Effects of Power outage to production and services of select food establishments in Calapan City

Sample questionnaire

We, the fourth-year Mindoro State University students, kindly encourage you to engage in the following questions' responses. The
goal of the study is to understand how a power loss affects services and production. Your involvement in this study is crucial to
gathering the information needed to get an accurate The information gathered will be used strictly for academic reasons and kept
private. We appreciate the time and effort you spent taking part in this study.
During Power outage;

Scaling:

5 - Always 4 - Most of the time 3 - Sometimes 2 - Rarely 1 - Never

Part I: Length of interruption

Statements Revise Remove Retain

1. Occuring power outages
during the day affects more
customer.
2. Occuring power outages
during the night affects more
customer.
3. Long frequent interruptions of
power may result in loss of
revenue.
4. Short but frequent power
interruptions causes damage
equipment.
5. Sudden power outage
interrupts service and
production.
6. How frequently do power outage
occur?
7. How long do power outage
disappear?
8. Shortage of power affect the
ambiance of the establishment.
9. Closing of the store during
power interruption and Gen
set malfunction.
10. Increasing cost of delayed
deliveries.

Part II: Food Production

Statements Revise Remove Retain

 1. Keeping food warmer working
during power outage.

2. Making product on time for the

customers.

3. Damage of raw products.

4. Maintaining the standard

temperature of the product
raw/cooked.

5. Keeping the ambiance and the

temperature inside the facility on
control.

6. Storing and reading data without

using POS(Point of Sale).

7. Increasing crude oil and

gasoline expenses due to power
outage.

8. Deteriorating equipment due to

sudden power outage

9. Unexplained breakdowns, faults

or malfunctions of machinery.

10. Wasted time of cleaning and

clearing to restart.

Part III: Services

Statements Revise Remove Retain

1. Feeling safe in the facility

even the cctv cameras are
out for a few minutes.

2. Giving customer excellent

service even with the
absence of electricity.

3. Taking order with ease while

switching power to generator.

4.
Making deliveries on time.

5. Decreasing sales during long

power interruption.

6. Having smooth transaction

with the customer.

7. Maintaining positive attitude

towards customer and co-
 worker.

8. Loosing customer due to

frequent power outage.

9. Receiving customer complain

due to power outage related
issue.

10. Affecting customer service

resulting in not meeting the
standard.