Strategies, Programs, Activities and Task and Resource Requirements (SPATRES)

The Strategies, Programs, Activities and Task and Resource Requirements (SPATRES) are set based from
The strategies they arrived on the TOWS Matrix Market development and Product development

The best strategy for CARD MRI Rizal Bank Inc., is product development by improving and innovating its
products and services to become unique in the market place and to also keep up with their competitors.
This will strengthen the goal in achieving the strategic and financial objectives of the company.

In order to achieve these objectives, CARD MRI Rizal Bank Inc., will need to pursue the following
strategies:

SPATRES – Market Development

Objective 1: To improve customer service and offer quality products and services that can meet
customer satisfaction.

STRATEGIES PROGRAMS ACTIVITIES PERSON/ RESOURCE

DEPARTMENT REQUIREMENTS
RESPONSIBLE (BUDGET)
Strategy # 1 Strategic - Have an activity - Manager / HR - No additional
Enhance the skill development that requires Department cost
of the staff seminar brainstorming of
ideas.
- Encourage them
to apply the
things that they
have learned in
seminar/activity.
- Set a time for
evaluation and
insights.
Equipment -Purchase new - Manager/
Improvement equipment to Purchasing P130,000
seminar encourage Department (PC’s or laptops,
employees and network
staff to work hardware, file
more effectively servers
and efficiently. vaults/safes, etc.)
- Purchase new
equipment to
keep employees
and staff safe as
possible
-Purchasing new
equipment to
 make employees
and staff to be
eager to use that
equipment and
have the result of
rapid production.
Customer -Print - Manager and - Printing (P300)
Feedback questionnaire staff
- Use social
channels to find
out what clients
and community
think about the
company, product
or services.
-Simply ask the
customer for an
opinion whether
it is casual
conversation,
email exchange or
polls and surveys.