EXIT TICKET REPORT #3: KANO ANALYSIS ON ZOOM.

US

Members:
Bonotan, Jed

Borres, John Lloyd

Brandino, Zynna Queen

Buenvenida, John Ace

Cabo, Ralph Javier

Chiong, Iza Faith

Custodio, Therese Danielle

5 Features of Zoom.Us
1. Record meeting
2. Multi share
3. Notifications
4. Virtual Backgrounds
5. Virtual Hand-raising
Questionnaire (10 Respondents)

Feature #1

1. I like it that way

How do you feel about Zoom’s
feature of recording the 2. It must be that way
meeting? 3. I am neutral

4. I can live with it that way

5. I dislike it that way

1. I like it that way
How do you feel if Zoom does
not have a record meeting feature? 2. It must be that way

3. I am neutral

I can live with it that way

I dislike it that way

Feature #2

How do you feel that 1. I like it that way

multiple participants can
2. It must be that way
share screen simultaneously?
3. I am neutral

4. I can live with it that way

5. I dislike it that way

1. I like it that way

How do you feel if not multiple
participants can share screen simultaneously?
2. It must be that way

3. I am neutral

I can live with it that way

I dislike it that way

Feature #3

How do you feel about 1. I like it that way

having notifications when a 2. It must be that way

meeting has started? 3. I am neutral

4. I can live with it that way

5. I dislike it that way

1. I like it that way

How do you feel about not
getting notifications when a meeting has started?
2. It must be that way

3. I am neutral

I can live with it that way

I dislike it that way

Feature #4

How do you feel about 1. I like it that way

having virtual backgrounds
2. It must be that way
when turning your camera
on? 3. I am neutral

4. I can live with it that way

5. I dislike it that way

1. I like it that way

How do you feel if there is no
virtual background when turning your camera
2. Iton?
must be that way

3. I am neutral

I can live with it that way

I dislike it that way

Feature #5

1. I like it that way

How do you feel about
Zoom’s feature of having 2. It must be that way
a 3. I am neutral
virtual hand-raising feature
4. I can live with it that way
during a meeting?
5. I dislike it that way

1. I like it that way

How do you feel if Zoom
does not have a virtual hand-raising feature during
2. Itamust
meeting?
be that way

3. I am neutral

I can live with it that way

I dislike it that way

Evaluation Table
Feature #1

Customer Dysfunctional Question (Negative)

Requirement 1 2 3 4 5
Functional 1
Question 2
(Positive) 3
4
5

Feature #2

Customer Dysfunctional Question (Negative)

Requirement 1 2 3 4 5
Functional 1
Question 2
(Positive) 3
4
5
Feature #3

Customer Dysfunctional Question (Negative)

Requirement 1 2 3 4 5
Functional 1
Question 2
(Positive) 3
4
5

Feature #4

Customer Dysfunctional Question (Negative)

Requirement 1 2 3 4 5
Functional 1
Question 2
(Positive) 3
4
5

Feature #5

Customer Dysfunctional Question (Negative)

Requirement 1 2 3 4 5
Functional 1
Question 2
(Positive) 3
4
5
Results

Product A O M I R Q Total Category

Placement

Recorded
Meetings One
1 7 1 1 1
Dimensiona
0
l
Multi share
One
3 5 1 1 1
Dimensiona
0
l
Notifications
One
9 1 1
Dimensiona
0
l
Virtual
Backgrounds
One
4 5 1 1
Dimensiona
0
l
Virtual
hand-raising
Attractive,
5 5 1 One
0 Dimensiona
l
Kano Model
 Attractive
 One Dimensional

Virtual hand-raising

Recorded meeting

Multi share

Notifications

Virtual background

Virtual hand-raising