a) Which one of the following is not a Lean waste category?

 Muda
 Muri
 Mura
 Mudi

b) We can use the acronym TIMWOODS to help us remember all the types of Muri waste
 Yes
 No
c) Which one of the following tools listed below is not a typical Lean tool?
 Value stream mapping
 Lean metrics
 Just-In-Time (JIT)
 Error-proofing (Poka-yoke)
 5S+
 Kaizen events
 Pull systems
 Process capability

d) Select the formula the denotes the effect on variation on processes (and it is also the formula that
is used to understand and direct a Six Sigma process improvement initiative.

 Y = f(x)
 f = Y(x)
 Y = x/f
 x = f-y

d) In the formula Y = f (x), the Y is the input of the process

 True
 False

e) Which of the following in the list below is a common feature of both the strategy 'Lean' and the
strategy 'Six Sigma'?

 Focus on the reduction of variation

 Focus on the customer
 Focus on the reduction of waste

f) A Lean Six Sigma project is designed to be a year long...

 True
 False

g) When designing a Lean Six Sigma project, it should not be designed to go on for longer than...

 Three months
 Six months
 One year
 Two years
h) Which one of the following is not a typical feature of Lean?

 Focus on effectively delivering value to the customer

 Respect and engage the people
 Be pro-active in effectively eliminating variation and continually improving the
process
 Strive for perfection
 Maintain flow
 Improve the value stream by eliminating all types of waste
 Pull-through system

i) Which one of the following is not a characteristic feature of Six Sigma?

 Improve the value stream by eliminating all types of waste

 Use of extensive measurement (facts) and statistical analysis to understand how
work gets done
 Be pro-active in eliminating variation and continually improve the process
 Involving people in Six Sigma teams in a cross-functional way
 Being thorough and being flexible

h) The main goal of the Define phase in Lean Six Six is to...

 Understand what "x" is in Y = f(x)

 Understand what "f" is in Y = f(x)
 Scope out the problem
 Do process capability tests
 Value stream mapping

i) Which one of the list below is not a compenent of the Define phase?

 Cost of poor quality analysis

 Stakeholder analysis
 Project charter
 The 5S's
 SIPOC diagram
 Communication plan
J) State whether true or false: The kick-off meeting takes place before the project charter is
developed
 True
 False

K) If it is a high profile important Six Sigma project, which designation of belt would typically be the
project leader?

 White belt
 Yellow belt
 Green belt
 Black belt
 Purple belt
L) From the list below, select the one that is not part of the project charter of a Lean Six Sigma
project
 Overview description
 Objectives and goals
 Expected financial impact
 Measurement system analysis results
 Management's commitment of resources

M) Fill in the missing word: Project charter is an ......... contract which a document that describes the
project and includes the overview description of the project, objectives, goals, project scope,
expected operational impact and expected financial impact.
 Verbal
 External
 Internal
 Fixed-term
 Bilateral

N) Complete the sentence: The project charter is presented to the team...

 via email
 in a routine departmental meeting
 in a town hall meeting
 in a kick-off meeting
 in a green-area meeting

o) The acronym 'SIPOC’ represents the words

 Supplier, Input, Process, Output, Customer

 Supplier, Innovation, Process, Outcome, Customer
 Stakeholder, Innovation, Procedure, Output, Client
 Supplier, Inspection, Process, Output, Customer
 Supplier, Investment, Plan, Output, Customer

P) When completing a SIPOC diagram, which collumn does one start with when completing the
diagram?

 Supplier
 Input
 Process
 Output
 Customer

Q) Who does the stakeholder analysis when doing a SIPOC diagram?

 The team leader

 The green belt of the team
 The white belt of the team
 The CEO of the company
 The QA director of the company
P) Team communication is essential for a successful Lean Six Sigma project. The team needs to know
how communication will take place, the direction of communication and through which channels.
This must be documented in detail in a ...

 Project charter
 SIPOC document
 Communication plan
 Scope document
 Project brief

Q) State whether the following it true or false: Customers are first put into categories and then they
are identified.
 True
 False

R) State whether the following is true or false: Focus groups is a common way to collect data from
external customers when determining their CTQs
 True
 False

S) From the list below, select the one that is not a VoC tool
 Observations
 Social media
 Customer reviews
 Website activity
 FMEAs
 Customer interviews

T) If your customers indicated that 'good service' is a CTQ in a restaurant, how would one be able to
measure good service?

 Ask the waitress or waiter who provided the service if they provided good service or
not
 Measure the length of time the customer spent in the restaurant
 Check the amount the money that the customer spent in the restaurant
 Ask the customer to rate the service using a questionnaire (or a customer survey)

U) What are the CTQ attributes of a Lean Six Sigma project?

 The QA procedures that govern inspection, testing and audits

 A list of the customers' needs
 The tolerances on the solution created in the Improve Phase
 I don't know

V) If a company wants to understand a customer's needs, what tool can they use to do so?

 The Scientific Theory

 The Voice of the Customer
 The Voice of the Company
 The Customer Service Model
W) Tony wants to purchase a bottle of water that contains water from a reliable location. What CTQ
measure should the bottler put in place to ensure that Tony is a happy customer?

 Make the bottle out of recycled materials

 Sourcing the water from a regular tap in Cape Town
 Creating a bottle with a reclosable cap
 Making sure the price of the water will be less than R5