Hemi 3 - Standard - Issue2

ARRIS HEMi (tm) HeadEnd
Micro
Installation and Operation Guide
Standard Version
Issue 2.0
Software Release: 3.0
August 2011
© August 2011 by ARRIS International, 3871 Lakefield Drive, Suwanee, GA 30024 USA. All
Rights Reserved.
Information in this manual is subject to change without notice. No part of this publication may
be reproduced or distributed in any form or by any means, electronic or mechanical, for any
purpose, without the express written permission of ARRIS International.
Trademarks
All products or services referred to in this manual are the trademarks, service marks, or product
names of their respective holders.
Disclaimer
The products and specifications, configurations, and other technical information regarding the
products contained in this manual are subject to change without notice. All the statements,
technical information, and recommendations contained in this manual are believed to be accu-
rate and reliable but are presented without warranty of any kind, and users must take full
responsibility for the application of any products specified in this manual.
IN NO EVENT SHALL ARRIS INTERNATIONAL OR ITS SUPPLIERS BE LIABLE FOR ANY INDI-
RECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMI-
TATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR
INABILITY TO USE THIS MANUAL, EVEN IF ARRIS INTERNATIONAL HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
Table of Contents
Preface
Overview i-vii
Who Should Use This Manual i-viii
Contact Information i-viii
Documentation Conventions i-ix
1 Getting to Know ARRIS HEMi

Overview 1-1
HEMi Applications 1-1
HEMi Controls 1-6
HEMi Features 1-9
Before You Begin 1-11
2 Installing HEMi
Overview 2-1
General Safety 2-2
Preparing for Installation 2-3
Installation Location 2-4
Installing HEMi Into a Rack 2-5
Cabling the HEMi Unit 2-6
Balancing the RF Input and Output Levels 2-13
3 Managing the HEMi Unit

Overview 3-1
Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved iii

Table of Contents ARRIS HEMI 3.0
About This Section 3-2

Adjusting the LCD 3-4
Rebooting or Shutting Down the Unit 3-5
Status Pages 3-5

Main Page 3-5
Advanced Status Page 3-10
System Log Page 3-14
Configure Pages 3-15

Network Page 3-16
SNMP Page 3-21
Security Page 3-24
Time Page 3-28
Log In Page 3-30

Disabling Security With a KDF File 3-34
The RF Page 3-40
The Add/Drop Pages 3-45

Program Page 3-50
Channel Page 3-53
The Audio/Video Pages 3-60
IP Output Page 3-65
Diagnostics Page 3-68
4 Working with HEMi Files

Overview 4-1
Uploading System Files 4-2

Uploading the Configuration File 4-2
Upgrading the HEMi Units Software 4-8
Uploading a KDF File 4-14
Downloading the Configuration File 4-20

Restoring the Default Configuration 4-24
Entering a Feature Key Passcode 4-28
Enabling a Feature Key 4-31
iv ARRIS PROPRIETARY — All Rights Reserved August 2011

ARRIS HEMI 3.0 Table of Contents
A System Specifications
Video Specifications A-1
RF Input A-3
RF Output A-3
Modulation Output A-4
Environment A-4
Configuration A-4
System Alarm Messages A-5
B Maintaining the HEMi unit

General Safety B-1
Ordering Maintenance Parts B-2
Ordering Optional Parts B-2
Replacing the CPU Fan B-2
Replacing the System Fan B-8
System Fan on Left Side of the Enclosure B-8
System Fan in Middle of Enclosure B-15
Replacing the CMOS Battery B-19
C Using the Terminal Emulator

Configuring the Control Port C-1
Setting Up The Command Line Interface C-5
Using the CLI to Configure Security Parameters C-6
D End-User License Agreement

D.1 Software D-1
D.2 Representations and Limited Warranty; Disclaimer D-3
D.3 Limitation of Liability and Rights D-4
D.4 General D-5
Schedule 1 To End-User License Agreement D-8
E GNU General Public License

Version 2, June 1991 E-1
Preamble E-1
Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved v

Table of Contents ARRIS HEMI 3.0
TERMS AND CONDITIONS E-2

NO WARRANTY E-6
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Programs E-6
vi ARRIS PROPRIETARY — All Rights Reserved August 2011

ARRIS HEMi 3.0 Preface
Preface
Topics Page
Overview vii
Who Should Use This Manual viii
Contact Information viii
Documentation Conventions ix
Overview
This manual explains how to install, configure, and operate the ARRIS
HEMi Head End Micro unit. It includes the following chapters and appen-
dixes:
Chapter 1: Getting to Know HEMi describes the unit’s physical compo-

nents, interface ports, and network management capabilities.
Chapter 2: Installing HEMi provides instructions for making essential

connections from the unit to other elements of your system. The chapter
includes illustrated steps for connecting the various interface ports.
Chapter 3: Managing HEMi describes the unit’s configuration parame-

ters. You can use these parameters to modify the unit’s RF tuner, QAM
demodulator, multichannel encoders, multiplexer, modulator, upcon-
verter, and IP streaming features. This chapter also shows how you can
use the front-panel LCD and keypad controls to access many of the config-
uration parameters.
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Preface ARRIS HEMi 3.0
Chapter 4: Working with HEMi Software Files provides instructions

for enabling optional features and maintaining the unit’s control and
configuration software.
Appendix A: Specifications details the unit’s hardware, software, media

stream, physical, environmental and general operating specifications.
Appendix B: Maintaining the HEMi unit explains how to replace the

system fan, CPU fan, and CMOS battery.
Appendix C: Using the Terminal Emulator Program to Configure

HEMi provides instructions for accessing the unit using a program such as
HyperTerminal.
Appendix D: Terms of usage that apply to the device.
Appendix E: GNU General Public License describes the terms for using
and sharing public domain software.
Who Should Use This Manual
This manual is intended for technicians who install and configure HEMi
units. Technicians should have previous experience in performing similar
tasks for headend and network equipment.
Contact Information
If you have questions about this product, contact customer service and
support (see below) or your local ARRIS distributor.
Headquarters/Customer ARRIS
Service and Support 3871 Lakefield Drive
Suwanee, GA 30024 USA
Toll free: 888-221-9797
techsupport.na@arrisi.com
Technical support is available Monday through Friday, 9:00 a.m. to 5:00

p.m. EST. Premium support is available 24/7.
viii ARRIS PROPRIETARY — All Rights Reserved August 2011

ARRIS HEMi 3.0 Preface
Documentation Conventions
It’s important to follow all procedures described in this manual to prevent

personal injury or equipment damage and ensure maximum efficiency and
product life. The procedures follow specific documentation conventions
that are intended to aid usability. These conventions are listed below:
NOTE
Information presented in this format is very important in the associated
context. Please pay particular attention to the text conveyed as NOTE.
CAUTION
Information presented in this format advises you to exercise care when
working around specified equipment conditions. Use the advice in this
text to prevent personal injury, system disruption, or equipment damage.
WARNING
Information presented in this format identifies a potentially dangerous
situation involving electrical circuity or heavy equipment. Use the advice
in this text to avoid serious bodily injury.
Bold Text
Bold text describes actions you must take, for example, click Submit.
Italics
Italicized text describes parameter options. For example, the options for
the Input QAM Type parameter are Auto, 64 QAM, and 256 QAM.
Conformance
HEMi is certified to meet all necessary requirements and standards as

noted in the following sub-sections.
FCC Declaration of Conformity
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in
a particular installation.
Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved ix

Preface ARRIS HEMi 3.0
CAUTION
You must install the HEMi unit in a telco or utility closet.
WARNING
Changes or modifications to this device not expressly approved by ARRIS
International, could void the user’s authority to operate the equipment.
Industry Canada Marking Information
This Class A digital apparatus meets all requirements of the Canadian

Interference Causing Equipment Regulations. Operation is subject to the
following two conditions: (1) this device may not cause harmful interfer-
ence, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Cet appareillage numérique de la classe A répond à toutes les exigences

de l'interférence canadienne causant des règlements d'équipement.
L'opération est sujette aux deux conditions suivantes: (1) ce dispositif peut
ne pas causer l'interférence nocive, et (2) ce dispositif doit accepter
n'importe quelle interférence reçue, y compris l'interférence qui peut
causer l'opération peu désirée.
Underwriters Laboratories Listing
This product is evaluated to the requirements of the U.S. and Canadian

(Bi-National) Standard for Safety of Information Technology Equipment
Including Electrical Business Equipment, CSA C22.2 No. 60950-1, UL
60950-1, First Edition, dated April 1, 2003 and is UL listed for Canada and
USA with UL listing mark cULus.
Dolby Laboratories Approval
This product has been evaluated and approved by Dolby Laboratories

(Certificate Number 14228).
x ARRIS PROPRIETARY — All Rights Reserved August 2011

ARRIS HEMi 3.0 1 Getting to Know ARRIS HEMi
1 Getting to Know ARRIS

HEMi
Topics Page
HEMi Applications 1
HEMi Features 9
Before You Begin 11
Overview
This chapter provides an overview of HEMi features, functional description,

system architecture, and connectivity.
HEMi Applications
The HEMi is a cost-efficient, multi-channel device designed for the multiple

dwelling unit (MDU) and closed-community markets (see Figure 1-1 and
Figure 1-2). It provides an affordable strategy for inserting locally encoded
audio and video channels into an existing digital network and allows oper-
ators to optimize the network by adding new channels or replacing existing
digital channels within the RF network stream.
Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved 1-1

1 Getting to Know ARRIS HEMi ARRIS HEMi 3.0
Front Door LED Status Indicators Front Door
Door Lock Keypad
LED Indicators Front Panel LCD
On/Off Switch
Figure 1-1: HEMi Front View
NOTE
HEMi is shipped with two front-panel configurations. One configuration
has controls on the right side of the enclosure. The other configuration
has the controls on the left side of the enclosure. Both configurations are
functionally identical.
NOTE
HEMi is shipped with two rear-panel configurations. The two
configurations are functionally identical, and their RF and media cabling
arrangements are the same.
Figure 1-2 and Figure 1-3 show the layout for both rear-panel configura-
tions. There are minor differences in the location of the AC mains sockets
and grounding lug nuts. The rear power switch has been removed in the
configuration shown in Figure 1-2, but an On/Off switch is available on the
front panel.
1-2 ARRIS PROPRIETARY — All Rights Reserved August 2011

AC Mains Socket (Optional)
Tuner In
Figure 1-2: HEMi Rear View (Configuration 1)
(Optional)
AC Mains Socket
Tuner In
Figure 1-3: HEMi Rear View (Configuration 2)

HEMi converts local analog channels to the MPEG-2 digital standard. This
capability allows you to meet existing multi-dwelling unit (MDU) contrac-
tual requirements while supporting the rollout of digital services. The unit
is ideal for applications involving front-gate cameras, parking garage
cameras, special events, text generators, and community news channels.
HEMi integrates much of the functionality of a headend facility into an

extremely compact enclosure, as Figure 1-4 illustrates. A flexible feature
set provides video encoding, multiplexing, QAM modulation, RF Tuner,
QAM demodulation, channel Add/Drop, up-conversion to RF, and IP
streaming.
HEMi enables you to receive one 6 Mhz network channel and selectively
drop network programs (see Figure 1-4 for details). You can also add up
to eight locally encoded audio/video programs into the 6 Mhz RF channel
output by the HEMi unit. You need a channel deletion (notch) filter if the
incoming 6 Mhz channel contains existing programs. (The notch filter is not
part of the HEMi unit package.)

RF Bypass
DC DC
6 MHz Channel Deletion Filter
RF Tuner
QAM
Demodulator
Channel 1
Channel 2 Media
Local Channel MPEG-2/UDP/IP
Ethernet
IP Encapsulation Interface
Channel 9
Redundant
Media: MPEG-2/UDP/IP
Add/Drop
Ethernet
Programs
MPTS Interface
MPEG-2
Agile
Mux QAM Upconverter
Modulator to RF
Video MPTS
Encoder 1
SPTS
Video
Encoder 2 Management
Control
Ethernet Configuration
Interface and Control
Video
Encoder 9
LCD/
Keyboard
Display
Figure 1-4: HEMi System Diagram
Units configured with the optional RF Tuner include an integrated RF

Bypass Module. The module ensures cable network channel availability
even when the HEMi unit is being serviced or maintained. If power to the
HEMi unit is lost, normally closed switching relays in the RF Bypass Module
automatically switch the incoming network RF signal to the Network RF
Out port. In this way, the cable network service is never interrupted by the
HEMi unit.

HEMi Controls
You can configure HEMi using the unit’s browser-based control panel or its
front-panel keypad and LCD.
The Control Panel The browser-based control panel is the interface to the unit’s configuration
software. The control panel consists of multiple pages. Each page consists
of four cells, as shown in Figure 1-5.
Header cell
Navigation bar Middle cell
Footer cell
Figure 1-5: Example Page
The navigation bar occupies the left side of the page. It includes all the
top-level navigation links. Add/Drop, RF, and IP Output are optional
features.
NOTE
The Add/Drop, RF, and IP Output links and associated pages only display
if these features are installed. (See Uploading a KDF File, page 4-14, and
Entering a Feature Key Passcode, page 4-28, for details.)

The navigation bar also displays important configuration settings and a

HEMi Status summary. The RF Input displays the input channel frequency
that the HEMi unit is currently tuned to and its QAM type setting. The RF
Output displays the HEMi output channel frequency, QAM type, and output
power level settings. HEMi Status indicates if there are any current alarms.
NOTE
Clicking Restart does not open a new page. Instead, it opens a small
dialog window that asks you to confirm or cancel the restart action.
The header cell displays the page name and tabs. Tabs allow you to navi-
gate to additional pages. Figure 1-5 shows four tabs in the header cell:
Network, SNMP, Security, and Time. Bold indicates the current page.
The middle cell is sub-divided into sections of related parameters. The

footer cell displays ARRIS contact information. On most pages, it also
includes a Submit or Refresh button.
LCD Control You can access and configure many control panel parameters using the
unit’s keypad and LCD (Figure 1-6). The LCD provides a convenient way
to access parameters you normally need to set or modify while in the field.
Note that the LCD goes into “sleep mode” if the front panel controls are
not accessed for several minutes. To wake up the display, press one of the
keypad buttons.

Front Door LED Status Indicators Front Door
Door Lock Keypad
LED Indicators Front Panel LCD
On/Off Switch
Figure 1-6: HEMi Front-Panel Controls
• Up/Down Arrows: Allow you to scroll through the command lines.

• Left/Right Arrows: Allow you to advance the command action
or the parameter value.
• Green Button: Allows you to enter a command action or select a
parameter value. It also advances the cursor to the next command
line.
• X Button: Allows you to clear a parameter selection. Pressing the
button without making a selection returns you to the initial start menu.
• LED Alarm Indicators: Includes four alarm LEDs located on the left
side of the LCD panel. The top LED is reserved for current alarms. It
is green during normal operation but is red if an alarm condition
currently exists. HEMI saves all alarm conditions to memory. The
second LED is reserved for saved alarms. It is green during normal
operation but turns red if an alarm has occurred and has not been
cleared from memory. (You must clear the resolved alarms to restore
the green LED.You can view alarm details by browsing to the control
panel’s Status page or scrolling through the LCD to the Current Alarms
or Saved Alarms screen.) The third LED is always green and is
reserved for future use. The bottom LED is green during normal oper-

ation but flashes every 1.5 seconds if the Blink Front Panel parameter
on the Diagnostic page is enabled. This parameter provides a visual
queue for locating a specific unit in a multi-unit installation.
• LED Status Indicators: The unit includes two status LEDs in the
center of the front panel. The top LED turns blue when power is
applied to the HEMi unit. The second LED flashes red when informa-
tion is being written to the on-board flash memory (for example, when
saving a configuration file).
• On/Off Switch: To turn the unit on, hold the switch in the on posi-
tion for one second. To turn the unit off, hold the switch in the off
position for five seconds.
NOTE
The unit is shipped with keys that allow you to lock the front-panel
enclosure doors.
HEMi Features
HEMi includes the following standard features and components:

• Locally generated MPEG-2 CBR digital encoding of analog video
• One Stereo Pair audio encoding per video channel with Dolby Digital
support
• MPEG-2 Transport stream multiplexer forms MPTS
• User Management via
- Front Panel LCD Display and Keypad
- Local/Remote Control Port:
- Ethernet 10/100BT
- HTTP using a HTML web interface (web browser)
- Password protection
- GUI Configuration pages
- SNMP based remote configuration and alarm trapping

- Serial Port EIA-232 for terminal access to CLI
• Internal temperature sensing and alarming
• Lockable front doors with key set.

RF Output (Feature Key • QAM 64 or 256 modulation

Required): • Frequency agile RF Upconverter tuning and level control
• RF Output Port
• Support for up to 8 channels of local MPEG-2 video encoding.
NOTE
The RF Output feature requires a QAM Circuit Card.
NOTE
To upgrade HEMi with additional encoder channels, you must install a
feature key. Your unit also must include the required audio/video
hardware components.
IP Output (Feature Key • IP Encapsulation: UDP/IP SPTS encapsulation of local MPEG-2 video
Required): channels
• IP Media Output Port: Ethernet 10/100/1000BT and MPEG-2 SPTS
over UDP/IP unicast or multicast
• Redundant IP Media Output Port: Ethernet 10/100/1000BT MPEG-2
SPTS over UDP/IP unicast or multicast.
NOTE
The IP Output feature requires a 10/100/1000 BaseT network interface
card (NIC).
NOTE
If HEMi is configured with the IP Output feature only, it can support up to
9 encoder channels.
Add/Drop (Feature Key • RF input port receives the network feed

Required): • CATV RF Tuner
• QAM Demodulator
• RF By-Pass Switch
• Add/Drop multiplexing of local/network MPEG-2 program streams.
NOTE
The Add/Drop feature requires a Tuner Card and the RF Bypass Module.

Before You Begin
Installation requirements vary, but in most cases you will want to use a
deployment process that conforms to these general steps:
1 Complete most configuration requirements using the browser-based

control panel. If you are deploying multiple units, you can download a
“master configuration” file and then upload its configuration settings to
other units. See Downloading the Configuration File, page 4-20, and
Uploading the Configuration File, page 4-2, for details.
2 Transport the unit to the field location and complete all cable
connections.(See Cabling the HEMi Unit, page 2-6, for details.)
3 Power up the unit and make adjustments to your settings as needed (for
example, set RF input and output levels and frequencies). You can make
these adjustments using the unit’s LCD keypad or a laptop with an
appropriate HTML browser. (See Chapter 3 - Managing the HEMi Unit, for
details.)
4 A unit that has the Add/Drop feature key enabled includes the RF Bypass
Module. Correctly adjusting the RF input and output levels is essential to
ensure proper operation with the existing RF network. An inline attenuator
is needed when the levels are 20 dBmV or lower. For instructions on
adjusting the RF levels, go to Balancing the RF Input and Output Levels,
page 2-13.


ARRIS HEMi 3.0 2 Installing HEMi
2 Installing HEMi
Topics Page
Overview 1
Preparing for Installation 3
Installing HEMi Into a Rack 5
Cabling the HEMi Unit 6
Overview
This chapter describes the safety guidelines, tools, and equipment you
need to install HEMi.

2 Installing HEMi ARRIS HEMi 3.0
CAUTION
Only trained and qualified personnel should be permitted to install or
replace this equipment and its related items.
General Safety
WARNING
Review the following warnings and cautions to ensure safe handling,
installation, and rack mounting of your HEMi unit.
• Ensure that a fuse or circuit breaker rated no larger than the nominal
AC voltage that will be present on the phase, as the HEMi unit relies
on the building's installation for short-circuit (overcurrent) protection.
• Ensure that this equipment is grounded and that the ground conductor
is connected to an earth ground during normal use.
• Do not work on the system or connect/disconnect cables during
periods of lightning activity.
• If you have the authority to remove circuit cards, make sure you are
properly grounded as electrostatic discharge (ESD) can damage elec-
tronic components.
• Opening the HEMi unit puts you at risk of electrical shock. Refer all
internal service to your supplier.
• Do not touch the power supply when the power cord is connected. For
systems with a power switch, line voltages are present within the
power supply even when the power switch is off and the power cord
is connected.
• Remove jewelry (necklaces, watches, rings, etc.) before working with
any equipment connected to a power source; metal objects will heat
up and can cause burns or weld to terminals.
• Ultimate disposal of this product should be handled according to all
applicable laws and regulations.
• For installation in Restricted Access Locations only.

CAUTION
This system contains a lithium battery. Danger of an explosion exists if
the battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by battery manufacturer. Only service
personnel have access inside the unit.
Preparing for Installation
Tools Required
You need a #3 Phillips screwdriver.
Package Contents
The HEMi package contains the following:

• HEMi unit
• Power cable
• RCA mini-jack stereo adapter for each audio channel
• Key set for front panel door locks
• Two coax jumper cables (when the Add/Drop feature is installed)
• HEMi documentation CD
NOTE
The HEMi unit has rack mounting ears; however rack-mount support
brackets and screws are not included in your package. Refer to Installing
HEMi Into a Rack, page 2-5 for suggested brackets.
NOTE
If you encounter issues during installation, contact ARRIS Customer
Service and Support. See Headquarters/Customer Service and Support,
page i-viii for details.
Unpacking the HEMi Unit HEMi ships in a tightly packed carton. Please check and inspect the
contents to verify shipping accuracy. If the chassis or other items appear
damaged or pieces are missing or problems arise when installing or config-
uring your system, contact ARRIS Customer Support (888-221-9797 or
email at techsupport.na@arrisi.com).

Save all shipping materials. All warranty returns must use the original
packing materials for the warranty to be honored.
NOTE
If the HEMi unit shipping carton arrives damaged, ask the carrier to
remain present while you unpack and inspect the device. If damage is
noted, file a claim with the carrier immediately.
Installation Location
It is important to install the HEMi unit in a clean, dry, and well-ventilated

environment. To ensure proper operation, avoid the following areas:
• Areas where radiators, heat sources, or direct sunlight are present.
WARNING
Install the device so that the amount of airflow required for safe
operation is not compromised. The direction of the Airflow for cooling the
HEMi unit is from front to back. To ensure proper ventilation, do not allow
these areas to become obstructed. The recommended clearance on the
front and back of the unit is 1.5 inches
• Locations where temperature and humidity have extreme fluctuations.
WARNING
To prevent equipment overheating, do not operate in areas exceeding the
maximum recommended ambient temperature.
• Excessively dusty or dirty locations.

• Wet or damp locations.
• Locations where the temperature is not within the required
0-50 °C (32-122 °F) operating range.
• Areas where the humidity is not within the required 5-95% RH (non-
condensing) operating range.
• Locations with extreme vibrations.

Precautions for Handling the To ensure proper handling and safety, review the following recommenda-
HEMi unit tions:
• Always install the HEMi unit in an upright position on a horizontal
plane.
• When moving the device, make sure not to bang it against walls or
surrounding objects.
• Connect the power input to a single-phase AC supply with a voltage of
100 - 240VAC and 60/50 Hz.
• Connect the device to a grounded electrical outlet only. If you are
unsure whether the outlet is grounded, consult a qualified electrician.
• Keep the front and back of the device or rack unit away from the wall
or other objects to ensure good ventilation. Poor ventilation might
cause a malfunction.
• Always install the device in an area with air temperatures within the
specified operational range.
NOTE
See Environment, page A-4, for additional requirements concerning
HEMi's physical environment.
Installing HEMi Into a Rack
NOTE
Rear rack mount support brackets are not included. The HEMi unit chassis
is capable of supporting its own weight and interface cabling without
additional support. If you decide to use rear brackets, we recommend “L”
brackets available at www.hammondmfg.com.
NOTE
Qualified service personnel should perform all service and installations.
To install the HEMi unit into the rack, follow these steps.
1 Position the rack where proper air ventilation is available for safe
operation.

2 Lift the device and slide it into the rack until the brackets are flush with the
mounting strips on both sides of the rack. Be sure to insert the device into
the rack so that the front of the unit faces you.
3 Use the #3 Phillips screwdriver and screws to fasten both sides of the unit.
WARNING
Rack Mounting Warnings The following directions are all part of the rack mounting warnings.
To prevent injury when mounting or servicing the unit in a rack, you must
take special precautions to ensure the rack remains stable. The following
guidelines are provided to ensure your safety:
• The device should be mounted at the bottom of the rack if it is the only
unit in the rack.
• When mounting the device in a partially filled rack, load the rack from
the bottom to the top with the heaviest component at the bottom of
the rack.
• If the rack includes stabilizing devices, install the stabilizers before
mounting or servicing the unit.
• Maintain reliable earth grounding of rack-mount equipment. Pay
attention to all components of the supply connection, especially outlet
strips, as well as the direct connections to the branch circuit (e.g.,
power strips).
• If the device is installed in a closed or multi-unit rack assembly, the
operating ambient temperature of the rack environment may be
greater than the room ambient temperature. The device’s actual oper-
ating environment must not exceed 50°C (122 °F).
Cabling the HEMi Unit
WARNING
Ensure that the ground connection is always connected first and
disconnected last.
NOTE
HEMi is shipped in two rear-panel configurations. See Figure 1-2, HEMi
Rear View (Configuration 1), on page 1-3, and Figure 1-3, HEMi Rear
View (Configuration 2), on page 1-3, for details. The two configurations

are functionally identical, and the cabling instructions in this section apply
to both configurations.
Be sure to confirm that you have the correct unit configuration on hand
before starting the cabling process.
If your unit does not include the RF Bypass Switch (that is, it does not
include the Add/Drop feature), go to step 5 to begin the cabling process.
Otherwise, begin with step 1.
1 Connect one of the included RF jumper cables to the Tuner connector

located at the red dot on the unit’s Tuner card. Connect the other end of
the jumper cable to the HEMi Tuner In connector located at the blue dot
on the RF Bypass Module.
RF Bypass Module Tuner Card
Figure 2-1: Connect Tuner (Rear Panel)
2 Connect one of the included RF jumper cables to the QAM connector

located at the red dot on the QAM card. Connect the other end of the
jumper cable to the QAM Out connector at the blue dot on the RF Bypass
Module.

RF Bypass Module QAM Card
Figure 2-2: Connect QAM Output (Rear Panel)
NOTE
An RF inline attenuator may be required on the QAM Out connector of the
RF Bypass Module. See Balancing the RF Input and Output Levels,
page 2-13, for details
3 (Complete this step only if your installation includes a channel deletion

[notch] filter. Otherwise, go to Step 4. See HEMi Applications, page 1-1,
for additional information.) Connect an RF coax cable (not supplied) to the
Filter RF Output connector located at the red dot on the RF Bypass Module.
Connect the other end of the cable to the channel deletion filter input. (The
channel deletion filter is not part of the HEMi unit package.) Connect one
end of a second RF coax cable (not supplied) to the Filter RF Input
connector located at the blue dot. Connect the other end to the output on
the channel deletion filter.

RF Bypass Module
Figure 2-3: Connect Notch Filter (Optional)
NOTE
If your installation does not include a channel deletion filter, do not
remove the terminators on the Filter In and Out connectors located on
the RF Bypass Module. The terminators are required for the unit to
operate normally.
4 Connect the RF network feed to the Network Input connector located at

the red dot on the RF Bypass Module. Connect the unit’s Network Out
connector located at the blue dot to the RF system combiner or other
device.
RF Bypass Module
Figure 2-4: Connect to Network (Rear Panel)

NOTE
Begin the cabling process here if your unit does not include an RF Bypass
Switch (does not have the Add/Drop feature installed). You must connect
each audio port to an appropriate audio source device and each video
port to an appropriate video source device.
5 The HEMi unit supports combinations of quad or single-input video

encoder cards. Connect one end of the video cable to the analog video
source. Connect the other end of the cable to the unit’s Video Input
connectors located at the red dots.
Left Right
Top 1 5
2
3
4
Bottom
Video Encoder Cards
Figure 2-5: Connect Video Encoders (Rear Panel)
NOTE
Begin the cabling process here if your unit does not include an RF Bypass
Switch (does not have the Add/Drop feature installed). You must connect
each audio port to an appropriate audio source device and each video
port to an appropriate video source device.
6 Turn on the analog (CVBS) input sources.
7 Connect the audio source’s left and right audio channels to the supplied
mini stereo jack adapter. Repeat this process of each source.
8 Connect the mini stereo jack adapter to the audio input at a location
indicated by the red dots. Repeat this process for each Audio Input.

1
2
3 5
4
Audio Inputs
Figure 2-6: Connect Audio Channels (Rear Panel)
9 (Complete this step only if your unit supports the IP Output feature.)
Connect a CAT5 cable with an RJ45 connector (not included) to the
Primary IP Media Port located at the red dot. Connect the other end of the
CAT5 cable to the primary router or other IP device. Connect a second
CAT5 cable with an RJ45 connector (not included) to the Redundant IP
Media Port located at the blue dot. Connect the other end of the CAT5
cable to the redundant router or other IP device.
Power Supply Connector Primary/Redundant IP Media Ports
Figure 2-7: Connect IP Media (Rear Panel)
10 (Perform this step only if your unit supports the RF Output feature but
does not support the Add/Drop feature.) Connect the QAM card RF output
connector located at the red dot to the RF system combiner or other RF
device.

QAM Card
Figure 2-8: Connect QAM Output (Rear Panel)
WARNING
Use care when connecting units to the mains supply circuit so that wiring
is not overloaded.
11 Connect the supplied power cable to the power supply and to a standard
100 - 240 VAC 60/50 Hz power outlet.
12 Open the right front panel door. Press the On/Off switch located at the
red dot to turn the device on.

Figure 2-9: Front View of HEMi
Balancing the RF Input and Output Levels
Units configured with the optional Add/Drop feature include an RF Tuner

Card and RF Bypass Module (Figure 2-10). If power to the HEMi unit is lost,
normally closed switching relays in the RF Bypass Module automatically
switch the incoming network RF signal to the Network RF Out port. The
module ensures cable network channel availability even when the unit is
being serviced or maintained.

Figure 2-10: RF Bypass Module System Diagram
RF Leveling For optimum performance, set the network RF input and output signal
levels to match the levels shown in Table 2-1.
1 Measure the RF level at the Network In connector located on the RF

Bypass Module.
2 Go to Row 2 in the table below and, moving across the table, locate the
column with the nearest value to the measured network RF input level.
NOTE
The RF power levels in Table 2-1 apply to digital channels only.

Table 2-1: RF Bypass Requirements
Row From Cable TV RF

1 Network dBmV dBmV dBmV dBmV dBmV
2 Network RF Input +15.0 +20.0 +25.0 +30.0 +35.0
From HEMi QAM
3 dBmV dBmV dBmV dBmV dBmV
Card
4 QAM Out RF Level +45.0 +45.0 +45.0 +50.0 +55.0
Value of Inline Coax
5 10 dB 5 dB - - -
Attenuatora
To Cable TV RF
6 dBmV dBmV dBmV dBmV dBmV
Network
Network RF Output
7 +15.0 +20.0 +25.0 +30.0 +35.0
Level
a. The inline Coax Attenuator is installed on the QAM Out connector on the RF By-
pass Module.
3 Move down the column to Row 4 to determine the required HEMi RF QAM
card output power level setting.
4 Adjust the QAM card output to the desired level. The default setting is 55
dBmV. To learn more about adjusting this setting, see Table 3-29 on
page 42.
5 Continue moving down this column to Row 5. If the table cell contains a
value of 5 dB or 10 dB, you must install an inline attenuator with the same
value on the HEMi QAM Out connector on the RF Bypass Module.
6 Measure the RF level at the Network Out connector located on the RF

Bypass Module. This value should match the level measured at the RF
Network In connector.
Your HEMi unit is now commissioned and ready for use.


ARRIS HEMi 3.0 3 Managing the HEMi Unit
3 Managing the HEMi Unit
Topics Page
Overview 1
About This Section 2
Status Pages 5
Configure Pages 15
The RF Page 40
The Add/Drop Pages 45
The Audio/Video Pages 60
IP Output Page 65
Overview
This chapter describes the procedures for managing the HEMi unit. The
browser-based control panel and the front-panel controls allow you to
modify the unit RF tuner, QAM demodulator, multichannel encoders, multi-
plexer, modulator, upconverter, and IP streaming features.
NOTE
Your Web browser must be either Netscape 7.0, Internet Explorer 5.0 or
higher, Firefox 1.5, or Mozilla 5.0 or higher.

3 Managing the HEMi Unit ARRIS HEMi 3.0
CAUTION
Only trained and qualified personnel should be permitted to install or
replace this equipment and its related items.
NOTE
If your installation consists of more than one HEMi unit, we suggest
bookmarking each unit in your browser application. This will enable you
to quickly access individual systems as needed.
About This Section
Tables in this section explain HEMi parameters. All parameters are acces-
sible through the browser-based control panel. Many parameters also are
accessible through the unit’s front-panel controls (Figure 3-1).
Figure 3-1: HEMi Front-Panel Controls
Where appropriate, the parameter tables include an LCD Navigation

column like the one in Table 3-1.

Table 3-1: Example Table
Parameter and Explanation LCD Navigation

START 
 Configure
(2x) Add/Drop
 Input Network Progs
Program Name:
 Local Encode Progs
The unique name for the program
carried on each local channel.  Encoders 1-na
 Program
 Channel Enable
(2x)
Program Name
Program Number:
Complete steps at START 
The unique numeric program identifier plus this step:
used within the MPEG-2 transport
stream for local channels.
(2x) Program Num
a. The key is required to navigate to a channel beyond Channel 1
NOTE
Steps always begin at the unit’s Edge Encoder START screen.
NOTE
If the LCD is in sleep mode, you can activate it by pressing the button.
The LCD Navigation column includes icons and text (Table 3-2) to indicate
the actions you should take to locate a parameter using the LCD and
keypad.
Table 3-2: LCD Navigation Legend
Key Explanation
LCD’s top-level screen. A  next to START means
you must refer back to this parameter to repeat
START  duplicate steps. The duplicate steps are not repeated
in subsequent navigations. Only the new step is
shown.
Text Parameter names appear as plain text.

Table 3-2: LCD Navigation Legend
Key Explanation
Press left/right or up/down arrow button. Number in
(n) parentheses indicates multiple presses.
 Press enter button.
Not applicable. No LCD navigation for this
N/A
parameter.
NOTE
The LCD Navigation steps are included to help you locate parameters. In
most cases you will need to use the enter button () and the arrow
buttons () to modify parameter settings. To save changes to
the settings, you will need to press the enter button () a final time.
Adjusting the LCD
Refer to Table 3-3 if you need to adjust the LCD parameters. The display
is only accessible through the front-panel keypad.
Table 3-3: LCD Adjustments

START
Configure
Brightness:
Network
Allows you to adjust the LCD brightness.
LCD
Brightness
START
Configure
Contrast:
Network
Allows you to adjust the LCD contrast.
 LCD
 Contrast

Rebooting or Shutting Down the Unit
Refer to Table 3-4 if you need to reboot or shut down the HEMi unit. The
shutdown parameter is only accessible through the front-panel keypad.
The reboot parameter is accessible through the keypad or the control
panel.
Table 3-4: Reboot and Shutdown Parameters

Restart: START
Clicking Restart in the control panel Configure
navigation bar allows you to reboot the unit. (5x) Reboot
Shutdown: START
Allows you to shut the unit down. This Configure
parameter is available only through the LCD
panel. (6x) Shutdown
Status Pages
The Status pages includes the Main Page, Advanced Status page, and
System Log page.
NOTE
The RF, Add/Drop, and IP Output pages as displayed on the
Navigation bar to the left require feature keys.
Main Page
The Main Page (Table 3-2) is the control panel’s default page. It provides
an overview of current settings and program activity. You display it by
typing the unit’s assigned IP address in your browser address field. (The
default IP address is 192.168.2.254.)

Figure 3-2: Main Page
HEMi Alarms Table 3-5 describes the alarm state. Short messages are displayed indi-
cating any current or saved alarms.

Table 3-5: HEMi Alarm Parameters

This section displays the full text for any START
current or saved alarms. HEMi stores all (2x) Current Alarms
alarm messages since the last time the Clear
Alarms button was activated. Alarm START
messages do not clear automatically. Saved Alarms
Clear Alarms:
To clear messages for which the alarm
START
condition has been resolved, you must click
the Clear Alarms button. If the alarm recurs Configure
or remains visible after you press this (4x)Clear Alarms
button, then the condition prompting the
alarm still exists.
NOTE
The LCD Navigation column shown on the right side of all parameter
tables lists the series of keypad presses needed to navigate to the
parameter using the front-panel LCD and keypad.
Active Programs This section indicates which network and local channels are currently
being output by the HEMi unit. It also indicates how much bandwidth is
being used by the local and network channels. Table 3-6 explains the
section parameters.
Table 3-6: Active Program Parameters

Program Name:
START
Program names assigned to local channels or
network programs.
(3x) Channel 1-na
Program Number:
START
The unique numeric program identifiers used
within the MPEG-2 transport stream.
(3x) Num
Program Rate Mbps:
The bitrate currently being used by the START
individual network and local channels (that is, (3x) Avg Rate
the sum of the audio encoding bit rate plus the
video encoding bit rate plus the channel
overhead.)

Table 3-6: Active Program Parameters

Network/Local:
N/A
Indicates the program source.
Primary IP Stream:
The destination IP address for the primary IP START
media stream. (See the “Network Page” on
(3x) Streaming
page 16, to learn more about the primary and
backup IP media ports.)
Backup IP Stream:
START
The destination IP address for the backup IP
media stream.
(3x) Streaming
Total Local: START

Bandwidth being used by all currently active (3x) Channel 1
local channels. (2x) Total Rate
Available:
START
Available output transport bandwidth in Mbps.
This is the sum of unused bandwidth in the (3x) Channel 1
incoming transport stream plus the bandwidth (2x Total Avail
of any dropped programs.
Margin: START
Currently unused bandwidth. It is determined by (3x)Channel 1
subtracting the Total Local bitrate (Mbps) from
the Available Mbps. Current
Minimum, 15 min: START
Minimum unused bandwidth (Margin) during the (3x) Channel 1
previous 15 minutes. 15 Min
Minimum, 24 hr: START
Minimum unused bandwidth (Margin) during the (3x) Channel 1
previous 24 hours. 24 Hr
Refresh:
Clicking this button refreshes the information on N/A
the Status page.
a. The key is required to navigate to network programs beyond Channel 1

NOTE
For more detailed information on the 15 minute and 24 hour minimum
parameters, refer to More on the Network Minimum Parameters,
page 3-47 and More on Local Minimum Parameters, page 3-49.
NOTE
Do not click the Restart button to clear the alarms
HEMi Identification Table 3-7 describes the HEMi identification parameters.
Table 3-7: HEMi Identification Parameters

System Name:
The unit’s assigned name. It is entered on the START
SNMP page using the browser-based control (2x) System Name
panel.
System Location:
START
The unit’s assigned location. It is entered on
(2x) System Location
the SNMP page using the control panel.
System Contact Name: START
The name of the person who is responsible for (2x) System Name
the unit. It is entered on the SNMP page using (2x) System Contact
the control panel. Name
HEMi Module ID: START
The unit’s unique hardware identification (2x) System Name
number. (2x) HEMi ID
Software Version: START
The version number, build number, and build (2x) System Name
date of the unit’s control software Software Version
Configure:
N/A
Clicking this button displays the SNMP page.

Advanced Status Page
The Advanced Status tab displays the Advanced Status page (Figure 3-3).
Figure 3-3: Advanced Status Page
Chassis Sensors This section displays real-time metrics on the device’s internal compo-
nents. The unit monitors CPU Temperature, System Temperature, and
CPU Fan Speed and displays current conditions through the Advanced
Status page and the front-panel LCD.
The unit also has a system fan that provides forced-air cooling for internal
components. Table 3-1 explains the section parameters in detail.

Table 3-8: Chassis Sensor Parameters

CPU Temperature:
Displays the real-time CPU temperature. If the
CPU becomes too hot, the unit activates a CPU
Temperature Alarm (CPU temperature too START
high). If a normal CPU temperature is
CPU Temp
reestablished and sustained for several minutes,
the unit deactivates the alarm and continues
operating. If the CPU temperature remains hot,
the unit shuts down automatically.
System Temperature:
Displays the real-time internal system
temperature. If the internal system becomes
too hot, the unit activates a System
Temperature Alarm (system temperature too START
high). If a normal temperature is reestablished Sys Temp
and sustained for several minutes, the unit
deactivates the alarm and continues operating.
If the system temperature remains hot, the
unit shuts down automatically.
CPU Fan Speed:
Displays the real-time fan speed. If the CPU’s START
fan speed drops below 1,000 rpm, the unit CPU Fan
activates the CPU Fan failure alarm.
NOTE
If a hardware alarm occurs, a short alarm message is displayed under
HEMi Status (left column of any browser page). The full message text
displays on the Main Status page in the HEMi Alarms section. Abbreviated
alarm message text is also viewable through the front-panel LED. See
HEMi Alarms, page 3-6, to learn more.
RF Input Status This section displays in the control panel interface only if the Add/Drop
feature key is installed. Table 3-9 explains the section parameters in detail.
See the RF Input Parameters, page 3-41, for more information on the RF
parameter settings.

Table 3-9: RF Input Status Parameters

Tuner Lock State:
Indicates that the RF tuner is synchronized
(locked) to the incoming network RF signal. It
provides the status of the Tuner Lock State as
follows: START
0 (No Signal), 1 (No AGC Lock), (3x) Input Tuner
2 (No Timing Lock), 3 (No Carrier Lock), Lock
4 (Poor SNR), 5 (No Viterbi Lock),
6 (No FEC Sync), 7 (No MPEG Framing),
8 (FEC Errors), 9 (No Pipeline Sync)
and 10 (Locked).
Tuner SNR:
START
Displays the signal-to-noise ratio of the RF
(3x) SNR
signal being received by the RF tuner.
IP Stream Counters This section displays in the control panel interface and on the LCD only if
the IP Output feature key is installed. Table 3-10 explains the section
parameters in detail. See the Media Port, page 3-18, for more information
on the Primary and Backup media output ports.
Table 3-10: IP Stream Counter Parameters

Program Name:
START
Displays the program names assigned to the
local channels.
 (3x) Channel 1-na
Program Number:
Displays the local channel’s numeric program START
identifier used within the MPEG-2 transport (3x)Num
stream.
Program Rate Mbps:
Displays the bitrate currently being used by START
the local channels (that is, the sum of the
 (3x) Avg Rate
audio encoding bitrate plus the video
encoding bitrate plus the channel overhead).
Primary UDP Packets:
Displays the number of UDP/IP packets N/A
transmitted on the Primary media output port.

Table 3-10: IP Stream Counter Parameters

Backup UDP Packets:
Displays the number of UDP/IP packets N/A
transmitted on the Backup media output port.
a. The key is required to navigate to network programs beyond Channel 1
HEMi Identification This section provides a detailed device profile. This information is required
whenever you contact ARRIS for technical assistance. Record the unit
profile on Schedule 1 of the End User Licenses Agreement (see Chapter D
- End-User License Agreement). Be sure to print a hardcopy of the
schedule and store it in a secure location. Table 3-11 explains the section
parameters in detail.
Table 3-11: HEMi Identification Parameters

HEMi Module ID: ionSTART
Displays the unit’s unique hardware (2x) System Name
identification number. (2x) HEMi ID
Software Version: ionSTART
Displays the revision version, build number, and (2x) System Name
build date of the unit’s control software. Software Version
Motherboard Type:
Displays the part number of the unit’s N/A
motherboard.
QAM Mux Board Version:
Displays the part number and serial number of N/A
the QAM mux board.
Tuner Board Version:
Displays the part number and serial number of N/A
the tuner board.
HEMi Feature Status This section shows the optional features currently enabled on the HEMi
unit. Clicking the Install Feature Key button displays the Upgrade page
where you may add optional features to the HEMi unit.
Table 3-12 explains the section parameters in detail. For instructions on

using feature keys to enable optional features, see Uploading a KDF File,
page 4-14, and Entering a Feature Key Passcode, page 4-28.

Table 3-12: HEMi Feature Status Parameters
Parameter Explanation
Displays the feature key status. If installed, the
parameter displays the number of available
Encoder Channels: encoder channels. HEMi supports up to 9
encoder channels using a combination of single
and quad-encoder cards.
Displays the feature key status. For the IP
Output feature to be operational, your unit
IP Output Feature: must include an IP Media 10/100/1000 Base T
interface card for transmitting the primary and
backup MPEG-2 UDP/IP streams.
Displays the feature key status. For the
Add/Drop feature to be operational, your unit
must include a tuner card and an integrated RF
Bypass Module for receiving the cable network
RF input. The module ensures network channel
Add/Drop Feature:
availability even when the unit is being serviced
or maintained. The feature enables the unit to
multiplex locally generated programs with the
cable network’s programs and produce a new
Multiple Program Transport Stream (MPTS).
Displays the feature key status. If installed, the
unit supports RF output. For the RF Output
feature to be operational, your unit must include
RF Output Feature:
a QAM RF card. The MPTS can then be
modulated, upconverted to RF, and reinserted
into the cable network RF spectrum.
System Log Page
The System Log tab displays the System Log page (Figure 3-4). It details
the most recent time-stamped, system-events.

Figure 3-4: System Log Page
Configure Pages
The Configure button displays the IP network configuration pages. Each

page includes tabs for selecting additional pages. Figure 3-5 includes tabs
for the Network, SNMP, Security, and System Time pages. These pages
allow you to configure the HEMi to your network system’s requirements.
NOTE
You must submit changes made on the control panel before browsing to a
new page or they will be lost.

Network Page
The Network tab displays the Network Page (Figure 3-5) and allows you
to set network parameters for the unit.
Figure 3-5: Network Page

Default Gateway A default gateway is used to redirect IP packets when the packet’s address
points to a destination that is outside the control subnet. Table 3-13
explains the Default Gateway parameters.
Table 3-13: Default Gateway Parameters

START
Configure
Enable Default Gateway:
Network
When checked, enables the default gateway.
DHCP Enable
(1x) Gateway Enable
START
Gateway Address: Configure
Allows you to configure HEMi with the default Network
gateway server’s IP address. The default
gateway address is 192. 168.1.1. DHCP Enable
(2x) Gateway Addr
Control Port The control port provides access to the unit configuration settings via the
control panel and allows you to manage and configure the unit. HEMi
supports Dynamic Host Configuration Protocol (DHCP), which provides
automatic assignment of the control port IP address. Table 3-14 explains
the control port parameters.
NOTE
DHCP information obtained from a DHCP server by the HEMi unit will
have a lease time associated with it. The lease time defines how long the
client can use the DHCP assigned information.

Table 3-14: Control Port Network Parameters

Enable DHCP: START
When checked, DHCP automatically assigns an Configure
IP address to the control port. When DHCP is
not enabled, you must enter the control port’s IP
Network
address manually. DHCP Enable
DHCP Renew:
Allows you to force HEMi to renew the DHCP N/A
lease immediately, check this checkbox and click
the Submit button.
START
Network Address: Configure
Allows you to assign the IP address to the unit’s Network
control port. This parameter is only available DHCP Enable
when Enable DHCP is not checked.
(3x) Control Port
Addr
START
Network Mask: Configure
Allows you to assign the network mask to the Network
unit’s control port. This parameter is only DHCP Enable
available when Enable DHCP is not checked.
(4x) Control Port
Mask
MAC Address:
Displays the control port’s unique Ethernet MAC N/A
address.
Media Port HEMi supports a primary IP media output port and a backup IP media
output port. When enabled, both ports stream identical IP media
programs. In a fully redundant IP media distribution system, the primary
output port connects to the primary IP switch/router and the backup
output port connects to the backup IP switch/router. If the primary IP
switch ever goes down and the distribution system has the capability of
implementing fail-over to the backup IP switch, there will be no interrup-
tion in service.
Table 3-15 explains these parameters in more detail.

Table 3-15: Media Port Parameters

START
Enable Media Port (Primary): Configure
When checked, enables the primary media Network
output port. DHCP Enable
(5x) Media Pri Enable
START
Enable Media Port (Backup): Configure
When checked, enables the backup media Network
output port. DHCP Enable
(8x) Media Back Enable
START
Network Address (Primary):
Allows you to assign an IP address to the
Configure
unit’s primary media port. This parameter is Network
only available when the primary media DHCP Enable
output port is enabled.
(6x) Media Pri Addr
START
Network Address (Backup):
Allows you to assign an IP address to the
Configure
unit’s backup media port. This parameter is Network
only available when the backup media output DHCP Enable
port is enabled.
(9x) Media Back Addr
START
Network Mask (Primary):
Allows you to assign a network mask to the
Configure
unit’s primary media port. This parameter is Network
only available when the primary media DHCP Enable
output port is enabled.
(7x) Media Pri Mask
START
Network Mask (Backup):
Allows you to assign a network mask to the
Configure
unit’s backup media output port. This Network
parameter is only available when the backup DHCP Enable
media port is enabled.
(10x) Media Back Mask

Table 3-15: Media Port Parameters

MAC Address (Primary):
Displays the HEMi unit’s primary media N/A
output port unique Ethernet MAC address.
MAC Address (Backup):
Displays the HEMi unit’s backup media N/A
output port unique Ethernet MAC address.
NOTE
The control port and the two media ports must be on separate subnets
and must have distinct network addresses.
Static Routes A static route is created manually and provides a means of explicitly
defining a route for a particular destination network or host. The HEMi unit
provides two optional static routes that can be used to route IP packets on
the primary media network and the backup media network. The static
routes may also be used to route IP packets on the control subnetwork.
Table 3-16 explains these parameters. The explanations apply to both
static routes.
Table 3-16: Static Routes Parameters
Enable Route 1/2 Enables static route 1 and/or 2.
Allows you to assign the route IP address
Route Address 1/2
(available only if the static route is enabled).
Allows you to assign the route network mask
Route Mask 1/2
(available only if the static route is enabled).
Allows you to assign an IP address to the route
Route Gateway 1/2 gateway (available only if the static route is
enabled).
Domain Name System Domain names are alphabetic and easier to remember than numeric IP
addresses. The Domain Name System (DNS) is an Internet service that
translates domain names into one or more IP addresses.
Table 3-17 explains Domain Name System parameters in more detail.

Manual entry of the static DNS server addresses is used only when DHCP

is disabled. When DHCP is enabled, the DNS server addresses are obtained
from the DHCP server.
Table 3-17: Domain Name System Parameters

START
Configure
Enable DNS:
Network
Allows the HEMi unit to access a DNS server.
DHCP Enable
(11x) DNS Enable
Primary DNS Server Address: START
The IP address of the primary DNS server. Configure
When the DNS is enabled, the HEMi unit Network
attempts to retrieve information, such as the
NTP and ToD server IP addresses, from the DHCP Enable
primary DNS server. (12x) Pri DNS Addr
Secondary DNS Server Address:
START
The IP address of the secondary DNS server.
When DNS is enabled and the primary DNS
Configure
server is unavailable, the HEMi unit attempts Network
to retrieve information, such as the NTP and DHCP Enable
ToD server IP addresses, from the secondary
(13x) Scnd DNS Addr
DNS server.
DNS Search Domain:
The domain name where the HEMi unit N/A
searches for information such as the NTP and
ToD servers.
Submit:
If clicked, it brings up a dialog box. Clicking
OK transmits the network parameters to the
HEMi unit.
SNMP Page
You can monitor the HEMi unit using the Simple Network Management
Protocol (SNMP) and a compatible element control system. SNMP is widely
used in the management of IP networks, and devices attached to those
networks. The SNMP tab displays the SNMP page (Figure 3-6) and allows
you to define a destination server for trap messages.

Figure 3-6: SNMP Page
SNMP System Parameters Table 3-18 explains the HEMi unit SNMP parameters in more detail.
Table 3-18: SNMP System Parameters

ionSTART
System Description:
(2x) System Name
Displays the software revision, build
number, and build date. Software Version
Rev/Build/Date
System Name:
The unit’s assigned name. It is entered on ionSTART
the SNMP page using the browser-based (2x) System Name
control panel.

Table 3-18: SNMP System Parameters

System Location:
The unit’s assigned location. It is entered on ionSTART
the SNMP page using the browser-based (2x) System Location
control panel.
System Contact Name: ionSTART
The name of the person who is responsible (2x) System Name
for the unit. It is entered on the SNMP page (2x) System Contact
using the browser-based control panel. Name
SNMP Community Strings These strings are similar to passwords for networked devices. Table 3-19
describes these SNMP parameters.
Table 3-19: SNMP Community String Parameters
Defines the read-only community string. The
Read-Only Community
default is public.
Defines the read-write community string. The
Read/Write Community
default is private.
SNMP Trap Destinations The HEMi unit sends SNMP traps to an element manager (trap destination)
when abnormal conditions occur. It supports three trap destinations. Table
3-20 describes the SNMP parameters.
Table 3-20: SNMP Trap Destination Parameters
Allows the unit to send information to the trap
Enable Trap Destination
destination.
Destination
The IP address to which traps are sent.
Hostname/IP Address
The port number to which trap messages are
Destination Port
sent.
The access control string (community) sent
Trap Community
with SNMP trap messages.
Allows date and time information to be
Include Date and Time
included in the trap message.

Security Page
The Security tab displays the Security page (Figure 3-7).
Figure 3-7: Security Page
The Security page limits access to the control panel. Enabling security does
not affect SNMP or serial port access, however. These interfaces retain
their regular access characteristics.
The security feature requires one username and password for each device.
A group login is not supported, and no activity log or notification is kept.
The security parameters are stored in non-volatile memory. They are not
affected if you restore the device’s factory defaults or upload a configura-
tion file.
The security parameters are not included in any configuration upload or

download operations or any other user-accessible file, and they do not
appear in the SNMP MIB. Security parameters are not affected by feature
keys and persist through software upgrades.

Security Parameters Table 3-21 describes the Security Parameters in detail. These parameters
are only accessible via the browser-based control pages.
Table 3-21: Security Parameters
The default is not enabled. When not enabled, the
remaining parameters are grayed out. When enabled,
a log-in is required to access the control panel. (For an
example Log in page, go to Figure 3-9, Log In Page, on
page 3-31.)
When enabled, a Log In or Log Out button appears at
the bottom of the left navigation bar. The browser must
have a cookie with a valid session ID. (A valid session
ID is one that appears in the encoder’s session table.)
Clicking Log In brings up the Log In page. Clicking Log
Out removes the session from the session table, and
the Log In button appears confirming the log-out
process. Logging out during a software upgrade has no
Require Log-in effect on the upgrade process. Up to 16 users can log
in to a single device at one time.
When log-in is enabled and a user lacks a valid session
ID, all access attempts are redirected to the Log In
page. The Status Main Page, the Upgrade Progress
page, the Log In page, and the GUI unlock page
(guiunlock.php) remain accessible at all times. For
more information on the GUI unlock page, go to
Disabling Security in Case of a Lost Password,
page 3-32.
When log-in is not enabled, all pages are accessible and
no Log In or Log Out button appears in the navigation
bar.
The default is not enabled. When checked, the session
is shared with all browsers on the same computer.
The encoder keeps a table of active GUI sessions. The
Share Session session table is initially empty and is not preserved
With All across reboots. Each session has a 32-bit session ID. It
Browsers on is assigned when you complete the log-in process and
Same Computer stored in your browser as a cookie value. If this
parameter is not checked, the cookie is set to expire
when the browser session ends. Otherwise, the
expiration date does not expire.

Table 3-21: Security Parameters
The default is 1 minute. The session options are
Unlimited and 1 minute to 60 minutes (in 5-minute
increments). Changes to the time-out value apply to
Session Timeout existing sessions. Unlimited means the time out never
occurs. When the session is deleted from the session
table, the access cookie (and its session ID) is no longer
recognized.
User Name and Password Table 3-22 describes the User Name and Password parameters. These
parameters are only accessible via the browser-based control pages.
Table 3-22: SNMP Community String Parameters
The default is not enabled. Enabling the parameter
allows you to enter a new user name and/or
password.
When not enabled, the User Name, Password, and
Confirm Password fields are not accessible. If you
click Submit while in this state, no changes are made
Change User
to the User Name or Password.
Name and
Password If enabled, the User Name field retains its current
username but becomes editable. The two Password
fields also become editable. If you click Submit, the
username/password is submitted for validation. If
validated, the new username/password takes effect
immediately and the page redisplays with Change
User Name And Password unchecked.
A valid username consists of 4 to 10 characters in the
User Name set a-z, A-Z, 0-9. No spaces or punctuation
characters are allowed. All other strings are invalid.
A valid password consists of 4 to 10 characters in the
Password set a-z, A-Z, 0-9. No spaces or punctuation
characters are allowed. All other strings are invalid.
It is a text input field. It returns dots as you re-enter
Confirm Password
your password.
Remember Login
If enabled, it retains your username and password
On This
over multiple sessions.
Computer?

You have to click the Submit button to validate your changes. If the vali-
dation fails, the page redisplays with an error message next to the error
input field, the User Name field retains the original input, the two password
fields go blank, and the Change User Name And Password parameter
remains checked.
Error messages include:

• Please enter 4 to 10 letters and/or digits
• Passwords must match
NOTE
Changes to other parameters (such as Session Time out) take effect even
if username and password validation fails, but no change to username or
password takes place unless all validation checks are successful.
Front Panel Security Table 3-23 describes the LCD access code parameters.
Table 3-23: Front Panel Security Parameters

Require Access Code:
The default is not enabled. Enabling the
START
parameter allows you to enter an access code
in the Access Code field. Enabling the Configure
parameter secures the LCD front panel Network
controls against unauthorized access. Users
LCD
are presented with an Access Code Screen
whenever the LCD is activated. Brightness
The front panel security feature operates (3x)Access Code
independently of the unit’s browser-based Enable
control panel login feature. You do not have
to enable control panel security to enable
front panel security.
START
Access Code: Configure

A valid access code consists of four digits Network
from 0000 to 9999. No spaces, letters, or LCD
punctuation characters are allowed. Brightness
(2x)Access Code

Time Page
The Time tab displays the Time page (Figure 3-8).
Figure 3-8: Time Page
System Time Parameters Table 3-24 explains the HEMi unit’s date and time parameters. These
parameters are only accessible through the control panel.
Table 3-24: System Time Parameters
Displays the time and date as currently set for
Current System Time
the unit.
Set Time (MM-DD- Allows you to manually set date and time if the
YY:MM:SS) Set Time checkbox is enabled.

Table 3-24: System Time Parameters
Allows you to select your region from a menu
Time Zone
of time zones.
Enable Daylight Savings When enabled, the unit automatically adjusts
Time its system time by one hour as appropriate.
Time Protocol Parameters HEMi may be enabled to include date and time information for logged
events such as SNMP trap messages (see SNMP Trap Destination Param-
eters, page 3-23). HEMi can determine date and local time by accessing
either Network Time Protocol (NTP) or Time of Day (ToD) servers. NTP is
a protocol for synchronizing system clocks via IP networks. The time infor-
mation is based on Coordinated Universal Time (UTC). Some cable
systems may not support NTP, in which case you can use the ToD protocol.
ToD servers are typically supported by cable data systems. Table 3-25
explains the parameters. These parameters are only accessible through
the control pages.
Table 3-25: Time Protocol Parameters
Enables the unit to synchronize its internal clock
Enable Network Time
using an NTP server. (Disables the ToD
Protocol
parameter.)
Allows you to enter the hostname or IP address
of an active NTP server. (Only available if NTP is
NTP Server enabled.) When you enter a hostname, HEMi
accesses a DNS server to translate the hostname
to the IP address of the NTP server.
Enables the unit to synchronize its internal clock
Enable Time of Day
using a ToD server. (Disables the NTP
Protocol
parameter.)
Allows you to manually enter the hostname or IP
address of an active ToD server. (Only available
ToD Server if ToD is enabled.) When you enter a hostname,
HEMi accesses a DNS server to translate the
hostname to the IP address of the ToD server.

NOTE
If NTP or ToD is enabled and HEMi loses contact with the NTP or ToD
server, it raises a server-down alarm. HEMi periodically attempts to
reestablish local time when this condition occurs
System Logging HEMi maintains a log of system events. It also supports remote logging of
these messages using the Syslog protocol. Syslog forwards log and event
messages across an IP network to a Syslog server, which acts as a central
repository of system events that can be accessed and analyzed by the
network administrator. These parameters (in Table 3-26) are only acces-
sible via the browser-based control pages.
Table 3-26: System Logging Parameters
Enable Remote Enables system logging to a remote networked
System Logging server.
Syslog Server The hostname or IP address of the Syslog
server.
Show System Log Displays the HEMi unit’s System Log Page.
Log In Page
The Log In page displays only if the Require Log-in parameter is enabled.
See Security Parameters, page 3-25, for additional information.
NOTE

Figure 3-9: Log In Page
Table 3-27 describes the Log in parameters. These parameters are only
accessible via the browser-based control pages.
Table 3-27: Log In Parameters
The User Name and Password inputs are validated on
submission. If your input is incorrect, the Log In page
redisplays with your original input and the message
Correct user name and password required. Log
in may be attempted any number of times without
User Name penalty.
If User Name and Password inputs are correct, the
device displays the page you were attempting to
access. If you accessed the Log In page using the Log
In button or the Log In page URL, the device displays
the Status page.

Table 3-27: Log In Parameters (Continued)
User names and passwords are transmitted over the
Password
network without encryption.
If this parameter is enabled, the username and
password is stored in a cookie on your browser. When
this cookie is present, the Log In page is populated
Remember log in with your saved username and password.
on this
computer? If this parameter is disabled, the username and
password cookie is deleted after you log on. An access
cookie containing the session ID is still created,
however.
If the new user name and password are correct, a new
session begins. The session table holds 16 entries. If
the session table is full, the Log In page displays with
your original input and the message, "Too many
Submit sessions, try again later." If the Session Time out is set
to Unlimited, however, the oldest session in the
session table is replaced by the new session. The "Too
many sessions" message never occurs when Session
Time out is set to Unlimited.
NOTE
Some browsers have password management tools. These tools may
recognize the Password field on the Log-in page and offer to remember
the password. The behavior and operation of these tools is entirely a
function of your browser.
Disabling Security in Case of With the help of ARRIS Customer Service, you can disable security by
a Lost Password uploading a new KDF file or by entering a passcode.
1 Navigate to the disable security page by entering your HEMi IP address

plus hemi/guiunlock.php in the browser address bar (for example,
192.168.2.254/hemi/guiunlock.php). This page is accessible even when
security is enabled.
2 Write down the HEMi Module ID displayed in the Manual Passcode Entry
section (for example, R-10975-894).
3 Contact ARRIS Customer Service and Support using the information in the
page footer.

Figure 3-10: Disable Security Page
4 HEMi supports two methods of unlocking security: uploading a Key

Distribution File (KDF) or entering a passcode. Customer Service and
Support will determine which method is most appropriate for your unit.
5 If you are advised to upload a KDF file, see Disabling Security With a KDF
File below. If you are advised to use a passcode, see Disabling Security
With a Passcode, page 3-37.

Disabling Security With a KDF File
NOTE
For instructions on uploading a KDF file, go to Uploading a KDF File,
page 4-14.
1 From the disable security page, click Browse (Figure 3-11) and navigate
to the directory where you saved the KDF file.
HEMi Unlock.kdf
Figure 3-11: Locate the KDF File
2 Select the KDF file you want to upload (Figure 3-12).

Figure 3-12: Select the KDF File
3 Click Submit.
4 Confirm your choice and click OK (Figure 3-13).

Figure 3-13: Confirm Your Selection
5 Monitor the upload process (Figure 3-14).

Figure 3-14: Monitor KDF Upload
6 If the kdf file is valid and contains a matching HEMi unit ID, security is
disabled. Regardless of the outcome, the control panel returns to Status
page, where the presence or absence of a Log In button indicates whether
security is currently enabled or disabled.
Disabling Security With a Complete the following procedure to disable security using a passcode:
Passcode
1 On the disable security page, click the first field in the GUI Unlock Passcode
parameter (Figure 3-15).

Figure 3-15: Click on the GUI Unlock Passcode Field
2 Enter the passcode provided by ARRIS Customer Service and Support.
3 Click Submit Passcode (Figure 3-16).

Figure 3-16: Confirm the Passcode Entry
4 Click OK to confirm the passcode entry.
5 If the passcode is valid, security is disabled. If the passcode is incorrect,

HEMi displays an error message.

The RF Page
The RF page allows you to select a 6 Mhz channel from the network RF
feed. It also allows you to select a 6 Mhz output channel for inserting the
newly formed multiple program transport stream (MPTS) back into the
network RF spectrum. You will typically want the RF input and output
parameters to match.
NOTE
Figure 3-17: RF Page

RF Input Parameters Table 3-28 describes the RF input parameters.
Table 3-28: RF Input Parameters

START
Use Tuner: Configure
Activates the device’s internal RF Tuner. It is RF
enabled by default. RF Input
Use Tuner
START
Configure
Tuner Channel:
RF
Defines the 6 Mhz RF channel to tune to in the
incoming cable network RF feed.
RF Input
Use Tuner
Tuner Channel
Tuner Channel Offset:
Displays the network input channel frequency N/A
offset.
Tuner Center Frequency:
Allows you to tune to the center frequency of
START
the desired incoming 6 MHz RF channel. It
also allows you to offset the tuner center Configure
frequency to tune to an incoming channel RF
that has been offset in order to limit
interference with local transmitting services.
RF Input
Changes in the tuner center frequency are Use Tuner
displayed in the Tuner Channel Offset field. (2x)Tuner Frequency
The tuner supports offset increments of 12.5
kHz.
Input QAM Type:
Allows you to select the input QAM
START
(Quadrature Amplitude Modulation) Type.
The options are QAM 64, QAM 256, and Auto. Configure
The default is QAM 256. When set to Auto, RF
HEMi automatically detects if the incoming
signal is QAM 64 or QAM 256 and displays this
RF Input
information on the control panel’s navigation Use Tuner
bar under the RF Input heading. When Use (3x)Input QAM Type
Tuner is enabled, the input and output QAM
type is always the same.

Table 3-28: RF Input Parameters

START
Lock Input and Output Parameters: Configure
When enabled the input and output RF RF
parameters are configured with the same
parameters. This parameter is enabled by
RF Input
default. Use Tuner
(4x)Lock In/Out Param
RF Output Parameters Table 3-29 describes the RF output parameters.
Table 3-29: RF Output Parameters

START 
Configure
Output Channel:
RF
Allows you to select the 6 Mhz channel into
which the HEMi output signal is inserted.
RF Input
RF Output
Output Channel
Output Channel Offset:
N/A
Displays the output channel frequency offset.
Output Center Frequency:
Allows you to tune the upconverter to the
center frequency of the desired outgoing 6 MHz
RF channel. It also allows you to offset the Complete steps at START
output channel center frequency to limit  plus this step:
interference with local transmitting services.
Changes in the channel center frequency are
(1x)Output Frequency
displayed in the Output Channel Offset field.
The output upconverter supports offset
increments of 12.5 kHz.
Output QAM Type:
Allows you to select the output QAM Complete steps at START
(Quadrature Amplitude Modulation) Type. The  plus this step:
options are QAM 64 or QAM 256. The default is
(2x)Output QAM Type
QAM 256. When Use Tuner is enabled, the
output and input QAM type is always the same.

Table 3-29: RF Output Parameters

Output Interleaver Depth:
The QAM modulator supports a variable depth
convolutional interleaver to combat burst
errors. Output interleaving spaces the content
of consecutive MPEG packets so bits that are
close together in the bitstream are transmitted
far apart in time. Therefore, burst errors are
distributed over many packets, and the Complete steps at START
Forward Error Correction (FEC) in the decoder  plus this step:
has fewer errors to correct in each packet and (3x) Output Interleave
overall transmission performance is improved.
Increasing interleaver depth improves
transmission performance at the expense of
increasing signal latency. The required
interleaver depth depends on your cable
distribution system’s transmission
characteristics (default I=128; J=1).
Output Power:
Complete steps at START
Allows you to select the QAM Output Power  plus this step:
from +45 dBmV to +55 dBmV in increments of
1 dBmV. The default is 55 dBmV.
(4x) Output Power
Output Mute: Complete steps at START
Mutes the unit’s RF output. This parameter is  plus this step:
disabled by default. (5x)Output Mute
Continuous Wave Test:
Transmits a continuous wave (CW) test signal  plus this step:
through the output channel. The unit cannot
transmit audio or video when this feature is
(6x)Continuous Wave
Test
enabled. It is disabled by default.
RF Bypass:
Sets the unit to RF Bypass mode. In this mode, Complete steps at START
the incoming network RF signal is connected  plus this step:
directly to the network RF Out port, bypassing (7x)RF Bypass
the HEMi unit.
NOTE
If the Use Tuner or RF Bypass parameters are enabled or disabled, the
HEMi unit requires several seconds to reconfigure and begin streaming
content normally.

Transport Parameters Table 3-30 describes the transport parameters.
Table 3-30: RF Transport Parameters

Transport ID:
When Use Tuner is disabled, this parameter START 
allows you to set a specific Transport ID for the
output stream. Transport IDs from 1 to 65535
Configure
are supported. The default is 1. When Use RF
Tuner is enabled, the Transport ID of the output RF Input
and input streams are always the same. The
(2x)Transport
transport parameters are only accessible via the
browser-based control pages.
NOTE
If the HEMi unit loses power or activates a hardware alarm, the RF bypass
mode is automatically set and the network RF signal is passed to the
network RF Out port, bypassing the HEMi unit. The cable network RF
signal is never interrupted due to a HEMi malfunction.

The Add/Drop Pages
The Add/Drop pages allow you to manage the network and local program
streams.
NOTE
The Add/Drop page provides information on the network and local

program streams, including the amount of available bandwidth. All fields
in the tables in the two sections of the Add/Drop page are embedded links.
Clicking a link in the Incoming Network Programs section displays the
Program page (Figure 3-19) for the selected network channel. Clicking a
link in the Locally-Encoded Programs section displays the Channel
page (Figure 3-20) for the selected local channel.
Figure 3-18: Add/Drop Page

Incoming Network Programs Table 3-31 describes the network parameters.
Table 3-31: Incoming Network Parameters

START 
Configure
(2x)Add/Drop
Program Name Input Network Progs
Program names assigned to incoming Local Encode Progs
network channels. Encoders 1-na
Program
Channel Enable
(2x) Program Name
START 
Configure
Program Number: (2x)Add/Drop
A unique numeric program identifier used Input Network Progs
within the incoming network MPEG-2
transport stream. Programs 1-nb
Keep Program
Program Number
Average Rate Mbps:
START
The average bitrate currently being used
(3x) Avg Rate
by the incoming network programs.
PMT PID: Complete steps at START 
The network program’s PMT (Program plus this step:
Map Table) PID. PMT PID
Complete steps at START 
Video PID:
plus this step:
The network program’s video stream PID.
(2x)Video PID
Audio PID 1: Complete steps at START 
The network program’s primary audio plus this step:
stream PID. (3x)Audio PID
Audio PID 2: Complete steps at START 
The network program’s secondary audio plus this step:
stream PID. (4x)Audio2 PID

Table 3-31: Incoming Network Parameters

CA PID:
The network program’s CA (Conditional N/A
Access) PID.
START 
Keep/Drop: Configure
Indicates whether the network program is (2x)Add/Drop
kept (Keep) or dropped from (Drop) the Input Network Progs
incoming network stream. Programs 1-nb
Keep Program
Total Dropped/Unused:
The total output transport bandwidth in
Mbps that is available for local channel
insertion. This is the sum of the unused N/A
bandwidth in the incoming transport
stream plus the bandwidth of any
dropped programs.
15 Minute Minimum:
The minimum available dropped or N/A
unused bandwidth during the previous 15
minutes.
24 Hour Minimum:
The minimum available dropped or N/A
unused bandwidth during the previous 24
hours.
a. The key is required to navigate to encoders beyond Encoder 1
b. The key is required to navigate to network programs beyond Program 1.
More on the Network The dropped or unused parameter shows the instantaneous unused band-
Minimum Parameters width and changes over time. The 15 minute and 24 hour parameters
show the minimum unused bandwidth during their respective durations
and are a more reliable indicator of the maximum bandwidth that can reli-
ably be used for program insertion by the HEMi. Changing the Keep/Drop
status of network channels does not immediately update the 15 Minute or
24 Hour Minimum parameters. These values are updated only after their
respective time periods have elapsed. To update the minimums immedi-
ately, click Clear Stats.

Locally-Encoded Programs Table 3-32 describes the local-channel parameters.
Table 3-32: Locally-Encoded Program Parameters

Program Name: Complete steps at START

Program names assigned to locally encoded  to  plus this step:
channels. (2x) PCR PID
START 
Configure
Program Number: (2x)Add/Drop
The unique numeric program identifier used Input Network Progs
for locally encoded programs within the Local Encode Progs
MPEG-2 transport stream. Encoders 1-na
Program
Channel Enable 
(4x)Prog Num
Program Rate Mbps:
START
The amount of bandwidth allocated to the
(3x)Avg Rate
local channels.
PMT PID: Complete steps at START
The local channel’s PMT (Program Map  to  plus this step:
Table) PID. (5x)PMT PID
Video PID:
 to  plus this step:
The local channel’s video stream PID.
(6x)Video PID
Audio PID:
 to  plus this step:
The local channel’s audio stream PID.
(7x)Audio PID
PCR PID: Complete steps at START
The local channel’s program clock reference  to  plus this step:
(PCR) PID. (8x)PCR PID


Insertion Mode:
There are three insertion modes: Insert,
Replace, and Disabled. With Insert mode,
the local program is inserted in the output Complete steps at START
transport stream. With Replace mode, the  to  plus this step:
local program is inserted in place of a (3x)Insertion
dropped network program. When Disabled,
the local program is not part of the output
transport stream.
Total Enabled: START
The bandwidth being used by all currently (3x) Channel 1
active local channels. (2x) Total Rate
Available: START
The available output transport bandwidth in (3x) Channel 1
Mbps. This is the sum of unused bandwidth
in the incoming transport stream plus the
(2x) Total Avail
bandwidth of any dropped programs.
Margin: START
The currently available unused bandwidth. (3x)Channel 1
It is determined by subtracting the Total
Enabled local bitrate (Mbps) from the
Current
Available bitrate (Mbps).
15 Minute Minimum: START
The minimum available unused bandwidth (3x) Channel 1
(Margin) during the previous 15 minutes. 15 Min
24 Hour Minimum: i START
The minimum available unused bandwidth (3x) Channel 1
(Margin) during the previous 24 hours. 24 Hr
More on Local Minimum The Margin parameter shows the instantaneous unused bandwidth. If you
Parameters add or remove local channels, HEMi automatically updates the Margin. The
local 15 Minute and 24 Hour parameters show the minimum Margin avail-
able during their respective durations and are a more reliable indicator of
the maximum bandwidth remaining for local program insertion. To reset
the minimums immediately, click Clear Stats.

Program Insertion The unit prioritizes locally encoded channels based on their position in the
Prioritization channel list. The channel at the top of the list carries the highest priority;
the next lower channel is next in priority, and so on.
If you enable a local channel that is higher in the list, the unit gives it
priority when assigning output bandwidth. If its bandwidth requirements
exceed the bandwidth Margin, the unit will disable the lowest priority
Enabled channel and allocate its bandwidth to the higher priority channel.
You can potentially bring the disabled channel back online by rebalancing
the bandwidth allocation among the Enabled local channels or by dropping
one or more of the Kept network programs in the incoming network
stream.
If you enable a channel and there is insufficient bandwidth in the form of

Margin or lower priority Mbps, the channel will be enabled and assigned
with 0 Mbps of bandwidth while leaving the other channels unchanged. To
bring the channel online, you will need to rebalance the output bandwidth
allocation.
Program Page
Each network channel has its own Program page. You can display the
Program page (Figure 3-19) by clicking a link in the Incoming Network
Programs section of the main Add/Drop page. Clicking a link in the Locally-
Encoded Programs section displays the Channel page (Figure 3-20) for the
selected local channel.

Figure 3-19: Program Page

Incoming Network Program Table 3-33 describes the Add/Drop Program page parameters.
Table 3-33: Incoming Network Program Parameters

Program Name:
START
An alphanumeric character string that
assigns a name to the program.
(3x) Channel N
START 
Keep: Configure
Determines whether the network program is (2x) Add/Drop
kept or dropped. It is enabled by default. If
it is disabled (unchecked), the program is
Input Network Progs
dropped from the incoming network stream. Programs 1-na
Keep Program
Program Number: Complete steps at START
The unique numeric program identifier used  plus this step:
within the MPEG-2 transport stream. Program Number
The selected network program’s PMT  plus this step:
(Program Map Table) PID. (2x) PMT PID
Video PID: Complete steps at START
The selected network program’s video  plus this step:
stream PID. (3x)Video PID
Audio PID: Complete steps at START
The selected network program’s audio  plus this step:
stream PID. (4x)Audio PID
a. The key is required to navigate to network programs beyond Program 1

Channel Page
The Channel page (Figure 3-20) allows you to configure and enable locally
encoded programs. It is also accessible through the Audio/Video button.
Figure 3-20: Channel Page

Locally-Encoded Program Table 3-34 describes the local program parameters.

START 
Configure
HEMi Channel: (2x)Add/Drop
Displays the local channel number. The HEMi Input Network Progs
software numbers the local channels starting Local Encode Progs
at the top-left-most encoder on the unit’s
rear panel and proceeding from top to Encoders 1-na
bottom. Program
Encoder Num
Program Name: Complete steps at START
Allows you to enter a unique name for the  to  plus this step:
program carried on this local channel. (2x) Prog Name
Channel Enable: Complete steps at START
Allows you to enable this local channel. The  to  plus this step:
default is disabled. Channel Enable
Insertion Mode:
Activated only if the local channel is enabled.
You can Insert a New Program, which adds Complete steps at START
the local channel to the output transport  to  plus this step:
stream. You can Replace a Program, which
inserts the selected local channel in place of
(3x) Insertion Mode
a dropped network program. The default is
Insert a New Program.
(Drop-Down List):
A list of dropped network programs from  to  plus this step:
which you can choose a program to replace
with the currently selected local channel. (3x) Insertion Mode
You must select Replace a Program as the Replace a Program
Insertion Mode to make this drop-down list Dropped Programs
available.
Program Number:
Available only if Insert a New Program is  to  plus this step:
selected. It allows you to assign the local
channel’s unique numeric identifier.
(4x)Prog Num


PMT PID:
Available only if Insert a New Program is
channel’s PMT (Program Map Table) PID. It Complete steps at START
must be a unique value to avoid PID conflict.  to  plus this step:
PMT PIDs from 16 to 8190 are supported. (5x)PMT PID
You can set a specific PMT PID for each local
channel. The default is 32 for channel 1, 42
for channel 2, and so on.
Video PID:
Available only if Insert a New Program mode Complete steps at START
is selected. It allows you to assign the local  to  plus this step:
channel’s video stream program identifier (6x) Video PID
(PID).
Audio PID:
Available only if Insert a New Program is  to  plus this step:
channel’s audio stream PID.
(7x) Audio PID
PCR PID:
Available only if Insert a New Program is Complete steps at START
selected. It allows you to assign the local  to  plus this step:
channel’s program clock reference (PCR) (8x)PCR PID
PID.
NOTE
All PIDs and Program Numbers must be unique. The HEMi unit displays
alarms for duplicate entries and suppresses the local channel associated
with the duplicate entry until the conflict is resolved.

Video Parameters Table 3-35 describes the video parameters.
Table 3-35: Video Parameters

START 
Configure
(2x)Add/Drop
Video Bit Rate:
Allows you to assign the local channel’s video
encoding bitrate. The default video encoding Local Encode Progs
rate is 2.5 Mbps. You must configure each local Encoders 1-na
channel separately.
Program
Video Param
Video Bitrate
Horizontal Resolution:
Allows you to select the local channel’s Complete steps at START
horizontal resolution. The encoder supports  plus this step:
the following Horizontal Resolutions: 352, 480, Video Hz Res
528, 544, 704, or 720. The default is 704.
GOP Length:
Allows you to select the maximum number of Complete steps at START
frames in a GOP (Group of Pictures). The  plus this step:
default is 15. The options are between 6 and
(2x)GOP Length
60. Note that this parameter interoperates with
the I/P Spacing parameter.
I/P Spacing:
Allows you to select the video encoding frame Complete steps at START
sequence. The options are I (0), IP (1), IBP  plus this step:
(2), and IBBP (3). The default is IBBP (3). Note
(3x)IP Spacing
that this parameter interoperates with the GOP
Length parameter.
Auto Gain Control:
When enabled, auto gain control is applied to N/A
the input video (luma) signal. It is enabled by
default.

Audio Parameters Table 3-36 describes the audio parameters.
Table 3-36: Audio Parameters

START 
Configure
(2x)Add/Drop
Audio Enable: Input Network Progs
Enables or disables audio encoding of the Local Encode Progs
selected local audio channel. Encoders 1-na
Program
(2x)Audio Param
Audio Enable
Audio Standard:
Allows you to select the local channel’s audio  plus this step:
encoding standard. The encoder supports
Dolby Digital or MPEG-2.
Audio Standard
Audio Mode:
Allows you to select the audio mode. The
default is Stereo. The parameter options are
Mono, Stereo, and Dual Mono. Mono
encodes the local channel for single channel Complete steps at START
audio input. Only the left channel of the  plus this step:
audio pair input is encoded. Stereo encodes (2x) Audio Mode
the local channel for stereo audio. Dual Mono
encodes the local channel with two
independent single channels (one left and
one right) of audio.
Audio Sample Rate:
Allows you to select the local channel’s audio  plus this step:
sample rate. The encoder supports 32, 44.1,
and 48 kHz. The default is 48 kHz.
(3x) Audio Sample Rate
Audio Bitrate:
Allows you to select the local channel’s audio Complete steps at START
encoding bit rate. The encoder supports 128,  plus this step:
160, 192, 224, 256, 320, 384, and 448 Kbps. (4x)Audio Bitrate
The default is 192 Kbps.

VBI Parameters Table 3-37 explains the local channel’s support for VBI (vertical blanking
interval) data.
Table 3-37: VBI Parameters

START
Configure
(2x)Add/Drop
SCTE-20 (DVS 157): Input Network Progs
Selects the SCTE-20 standard for carriage of Local Encode Progs
Line 21 (field 1 and field 2) closed captions
in the digital transport stream. Encoders 1-na
Program
(3x) VBI Param
Enable Scte20
START
Configure
(2x)Add/Drop
SCTE-21 (DVS 053): Input Network Progs
Selects the SCTE-21 standard for carriage of Local Encode Progs
Line 21 (field 1 and field 2) closed captions Encoders 1-na
in the digital transport stream. Program
(3x)VBI Param
Enable Scte20
Enable Scte21

IP Streaming Parameters Table 3-38 explains the local channel’s support for IP streaming.
Table 3-38: IP Streaming Parameters

START
Enable IP Stream (Primary and Configure

Backup): (2x)Add/Drop
The primary checkbox enables IP streaming Input Network Progs
via the primary media port (available only if Local Encode Progs
the primary media port is enabled). The
backup checkbox enables IP streaming via Encoders 1-na
the backup media port (available only if the Program
backup media port is enabled). (4x)IP Streaming
Primaryb
Enable IP Stream
Destination IP Address (Primary and
Backup):
 plus this step:
Allows you to assign the destination IP
Destination IP Addr
address.
Destination UDP Port (Primary and
Backup):
 plus this step:
Allows you to assign the destination User
Datagram Protocol (UDP) port number.
(2x)Destination IP Port
Multicast Time to Live (Primary and
Backup):
Allows you to assign the time that an IP
datagram can exist in an IP multicast Complete steps at START
system. The TTL field is reduced by every  plus this step:
host on the route to its destination. If the (3x)Multicast TTL
TTL field reaches zero before the datagram
arrives at its destination, then the datagram
is discarded.
b. For Backup IP Streaming parameters use the key is to navigate down one screen.

The Audio/Video Pages
The Audio/Video pages allow you to manage local program streams.
Audio/Video: Main Page The main Audio/Video page provides an overview of the device’s local-
channel configuration. It also includes embedded links for accessing the
Channel page to enable and configure locally encoded programs.
Figure 3-21: Audio/Video Page
Video Parameters Table 3-39 explains the local channel video parameters.


START 
Configure
Program Name: (3x)Audio/Video
The unique name for the program carried on Encoders 1-na
each local channel. Program
(2x)Prog Name
Program Number:
The unique numeric program identifier for Complete steps at START
each local program within the MPEG-2  to  plus this step:
transport stream. Program numbers from 1
to 65535 are supported. The default is 1 for
(4x)Prog Num
channel 1, 2 for channel 2, and so on.
START 
Configure
Video Rate Mbps: (3x) Audio/Video
It displays the video encoding bit rate for Encoders 1-na
Video Param
Video Bitrate
Horiz Res: Complete steps at START
It displays the horizontal resolution for each  plus this step:
local channel. Video Hrz Res
GOP Length:
Displays the maximum number of frames in  plus this step:
a Group of Pictures (GOP) for each local
channel.
(2x) GOP Length
I/P Spacing: Complete steps at START
Displays the video encoding frame sequence plus this step:
for each local channel. (3x)IP Spacing
AGC:
A checkmark indicates that AGC is applied to N/A
the input video of the local channel.


START
Configure
Channel:
(3x)Audio/Video
Indicates whether local channels are
enabled or disabled.
Encoders 1-na
Program
Channel Enable
Audio Parameters Table 3-40 describes the Audio parameters.

START 
Configure
Program Name: (3x)Audio/Video
The unique name for the program carried on Encoders 1-na
(2x)Program Name
Program Number:
The unique numeric program identifier for  to  plus this step:
each program within the MPEG-2 transport
stream for each local channel.
(4x)Program Num
START 
Configure
(3x)Audio/Video
Audio Rate Kbps:
Encoders 1-na
Displays each local channel’s audio encoding
bit rate.
Program
(2x) Audio Param
Audio Enable 
(4x) Audio Bitrate


Audio Standard: Complete steps at START
Displays each local channel’s audio encoding  to  plus this step:
standard. Audio Standard
Audio Mode: Complete steps at START
Displays the audio mode for each local  to  plus this step:
channel. (2x) Audio Mode
Audio Sample Hz: Complete steps at START
Displays each local channel’s audio sample  to  plus this step:
rate. (3x) Audio Sample Rate
START
Configure
Audio Enable: (3x)Audio/Video
A checkmark indicates if audio is enabled for Encoders 1-na
each of the local channels. Program
(2x)Audio Param
Audio Enable
Program Parameters Table 3-41 explains the Program parameters.
Table 3-41: Program Parameters

Program Name:  to  plus this step:
The unique name for the program carried on (2x)Program Name
each local channel.
START 
Configure
Program Number: (3x)Audio/Video
The unique numeric program identifier for Encoders 1-na
each local program within the MPEG-2
transport stream. Program
(4x)Prog Num

Table 3-41: Program Parameters

Program Rate Mbps:
Displays the bitrate currently being used by START
each local channel (that is, the sum of the (3x) Avg Rate
encoding bitrate plus the channel
overhead).
Displays each local channel’s PMT (Program  to  plus this step:
Map Table) PID. (5x)PMT PID
Video PID: Complete steps at START
Displays each local channel’s video stream  to  plus this step:
PID. (6x)Video PID
Audio PID: Complete steps at START
Displays each local channel’s audio stream  to  plus this step:
PID. (7x) Audio PID
PCR PID: Complete steps at START
Displays each local channel’s program clock  to  plus this step:
reference (PCR) PID. (8x) PCR PID
START
SCTE-20 (DVS 157): Configure

(3x)Audio/Video
A checkmark indicates that the channel is
using the SCTE-20 standard for carriage of Encoders 1-na
Line 21 (field 1 and field 2) closed captions Program
in the digital transport stream. (3x)VBI Param
Enable Scte20
START
Configure
SCTE-21 (DVS 053): (3x)Audio/Video
A checkmark indicates that the channel is Encoders 1-na
using the SCTE-21 standard for carriage of
Line 21 (field 1 and 2) closed captions in the
Program
digital transport stream. (3x)VBI Param
Enable Scte20
Enable Scte21

IP Output Page
The IP Output page provides an overview of IP streaming activity.
NOTE
Figure 3-22: IP Output Page

Primary and Backup IP The Primary and Backup IP Stream pages are functionally identical. Table
Stream Parameters 3-42 explains the page parameters in more detail.
Table 3-42: Primary and Backup IP Stream Parameters

Program Name:
START
The unique name for the program carried on
each local channel
(3x) Channel N
Program Number:
The unique numeric program identifier for START
programs within the MPEG-2 transport (3x) Num
stream.
Program Rate Mbps:
The bitrate currently being used by each of START
the local channels (that is, the sum of the (3x)Avg Rate
encoding bit rate plus the channel
overhead).
START 
Configure
(2x)Add/Drop
Destination IP Address: Local Encode Progs
Displays the destination IP address for each Encoders 1-na
local channel. Program
(4x)IP Streaming
Primary
Enable IP Stream 
Destination IP Addr
Destination UDP Port:
Displays the destination User Datagram  to  plus this step:
Protocol (UDP) port number for each local
channel.
(2x)Destination IP Port
Multicast Time to Live:
Displays the time for each local channel that  to  plus this step:
an IP datagram can exist in an IP multicast
system.
(3x)Multicast TTL

Table 3-42: Primary and Backup IP Stream Parameters

Primary/Backup IP Stream:
START
A checkmark indicates whether IP streaming
is enabled for each of the local channels.
(3x)Streaming
START 
Configure
(2x)Add/Drop
Channel:
Indicates the status (enabled or disabled) of
the local channels.
Local Encode Progs
Encoders 1-na
Program
Channel Enable
Refresh:
Clicking this button refreshes the N/A
information on the IP Output page.
a. The key is required to navigate to encoders beyond Encoder 1.

Diagnostics Page
The Diagnostics Page facilitates locating and troubleshooting individual

units.
Figure 3-23: Diagnostics Page

System Messages
Table 3-43 explains the System Messages parameters.
Table 3-43: System Messages Parameters
Last Diagnostic Displays the last message recorded in the System
Message Log, if any.
Show System Log Displays the System Log page.
System Location Aid
Table 3-44 explains the System Location parameter.
Table 3-44: System Location Aid Parameters
When checked, causes the bottom LED on the unit’s
Blink Front Panel front-panel to blink. The blinking display provides a
LED visual cue for locating the unit. The default is
unchecked.
Ping Test
Table 3-45 explains the Ping Test parameters.
Table 3-45: Ping Test Parameters
Perform Ping When checked, the unit attempts to communicate
Test with another device over the network.
Allows you to enter the hostname or IP address of the
Hostname/IP networked device you want to communicate with for
Address the test (available only when Perform Ping Test is
enabled).


ARRIS HEMi 3.0 4 Working with HEMi Files
4 Working with HEMi Files
Topics Page
Overview 1
Uploading System Files 2
Uploading a KDF File 14
Downloading the Configuration File 20
Enabling a Feature Key 31
Overview
This chapter describes procedures for downloading and uploading config-

uration files and upgrading HEMi’s control software and enabling optional
features using feature keys.
NOTE
If your installation consists of more than one HEMi unit, we suggest
bookmarking each unit in your browser application. This will enable you
to quickly access individual systems as needed
NOTE
The functions on this page are only accessible only through the control
panel.

4 Working with HEMi Files ARRIS HEMi 3.0
Uploading System Files
HEMi’s upload function enables you to perform three types of file upload.
You can:
• Upload a new configuration file. If you want to copy a configuration
file to another unit, see Uploading the Configuration File, page 4-2.
• Upload new system software. If you want to replace a unit’s control
software, see Upgrading the HEMi Units Software, page 4-8.
• Upload a feature key file. If you want to enable new features, see
Uploading a KDF File, page 4-14.
Uploading the Configuration File
To use the procedure outlined below, you need a previously saved HEMi
configuration file. If you don’t have a configuration file but would like to
create one, see Downloading the Configuration File, page 4-20, before
beginning this procedure.
1 Type the HEMi IP address in your browser’s address bar. HEMi displays the
control panel’s Main Page (Figure 4-1, Display the Main Page, on
page 4-3).
2 Click the Upgrade link located in the navigation bar.

Figure 4-1: Display the Main Page
3 HEMi displays the Upgrade Main Page (Figure 4-2, Upgrade Main Page, on
page 4-4), which allows you to upload and download configuration files
and reset the HEMi software to the factory default configuration. For this
procedure, we want to upload a configuration file, so click the Browse
button located in the Upload System File section.

Figure 4-2: Upgrade Main Page
NOTE
You can access the Upgrade pages from any page by clicking the Upgrade
link located in the navigation bar.
4 Browse to a previously saved configuration file with the required .xfcg

extension. Click Submit to start the upload process.

2011-2-4-13-45.xcfg
Figure 4-3: Choose the Configuration File
5 HEMi displays a confirmation window (Figure 4-4, Confirm the File, on

page 4-6). Click OK to continue with the upload.

2011-2-4-13-45.xcfg
Figure 4-4: Confirm the File
WARNING
The configuration filename cannot include blank spaces.
6 If the File Status is OK and the File Name and Type are correct, click
Configure (Figure 4-5, Configure HEMi, on page 4-7) to begin the copy
process.

Figure 4-5: Configure HEMi
NOTE
If HEMi detects an incorrect file type, it displays an Incomplete Upload
message in the Upload File Status section. If this occurs, go to Step 2 and
repeat the upload procedure using the correct file type.
7 The page view changes as the configuration process begins. The Upgrade
Progress field displays 100% (Figure 4-6, Monitor the Configuration
Change, on page 4-8) when the upload is completed.

CAUTION
Do not disturb the HEMi until the Upgrade Progress reaches 100%.
Interfering with this process can corrupt the flash memory of the HEMi
unit. This will require returning the unit to ARRIS for repair.
Figure 4-6: Monitor the Configuration Change
Upgrading the HEMi Units Software
1 Contact your ARRIS Customer Service and Support to request the software
upgrade file.
2 Save the software upgrade file to your local hard drive.
NOTE
We recommend downloading and saving the unit’s configuration file
before starting the software upgrade process.

3 To access the control panel’s Main Page (Figure 4-7), enter HEMi’s IP
address in your browser’s address bar.
4 Click Upgrade to display the Upgrade Main Page (Figure 4-8, Display the
Upgrade Main Page, on page 4-10).

Figure 4-8: Display the Upgrade Main Page
5 Click Browse (Figure 4-9) and navigate to the directory where you saved
the software upgrade file.
HEMi-Q03-00-00
Figure 4-9: Browse to the Upgrade File

6 Select the software upgrade file, and click Submit.
7 If the File Status is OK and the File Name and Type are correct, click
Configure (Figure 4-10) to begin the copy process.
NOTE
If HEMi detects an incorrect file type, it displays an Incomplete Upload
message in the Upload File Status section. If this occurs, go to Step 2 and
repeat the upload procedure using the correct file type.
8 If the file name and type are correct, click Start Upgrade (Figure 4-11,
Start Upgrade, on page 4-12) to begin the upgrade process.

Figure 4-11: Start Upgrade
CAUTION
Do not disturb the HEMi until the Upgrade Progress reaches 100%.
Interfering with this process can corrupt the flash memory of the HEMi
unit. This will require returning the unit to ARRIS for repair
NOTE
The blue bar indicates the progress of the upgrade process. The software
upgrade process can take up to 15 minutes to complete.
9 HEMi reboots as part of the upgrade process. Wait until the unit completes
the reboot process before accessing the browser.

Figure 4-12: Monitor and Confirm Upgrade
If your upgrade process does not complete successfully, review Table 4-1
to solve the problem.
Table 4-1: Troubleshooting Upgrade Problems
Problem Solution
Error message in web Retry the upgrade. A reboot is not
browser following a failed suggested because the upgrade process
upgrade attempt. may be partially completed.
Cause of upgrade failure
Correct the cause of the failure and retry the
displayed in the web
upgrade process.
browser.

Uploading a KDF File
To upgrade the HEMi unit with additional encoder channels or optional

features, you can install appropriate feature keys using a Key Distribution
File (KDF).
If you want to add an optional feature to HEMi, contact ARRIS Customer

Service and Support. We will provide you with a KDF with the required
enabling feature keys. Several feature keys can be stored in a single KDF
and uploaded to multiple devices.
NOTE
It is possible to install feature keys without uploading a KDF file. You can
install feature keys individually by entering a passcode. For more
information, see Entering a Feature Key Passcode, page 4-28.
NOTE
If a KDF file includes features that are not intended for your HEMi unit,
they will be ignored when uploaded.
NOTE
Proprietary software is used to generate the KDF file for each HEMi unit. A
HEMi module
To upload a KDF file and install optional features, follow these steps.
1 Access the control panel’s Main Page (Figure 4-13) by entering the HEMi
unit IP address in your browser’s address bar.

2 Click Upgrade to display the Upgrade Main Page (Figure 4-14, Display the
Upgrade Main Page, on page 4-16).

3 Click Browse (Figure 4-15, Browse to the KDF File, on page 4-17) and
navigate to the directory where you saved the KDF file.
4 Select the KDF file you want to upload.

7_302_with 4 channels.kdf
Figure 4-15: Browse to the KDF File
5 Click Submit.
6 Confirm your choice and click OK (Figure 4-16, Confirm Your Selection, on
page 4-18).

7 Click Start Upgrade (Figure 4-17, Upload KDF File, on page 4-19) after
uploading the KDF file.

Figure 4-17: Upload KDF File
8 Monitor the upload process (Figure 4-18, Monitor KDF Upload, on

page 4-20).

Figure 4-18: Monitor KDF Upload
Downloading the Configuration File
This procedure enables you to download a copy of the unit’s current

configuration file. It’s advisable to download and store several copies of
the configuration file. You may also want to use the steps for Uploading
System Files, page 4-2 to copy one or more saved configuration files to
other units in your system.
1 Access the control panel’s Main Page (Figure 4-19) by entering the HEMi
unit IP address in your browser’s address bar.

2 Enter any required configuration changes to the unit, making sure to

submit your changes before tabbing to the next screen.
3 When you are ready to download the configuration file, click Upgrade.
The Upgrade Main Page (Figure 4-20, Display the Upgrade Main Page, on
page 4-22) displays.

4 Click the Download Configuration File button.
5 Browse to the location where you want to save the configuration file.
6 Note the file name. It should include an .xcfg extension. Then choose
Save (Figure 4-21, Confirm Download, on page 4-23) and select the
location where you want to store the file.

Figure 4-21: Confirm Download
7 Wait for the download to complete. Then choose Close (Figure 4-22, Close
Download Window, on page 4-24).

Figure 4-22: Close Download Window
Restoring the Default Configuration
This procedure enables you to reset the system software to its original
factory defaults.
1 Access the control panel’s Main Page (Figure 4-23, Display the Main Page,
on page 4-25) by entering the HEMi unit’s IP address in your browser’s
address bar.

2 When you are ready to download the configuration file, click Upgrade.
The Upgrade Main Page (Figure 4-24, Display the Upgrade Main Page, on
page 4-26) displays.

3 Click the Reset to Factory Defaults button.
4 HEMi displays a confirmation window (Figure 4-25, Reset to Factory

Defaults, on page 4-27). To reset the factory defaults, click OK.
Otherwise, click Cancel.

Figure 4-25: Reset to Factory Defaults
5 HEMi shows the status of this operation (Figure 4-26, Monitor Software
Reset, on page 4-28). Wait for the process to complete before continuing
to use the control panel.

Figure 4-26: Monitor Software Reset
Entering a Feature Key Passcode
HEMi allows you to manually install individual features keys using the
Install Key page (Figure 4-27, Install Key Page, on page 4-29). The page
displays information about HEMi’s optional features. It allows you to enter
feature key passcodes to manually enable individual features one at a
time. You must contact ARRIS Customer Service and Support to obtain the
required passcodes. The page consists of three sections described in detail
below. (For instructions on entering a feature key passcode, see Enabling
a Feature Key, page 4-31.

Figure 4-27: Install Key Page
Installing Feature Keys This section provides information for contacting ARRIS and installing new
feature keys.
Current Feature Status This section lists the optional features that are installed on your unit. (You
can also see this list by browsing to the HEMi Feature Status section of the
Advance Status page.) Feature keys are typically installed when the unit is
initially manufactured or when the unit is upgraded in the field. Table 4-2
lists optional features that maybe installed in your unit. See also HEMi
Features, page 1-9.
Table 4-2: Current Feature Status Parameters
Indicates how many encoder channels are
installed on your unit. Additional encoder
Encoder Channels channels may be installed. In some cases this
may require adding single- or quad-encoder
cards.

Table 4-2: Current Feature Status Parameters
Indicates this feature is installed. For the IP
Output feature to be operational, your unit must
include an IP Media 10/100/1000 Base T
IP Output Feature
network interface card (NIC) for transmitting
the primary and backup MPEG-2 UDP/IP
streams.
Indicates this feature is installed. For the
Add/Drop feature to be operational, your unit
must include a Tuner card and an integrated RF
Bypass Module for receiving the cable network
RF input. The module ensures channel
Add/Drop Feature availability even when the unit is being serviced
or maintained. The Add/Drop feature allows the
unit to multiplex locally generated programs
with the cable network’s programs and produce
a new Multiple Program Transport Stream
(MPTS).
Indicates this feature is installed. For the RF
Output feature to be operational, your unit must
include a QAM RF card. The MPTS can then be
RF Output Feature modulated, upconverted to RF, and reinserted
into the cable network RF spectrum. To uninstall
this feature, you must disable the feature key
and remove the HEMi QAM card.
Manual Feature Key Entry Table 4-3 describes the parameters in the Manual Feature Key Entry
section.
Table 4-3: Manual Feature Key Entry Parameters
Allows you to manually install or uninstall a feature. The
Feature drop-down list options are Encoder Channels, Add/Drop,
IP Output, and RF Output.
Allows you install or uninstall optional features and
Encoder Channels. If you select Encoder Channels as the
feature to be installed, the drop-down list allows you to
Desired Status
install or uninstall 1 to 8 encoder channels (or 1 to 9
encoder channels if IP Output is the only feature
installed on your unit).
Feature Key Allows you to unlock a feature key and enable an
Passcode optional feature.

Enabling a Feature Key
NOTE
Customer Service requires the module ID for this unit to generate a
passcode. The Install Key page (Figure 4-27) provides this information in
the Installing Feature Key section.
To access the page and enable a feature, follow these steps.
1 Contact Customer Service to request the passcode.
2 To access the control panel Main Page (Figure 4-23, Display the Main
Page, on page 4-25), enter the HEMi unit IP address in your browser’s
address bar.
3 Click Upgrade from any control panel page to display the Upgrade page
(Figure 4-24, Display the Upgrade Main Page, on page 4-26).
4 Click Install Key to display the Install Key page (Figure 4-27, Install Key
Page, on page 4-29).
5 Click the Feature drop-down list (Figure 4-28, Complete Feature Key
Fields, on page 4-32) and select the feature you want to install or uninstall.

Figure 4-28: Complete Feature Key Fields
6 Click the Desired Status drop-down list to install or uninstall a feature or

a specific number of encoder channels.
7 Type the passcode in the Feature Key Passcode fields.
8 Click Submit, and verify that the Current Feature Status has updated
correctly.

Figure 4-29: Confirm the Feature Key Change
9 Click OK (Figure 4-29) to complete the feature key update.
NOTE
If the optional-feature hardware is not installed, HEMi installs the feature
key and raises a hardware alarm.


This appendix contains the HEMi unit’s specifications. It consists of the

several tables containing information on video, audio, RF inputs and RF
outputs.
Video Specifications
Table A-1 summarizes the video specifications.
Table A-1: Video Specifications
Parameter Description
Input Composite Analog (NTSC)
Up to 9 video services per 3RU
# of Channels
chassis
Encoding MPEG-2 MP@ML
Chroma Format 4:2:0
720, 704, 640, 544, 528, 480, and
Horizontal Resolution
352
Frame Rate 30 fps (@ full D1)
Encoded Bit Rates 2.5 Mbps, step size 0.1 Mbps
Bit Rate Modes CBR; QBA support, TBC
Input Impedance 75 Ohms
Programmable GOP Structure I, IP, IBP, IBBP
Connector Type BNC (metal connector)
Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved A-1

Audio Specifications Table A-2 summarizes the audio specifications.
Table A-2: Audio Specifications
Input Analog (Unbalanced) at line-in levels
Stereo, Single Channel Mono, Dual
Operating Modes
Channel Mono
Encoding Dolby Digital, MPEG-1 Layer 2
Analog Sample Rates 32 kHz, 44.1 kHz, and 48 kHz
Dolby: 128, 160 192, 224, 256, 320,
384, and 448 Kbps.
Coding Rate MPEG-1 Layer 2: 32, 48, 56, 64, 80, 96,
112, 128, 160, 192, 224, 256, 320, 384
Kbps.
Input Impedance 10k Ohms
Connector Type Mini stereo jack to RCA adapter cable
Frequency Range 22 Hz to 20 kHz
NOTE
HEMi supports one stereo pair per video service.
A-2 ARRIS PROPRIETARY — All Rights Reserved August 2011

RF Input
Table summarizes the RF input specifications.
Table A-3: RF Input
Frequency Range 50-860 MHz
Frequency Bandwidth 6 MHz
Carrier Frequency Step Size 12.5 kHz
Channel Map Support Standard, HRC, IRC
RF Input Level Range
+15 to +35 dBmV
(RF Bypass Module)
RF Input Level Range (Tuner
-5 to 15 dBmV
Card)
Input Impedance 75 Ohms
Connector Type F-connector
RF Output
Table A-4 summarizes the RF output specifications.
Table A-4: RF Output
Frequency Range 50-860 MHz
Frequency Bandwidth 6 MHz
Carrier Frequency Step Size 12.5 kHz
Channel Map Support Standard, HRC, IRC
RF Output Level Range
+15 to +35 dBmV
(RF Bypass Module)
RF Output Level Range
+45 to +55 dBmV
(QAM RF Card)
Output Level Control Step Size 1 dB
Output Impedance 75 Ohms
Connector Type F-connector

Modulation Output
Table A-5 summarizes the modulation specifications.
Table A-5: Modulation Output
Modulation Modes 64 QAM, 256 QAM
Modulation Error Rate (MER) >39 dB equalized
FEC ITU-T J83 FEC annex B
Symbol Rate:
64 QAM 5.056941 Msps ± 5 ppm
256 QAM 5.360537 Msps ± 5 ppm
Baseband Format MPEG-2 MPTS
Environment
Table A-6 summarizes the physical specifications.
Table A-6: Physical Specifications
Operating Temperature Range 0º C to 50º C
Relative Humidity 5-95% non-condensing
Volts: 100 - 240VAC
Power Supply Frequency: 60/50 Hz
Amperes: 1.5/3.0 Amps
Form Factor 3RU
19.0" x 5.25" x 20.8" (w x h x d)
Dimensions
Front Panel Lockable Doors
Supports up to 9 (configuration
Capacity
dependent) video services
Configuration
The HEMi unit includes a browser-based control panel and an LCD control
panel.

System Alarm Messages
The HEMi unit uses alarm messages to help ensure optimal system avail-
ability. If an alarm condition occurs, it displays an abbreviated message
under the HEMi Status heading located on the left side of the browser
page. It also displays a more detailed message in the HEMi Alarms section
of the Main Status page.
Table A-7: The HEMi Unit Alarm Messages
Abbreviated Alarm Detailed Alarm

Tuner QAM Lock QAM input signal not locked
Tuner QAM Sync QAM input signal not synchronized
Tuner Hardware Tuner hardware failure
QAM Hardware QAM modulator hardware failure
CPU Temperature CPU temperature too high
System Temp System temperature too high
CPU Fan CPU fan failure
PID Conflict PID conflict
Prog ID Conflict Program ID conflict
Program Absent Program to replace is absent
QAM Exceeded QAM bandwidth exceeded
PAT Missing PAT not found in input signal
PMT not found for one or more
PMT Missing
programs
Enc #N Hardware Encoder #N hardware failure
Loss of synchronization on CVBS
Video #N Sync
input #N
Local channels dropped on priority
Over Provisioning of QAM Rate
basis
NTP Server Down Loss of contact with NTP server
ToD Server Down Loss of contact with ToD server
NIC Hardware Alarm Feature enabled but no NIC found
RF Bypass Alarm RF bypass switch enabled
You can also view abbreviated system alarms through the unit’s front-
panel LCD and on the Status Main Page.


This appendix provides instructions for maintaining system components.
General Safety
WARNING
Review the following statements to minimize risk while maintaining the
HEMi unit.
• Ensure that this equipment is grounded and that the ground conductor
is connected to an earth ground during normal use.
• Do not work on the system or connect/disconnect cables during
periods of lightning activity.
• If you have the authority to remove circuit cards or other components,
make sure you are properly grounded as electrostatic discharge (ESD)
can damage electronic components.
• Opening the HEMi unit puts you at risk of electrical shock. Follow all
safety procedures and protocols.
• Do not touch the power supply when the power cord is connected. For
systems with a power switch, line voltages are present within the
power supply even when the power switch is off and the power cord
is connected.
• Remove jewelry (necklaces, watches, rings, etc.) before working with
any equipment connected to a power source; metal objects will heat
up and can cause burns or weld to terminals.
Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved B-1

Ordering Maintenance Parts
You can order a maintenance kit from ARRIS by requesting Part Number
001Maint-001. The kit includes a CPU fan, system fan, and CMOS battery.
You can also order individual parts using the following part numbers:
• CPU fan (Part Number 0350002)
• System fan (Part Number 0350001)
• CMOS battery (Part Number 0240003)
To place an order, contact ARRIS Customer Service and Support depart-

ment:
Toll free: 888-221-9797
Or email at techsupport.na@arrisi.com
Ordering Optional Parts
ARRIS does not provide optional parts. However, optional parts may be
obtained from the following manufacturers.
• Rear rack mount support brackets. The HEMi chassis is capable of
supporting its own weight and interface cabling without additional
support. If you decide to use rear brackets, we recommend “L”
brackets like those available at www.hammondmfg.com.
• BNC surge protector. BNC surge protectors can be used with the HEMi
unit’s analog video inputs. We recommend the CZ Labs SP-25, which
is available at www.czlabs.com.
• Coax surge protector. A F-type, male-to-female coax surge protector
can be used with the HEMi unit Network RF Input and Output Ports.
We recommend the CZ Labs SP-2, which is available at
www.czlabs.com.
Replacing the CPU Fan
You need a grounding strap and a #3 Phillips screwdriver for this proce-
dure.
B-2 ARRIS PROPRIETARY — All Rights Reserved August 2011

CAUTION
These instructions only apply to a stand-alone replacement fan. They are
not intended to be used with boxed units that include the fan and
heatsink as a single assembly.
1 Use the front-panel LCD to perform a controlled shutdown.
2 Display the START screen.
3 Press to display the Configure parameter.

4 Press  six times to display the Shutdown parameter.
5 Press to select the Shutdown procedure.
6 Wait for the unit to complete the shutdown process.
7 Unplug the unit from the AC receptacle.
8 Connect your grounding strap to an earth ground. Ensure that you and the
unit are fully grounded before proceeding.
9 Take off the top cover by removing the two side screws and one rear
screw.
10 Locate the CPU fan near the back of the enclosure next to the power
supply. (See Figure B-1 for details.)

Power Supply
CPU Fan
Figure B-1: Locate CPU Fan Next to the Power Supply
11 Locate the four screws securing the fan to the heatsink.

Figure B-2: Locate CPU Fan Mounting Screws
NOTE
If you cannot see mounting screws, the fan and heatsink are a single
assembly. Contact ARRIS Customer Service and Support for assistance.
See Headquarters/Customer Service and Support, page i-viii for details.
12 Disconnect the fan power connector from the motherboard header.

CPU Fan
Fan Power Connector
Figure B-3: Disconnect Power Connector From Motherboard
13 Carefully remove the four mounting screws and lift the fan off the
heatsink.

Figure B-4: Lift Fan Off the Heat Sink
14 Mount the new fan on the heatsink while being careful not to over torque
the screws.
15 Connect the new fan’s power cable to the motherboard header.
16 Return the unit to its original location.
17 Press the ON/OFF switch.

Replacing the System Fan
You need a grounding strap and a #3 Phillips screwdriver for this proce-
dure.
1 Use the front-panel LCD to perform a controlled shut down.

9 Remove the top cover by removing the two side screws and one rear
screw. HEMi configurations include two types of system fans. If the fan in
your unit is mounted on left side of the enclosure (as viewed from the
front), see System Fan on Left Side of the Enclosure, page B-8. If the fan
in your unit is mounted in the middle of the enclosure, see System Fan in
Middle of Enclosure, page B-15.
System Fan on Left Side of the Enclosure
1 Locate the system fan in the left-front section of the enclosure (as viewed
from the front). If your fan is not installed in this position, go to page B-15.

Enclosure Fan
Figure B-5: Locate the System Fan

System Fan Power Connector
Figure B-6: Disconnect the System Fan Power Connector
3 Carefully thread the fan power cable under other nearby cables so the fan
can be removed completely from the enclosure.
4 Carefully remove the four screws securing the fan bay. Take care not to
drop or loose the star washer when removing the grounding strap.

Housing Screws
Figure B-7: Remove the Fan-Bay Screws
5 Carefully slide the fan bay back until you have enough clearance to tilt the
front grill up and lift the fan bay out of the enclosure.

Slide Back
Figure B-8: Remove the Fan Bay
6 Turn the fan bay over and place it on a solid work surface.

Mounting Screw
Figure B-9: Remove the Fan Bay
7 Remove the four mounting screws.
8 Mount the new fan while being careful not to over torque the screws.
9 Replace the fan bay by angling the unit under the enclosure support bar.
Level the fan bay and carefully slide it forward until the screw holes align
with the threaded mounting points.

Tilt and Slide Back
Figure B-10: Replace the Fan Bay
10 Replace the fan bay’s four mounting screws. Make sure the star washer is
placed under the grounding strap.

Grounding Strap Washer
Figure B-11: Replace the Grounding Strap
11 Thread the fan power cable under the existing enclosure wires.
12 Connect the new fan power cable to the motherboard header.
13 Replace and secure the cover.
System Fan in Middle of Enclosure
1 Locate the system fan near the middle-front section of the enclosure. If
your fan is not installed in this position, go to page B-8.

System Fan
Figure B-12: Locate the System Fan

System Fan Power Connector
Figure B-13: Disconnect the System Fan Power Connector
3 Carefully remove the two mounting screws and lift the fan out of the
enclosure.

Figure B-14: Remove the System Fan
4 Mount the new fan on the enclosure frame while being careful not to over
torque the screws.
5 Connect the new fan power cable to the motherboard header.
6 Replace and secure the cover.

Replacing the CMOS Battery
The HEMi unit motherboard includes a lithium battery for maintaining

CMOS memory. You can replace the battery by completing the following
steps.
1 Use the front-panel LCD to perform a controlled shut down.

9 Take off the top cover by removing the two side screws and one rear
screw.
10 Locate the battery on the motherboard. It is about the size of a coin and
installed in a lateral socket. (See Locate the CMOS Battery, page B-20.)

CMOS Battery
Figure B-15: Locate the CMOS Battery
11 Verify that you have the correct replacement battery on hand.
12 Carefully draw back the metal contact securing the battery to the
motherboard.

Battery Contact
Figure B-16: Draw Back the Battery Contact
13 Remove the battery from the socket.

Battery Contact
Figure B-17: Remove the Battery
14 Install a new battery, making sure to put the +/- poles in the same position
as the original battery.
15 Replace the cover and restart the unit.

C Using the Terminal Emulator
This appendix describes procedures for setting up the HEMi unit using a
terminal emulator. It includes sections on configuring the control port and
setting up the Command Line Interface (CLI).
Configuring the Control Port
These instructions assume you are using the HyperTerminal communica-

tions program, but any equivalent ANSI terminal emulator will work.
1 Connect a null-modem serial DB-9 cable to the configuration computer’s

COM port.
2 Connect the other end of the cable to the HEMi unit’s left-hand RS-232
port, which is located at the red dot on Figure C-1.
Figure C-1: Rear Side of Hemi Unit
Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved C-1

3 Click Start->Programs->Accessories->Communications-
>HyperTerminal to open the Connection Description dialog box (Figure
C-2).
Figure C-2: Connection Description Dialog Box
4 Enter the name, HEMi, in the Name text box. Select an icon, if desired.
NOTE
You are not required to choose an icon during this step.
5 Click OK.
The Connect To dialog box appears (Figure C-3).
C-2 ARRIS PROPRIETARY — All Rights Reserved August 2011

FrameMaker Template for User Docs
Figure C-3: Connect To Dialog Box
6 Select a COM port from the drop-down menu, and then click OK. The COM
Properties dialog box displays (Figure C-4).
Figure C-4: COM Properties Dialog Box

7 Set the COM parameters as shown in Table C-1.
Table C-1: Port Parameters
Port Setting Value

Bits per Second 9600
Data bits 8
Parity None
Stop Bits 1
Flow Control Xon/Xoff
8 Click OK.
A Standard Config—HyperTerminal window displays.
9 Wait for the unit to boot-up and initialize the network configuration utility.
You will be prompted for the following options:

a NETWORK Setup Utility
b RESET To Factory Defaults
c IFCONFIG Utility
d PING Utility
e ARP Utility
f EXIT
g SECURITY Setup Utility
10 Input 1 to select the control port network, and then press Enter.
The network configuration parameters display in the window.
11 Input the desired IP address when prompted, and press Enter. The
factory-default IP address is 192.168.2.254.
12 Input the subnet mask for your network when prompted. The factory-
default is 255.255.252.0.
13 Input the gateway address for your network when prompted. The factory-
default gateway address is 192.168.1.1.
Once these entries are input, HEMi will configure itself and reboot auto-
matically.

Setting Up The Command Line Interface
The following operations can be carried out using the CLI:
Option 1—Network Setup Utility: Use the network setup utility to

define the unit’s IP address.
Option 2—Reset to Factory Defaults: To reset the unit to factory

default settings.
Option 3—The IFCONFIG Utility: This shows the statistics for the
Ethernet interface as shown in the following example.
eth Link encap:Ethernet HWaddr 00:0A:E1:00:01:91
inet addr:192.168.2.91 Bcast:192.168.3.255
Mask:255.255.252.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:120427 errors:0 dropped:0 overruns:0 frame:0
TX packets:150401 errors:0 dropped:0 overruns:0
carrier:0
collisions:0 txqueuelen:100
RX bytes:15871055 (15.1 Mb) TX bytes:213491320 (203.6
Mb)
Interrupt:61
Option 4—The Ping Utility: This uses the simple form of the ICMP
protocol to provide IP accessibility information from the unit to the
external hosts. The user is prompted for an IP address when option 4 is
selected. No options are allowed to be entered as part of the IP address.
The result of a typical ping is listed below.
PING 192.168.1.136 (192.168.1.136): 56 data bytes
64 bytes from 192.168.1.136: icmp_seq=0 ttl=255
time=0.5 ms
time=0.2 ms
time=0.2 ms
time=0.2 ms

--- 192.168.1.136 ping statistics ---
4 packets transmitted, 4 packets received, 0% packet
loss round-trip min/avg/max = 0.2/0.2/0.5 ms
Option 5—The ARP Utility: Selecting option 5 displays the unit IP

Address Resolution Protocol table. The values in the table become obso-
lete and are deleted in time; therefore, two subsequent inspections of the
ARP table may not be identical. The result of a typical ARP command is
listed below.
? (192.168.1.97) at 00:08:54:09:BE:7F [ether] on eth0
Entries: 1 Skipped: 0 Found: 1
Option 6—Exit: This option allows you to exit the utility.
Option 7—Security Setup Utility: This option allows you to require or

disable the log in feature and change the user name and password.
Using the CLI to Configure Security Parameters
You can use the CLI to require or disable the log in feature and change the
user name and password.
1 Choose Option #7, SECURITY Setup Utility, to display the Security

Setup menu (Figure C-5).
Console Utility
Figure C-5: CLI Main Menu
2 Choose the appropriate action for configuring security. (Review the next
several paragraphs for additional information.)

Security Configuration
Figure C-6: Security Setup Menu
The Require/Disable Log-in option toggles the security state (the same as
Require Log-in parameter on the Security parameters page) without
changing the username or password. The sub-menu option is Require Log-
in if security is currently disabled or Disable Log-in if security is currently
enabled. If the security state is toggled, the confirmation messages Log-
in is now required or Log-in is now disabled displays and the utility
returns to the sub menu.
The Change User Name and Password option prompts you for user name,
password, and password confirmation. Your input is validated and a confir-
mation message or error message is displayed. If your input is valid, the
new security settings are saved and a confirmation message containing
the user name displays. You can press Enter to move through the prompts
and return to the sub menu with no action taken.
You can use the serial port menu or the Security page to change the
parameters that appear in both places (such as username and password).

D End-User License
Agreement
This End-User License Agreement, along with any exhibit annexed hereto
(collectively, the "Agreement"), is a binding legal agreement by and
between ARRIS Intl., Inc. ("ARRIS"), with its principal place of business at
75 5th Street, Suite 410, Atlanta, Georgia 30308, and you (“Buyer” or
“You”).
PLEASE CAREFULLY READ THE TERMS AND CONDITIONS OF THIS

AGREEMENT BEFORE INSTALLING OR UTILIZING THE EQUIPMENT (AS
DEFINED BELOW). BY INSTALLING AND USING THE EQUIPMENT OR
FAILING TO RETURN IT TO ARRIS WITHIN SEVEN (7) DAYS, YOU INDI-
CATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND
YOUR WILLINGNESS TO BE LEGALLY BOUND UNDER THIS AGREEMENT.
IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT
INSTALL OR USE THE EQUIPMENT, AND PROMPTLY RETURN THE EQUIP-
MENT TO ARRIS AT THE ADDRESS LISTED ABOVE WITHIN SEVEN (7)
DAYS, ALONG WITH ALL DOCUMENTATION AND OTHER MATERIALS
ENCLOSED HEREWITH FOR A FULL REFUND OF ALL AMOUNTS PAID BY
YOU IN CONNECTION WITH THE EQUIPMENT, LESS SHIPPING AND
HANDLING CHARGES. THE PARTIES FURTHER ACKNOWLEDGE AND
AGREE THAT THIS IS AN AGREEMENT AND TRANSACTION “BETWEEN
MERCHANTS” AS DEFINED UNDER THE UNIFORM COMMERCIAL CODE,
AND IS NOT A CONSUMER TRANSACTION.
D.1 Software
D1.1 License to ARRIS Software.Upon delivery of the Equipment, and condi-

tioned upon Buyer’s continuing compliance with the terms and conditions
of this Agreement, ARRIS hereby grants to Buyer, during the term of this
Agreement, a limited, non-exclusive, revocable license to use the ARRIS
Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved D-1

Software solely in conjunction with the Hardware and as a component of

the Equipment, for Buyer’s internal use and for use in the ordinary course
of its business.
D1.2 License to Third-Party Software Other Than OS Software. All third-party

software other than the OS Software that is provided by ARRIS pursuant
to a shrink-wrap license agreement, as may be found in or on the container
in which such software is packaged or otherwise provided with a license
from the third-party owner, shall be subject to the license terms and condi-
tions that are set forth therein.
D1.3 License to OS Software. Notwithstanding anything in this Agreement to the

contrary, the following terms apply solely to the OS Software, and no other
terms in this Agreement shall have any effect with regard to the OS Soft-
ware: (a) this program, the OS Software, is free software; you can redis-
tribute it and/or modify it under the terms of the GNU General Public
License as published by the Free Software Foundation (either version 2 of
the License, or, at your option, any later version); (b) this program, the OS
Software, is distributed in the hope that it will be useful, but WITHOUT
ANY WARRANTY and without even the IMPLIED WARRANTY OF
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. In addi-
tion, ARRIS has made modifications to the Linux kernel, which are on
deposit with and may be obtained from the Free Software Foundation.
D1.4 Restrictions on Use. Buyer agrees that it will not, nor permit any third
party(ies) to, in whole or in part: (a) disassemble, decompile, reverse engi-
neer or translate into another computer language the ARRIS Software or
Hardware; (b) copy or otherwise reproduce the ARRIS Software or Hard-
ware; (c) except as expressly authorized herein, remove, modify or other-
wise tamper with notices or legends on the ARRIS Software or Hardware;
(d) create derivative works from, adapt, modify, change, improve, or
enhance the ARRIS Software or Hardware; or (e) distribute, sell, license,
sublicense, lease, or otherwise transfer by any means or in any form, by
operation of law or otherwise, the ARRIS Software, other than as part of
the lawful sale of a unit(s) of the Hardware itself, without ARRIS’s prior
written consent. Buyer agrees that it will not (i) remove the ARRIS Soft-
ware from the Hardware or replace the ARRIS Software with other soft-
ware, or (ii) store, load, or otherwise add other software on the Hardware
without ARRIS’s prior, written consent.
D1.5 Ownership and Reservation of Rights. This license does not provide Buyer
with title to or ownership of the ARRIS Software, but only a limited right
to use the ARRIS Software as provided herein. Any use of the ARRIS Soft-
ware not expressly provided for in this Agreement is prohibited.
D-2 ARRIS PROPRIETARY — All Rights Reserved August 2011

D.2 Representations and Limited Warranty; Disclaimer
D2.1 Hardware and Software. ARRIS hereby represents and warrants to Buyer
only that: (a) at the time of delivery and for a period of 12 months there-
after, the Hardware shall operate in good working order and without mate-
rial defects, in substantial conformity with all applicable specifications; and
(b) the ARRIS Software will substantially conform to its published specifi-
cations for a period of 12 months from the later of receipt of the Equip-
ment containing the ARRIS Software or receipt of access to the ARRIS
Software. Provided that (x) Buyer has notified ARRIS of any substantial
non-conformance of the Hardware or Software during the applicable
warranty period, and (y) ARRIS has confirmed such substantial non-
conformance, as Buyer’s sole and exclusive remedy and ARRIS’s entire
liability and obligation under this limited warranty, ARRIS will, at its sole
option and expense, repair, replace, or grant a refund for the Hardware or
Software, as the case may be. Except as expressly provided in this Agree-
ment, the Hardware and Software are provided “AS IS” without warranty
of any kind. ARRIS does not warrant that the ARRIS Software is error-free
or that Buyer will be able to operate the ARRIS Software without problems
or interruptions. ARRIS reserves the right to charge additional fees for
repairs or replacements performed outside of the applicable limited
warranty period, but is under no obligation to provide any such repairs or
replacements.
D2.2 Third-Party Warranties. After the expiration of the warranties set forth in
Section 2.1, with respect to Hardware and Software components of the
Equipment that are originally manufactured by third parties, Buyer shall
only be entitled to warranties, if any, as allowed by the manufacturers of
such components. Limited warranty statements from the original manufac-
turers of certain components of the Equipment may be shipped with the
Equipment and pass through to the Buyer.
D2.3 Warranties Void. ARRIS’s warranties are void if any Equipment damage
has resulted from accident, abuse, misapplication, misuse, or failure to use
the Equipment in strict accordance with documentation, user manuals or
other instructions of ARRIS, or service or modification by someone other
than ARRIS.
D2.4 Buyer’s Representations and Warranties. Buyer warrants, represents and

covenants that: (i) prior to using the Equipment, it will read all instructions,
manuals and warnings applicable to the Equipment; (ii) the Equipment will
be used in accordance with applicable instructions, manuals and warnings;
and (iii) the Equipment will only be installed, operated and handled by
Buyer’s contractors or employees who are qualified in the operation of like
equipment and who have been properly trained in the use of the Equip-
ment and advised of all applicable warnings and instructions. BUYER
ACKNOWLEDGES THAT SUCH INSTRUCTIONS AND WARNINGS CONTAIN

INFORMATION NECESSARY FOR THE SAFE AND PROPER OPERATION OF

THE EQUIPMENT AND TO PREVENT BODILY INJURY AND PROPERTY
DAMAGE.
D2.5 Disclaimer. OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREE-

MENT, ARRIS MAKES NO EXPRESS OR IMPLIED WARRANTIES OR CONDI-
TIONS TO BUYER WITH RESPECT TO THE EQUIPMENT, THE
DOCUMENTATION THEREOF, OR OTHERWISE REGARDING THIS AGREE-
MENT, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF
MERCHANTABILITY, ANY IMPLIED WARRANTY OF NONINFRINGEMENT,
AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE. WITHOUT LIMITING THE FOREGOING, BUYER ACKNOWL-
EDGES THAT ARRIS DOES NOT WARRANT THE QUALITY OR ACCURACY
OF THE SERVICE OR OUTPUTS OF THE EQUIPMENT IN ANY MANNER
WHATSOEVER.
D.3 Limitation of Liability and Rights
D3.1 Limitation of Liability. NEITHER ARRIS NOR ITS OFFICERS, EMPLOYEES,

DIRECTORS, STOCKHOLDERS, OR REPRESENTATIVES SHALL HAVE ANY
LIABILITY TO BUYER, WHETHER IN CONTRACT, TORT, NEGLIGENCE OR
OTHERWISE, FOR ANY (A) LOST PROFITS, SYSTEMS INTERRUPTION OR
DAMAGE, OR BUSINESS INTERRUPTION, (B) INDIRECT, SPECIAL, INCI-
DENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR (C)
DAMAGES FROM LOSS OF USE, DATA, PROFITS, OR BUSINESS OPPOR-
TUNITIES, OR FAILURE TO ACHIEVE COST SAVINGS, OF ANY KIND OR
NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH
THIS AGREEMENT, EVEN IF ARRIS HAS BEEN ADVISED IN ADVANCE OF
THE POSSIBILITY OF SUCH LOSS, COST OR DAMAGES.
D3.2 Further Limitation of Liability. WITHOUT LIMITING THE FOREGOING,

BUYER AGREES THAT NEITHER ARRIS NOR ANY OF ITS OFFICERS,
DIRECTORS, AGENTS, OR EMPLOYEES SHALL HAVE ANY LIABILITY FOR
ANY CLAIM, LOSS, DAMAGE OR EXPENSE BASED UPON BUYER’S USE OR
INABILITY TO USE THE EQUIPMENT OR THAT OTHERWISE MAY ARISE IN
RELATION TO THIS AGREEMENT. IN ADDITION, ARRIS SHALL HAVE NO
LIABILITY WHATSOEVER FOR ANY DAMAGES RESULTING FROM BUYER’S
BREACH OF ITS OWN WARRANTIES OR REPRESENTATIONS, OR ANY
OTHER CAUSES BEYOND ARRIS’S CONTROL.
D3.3 Indemnification. BUYER SHALL INDEMNIFY, DEFEND AND HOLD ARRIS,

ITS AFFILIATES, SUCCESSORS AND ASSIGNS, AND THEIR RESPECTIVE
EMPLOYEES, OFFICERS, DIRECTORS, AGENTS AND CONTRACTORS
HARMLESS FROM AND AGAINST ANY AND ALL LOSSES, LIABILITIES,

DAMAGES COSTS AND EXPENSES (INCLUDING WITHOUT LIMITATION

REASONABLE ATTORNEYS’ FEES) IN CONNECTION WITH ANY CLAIM,
DEMAND, ALLEGATION, ACCUSATION OR ACTION BASED UPON,
RESULTING FROM OR RELATED TO BUYER’S: (i) ALLEGEDLY INTEN-
TIONAL OR NEGLIGENT ACT, OMISSION, MISREPRESENTATION OR
VIOLATION OF LAW; OR (ii) ALLEGED BREACH OF ANY OF BUYER’S
WARRANTIES, REPRESENTATIONS OR OBLIGATIONS UNDER THIS
AGREEMENT.
D3.4 Limitation of Damages. THE MAXIMUM AMOUNT OF MONEY DAMAGES

FOR WHICH ARRIS MAY BE LIABLE UNDER, RELATING TO OR IN
CONNECTION WITH THIS AGREEMENT, RESULTING FROM ANY CAUSE
WHATSOEVER, INCLUDING ARRIS’S INDEMNIFICATION OBLIGATIONS,
SHALL BE LIMITED TO THE LESSER OF EITHER (i) AMOUNTS ACTUALLY
RECEIVED BY ARRIS FROM BUYER UNDER THIS AGREEMENT, OR (ii) TEN
THOUSAND DOLLARS ($10,000.00). THE PARTIES ACKNOWLEDGE AND
AGREE THAT THE LIABILITY LIMITATIONS UNDER THIS AGREEMENT
ARE AN ESSENTIAL TERM OF THIS AGREEMENT, AND THAT ARRIS
WOULD NOT HAVE ENTERED INTO THIS AGREEMENT IN THEIR
ABSENCE.
D3.5 Risk of Loss. The risk of loss for the Equipment passes to Buyer upon
delivery by ARRIS or its agents or contractors to a third-party carrier for
shipment to Buyer.
D.4 General
D4.1 Entire Agreement. This Agreement represents the entire understanding of

the parties concerning the subject matter hereof and supersedes all prior
and contemporaneous communications, representations and agreements,
whether oral or written, relating to the subject matter of this Agreement,
which are merged into this Agreement. Buyer is not relying on any warran-
ties or representations by ARRIS other than those expressly set forth in
this Agreement.
D4.2 Notices. All notices required or permitted to be given hereunder shall be in

writing and shall be deemed to have been given and sufficient in all
respects when delivered personally, by overnight courier (against receipt),
or by certified or registered mail, return receipt requested, postage
prepaid, to ARRIS at 3871 Lakefield Drive, Suwanee, Georgia 30024, Attn:
Corporate Secretary.
D4.3 Binding Nature and Assignment. This Agreement will inure to the benefit
of and be binding on the parties, and their successors, permitted assigns
and legal representatives. Neither party may assign its rights or obligations

under this Agreement (in whole or in part), except that ARRIS may assign
its rights or obligations to a corporation or other entity that acquires (i) all,
or substantially all, of the assets or business of ARRIS, or (ii) a majority of
the shares of stock of ARRIS, without the express written consent of
Buyer. Any assignment in violation of the provisions of this paragraph shall
be void.
D4.4 Remedies Cumulative. Subject to the express limitations set forth else-
where in this Agreement, all remedies in this Agreement are cumulative
and in addition to and not in lieu of any other remedies available to a party
at law or in equity.
D4.5 Survival. The provisions of sections 1.3, 1.4, 1.5, 2.4, 2.5, and 3 of this
Agreement shall survive any termination and/or expiration of this Agree-
ment.
D4.6 Force Majeure. ARRIS will not be responsible for delays or failures in
performance resulting from acts beyond its reasonable control and without
its fault or negligence. If there is any such delay, then the periods for the
completion of ARRIS’s obligations hereunder will be automatically
extended by the period of such delay.
D4.7 Use of Buyer’s Name. Buyer grants ARRIS permission to use Buyer’s name
and logo in ARRIS’s client lists, website, press releases, and marketing
materials.
D4.8 Counterparts. This Agreement may be executed in several counterparts,

each of which shall be deemed an original and all of which together shall
constitute one and the same instrument.
D4.9 Headings; No Construction Against the Drafter. The headings appearing in

this Agreement are inserted only as a matter of convenience, and in no
way define, limit, construe or describe the scope or extent of the provisions
of this Agreement or in any way affect such provisions. This Agreement
memorializes an arm’s-length commercial transaction such that there shall
be no inference or construction against either party as the drafter.
D4.10 Injunctive Relief. Buyer agrees that any violation or threat of violation of
this Agreement will result in irreparable harm to ARRIS, for which damages
would be an inadequate remedy. In addition to any rights and remedies
otherwise available at law, ARRIS shall be entitled to request equitable
relief to prevent any unauthorized use or disclosure, and to such other and
further equitable relief as may be deemed proper under the circumstances.
D4.11 Arbitration. Any controversy or claim between You and ARRIS, its subsid-
iaries and affiliates, and their officers, directors and employees, arising out
of or relating to this Agreement or Your use of the Equipment or any
component thereof, shall be settled by binding arbitration, before a single

arbitrator, in accordance with the commercial arbitration rules of Judicial

Arbitration and Mediation Services (“JAMS”), which shall administer the
arbitration. Any such controversy or claim shall be arbitrated on an indi-
vidual basis, and shall not be consolidated in any arbitration with any claim
or controversy of any other party, nor shall arbitration on a class-action
basis be permitted. JAMS will provide a list of five possible arbitrators who
have no conflict preventing their service in a neutral capacity, each of
whom shall be members of the Georgia Bar and have at least ten (10)
years of relevant experience. Each party may strike two of the proposed
arbitrators from the list with or without cause, and JAMS will appoint the
arbitrator from those not stricken by either party. The arbitration award
shall be in writing and shall include findings of fact and conclusions of law.
Judgment on the arbitration award may be entered into any court having
jurisdiction thereof. Either party may seek any interim or preliminary relief
from a court of competent jurisdiction necessary to protect the rights or
property of either party pending the completion of arbitration. If a party
unsuccessfully attempts to contest the arbitrability of a dispute and/or
obtain a stay of arbitration, then such party shall pay the other party’s
reasonable costs and expenses (including reasonable attorney’s fees)
incurred in opposing such unsuccessful attempt.
D4.12 Governing Law, Jurisdiction and Venue. This Agreement shall be governed
by, and construed and interpreted in accordance with, the substantive
laws of the State of Georgia, without regard to the conflicts of law rules
thereof. Exclusive jurisdiction and venue for litigation of any dispute,
controversy or claim arising out of or in connection with this Agreement or
any breach thereof shall be in a federal or state court of competent juris-
diction located in the State of Georgia, Fulton County. The parties hereby
irrevocably consent to the jurisdiction and venue of such courts and waive
any defenses relating thereto.

Schedule 1 To End-User License Agreement
Equipment (Description and Quantity):
Software (Description and Quantity):
Delivery Date:
Delivery Site:
Unit Purchase Price:
Terms: Net 30 days
F.O.B. Origin:
Comments:

Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc., 59 Temple

Place, Suite 330, Boston, MA 02111-1307 USA.
Everyone is permitted to copy and distribute verbatim copies of this license

document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to
share and change it. By contrast, the GNU General Public License is
intended to guarantee your freedom to share and change free soft-
ware—to make sure the software is free for all its users. This General
Public License applies to most of the Free Software Foundation’s software
and to any other program whose authors commit to using it. (Some other
Free Software Foundation software is covered by the GNU Library General
Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price.

Our General Public Licenses are designed to make sure that you have the
freedom to distribute copies of free software (and charge for this service
if you wish), that you receive source code or can get it if you want it, that
you can change the software or use pieces of it in new free programs; and
that you know you can do these things.
To protect your rights, we need to make restrictions that forbid anyone to

deny you these rights or to ask you to surrender the rights. These restric-
tions translate to certain responsibilities for you if you distribute copies of
Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved E-1

the software, or if you modify it. For example, if you distribute copies of
such a program, whether gratis or for a fee, you must give the recipients
all the rights that you have. You must make sure that they, too, receive or
can get the source code. And you must show them these terms so they
know their rights.
We protect your rights with two steps: (1) copyright the software, and (2)
offer you this license which gives you legal permission to copy, distribute
and/or modify the software. Also, for each author’s protection and ours,
we want to make certain that everyone understands that there is no
warranty for this free software. If the software is modified by someone
else and passed on, we want its recipients to know that what they have is
not the original, so that any problems introduced by others will not reflect
on the original authors’ reputations.
Finally, any free program is threatened constantly by software patents. We

wish to avoid the danger that redistributors of a free program will individ-
ually obtain patent licenses, in effect making the program proprietary. To
prevent this, we have made it clear that any patent must be licensed for
everyone’s free use or not licensed at all. The precise terms and conditions
for copying, distribution and modification follow.
TERMS AND CONDITIONS
This license applies to any program or other work which contains a notice
placed by the copyright holder saying it may be distributed under the
terms of this General Public License. The “Program”, below, refers to any
such program or work, and a “work based on the Program” means either
the Program or any derivative work under copyright law: that is to say, a
work containing the Program or a portion of it, either verbatim or with
modifications and/or translated into another language. (Hereinafter, trans-
lation is included without limitation in the term “modification”.) Each
licensee is addressed as “you”.
Activities other than copying, distribution and modification are not covered
by this License; they are outside its scope. The act of running the Program
is not restricted, and the output from the Program is covered only if its
contents constitute a work based on the Program (independent of having
been made by running the Program). Whether that is true depends on
what the Program does.
You may copy and distribute verbatim copies of the Program’s source code
as you receive it, in any medium, provided that you conspicuously and
appropriately publish on each copy an appropriate copyright notice and
disclaimer or warranty; keep intact all the notices that refer to this License
and to the absence of any warranty; and give any other recipients of the
Program a copy of this License along with the Program. You may charge a
E-2 ARRIS PROPRIETARY — All Rights Reserved August 2011

fee for the physical act of transferring a copy, and you may at your option
offer warranty protection in exchange for a fee.
You may modify your copy or copies of the Program or any portion of it,
thus forming a work based on the Program, and copy and distribute such
modifications or work under the terms of Section 1 above, provided that
you also meet all of these conditions:
You must cause the modified files to carry prominent notices stating that
you changed the files and the date of any change.
You must cause any work that you distribute or publish, that in whole or
in part contains or is derived from the Program or any part thereof, to be
licenses as a whole at no charge to all third parties under the terms of this
License.
If the modified program normally reads commands interactively when run,

you must cause it, when started running for such interactive use in the
most ordinary way, to print or display an announcement including an
appropriate copyright notice and a notice that there is no warranty (or
else, saying that you provide a warranty) that users may redistribute the
program under these conditions, and telling the user how to view a copy
of this license. (Exception: if the Program itself is interactive but does not
normally print such an announcement, your work based on the Program is
not required to print an announcement.)
These requirements apply to the modified work as a whole. If identifiable

sections of that work are not derived from the Program, and can be
reasonably considered independent and separate works in themselves,
then this License, and its terms, do not apply to those sections when you
distribute them as separate works. But when you distribute the same
sections as part of a whole which is a work based on the Program, the
distribution of the whole must be on the terms of this License, whose
permissions for other licensees extend to the entire whole, and thus to
each and every part regardless of who wrote it.
Thus, it is not the intent of this section to claim rights or contest your rights
to work written entirely by you; rather, the intent is to exercise the right
to control the distribution of derivative or collective works based on the
Program.
In addition, mere aggregation of another work not based on the Program

with the Program (or with a work based on the Program) on a volume of
a storage or distribution medium does not bring the other work under the
scope of this License.
You may copy and distribute the Program (or a work based on it, under
Section 2) in object code or executable form under the terms of Sections
1 and 2 above provided that you also one of the following:

Accompany it with the complete corresponding machine-readable source

code, which must be distributed under the terms of Sections 1 and 2 above
on a medium customarily used for software interchange; or,
Accompany it with a written offer, valid for at least three years, to give any
third party, for a charge no more than your cost of physically performing
source distribution, a complete machine-readable copy of the corre-
sponding source code, to be distributed under the terms of Sections 1 and
2 above of a medium customarily used for software interchange; or,
Accompany it with the information you received as to the offer to distribute

corresponding source code. (This alternative is allowed only for noncom-
mercial distribution and only if you received the program in object code or
executable form with such an offer, in accord with Subsection b above.)
The source code for work means the preferred form of the work for making
modifications to it. For an executable work, complete source code means
all the source code for all modules it contains, plus any associated interface
definition files, plus the scripts used to control compilation and installation
of the executable. However, as a special exception, the source code
distributed need not include anything that is normally distributed (in either
source or binary form) with the major components (compiler, kernel, and
so on) of the operating system on which the executable runs, unless that
component itself accompanies the executable.
If distribution of executable or object code is made by offering access to

copy from a designated place, then offering equivalent access to copy the
source code from the same place counts as distribution of the source code,
even though third parties are not compelled to copy the source along with
the object code.
You may not copy, modify, sublicense, or distribute the Program except as
expressly provided under this License. Any attempt otherwise to copy,
modify, sublicense or distribute the Program is void, and will automatically
terminate your rights under this License.
You are not required to accept this License, since you have not signed it.
However, nothing else grants you permission to modify or distribute the
Program or its derivative works. These actions are prohibited by law if you
do not accept this License. Therefore, by modifying or distributing the
Program (or any work based on the Program), you indicate your accep-
tance of this License to do so, and all its terms and conditions for copying,
distributing or modifying the Program or works based on it.
Each time you redistribute the Program (or any work based on the
Program), the recipient automatically receives a license from the original
licensor to copy, distribute or modify the Program subject to these terms
and conditions. You may not impose any further restrictions on the recip-
ients’ exercise of the rights granted herein. You are not responsible for
enforcing compliance to third parties to this License.

If, as a consequence of a court judgment or allegation of patent infringe-

ment or for any other reason (not limited to patent issues), conditions are
imposed on you (whether by court order, agreement or otherwise) that
contradict the conditions of this License, they do not excuse you from the
conditions of this License. If you cannot distribute so as to satisfy simulta-
neously your obligations under this License and any other pertinent obli-
gations, then as a consequence you may not distribute the Program at all.
For example, if a patent license would not permit royalty-free redistribu-
tion of the Program by all those who receive copies directly or indirectly
through you, then the only way you could satisfy both it and this License
would be to refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable under any

particular circumstance, the balance of the section is intended to apply and
the section as a while is intended to apply in other circumstances. It is not
the purpose of this section to induce you to infringe any patents or other
property right claims or to contest validity of any such claims; this section
has the sole purpose of protecting the integrity of the free software distri-
bution system, which is implemented by public license practices. Many
people have made generous contributions to the wide range of software
distributed through that system in reliance on consistent application of that
system; it is up to the author/donor to decide if he or she is willing to
distribute software through any other system and a licensee cannot
impose that choice. This section is intended to make thoroughly clear what
is believed to be a consequence of the rest of this License.
If the distribution and/or use of the Program is restricted in certain coun-

tries either by patents or by copyrighted interfaces, the original copyright
holder who place the Program under this License may add an explicit
geographical distribution limitation excluding those countries, so that
distribution is permitted only in or among countries not thus excluded. In
such case, this License incorporates the limitation as if written in the body
of this License.
The Free Software Foundation may publish revised and/or new versions of
the General Public License from time to time. Such new versions will be
similar in spirit to the present version, but may differ in detail to address
new problems or concerns. Each version is given a distinguishing version
number. If the Program specifies a version number of this License which
applies to it and “any later version”, you have the option of following the
terms and conditions either of that version or of any later version published
by the Free Software Foundation. If the Program does not specify a version
number of this License, you may choose any version ever published by the
Free Software Foundation.
If you wish to incorporate parts of the Program into other free programs
whose distribution conditions are different, write to the author to ask for
permission. For software which is copyrighted by the Free Software Foun-
dation, write to the Free Software Foundation; we sometimes make excep-

tions for this. Our decision will be guided by the two goals of preserving
the free status of all derivatives of our free software and of promoting the
sharing and reuse of software neurally.
NO WARRANTY
BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO

WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLI-
CABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE
COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM
“AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, THE
ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE
PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE,
YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN

WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO
MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED
ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF
THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT
LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR
LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE
PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH
HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
END OF TERMS AND CONDITIONS

How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest

possible use to the public, the best way to achieve this is to make it free
software which everyone can redistribute and change under these terms.
To do so, attach the following notices to the program. It is safest to attach

them to the start of each source file to most effectively convey the exclu-
sion of warranty; and each file should have at least the “copyright” line and
a pointer to where the full notice is found.

<one line to give the program’s name and a brief idea of what is does.>
Copyright (C) <year> <name of author>
This program is free software; you can redistribute it and/or modify it

under the terms of the GNU General Public License as published by the
Free Software Foundation; either version 2 of the License, or (at your
option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT
ANY WARRANTY; without even the implied warranty of MERCHANT-
ABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General
Public License for more details.
You should have received a copy of the GNU General Public License along
with this program; if not, write to the Free Software Foundation, Inc., 59
Temple Place, Suite 330, Boston, MA 02111-1307 USA.
Also add information on how to contact you by electronic and paper mail.If
the program is interactive, make it output a short notice like this when it
starts in an interactive mode:
Gnomovision version 69, Copyright (C) year name of author.
Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type

’show w’.
This is free software, and you are welcome to redistribute it under certain
conditions; type ’show c’ for details.
The hypothetical commands ’show w’ and ’show c’ should show the appro-
priate parts of the General Public License. Of course, the commands you
use may be called something other than ’show w’ and ’show c’; they could
even be mouse-clicks or menu items—whatever suits your program.
You should also get your employer (if you work as a programmer) or your
school, if any, to sign a "copyright disclaimer" for the program, if neces-
sary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the program
’Gnomovision’ (which makes passes at compilers) written by James

Hacker.
<signature of Ty Coon>, 1 April 1989

Ty Coon, President of Vice
This General Public License does not permit incorporating your program
into proprietary programs. If you program is a subroutine library, you may
consider it more useful to permit linking proprietary applications with the
library. If this is what you want to do, use the GNE Library General Public
License instead of this License.


ARRIS HEMi 3.0
Issue 2.0
ARRIS HEMi (tm) HeadEnd
Micro
User Documentation
© 2002 – 2011 ARRIS Group, Inc.

All rights reserved
All information contained in this document is subject to change
without notice. ARRIS reserves the right to make changes to
equipment design or program components, as progress in
engineering, manufacturing methods, or other circumstances
may warrant.
All other trademarks are the property of their respective holders.
Release 3.0
August 2011
Issue 2.0

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ARRIS HEMi (tm) HeadEnd

1 Getting to Know ARRIS HEMi

3 Managing the HEMi Unit

Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved iii

About This Section 3-2

Status Pages 3-5

Configure Pages 3-15

Log In Page 3-30

The RF Page 3-40

The Add/Drop Pages 3-45

The Audio/Video Pages 3-60

IP Output Page 3-65

Diagnostics Page 3-68

4 Working with HEMi Files

Uploading System Files 4-2

Downloading the Configuration File 4-20

iv ARRIS PROPRIETARY — All Rights Reserved August 2011

B Maintaining the HEMi unit

C Using the Terminal Emulator

D End-User License Agreement

E GNU General Public License

Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved v

TERMS AND CONDITIONS E-2

vi ARRIS PROPRIETARY — All Rights Reserved August 2011

Who Should Use This Manual viii

Contact Information viii

Chapter 1: Getting to Know HEMi describes the unit’s physical compo-

Chapter 2: Installing HEMi provides instructions for making essential

Chapter 3: Managing HEMi describes the unit’s configuration parame-

Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved vii

Chapter 4: Working with HEMi Software Files provides instructions

Appendix A: Specifications details the unit’s hardware, software, media

Appendix B: Maintaining the HEMi unit explains how to replace the

Appendix C: Using the Terminal Emulator Program to Configure

Appendix D: Terms of usage that apply to the device.

Who Should Use This Manual

Technical support is available Monday through Friday, 9:00 a.m. to 5:00

viii ARRIS PROPRIETARY — All Rights Reserved August 2011

It’s important to follow all procedures described in this manual to prevent

HEMi is certified to meet all necessary requirements and standards as

FCC Declaration of Conformity

Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved ix

Industry Canada Marking Information

This Class A digital apparatus meets all requirements of the Canadian

Cet appareillage numérique de la classe A répond à toutes les exigences

Underwriters Laboratories Listing

This product is evaluated to the requirements of the U.S. and Canadian

Dolby Laboratories Approval

This product has been evaluated and approved by Dolby Laboratories

x ARRIS PROPRIETARY — All Rights Reserved August 2011

1 Getting to Know ARRIS

Before You Begin 11

This chapter provides an overview of HEMi features, functional description,

The HEMi is a cost-efficient, multi-channel device designed for the multiple

Issue 2.0 ARRIS PROPRIETARY — All Rights Reserved 1-1

Front Door LED Status Indicators Front Door

Door Lock Keypad

LED Indicators Front Panel LCD

Figure 1-1: HEMi Front View

1-2 ARRIS PROPRIETARY — All Rights Reserved August 2011

AC Mains Socket (Optional)

Figure 1-2: HEMi Rear View (Configuration 1)

Figure 1-3: HEMi Rear View (Configuration 2)