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  • Case Study 2 On-Time Delivery: 2. What Does Business Ethics Say?

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    Abdullah Qureshi
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    Sanjay works for a battery maker and promised a high-maintenance client four-week delivery for a large battery order. The client called to confirm on-time delivery as delays would require shutting down their assembly line. Sanjay knows there is now a 50% chance of a late delivery due to supply chain issues but is thinking of saying delivery is still on track until he has confirmation of a delay.

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    Sanjay works for a battery maker and promised a high-maintenance client four-week delivery for a large battery order. The client called to confirm on-time delivery as delays would require shutting down their assembly line. Sanjay knows there is now a 50% chance of a late delivery due to supply chain issues but is thinking of saying delivery is still on track until he has confirmation of a delay.

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    43 views1 page

    Case Study 2 On-Time Delivery: 2. What Does Business Ethics Say?

    Uploaded by

    Abdullah Qureshi
    Sanjay works for a battery maker and promised a high-maintenance client four-week delivery for a large battery order. The client called to confirm on-time delivery as delays would require shutting down their assembly line. Sanjay knows there is now a 50% chance of a late delivery due to supply chain issues but is thinking of saying delivery is still on track until he has confirmation of a delay.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    CASE STUDY 2

    On-time Delivery

    Sanjay works for the maker of a high-end battery that is favored by many electronics
    manufacturers. Two weeks ago one of their high volume- but also high maintenance – clients
    placed a larger order with Sanjay for these batteries. Sanjay promised four-week delivery, as
    that is what he was told by manufacturing. The client called today, saying he just wanted to
    confirm the batteries would be delivered on time, as he would have to shut down his assembly
    line if they were late. Sanjay knows, due to shortages elsewhere in the supply chain, that there
    is a 50/50 chance the batteries will now be late. He is sure the client would go ballistic if he
    knew, cancelling the order, even though Sanjay still hopes the deadline will be met. He is
    thinking of just saying “everything is on track” until he has more specific information that the
    shipment will be late.

    1. Is that the right thing to do? If not, what should he do?

    2. What does business ethics say?

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