PDTT

Go to Guide
Folder: 01. Introduction – Read Me First
April 2020

PDTT GO-TO GUIDE

Introduction
Welcome to Zeiders Professional Development and Training Team (PDTT) Go to Guide (GTG). The GTG
includes information specific to the PDTT’s organization and procedures. It consists of 16 folders with
documents related to all PDTT tasks and procedures.

The GTG is located on Dropbox giving the team easy access. With new projects and ever-evolving
processes, it is important that the information be updated regularly. Individual PDTT staff members are
assigned to specific topics (folders) and are responsible for keeping folders up-to-date.

This folder, Introduction – Read Me First, contains a brief history and overview of the PDTT functions as
well as an overview to the organization of the GTG.

NOTE: For information applicable to all Zeiders staff, go to the employee network, Ultipro, at
https://ew13.ultipro.com or through the Zeiders website at www.zeiders.com. Ultipro is the one-stop
shop for all things Zeiders. Current company news and highlights, pay information and HR Benefits
information can be accessed with a single user name and password. Convenient access to Deltek time-
keeping, travel and expenses (Deltek and SunTrust credit card) and benefits plan sites are also among
the links on Ultipro.  

PDTT History
In May 2006, Zeiders was awarded a Commander, Navy Installations Command (CNIC) staffing contract
that included 68 staff at 17 Fleet and Family Support Centers (FFSCs). With the award of this contract,
came the responsibility to provide onboarding, training and professional development to these
employees. To do this, a model was developed for a Staff Support Network. This was the beginning of
Zeiders Enterprises provision of online learning, training and support for staff.

By September 2006, the contract had expanded to more than 300 staff at 39 sites. A part-time training
manager was hired as well as a clinical-care specialist to provide case record review and quality
assurance. Initially, the Staff Support Network contained resources, pre-employment paperwork and
information, and a section for administration. By spring 2007, online training was added. The Staff
Support Network expanded to include a training calendar and training catalog.

In 2007, the government identified a need to expand the scope of training services available to FFSC
staff to include the provision of Web-based training and staff development services. In accordance with
Commander, Navy Installations Command (CNIC) mission and guiding principles, Zeiders contracted to
provide the following:

1. Online professional training and development services.

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2. Training and facilitation services (instructor-led).

3. Desk guide and curriculum development.

4. Meeting and conference-planning support services.

5. Development and creation of elearning.

At that time, CNIC formally requested that GS staff be included as part of Web-based training and
professional development resources. The PDTT also began carrying out special projects for CNIC HQ.

By October 2008, the Zeiders CNIC staffing contract had grown to 500 staff at 48 FFSCs. Seven
operations supervisors, working at ZEI headquarters, provided management and supervision to staff.

Due to the pace of work at CNIC headquarters and the challenge of hiring staff with the unique skill set
to provide special projects, CNIC resumed the Special Projects Contract with ZEI in early 2008. This
contract work had been done by consultants for the previous 15 years with Margee Downs as the
contract manager. At this point, the team grew quickly and its tasks spanned across two contracts: CNIC
Global Staffing Contract and Special Projects Contract.

The PDTT gradually expanded from fall 2007 through 2015 grew to 18 members plus four clinical-care
specialists/reviewers who are adjunct team members, and several graphics/editing consultants.

In 2015, another contractor was awarded the Global contract and Zeiders lost approximately 700
employees, including 10 positions on the PDTT. Today (Dec 2017), the PDTT has nine members.

CNIC remains the PDTT’s primary customer. Services have also been provided to the US Marine Corps,
Canadian Forces, Office of the Secretary of Defense (OSD), Air Force PFM Financial Literacy Office and
Consumer Financial Protection Bureau/Office of Service Member Affairs, among others. Further
information on customers can be found in the Customers Folder.

In the fall of 2019, Zeiders was awarded the CNIC Global Staffing Contract with approximately 550 FFSC
staff.

PDTT Functions
The primary functions of the PDTT include, but are not limited to, the following:

● Special projects. Developing and delivering curriculum/instructor guides, program

management/desk guides, self-paced E-learning courses, video podcasts and related educational
resources for human, social service and military quality-of-life organizations and professionals.
End-of-year reports for CNIC special projects can be found in the customer folder.

● Learning Management System. This tool provides a platform from which all PDTT webinars, on-
demand trainings and training aids are launched. Webinars are scheduled here via a training
calendar, on-demand trainings are housed for 24-7 viewing, the Resource Library to educate and

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train direct service providers and support professionals are stored here as well as other
technology solutions such as podcasts, videos, screeners and interactive games.

● Training. Providing curriculum design and development, courseware development, train-the-

trainer seminars, on-demand e-learning and instructor-led webinars. Modes of delivery include
live instructor-led training, online delivery via a live (synchronous) platform, recorded classes for
just-in-time training and e-learning (asynchronous/on-demand) delivery of content (using rapid
authoring courseware).

● Webinar production and support. Providing technical expertise and assistance during online
training for customers who contract for this service. This also may include assistance with setting
up online interactions (polls, etc.), reviewing graphics prior to the training, etc. Currently, we
provide these services for CNIC Headquarters (HQ) webinars as well as Regional FFSP webinars.
CNIC webinars are produced by us but presented by CNIC HQ FFSP Staff for specified attendees
(i.e. FFSC Staff, Service members, families, etc.). Regional webinars are produced by us but
presented by FFSC staff in the field for designated FFSC clients online instead of presenting them
physically in the FFSC.

Glossary
All Team Meeting: Required meeting for PDTT staff scheduled bi-monthly. A typical All Team meeting
consists of celebrations, contract updates, professional development topics and timely discussions
relevant to PDTT work. The team meets in-person annually for “All Team Live” when funding is available.

CNIC: Commander, Navy Installations Command

Desk Guide: Also called Program Management Guide or Resource Guide – a policies and procedures
manual for specific program or content area.

E-learning: Also called on-demand training which is developed in the Articulate software program.
Usually posted to a website and is available 24-7.

FFSC: Fleet and Family Support Center

IG: Instructor Guide

Learning Management System (LMS): A software application for the administration, documentation,
tracking, reporting and delivery of e-learning

PDTT: Professional Development and Training Team

UKG Pro: The one-stop shop for all things Zeiders.

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Processes
All team members should be aware not only of PDTT structure and processes but of where the team fits
within Zeiders Enterprises and where staff fit within the PDTT. A Zeiders corporate chart is included in
this folder.

Currently (July 2021), the PDTT consists of 20 staff members.

Processes for specific tasks and projects are found in each of the GTG sub-folders. See Go-to
Resources section below.

Go-to Staff
All PDTT staff work together. Team members should contact each other at any time to get information
and support. A staff contact list is included in the onboarding folder. Team members and roles include
the following (See PDTT Org Chart):

Management
● Margee Downs – Contract Manager, CNIC FFSP Global Staffing Contract, CNIC Contracts
Division Director: Expert in all things related to the CNIC contracts. Extensive background and
knowledge of FFSCs and Zeiders. (VA)

● Lisa Orton – Learning and Development Contracts Portfolio Manager: Manages all functions of
the PDTT including staff supervision and oversight. (VA)

● Kriss Laber —Senior Technology Project Manager: Special Projects design, Basecamp
administrator, HTML/web expert, Articulate Storyline and Studio, PDF wiz. LMS backup. (VA)

● Alicia Durham – Project Manager: Transition and SAPR content area and CoP. Writer for special
Projects. Webinar developer/Trainer, video specialist. (NC)

Team Members
● Devon Bates – LMS Administrator: Keeper of the LMS, webinar scheduler, producer. Adobe
expert (setting up rooms, uploading content, using breakouts, etc.); rPhone troubleshoot phone
integration issues with Adobe). LMS marketing  (TN)

● Julie Betz-Cabrera – Learning Specialist (VA)

● Stacy Bodenner – Senior Learning Specialist: POC for Global on-demand process; Writer for
special projects, webinar developer/trainer, Ombudsman/FRG/Life Skills/Deployment content
area, Adobe expert back-up, anything gadgety, technical. Articulate, Storyline, video specialist,
narrator. (VA)

● Annie Billiot – Clinical Learning Specialist: Clinical, FAP, SAIL. Webinar developer/trainer. Writer
for special Projects. (MA)

● Helen Chang – LMS Administrator: LMS Help Desk, LMS troubleshooter, webinar scheduler,
marketing. (VA)

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● Lareeka Dixon – Learning Specialist: FERP CoP, special projects writer, webinar
developer/trainer. (VA)

● Maureen Domery – Training Specialist: Transition/Employment. Producer, Trainer (IL)

● Shavonta Fleming – LMS Support Specialist (NC)

● Chrissie Hughes – Learning Specialist (TX)

● Anita Keegan – Training Specialist: Producer/trainer, PowerPoint expert, editor, Adobe expert
(setting up rooms, uploading content, using breakouts, etc.), Screenr expert, admin wiz. (VA)

● Emily Ramsaire – Training Specialist : Producer/Trainer (VA)

● David Robb – Digital Learning Specialist: Webinar trainer/producer. Indesign, PowToons video.
(VA)

● Kayla Salmon – Graphics Artist: InDesign, Graphic Design, PowerPoint Design; Adobe; Producer
(VA)

● Steve Wall-Smith – Learning Specialist: Mobile website developer, Articulate, Storyline, CNIC
Newsletter lead, webinar developer/trainer, PFM CoP. (MO)

● Ellie Zappas – Learning Specialist: Relocation CoP; webinar trainer/developer; writer for special
projects. (VA)

Consultants
● Amie Toole - Graphic Designer. Pouring expert. (GA)

● Kevin Reilly – Editor. (VA)

Go-to Resources
GTG: The PDTT uses a variety of resources to stay organized, efficient and effective. The GTG includes
documents and links to PDTT processes and procedures as well as websites and books. The GTG should
be the first place to look for information. This is located on Drop Box. There is a master list of documents
to help you find what you are looking for and each section includes a “Read Me First” document that
explains the topic and the documents within the folder.

Basecamp: Online storage and collaboration tool. Used to share documents with external customers.
https://zeiders.basecamphq.com/clients. (See Technology folder)

Drop Box: File hosting service that offers cloud storage and file synchronization. Internal PDTT
documents are stored here. Jenna Mullaney is administrator. (See Technology folder).

Asana: Online project management system.

Slack: Instant Messaging System

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Documents in this Folder

1. OVERVIEW – READ ME FIRST – INTRODUCTION

2. PDTT Organizational Chart

3. Team Slides

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