T h e Te l c o R e v e n u e A s s u r a n c e H a n d b o o k

In fact, the truth is quite the opposite. The reality is that the more
telecommunications companies try to keep up with the latest chang-
es in market conditions and technological innovations, the more
they lag in their revenue assurance capabilities.

The New Revenue Assurance Imperative

It is more important than ever for telco executives and managers to
better understand their current revenue assurance capabilities, and
to develop effective strategies for tightening up gaps in coverage.

However, there is a major difference between desiring and obtaining

a better understanding of telco RA. A person who attempts to get a
quick understanding of revenue assurance will quickly learn it is a
daunting and challenging task.

Understanding Telco
Revenue Assurance Today
It’s difficult to get any kind of useful perspective on telco revenue
assurance because the subject is both broad (covering a wide range
of technical and business disciplines and operational areas) and
deep (requiring the revenue assurance analyst to be familiar with
telecommunications switch programming and behaviors, the opera-
tional parameters for dozens of computer business support systems,
and the operation, policies and procedures of dozens of highly spe-
cialized departments).

Because of this challenge, the researcher will find few reliable sourc-
es of information about the discipline and the supporting processes.

Lack of Supporting Information

There is a serious lack of substantive information about the reve-

nue assurance process and its components. The limited reference
points or resources on the topic exacerbate this problem. No books
have been published on the subject or components, and there is no
academic curriculum or collegiate degrees to provide a reference
framework.

Essentially, only two sources can provide credible information about

your organization’s revenue assurance operations.