MAILA ROSARIO COLLEGE

COLLEGE OF BUSINESS ADMINISTRATION SEPTEMBER 13, 2021

FIRST SEMESTER

VISION: Maila Rosario College envisions herself as the center of excellence in the development MISSION: Maila Rosario College is a private non-sectorian educational institution committed to
of citizens and leaders who lived moral, productive life and contribution to the achievement of the development of competent, productive and socially responsible human resources through
God and Humane society. the offering of Professional and Technical-Vocational Education program that are responsible
and supportive to national development goal and standards of global excellence.
COLLEGE GOALS:
1. To produce highly effective, efficient, and very competent teachers who are truly nationalistic and globally competitive.
2. To establish sustainable medium scale business for income generation.
PROGRAM OUTCOMES: (from CMO 17, s.2017 p.6-7)
6.3.1. analyze the business environment for strategic direction
6.3.2. prepare operational plans
6.3.3. innovate business ideas based on emerging industry
6.3.4. manage a strategic business unit for economic sustainability
6.3.5. conduct business research
CLASS INFORMATION INSTRUCTOR’S INFORMATION

Section BSBA-FM-3 Instructor’s name ELEINE T. ALVAREZ

Schedule MONDAY/WEDNESDAY Office designation

Time 5:30 PM-7:00 PM Office hours

Venue Office 0920-495-3891

Telephone/Cellphone

Term E-mail Address eleinealvarez28@gmail.com

COURSE NAME OPERATIONS MANAGEMENT (TQM) COURSE CODE
PRE-REQUISITE SUBJECT None COURSE CREDIT 3 units, 3 hrs./wk. (18 weeks, 54 hrs. total)

COURSE REQUIREMENTS: Attendance, Quizzes, Exams

GRADING SYSTEM: Averaging

COURSE DESCRIPTION
This course will allow students understand total quality concept and techniques for managing, controlling, and improving quality.

COURSE LEARNING OUTCOMES

After successful completion of this course, the students should be able to:

1. Apply the concepts of total quality management in analyzing real life context case studies.
2. Assess the ways in managing employee productivity through empowerment, leadership, teamwork, and effective communication.
3. Apply different tools and approaches in improving quality standards in the workplace.
 TIME INTENDED LEARNING OUTCOMES
ALLOTMENT (ILOs)
Week 1 At the end of the lesson the students
must be able to :
a. Know the school policies
pertaining to the conduct of
students policies and school
grading
b. Memorize and fully
understand the philosophy,
vision and mission of the
school
Weeks 2-3 a. Demonstrate knowledge of
what is meant by operation
management
b. Understand the concept of
TQM, process view and
supply chain view
c. Share the importance of
operation management to
self, business, and nation
Weeks 4 a. Demonstrate knowledge and
understanding of quality and
global competitiveness
a. Write a specified quality of a
product that can be
competitive globally.
Weeks 5-6 a. Determine the principles of
thinking ethically
b. Explain how trust, values,
integrity, and responsibility
contribute to making the
business or organization to be
ethical
c. Apply the concept of total
CONTENT
PHILOSOPHY
VISION
MISSION
 Introduction to Operations
Management
 Principles of TQM
 Process view & Supply chain view
 Quality and Global Competitiveness:
Definition
 Relationship between quality and
competitiveness
 Cost of poor quality
 Factors affecting competitiveness
 Global economic integration
 Quality management, ethics, and
corporate social responsibility:
Definition
 Handling ethical dilemmas
 Beliefs vs. behavior: Why the
disparity
 Corporate Social Responsibility
defined
SUGGESTED TEACHING LEARNING
ACTIVITIES
Brainstorming  Objective type of quiz
The teacher gives online lecture on the
various definition of operations
management, TQM, process view and
supply chain view, its nature and scope
using 2-D materials and power point
presentation.
The teacher gives online lecture on the
various definition, concept and scope about
the topics presented using 2-D materials
and power point presentation with
simultaneously questioning and answering.
Lecture Discussion using 2-D materials,
power point presentation with
simultaneously questioning and answering.
SUGGESTED ASSESSMENT
- Objective Type of Quiz
- Essay of 3-5 sentences about the
importance of operations
management as a student.
- Objective Type of Quiz
- Essay of 3-5 sentences about the
importance of quality to be
competitive globally.
- Objective Type of Quiz
- Essay of 200 words about the
importance of ethics and how to
apply quality culture to achieve an
organizational goals and
objectives.
 quality management in an
ethical case study
d. Understanding what a quality
culture is to an organization
e. Apply the strategies of
overcoming resistance to
change
Weeks 7 a. Demonstrate understanding
of employee empowerment.
b. Articulate the roles of
managers and employees
stipulated to achieve goals
and objectives of an
organization
c. Make employee
empowerment effective in an
organization amidst the
barriers.
Weeks 8 a. Distinguish the specific
attributes of leadership and
change towards quality
b. Apply how leadership can
affect effective changes
towards quality
Week 9-10 a. Know the difference
between team building and
teamwork
b. Create and apply how
teamwork and teambuilding
and effective communication
result to achievement of
organization’s goal
Weeks 11-12 a. Demonstrate knowledge of
what is meant by total quality
tools
 Quality culture: Changing hearts,
minds, and attitudes: Definition
 Learning what quality culture
looks like
 Reasons in resisting change
 Establishing and maintaining
quality culture
 Employee empowerment: Lecture Discussion using 2-D materials, - Objective Type of Quiz
Definition, how it works, factors power point presentation with - Essay of 200 words about the
and benefits simultaneously questioning and answering. importance of employee
 Steps to empower employees empowerment and how to apply it
 Barriers to employee amidst the barriers to achieve an
empowerment that results to organizational goals and
Outrageous empowerment objectives.
 Making Employee Empowerment
Effective
 Leadership and Change for Quality: Lecture Discussion using 2-D materials, - Objective Type of Quiz
Leadership and Quality Theories power point presentation with - Essay of 5-10 sentences on how
 Ways on how to improve simultaneously questioning and answering. effective leadership affect changes
leadership in an organizational to achieve
 Change factors lead towards quality.
quality by leadership
 Team Building and Teamwork Lecture Discussion using 2-D materials, - Objective type of quiz
meaning Reasons power point presentation with - Essay: Site examples of conflicts
 Why the need for effective simultaneously questioning and answering within an organization and give
teamwork, steps in creating and giving insights about the topics herein. necessary technique on how to
teamwork deal and solve the conflict.
 Benefits of team building
 Conflicts and techniques in
avoiding or resolving conflicts
 Effective communication
 Overview of Total Quality Tools The teacher gives online lecture on the - Objective Type of Quiz
 Principles of TQM tools various definition from the topics herein
 List of TQM tools and their and provide 2-D materials and power point
 b. Analyze how TQM tools used
in data
Weeks 13 a. Distinguish the different
continuous improvement
methods
b. Write a specified quality of a
product that can be
competitive globally.
Weeks 14 a. Determine the meaning of
statistical process control
b. Explain and apply how
optimizing and controlling
processes attain through SPC
Weeks 15 a. Demonstrate understanding
of what quality management
systems is based on standard
approach
b. Articulate the roles of owners
and managers in establishing
and implementing the QMS
Weeks 16 a. Distinguish the steps, beliefs,
and benefits in implementing
the total quality management
b. Analyze how to solve the
different obstacles arising in
the implementation of TQM
Weeks 17-18 a. Understand the meaning,
elements, and characteristics
of a task performance
classifications
 Continuous Improvement Methods:
10 powerful continuous improvement
methodologiescost of poor quality
 Implementation process and
challenges
 Optimizing and Controlling
Processes Through Statistical
Process Control: Statistics, Process
control and Statistical Process
Control meaning
 Steps in SPC
 Implementation, deployment, and
inhibitors of SPC
 Quality Management Systems and
Standard Approach meaning and
benefits
 Quality Management principles
 Establishing and implementing a
QMS
 Implementing TQM : Steps, beliefs
and benefits
 Advantages and Disadvantages of
TQM
 Obstacles in implementing TQM
 Task Performance : Definition,
elements and characteristics
 Reasons on using performance
presentation.
The teacher gives online lecture on the
different continuous improvement methods
using 2-D materials and power point
presentation.
Lecture Discussion using 2-D materials,
power point presentation with
simultaneously questioning and answering.
Lecture Discussion using 2-D materials,
examples, and power point presentation
Lecture Discussion using 2-D materials,
power point presentation with
simultaneously questioning and answering
and giving insights about the topics herein.
Lecture Discussion using 2-D materials,
examples and power point presentation
with simultaneously questioning and
- Objective Type of Quiz
- Objective Type of Quiz
- Essay of 200 words how optimizing
and controlling processes attain
through statistical process
- Objective Type of Quiz
- Essay of 5-10 sentences about the
impact of quality management
system in the establishment of an
organization
- Objective Type of Quiz
- Essay of 5-10 sentences on how an
owner, manager or leader handle
will and solve the obstacles arises
in the implementation of TQM in
an organizational to achieve its
goals and objectives.
- Objective Type of Quiz
- Create a simple task performance
 b. Apply how task performance task answering and giving insights about the
contribute to the TQM of an  How to design performance task topics herein.
organization.
c. Create a task performance

REFERENCES:

Operations Management Overview

Operations Management - Overview, Responsibilities, Skills Required (corporatefinanceinstitute.com)

Operations Management: Definition, Principles, Activities, Trends | Cleverism

Process view and Supply chain view

Process View of a Supply Chain (ijser.org)

Process Strategy in Operations Management – Mr Dashboard

Supply Chain Process View - Tutorial (vskills.in)

Process views of a supply chain - Discussion on Business,Finance and Marketing (talkforbiz.com)

4.1 Four Process Strategies (bilingualonline.net)

Answered: Your Most Burning Questions About Cycle View of Supply Chain - SCM Wizard

Quality & Global Competitiveness

 Quality and Global Competitiveness - Bing images

Quality and Global Competitiveness (slideshare.net)

Quality And Global Competitiveness | Blablawriting.com

Flashcards Quality Management Systems, Chapter 2: Quality and Global Competitiveness | Quizlet

Quality Management, Ethics and Corporate Social Responsibilities

03-Instructors-Guide-1.pdf (ched.gov.ph)

https___vcampbethel.blob_.core_.windows.net_public_courses_hm_4561_unit_2_read1.pdf (yourhomeworksolutions.com)

Quality management , ethics and csr (slideshare.net)

PPT - Chapter Six: Quality Culture: Changing Hearts, Minds and Attitudes PowerPoint Presentation - ID:6530822 (slideserve.com)

Microsoft PowerPoint - Chapter 6 Quality Culture Changing Hearts, Minds, and Attitudes (pbworks.com)

Quality Management, Chapter 6: Quality Culture -- Changing Hearts, Minds, and Attitudes Flashcards | Quizlet

Five essential ingredients for a quality culture | Process Excellence Network

Seven Ways The Best Leaders Set an Example By Going First (kevineikenberry.com)

Quality Culture: Changing Hearts, Minds, and Attitudes

PPT - Chapter Six: Quality Culture: Changing Hearts, Minds and Attitudes PowerPoint Presentation - ID:6530822 (slideserve.com)

Microsoft PowerPoint - Chapter 6 Quality Culture Changing Hearts, Minds, and Attitudes (pbworks.com)

Quality Management, Chapter 6: Quality Culture -- Changing Hearts, Minds, and Attitudes Flashcards | Quizlet

Five essential ingredients for a quality culture | Process Excellence Network

Employee Empowerment

What is Employee Empowerment? Job Involvement & Culture | ASQ

 What Is Employee Empowerment?- The Secret to a Motivated Workforce (factorialhr.com)

Employee Empowerment: Definition, Benefits, and Factors | Engage Blog (achievers.com)

Employee Empowerment: Definition, Benefits, Empower Staff Today (myhubintranet.com)

Employee Empowerment: Meaning, Concept, Need, Benefits and Barriers (economicsdiscussion.net)

Leadership and Change for Quality

Leadership and the quality of care | BMJ Quality & Safety

leadership-and-management-for-quality.pdf (imedpub.com)

How to Improve Leadership Quality: 15 Steps (with Pictures) (wikihow.com)

How Effective Leadership can Facilitate Change in Organizations through Improvement and Innovation (globaljournals.org)

Be a Successful Change Leader: The 3 Cs of Change Initiatives | CCL

Team Building and Teamwork

Team building and teamwork (slideshare.net)

Teamwork - Step by Step Guide for Effective Team Building - Potential.com

Teamwork and Team Building (slideshare.net)

Teamwork and Team-Building: What's the Difference? (peoplegoal.com)

Effective Communication

Effective Communication - HelpGuide.org

ITFT-MEDIA EFFECTIVE COMMUNICATION (slideshare.net)

5 Ways to Define Good Communication | Effective Communication Skills (tuw.edu)

Effective Communication - Introduction (tutorialspoint.com)

Overview of TQM

TQM Tools | Important Principles & List of different tools in TQM (educba.com)

TQM tools - Total Quality Management (weebly.com)

Total quality management tools and techniques (slideshare.net)

Total Quality Management (TQM) (slideshare.net)

Continuous Improvement Methods

10 Powerful Continuous Improvement Methodologies You Should Know About - Impruver.com

Implementation methods of continuous improvement (slideshare.net)

Optimizing and Controlling Processes Through Statistical Process Control

Optimizing and controlling processes (slideshare.net)

Microsoft PowerPoint - Chapter 18 Optimizing and Controlling Processes through Statistical Process Control (SPC) (pbworks.com)

What is Statistical Process Control? SPC Quality Tools | ASQ

Quality Management Systems and Standard Approah

Section 1: Introduction to Quality Management (iaea.org)

What is a Quality Management System (QMS)? | ASQ

ISO 9001:2015(en), Quality management systems — Requirements

Quality Management Approach :: PRINCE2® wiki

PECB - ISO 9001:2015 Quality Management Systems - Requirements

Implementing TQM

Total Quality Management (TQM) by Operational Excellence Consulting (slideshare.net)

 Total Quality Management (TQM) (slideshare.net)

Task Performance

What is Task Performance (taskmanagementguide.com)

Define task performance and explain its dimensions. – CourseBB

What is a Performance Task? (Part 1) | by Defined Learning | Performance Task PD with Jay McTighe — Blog

05-Task-Performance-1A.pdf (ched.gov.ph)

PREPARED BY: APPROVED BY: CHECKED BY:

ELEINE T. ALVAREZ ROMEO M. PASCUA Ph.D

BSBA, Instructor Vice-President for Academic Affairs BSBA, Coordinator