THE FEASIBILITY STUDY OF RCTECH IT SOLUTIONS IN GUTALAC, ZAMBOANGA DEL NORTE

REVIEW OF RELATED LITERATURE

IT solutions, also known as IT business solutions, are a collection of software, applications,

programs and IT services that are offered to companies in an effort to support specific business
processes or address particular challenges. These technologies are labelled as solutions to
promote the idea that purchasing the product or service will help businesses deal with a specific
challenge that they are facing. Solutions are typically one off technologies that make up a
broader IT strategy. For example antivirus is an IT solution that prevents, detects and removes
malware, but it’s just one piece of software out of many that make up a company’s cybersecurity
strategy. IT solutions are integrated into a businesses’ processes for a number of reasons,
including in an effort to make business operations more seamless, improve productivity, achieve
greater ROI, deliver better customer experiences, improve team collaboration and to automate
specific tasks. Simply put, IT solutions are used by companies to gain a strategic advantage.

There are a wide range of IT solutions, and each one is designed to solve a particular challenge
that your business is facing. Some of the top IT solutions include: Technical Support,
Cybersecurity Solutions, Communication and Collaboration Solutions, Network and
Infrastructure, Cloud Computing and Managed IT Services

The history of “information technology” (IT) services as we know and love it starts in the 1980s.
Many IT companies today provide “managed services.” Meanwhile, IT-as-a-service is also
emerging. But in the 80s, a company needed multiple IT specialists to fix technology issues.

During the 1980s, workplaces started using more and more technology to help us work faster. At
the time, IT professionals were specialized and worked for each individual technology company.
You’d have someone in to deal with your copier, a different person to help with your accounting
system, someone else fixing your phone system, and so on.

Throughout the 90s and early 2000s, IT support services were mainly “break-fix.” You’d hire
someone to set up your systems, then call them to fix things as they broke (or needed upgrading).
THE FEASIBILITY STUDY OF RCTECH IT SOLUTIONS IN GUTALAC, ZAMBOANGA DEL NORTE

Offices generally managed IT the way they would an appliance or piece of production
equipment.

As time went on and technology became even more critical to running businesses, IT firms
moved to a model that we call “managed services.” This would be a comprehensive, holistic
approach to advising on, deploying, and servicing business technology. This is how most IT
providers operate at the end of 2019.

In practice this usually means IT folks charge a flat monthly rate to fix things as they break. On
top of that they may sell upgrades and add-ons. At the end of the day it is mostly the same type
of general IT support service, with a different payment model.

Now enter the modern era, with the ubiquitous availability of fast internet, “as-a-service”
offerings are popping up everywhere. This usually means paying monthly for an all-inclusive
online service. A comprehensive monthly IT package is useful because it removes the hassle of
maintaining in-house servers and buying new equipment. In our case, we call this package the
Cloud Office system. It includes all IT support services and infrastructure for one monthly price.

The most cutting-edge IT companies have embraced this “as-a-service” model. They are
including ALL technology costs on a per-user basis. The business model no longer includes up-
selling or sales meetings disguised as “vCIO consulting.”

Having evolved from specialized technicians for each piece of technology to comprehensive
monthly service packages, modern IT support looks a lot different than when it started. Almost
every business has a relationship with an IT provider. Now you know where we came from, and
where we’re going.

A 10-year veteran in the IT space, Colin has provided support and advisory services to hundreds
of Canadian businesses employing thousands of staff. Having grown tired of selling businesses
IT stuff they need, but don’t understand, he decided to create an easy platform that includes
THE FEASIBILITY STUDY OF RCTECH IT SOLUTIONS IN GUTALAC, ZAMBOANGA DEL NORTE

almost all required IT infrastructure. Now he can spend his time focusing on how to make
business technology work for your unique situation.

B. OBJECTIVES OF THE STUDY

The Objective of this study is that the RCtech IT Solutions is the first IT solutions-based
business that located in Gutalac, Zamboanga del Norte. The proponents aim the following:

A. MARKET STUDY
1. The appropriate target market and the projected demand in the next five years.
2. The marketing strategies (product, place, promotion, price) that is appropriate for the market.
3. The cost of marketing the product.

B. HUMAN RESOURCE STUDY

4. The organizational structure that is appropriate to the business.
5. The manpower requirement of the business including their functions and skill requirements.
6. The availability of this manpower in the locality.
7. The average wages in the industry vis-à-vis the minimum wage.

C. SOCIO-ECONOMIC STUDY
8. The demographics (age, gender, household, civil status, religion and some other relevant
information) of the people that are relevant to the business in the location stated.
9. The sources of income of the people in the said location

D. TECHNICAL STUDY
9. The tools, equipment, machineries and supplies requirement.
10. The maximum capacity (production)
11. The time and motion of its operation.

E. FINANCIAL STUDY
13. The project cost.
THE FEASIBILITY STUDY OF RCTECH IT SOLUTIONS IN GUTALAC, ZAMBOANGA DEL NORTE

14. The financing scheme.

15. The profitability, solvency and liquidity.
16. The payback period.
17. The return on investment.

C. SIGNIFICANCE OF THE STUDY

a. Employees – the business will give new job opportunities for the skilled workers, help them develop
and learn new skills and give them the right salary which will be their source of income.

b. Government –RCtech IT Solutions will be a big help for the local government units to generate more
income from the taxes paid by the business. The business will also reduce the unemployment rate in
Gutalac, Zamboanga del Norte.

c. Suppliers – the business will be a big help for the suppliers to increase the sales of their business and
pay the right amount for every transaction to develop harmonious relationship.

d. Future researchers – this research can be used by the future researches as a guideline, gather and
increase their knowledge, and will serve as a reference to their future study.

D. SCOPE AND LIMITATION

I. MARKET STUDY

The study will be limited on determining the possible target market and the marketing
strategies to be used by the business to answer the demand of the target market.

II. HUMAN RESOURCE AND LEGAL MANAGEMENT

The study implies the possible employees to be hired, the qualifications, the needs to be
attained of an employee, the process in which the employees will undergo for training, and
the qualities that the employees must avoid in the management. The possible hired employees
must be at least a vocational course of the : Electrician, Basic Computer Operation, Computer
Hardware Servicing, Web Development using HTML5 and CSS3 and CAD / CAM Operation
THE FEASIBILITY STUDY OF RCTECH IT SOLUTIONS IN GUTALAC, ZAMBOANGA DEL NORTE

with the age of 18 – 45 years old and are not having employed in other establishment. The
owner is responsible in managing the business and meets the necessary terms and conditions
in the operation.

III. SOCIO ECONOMIC STUDY

The study aims to determine on how the business affects the society. This study seeks to
provide a very affordable and excellent service to customers that would satisfy them. This is
used to determine the impact of having the business in relation to the customers, government,
community, and employees.

IV. TECHNICAL STUDY

This study identifies the effectiveness and efficiency of the owner and their employees in
doing their duties and responsibilities. This involves the equipment and tools used, and how
the owner and employees handle certain problems regarding running the business.

V. FINANCIAL STUDY

This study focuses on the budget, projects and other financial entities. It will also determine
the covered expenses as the business operates throughout its first year and the following
years. It seeks to predict the possible income and the possible threat that will happen to the
business.