Nicholas Giovanni Totah

South San Francisco, CA 94080

(650)-522-0590
Ngtotah21@gmail.com
https://www.linkedin.com/in/nicholas-totah-b722741b9/

EDUCATION

San Francisco State University, San Francisco, CA 5/2021

Bachelors of Arts, Psychology
Graduated Summa Cum Laude

Skyline Community College, San Bruno 5/2018

General Education
Dean’s List

RELEVANT COURSES

 Industrial Organizational (I/O) Psychology  Psychological Statistics

 Motivation  Psychology of Work Life Stress
 Personal Development  Research in Psychology
 Personal and Social Determinants of Health  Social Psychology

CERTIFICATION

San Francisco State University, San Francisco, CA 4/2021

The President’s Leadership Fellows Program
Illumeo Learning 10/2021
Administrative Human Resources for Beginners
Transformation Academy 10/2021
Career Coach

EXPERIENCE

BJ’s Brewhouse & Restaurant, San Bruno, CA

Busser/Food Runner 11/08/15-03/12/2020

● Assisted managers with customer complaints and team member conflicts.

● Directed team members on their objectives and communicated their duties for their assigned shifts.
● Ran multiple food orders every few minutes to ensure maximum customer satisfaction.
● Maintained cleanliness of tables, floor and windows to provide a healthy environment for customers.
● Stocked glassware, condiments and silverware for entire restaurant.

SKILLS

 Active Listening  Decision Making

 Adaptability  Empathy
 Administrative  Initiative
 Attention to detail  Integrity
 Collaboration  Interpersonal
 Commitment  Leadership
 Communication  Organization
 Computer  Problem Solving
 Conflict Resolution  Resilience
 Critical Thinking.  Teamwork
  Customer Service  Time management

CERTIFICATIONS IN PROGRESS

Economic Research Institute

Compensation Analyst Credential (CAC)

Coursera
Diversity & Inclusion for HR Professionals
Human Resources Analytics