Republic of the Philippines

CAGAYAN STATE UNIVERSITY

Maura, Aparri, Cagayan 3515
Aparri Campus
GRADUATE SCHOOL
COURSE SYLLABUS
Doctor of Philosophy in Education major in Educational Management
First Semester, SY 2022-2023

Course Code : EM 316

Course Title : TOTAL QUALITY MANAGEMENT IN THE EDUCATIONAL
SYSTEM
Pre-requisite(s) : None
Number of Units : 3
Number of Hours : 54 hours

I. COURSE DESCRIPTION

This course provides PhD IN Education major in Educational management

students with an understanding of quality control and improvement systems. The
course includes study of topics related to quality management approaches,
design and implementation of quality-related procedures, and related
technologies. The focus of the course is on enhancing goods, services, and the
business environment.

This course introduces students to the concepts of Total Quality

Management(TQM), history, goals and objectives and the principles of TQM. The
course does not only introduce students to the concepts of quality assurance and
quality control, but also connects leadership, process owner- customer
relationships, employee engagement, and other topics to quality and customer
satisfaction. Students gain practical experience in decision-making and basic
troubleshooting techniques in relation to quality.

II. COURSE INTENDED LEARNING OUTCOMES

a. COURSE OBJECTIVES
At the end of the course, the students should be able to:

1. Demonstrate understanding on the importance of quality in

modern business scenarios to individuals, organizations, customers,
suppliers, and society.
2. Identify and describe the key components and challenges of total
quality management (TQM) and understand how organizations
approach TQM deployment.
3. Acknowledge the role of attitudes, beliefs, behaviors, and ethics on
quality.
4. Differentiate between internal and external customers and discern
perceptions of quality and the effect on customer relations.
5. Differentiate between quality assurance and quality control.
6. Distinguish different quality improvement strategies such as TQM,
ISO implementation of Lean Principles.
7. Familiarize the effectiveness and efficiency principles as related to
quality, productivity, and supply chain management.
(078) 888 0786
CSU is a university with global stature in the arts, culture, agriculture and fisheries, CORE VALUES csuaparri@gmail.com
the sciences as well as technological and professional fields. aparri,csu.edu.ph
Competence
Cagayan State University shall produce globally competent graduates through Social Responsibility
excellent instruction, innovative and creative research, responsive public service Unifying Presence
and productive industry and community engagement.
 Republic of the Philippines
CAGAYAN STATE UNIVERSITY
Maura, Aparri, Cagayan 3515
Aparri Campus
GRADUATE SCHOOL
8. Demonstrate value of understanding effective communication and
behavioral styles.
9. Demonstrate problem solving with the use of quality tools.

III. COURSE LEARNING PLAN AND CONTENTS

Topic Activities Time Assessment/

/Strategies Allotment Tasks
Unit 1: Definition, Scope and 1. Topic Presentation 6 hrs. Quiz
Nature and Issues of Quality 2.Socialized Classroom/ Assignment
1. Meaning of Total, Quality, Virtual Discussion Presentation of
and Management 3.PPT presentation report
2. Issues about Quality 4.Video presentation via Reflections/Essays
a. Competition messenger or GC
b. Customer Satisfaction 5.Uploaded PDF files
c. Maintaining Standards (enrichment reading
d. Accountability materials) in the GC or G
e. Improve employee drive
morale and motivation 6.Shared links of related-
f. Credibility, prestige and resources-Learning
status activities set via CSU-LENS
or gmail or g drive

Unit 2: Introduction to Total Quality 1. Topic Presentation 6 hrs. Quiz

Management (TQM) 2.Socialized Classroom/ Assignment
1. Meaning of TQM Virtual Discussion Presentation of
2. Goals and Objectives of 3.PPT presentation report
TQM 4.Video presentation via Reflections/Essays
3. History of Quality messenger or GC
Management 5.Uploaded PDF files
4. Basic Principles of TQM (enrichment reading
a. Concentrate on the materials) in the GC or G
Customer drive
b. Do it Right! 6.Shared links of related-
c. Communicate and resources-Learning
Educate activities set via CSU-LENS
d. Measure and Record or gmail or g drive
e. Do it Together

Unit 3: Misconceptions on Total 1.Topic Presentation 6 hrs. Quiz

Quality Management 2.Socialized Classroom/ Assignment
1. Continuous improvements Virtual Discussion Presentation of
2. Kaizen 3.PPT presentation report
3. Changing Cultures 4.Video presentation via Reflections/Essays
4. Upside-down organization messenger or GC
5. Keeping close to the 5.Uploaded PDF files
customers (enrichment reading
6. Internal customers materials) in the GC or G
7. Internal marketing drive

(078) 888 0786

CSU is a university with global stature in the arts, culture, agriculture and fisheries, CORE VALUES csuaparri@gmail.com
the sciences as well as technological and professional fields. aparri,csu.edu.ph
Competence
Cagayan State University shall produce globally competent graduates through Social Responsibility
excellent instruction, innovative and creative research, responsive public service Unifying Presence
and productive industry and community engagement.
 Republic of the Philippines
CAGAYAN STATE UNIVERSITY
Maura, Aparri, Cagayan 3515
Aparri Campus
GRADUATE SCHOOL
8. Professionalism 6.Shared links of related-
resources- Learning
activities set via CSU-LENS
or gmail or g drive

Unit 4: Total Quality Management 1. Topic Presentation 6 hrs. Quiz

in Education 2.Socialized Classroom/ Assignment
1. Barriers to Implement TQM Virtual Discussion Presentation of
in Education 3.PPT presentation report
2. Strategy to Implement TQM 4.Video presentation via Reflections/Essays
in Education messenger or GC
3. Application of TQM in 5.Uploaded PDF files
school setting (enrichment reading
Sources of Quality Education materials) in the GC or G
drive
6.Shared links of related-
resources-Learning
activities set via CSU-LENS
or gmail or g drive
Unit 5: Roles of Leadership, 1. Topic Presentation 10 hrs. Quiz
Customer Satisfaction and 2.Socialized Classroom/ Assignment
Employee Involvement on Quality Virtual Discussion Presentation of
3.PPT presentation report
A. QUALITY LEADERSHIP 4.Video presentation via Reflections/Essays
1.Attitudes, Beliefs, Behaviors, and messenger or GC
Ethics 5.Uploaded PDF files
2.Leadership and Quality (enrichment reading
3.Mission, Vision, Values, & Goals materials) in the GC or G
4.Personal Identity as a Leader drive
6.Shared links of related-
B. CUSTOMER SATISFACTION resources-Learning
1.Internal vs. External Customers activities set via CSU-
2.Perceptions and Customer LENS or gmail or g drive
Relations
3.Customer Service
4.Constructive and Destructive
Criticisms
5. Customer Communications

C. EMPLOYEE INVOLVEMENT

1.Stakeholder’s Involvement and

Empowerment
2.Employee’s Engagement, Non-
engagement, Disengagement
3.Motivation vs. Demotivation
Relationship to Quality

(078) 888 0786

CSU is a university with global stature in the arts, culture, agriculture and fisheries, CORE VALUES csuaparri@gmail.com
the sciences as well as technological and professional fields. aparri,csu.edu.ph
Competence
Cagayan State University shall produce globally competent graduates through Social Responsibility
excellent instruction, innovative and creative research, responsive public service Unifying Presence
and productive industry and community engagement.
 Republic of the Philippines
CAGAYAN STATE UNIVERSITY
Maura, Aparri, Cagayan 3515
Aparri Campus
GRADUATE SCHOOL
UNIT 6: QUALITY CONTROL 1. Topic Presentation 10 hrs. Quiz
MANAGEMENT, PERFORMANCE 2.Socialized Classroom/ Assignment
MANAGEMENT AND TOOLS AND Virtual Discussion Presentation of
TECHNIQUES AS REGARDS QUALITY 3.PPT presentation report
4.Video presentation via Reflections/Essays
A. QUALITY CONTROL messenger or GC
MANAGEMENT 5.Uploaded PDF files
1.QA/QC (enrichment reading
2.Consequences of Poor-Quality materials) in the GC or G
Management drive
3.Tolerances 6.Shared links of related-
4.Over-control and Under Control resources-Learning
5.Standard Operating Procedures activities set via CSU-
LENS or gmail or g drive
B. QUALITY & PERFORMANCE
MEASUREMENT
1.Effectiveness vs. Efficiency
2.Precision, Accuracy, and
Uncertainty
3.Documentation Accuracy and
Completeness

C.QUALITY TOOLS AND

TECHNIQUES
1.Problem Solving Techniques
2.Root Cause Analysis
3.Quality Tools and Charts
4.Decision Matrix
5.Benchmarking
Unit 7: Quality Improvement 1. Topic Presentation 10 hrs. Quiz
Strategies 2.Socialized Classroom/ Assignment
Virtual Discussion Presentation of
A. Quality Management Systems 3.PPT presentation report
1.ISO 9001 4.Video presentation via Reflections/Essays
2.Principles of ISO messenger or GC
3.ISO Requirements (overview) 5.Uploaded PDF files
4.Fundamentals of Auditing (enrichment reading
materials) in the GC or G
B. QUALITY BY DESIGN drive
1.Six Sigma (Introduction) 6.Shared links of related-
2.Lean Manufacturing resources-Learning
(Introduction) activities set via CSU-
3.Productivity – 7 Deadly Wastes LENS or gmail or g drive

C. CHARTING FOR QUALITY

1.Problem Solving Charts
2.Variability
3.Control Limits
4.Control Charts

(078) 888 0786

CSU is a university with global stature in the arts, culture, agriculture and fisheries, CORE VALUES csuaparri@gmail.com
the sciences as well as technological and professional fields. aparri,csu.edu.ph
Competence
Cagayan State University shall produce globally competent graduates through Social Responsibility
excellent instruction, innovative and creative research, responsive public service Unifying Presence
and productive industry and community engagement.
 Republic of the Philippines
CAGAYAN STATE UNIVERSITY
Maura, Aparri, Cagayan 3515
Aparri Campus
GRADUATE SCHOOL
IV. Course Grading System:
1. Quizzes and Activities – 20 %
2. Major Exams - 20 %
3. Reporting - 30 %
4. Requirements - 30 %
___________________________________
Total: 100 %

V. Course Requirements:
1. Reporting/ Topic Presentation (Individual/ Group)
2. PPT and Written Report
3. Accomplished Quizzes/ Essay/Reflections/ Journals
4. Final Examination
5. Virtual / Face to Face Attendance
6. Major Requirements/ Culminating Activity
9. Others

VI. References:

https://www.slideshare.net/SamLuke2014/total-quality-management-in-
education-46886735
https://files.eric.ed.gov/fulltext/ED506778.pdf
https://verkkolehdet.jamk.fi/welhojaverkossa/archives/405
https://slideplayer.com/slide/8393654/
https://www.academia.edu/11579476/IMPACT_OF_TOTAL_QUALITY_MANAGEME
NT_TQM_IN_EDUCATION
https://herearmenia.files.wordpress.com/2011/09/ebooksclub-
org__total_quality_management_in_education.pdf
https://www.google.com/search?q=Importance+of+Total+Quality+Manageme
nt+ppt&sa=X&ved=2ahUKEwib3vmXlJv6AhWml1YBHaMIAnsQ1QJ6BAhKEAE&biw
=1536&bih=746&dpr=1.25
Quality Management for Organizational Excellence: Introduction to Total
Quality, 8th Ed

*******************************************************************************************

Prepared by:

SIMEON R. RABANAL,JR.,PhD
Faculty, PhD in Education major in Educ. Mngt.
Campus Executive Officer

(078) 888 0786

CSU is a university with global stature in the arts, culture, agriculture and fisheries, CORE VALUES csuaparri@gmail.com
the sciences as well as technological and professional fields. aparri,csu.edu.ph
Competence
Cagayan State University shall produce globally competent graduates through Social Responsibility
excellent instruction, innovative and creative research, responsive public service Unifying Presence
and productive industry and community engagement.