Internship Report on JS Bank Limited Specializing in HR Management

INTERNSHIP REPORT
ON
JAHANGIR SIDDIQUI BANK LIMITED
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Specialization: Human Resource Management
Submitted to: Chairman

Department of Business Administration
Submitted By: Labeeda Farid
Roll #: MBHF14M023
UNIVERSITY OF SARGODHA
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DEDICATION
I would like to dedicate this accomplishment to my beloved and caring

parents and to my teachers with the support of whom I am standing at this
step of my life.
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ACKNOWLEDGEMENT
In the name of ALLAH, the most kind and most merciful.
First of all I’m grateful to ALLAH ALMIGHTY, who bestowed me with

health, abilities and guidance to complete the project in a successful
manner, and without HIS help I was unable to perform this task.
I would also like to thank Branch Manager and Area manager Malik Lut Ful
Manan Khan, Mr. Azmat Bashir Tarar (Branch Operations Manager) and
Ms. Asma Farrukh (Customer Service Officer) for providing me with the
opportunity to have an excellent learning experience during my internship.
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TABLE OF CONTENTS
Serial # Title Page #

1 Title page 2
2 Dedication 3
3 Acknowledgement 4
4 Table of contents 5
5 Executive Summary 6
6 Vision and Mission 7
7 About JS Bank 8
8 Banking 11
9 Awards 17
10 Products and Services 18
11 Investment Opportunities in Government Securities 41
12 Loans and Running Finance 44
13 Wealth Management 46
14 Takaful Solutions 62
15 Cheque and its Types 65
16 Crossing of Cheque 67
17 E-Banking 68
18 Job Description of Employees 69
19 Employee Benefits 85
20 Branch Standard Checklist 87
21 Work done by Internee 94
22 SWOT Analysis 99
23 Conclusion 103
24 References 104
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EXECUTIVE SUMMARY
JS Bank Limited is a majority-owned subsidiary of Jahangir Siddiqui & Co. Ltd. and
incorporated in 2007. JS Bank operates in commercial banking sector. The activities of
JS Bank are categorized into five business units. They are Retail Banking, Wealth
Management, Corporate Banking, Investment Banking and Treasury.
This report is an upshot of my ten weeks internship in JS Bank of Pakistan. The main
purpose of internship is to learn, by working in practical environment and to apply the
knowledge acquired, during the studies, in a real world scenario in order to tackle the
problems. In this report the detailed analysis of the organization has been done and all
the technical, managerial and strategic aspects have been evaluated to analyze the
current position of the organization. Along with it SWOT analysis of bank has been done
and the recommendations & suggestions for the improvement have been made
wherever required. During my ten weeks internship program, I mainly worked with the
following departments:
CUSTOMER DEALING, OPERATIONS.
I successfully completed the tasks that were assigned to me.
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VISION AND MISSION
VISION STATEMENT:
To provide quality and innovative range of banking services and products to our
customers through a highly motivated team of professionals, while maintaining high
ethical and regulatory standards, thereby generating sustainable returns to our
shareholders.
MISSION STATEMENT:
To be a preferred partner of our customers by providing complete financial solutions
exceeding service expectations, and to do so through a single relationship via
convenient distribution channels, both conventional and non-conventional.
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ABOUT JS BANK LIMITED
JS Bank Limited was formed in 2006 by the merger of Jahangir Sidiqqui Investment
Bank Ltd. and the commercial banking operations of American Express Bank (Pakistan)
Ltd. JS Bank Limited also possesses a Primary Dealer License for Government
Securities from the State Bank of Pakistan. JS Bank is one of the fastest growing banks
in Pakistan in terms of deposit growth. JS bank Ltd. key activities can be divided into
four business units namely: retail and consumer banking, treasury, corporate and
commercial banking and investment banking. From 100 branches in 2009, JS Bank has
grown rapidly to 238 branches in 122 cities in Pakistan.
JS Bank Limited in four years has more than doubled its top line revenues and bottom
line profits. That is despite the tough economic conditions that prevailed for most of the
four year period. The remarkable profit growth makes it one of the fastest growing
commercial banks in the country, which is a clear achievement. JS Bank has done what
the big players have i.e. to cash on Government securities . The bank's investment to
deposit ratio stands at 62% as at September end, having touched the highest of 73% by
March 2014. The ADR has remained in the mid 40s. It would be unfair to say that all
focus has been on Government securities, as the ADR has jumped from 33% a year
ago to a healthy 45% now. But most of the deposit growth has been parked in
Government papers, because that is where the returns have been of late, and risk free
one at that. The focus has been lately on Pakistan Investment Bonds as the returns
have skyrocketed. There has been some signs of JS Bank's openness about private
sector lending. Banking sector spreads have been sluggish for quite some times. The
deposit growth has been nothing sort of exemplary, having crossed Rs. 100 Billion
mark recently. JS Bank's Current Account and Saving Account (CASA) has been
hovering at 60% and has decrease of late. Most bigger banks have shifted their focus
towards zero growth in deposits while improving CASA. The cost to income ratio could
still be improved , but one has to bear in mind that JS Bank is growing its network,
which can result in comparatively higher cost to income ratio, than more settled banks.
JS Bank has the honor of being the first bank in Pakistan to implement one of the most
sophisticated and advanced core banking systems Temenos T24. This is a shift from
the previous SBS system and it will allow the bank to launch new products and provide
improved services to its customers.
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JS Bank has earned a 9 month profit before tax of Rs. 610.55 million till September
30th , 2014. The bank is positioned as a robust mid-sized bank with strong liquidity and
sound capital base of Rs. 10.92 billion. During past nine months JS Bank deposits have
increased by 26%, with almost Rs. 21 billion in growth since December 2013. This is a
direct result of customer's trust and confidence also strength of relationship between the
Bank and its customers. Some of the key numbers are presented below:
JS BANK LIMITED
(ALL AMOUNTS IN SEP 2014 DEC 2013 DEC 2006
RS MILLION)
DEPOSITS 101,936 80,916 7,198
ADVANCES 45,637 33,763 1,693
EQUITY 11,050 9,139 3,004
TOTAL ASSETS 130,264 112,770 12,545
PROFIT BEFORE
611 501 0.406
TAX
ADR 45% 42% 24%
NO. OF BRANCHES 212 211 4
SOCIAL CORPORATE RESPONSIBILITY:

JS Group has always strived to benefit this country and its citizens through various
green initiatives leading to an environmentally sustainable planet. It was one of the
pioneers in converting its bank branches to solar, including in various philanthropic
activities through its charitable arm to support tree plantations. Its JS Bank's principal
understanding that they must contribute back to the country.
1. In September 25, 2013 JS Bank promote and finance Solar System solution in
Pakistan as part of JS Bank's business strategy and corporate social
responsibility. JS Bank conducts its social corporate responsibility through its
own initiatives and also in collaboration with the Mahvash & Jahangir Siddiqui
Foundation. JS Bank has initiated a Go Green drive converting the Dhoraji
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Branch karachi to solar power. That means all computers, servers, ATM and
teller stations are now powered with solar energy.
2. In July 09, 2013 JS Bank has launched a tree plantation campaign at Jinnah
International Airport Karachi in collaboration with World Wide Fund (WWF) to
bring additional shade and relief for its passengers and visitors. It is JS Bank's
belief that trees are our national asset and must be protected at all costs as they
play a vital role in maintaining ecological balance, keeping the environment clean
and induce rainfall.
3. In April 17, 2013 Bachelors program for deaf. JS Academy for deaf is a project of
Mahvash & Jahangir Siddiqui Foundation and Noor-e-Ali trust. It is one of the
best charity institutions imparting education to Deaf children in the country with a
unique concept of having an open door policy, allowing all the deaf children to
avail higher education without any age restriction.
4. In April 27, 2013 donation of Ambulance to Al-Azeem public school system in
tehsil Kahuta.
5. Wheelchair distribution by JS Bank to the flood affected. 300 customized
wheelchairs were distributed.
6. Mahvash & Jahangir Siddiqui Foundation and JS Bank responded to the severe
flooding by providing assistance to thousands of people whose livelihoods,
homes and belongings have been destroyed or severely damaged by the
floodwaters. In the second phase of flood relief operation, the primary area of
focus was to provide medical services to all those suffering from infectious
diseases. Medically treated 22,134 patients.
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BANKING
Retail Banking:
Retail banking is the provision of services by a bank to individual consumers, rather
than to companies, corporations or other banks. Also known as consumer banking or
personal banking, retail banking is the visible face of banking to the general public, with
bank branches located in abundance in most major cities. Services offered
include savings and transactional accounts, mortgages, personal loans, debit cards,
and credit cards. The term is generally used to distinguish these banking services
from investment banking, commercial banking or wholesale banking. It may also be
used to refer to a division or department of a bank dealing with retail customers.
Customer deposits garnered by retail banking represent an extremely important source

of funding for most banks. Retail banking is perhaps one area of banking that has been
most impacted by technology, thanks to the proliferation of ATMs and the popularity of
online and telephone banking.
Typical products offered by a retail bank include:
 Current Accounts
 Saving Accounts
 Debit Card – banks charge some fee annually.
 Credit Card – the high interest rates charged on most credit cards makes this a
lucrative source of interest income and fees for banks.
 Traveler's cheques
 Mortgages on residential and investment properties – because of their size,

mortgages account for both a substantial part of retail banking profits, as well as
the biggest chunk of a bank’s exposure to its retail client base.
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 Home Equity loans
 Personal loans
 Certificate of Deposit/Term Deposit - these are the most popular investment

products with conservative investors, and an important funding source for banks
since the funds in these products are available to them for defined periods of
time.
 Foreign currency and remittance services – the increase in cross-border banking

transactions by retail clients, and the higher spreads on currencies paid by them,
makes these services a profitable offering for retail banking.
 Automobile financing – banks offer loans for new and used vehicles, as well as
refinancing for existing car loans.
Retail banking clients may also be offered the following services, generally through
another division or affiliate of the bank:
 Stock brokerage (discount and full-service)

 Insurance
 Private banking
 Wealth Management
The level of personalized retail banking services offered to a client depends on his or
her income level and the extent of the individual’s dealings with the bank. While a client
of modest means would generally be served by a teller or customer service
representative, a high net worth individual who has an extensive relationship with the
bank would typically have his or her banking requirements handled by an Account
manager or Manager.
With 238 branches in 112 cities, Retail Banking at JS Bank constantly endeavors to
provide with best banking services at all times. The innovative range of banking
services is designed to exceed customer's service expectations. Retail Banking offers a
complete range of deposit & loan products, wealth management, trade finance and
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transactional services to a growing base of individual and institutional customers across
Pakistan.
 Corporate Banking:
Corporate banking, also known as business banking, refers to the aspect of banking
that deals with corporate customers. Financial services specifically offered
to corporations, such as cash management, financing, underwriting,
and issuing of stocks, bonds, or other instruments. Financial institutions often maintain
specific divisions for handling the needs of corporate clients, separate
from consumer or retail banking activities for individual accounts.
Products and services by Corporate banking are:
 Loans and other credit products – this is typically the biggest area of business
within corporate banking, and as noted earlier, one of the biggest sources of
profit and risk for a bank.
 Treasury and cash management services – used by companies for managing
their working capital and currency conversion requirements.
 Equipment lending – commercial banks structure customized loans and leases
for a range of equipment used by companies in diverse sectors such as
manufacturing, transportation and information technology.
 Trade finance – involves letters of credit, bill collection.
 Employer services – services such as payroll and group retirement plans are
typically offered by specialized affiliates of a bank.
Through their investment banking arms, commercial banks also offer related
services to their corporate clients, such as asset management and securities
underwriters.
Corporate Banking division at JS Bank offers financial solutions to meet the needs of
every type of business.
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 INVESTMENT BANKING:
An investment bank is a financial institution that assists individuals, corporations, and
governments in raising financial capital by underwriting or acting as the client's agent in
the issuance of securities (or both). An investment bank may also assist companies
involved in mergers and acquisitions (M&A) and provide ancillary services such
as market making, trading of derivatives and equity securities, and FICC services (fixed
income instruments, currencies, and commodities). Unlike commercial banks and retail
banks, investment banks do not take deposits.
JS Bank’s Investment Banking Group (IBG) has been the pioneer of numerous

landmark transactions brought to the domestic capital markets. JS Bank offers tailor-
made solutions for capital raising strategies. The products, advice / solutions offered to
clients are specifically designed to adapt to their financing / capital-raising or investment
requirements.
 JS Bank’s IBG provides a comprehensive range of Corporate Finance Advisory

services in the Debt & Equity Capital Markets, including Mergers & Acquisitions,
Project Finance Advisory, Corporate Debt Originations & Syndications, Term
Finance Certificates (TFCs), Sukuks & Initial Public Offerings.
 JS Bank provides assessments of capital markets and offers sound, substantial

recommendations, financial valuation and due diligence advice, either as an
independent body or as an integral part of a comprehensive Advisory and
Arrangement transaction. Given an impeccable track record of successfully
executing a wide array of large capital transactions, often under challenging
economic and time considerations, IBG has established itself as a top player in a
very elite group.
 Managed by a dedicated team of professionals, IBG offers trustee / agency

services to various corporate debt offerings and plays an active role in structuring
and maintaining special purpose accounts.
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 With substantial underwriting capability, JS Bank’s IBG offers the ability to handle
large capital market offers, helping you through the Private Placement and Initial
Public Offers, i.e. pre-IPO and IPO stages. JS Bank takes pride in of bringing a
substantial number of valuable offerings to Pakistan.
 JS Bank’s IBG acts as ‘Bankers to the Issue’ for Initial Public Offerings catering
to Equity as well as Debt Capital markets, Rights issues, Share Buybacks and all
other transactions where the appointment of Bankers are required by our
esteemed clientele.
 Banks are middlemen between a company that wants to issue new securities
and the buying public.
 In merger and acquisition, banks advise buyers and sellers on business
valuation, negotiation, pricing and structuring of transactions, as well as
procedure and implementation.
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 INSTITUTIONAL BANKING:
Institutional Banking is a specialized division in a bank that offers a comprehensive suite
of products and services for large institutions both locally and abroad. In particular they
can provide complex advisory and financing functions for corporate and Government
clients who may require tailored capital products. In addition, they may also advise on
surrounding debt equity and capital markets, risk management and transactional
banking.
Institutional banking incorporate services such as evaluating merger and acquisitions,

investment, managing treasuries etc. Also help client to create corporate strategies and
develop opportunities for growth on a national and global level. Institutional banks
provide clients with expertise, research analysis and research-based methodologies
that enable them to make sound financial decisions, suited to their business
environment.
Js bank caters to diverse needs and requirements of retail, commercial and corporate
clients’ global import and export needs in a timely, efficient, risk averse manner.
While having a continuously growing distribution network covering over 250 global
destinations via SWIFT at present.
Fund based relationships:
 Discounting of Letters of Credit

 Risk Participation
Trade Relationships:
 Letters of Credit – Advising

 Letters of Credit – Confirmation
 Guarantees
JS Bank guarantees are acceptable with Government of Pakistan, its agencies and
major financial institutions.
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AWARDS
 JS Bank recognized for its Corporate Social Responsibility efforts by National

Forum for Environment And Health (NFEH) at the CSR Business Excellence
Awards 2013. JS Bank received its award in the category of Social Impact.
 In July 13, 2009 JS Bank received an award for the "Best Communication
Campaign by a Conventional Bank" as part of the Pakistan Banking Awards. The
award was given by Khaleej Times which is one of the most prominent daily
newspaper in UAE.
 Brand of the Year Award 2013
For the year 2013, JS Bank was awarded "Brand of the Year" in the category
"Online Internet Banking" by the Brands Foundation.
 Primary Dealer 2011-12
The State Bank of Pakistan recently, 2nd year in a row has declared JS Bank as
the Number 1 Primary Dealer of Government Securities for the year 2011-12. JS
Bank is one of only 11 State Bank of Pakistan appointed Primary Dealers
authorized to participate in the auctions of Government of Pakistan securities
consisting of Treasury Bills (T-Bills) and Pakistan Investment Bonds (PIBs).
 Primary Dealer 2010-11
JS Bank Limited won the first award for the primary dealer for Financial Year
2010-11.
 Entity Rating PACRA
PACRA Upgrades Ratings of JS Bank Limited. The Pakistan Credit Rating
Agency (PACRA) has upgraded the long-term entity rating of JS Bank Limited
(JSBL) to ‘A+’ (Single A Plus). These ratings denote a low expectation of credit
risk, while the capacity of timely payment of financial commitments is considered
strong. It also reflects bank's strong financial profit emanating from improving
profitability, strong liquidity and supporting capital adequacy.
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PRODUCTS AND SERVICES
DEPOSIT PRODUCTS:
 JS PLATINUM BUSINESS ACCOUNT:

It is current account for businessmen. Monthly average balance requirement of Rs.
150,000. It is non-remunerable account i.e. no profit earned on the account.
JS Platinum Business Account maybe opened by Individuals / Sole Proprietorship /

Partnership and Limited Company, primarily for business transactions.
Account holders can:
 Conduct several transactions every month.

 Use SMS Alerts to keep track of transactions.
 Use Debit card for cash.
 Use business financing for growing business.
Target Market
 Well-educated Businessmen
 Stakeholders of public and private companies
 Small to medium sized business setups
 Small merchants, traders and retailers
Transactional Benefits
Chequebooks:
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Customers can write unlimited cheques for their business transactions. Even if average
balance falls below the requirement, one Chequebook of 50 leaves will be provided on
monthly basis free of charge.
Pay Orders:
Customers can issue as many pay orders as their business requires free of charge.
Charges will be applicable as per schedule of charges (SOC), Rs. 250/- against account
and Rs.2,500/- against cash, if average balance is not maintained.
Intercity Online Transaction:
Customers can conduct free intercity online transactions for business purposes,
regardless of average balance requirement. Normally intercity clearing charges are Rs.
300/- per cheque, but this service is provided free for this account holders.
Convenience Benefits
Platinum VISA Debit Card:
Issuance of platinum VISA Debit Card is free. Annual fee of Rs. 1800/- will be charged
if average balance is not met during the month.
SMS Alerts:
Customers can enjoy free SMS Alerts to keep them up-to-date with business
transactions. SMS Alerts charges of Rs. 1000/- per annum will be charged if average
balance is not met.
ATM Cash Withdrawal:
Customers can withdraw cash from any ATM ( 1-Link or M-Net) across Pakistan,
without any charge.
Security Benefits
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Worry-free Cash Withdrawal:
JS Platinum Business Account provides security for cash withdrawals made anywhere
in Pakistan, through a JS Bank branch or any ATM in Pakistan. This coverage has been
designed to reimburse losses from a snatching or holdup upon cash withdrawal.
Customers are covered for cash withdrawals up to a total of Rs.50,000 per year, for up
to two instances per annum. Cash Withdrawal Insurance is valid as long as customer
inform the Bank within 30 minutes of the snatching, and is limited to 500 meters radius
of the branch or ATM where the withdrawal was made.
The branch staff will record the incidence particulars at the insurance portal and
dispatch copies of all requisite documents:
 Claim Form - available at branch.
 Police Report (Roznamcha) - Customer to provide.
 CNIC copy - Customer to provide.
 Bank Statement - To be extracted for customer account.
 ATM Receipt - Customer to provide.
In case the insurance claim is approved, Insurer will make payment through cheque
favoring the beneficiary (with customer name and account number), which will be sent
to branch, for onward delivery to customer.
In case claim is declined, Insurer will inform via return email regarding reason for
declining the claim, for onward communication to the customer by the Branch.
Relationship Manager will inform the customer by calling him personally with the status
of claim.
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 JS Premium Current Account:
It is current account. Monthly average balance requirement of Rs. 100,000. It is non-
remunerable account i.e. no profit earned on the account. It may be opened by
Individuals / Sole Proprietorship / Joint Accounts.
Customers can:
 Frequently conduct ATM Transactions.
 Have limited over-the-counter transactions.
 Use deposit accounts for payment of bills and services.
Transactional Benefits
Chequebooks:
Customers can have first cheque book of 50 leaves free of charge.
Pay Orders:
Customers can issue four pay orders free of charge every month. Charges will be
applicable as per schedule of charges (SOC), Rs. 250/- against account and Rs.2,500/-
against cash, if average balance is not maintained.
Intercity Online Transaction:
Customers can conduct free intercity online transactions for business purposes,
regardless of average balance requirement. Normally intercity clearing charges are Rs.
300/- per cheque, but this service is provided free for this account holders.
Convenience Benefits
Gold VISA Debit Card:
Issuance of Gold VISA Debit Card is free. Annual fee of Rs. 1200/- will be charged if
average balance is not met during the month.
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Small Locker:
Customers are offered with a small locker free of charge (subject to availability). The
related fees of Rs. 3000/- will be applicable as per Schedule of Charges, if the average
balance is not maintained for a full year.
ATM Cash Withdrawal:
Charges on cash withdrawals from any ATM ( 1-Link or M-Net) across Pakistan, will be
reversed into the customer's account on daily basis regardless of average balance
requirement.
Security Benefits
Worry-free Cash Withdrawal:
Customers are provided with security for cash withdrawals made anywhere in Pakistan,
through a JS bank branch counter or any ATM in Pakistan. Two snatching instances per
annum will be covered , and the aggregate coverage amount will be Rs. 50,000/- per
annum for ATM and over the counter withdrawals across Pakistan.
Mobile Snatching Insurance:
JS bank provide customers with free insurance coverage for mobile snatching.
Coverage of up to Rs. 20,000/- per annum and only one such instance per year will be
covered.
Wallet Snatching Insurance:
Coverage of Rs. 5000/- per annum and only one such instance per year will be covered.
Claim Filing:
Incidence of snatching must be reported within 30 minutes of incident through:
 Phone Banking at 0800-01122
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 Any Js bank branch
The branch staff will record the incidence particulars at the insurance portal and
dispatch copies of all requisite documents:
 Claim Form - available at branch.
 Police Report (Roznamcha) - Customer to provide.
 CNIC copy - Customer to provide.
 Bank Statement - To be extracted for customer account.
 ATM Receipt - Customer to provide.
In case the insurance claim is approved, Insurer will make payment through cheque
favoring the beneficiary (with customer name and account number), which will be
sent to branch, for onward delivery to customer.
In case claim is declined, Insurer will inform via return email regarding reason for
declining the claim, for onward communication to the customer by the Branch.
Relationship Manager will inform the customer by calling him personally with the
status of claim.
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 JS KAMIYAB BUSINESS ACCOUNT:
The Kamiyab Business Account offers great value for businessmen, to make business
transactions smoother and faster. The following services are offered absolutely free of
charge:
 Online inter-city fund transfer
 Return Cheque (outward)
 Demand Draft and Pay Order Issuance
Additionally, by maintaining an average monthly balance of only PKR 100,000 in the

Kamiyab Business Account, the following services can also be availed absolutely free of
charge:
 Counter Cheques - Bank's book on which no account number is mentioned. When
customer needs urgent cheque and he neither has cheque book nor ATM card then bank
issues that cheque , the customer had to fill in the value of the cheque, Account number, the
date, and their signature. One counter cheque costs Rs. 100/- but it is free in this case.
 Collection Cheque (Local) - is an item presented to a bank for deposit that the bank
will not, under its procedures, provisionally credit to the depositor's account or which the bank
cannot (due to provisions or law or regulation) provisionally credit to a depositor's
account. Payment must be received from the payor bank before the item may be credited to
the depositor's account.
 Stop Payment - If customer looses a filled out cheque, then on customer's request
bank stops the payment of the cheque. Charges are Rs 300/- per cheque and Rs. 500/- per
series, but this is free in this case.
 Chequebook Issuance (25 leaves)
 Small Locker*
 ATM Card Issuance**
 ATM Card Annual Fee
 Telex / Postage - Postage charges on cheques or bills are Rs. 100/- which in this case
is free.
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 Statement Issuance - It contain all the account details, deposit and withdrawals of the
time.
 Balance Certificate - It contain only the name of customer, his account number and
closing balance. Its charges are Rs. 200/- but it is free in this case.
*Subject to availability of vacant lockers at the branch.
**Applicable for individuals, sole proprietorships and partnership accounts.
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 JS RUPEE PLUS ACCOUNT:
A high performing product, JS Bank’s Rupee-Plus savings account calculates profits on
a daily basis, giving maximum returns with the greatest flexibility. Profit is given on
monthly basis. Profit rate is 4.5%. Average balance of Rs
. 50,000/- should be maintained in this account otherwise (Rs. 50/- + Tax) account
maintenance charges will be cut from the account monthly.
By maintaining an average monthly balance of PKR 250,000 in the Rupee-Plus

Account, you can avail the following additional services absolutely free of charge:
 Counter Cheques
 Collection Cheque (Local)
 Stop Payment
 Small Locker*
 ATM Card Annual Fee
 Telex / Postage
 Statement Issuance
 Balance Certificate
**Applicable for individuals, sole proprietorships and partnership accounts
Calculations of monthly profit:

Balance in Account × 4.5% / 365 × 30
(Subtract 10% Government charge from answer amount and then monthly profit is
calculated.)
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 JS RUPEE CURRENT ACCOUNT:
The Rupee Current Account primarily targets individuals and companies that have a
high turnover of cheques. Ideal for volume based businesses, Rupee Current Account
has no initial balance requirement.
Non-profit based account and no minimum balance is required. There are no online
charges.
In addition, if an average monthly balance of PKR 100,000 is maintained in the Rupee

Current Account, the following services would be absolutely free of charge:
 Online Inter-city Funds Transfer
 Counter Cheques
 Stop Payment
 Small Locker*
 ATM Card Annual Fee Waiver
 Telex / Postage
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 JS PLS RUPEE SAVING ACCOUNT:
The JS Bank PLS Saving Account is a Profit and Loss sharing account that offers
competitive returns on your savings with security and convenience. No account
maintenance charges of Rs. 50/- Profit is calculated monthly but given after every six
months. A PLS Rupee Saving Account holder gets the following services absolutely free
of charge:
 Online Inter-city Funds Transfer
In addition to this, by maintaining an average monthly balance of PKR 250,000 in the
PLS Saving Account, the following additional services can also be availed absolutely
free of charge:
 Counter Cheques
 Retained Mail
 Stop Payment
 Cheque-book Issuance (25 leaves)
 Small Locker*
 ATM Card Annual Fee Waiver
 Telex / Postage
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Calculations of six months profit:

Balance in Account × 4.5% / 365 × 30 ×6
(Subtract 10% Government charge from answer amount and then six months profit is
calculated.)
 JS RUPEE BASIC BANKING ACCOUNT:

This is a Rupee account that can be operated keeping a balance as low as Rs 1,000/-.
Ideal for salaried individuals and persons with low transaction turnover, Rupee Basic
Banking Account has the following salient features:
 No transactional charges up to 2 deposit transactions and 2 checking

withdrawals per month.
 Not for profit account.
 No minimum balance requirements.
 No charges to maintain the account.
 Country wide banking facility.
 In case, balance of a BBA account remains nil continuously for six months then
bank closes that account.
 Account statement is issued only once per year.
 JS FOREIGN CURRENCY ACCOUNT:

Current and Savings accounts in US$, Pound Sterling and Euros.
Money has to be deposited in the same currency as the account. On withdrawal of
money convert the money in Pakistani rupees at the rate of that day on which money is
to be withdrawn i.e. same day exchange rates apply. Withdrawal of money in foreign
currency depends upon availability of foreign currency in the bank branch.
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 JS FOREIGN CURRENCY PLUS SAVING
ACCOUNT:
This is a new product offered from August 2015. It is a saving account with great profits
on higher deposits. The account offers option to save in US Dollars, Pound Sterling and
Euros.
Profit on this account is payable on quarterly basis, and is calculated on daily basis.
That means you get the highest returns on the savings with frequent profit payments.
This account allows great flexibility for all the withdrawals and deposits. Financing in
Pak Rupees up to 90% of JS Foreign currency Plus Savings Account deposit. First
chequebook is free of charge upon opening this account.
Minimum average balance requirement is:
Pounds 300
Euro 400
Dollars 500
If the minimum average balance is not maintained, an amount in prevailing currency
equivalent to Rs. 50 is applicable on monthly basis as charges.
PROFIT RATES:
JS Foreign Currency Plus Savings Account Pound Euro USD
For balance less than 4,999.99 0.10% 0.10% 0.10%
For balance between 5,000 up to 24,999.99 0.25% 0.25% 0.25%
For balances between 25,000 up to 49,999.99 0.50% 0.50% 0.50%
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For balances between 50,000 up to 99,999.99 0.75% 0.75% 0.75%
For balances of 100,000 and above 1.00% 1.00% 1.00%
Profit rates of JS Foreign Currency Plus Savings Account are subject to change on
monthly basis.
 MUHIB-E-WATAN ACCOUNT:
It’s never easy when loved ones are living abroad. Now with the JS Bank Muhib-e-
Watan Account, you have peace of mind in knowing that you can get the best return on
your funds even when your loved ones are miles away. Designed specifically for the
needs of foreign remittance beneficiaries, the JS Bank Muhib-e-Watan Account gives
you great benefits and a high rate of return so that you can enjoy the very best of life.
 Great profits, paid every month

 Account tailored specially for remittance customers
 Fast processing for Muhib-e-Watan account holders
 Easy and secure account opening.
 Convenience of withdrawing funds from more than 100 JS Bank branches all
over the country
 24-hour convenience of withdrawing funds with your ATM card
 Account opening with just PKR 5. No limit on amount kept in account. Therefore,
the higher the amount, the bigger the profit
 In accordance with the State Bank of Pakistan’s PRI program, funds from
anywhere in the world may be received in Muhib-e-Watan account*
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 The facility of transferring funds from any bank to your account. Submission of
deposit receipt is mandatory. The receipt should not be older than 3 working days.
In addition, avail the following and numerous other benefits, free of charge:
 On-line Banking
 Issuance of Cheque Book (25 leaves)
 Issuance of ATM Card
 Annual Fee Waiver on ATM Card
 Pay Order and Demand Draft
 Telebanking
 JS GLOBAL ONLINE TRADING ACCOUNT:

JS Global online trading account provides an investor direct access to Karachi Stock
Exchange through a software application. Minimum account opening is Rs. 25000.
JS Global provides two types of accounts:
 A Basic Account where the investor likes to trade on his own without any
financial advisor.
 A Premium Account where a dedicated trader (Financial Advisor) is assigned in
addition to the access to software application.
Through the software solution, investors can access the Ready Market against 100%
cash.
Process flow for customers inquiring about the product:
1. The Branch Manager are requested to directly connect the customer to JS Global
at 021-111-574-111 or e-mail at customercare@js.com for any information /
queries. This process will help the customer connect directly with JS Global for
future references.
2. Any customer requiring any Relationship Manager about JS Global Online
Trading should be referred to contact the Branch Manager directly.
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3. In case the customer does not have any account at JS bank, the customer
should be presented with an option of opening an account or the customer is
requires to get their signatures verified from their respective bank.
4. When finalizing the account opening form, the Branch manager should inform the
customer of attending two verification calls (one from JS bank and second from
JS Global). The account opening process will take 72 hours post these calls.
5. Branches with no Standees/Brochures of JS Global Online Trading should
coordinate with Nomita Talha (JS Global). Branches are required to display the
standees and brochures.
Account Opening Form (AOF) instructions:
1. Account opening form duly filled and signed (17 signatures in total) along with the
bank verification.
2. CNIC/Passport copy of account holder and Nominee. Make sure the photocopy
shows the signatures clearly.
3. Cheque in favor of JS Global Capital limited-Online Trading or Bank transfer to
JS Global Online Account # 130612. Minimum Rs. 25,000/- for basic account,
Rs. 100,000/- for premium account and Rs. 10,000/- for Student account.
4. Student ID card in case of student account.
5. Zakat Declaration Form - if applicable (True copy or attested).
6. Dispatch the documents to Muhammad Rehan Wealth Management Operations,
JS bank, 1st floor, Shaheen Commercial Complex for future processing.
Commission Structure For JS Bank Relationship Manager:
The relationship manager will earn 25% of commission earned in the first year referred
through any JS Bank branch. The application form should be forwarded mentioning the
Relationship Manager code clearly on top of the form to the Wealth Management.
 JS SHANDAR MUNAFA TERM DEPOSIT

ACCOUNT:
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This is a new product that started in August 2015. JS Shandar Munafa provides
maximum profit on a monthly basis with a seamless banking experience. It is a three
year term deposit account with monthly payout. JS Shandar Munafa Term Deposit
Account of Rs.1,00,000 up to maximum of Rs. 10 Million.
JS Shandar Munafa can be used to avail financing up to 90% of Term Deposit amount.
First cheque book is free. Also VISA Debit Classic Card is also free.
 JS RUPEE TRAVELLERS CHEQUE:

It is an easy to use cheque instrument designed to facilitate transactions in a secure
and smart way, allowing customers great flexibility in conducting transactions on the
move. For customers who travel alot within cities of Pakistan.
JS Rupee travellers cheque is very useful for individuals, particularly for customers who
need cash while travelling within Pakistan to conduct transactions, make payments and
keep their payments safe with them.
Targeted towards:
 Individual travellers
 Businessmen
 General public
JS Rupee Travellers Cheque is available in denominations of Rs. 5000/- and Rs.
10,000/- strengthened by as many as 9 unique security features. Security features have
been added in order to make it impossible to replicate, making Travelling Cheque the
most secure in Pakistan. These security features include:
 PSPC (Pakistan Security Printing Corporation) watermark on all cheques.
 Unique Red Fluorescent numbering on all cheques.
34
 Linographic Tint on background of the cheque.
 Unique black MICR (Magnetic Ink Character Recognition) coding at the bottom of
the cheque.
 2-color invisible Hilits at the bottom of the cheque.
 State-of-the-art DP Border around cheque.
 Guilloche in the center of the cheque.
JS Rupee Travellers Cheque can be en-cashed at any of JS bank branch or any bank
all over Pakistan. RTC issuance charge Rs 25 per instrument (Upto 1000 per
purchased) + 16% FED and can be waived by Regional Head and Business Head
recommendation RTC refund charges Rs 750 per instrument + 16% FED RTC
replacement charges Rs 500 per instrument + 16% FED.
Eligibility:
 JS Rupee Travellers Cheque can be issued to a literate individual and it is
mandatory to be a JS bank account holder.
 RTCs can be issued individual who has firm signature.
Ineligibility:
 RTCs cannot be issued against thumb impression.

 RTCs cannot be issued to minor or insane person.
 RTCs cannot be issued in name of any firm/company, shops or joint names.
Salient Benefits:
 Readily available with minimum formality.

 Sense of security with peace of mind.
 Hassel free en-cashable process.
 Easily refundable.
 Most secured.
 validity until en-cashed.
 Minimum penalty in case of lost or stolen.
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 RTCs are available at 80 designated branch of JS bank.
Requirement for Issuance or Rupee Travellers Cheque :
For JS account holders:
Valid CNIC / Passport, Sale form RTC-10 completed and signed by customer along with
RTC request form. Issuance charges are Rs 25 per instrument, up to maximum Rs.
1000/- per purchase (to be waived if Rs. 100,000/- maintained in current account).
For walk in customers:
Attested copy of CNIC, in case of a walk in customer/ non-account holder if the amount
of sale is up to PKR 10,000.
Lost RTCs:
The customer can contact any JS bank branch and provide FIR (First Investigation
Report)/CNIC (attested photocopy)/ copy of purchase form/ indemnity form/ refund form.
Cancellation/ Reissuance of lost RTC charge is Rs. 500/- per instrument. Refund in lieu
of lost RTC charge is Rs. 750/- per instrument.
CARD PRODUCTS:
 VISA DEBIT CARD:
JS Bank Visa Debit Card gives you the convenience and freedom of using your card for
shopping directly wherever you see Visa sign in addition to cash withdrawal facility from
ATM at any time. No more worrying about carrying excess cash, your money is safe
and always reachable. Exclusive benefits of Visa Debit Card are:
 Withdraw cash from over 4,800 ATMs in Pakistan on 1-Link or MNET network.
 Withdraw cash from over 1 million Visa Network ATMs globally.
 Accepted at over 55,000 and 27 Million retailers in Pakistan and Internationally
for shopping respectively
 Easy activation through JS Phone Banking 24 hours a days.
 Manage your funds, spend only as much as you have in your account.
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 Safer than carrying cash and in case your card is stolen or lost card you are
protected against fraudulent transactions made on your card after you report the
incident.
Fees and Charges will be levied according to prevailing JS Bank Schedule of Charges.
1. ATM Cash withdrawal charges is free on JS Bank ATMs and Rs. 15 on other
bank ATMs.
2. Inter-bank fund transfer, through ATM is Rs. 60 per transaction, through mobile
and internet banking Rs. 50 per transaction.
3. Chip maintenance charges Rs. 500 per annum.
4. VISA Debit card annual fee
Classic Rs. 7000/-
Classic Supplementary Rs. 3500/
Gold Rs. 1200/-
Gold Supplementary Rs. 6000/
Platinum Rs. 1800/-
Platinum Supplementary Rs. 900/-
5. International ATM Cash Withdrawal Rs. 600 per transaction or 3.5% whichever is
higher.
6. Balance Inquiry is free from JS Bank and 1-Link ATMs, Rs. 5 from M-Net Bank
ATMs and Rs. 120 from International ATMs.
7. Mini Statement is free.
8. Internet Activation charges are Rs. 200 per annum.
9. VISA Debit Card Reissuance/upgrade:
Classic Reissuance Rs. 450/-
Gold Reissuance Rs. 700/-
Platinum Reissuance Rs. 900/-
Classic to Gold Upgrade Rs. 600/-
Gold to Platinum Upgrade Rs. 700/-
Classic to Platinum Upgrade Rs. 1200/-
With Classic card customer can withdraw Rs. 40,000/- per day.
37
Gold card allows customer to withdraw Rs. 60,000/- per day.
And Platinum card allows customer to withdraw Rs. 100,000/- per day.
 JS BANK CREDIT CARD:

JS Bank offers you a Credit Card which empowers you to shop at millions of locations
worldwide facilitated with amazing discounts offered globally at different outlets. JS
Bank VISA Credit Card offers all services and many more advantages which would fulfill
your credit, spending and lifestyle needs. Your card is accepted at any VISA-accepting
outlets in Pakistan and throughout the world.
JS Bank Credit Protector gives you and your family peace of mind and protection you
need. It gives you 100% coverage against your outstanding and an additional 100% to
your family, in case of death or accident. This insurance is underwritten by EFU Life
Assurance Limited, and is charged at only 0.48% of your monthly outstanding balance.
JS Bank Credit Cards will be at your service 24 hours a day 7 days a week. The VISA
sign on your Credit Card is your gateway to spending at thousands of outlets nationwide
and millions of locations worldwide. Your JS Bank Credit Card now lets you avail
boundless opportunities at home and abroad.
REPAYMENT PROCESS:
Simply fill out the deposit slip at any JS Bank branch and deposit the cheque/cash at
the teller counter or drop it in the JS Bank Credit Card payment drop box in the branch.
Please ensure you mention your JS Bank Credit Card number on the slip. Please allow
up to three working days for same city clearance and seven working days for out of city
clearance.
SUPPLEMENTARY CARDS:
Now you can have up to 6 supplementary Credit Cards issued for your family & friends,
and you can specify the credit limit for each card.
 REMITTANCE SERVICES:
Home Remittance facility available to JS and non-JS Bank customers. In order to
facilitate the flow of home remittance from non-resident Pakistani living abroad to their
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families and loved ones in Pakistan, Home Remittance has established partners across
the globe, where the non-resident Pakistanis can remit funds to their loved ones through
the partner correspondents/Exchange Companies. This service is targeted towards
everyone, students, individuals, salaried people, sole proprietorship, partnerships or
private limited companies. Receive Remittance as high as PKR 500,000.
HOW TO RECEIVE CASH IN PAKISTAN:
To receive cash payment over the counter from any nearest JS Bank branch, customer
needs to furnish the following information:
 Unique Reference number i.e. MTCN/PIN
 Valid photo ID (CNIC/Passport/Driving License)
CASH OVER COUNTER (COC):
Customers can receive cash from 238 branches across 122 cities in Pakistan. In
addition, they may walk into any MCB or Allied Bank Limited to withdraw their cash
through a special arrangement with MCB and Allied Bank Limited respectively.
 Valid Information of the Beneficiary
 Valid photo ID (CNIC/Passport/Driving License)
TRANSFER OF FUNDS TO BENEFICIARY'S ACCOUNT WITH JS
BANK:
Customers can remit funds to the beneficiary's acccount maintained with any JS Bank
Branch through our partner exchange companies, having their presence nearby you by
providing the following details:
 Account number
 Title of account of the beneficiary
TRANSFER OF FUND TO BENEFICIARY'S ACCOUNT WITH ANY
OTHER BANK IN PAKISTAN:
Customers can transfer funds to beneficiary's account with any other bank in Pakistan.
Funds transfer to beneficiary account at any other bank takes place in following two
ways:
 Inter Bank Funds Transfer IBFT
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 Real Time Gross Settlement RTGS
Inter Bank Funds Transfer:
It can be done only through ATM. Funds can be transferred from any JS branch to other
bank or from any other bank to any JS Bank branch.
Real Time Gross Settlement:
If fund has to be transferred from JS branch to Alfalah branch, for example, then JS
branch scans that document and sends to their head office. JS head Office sends that
to Alfalah Head Office which sends to Alfalah Branch in which the customer has
account. That branch transfers the fund to that customer's account. No withholding tax
is applied because this is bank's transaction for customers. Tax is only for customers
and not for bank.
Remittance services offered by JS bank are as follows:
WESTERN UNION SERVICE:
It is dependent on 10 digits Money Transfer Control Number MTCN. CNIC Original is
needed/Passport/Driving License.
RIA INTERNATIONAL SERVICE:
It has 11 digits MTCN. It starts from 1211. Requirement is same as above.
EXPRESS MONEY:
It has 16 digits. This service belongs to Dubai. Requirement is same as above.
AFTAB CURRENCY EXCHANGE (ACE):
It has 13 digits number. requirement is same as above. For foreigners only passport is
required, no need for Computerized National Identity Card.
DEX INTERNATIONAL:
It has 9 digits Money Transfer Control Number MTCN. CNIC Original is
SPEED REMIT:
INSTANT CASH:
40
ALI CO:
INVESTMENT OPPORTUNITIES IN GOVERNMENT

SECURITIES
The State Bank of Pakistan has allowed Banks to offer Investor Portfolio Securities
(IPS) Account to all their customers for broadening the investor base of Government
Securities. The product types which fall under the IPS category are Treasury Bills,
Pakistan Investors Bonds and Ijarah Sukuks and any other securities that may be
issued by the State bank of Pakistan on behalf of the Government of Pakistan.
Previously, these products were only made available by the bank to its corporate
customers and the sale was directly handled by the Bank's Treasury Department. Now
branches will also be able to participate in offering this product to their retail customers.
JS Bank as a primary dealer for Government Securities is permitted to act as custodian
on behalf of its customers for holding their Treasury Bills, Pakistan Investment Bonds
and Ijarah Sukuk Bonds in scrip-less/electronic form in these accounts. The ultimate
custodian of such securities is with the Public Debt Office of the State Bank.
JS bank offers financing up to 90% against T-bills, PIBs and Ijarah Sukuks.
TREAUREY BILLS (T-BILS):
 Zero coupon instruments issued by the Government of Pakistan.
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 3 months, 6 months and 1 year tenor
 Instruments are sold at a discount and mature at face value
 Sold through Primary Dealer Banks by the State Bank of Pakistan via bi-monthly
auctions
 Highly marketable and reserve eligible securities for Financial Institutions.
 Minimum denomination is Rs. 100,000.
PAKISTAN INVESTMENT BONDS (PIBs):
 Long term instruments issued by the Government of Pakistan.
 3 years, 5 years, 10 years and 20 years tenors.
 Sold through Primary Dealer Banks by State Bank via monthly auctions.
 Fixed semi-annual coupons and repayment of principal at
 maturity.
 Highly marketable and reverse eligible securities for Financial Institutions.
 The minimum denominations is 100,000.
IJARAH SUKUK:
 Long term Islamic instruments issued by Government of Pakistan.
 3 years tenor.
 Sold through Islamic Bank by State Bank via periodic auctions.
 Highly marketable and reverse eligible securities for Islamic Financial Institutions.
 Floating and semi-annual coupon payment and repayment of principal at
maturity.
 Highly marketable and reverse eligible securities for Financial Institutions.
 Minimum denomination is Rs. 100,000.
HOW TO INVEST IN GOVERNMENT SECURITIES
Open a PKR account with any JS Bank branch
Open an IPS account linked to your PKR account.
Contact Branch for various transactions.
Finalize the transaction and receive confirmation.
Provide cheque or debit instructions for Purchase/ Sale amount.
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Profit/maturity/sale amount will be credited to PKR account.
PROCESS FOR IPS ACCOUNT OPENING:

 Customers wanting to purchase Government Securities must sign an IPS
Account Opening Form which is available on JS Bank website.
 Customers other than individuals account must provide a resolution for opening
the IPS account passed by the board of directors/governing body.
 Upon receipt of IPS account opening form and supporting documents (if
required), Treasury office staff will scrutinize the same for completeness and
issue an IPS Account number to the customer.
 The IPS account statement shall be sent to customers on a quarterly basis.
WITHHOLDING TAX:
10% Withholding Tax is applicable from the profit/mark-up amount. Customers
exempted from Withholding Tax must produce an exemption certificate issued by
Federal Board of Revenue (FBR) while opening the IPS Account with JS Bank. Copy of
this certificate will be provided to State Bank of Pakistan by Treasury Bank office.
BENEFITS:
Guaranteed Repayment:
The repayment of face value at maturity and periodic coupon payments are
guaranteed by the Government of Pakistan.
Higher Returns:
These securities provide higher returns to the investor, as compared to
most bank deposits.
Investment for medium term to long term:
These securities offer investors with maturity periods from 3 years to 20
years.
Liquidity:
Highly liquid and tradable in the secondary market.
Easy Process of Investment:
Local and foreign investors can easily invest in the PIBs by opening an IPS
Account in any Bank offering these services.
43
LOANS AND RUNNING FINANCE
 JS GOLD FINANCE:
JS Bank offers its customers to convert their gold ornaments into working capital for
their business or investment needs, through JS Gold Finance, a unique financing facility
that offers term or revolving loan against gold ornaments. It is available to JS Bank
Deposit customers including individuals, sole proprietors, partnerships or private limited
companies. Simply pledge the gold ornaments and avail financing through a term loan
(3 years) or revolving facility , up to 70% of assessed gold value.
GOLD VALUATION:
JS Gold Finance offers financing against gold ornaments to the extent of net gold
contents of the required fineness, as determined by Bank's designated valuator
(Goldsmith). JS Bank accepts gold of at least 21 karat purity. Valuation of ornaments
will only include net gold contents and will not take into account any wax, strings,
fastenings, precious and semi-precious stones.
FINANCING FACILITY AND TENURE:
JS Bank offers financing against gold, as a running finance facility, as well as, term
finance.
44
Running Finance is offered for a tenure of one year and can be renewed after expiry of
the initial term.
Term Finance is offered in tenures of one, two and three years.
Repayments are made in quarterly installments.
WITHDRAWAL PROCESS:
Gold will remain safe and insured with JS Bank for the duration of the facility, and will be
returned if the customer no longer require the financing facility. Once the customer has
paid off the facility, he may request the return of the Gold Ornaments from the Branch.
Markup as low as at a rate of 3M KIBOR + 6% floating rate. One of the lowest rates
available in the market. Prompt Payment bonus of 2% will not apply in case customer
do not make payment by due date, and their markup will be 3M KIBOR + 8%.
FINANCING UP TO RS 2.5 MILLION:
JS Gold finance offers financing between RS. 100,000 and RS. 2.5 Million depending
upon the amount of gold pledge and the amount of financing facility.
 JS CAR AAMAD (AUTO FINANCING):
JS Car Aamad is an installment-based loan for purchase of new, used and improved
vehicles up to 9 years old from the date of manufacture.
BENEFITS AND FEATURES:
 Quickest and hassle-free processing.
 Lowest down payment as low as 10%.
 Flexible tenure 1-7 years.
 First year insurance financing.
 Insurance through reputable insurance partner-EFU at lowest rates.
 Financing based on fixed rate of 1 Year KIBOR + 7%.
 Co-borrower facility.
 No hidden charges.
 Financing from Rs. 300,000 to Rs. 5,000,000.
 No down payment or processing fee payments before approval.
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WEALTH MANAGEMENT
BANCASSURANCE:
 ROSHAN KAL:
1. THE PLAN:
Roshan Kal is a regular premium Unit Linked Whole of Life Endowment Plan where the
benefits are largely linked to the value of a Growth Fund in which a portion of the
premium is invested.
2. ELIGIBILITY AGE:
Anyone between the ages of 18 years and 60 years.
3. WHOLE OF LIFE (NO FIXED TERM):
The plan is whole of life and does not have a fixed term. This open ended nature of the
plan gives complete flexibility to the client to mould the plan according to their needs.
4. BASIC CONTRIBUTION:
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The minimum annual basic plan premium is Rs. 24,000.
5. GROWTH OPPORTUNITY:
The contribution to the plan are linked to the EFU's Growth Funds which is designed to
maximize the capital growth.
6. FUND SELECTION OPTION:
The policy holders have an option to select from the following unit funds:
EFU Managed Growth Fund
EFU Guaranteed Growth Fund
EFU Aitemad Growth Fund
7. INVESTMENT PORTION (UNIT ALLOCATION):
The allocation of the annual basic plan premium to buy units in any of EFU's Growth
Funds is as follows:
YEAR ALLOCATION
1 25% - 35%
2 80%
3 90%
4-10 100%
11 onwards 100% plus Loyalty Bonus Allocation
8. LOYALTY BONUS ALLOCATION:
The plan offers generous loyalty bonuses in the form of extra units in the fund if it is
continued without any breaks beyond a period of 10 years. The bonus is allocated to the
plan every five years. The longer the plan is continued, the higher the rewards will be.
YEAR ALLOCATION
11 30%
16 45%
21 60%
26 75%
31 90%
9. BASIC SUM ASSURED:
The basic sum assured is calculated as follows:
47
Annual premium multiplied by the "Protection multiple" selected by the client (based on
allowed range for age at entry)
Comm. Age Protection Multiple
18-35 Min: 2 / Max: 75
36-40 Min: 2 / Max: 50
41-49 Min: 2 / Max: 35
50-60 Min: 2 / Max: 70 age
10. FUND ACCELERATION PREMIUM (LUMP SUM ADHOC PREMIUM):
Fund Acceleration Premium (FAP) provide the flexibility to top up savings by depositing
surplus funds into the plans. FAP can be paid at the commencement date or anytime in
the policy term. The minimum FAP allowed is equals to Rs. 24000 while the maximum
is limited to 5 times the year basic plans premium.
11. ACCIDENTAL DEATH AND DISABILITY PLUS (ADDITIONAL PREMIUM):
If death results due to an accident, an extra sum equals to 50% to 200% of the basic
sum assured would be payable. Alternately if a disability results due to an accident the
benefit would be 50% to 100% of the calculated amount. Maximum payout up to 10
Million.
12. WAIVER OF PREMIUM (ADDITIONAL BENEFIT):
In case of partial or permanent total disability of the insured to continue any occupation
the premium is waived. However the benefit of the plan continues.
13. FAMILY INCOME BENEFIT (ADDITIONAL BENEFIT):
A monthly income is paid to the family in case of the unfortunate death of the assured.
This amount is equal to 1% of the sum assured. The income can be used to pay for
continuing the educational expenses of the child. This income may also be used to
support the family.
14. LIFE CARE BENEFIT PLUS (ADDITIONAL BENEFIT):
Specific sum amount is payable in the event of a range of 16 illnesses. Maximum up to
1.5 Million.
15. ADDITIONAL TERM ASSURANCE:
This benefit enables the client to raise their cover / protection by 50% to 200% of the
basic sum assured against a nominal premium.
48
16. CHARGES:
Following expenses would be charged every year:
 Fund management charges 0.125% of the fund value per month.
 Bid Offer spread equal to 5% of the net basic premium.
 Administration charges Rs. 180/-
 PEHLA QADAM:
1. THE PLAN:
Pehla Qadam is a unit linked term endowment policy. The basic objective of the plan is
to generate lump sum for the higher education of the designated children, even if the life
assured dies prior to the maturity of plan. This is for parents who aim to provide higher
education to their children.
2. ELIGIBILITY AGE:
3. FIXED TERM:
The cover is provided for any period any period between a minimum of 10 years and a
maximum of 25 years, subject to a maximum age of 70 years at maturity.
The minimum annual basic plan premium is Rs. 15,000.Annual, semi-annual, Quarterly
and monthly modes can be availed.
YEAR ALLOCATION
1 25% - 35%
2 80%
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3 onward 100%
11 onwards 105%
7. CONTINUATION BENEFIT (BUILT- IN):
This is a built-in benefit. It ensures that all the future contributions will be paid by EFU
LIFE following the death of the Life Assured until the maturity date of the plan.
the policy term. The minimum FAP allowed is equals to Rs. 15,000 while the maximum
10. INCOME BENEFIT (ADDITIONAL BENEFIT):
A quarterly income is paid to the family in case of the unfortunate death of the assured.
This amount is equal to 25% of the basic plan premium. The income can be used to pay
for the continuing education expenses of the child. This income may also be used to
support the family.
11. ACCIDENTAL DEATH AND DISABILITY BENEFIT (ADDITIONAL BENEFIT):
If death results due to an accident, an extra sum equals to 10 multiples of basic annual
premium is paid. Alternately in case of disability 50% to 100% of the calculated amount
will be paid. Maximum payout is limited to PKR 10 Million.
12. INDEXATION:
The plan allows indexation of basic plan premium at the rate of 5% per annum of the
previous year's premium. It is directed towards the investment portion of the plan, to
increase their cash value.
13. CASH WITHDRAWAL:
The policy can be partially or completely encashed after two years full premium have
been paid. A partial surrender is allowed so long as Rs. 20,000 remains in the fund.
14. NON-MEDICAL LIMITS:
Age Sum Assured Limit
50
Up to 34 Rs 6,000,000
35-39 Rs 5,000,000
40-44 Rs 4,000,000
45-49 Rs 3,000,000
50-54 Rs 2,000,000
55-59 Rs 1,500,000
60 Rs 1,000,000
15. FREE LOOK PERIOD:
The free look period is of 14 days during which policy holder can return the policy.
16. CHARGES:
 HAMSAFAR:
1. THE PLAN:
Hamsafar is a unit linked term endowment policy. The basic objective of the plan is to
generate lump sum for the higher marriage of the designated child, even if the life
assured dies prior to the maturity of plan. This is for parents who are planning a
handsome saving amount for the marriage of their children in upcoming future.
2. ELIGIBILITY AGE:
3. FIXED TERM:
The cover is provided for any period any period between a minimum of 10 years and a
maximum of 25 years, subject to a maximum age of 70 years at maturity.
51
YEAR ALLOCATION
1 25% - 35%
2 80%
3 onward 100%
7. MARRIAGE SUPPORT BONUS:
plan every 5 years. The longer the plan is continued, the higher the rewards shall be.
11th year 100% + 20%

16th year 100% + 30%
21st year 100% + 50%
8. CONTINUATION BENEFIT (BUILT- IN):
This is a built-in benefit. It ensures that all the future contributions will be paid by EFU
LIFE following the death of the Life Assured until the maturity date of the plan.
the policy term. The minimum FAP allowed is equals to Rs. 24000 while the maximum
11. INCOME BENEFIT (ADDITIONAL BENEFIT):
52
A quarterly income is paid to the family in case of the unfortunate death of the assured.
This amount is equal to 25% of the basic plan premium. The income can be used to pay
for the continuing education expenses of the child. This income may also be used to
support the family.
12. INDEXATION:
13. ENGAGEMENT BONUS:
At the end of 15 years EFU LIFE will add an engagement bonus to the plan equal to
15% of the average basic plan premium paid.
14. MATURITY OPTION:
At maturity if the funds are left with EFU LIFE for one year, EFU will pay the
accumulated fund value and a "Maturity Investment Bonus" of 20% of annual average
premium.
Up to 34 Rs 6,000,000
35-39 Rs 5,000,000
40-44 Rs 4,000,000
45-49 Rs 3,000,000
50-54 Rs 2,000,000
55-59 Rs 1,500,000
60 Rs 1,000,000
18. CHARGES:
53
 WOMEN'S SAVING PLAN:

1. THE PLAN:
This is a regular unit linked protection and saving plan suitable for working females as
well as housewives. The plan helps accumulate a substantial fund which can be used to
finance future financial needs.
2. ELIGIBILITY AGE:
3. TERM:
The minimum term of plan is 10 years and a maximum of 25 years, subject to a
maximum age of 70 years at maturity.
The contribution to the plans are linked to the EFU Funds which is designed to
YEAR ALLOCATION
1 35%
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2 80%
3 90%
4 to 5 100%
6 to 10 103%
11 onwards 105%
8. BASIC SUM ASSURED FOR WORKING WOMEN:
18-35 Min: 2 / Max: 75
36-40 Min: 2 / Max: 50
41-49 Min: 2 / Max: 35
50-60 Min: 2 / Max: 70 age
9. BASIC SUM ASSURED FOR HOUSEWIVES:
For housewives the basic sum assured is 15 times Basic Annual Premium, subject to a
maximum amount of PKR 500,000.
is limited to 5 times the years basic plans premium.
11. FAMILY INCOME BENEFIT (BUILT-IN):
support the family.
For Housewives, in case of the death of the life assured, a fixed monthly income of PKR
5,000 is payable for the remaining term.
12. ACCIDENTAL DEATH AND DISABILITY BENEFIT (ONLY FOR WORKING
WOMEN):
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If death results due to an accident, an extra sum equals to 10 multiples of basic plan
13. WAIVER OF PREMIUM (ONLY FOR WORKING WOMEN):
14. MEDICAL RECOVERY BENEFIT:
This covers 379 diseases/illnesses. This is only for working women.
This benefit enables the client to raise their cover/protection by 50% to 300% of the
basic sum assured against a nominal premium. This is only for working women.
16. INDEXATION:
17. LIFE CARE BENEFIT:
Specific sum amount is payable in the event of 16 critical illnesses. Maximum up to 1.5
Million.
Up to 34 Rs 6,000,000
35-39 Rs 5,000,000
40-44 Rs 4,000,000
45-49 Rs 3,000,000
50-54 Rs 2,000,000
55 Rs 1,500,000
56
21. CHARGES:
 RETIREMENT PLAN:
1. THE PLAN:
This is a regular premium Unit Linked Term Endowment Plan. The contribution in this
plan are invested in accumulation investment funds to build up substantial capital. At
retirement or anytime after age of 50 years, the accumulated fund can be converted into
a regular stream of pension.
2. ELIGIBILITY AGE:
3. TERM:
The minimum term of plan is 10 years and a maximum of 45 years, subject to a
maximum age of 70 years at maturity.
The minimum annual basic plan premium is Rs. 24,000. Annual, semi-annual, Quarterly
The contribution to the plans are linked to the EFU Funds which is designed to
57
YEAR ALLOCATION
1 35%
2 80%
3 90%
4 to 10 100%
11 onwards 100% + loyalty bonus
8. LOYALTY BONUS ALLOCATION:
plan every five years. The longer the plan is continued, the higher the rewards will be.
YEAR ALLOCATION
11 30%
16 45%
21 60%
26 75%
31 90%
and so on up to end of plan.
9. BASIC SUM ASSURED FOR WORKING WOMEN:
18-49 Min: 2 / Max: 35
50-60 Min: 2 / Max: 70 age
58
11. ACCIDENTAL DEATH AND DISABILITY PLUS (BUILT-IN):
If death results due to an accident, an extra sum equals to 10 times of basic annual
12. WAIVER OF PREMIUM:
13. FAMILY INCOME BENEFIT:
support the family.
This benefit enables the client to raise their cover/protection by 50% to 300% of the
basic sum assured against a nominal premium.
15. INDEXATION:
16. PENSION OPTIONS:
Fund value at retirement / maturity can be used to buy pension options which provide a
regular income to the customer to support in his retirement days.
Up to 34 Rs 6,000,000
35-39 Rs 5,000,000
40-44 Rs 4,000,000
45-49 Rs 3,000,000
59
50-54 Rs 2,000,000
55-59 Rs 1,500,000
60 Rs 1,000,000
21. CHARGES:
 JS SINGLE PREMIUM PLAN:

1. THE PLAN:
JS single premium plan is a whole of Life Unit linked plan. Which provides facility of one
time investment- accumulated contribution can provide large sum at maturity. In addition
it provides Life assurance coverage during entire saving period. This is for people doing
well in their careers, who want to build up capital for the future.
2. ELIGIBILITY AGE:
Anyone between the ages of 18 years to NO maximum age limit.
The minimum annual basic plan premium is Rs. 50,000.
5. UNIT ALLOCATION:
100% of the premium is allocated to investment.
6. LOYALTY BONUS:
A loyalty bonus allocation applies every 5 years, starting from end of 5th year. It is only
allocated of no withdrawals are made during preceding 5 years.
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5th year 2%
10th year 3%
15th year 4%
and every 5 years thereafter.
7. SUM ASSURED:
FOR AGES 18-60 AT ENTRY:
A multiple can be selected from the following: 1.25 / 1.5 / 1.75 / 2 times of the original
single premium.
FOR AGES 61 YEARS AND ABOVE AT ENTRY:
101% of the single premium.
8. ACCIDENTAL DEATH BENEFIT (BUILT-IN):
In case of accidental death of the life assured before age 60, an additional lump sum
benefit will be paid. The amount of payout is equal to the Original Single Premium
(adjusted for partial withdrawals).
Up to 34 Rs 6,000,000
35-39 Rs 5,000,000
40-44 Rs 4,000,000
45-49 Rs 3,000,000
50-54 Rs 2,000,000
55-59 Rs 1,500,000
60 Rs 1,000,000
61-65 Rs 500,000
11. CHARGES:
61
TAKAFUL SOLUTIONS
 TAKAFUL:
Takaful is an Islamic way of safeguarding yourself and your family against future
financial losses. Takaful is a community pooling system based on the principles of
brotherhood and mutual help, wherein participants contribute in a fund to help those
who need it most in times of financial difficulties. In practice, Takaful serves as a Halal
risk-mitigation tool.
 JS TALEEM TAKAFUL:
MAIN PLAN:
The JS Taleem Takaful is an education protection plan which ensures the continuity of
the child's higher education even when the parents are not around.
INVESTMENT PERCENTAGE:
YEAR UNIT ALLOCATION FEE
1 73% TO 87%
11 & ONWARDS 5% LOYALTY BONUS
CONTRIBUTION:
Minimum Contribution:
Annual Rs. 36,000
Semi-annual Rs. 18,000
Quarterly Rs. 9,000
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No limit for maximum contribution.
FACE VALUE:
Benefit paid in case of death is
Family Income Benefit
Continuation of Plan
Lump Sum Payment at maturity (Cash Value)
For additional benefits aditional Takaful Contribution will be deducted.
AGE AND TERM:
Everyone between the age of 18 years to 65 years can have this plan. Minimum term of
this plan is 10 years and maximum could be up to age 85 years of the participant
member.
IF SPONSOR PARENT PASSES AWAY:
 Beneficiary is entitled to regular monthly benefit from Family Income Benefit.
 Payment of all outstanding contributions from the Waqf Fund into the Participant
Investment Fund, in order to sponsor the child's higher education needs, the way
it was planned.
 At the end of the term, a lump sum amount would be made available to cover the
cost of higher education.
IF SPONSOR CHILD PASSES AWAY:
 The plan can be continued for the benefit of another child or customer can simply
withdraw the funds permanently.
WITHDRAWAL:
PERMANENT WITHDRAWAL:
Permanent total cash value plus surplus is payable. This can be done at anytime during
the policy term. There are no surrender charges.
PARTIAL WITHDRAWAL:
Partial withdrawals are allowed after 1 year from commencement date , subject to Rs.
25,000 or 20% of the value remains in the account. This maybe done monthly,
quarterly, yearly or semi-annually. Minimum amount for partial withdrawal is 15,000.
 JS KHUSHAL TAKAFUL:
MAIN PLAN:
The JS Taleem Takaful is a general, comprehensive unit linked plan, and has been
designed to cater to all possible investments and coverage needs.
YEAR UNIT ALLOCATION FEE
1 73% TO 87%
11 & ONWARDS 5% LOYALTY BONUS
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CONTRIBUTION:
Minimum Contribution:
Annual Rs. 36,000
Semi-annual Rs. 18,000
Quarterly Rs. 9,000
No limit for maximum contribution.
FACE VALUE:
Benefit paid in case of death is
Sum Covered (From WAQF POOL)
+
Surplus if any (From WAQF POOL)
+
Cash Value
AGE AND TERM:
this plan is 10 years and maximum could be up to age 85 years of the participant
member.
WITHDRAWAL:
PERMANENT WITHDRAWAL:
Permanent total cash value plus surplus is payable. This can be done at anytime during
the policy term. There are no surrender charges.
PARTIAL WITHDRAWAL:
Partial withdrawals are allowed after 1 year from commencement date , subject to Rs.
25,000 or 20% of the value whichever is higher remains in the account. This maybe
done monthly, quarterly, yearly or semi-annually. Minimum amount for partial withdrawal
is 15,000.
 JS SARMAYA TAKAFUL:
MAIN PLAN:
The JS Taleem Takaful is a specifically designed single and regular contribution
investment plan where the investments are largely linked with Participants Investment
Fund (PIF). ensuring safety of capital and stable (Halal) returns with the additional
benefit of Takaful Protection.
94.68%
CONTRIBUTION:
Minimum And Maximum:
Rs. 300,000 to Rs. 100,000,000.
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FACE VALUE:
The initial Face Value of the plan will be equal to 105% of the Lump Sum Contribution.
The initial Face Value of the Accidental Death Benefit will be Rs. 1,000,000 (in-addition
to the Face value).
AGE AND TERM:
this plan is 5 years and maximum is 10 years.
WITHDRAWAL:
Both full and partial withdrawals are available. However, Rs. 500 will be charged per
withdrawal. No partial withdrawal in first year. Minimum withdrawal amount is Rs.
15,000. Minimum remaining balance must be Rs. 25,000 or 20% of your investment
value whichever is higher. No withdrawal charges in case of full encashment.
CHEQUE AND ITS TYPES
 CHEQUE:
Cheque is an important negotiable instrument which can be transferred by mere hand
delivery. Cheque is used to make safe and convenient payment.
Cheque is an instrument in writing containing an unconditional order, addressed to a
banker, signed by the person who has deposited money with the banker, requiring him
to pay on demand a certain sum of money only to or to the order of certain person or to
the bearer of the instrument.
A cheque is a document that orders a bank to pay a specific amount of money from a person's
account to the person in whose name the cheque has been issued. The person writing the
cheque, the drawer, has a transaction banking account where their money is held. The drawer
writes the various details including the monetary amount, date, and a payee on the cheque, and
signs it, ordering their bank, known as the drawee, to pay that person or company the amount of
money stated.The four main items on a cheque are
 Drawer, the person or entity who makes the cheque

 Payee, the recipient of the money
 Drawee, the bank or other financial institution where the cheque can be presented for
payment
 Amount, the currency amount
 OPEN CHEQUE OR BEARER CHEQUE:

65
When the words "or Bearer" on the face of the cheque are not cancelled, the cheque is
called a Bearer Cheque. The Bearer cheque is payable to the person specified therein
or to anyother person who presents it to the bank for payment. Such cheques are risky
because if the cheques are lost, the finder of the cheque can collect payment from the
bank.
 CROSSED CHEQUE OR ACCOUNT PAYEE
CHEQUE:
When the word "Bearer" appearing on the face of the cheque is cancelled and when in
its place the words "or Order" are written on the face of the cheque, the cheque is called
an Order Cheque. Such a cheque is payable to the person specified therein as the
payee or to anyone to whom it is endorsed (transferred).
 UNCROSSED OR OPEN CHEQUE:
When a cheque is not crossed it is known as open cheque or uncrossed cheque. The
payment of such cheque can be obtained at the counter of the bank. An open cheque
maybe Bearer Cheque or Order Cheque.
 CROSSED CHEQUE:
Closing of cheque means drawing two parallel lines on the face of the cheque with or
without additional words like "& Co.", "Account Payee", "Not Negotiable". A crossed
cheque cannot be encashed at the counter of the bank, it can only be credited to the
payee's account.
 ANTI-DATED CHEQUE:
If a cheque bears date earlier than the date on which it is presented to the bank, it is
called an anti-dated cheque. Such a cheque is valid upto three months from the date of
the cheque.
 POST-DATED CHEQUE:
If a cheque bears a date which is yet to come (future date), then it is known as post-
dated cheque. A post dated cheque cannot be honored earlier than the date on the
cheque.
 STALE CHEQUE:
If a cheque is presented for payment after three months from the date mentioned on it is
called a stale cheque. It is not honored by the bank.
 SELF CHEQUE:
A self cheque is written by the account holder as pay self to receive the money in the
physical form from the branch where he holds his account.
 PAY YOURSELF CHEQUE:
66
The account holder issues this type of crossed cheque to the bank asking the bank to
deduct money from his account into bank's own account for the purpose of buying
banking products like drafts, pay orders or for depositing money into other accounts.
 TRANSFER CHEQUE:
It is used to transfer money from one bank branch to the same bank branch in another
city. This cheque cannot be encashed. Two parallel lines are made on the cheque or
the word "Bearer" is cut from the face of the cheque.
CROSSING OF CHEQUE
Cheque is a negotiable instrument. During the process of circulation, a cheque maybe

lost, stolen or the signature of payee maybe done by some other person for endorsing
it. Under these circumstances the cheque may go into wrong hands. Crossing is a
popular method for protecting the drawer and payee of the cheque. Both bearer and
order cheque can be crossed. Crossing prevents fraud and wrong payments. Crossing
means drawing two parallel line on the face of the cheque.
 GENERAL CROSSING:
Generally cheques are crossed when
1. There are two parallel lines marked across its face.
2. The cheque bears an abbreviation "& Co." between the two parallel lines.
3. The cheque bears the words "Not Negotiable" between the two parallel lines.
4. The cheque bears the words "A/c Payee" between the two parallel lines.
A crossed cheque can be marked bearer cheque by cancelling the crossing and writing
that the crossing is cancelled and affixing the full signature of the drawer.
67
 SPECIAL OR RESTRICTIVE CROSSING:
When a particular bank's name is written in between two parallel lines the cheque is
said to be specially crossed. In addition to the word bank, the words "A/c Payee only",
"Not Negotiable" may also be written. The payment of such cheque is not made unless
the bank named in crossing is presenting the cheque. The effect of special crossing is
that the bank make payment only to banker whose name is written in the crossing.
Specially crossed cheques are more safe than generally crossed cheque.
E-BANKING
 INTERNET BANKING:
JS Bank launches Internet Banking in 26 December, 2011. Whether customers are at
office working or at home relaxing, they can bank with ease. JS Bank internet banking
provides with an efficient, secure and convenient way of managing accounts anytime.
 Online Account Statement
 Pay Order, Cheque Book and Paper Statement Request
 Subscription to e-Statements and SMS Alerts
 Real-time Fund Transfer (Inter-Bank and Internal)
 Utility Bill Payment Service (UBPS)
 UTILITY BILL PAYMENT SYSTEM:
Public can conveniently deposit Electricity, Sui gas & PTCL bills at any of our bank's branches.
 Hassle free
 Comfortable environment
 No need to maintain bank account
 SMS ALERTS:
In 14 January, 2011 JS Bank launches JS BANK SMS ALERT SERVICE for its
customers. This service is available to all account holders on all GSM mobile networks
across Pakistan. Customers can keep track of their transactions in their account such
as branch deposits and withdrawals. ATM cash withdrawals, cheque clearing, account
balance, fund transfer etc.
68
JOB DESCRIPTION OF EMPLOYEES OF JS
BANK BRANCH
 BRANCH OPERATIONS MANAGER

POSITION SUMMARY:
A manager operations is responsible for smooth running of the branch, provides support
to Relations Manager of Retail Banking. Ensure that procedures are being followed as
laid down in operations manual. Banking services are offered in accordance with State
Bank of Pakistan regulations and guidelines and Jahangir Siddiqui Bank's internal
policies. Maintain service quality and ISMs (Internal Service Measures) requirements.
Operate as acting Branch manager in case Branch Manager is on leave.
PRINCIPLE ACCOUNTABILITIES:
 Approve and sign all negotiable instruments and vouchers generated in the
branch as first signatory along with any other authorized signatory as per
delegated signatures authorities.
 Check and approve account opening forms for opening of accounts.
69
 Ensure strict compliance of laid down procedures e.g. SOPs, Operations manual,
AML (Anti-money laundering) and KYC policy.
 Ensure minimum audit observations and acceptable audit rating for the branch.
 Ensure proper handling and payment Home Remittance transactions including
Western Union.
 Automate manual procedures to enhance processing capability in terms of
transaction volumes. Seek necessary support from IT department in automation
process.
 Implement service delivery standards in the branch.
 Ensures that operating department are optimally organized.
 Help marketing units meet their business targets by providing proactive
operational support.
 Promptly attend to customer's complaints and take remedial actions.
 Ensure adequate security to system back-up computer hardware.
 Recommend assignment of appropriate access levels to system users within the
branch.
 Evaluate performance and recommend high performers for rewards and counsel
marginal performers.
 Provide job description to all operations staff.
 Ensure timely preparation and submission of all operational reports and other
statements.
 Monitor income/expense variances.
 Security of Branch fixes assets and maintenance of premises and other fixtures.
 Preparation and monitoring of administrative budget of the branch.
 Identify training needs and recommend the training course for the operational
staff for enhancing their professional efficiency.
 Prepare goals and appraisals of Branch operations staff.
 Ensure adequate controls are in place to allow for continuation of business in the
most efficient manner.
70
 Exercise strict control to minimize the transactions carrying exceptions. Arrange
for reporting of exceptional transactions to Head Office till resolved.
 Ensure strict adherence to State Bank of Pakistan prudential regulations relating
to operational activities.
 Maintain close interaction with Head Office.
 Exercise expense control. Identify potential area for cost saving.
 Any other work project assigned from time to time.
UNIQUE KNOWLEDGE AND SKILLS:
 Graduate with 5-6 years experience in branch banking.
 Thorough knowledge and understanding of branch operations, procedures and
practices in Pakistan as per SBP and be fully familiar with Anti-money laundering
and KYC (know your customer) policies.
 Possess capabilities to lead a team of professionals and uses best judgment in
handling process flows in order to meet service delivery standards.
 Exercise controls and uses best judgment in order to find solution to customer /
staff concerns.
 Staff motivation using resource management skills.
CONTACTS:
INTERNAL CONTACTS: Relations Manager, Fund transfer, Compliance, Internal Audit,
IT, HR
EXTERNAL CONTACTS: Clients, SBP Officials, Other Banks
PROBLEM SOLVING AND DECISION MAKING:
The types of decision made by this position on a regular basis:
 Any minor exceptions decisions for smooth branch operations function and
efficient customer services.
 Authorize signatory class "A".
 Authorize to approve expenses jointly with Branch Manager.
 Recommend salary increase of staff.
 Recommend loans of staff.
 Causes beyond authority are referred to the next level.
71
ORGANIZATION CHART:
Next Higher Superior's position

HEAD BRANCH
BANKING
REGIONAL
OPERATIONAL
HEAD
BRANCH
MANAGER
BRANCH OPERATIONS
MANAGER
72
CASHIER / OPERATIONS
TELLER STAFF
Immediate Superior's Title
This Position
 RELATIONSHIP MANAGER:
POSITION SUMMARY:
Manages the high network individual customer portfolio for the branch. Responsible for
mobilization of deposits and assisting first time customers on opening their bank
accounts. Liaises with current and prospective clients to provide financial advice,
educate them on the bank's services and products in line with the customer's personal
requirements.
PRINCIPLE ACCOUNTABILITIES:
 Manages the high net worth individual customers for the branch.
73
 Meets and exceeds sales revenue and volume targets within specified time
frame.
 Enhances and establishes relationships with existing and prospective customers
in the segment by visiting/talking to clients on a weekly basis.
 Prepares and maintains monthly performance reports and complete client
records.
 Deals with customer's enquiries and ensure solution.
 Provide updates to supervisor and management weekly on performance and
market realities.
 Ensure completion of account opening documents before being submitted for
approval to the Branch Manager and the Branch Operations Manager.
 After approval of the account opening documents, logging the form in the
account opening register.
 Input of CIF information in the system.
 After input of the CIF information, uploading the same on the FTP folder of the
CPU.
 Follow up with the CPU of the opening of account and ensure that account is
opened in a timely manner by the CPU. Ensure that accounts are opened before
close of business.
 Timely resolution of discrepancies in the account.
 Post Graduate/ MBA
 Minimum of 1 year in Sales/Banking function.
 Proficiency in computer skills especially MS OFFICE, knowledge of banking
systems/products and services.
CONTACTS:
INTERNAL CONTACTS: Branch Manager, Operations manager, Centralized
Operations, Customer Relations Officer, Customer Relations Manager.
EXTERNAL CONTACTS: Customers, Private And Public companies, Government/
Semi-Govt. Agencies.
74
ORGANIZATION CHART:
Next Higher Superior's position AREA MANAGER
Immediate Superior's Title BRANCH

MANAGER
This Position RELATIONSHIP

MANAGER
 CUSTOMER RELATIONS OFFICER:

POSITION SUMMARY:
Responsible for addressing customer needs queries, complaints and providing them
adequate information about the Bank's services / products. The incumbent of this role is
the frontline face of the bank responsible for handling all customer related issues in a
branch and provide service to customers from sale and service perspective ensuring
continuous improvement in operational efficiency and desired quality of service through
liaison with support and operation function.
PRINCIPAL ACCOUNTABILITIES:
75
 Greet and manage walk-in-customers, manages queues at cash counter in rush
hours, answer queries on phone and face to face.
 Maintain branch standards of hygiene, cleanliness and comfort with daily
checklist through coordination of staff and relevant authorities.
 Inform account balances after proper authentication (Name, Address, Few
transactions in account, etc.)
 Provide statement of account to customers after obtaining a written request for
the same and verifying signatures on the request.
 If the request is brought by third party, other than account holder the request
shall not be processed by CRO and to be forwarded to the Branch Manager.
 Ensure that the highest level of customer service is to be provided at all times,
understanding customer needs, recognizing business potential and referring
business to relevant sales staff i.e. marketing.
 Be well attired with badge and identification card, desk organized at least 10
minutes before opening time and during the day.
 Ensure customer's banking needs are fully met in a professional and competent
manner.
 Monitor service standards through daily reports, managing queue times and
other monitoring measures on daily or weekly basis.
 keep up-to-date with products, process manuals and procedures to provide
effective and relevant service. Highlight salient features of Bank's products and
services to attract them. Assist customers in answering product questions, giving
brochures, forms etc. guiding but not signing any documents for them, of
whatsoever nature and making decisions for them.
 Attend to and follow up customer service issues, complaints, resolving them or
having them resolved by the relevant desk/functionalities keeping in mind the
relevant processes and guidelines.
 Take in request for main functions like account closure, change of address,
cheque book issuance, ATM card and pin request and forward it to relevant
76
departments for follow up and completion. No document whatsoever delivered to
customers shall be kept overnight at CRO's desk.
 Handling, delivery and maintenance of ATM Cards, cheque books.
 Joint custodian of printed ATM card stock.
 Complaint officer of the branch, key holder of the complaint/suggestion box.
 Graduate with experience.
 0-2 years experience in Customer interaction.
 Customer service skills, communication and organizing skills, good attitude,
relationship management, interpersonal skills, proficiency in computer skills
especially MS OFICE, understands bank's products and processes.
CONTACTS:
INTERNAL CONTACTS: Branch Manager, Operations manager, Relationship Manager,
Cash counter, Back office, Locker Ops.
EXTERNAL CONTACTS: Customers
ORGANIZATION CHART:
Next Higher Superior's position CLUSTER

MANAGER
BRANCH 77
MANAGER
Immediate Superior's Title
This Position CUSTOMER

RELATIONSHIP
OFFICER
 CASHIER:
POSITION SUMMARY:
The position is responsible for supervising cash department. The incumbent is
responsible to deal clients on front counter for cash receiving and payments, utility bills,
With Holding Tax on cash, clearing/collection cheque receiving. Inward/Outward
Clearing, cash sorting, Account transfer, ensure staff training and development needs
are identified and met. This position is responsible for providing value added services,
accurately, efficiently and within the established time. Ensure that all transactions are
effected with appropriate approval. Develop core competencies in staff. He is required
78
to demonstrate proactive approach in order to exceed expectations of the customer
and minimize customer complaints at the same time comply with the operations manual,
and AML and KYC policies.
 Direct supervision of the Teller services Department including cash payment and
receipts, Cash sorting, Inward and Outward clearing, Inward and Outward
Remittances (Pay Order, Demand Draft issuance and encashment) both local
and foreign currency.
 Prepare Western Union transactions for customers.
 Prepare Home Remittance transactions for customers.
 Handling and processing and balancing of utility bills payments.
 Responsible for cash limit maintenance.
 Handling of foreign currency conversion and account to account transfer.
 Responsible for cash in Hand and cash at Vault balancing.
 Checking of daily vouchers and departmental books.
 Manage and process work to ensure time and quality standards are met in
accordance with Operations manual.
 Ensure that instructions contained in Exchange control manual are adhered to at
all times.
 Ensure strict compliance to State Bank of Pakistan regulations.
 Be fully conversant with the Anti Money Laundering and Know Your Customer
policy of the bank in order to track and report suspicious transactions to "Money
Laundering Reporting Officer" of the branch.
 Coordinate with operations manager to achieve standard quality and productivity
standards.
 Maintain records for department to furnish accurate reports to Head Office.
 Ensure cash is handled in accordance with state Bank of Pakistan and Bank's
own guidelines and that cash is sorted and placed in the vault in accordance with
State Bank of Pakistan instructions.
 Maintain strict vigil in order to track suspicious inward and outward remittance.
79
 Ensure that unclaimed pay orders and Demand Drafts are transferred to
unclaimed accounts in accordance with the instructions of operations manual and
to State Bank of Pakistan after ten years.
 To inculcate positive attitude and customer comes first approach in all endeavors
related to internal and external customers.
 Ensure that all SBP, Head office reports are sent to the respective departments
on or before due dates.
 Handle customer/correspondent banks queries and ensure complaints are
addressed promptly and within service standards to achieve customer
satisfaction.
 Interact with operations and business groups to resolve customers issues and
require approvals as necessary.
 Ensure that accruals and income are correctly booked in accordance with
guidelines of operations manual.
 Monitor income and expense variation of the department.
 Exercise strict controls to minimize the transactions carrying exceptions. Arrange
for reporting of exceptional transactions to Head Office till resolved. Liaise with
business units for early resolution of the exceptions.
 Impart training to sub-ordinate to develop core competencies enabling to create a
back up.
 Automate manual procedures to enhance productivity and improve turnaround
time.
 Identify training needs of staff of the department to improve operational
efficiency.
 Exercise rotation policy within the department to be ready for all emergencies.
 Any other work assigned from time to time.
CRITICAL CHALLANGES:
 Accurate and timely processing of transactions related to the department.
 Ensure Quality service to customers.
80
 Graduate with 2-3 years experience in cash department as Teller.
 Proper understanding of KYC (know your customer) and compliance policies of
the bank.
 Good knowledge of Cash Management, guidelines from State Bank of Pakistan,
endorsements of cheques, clearing process.
 Good interpersonal skills.
 ATM Management (Replenishment, Balancing and reporting of cash).
ORGANIZATION CHART:
Next Higher Superior's position HEAD OF

OPERATIONS
SOUTH
Immediate Superior's Title BRANCH

OPERATIONS
81
MANAGER
This Position CASHIER
TELLER
 UNIVERSAL TELLER:
POSITION SUMMARY:
The position is responsible for providing support to cash department. The incumbent is
responsible to deal clients on front counter for cash receiving and payments, utility bills,
With Holding Tax on cash, clearing/collection cheque receiving. Inward/Outward
Clearing, cash sorting, Account transfer, ATM claims. This position is responsible for
providing value added services, accurately, efficiently and within the established time.
he is also responsible to ensure all work related to Cash, Clearing and Collection is
carried out in accordance with Head Office and regulatory requirements. Since the
position is a front line job, he is required to demonstrate proactive approach in order to
exceed expectations of the customer and minimize customer complaints at the same
82
time comply with the operations manual, and AML and KYC policies. Take over
additional responsibilities of cashier as and when required.
 Handling of Teller Services counters which includes processing Cash, Clearing,
Collection and Remittances (Pay Order and Demand Drafts) both Local and
Foreign currency, utility bills, inward/outward collections.
 Payments to Western Union customers after approvals are in place.
 Payment of Home Remittance transactions.
 Processing of With Holding Tax, Account to Account Transfers, Foreign Currency
Conversions.
 Handling, replenishment of ATM and ATM claims.
 Daily Vouchers checking.
 Ensure that all services are provided within the established turnaround time.
 To process work to ensure time and quality standards are met in accordance with
Operations Manual/ Local regulations.
 Ensure that instructions contained in Exchange Controls manual are adhered to
at all times.
 Ensure strict compliance to State Bank of Pakistan prudential regulations.
 Be fully conversant with the Anti Money Laundering and Know Your Customer
policy of the bank in order to track and report suspicious transactions to "Money
Laundering Reporting Officer" of the branch.
 Coordinate with Cashier or Branch Operations manager to achieve Quality and
productivity standards.
 Maintain records for the department to furnish accurate reports to Head Office.
 Maintain strict vigil in order to track suspicious transactions through Cash,
Clearing Remittance and Collection instruments.
 Ensure that notes are sorted and documented in accordance with State Bank of
Pakistan directives.
 To inculcate positive attitude and customer comes first approach in all endeavors
related to both Internal and External customers.
83
 Ensure that all State Bank of Pakistan, Head Office and other regulatory reports
are prepared for sending to the respective departments on or before due dates.
 Ensure strict compliance of operations manual.
 Ensure that income is correctly accounted for in accordance with guidelines of
Operations Manual.
 Ensure that unclaimed pay orders and Demand Drafts are transferred to
unclaimed accounts in accordance with the instructions of operations manual and
to State Bank of Pakistan after ten years.
 Inform cashier for income and expense variation of the department.
 Exercise strict controls to minimize the transactions carrying exceptions. Arrange
for reporting of exceptional transactions to Head Office till resolved.
 try and automate manual procedures to enhance productivity and improve
turnaround time.
 Any other work assigned from time to time.
 Graduate with 1-2 years experience in Cash handling.
 Proper understanding of KYC and compliance policies of the bank.
 Should be able to independently handle the Teller Services Area.
 Thorough knowledge of handling of Remittances Department function in relation
to Bank Operations manual Desk Instruction.
CONTACTS:
INTERNAL CONTACTS: Branch staff including Branch Manager, Branch Operations
Manager, Cashier, Customer Relationship Officer and Relationship Managers.
EXTERNAL CONTACTS: Clients, State Bank of Pakistan Officials.
ORGANIZATION CHART:
BRANCH
OPERATIONS 84
MANAGER
Next Higher Superior's position
Immediate Superior's Title CASHIER/ HEAD

TELLER
This Position TELLER
EMPLOYEE BENEFITS
When an employee is to be made permanent then a probationary period of 3 months is

applied. After this period the employee is sent a letter to make that employee
permanent. That employee is then eligible to participate in JS Bank Limited staff
Provident Fund scheme.
 ANNUAL LEAVE:
30 days per annum. Company regulations prohibit carry over of vacations from one year
to another. 15 continuous days to be availed in every calendar year.
 CASUAL LEAVE:
Casual leave entitlement for management staff is 10 days per annum subject to
manager's discretion.
85
 SICK LEAVE:
The granting of sick leave will be at manager's discretion subject to a maximum of 8
days in a calendar year.
 PROVIDENT FUND:
Equal contributions (Employer and Employee) at 7.1% of basic salary in accordance
with the Trust Rules.
 GRATUITY:
In accordance with HR policy:
a) Employee will be entitled to the payment of gratuity on completion of 5 years
continuous service.
b) Accumulated balance of gratuity is payable to the concerned employee upon
separation and retirement, or to beneficiaries nominated by the employee in case
of his/her death.
c) In case of in-service death of the employee (after completion of six months but
before completion of one year) she/he shall be paid gratuity for the entire one
year that is equivalent to one full basic salary.
 GROUP MEDICAL INSURANCE PLAN:
Under an arrangement with an outside insurance company the bank provides the
benefit of reimbursement of hospitalization expenses for the staff and family members.
The details of the insurance plan are available with the Human Resource Department.
 GROUP LIFE INSURANCE PLAN:
Under an arrangement with an outside insurance company the bank provides the
benefit for payment of an amount equivalent to 24 basic salaries in case of natural
death of employee and an amount equivalent to 48 basic salaries in case of accidental
death of the employee.
 RETIREMENT:
At the age of 60 years.
86
BRANCH STANDARD CHECKLIST
 BRANCH OUTLOOK (EXTERIOR):
ATTRIBUTES STATUS RATINGS REMARKS
SIGN BOARD
OUTSTANDING 10
BRANCH TIMING
BOARD AVAILABLE OUTSTANDING 10
AT THE ENTRANCE
PLANTS ARE NOT
PLANTS BELOW AVERAGE 2 AVAILABLE AT
BRANCH
GUARDS OUTSTANDING 10
87
AVAILABLE AND
PLACEMENT
GOOD 80%
 BRANCH ENVIRONMENT (INTERIOR):
CUSTOMER
GOOD 6
SEATING AREA
TELLER AREA OUTSTANDING 10
BACK OFFICE
OUTSTANDING 10
AREA
BRANCH FLOOR,
WALLS, CEILING, GOOD 6
TRASH BINS
BRANCH
WORKSTATIONS,
OUTSTANDING 10
COUNTERS,
TABLES
BRANCH TOILETS
VERY GOOD 8
AND KITCHEN
LOCKER AREA (IF

BELOW AVERAGE 2 NOT APPLICABLE
APPLICABLE)
PAINT WORKS GOOD 6
IT ROOM VERY GOOD 8
LIGHTING AVERAGE 4
PAINTING, WALL
GOOD 6
HANGINGS
88
BRANCH
VERY GOOD 8
TEMPERATURE
BRANCH STAFF
APPEARANCE /
VERY GOOD 8
STAFF I.D CARDS
WORN
DEPOSIT SLIPS
OUTSTANDIND 10
AVAILABLE
PRODUCT
BROCHURES
VERY GOOD 8
AVAILABLE AT
RM'S DESK
A/C OPENING/ SS
CARDS / ATM
FORM/ PO/DD/
OUTSTANDING 10
PRODUCT
BROCHURE
STOCK
TELLERS
AVAILABLE READY
VERY GOOD 8
FOR
TRANSACTION
AVERAGE 75%
 ATM VESTIBULE:
ATM SIGN BOARDS SHOULD BE

OUTSTANDING 10
VISIBLE AND CLEAN.
ATM VESTIBULE CLEANLINESS

(TRASH BINS NEEDS TO BE VERY GOOD 8
CLEANED AND EMPTY)
89
PRODUCT BROCHURES AND
COMMENT CARDS NEEDS TO BE VERY GOOD 8
AVAILABLE IN ATM VESTIBULE.
ATM MACHINE SHOULD BE

VERY GOOD 8
FUNCTIONAL.
LOCK ON ATM DOOR OUTSTANDING 10
CONNECTIVITY OF THE ATM

VERY GOOD 8
HELPLINE TO CALL CENTER.
COMPLAINT BOX AND

SUGGESTION: NO COMPLAINT
OUTSTANDING 10
WAS LYING UNATTENDED IN
COMPLAINT BOX.
VERY GOOD 88.57%
 NOTICE BOARD (NEED TO BE ORGANIZED AT

ALL TIMES):
THE CURENCY POSTER SHOULD

BE DISPLAYED (ENGLISH/URDU) OUTSTANDING 10
IN BRANCH.
CURRENCY POSTER IN
OUTSTANDING 10
COLOURS.
GENERATOR APPROVAL FROM BELOW
2 NOT AVAILABLE
CITY GOVERNMENT / AVERAGE
90
AUTHORITIES SHOULD BE
DISPLAYED AT NOTICE BOARD.
FORM "C" SHOP ESTABLISHMENT
OUTSTANDING 10
CERTIFICATE TO BE PASTED.
LATEST LIST OF NATIONAL PRIZE
OUTSTANDING 10
BONDS.
ALL BRANCHES SHOULD HAVE
WRITTEN APPROVAL FROM
GROUP HEAD OPERATIONS TO
OPERATE ASFOREIGN OUTSTANDING 10
EXCHANGE BRANCH AND
SHOULD BE DISPLAYED AT
NOTICE BOARD.
DEPOSIT RATES OUTSTANDING 10
LIST OF UNCLAIMED AND
OUTSTANDING DEPOSITS / DDs / OUTSTANDING 10
PO
COMPLAINT AND SUGGESTION
OUTSTANDING 10
NOTICE (ENGLISH/URDU)
SBP CHIEF MANAGER'S
OUTSTANDING 10
TELEPHONE NUMBER.
SBP LEETER FOR JS
OUTSTANDING 10
AMALGAMATION
BRANCH LICENSE OUTSTANDING 10
BBA (BASIC BANKING ACOUNT)
OUTSTANDING 10
ARE OPENED HERE.
SOILED AND DEFECTED NOTES
OUTSTANDING 10
ARE ACCEPTED.
PUBLIC HOLIDAYS. OUTSTANDING 10
DAILY CONVERSION RATES
OUTSTANDING 10
SHEET.
BRANCH EMPLOYEE LIST. OUTSTANDING 10
CHANGE IN % OF WITH HOLDING
OUTSTANDING 10
TAX.
PRIZE BOND ACCEPTED HERE. OUTSTANDING 10
BALANCE SHEET OF JS BANK
OUTSTANDING 10
LIMITED.
BANKING MUHTASIB FAQs. OUTSTANDING 10
SERVICE STANDARDS. OUTSTANDING 10

COMPLAINT REFERRAL FORM OUTSTANDING 10
91
MEMO.
CM'S FLOOD RELIEF FUND NWFP
OUTSTANDING 10
2008.
FLOOD RELIEF FUNDS FOR
OUTSTANDING 10
KHYBER PAKHTUNKHUA 2010.
PRIME MINISTER'S FLOOD RELIEF
OUTSTANDING 10
FUND 2010.
SCHEDULE OF BANK CHARGES. OUTSTANDING 10
CUSTODIAN OF COMPLAINT/
SUGGESTION BOX IN BRANCHES OUTSTANDING 10
MEMO.
COMPLAINT SUGGESTION BOX
OUTSTANDING 10
PROCESS.
SMALL DENOMINATION NOTES
OUTSTANDING 10
OF RS. 5, 10, 20, 50 AVAILABLE.
BANKING MUHTASIB COMPLAINT

FORM (ENGLISH / URDU) SHOULD OUTSTANDING 10
BE AVAILABLE AT THE COUNTER.
COMPLAINT REFERRAL FORMS
SHOULD BE PLACED WITH
OUTSTANDING 10
DEPOSIT SLIPS AND PRODUCT
BROCHURES.
TELLER SIGNAGE SHOULD BE
OUTSTANDING 10
DISPLAYED AT CASH COUNTER.
COUNT YOUR CASH BEFORE
LEAVING CASH COUNTER OUTSTANDING 10
SHOULD BE DISPLAYED.
BANKING MUHTASIB NOTICE
SHOULD BE DISPLAYED AT MAIN OUTSTANDING 10
HALL.
OUTSTANDING 97.84%
 MISCELLANEOUS:

CCTV CAMERA
OUTSTANDING 10
SMOKE DETECTOR'S
PLACEMENT AND WORKING. OUTSTANDING 10
92
SECURITY ALARM SYSTEM
FUNCTIONAL. OUTSTANDING 10
FIRE EXTINGUISHER.
OUTSTANDING 10
CHILLER AND WATER
DISPENSER. OUTSTANDING 10
DIGITAL KEY PAD.
OUTSTANDING 10
UPS/FAX/GENERATOR
OUTSTANDING 10
AIR CONDITIONERS
OUTSTANDING 10
FUNCTIONALITY OF SCANNERS/
PRINTERS / PHOTOCOPY OUTSTANDING 10
MACHINE.
OUTSTANDING 100%
 OVERALL COMMENT:
88.2% VERY GOOD
CRITERIA:
Below Average 2
Average 4
Good 6
Very Good 8
Outstanding 10
93
WORK DONE BY INTERNEE
I worked as an internee in JS Bank for ten weeks as per required by the University.
During my internship there was tremendous and friendly atmosphere in JS Bank. I
learned so many things from their management like how to work in a standard place.
At my first day in JS Bank, the branch manager and Area Manager Mr. Lut Ful Manan
Khan introduced me to all the employees in the bank that was orientation. After that I
was handed-off to Mr. Azmat Bashir Tarar, he is the operations manager, he was
responsible for my learning in the bank.
I worked under him for two weeks. I learned many things specially how to work as a
professional and learned about his duties and job description in the bank at that post.
After that I moved besides Customer Service Officer Ms. Asma Farrukh. She was very
helpful and extremely friendly. She provided me with all the information that I asked for
and co-operated with me very much. She provided me with notes in the bank's archive
94
and brochures that were necessary for me to gain much knowledge about bank. Her
way of teaching and dealing with me was very good. Bank Manager and Area manager
Mr. Lut Ful Manan Khan was also very supportive and much helpful. He also shared his
professional knowledge about products and services. I learned a great deal from him
also.
The most important benefit of internship is that I got practical exposure of the
workplace. I got practical experience of working practices related with my field.
I learned process of account opening of individuals, checked vouchers, issued cheque
books and recorded them, issued ATM cards and kept record of them, learned about
different types of ATM cards, filled online and deposit slips, filled issuance of Visa
Debit Card form, filled cheques of customers who did not knew how to fill a cheque. I
filled the "Funds Transfer Application Form" it is for Pay Order, Demand Draft, Account
to Account Transfer. It contains Transaction Details like Amount in figures and in words,
Purpose of sending money, Currrency, Mode of payment like Cash or Debit Acount or
through cheque. After that there is Beneficiary's detail like Name of beneficiary (The
person or organization to whom the money is sent) and at the end there is Applicant's
detail Name, Address, CNIC number, Contact number and relationship between
beneficiary and applicant e.g. student, if a person wants to send IELTS fees. I also
learned about Authorized signatures. I also learned how to do marketing of a product in
1 minute. I learned how to use photostate machine and scanner.
I got to learn about "Account Services Form". This form is for multiple purposes.
1. If customer wants to know about his account details then there is portion for this,
Account title, Account number, Telephone number, Cell number, and CNIC
number is required.
2. In case the account of a customer is dormant account. Account becomes
dormant if the account holder has not used his account for one year or if the
bank's management cannot get in touch with the customer or if the account
statement sent to the customer that has been dispatched by the bank returns
from the address to where it was sent. So in this case Account Re-activation
portion is filled where customer has to be present himself in the bank and
95
request this along with Deposit slip as certain sum of money is required and
copy of his CNIC.
3. If customer wants any kind of Bank certificate then "Bank Certificate" portion is to
be filled. These certificates include Withholding Tax certificate, Zakat Certificate,
Balance Certificate, A/c maintenance certificate. In this portion address of
customer is written and the duration or dates of the period that certificate is
required.
4. Account statement portion is next in this Account number is written and dates.
5. If customer has changed contact details then "Contact Detail" portion is filled.
Old address and new address is written. In case of change of phone number
then old and new one is written.
6. This form also has portion about counter cheque and stop payment. Counter
cheque is Bank's book on which no account number is mentioned. When
customer needs urgent cash and he has neither his cheque book nor ATM card
with him then he requests Bank to issue him a counter cheque so that customer
can withdraw money from his account. One counter cheque costs Rs. 100. On
this cheque customer's name, account number and amount is written. And stop
payment is for stopping any payment agains any cheque or Demand Draft or
Pay Order. This is for safety if the customer looses cheque then he requests
bank to stop that payment so in case the lost cheque got into the wrong hands.
Charges are Rs. 300 per cheque and Rs. 500 per series of cheques.
7. In case the customer wants to close his/her account then "Account Closure"
portion is filled. For this purpose reason for account closure is mentioned.
Cheque book has to be submitted to the bank or cheques that are not used are
to be handed to the bank so that bank can destroy them or in case the cheques
are not provided then customer has to assure the bank that the unused cheques
are destroyed by the customer. Also mention all the services that are to be
closed like Internet Banking, SMS Alert, Mobile Banking.
I learned about the "eBANKING SERVICES APPLICATION FORM". This form is for
obtaining VISA DEBIT CARD or for SMS Alerts service or eSTATEMENT or for using
Internet banking service for account. For obtaining any of the above mentioned service
96
first of all personal information of account holder is needed like Title of account, Mailing
address, Account number, Account type (joint or individual), CNIC number, Mother's
maiden name, Mobile number, E-mail Address.
During my internship, I dealt with many customers and that was a great experience to
learn:
 How to deal with customers.
 How to work under pressure i.e. in rush hours.
 How to manage an office.
 My communication skills were improved.
 My confidence level boosted up.
On my first day at JS Bank I was given the orientation. Branch Manager and Area
manager Mr. Malik Lut Ful Manan Khan introduced me to the staff and told me that if
the Branch Manager is not present in the branch then Branch Operations Manager is
incharge and in case he too is absent then Customer Service Manager is incharge. The
employees at JS Bank Rabwah Branch are as follows:
Branch Manger and Area Manager
Malik Lut Ful Manan Khan
BOM (Branch Operations Manger)
Azmat Bashir Tarar
CSM (Customer Service Manger)
Atta-ul-Kaleem
UT ( Universal Tellers)
Rashid Medmood Ahmad
Rizwan Aslam
RM ( Relations Mangers)
Jameel Ahmed
Badar Ahmad Shoaib
97
Nouman Abdulla
CRO (Customer Relation Officer)
Asma Farrukh
Branch Manager + Relations Manager + Customer Relation Officer are called CRBG
(Corporate and Retail Banking Group).
Operations include Operations Manager +Customer Service Manager + Universal

Tellers.
I read the forms that were sent by Head Office for internee. I read the Internship
Learning Contract and also Internee responsibilities.
Responsibilities of Intern are as follows:
1. Adhere to JS Bank policies, procedures, and rules governing professional staff

behavior.
2. Adhere to JS Bank policies governing observation of confidentiality and the
handling of confidential information.
3. Assume personal and professional responsibilities for his/her actions and
activities.
4. Maintain professional relationship with the JS Bank employees, customers and
so forth.
5. Utilize a courteous, enthusiastic, open-minded, critical approach to policies and
procedures within the profession.
6. Relate and apply knowledge acquired in the academic setting to the JS Bank
setting.
7. Develop self-awareness in regard to attitudes, values, behavior patterns, and so
forth that influence work.
8. Prepare for and utilize interactions, meetings and other opportunities of learning
afforded in the JS Bank.
9. Be consistent and punctual in the submission of all work assignments to the
supervisor.
98
SWOT ANALYSIS
STRENGTH:
 Well behaved staff.

 Friendly staff due to which more and more customers attract to this branch.
 People have developed trust in this bank in a short time.
 Majority of people have opened accounts in this bank as compared to their
competitors.
 This bank has become popular in a short time.
 Employees are willing to share some of the burden of other employees.
 Employees support each other emotionally which is important.
 Bank has a family-like environment.
99
 Employees greet their customers cheerfully and always ready for help also make
customers feel important which builds strong relationships with customers which
in turn is beneficial for the bank.
 Employee salaries are good as compared to competitors.
 Female protective culture prevails in JS Bank. Females are not held in office
during hours of darkness. If someone harasses females then females can
complain to Head office and punishments are given to the guilty person.
 Responsibility of Western Union payments is given to the Customer Service
Officer who is female because majority clients for this service are female and so
that they are more comfortable with female officer. Also in case of recognition of
face females observing purdah can easily show their face to a female officer.
 JS Bank is one of the pioneers in converting its bank branches to solar, including
in various philanthropic activities through its charitable arm.
 JS Bank has been nominated by Ministry of Religious Affairs, Government of
Pakistan to accept Hajj Pilgrimage for the year. This is due to service excellence
and fast-track growth.
 Extended timings for Home Remittance Transactions. JS Branches remained
opened from 8:30 am to 5:00 pm (Monday 13 August 2012 to Saturday 18
August 2012).
WEAKNESSES:
 It's competitors have first mover advantage. Competitors have been in the
industry way too long.
 No name plates are displayed at any table of any officer or employee at JS bank
branch.
 Employees should pay attention to clean desk policy.
 Absenteeism of employees.
 The branch size is small so during rush hours the branch looks over crowded.
 ATM service is sometimes down.
100
 The Branch has no locker facility available.
 JS Bank has small branch network in the country.
 Advertisement about JS bank is less as compared to its competitors.
 ATM card charges are high for JS Bank as compared to competitors like MCB
etc.
 Majority of people are not well aware of the products of JS Bank. Therefore it
should advertise extensively.
 Mismanagement of time is another weakness, the official closing time is 5:30 pm
but due to mismanagement of time and work the staff are usually on their seats
till 7 or 8pm.
 There is no overseas branch network of JS Bank. On the other hand its
competitors like MCB has 8 overseas branches while HBL has 20 and NBP has
15 overseas branches.
 There is no Human Resource person at Regional level so all the duties of Human
Resource like selection of candidates for jobs, Interviewing the candidates and
giving jobs to candidates is done by Branch Manager alone. This can cause
biasness. There may occur many errors in selection.
OPPORTUNITIES:
 JS Branch should increase branch size so that more employees should be hired.
 By increasing branch size gives the capacity to have more customers at any time
and avoid being over crowded.
 Hire more employees and more departments should be added so that more
products and services should be provided.
 JS Bank should increase its branch network in all across Pakistan.
 No other bank branches are located at the far ends of the city so JS Bank should
open branches at the brink of the city so that customers should be at ease and
more people will definitely avail services of the bank that is in closest reach to
them.
 Add more services like Money gram.
101
 Increase advertisement about JS bank so that more people should know about
this bank.
THREATS:
 There are many competitors of JS Bank. The competition has become severe by
the entry of so many banks, so to exist one will have to prove itself in its services
through excellent management and will have to satisfy its shareholders.
Otherwise that bank will be out of the market.
 All the competitors are at the same place.
 Inconsistency in Government policies.
 Image of other banks in customer's mind is strong because other Banks are in
the banking industry for far too long.
 Government policies regarding tax change all the time and Government charge
more tax every time.
 Current economic conditions of the country.
 The decrease purchasing power of consumer in the current economic situation of
the country is affecting the speed of business activity and the result is low
investment from investors in new projects can cause problem for bank because it
is working a lot in trade.
 Entrance of international banks in Pakistan.
 There is a risk of a terrorist opening an account with bank. So Bank has to be
extra careful in dealing with customers and do not open such accounts if there is
even a hint that such person is or might be involved in terrorist activities even if
that person has high deposit.
102
CONCLUSION
The overall economy of the country is gradually improving and provided banks of all
sizes to take advantage. JS Bank has a fast growing deposit structure and it looks ready
to lend, should there be demand from private sector. JS Bank has a relatively clean
book, with non-performing loans well in check. An improvement in Current account and
saving account (CASA) ratio and further drop in cost of deposit should be the next step
forward. JS Bank has outperformed all the Primary Dealers during what has been an
extremely challenging year for Pakistani banking. JS Bank is counted amongst the most
performance driven banks on Pakistani landscape. All in all, things look sound enough
for JS Bank to continue to prosper in the near future.
103
References
www.jsbl.com
http://www.investopedia.com/articles/general/071213/retail-banking-vs-commercial-
banking.asp
http://www.investorwords.com/16284/corporate_banking.html
https://en.wikipedia.org/wiki/Investment_banking
http://www.wallstreetprep.com/knowledge/about-investment-banking/
http://www.deposits.org/dictionary/term/institutional-banking/
104
http://readanddigest.com/what-are-the-different-types-of-cheques/
http://www.slideshare.net/Praveenkumar7620/cheque-31529798
https://en.wikipedia.org/wiki/Cheque
105

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INTERNSHIP REPORT

Submitted to: Chairman

I would like to dedicate this accomplishment to my beloved and caring

In the name of ALLAH, the most kind and most merciful.

First of all I’m grateful to ALLAH ALMIGHTY, who bestowed me with

Serial # Title Page #

DEPOSITS 101,936 80,916 7,198

ADVANCES 45,637 33,763 1,693

EQUITY 11,050 9,139 3,004

TOTAL ASSETS 130,264 112,770 12,545

ADR 45% 42% 24%

NO. OF BRANCHES 212 211 4

SOCIAL CORPORATE RESPONSIBILITY:

Customer deposits garnered by retail banking represent an extremely important source

Typical products offered by a retail bank include:

 Debit Card – banks charge some fee annually.

 Mortgages on residential and investment properties – because of their size,

 Certificate of Deposit/Term Deposit - these are the most popular investment

 Foreign currency and remittance services – the increase in cross-border banking

 Stock brokerage (discount and full-service)

Products and services by Corporate banking are:

JS Bank’s Investment Banking Group (IBG) has been the pioneer of numerous

 JS Bank’s IBG provides a comprehensive range of Corporate Finance Advisory

 JS Bank provides assessments of capital markets and offers sound, substantial

 Managed by a dedicated team of professionals, IBG offers trustee / agency

Institutional banking incorporate services such as evaluating merger and acquisitions,

Fund based relationships:

 Discounting of Letters of Credit

 Letters of Credit – Advising

 JS Bank recognized for its Corporate Social Responsibility efforts by National

 JS PLATINUM BUSINESS ACCOUNT:

JS Platinum Business Account maybe opened by Individuals / Sole Proprietorship /

Account holders can:

 Conduct several transactions every month.

Intercity Online Transaction:

Platinum VISA Debit Card:

ATM Cash Withdrawal:

 Claim Form - available at branch.

 Police Report (Roznamcha) - Customer to provide.

 CNIC copy - Customer to provide.

 Bank Statement - To be extracted for customer account.

 ATM Receipt - Customer to provide.

Customers can have first cheque book of 50 leaves free of charge.

Intercity Online Transaction:

Gold VISA Debit Card:

ATM Cash Withdrawal:

Worry-free Cash Withdrawal:

Mobile Snatching Insurance:

Wallet Snatching Insurance:

Incidence of snatching must be reported within 30 minutes of incident through:

 Phone Banking at 0800-01122

 Claim Form - available at branch.

 Police Report (Roznamcha) - Customer to provide.

 CNIC copy - Customer to provide.

 Bank Statement - To be extracted for customer account.

 ATM Receipt - Customer to provide.

Additionally, by maintaining an average monthly balance of only PKR 100,000 in the

By maintaining an average monthly balance of PKR 250,000 in the Rupee-Plus

Calculations of monthly profit:

In addition, if an average monthly balance of PKR 100,000 is maintained in the Rupee

Calculations of six months profit:

 JS RUPEE BASIC BANKING ACCOUNT:

 No transactional charges up to 2 deposit transactions and 2 checking