MESSAGE FROM MANAGING DIRECTOR

Corporate values: COMMITMENT

Core values are deeply rooted norms that guide all Company’s actions; these are the essence of Company’s identity,
fundamentally held beliefs, and are always aligned with the organization's Vision and Mission. With the same zeal,
SNGPL's core principles are the soul of what our organization and employees stand for.
SNGPL’s core values are: Courtesy, Commitment, Competence, Responsibility, and Integrity. These core values
shape the Corporate Culture, influence behavior, help to achieve corporate Goals, and foster long-term growth by
effectively and efficiently responding to external and internal challenges. I, through a series of messages will be
highlighting the importance and essence of each of Company’s core values. Being a utility service provider, we lay
emphasis on:  

“Commitment”

We are committed to our vision, mission, and to creating and delivering stakeholder value.

Commitment means being dedicated and engaged towards achieving assigned obligations. It is the psychological
attachment of an employee with his organization as well as a key factor to build employees’ motivation and
confidence to engage them to exert efforts on the behalf of organization. A meaningful commitment gives
employees a possible script for how to handle the situation when times get tough by looking towards innovative
solutions and make them persistent and extremely resilient. So, this value acts as a catalyst for cultivating a stable
and efficient workforce. Thus, committed employees prove to be an asset to the Company as they are determined to
work hard, show relatively high productivity, are more constructive, and pledge to follow the organization’s vision
and mission.

Being engaged and motivated to achieve organizational objectives is expected to be a standard norm here at
SNGPL. However, it has been observed that practical implementation of this value is not seen in employees work
performance. Therefore, in order to improve corporate culture and to gain competitive advantage, employees must
show commitment to their work. Employees commitment is affected by several factors i.e. bad boss experience, lack
of personal and career growth opportunities, low empowerment, not feel valued, disruption in work-life balance,
lack of open communication and feel ambiguity about the organization’s goals and directions. Hence, lack of this
value has lead to turnover, absenteeism, has escalated negligence to do assigned duties, reduced productivity and
well being of employees. Keeping in view the above mentioned facts, SNGPL strongly recognizes that commitment,
trust and empowerment go hand-in-hand. To make commitment value bountiful for both the Company and the
employees, Organization is implementing Affective Commitment practices in which employees develop a
connection with company, feel that they fit in and understand that their personal values and goals aligned with
organizational goals and values rather than showing commitment just for the monetary purposes. In order to ensure
the practical implementation of Affective Commitment practices, the Company has extrinsically motivated our
employees by providing them benefits like job security, incentives, promotions etc. Moreover, the Company has
been taking initiatives to keep our employees satisfied by clarifying their roles and duties, providing flexible work
schedules, encouraging creativity and novel ideas, giving appraisals, creating accountability and ensuring
organizational fairness which demonstrates the organization’s commitment towards the employees well being.

SNGPL management understands that the level of employee involvement and commitment will not be uniform for
all times. There would be phases when a number of employees will feel low, show tardiness and commit mistakes
that will impact their productivity. Hence, in order to improve employees’ work performance, management boosts
their morale and encourages them by creating a congenial work atmosphere and giving them motivational leadership
to perform their best. Commitment is a two-way process, so, it is also expected from the employees to reflect work

Corporate Values / HR / Organizational Development / Sep 2021

eagerness, show good performance and accomplish assigned goals to optimize the organizational performance and
efficiency. Employees should be proactive, goal-oriented, and serve the company for its sustainable growth. They
must not show negligence and irresponsible behavior towards their assigned duties and should not take undue
advantage of the leniency of management. In a nutshell, true corporate excellence can only be achieved with the
sincere efforts and cooperation of employees. Therefore, employees should rejuvenate their commitment value and
become a long-term asset for the organizational development and well reputation of the Company.

SNGPL management endeavors to create a healthy corporate culture that is rewarding and fulfilling for all our
employees. We want to build a conducive workplace environment to improve employee engagement, achieve higher
job satisfaction, happier customers and improved business results. Let us all endeavor to work towards a better and
performance-driven organizational culture built on our core values like commitment!

(ALI J. HAMDANI)

Managing Director

Corporate Values / HR / Organizational Development / Sep 2021