System Overview

System SD Card
Backup and Restore

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Lesson Objectives
At the end of this lesson, you should be able to:
 Summarize the use of folders within the SD and Optional SD
cards.
 Define the use of SD Card Backup and Restore.
 Explain the different options of the SD Card Commands.

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IP500V2 Secure Digital Card Slots

SD Card Slots

System SD slot: Optional SD slot:

The SD card that is present in the System Optional SD Card

SD card slot will have a unique Feature Key The SD card that is present in the
number, the same as the Smart Card in the Optional SD card slot will:
IP Office 500, and will be used to:  Provide an upgrade mechanism
 Validate licenses  Backup medium for the System
 Set companding law SD card.
 Determine the system default operating
mode: IP Office or IP Office Essential
Edition Versions
 System configuration

LOCK
System SD
 Core and expansion module binaries IPO MU-LAW PCS0X
700XXXXXX

 Endpoint firmware FK 1234567890

 Embedded voicemail
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Embedded File Management (continued)
 SD Card Folders on System SD card.

/primary: firmware for control unit,, expansion modules, supported phones,

music on hold files, license key, copy of IP Office configuration

/backup: copy of primary folder

/lvmail: system prompts for embedded voicemail

/AAG: sub-folder: embedded voicemail auto-attendant greetings

/doc: initial installation documentation for IP Office and Partner Version

/dynamic: files used by IP Office and retained through a reboot of the

IP Office system
/lvmail: user and group mailboxes, name recordings, announcements
capacity max 15 hours

/temp: temporary files used by IP Office and retained through a reboot

of the IP Office system

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Booting from SD Cards
 Searching for a valid IP500V2 file
 If no file is found, the control unit will fall back to making BOOTP requests to
the network

1. System SD card /primary folder.

2. System SD card /backup folder.
3. Optional SD card /primary folder.
4. Optional SD card /backup folder.

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Backup/Restore System SD Card
 Manager: Embedded File Management > File > Backup System Files

Backup System Files: Restore System Files:

primary folder copy to backup folder copy to
backup folder Approx. 6 min. primary folder Approx. 6 min.

The IP Office is then restarted using

the files now in the primary folder.

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Copy to Optional SD Card
 Manager: Embedded File Management > File > Copy System Card
 Any matching files and folders on the Optional SD card are overwritten.

Copy all files.

Including /primary and /backup
90 minutes or longer

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Upgrading from the Optional SD Card
 Embedded File Management > File > Upgrade Configuration

configuration file (config.cfg) and

licenses file (keys.txt)
….few seconds

 Embedded File Management > File > Upgrade Binaries

All files except:

configuration file (config.cfg) and
licenses file (keys.txt)
Approx. 5 minutes

These processes will cause the IP Office system to be restarted, disconnecting

any current calls and services in progress.
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Upgrading Remotely Using Manager
1. Backup the content of the /primary folder on the System SD card

2. Select File > Upload System Files And upload IP Office software files and
Embedded voicemail prompts

Remote

These processes will cause the IP Office system to be restarted, disconnecting

any current calls and services in progress.

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Upgrading the SD Card Locally
You have physical access to the IP500V2:
1. Shut down the System SD card.

2. Remove the SD card from control unit and insert in card reader in Manager PC.
3. Recreate the SD card in Manager.

4. Insert the SD card in the System SD card slot.

5. Reboot the system.

File > Advanced > Reboot

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Upgrading Using an Optional SD Card
1. Insert the Optional SD card into a card reader on the Manager PC.
2. Recreate the SD card in Manager.

3. Insert the SD card in the Optional SD card slot.

4. Upgrade Binaries.

5. Automatic Restart.

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Formatting SD Card
WARNING
Avaya-supplied SD cards should not be formatted using any other method than the
format commands within IP Office Manager and IP Office System Status
Application. Formatting the cards using any other method will remove the feature key
used for IP Office licensing from the card.

LOCK
System SD
IPO MU-LAW PCS0X
700XXXXXX

FK 1234567890

This process will erase all existing files on the card.

© 2018 Avaya, Inc. All rights reserved. Page 12
Checkpoint 1
What is unique on an SD Card?

A. Feature Key
B. User Config
C. Embedded Voicemail
D. Companding laws

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Checkpoint 1
What is unique on an SD Card?

A. Feature Key
B. User Config
C. Embedded Voicemail
D. Companding laws

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Checkpoint 2
What is held in the SD Card for Endpoints?

A. Name
B. Firmware
C. Phone Type
D. ID

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Checkpoint 2
What is held in the SD Card for Endpoints?

A. Name
B. Firmware
C. Phone Type
D. ID

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Lesson Key Takeaways
What you have learned is to:
 Summarize the use of folders within the SD and Optional SD
cards.
 Define the use of SD Card Backup and Restore.
 Explain the different options of the SD Card Commands.

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Other Sources
Links to useful documents for this lesson:
 SD Card Management
 Menu Bar Commands

© 2018 Avaya, Inc. All rights reserved. Page 18

Additional Exercise:
SD Card Embedded File
Management

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SD Card Fundamentals
The SD card in the IP Office 500V2 serves
as the home for the Embedded Voicemail Program.

It is also a place to store several kinds of files:

 All the prompts and voicemail messages in
Embedded Voicemail
 Backup files
 License files
 The .bin (binary) files needed by phones and IP Office modules
 The IP Phone startup script files such as 46xxsettings.txt and 9600upgr.scr
 With the binary files stored on the SD card, the IP Office and its IP phones can be
independent from all other IT except the LAN. The IP Office can conduct its own
DHCP, TFTP and HTTP, and does not even need a Manager PC.
 In this exercise, you will get familiar with file operations and locations you need
when working with the SD card.

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