 33 11
2.4. Room Service
a.Food & Beverage 8 19 19 6 2
delivery
b.Massage 5 7 8 8 7
c.Laundry Service 4 10 16 13 1
2.5. Facilities
a.Lobby 14 13 23 17 3
b. Parking Area 11 15 11 20 15
c. Function room 9 14 23 7 2
d. Free Wi- Fi Access 11 13 14 13 11
e. Television 15 14 23 12 5
f. Hot shower 10 16 21 17 5
g. Lighting 21 16 26 11 1
h. Electric fan 17 13 26 16 4
i.Ventilation 13 11 18 10 2
2.6 Amenities
a.Soap 14 22 18 16 9
b.Shampoo 13 16 17 19 9
c.Toilet Paper 10 20 12 16 10
d.Towel 16 23 18 16 4
II.

1. Customer Relations Provided By Employees:

 Total
Attitude/ 31
Courtesy
Grooming 35
Language Barrier 17
Loyalty 20
Staff Availability 48

2. Provision of Available Facilities:

Total
Hot Shower 29
Free Wi-Fi Access 30
Lighting 32
Parking Area 44
Television 36
Electricfan 40
Ventilation 30

Customer Evaluation of Hotel Services in Bontoc, Mountain Province

I.
1.Nationality: Total:
a.Foreign guest: 19
Excellent Very Satisfactory Moderately Very
Satisfactory Poor Poor
2. Services:
2.1. Restaurant
a.Ambiance 2 6 8 2
b. Food & Beverages 5 3 8 2
c. Coffee/Tea 4 3 9 1 1
2.2. Lodging
a.Economy Room 7 3 1
b. Standard Room 6 5
c. Private Room 5 3 3 1
d. Family Room 2 1 3
2.3. Bar
a.Foods 4 5 6 3
b.Drinks & Wines 2 4 9 3
2.4. Room Service
a.Food & Beverage 4 3 3 2
delivery
b.Massage 1 1 1 1
c.Laundry Service 1 2 3 1
2.5. Facilities
a.Lobby 6 3 7 1
b. Parking Area 6 3 6
c. Function room 2 5 2
d. Free Wi- Fi Access 5 3 2 1
e. Television 6 1 4 1
f. Hot shower 5 3 5 3
g. Lighting 6 2 7
h. Electric fan 6 1 4 2
i.Ventilation 2 4 4 2
2.6 Amenities
a.Soap 3 5 4 4 1
b.Shampoo 2 5 6 3 1
c.Toilet Paper 3 5 5 3 1
d.Towel 3 2 6 4 1
II.

1. Customer Relations Provided By Employees:

 Total
Attitude/ 2
Courtesy
Grooming 12
Language Barrier 3
Loyalty 2
Staff Availability 9

2. Provision of Available Facilities:

Total
Hot Shower 6
Free Wi-Fi Access 5
Lighting 1
Parking Area 5
Television 5
Electricfan 4
Ventilation 8