MANAGEMENT OF BUISNESS SYLLABUS

Unit 1: Management Principles and Processes.

 Module 1- Business and its Environment
 Module 2- The Management of People
 Module 3- Business Finance and Accounting

Unit 2: Application in Management.

 Module 1- Production and Operations Management
 Module 2- Fundamentals of Marketing
 Module 3- Small Business Management

UNIT 2: APPLICATIONS IN MANAGEMENT

MODULE 1: PRODUCTION AND OPERATIONS MANAGEMENT

GENERAL OBJECTIVES

On completion of this Module, students should:

1.understand the operations involved in the production of goods and services.

2.develop an awareness of the importance of productivity and quality in production.
3.appreciate the importance of tools and techniques required for production and operations
management.
4. be aware of the of the impact of the external environment on the production and
operations function.

SPECIFIC OBJECTIVES
Students should be able to:

1.describe the major decisions involved in the nature of the production process.
2.explain techniques involved in forecasting.
3.discuss the strategies involved in product design.
4.explain the concept of capacity planning.
5.examine various strategies used in production layout process
6.assess the importance of costing in production.
7.examine the concept of inventory management.
8.explain the concept of lean production and quality management
9.explain methods of measuring and improving productivity.
10.assess the importance of project management

CONTENT
1.Nature of Production
(a)Input (factors of production) throughput (production process) output
(finished goods and services).
(b)Production Methods: (job production, batch production, flow
production and cell production).
(c)Location of Production (quantitative factors including site cost,
transport cost, labour cost, revenue cost, qualitative factors including
infrastructure, environmental and planning consideration, management
preferences).

2.Forecasting Techniques
(a)sales force composite.
(b)Delphi method.
(c)consumer surveys.
(d)jury of experts.
(e)moving average.

3.Product Design Strategies

(a)Modularisation.
(b)Miniaturisation.
(c)Integration.
(d)Value analysis
(e)CAD – Computer Aided Design, CAM – Computer Aided
Manufacturing (basic principles).

4.Capacity Planning
(a)Definition of capacity.
(b)Importance of capacity utilisation.
(c)Design capacity.
(d)Efficiency capacity.
(e)Calculation of capacity utilisation (simple calculations). (f)Methods
of improving capacity utilisation.
(g)Economies and diseconomies of scale.

5.Layout Strategies
(a)Process layout.
(b)Production layout.
(c)Fixed Position layout.
(d)Cellular layout.

6.Costing
(a)Cost of Production (direct/indirect variable/fixed).
(b)Approaches to costing (simple calculations): (I)absorption;
(ii)contribution/marginal.
(c)Application of Marginal Costing:
(i)break-even point, (definition, uses, advantages and disadvantages,
simple calculation of the following: BEP for Output and Sales,
Contribution Margin Sales for a desired Profit, Output for a desired
profit and Margin of safety).
(ii)draw break-even charts.
(iii)make or buy decisions.

7.Inventory Management:
(a)Importance of inventory (stock). (b)Inventory (stock) control
management:
(i)EOQ (Simple calculations).
(ii)Just in Time.

8.Lean Production and Quality Management

(a)Importance of quality.
(b)Dimension of Quality: (i)performance; (ii)features; (iii)reliability;
(iv)conformance; (v)durability; (vi)serviceability; (vii)aesthetics;
(viii)perceived quality.

(c)Techniques for improving quality including:(i) difference between

quality control and quality assurance;(ii) benchmarking; (iii)ISO
Quality Standards;(iv) outsourcing;(v) quality circles; (vi)TQM
including Kaizen or continuous improvement.
(d)Lean Production (link between inventory management, quality and
capacity and employee roles).

9.Productivity:
 (a)Definition (express productivity as an equation). (b)Factors that
impact on productivity including: (technology, training, market demand,
competition, quality of labour supply, level of pricing).

10.Project Management (students are required to prepare and interpret

diagrams of models).
(a)Critical path method (CPM).
(b)Decision trees.
NB (Students are required to prepare and interpret diagrams of the models).

#C5DEE5
#88B2AC #A7CFCE

#E6DED1 #EEEBE6